Carrie S.

2/19/2013

I have been using Boyd Plumbing since my husband and I remodeled our Master Bathroom almost 2 years ago. It won 2 awards! Mike Boyd strives to hire courteous, careful, and professional employees. I use them for our two homes and have compete trust in their work. Mike has always made himself available for any questions or concerns I have ever had. I won't use anyone else! In my experience, they are the best!

Marcy R.

2/19/2018

Very happy with the service we received from Boyd's Plumbing. They were referred to us by the Trenchless Co., who worked hard to clear our garage-drain with no luck. Boyd's came out the same day and cleared the drain. Their technician, Jake, was friendly and knowledgeable. While working in our garage, Jake noticed our not-up-to-code and potentially dangerous water heater. We had put this complicated & costly project off, knowing it was going to also require someone to do construction work on the roof in order to properly ventilate the system. Jake explained his company could not only replace the water heater, but handle the construction part of things too - - as well as provide financing! This is exactly what we needed. Two weeks later, Jake and two assistants - - one of whom was the construction guy, came out and installed our new water heater that is completely up-to-code and looks amazing. They were on time, and only took about six hours to get everything done. Even Boyds office staff was helpful in getting us through the financing process over the phone and approved in less than 10 minutes! So thankful to have come across Jake and Boyd's Plumbing when we did. They really helped simplify what I thought was going to be a complicated, over-priced project. I would highly recommend them!

Maria D.

8/28/2019

This has been long overdue.

From 2015 to 2016, I've always had problems with drainage and called other companies to make necessary changes and to change dryer to gas line, however, none would pass inspection.
Just want to say how impressed I am with Boyd Plumbing service. When I called, Vanessa answers my questions promptly and always very nice, not like other companies. One of the service I especially liked was when they sent an email of who the technician will be coming, with a little bit of their background. I was more at ease when the tech came over. I'm giving Jon M, tech, two thumbs up by coming in his appointed time and made sure all pipes were in working order. I had called Boyd Plumbing for a plumbing job done by another company that didn't pass inspection. I also had an issue with gas piping work that also didn't pass inspection, also by another company. I didn't realize at the time that Boyd specializes in gas piping work as well which Jon ended up correcting and has passed inspection. I also had another issue and spoke to a rep who didnt understand what I was talking about who then transferred the call to Mike, the owner, all I can say is WOW! I am really being taken care of, anyway he had Jon come over right away.
It's been 3 years since Boyd Plumbing came by and haven't had any problems since.
If you need plumbing needs or gas issue, these are the guys to call....highly recommended.

K B.

10/16/2019

Very pleased with Boyd's service. Fast, professional, good quality work on my water heater.

Bonnie Sue C.

12/15/2016

We've had a contract with Boyd ever since we moved back here 2 years ago. We've always been very happy with their service and great customer-service attitude!

When our washer started to leak great puddles of water all over the laundry, I looked in my Fix Everything book, but could only find repair instructions for the electrical systems. Since this was clearly a water problem, I called Boyd and explained; they said they'd be happy to come out and see if it was plumbing or appliance problem.

1. Eric arrived about :45 after my first call - friendly and professional at the same time; he was very careful to put on his protective shoe covers (and call my attention to it) :)
2. He went right to work; could see right away it wasn't a plumbing problem (no disturbed dust - no water had run through it - near the inlet/outlet hoses); the next thing he did was run a small load. Even made sure to use cold water so I wouldn't have to pay for heating it.
3. Double checked for water leakage, then told me I could go ahead and use it, but always keep an eye on it. So I did that this afternoon and unfortunately did detect water on the floor under the washer, BUT it could have been left over from the big mess a few days ago.

Turns out it wasn't a plumbing problem, so I had to contact appliance repair; but, I didn't have to pay Boyd anything, because Eric hadn't fixed anything. So many places will charge for a house call, even if they don't do anything.

Boyd's does it right. Try 'rm... you'll like 'em!

Matt S.

2/18/2019

Great service and they were able to fit me in where other plumbers via yelp were booked all day. Bryan Costa was the service technician that explained the needed repair and the parts it was going to to take to fix it. The repair was done correctly so I'm happy with the experience. I will recommend to others

Debby G.

03/07/2018 12:00:00 SA

Boyd Plumbing was very professional and friendly. They gave me options and then performed the job requested (new water heater). They called before the technician arrived to give me an ETA, which was helpful. I would not hesitate to use them again.

Robert R.

1/31/2020

Thank you Boyd Plumbing!! Mackenzie was a huge help yesterday taking my call. She answered all of my questions and was able to get me a plumber scheduled for today. Alex arrived promptly at 8. He assessed the damage and had all of the materials to repair multiple corroded copper lines. I feel I paid a great price for excellent service. Thank you

Barbara G.

11/11/2015 12:00:00 SA

I had a great experience with Boyd's from Vanessa on the phone who found a way to work me into the schedule much sooner than I expected to Eric, our technician, who readily diagnosed the problem with our garbage disposal and then quickly went to the nearby hardware store to get the parts he didn't have and then came back and fixed our problem. All in less than an hour and half. Everything about Boyd's was professional, efficient and customized to the situation. Eric even helped me get my wilted Halloween pumpkin into the trash. Definitely would go back to Boyd's with any future plumbing needs.

HD H.

05/06/2020 12:00:00 SA

Like always Boyd Plumbing did an great job. Thanks to Jeremy. After doing some secondary search he was able to locate the part I need in town, rather than having to order it on line and have it shipped overnight. Saved me $$$$$$!!!! Thanks Jermey!!!

Avery B.

