Victor X.
02/12/2021 12:00:00 SA
After seeing the great work that they did to replace our water heater, we decided to go with this company to install new water pipelines for our house, only to get screwed up by them.
One of the biggest issues I see in this company is the lack of communication. The team did not show up on the very first day of work as promised. No phone call was made to let us know. Instead, we had to call them to find out that they were not able to make it. This could have been a red flag, but because of the good deal that he offered combined with the positive experience that we had with the water heater, we continued to trust them and let them do the work, only to find out that lack of communication and poor work ethics are the chronic problems of this company. The team only showed up to work for two days and then disappeared for the next four days with no phone call whatsoever to inform about what was going on. Again, we called them to which the owner stated that the work was delayed, because one of his workers got injured during the work. He then sent his crew back the week after only to do a half ass job; the guys seemed incompetent and barely knew how to follow directions. Some walls were cut out by mistakes; waterpipes were not tightly secured, most of the work was not done the same way as the boss discussed it with us. They only did the bare minimum just to keep the water running. When pointing out their work or expressing concerns, the guy always overlooked the issues and tried to come up with excuses not to fix the problem. The owner came out on the very last day of work only because his two guys were not able to figure out the reason as to why the water was not coming out in the backyard. What is ridiculous was instead of trying to focus on solving the problem professionally, the owner was frustrated and complained about him not getting any profits from the project. Well, my two cents was that only if you hire people who are competent, have the heart to do the job, and engrain some good work ethics into them, we wouldn't have to redo the works so many times and you wouldn't have lost so much money into paying them. The job was done with the lowest quality of materials one could find at the store, and I get it, you get what you pay for. But I had to take so many days off work just to stay home and wait for them to randomly come out to finish the job as they were not able to tell me what days/times they would come. So, talk about loss for this project!
I am extremely disappointed by the work that the company did. If you're looking for plumbing services that will take only one day, do it at your own risk. For other bigger projects, take your business elsewhere.