Debbie S.
01/10/2016 12:00:00 SA
We had a leak coming from our meter, first we called the City of Riverside to find out whose responsibility it was to fix. Naturally, the pipe that was leaking was on our side of the property, so we were obligated to fix it. We called Carns Rooter and explained the problem, they told me that they would have someone out the very next morning, fine by me, I said. They sent Brian out that same afternoon I called to get a look at what was going on and he was super polite and pleasant to deal with. Friendly too. He explained that he was just 'checking to see the issue' and that Bernie would be out the next day to fix it. He put a clamp on the leak so that we were no longer leaking water. No charge for his time. The next morning, Bernie showed up at the promised time and was super polite, knowledgeable and friendly. Unfortunately, he couldn't fix the leak because it was raining heavily, (we live on a slight incline and the rain was running downhill right into the hole where he was trying to work) and mainly because the meter had to be replaced by the City Of Riverside. No charge for his time, and he was there for about an hour. Bernie called the City and they came out the next day and replaced the meter. The very next day, I arrived home from grocery shopping and Bernie had returned to fix the leak and was finishing up just as I pulled up to my property. He showed me the pipes that he had replaced and explained everything to me. I found that both Brian and Bernie were absolutely top-notch to deal with, both professional, knowledgeable, courteous, pleasant and very honest. The price was super fair, as well, I was actually expecting it to be much higher. This is the second time in 20 years of owning my home that I have used Carns Rooter and I tell you, from now on, I will only call them. Highly recommend this local Riverside company!