1/20/2017

Was quick and courteous. When I mentioned I was on a budget Stephen gave me several options to pick from to help save me money. Would use again.

Bruce T.

10/19/2018

We had a mysterious leak and at the recommendation of the company installing our pond we called Boyd. There service response was incredible. I received an immediate call back and scheduled an appointment. Zeb showed up right on time, listened to the problem and then checked out all sources of the leak. None were found in our system. Since we are in a HOA it appears the leak is in their line. Zeb said there was no charge for the consultation. I did want to separate the HOA water from mine and hired them to install two valves. Again Zeb was right on time and did the job; cleaning up everything.
Zeb was very professional forthright in discussing costs, problems etc.
I can highly recommend Zeb and Boyd Plumbing.
Bruce Tibert

Marian W.

10/23/2013

Boyd plumbing helped my parents to identify and take care of several gas leaks that were in their home. From the time of the call for service to the estimate process to the completion of the job, Zeb from Boyd plumbing was nothing short of professional and trustworthy. We were kept abreast of the process from beginning to end. We would highly recommend Boyd plumbing to anyone who is looking for a trustworthy and professional plumber.

Sally W.

09/05/2017 12:00:00 SA

The anti-siphon valve for my swimming pool fill line had broken and would spew water everywhere when turned on leaving the garden hose as the only option of adding water to the pool. Jake S. assessed the situation and informed me what needed to be done to fix it. He also suggested an old gate valve used for backyard irrigation and located on the same water line be replaced with a ball valve for ease of use in turning on and off. Jake gave me an estimate to which I agreed and he was off to work. Once the work was completed, Jake showed me how to operate the new valves and the new plumbing works like a charm. Very pleased with the service Jake provided and his professionalism is an asset to the company.

L. B.

04/05/2019 12:00:00 SA

Once again our experience with Boyd Plumbing was great. Sean was friendly, professional and timely.

Betty Jo C.

9/26/2019

A close friend referred me to Boyd and I called them to repair a toilet and install a new faucet on the outside of my house. Fernando was the repair man, he was very prompt and very knowlegeable and personable. He did the job perfectly, had to have a new toilet and we have a shelf over the toilet so it had to be a short toilet and he was able to find one in a couple of days and it is all installed, everything is working perfectly. I would highly recommend them.

Mark G.

7/29/2016

Rarely do I ever actually write a review. I only do in exceptional situations. John McBride of Boyd Plumbing is an example a exemplary service. We had an underground water main leak under the driveway. Water was spurting up from a crack in our driveway. We had no funding to fix our leak unless we went through ygrene financing. So We first called Clark & Rush (because they were on the approved list of plumbers with ygrene) on the Saturday it happened. We paid $89 for him to tell us he couldn't do anything until we spent $280 on a leak detection company to find out where the pipe is. I asked if they could just bore a hole and lay new pipe. He said he hadn't heard about that technology and we would have to remove part of our driveway. They even refused to do an estimate even if we locate the pipe ourselves. Next we called Bonney just to get an estimate. They said it would be between $6-7 thousand. We didn't have enough funding for thier project and we're very worried. Next we called Boyd Plumbing. I was completely and totally impressed with John. He genuinely seemed concerned with our situation and explained in detail about the project. He also made us feel even more relived with his estimate of $4,000. Almost half the cost of the other companies estimate. They scheduled us for a fix in one week. We were initially disappointed with the scheduling but they bumped up a day because they understood the urgency of resolution. We understood because they had to contract out the boring hole & pipe with another company. We were told it would take one full day. To my surprise the boring company finished in little over an hour. John came back with his partner and proceeded to put the fittings on and replaced a leaking water valve we had in only a few hours. We have a house with thin walls and a loud child, so much to my amazement he decided to call when he was done instead of knocking on the door because he assumed I put my kid down for a nap. That is exactly what I was doing. He said on the voice mail that he thought I was probably putting my kid down for a nap and that he had kids too and he said that he hoped it was OK to call instead of knocking on the door. This last step of his excellent customer experience just solidified for me how great of a company Boyd Plumbing is. I looked at the work they did and it looks perfect. I cannot express how satisfied I am with thier work. They did a fantastic job and cost half the price of other companies.

Nico W.

8/18/2017

I had originally requested just a quote from Boyd Plumbing on repairing the sink in our master bathroom. I spoke to Jessica to set up the quote and she was very friendly and professional. It was a great first impression of the company. The technician, Jake, came on time and was very friendly. The quote was lower than others I had been given and he was able to do the work right there. I had my 3 year old nephew that day who was asking Jake questions and Jake was very sweet and patient with him. Great company and great work. I absolutely would recommend them and will call them again for future work.

J.C. S.

03/04/2020 12:00:00 SA

Really excellent customer service since the phone call, very sweet receptionist. They got a technician to come out within 30 minutes of my call to replace my garbage disposal. Eric and Colton were very kind and helpful. Very honest and I appreciated that. They got my new system installed in less than 30 mins, cleaned up and everything. I will definitely use this company again for future needs. Thank you guys for the help today!!

Jeff L.

02/08/2013 12:00:00 SA

I needed a new water heater this week and I didn't have time to install it myself as I normally would. I looked online and found Boyd Plumbing and gave them a call. Now, my usual experience with plumbers, electricians, and other tradesmen is that they come over to the house, act superior, and try to snow me with technical jargon and bluster. Since I am fairly handy, this approach always irks me. Jon, of Boyd Plumbing came out to do the job, and he was totally polite and completely professional in appearance and presentation. He gave me four options which allowed for a lot of choice in how I wanted to handle the project. He was able to start immediately or begin early the next morning. I had him start the next morning and he worked from start to finish without any of the usual smoke breaks, girlfriend breaks, coffee breaks, etc. that I have come to expect. The job was excellent, he was quiet and clean, and, ultimately, did a far better job than I would have. Thanks Jon.

Bret O.

10/05/2017 12:00:00 SA

Just had some done at my house today. I've worked in customer service my whole life and I was still impressed with the service from start to finish. The customer service department made it nice and easy to get someone out and they were able to get what I needed done the very next day. The gentlemen that came out was named Stephen, he was more than helpful and provided excellent customer service. I will definitely refer some more clients there way.

Tracy G.

12/05/2018 12:00:00 SA

I have used Boyd Plumbing several times over the last 8 years. They are always on-time, very professional and knowledgeable. They were able to schedule me for the same day to take care of a blocked kitchen sink. Jeremy M. was the technician who came out and he did a great job fixing the clogged drain and also fixed a poorly installed connector on the main line at the front of my house. He explained the work and pricing, answered my questions and cleaned up the areas once finished. Several years ago I once tried a well known competitor for a water heater installation and it took that company three visits, and two technicians to get it right and the second technician was complaining to me about the first technician. I learned my lesson. If you want something done right and professionally do yourself a favor and call Boyd Plumbing!

Margaret S.

08/07/2017 12:00:00 SA

Zeb was very helpful and informative. I recommend him to anyone looking to solve their plumbing issues. Good job.

Laura S.

10/07/2019 12:00:00 SA

Perfect way to do business. I've never really had great service from a plumber before, however today has changed everything for me. Boyd Plumbing fixed a toilet leak today and the service tech who came was not only courteous and professional, but worked quickly, neatly, and knew exactly what he was doing. Ivan, thank you for going above and beyond to make sure my toilet was fixed correctly. The staff who handled my call was good, too. I will not hesitate to recommend this company and specifically, Ivan in the future and will certainly ask for him by name whenever I need plumbing work. Thanks again Ivan. Laura S

Lori S.

3/31/2019

Honest plumber who fixes things right the first time. We are selling our home and had a few plumbing items on the inspectors list to take care of . We used Boyd based on the recommendation from Trenchless and we were so happy we did. Jeremy showed up on time and fixed everything on the list, and suggested we replace a pipe that was called out by the inspection to support he had the parts there and showed us how the 80 year old galvanized pipe was about to burst.

They quoted us a reasonable price up front and fixed everything.

Eileen B.

10/12/2015 12:00:00 SA

Eric from Boyd Plumbing came to help me with my shower controls.
He was on time and very knowledgeable and courteous. He wore booties on his shoes to help reduce footprints on the floors.
After checking the hot water heater and each shower he gave me his honest opinion about my options and saved me a ton of money.
Eric didn't charge a fee for coming to the house even though he spent about 45 min reviewing my problem.
Boyd Plumbing is an honest and professional company and I will use them again for all my future plumbing needs.

Mariah K.

6/21/2021

Jeremy was awesome! He just cleared a clog in the drain in our kitchen sink. The price was reasonable and he arrived in the time frame I was given. Super satisfied!

Tiffany L.

11/06/2016 12:00:00 SA

I'd like to give a compliment to Greg, plumber. He was called out to Redwood provided us with a quick response along with options. He was friendly, professional with excellent customer service.

Heidi K.

8/29/2018

We experienced a leak from an upstairs bathroom that was dripping onto the ceiling downstairs. Got the number for Boyd Plumbing from Angies List, and they dispatched someone out immediately. Very impressed! The plumber identified the cause and got us an estimate on the spot, but, more importantly, told us what to temporarily do to stop the leak until we could get a hold of our home warranty company. Totally impressed with this company!

Steve S.

10/08/2013 12:00:00 SA

Well if I could give a 0 rating I would. Can't even get a return phone call! Very inconsiderate poor ownership!

Rebecca W.

10/21/2015

First of all, when making applesauce, never try to garbage-dispose 5 pounds of apple peels. I'm sure most people don't need to be warned about this, but hey, I'm an idiot. So, our whole drain backed up into the garage bathroom and it was a horrific mess. Hubby and his friend tried to fix it, resulting in an even more horrific mess, so I called Boyd Plumbing, going only by Yelp reviews, and I'm soooooo glad I did. Eric was great! He had everything snaked out and running again within a few minutes and explained how it all worked. They were very reasonably priced too, which saved me from having to do anything desperate like going to a cash advance place or begging from my dad (he would have forced me to explain what an idiot I am). Long story short, they saved me from myself and they are now officially our plumbing people.

Jeff K.

06/09/2017 12:00:00 SA

Boyd will rip you off any chance they get, their based on commission.so if you called them, cancel right away.shop around.

MzzWells W.

6/30/2016

Very impressed with service provided. Zeb was courteous, informative, and efficient in completing the job neatly and in a timely manner. Great job!!!!

Fehlan C.

04/10/2018 12:00:00 SA

this was my second time using these guys in 5 years and the service was top notch once again, i can't recommend these guys enough.
Last night our longtime dying toilet gave up the ghost, i knew i was going to have to call a plumber and assumed it would take a few days to get things rolling. The dispatcher said they had a technician available between 9-11 today. Jon showed up at 10 and was exceedingly professional from the start. he looked at our situation, provided several options, i felt absolutely no pressure to chose on over the other, he provided quotes for all the options. all the prices were very reasonable. i chose to have them remove and replace the toilet and from start to finish he was out in under 3 hours, and that's with having to leave to pick up the toilet.

Jon O.

10/30/2020

Had these folks come out for multiple sewer line inspections. I had some tricky access issues but needed to get the whole pipe inspected, so they worked with me to creatively get access to the middle of my pipes and visually inspect everything. They were super helpful and informative. I would definitely use them again.

David D.

10/24/2019

I have used Boyd Pluming on several occasions and I consider them first rate. I always ask for Jeremy Butcher who does an outstanding job. I would highly recommend him for your plumbing needs. He is prompt, very personable, always careful about cleaning up afterwards and he really knows his stuff. He recently replaced a leaking kitchen faucet for me at my Mom's house, and he was able to install a great product for a very reasonable price. My Mom was very happy! And so was I.....

Michael D.

11/14/2016

This is an update to my review;
The owner and another plumber came out to the house, looked at the situation and fixed it correctly. Installed the replaceable filter that should have been put in on Friday but was out of stock. Mind you the owner and new plumber showed up at 9 am Monday.
Then the owner gave my parents a couple hundred dollars off for their inconvenience. They still have the way more expensive instant hot water system that they originally did not want but was installed and were charged for when the first plumber said he was not going to charge them for it. I know Boyd Plumbing did their best by fixing what was wrong with the job from the first plumber that works for them. But $2600, now $2350 is still high if you are paying for a filtered cold water system.
That is what they

Wayne S.

1/28/2021

I contacted Boyd after being referred by the trenchless company. I explained that I had a driveway drain that needed clearing. I was advised that they do clear these types of drains and can have someone over right away. I was impressed.. I was told it would be a $39 charge and that would be deducted off the work they did..

When Jeremy came out he saw that the job was one that would require a diesel pump to clear.. the cost of this was a lot more than was expected and could not be completed at the time.

Jeremy could see that I was disappointed and made sure that I felt I was treated fairly. He took the extra time to ensure that I was happy and ensured I felt as though I was treated fairly.

This in itself is great business practice and very appreciated.. Even though I did not get work done.. the customer service was above standard.

Natalie G.

12/26/2015

We called Boyd Plumbing on 12/23 because we were having an issue with our pilot light and it would not stay on. We asked for an appt, and they surprisingly had one available on 12/24. We had researched the problem and were fairly confident it was the thermal coupler and the hot water heater is only 3 1/2 years old. The dispatcher asked the problem so I explained what we thought it was and she confirmed the technician would come out and diagnose for no charge. When the technician arrived, he looked at us and asked the issue. I said I was surprised the dispatcher didn't provide notes and he said it was written down as a hot water heater replacement! I NEVER said anything even remotely close to that. Red flag #1. The technician tested the thermal coupler and called Rheem to review and helped determine the part was under warranty, so it was great that he made the call and got the part ordered. Then, he said he was waiving the diagnostic fee. I said What fee? The dispatcher said there was no fee. The technician tried to banter a bit with me that there was a fee but let it go. That was red flag #2! Then he said the fee to replace the thermal coupler would be $380! That would just be labor because the part was covered under warranty! I asked how he came to that amount and he said the hourly rate is $194! Seriously! That is some hourly rate! I asked if that is the fee regardless and he said it was. I argued the high rate a bit and he went on to say that their hourly rate is cheaper than someone like Bonnie Plumbing- I have no idea if this is accurate or not. He then went on to say he could just charge the book list price to replace the part which over $600 but instead he is just charging the hourly rate. Red flag #3! He then said he wanted to have me sign something agreeing to the $380.00 fee and waiving my 3 day right to cancel since the part wouldn't be in right away with the holiday. I found it odd that he wanted me to sign something like that. I said I couldn't sign because I needed to talk to my husband so he eventually agreed to just leave a fee quote which I feel was what he should have done regardless. This was red flag #4! Our intention was not to get a free diagnostic and then not use them, but there were just too many concerns with the process and experience we had!

Art H.

12/29/2012

My rental property developed a serious bath tub drain leak ,under the house, due to a broken drain line. As Jon started the authorized repairs, complications kept mounting due to the 60+ year old existing plumbing, and misaligned plumbing lines, tub, and floor joists. As the complications mounted, I continued to authorize the additional work which allowed Jon to problem solve and progress with the repairs. The repairs were pricier than I expected, but the work that was done was far beyond my capabilities.

I was very impressed with Jon - he proved to have very high skill sets, problem solving skills, and a professional demeanor. When you call Boyd Plumbing, ask for Jon, you'll be impressed too - he'll stick with you until the job is done - no matter how dirty/muddy he gets.

Sincerely,

Art Hernandez

Taylor T.

12/12/2016 12:00:00 SA

These guys are great! Same day service at a great rate and a very professional job done. Thanks Boyd Plumbing!

Julie S.

6/14/2019

Alex came out and did a fantastic job. He was very professional and friendly. I recommend hiring Boyd plumbing and will be using them in the future for all other plumbing needs.
I had an outdoor storm drain that was backing up and flooding the bottom unit of my triplex. Alex came out to clear the line. He was unable to clear it using the rooter machine so he tried the camera to get a visual of the problem. Still did not get clear indication of the issue so had to dig up the pipes. The plan was to reroute the pipe due to possible collapsed pipe or tree roots. When digging up the pipes, he found out there was a sump pump buried that I had no idea was there. Turns out the pump had failed. Alex went and bought a new pump and installed it along with an access lid with an extension to the sump basin for future maintenance. That way I won't have to dig it up if I have a problem down the road. The storm drain work perfectly now.

Amanda C.

07/02/2019 12:00:00 SA

A professional, responsive company! I had Jon to check on a shower leaks through my baseboard a few weeks ago. He explained everything well and was about to start the inspection of the leak. Unfortunately i had a lunch meeting so I told Jon I would think it over. Later that afternoon when a 5 star company technician came to do the same initial diagnosis, I let that technician proceed with cutting the drywall behind our shower to find the leak. Long story short, that tech did not have the technical skills or knowledge of our water valve system. He randomly cut our water lines causing more leaks. After a while, he finally stopped the leak and he said he would return next time to fix things. I called his company complaining about the poor skills and more water damage to our drywall from this tech, the person on the phone told me he never heard that type of complaints about this tech before. Since then, that company kept avoiding our multiple calls and emails. After three weeks, I had to call Boyd plumbing and asked if Jon would be willing to give a try to figure out our water valve leak problem. Not only we got an appointment the next day, Jon came out and figured out the water lines, and problems for us. He was knowledgable, professional and very patient in explaining everything to us. I regretted not having Jon to do my initial diagnosis and stopped the water leak. Now my drywall is damaged and I will have to pay for the repair. A lesson I have learned the tough way and hope everyone else would not repeat my mistake of using the so called' 5 star plumbing company. Those five stars reviews in Yelp are not real. How a business operates can be seen by how that business handles problems and complaints. Not responding to customers is a poor practice. Boyd plumbing stands out as far as customer service goes. Everytime when I sent an email to ask questions, I got an immediate response from them. They are kind, thorough and very professional. Thank you Boyd Plumbing and Jon for all your help! We are so grateful for your help in solving our water leak problem!

Raymond S.

08/01/2019 12:00:00 SA

Needed and got same day service. Fernando S, who performed the work, arrived when promised, explained what needed to be done, and was very professional. Will call them again if plumbing work is required.

Mats J.

3/15/2014

Shiny vans, great collateral, starched coveralls...if first impressions is all it takes to fix a plumbing problem, Boyd would be a great pick. However, it takes a lot more to get even an average rating. So what's the problem here? For starters, the person that showed up didn't actually do any diagnostics to determine whether the leak could be fixed, or if a major purchase was required. Within 5 minutes I was presented with a quote to replace our hot water tap for $1,090, upon which I asked how much was parts and how much was labor. The technician said it was not my concern, they don't break it down. I said, well, you can buy a unit at Home Depot for about $300, so at $80/hr, you are telling me it's going to take about 10 hrs to install??? He kept repeating the company line, and he left. I called Folsom plumbing, and had a brand new system installed a couple of days later for $95 plus the unit (which I bought myself brand new for $250). Boyd advertises that they are a premium plumber on Angie's list. Really!?! I don't think I'll use Angie's list in the future...

Lisa W.

01/04/2018 12:00:00 SA

Zeb Gordon serviced our tankless water heater and he did an exceptional job! He gave me a tutorial on how to descale our water heater. He was polite and easy to talk to. He took the time to go over all the repair options and stayed within his estimate. He was honest, fair, and went above my expectations. I will definitely call them again.

Danny T.

9/21/2019

I have used Boyd Plumbing on a prior occasion. Sean was the Technician that was at our home on the prior visit. He is always courteous, very professional and yet personable. I will have Boyd out now anually to have them flush out my drains before the rains come. Their prices are very fair and you don't feel like you are getting ripped off.
The office staff, Vanessa and Ashley are very attentive and courteous when you call in for an appointment.
This is just a very good business to deal with and they do their best to help with your problem. I highly recommend Boyd Plumbing.

Stephen L.

5/14/2016

Great experience working with Boyd Plumbing. Mario came out and fixed a small plumbing issue for us. He was clean, professional, knowledgeable, and generally just a nice person. The job was done quickly and completed in one visit. A great customer service experience. Thank you Mario for fixing everything for us and for the excellent service.

John H.

12/05/2016 12:00:00 SA

I called Boyd plumbing to install my new dishwasher they had someone out within hours which was great. The man who came out, Jeremy Butcher could not have been more helpful. He was friendly and informative explaining every step of the way what he was doing. He also went above and beyond fixing a gas line that had not been installed properly. It only took him a couple of minutes and I really appreciated him doing it. The job he did was top caliber and very professional. Heck I almost invited him to stay have dinner and watch football with me!!
Great guy and a top notch company.

Colleen L.

1/21/2016

Last spring we had boyd plumbing come and replace all our whole house water lines replacement and water heater. Then just a week or so we had Zeb come out and replace a drain line under the house. They are ontime, courteous and profession. I would recommend them.

Lisa A.

07/02/2016 12:00:00 SA

We have used Boyd Plumbing several times now They have always been professional, honest and provided wonderful service. I highly recommend them! Thanks David L you made a stressful situation so much easier!

Ruth O.

06/01/2016 12:00:00 SA

A water pipe broke on the side of my house and we had to shut the water off to the house and yard for a day, trying to find someone to fix it. I called Boyd Plumbing and they sent Zeb right out. Zeb was very kind, sympathetic, quick, thorough and professional. I was so excited to turn the water back on! Thanks Boyd and Thanks Zeb!

howard h.

04/01/2019 12:00:00 SA

Eric Rose of Boyd Plumbing came out to our home this morning. He inspected our bathroom sink issues and fully discussed our options. He was very knowledgeable, courteous, helpful and friendly. Great example of exemplary customer service. Highly recommend Boyd Plumbing to one and all for all your plumbing needs.

Karin P.

08/10/2017 12:00:00 SA

This is not the first time I used Boyd Plumbing - obviously I was happy the last time and can only repeat that this company is awesome. Had a different technician (Fernando S.) this time and was just as pleased. Again I received his picture by e-mail before he came and was notified of his arrival time. I wanted him to exchange a kitchen faucet for me and told him I was very concerned about my new hardwood floors in the kitchen. He covered the floor and protected it from spills or drops. After the job was completed,he explained the features of the new faucet and cleaned up after himself.
He did a great job and I would highly recommend Boyd Plumbing - and Fernando S.

Carolyn K.

08/05/2019 12:00:00 SA

My plumbing fix was quick, easy to understand quotes, clear communication and respectable staff.
A technician came out and assessed my master shower issue (only really hot or very cold water). Within an hour I had 2 quotes to choose from to remedy the issue. The work was completed the very next morning. Couldn't be happier with the service and I would call them in the future for any issues.

Christina V.

12/18/2019

I had Boyd come out before to do service for me. Unfortunately, the person who came out did not do as I had asked, and unfortunately it cost me more money than it should have been. The next day a representative called me to see how things had went. Once I told her the situation and how dissatisfied I was, she said she would relay the message to the Owner. He did call me and offered to make things right so I would be satisfied with company. Needless to say 8 months later I had a clogged toilet and called them to explain the previous situation and If they could come out and make things right this time. They came out within a few hrs and I was very satisfied with them keeping their word and providing excellent service. I would use them again!

Ali Q.

6/17/2016

Called Boyd to get a quote on changing the kitchen sink garbage disposal. They setup an appointment to have the plumber come out and give a quote: $750 for changing a garbage disposal!!!! Yikes!!! Luckily for me I had called 3 other plumbers also and all of them quoted between $160 to $200. Said goodbye to Mr. Ripoff Boyd Plumbing guy and scheduled with the $160 plumber, got it done, with warranty for 1 year and electronic receipt as well as the plumber taped up the faucet head connection with some plumbing tape for free! Boyd needs to learn some lessons from hard working and fair priced plumbers out there!

Katherine S.

09/01/2019 12:00:00 SA

Just had a visit from Alex at Boyd's Plumbing, could not be happier with the service, next day as I called late in the day, the day before. Kitchen sink backed up and the drain came loose from the pipe connection. Was not an after hour repair as this company works weekends! Very fair price for the work done and Alex walked me through it all. Want to also thank Brandy the office/dispatcher for keeping me informed of the visit. We live in a mobile home and sometimes have a problem finding someone licensed and willing to check it out. Great customer service at a reasonable price, cannot ask for more, thank you Boyd's Plumbing!

Bettijo V.

7/25/2016

Zeb did an awesome job. He was very personable and did the work in a timely fashion at a fair price. I would highly recommend him.

Thomas B.

10/09/2016 12:00:00 SA

Eric of Boyd Plumbing replaced my leaking water heater and did a great job. I called on a Sunday and he got back to me within 10-15 minutes. Even though he was booked the next morning Eric came by very early to take a look and provide an estimate. He and a second person came back around 2 and replaced the water heater. They were very professional, answering all my questions throughout the installation and when I asked about why other companies do certain things he didn't take the opportunity to bash them.

I'm happy that I read the reviews and that I called Boyds.

Cindy P.

8/19/2020

I called Boyd plumbing because of roots in my sewer line. Colton is a true professional. Colton is very skilled and has great customer service! He was easy to talk to and explained everything to me in terms I could understand. He finished everything quickly and informed me on how to take care of my pipes in the future. Thank you Colton for the wealth of information!

Marisol G.

08/11/2020 12:00:00 SA

They are always amazing! I have used Boyd plumbing three times and every time they never fail to amaze with how quick and efficient they are. They are also friendly and professional and best of all know what they are doing. Super skilled to address any task! Their price is also fair but you know you will get good service and a job well done. Thank you!

They have helped with clean out, clogged drains and most recently a leaky valve.

Joe f.

05/07/2019 12:00:00 SA

Eric from Boyd came over and told me exactly what the job entailed. Replace a kitchen faucet and a safety tub bar. He explained everything to a tee. He gave me a fair quote and I approved. He worked quickly and talked to me during the process. When he was done. He walked me through all of his work. I was very happy with the finished product. Very professional. Thank you Boyd....and thank you Eric.

Tom R.

9/20/2021

The technician (Colton) was nice and knowledgeable. I have had a previous good experience with Boyd. Colton listened and made good suggestions and answered a question on another matter. The problem started when I received the estimate. Changing a shower valve and setting a tub-over $3300. Almost $2000 for the tub alone. I was stunned. Even if it took 2 full eight hour days, that's over $200 per hour. Needless to say I found another plumber for half the price.

Victor F.

10/31/2019

Absolutely and totally satisfied with my recent experience with Boyd Plumbing. Called yesterday around noon regarding a leaking toilet stop valve. Mackenzie took my call and was able to secure a technician for that afternoon. Sean arrived at my home shortly after 1. He was able to take care of the issue and replaced the stop valve. Sean was very patient as we both searched for the shut off valve for my home (I bought the place in July and I just did not know where it was). Sean was polite, professional, and left my bathroom spotless. I definitely will use Boyd Plumbing again if I have any future needs and highly recommended this business.

Vannesa A.

3/21/2018

I called about a clogged drain and they were able to book an appointment right away. The day of the appointment Jake S. checked what was going on and gave me a call with an estimate of what it would cost. He explained what was going on and how he was going to clear the clog. I gave the ok to proceed. I was at work and was able to give my credit card number over the phone, so I didn't have to leave work. After he unclogged the drain he called me back to let me know he had unclogged it and the water was flowing. I even got a call the next day to be sure everything was still working. If I need any future work done I know who to call.

Nathan H.

10/11/2017 12:00:00 SA

I heard the screams, a mix of panic and joy coming from my 10 year old.

Dad, the water won't drain in the sink!, finishing with a slight smile and glimmer of hope in his eye that his chores might be done with this unforeseen calamity.

After an extensive trouble shooting, consisting of running hot water into the ever rising sea of dirty dish water, I deduced that the sink was indeed clogged. I praised my son for his intelligence and asked him to get the plunger. He quickly returned with a toilet brush, for which the praise previously given now seemed premature.

Once we established what a plunger was, and got the correct tool, I began to plunge. Plunge like I was turning butter, plunge like my wife's happiness was solely dependent on the kitchen being clean when she got home. The plunging was futile...

Again, thinking about my near future and the lesson, happy wife, happy life, I quickly packed 3 of the 4 kids into the car, leaving the fourth behind to think about his earlier plunger mistake. I ran to the nearest hardware store, bought a 25' drain snake, and came home full of confidence that I would prove to be the man of the house that I was born to be. I would be the man, the kitchen would be clean, the wife would be happy, my son would be smarter. It seemed ideal...until the snake didn't clear the drain. In a panic and with time running short, I packed all 4 kids in the car; in my panicked mind, I had to get this drain clear, and I was going to clear it with chemicals.

After pouring the whole bottle down both sink drains, I waited, willing the liquid with my mind to clear a path so that the kitchen could be clean for my wife's arrival.

Unfortunately, it didn't work. So we ordered pizza and I had a beer.

Today I requested quotes to fix it, the wife already displeased that the sink was out of use and the kitchen dirty. Boyd Plumbing was the quickest to respond to my plea. They were able to set up an appointment for me at the end of the day.

Jake came to review the work, and he was great. Quoted me a price that seemed fair given the time and the fact that I wanted to put my son back to work on the kitchen.

He was very professional, friendly and timely. He let me pick his brain about prevention, and when it was all said and done, it was truly all said and done. Drain drains, kids clean, and wife's happiness ensued.

Thank you Jake and Boyd Plumbing. You have earned a customer!

Derrick S.

11/05/2020 12:00:00 SA

Boyd Plumbing did fantastic work and were less expensive than nearly every other plumber we had bid out job. Furthermore, Jeremy and crew were informative and extremely professional. Boyd Plumbing will be my plumber for any future projects.

Miranda C.

9/15/2016

I have never had to call a plumber in my life, but I'm so glad that Boyd's was there for me when I needed them. I had just moved here from Orange County and didn't know anyone in the area, so when my rental clogged and water was spewing from multiple pipes, the man at my front door wearing booties and gloves was a beautiful sight. He showed up at 12:15, inspected the situation, told me what the issue was, and had the papers drawn up within 15 minutes. Another 15 minutes later he had the problem fixed and was packing up! I highly recommend Boyd's for your plumbing needs. A regular call to come out is generally $190ish, but since I had put Draino down the drain in my pathetic attempts to fix the problem, it was $50 more. I would pay it again no problem! Eric was fast and easy going and is a definite asset to this company

Jacob G.

9/24/2018

We were so excited to move into our house and the second day we had sewage all over our driveway. Home warranty came out Sunday and said there was nothing they could do for us. I called Boyd first thing this morning and Sean was at our house by 10:30. He was extremely professional and couldn't be more polite. He took the time to explain what he was going to do and continually updated me on his progress. Within an hour he had tree roots cut out of the sewer line and everything in working order. Couldn't be happier with their service!

Bill M.

02/08/2017 12:00:00 SA

Arrived on time preceded by a phone call announcing that he was dispatched and on the way. The plumber, Fernando, professionally reviewed the options I had for detection of a cold water leak under the slab in our master bedroom and repairs. Will call for leak detection and probably will call them for repairs once the location of leak is determined.

Jennifer S.

3/31/2019

I called them for an inspection to be done on a home my Client's were purchasing. They were able to come out quickly and didn't even charge to do a quick inspection underneath all the sinks for leaks. I'd definitely use them again!

Lawrence V.

7/29/2019

My pool storm drains were very backed up. This was a home that I recently purchased and had little knowledge about which way or where the drains ran. Jeremy was able to troubleshoot, detect and remedy the drain issues -- among others. He was easy to work with and focused on achieving the desired outcome utilizing his knowledge, skills and tools.

Antonio V.

7/15/2019

A faucet in our bathroom had a leak. An ad in the Orangevale View had an ad for Boyd Plumbing, an affordable Orangevale Plumber. I called and a plumber came out in short order. Being a senior and old school I figured it probably wouldn't be that much. The young man that came was very nice and took care of the faucet asap. He went out to buy the faucet cartridge which we were told cost $78.65. The actual job didn't take that long so when we got the Bill for $ 447.00, and that was with a $50.00 discount, I was aghast. We paid and stewed ever since. It was my mistake for not asking what the cost would be. My wife called them and Lionel, from Boyds, called and resolved our complaint. He actually came to our house and apologized and explained the company policy on pricing and explaining to the customer what that cost will be. That policy was not followed. That's what a good business and a good boss will do. Not too many business will go out of their way to make things right.

Heather G.

02/04/2021 12:00:00 SA

We recently purchased a new home with a basement. We have been dealing with the company that the homeowners insurance sent out, and left with a flooded basement. I was told the pump was in working order but after a storm we were left with a scene from titanic on more than one occasion. The last company told me I needed a new basin for the sump pump and they do not do that work.

I found Boyd through yelp and they were friendly, fast, and honest. Elite Plumbing left us with a sump pump too long for the area. It was never going to work because it would never get to the level where it would register that the space is flooded.

Steven quickly diagnosed the issue. He was kind, informative, and left making me feel valued as a customer. Purchasing a home is always stressful with unknown issues so it's rare to find quality work these days.

Shout out to Mackenzie on the phones for being happy, helpful, and kept me updated.

you've earned a lifetime customer!

Charlie P.

11/04/2016 12:00:00 SA

Great customer service!!!!.

We had Jeremy come by on very short notice and he fixed our leaking pipe in no time . He is what all Plumbers should aspire to. He is knowledgeable, professional, friendly and honest.

I highly recommend Boyd Plumbing and would always ask for Jeremy.

A definite top notch company.

Jacob W.

4/27/2021

In the course of doing some other work around my house it was discovered that I had a major back up underneath my house from the mainline running to the city sewer. It was disgusting. I was referred to Eric Boyd buy a different contractor. I called and he was out first thing the following morning. He worked his butt off getting the line cleaned out of tree roots from underneath my house all the way to the city sewer line. He was friendly considerate and explained everything as he was doing it.. Plumbing is one of those crafts that always mystified me but Eric made a point of making sure that he explained everything clearly and succinctly. Couldn't have asked for a better person to do the job.

Amber L.

7/23/2019

I called Boyd Plumbing to handle a sewage back up at my home. Brandy was super friendly and managed to get me an appointment within a couple hours on a Sunday. Alex was the technician who came out and he was great! He was very thorough with his job and took the time to explain all of the aspects of the plumbing issue in depth. He showed me the images from the camera and went into detail about what had caused the issue. I highly recommend Boyd Plumbing, especially Alex!

Donica P.

3/17/2021

I'm very happy with my service from Boyd Plumbing. I originally called another plumber who said they would call me back and Boyd Plumbing managed to get here and complete the job before I even received that call back from the other company. The plumber, Steve, was very nice and knowledgeable and did a quick and thorough job. He explained my options and let me know before he completed the work how much it would cost. I would definitely recommend Boyd Plumbing. Thank you!

Carlos V.

12/19/2016

Courteous and on time for the original estimate visit. Boyd sends you an email introducing you to the technician that will be working on your project. They were very responsive with questions. When we agreed to proceed with them to redo bathroom pipes and install a tub and a gas line. We gave them when would work for us and they were very accommodating and flexible. Jon our technician was friendly, courteous, clean and on time. He worked as late as he could to ensure the project was done.

Highly recommend Boyd reasonably priced, and reliable. Will be using them again for our future projects.

Jerry H.

5/20/2016

I called Boyd plumbing on a last minute call for a investment property. Not only did they come out the very next day but they communicated very well, let me know exactly when the tech would be to my home and were very informative. The tech Zeb gave me multiple options of how to we could repair the problem and we chose the best option together all at a very affordable price. I highly recommend Boyd plumbing and will use them in the future!!!!!

Nann W.

8/18/2020

Boyd Plumbing is outstanding! Colton, my plumbing expert, was prompt, very knowledgeable, friendly and efficient with the needed repairs. I've used several other plumbing companies over the years, but all were just ok. I called Boyd Plumbing because my neighbor recommended them. Will call again the next time I need a plumbing expert.

Belen M.

1/16/2020

Jeremy McClure was awesome! He spent time searching for the cause of low water pressure in the kitchen sink. He explained everything clearly, cleaned up any water that had splashed out as he flushed the pipes. And then, he fixed it! You cannot go wrong with this guy.

Katie N.

8/15/2017

We had a leak under the house and randomly picked Boyd Plumbing from the internet. They set up an appointment for the next day, but ended up with a slot that day so I was really happy! Jeremy B came to our house and assessed the leak for a fee that was later included in the final bill. After crawling under the house, he wrote up an estimate and we decided to get the work done right then and he was on his way a few hours later. Very nice and professional.

Marisa H.

10/21/2014

We had a bad experience with a cheap plumber repairing a leaky pipe, only to cause another pipe to leak. We decided to call someone else and called Boyd Plumbing. Even though it was late in the afternoon they dispatched a plumber. When he arrived I showed him pictures of the leak, which was in the attic. He was very up front about what he would charge, and then explained that it was something I could probably fix myself. He gave me some terrific advice, which worked perfectly...I was able to fix the problem myself and save the cost. He was even kind enough to inspect the previous plumber's work to make sure it would hold up. All of this for no charge. Boyd Plumbing may not have made any money on this particular trip, but they did gain a customer for life. I have no plans to go anywhere else for plumbing services.

E J.

5/19/2018

I have always gone with Boyd Plumbing. They do a good job, even come back to check an issue I thought I had with the tail pipe on the sink not being perpendicular or plumb, so the drain pipes look as if they were slanted 5-10 degrees to the back. It turns out it was more of an issue with the sink than with the plumbing work. They stand behind their work. I would call them for any future work.

Chris A.

10/03/2019 12:00:00 SA

Scheduled an estimate to install a new faucet. The appointment was confirmed and received an email with the technicians name and photo. Issac S. showed up on time and gave me estimate for the installation. The quote included bringing my hot and cold water lines under the sink up to code.

Issac was very professional throughout the installation process, showed me what he had to replace and showed me the new valves he was going to install. Within an hour and a half the job was complete.

Issac did a GREAT job. Cleaned up the installation and explained everything to me.

This is the second time I've used Boyd and would not hesitate to use them here on out.

Teresa C.

07/06/2015 12:00:00 SA

Excellent experience working with Boyd Plumbing. We have a very old house and a leak; unfortunately we needed a lot of repair work done. Working with other contractors, we always expect the call back with more issues and more $, but not with Boyd. They did a full inspection up front, and did a quality job. They kept the water on during all the work and were very thoughtful of the impact on our family during construction. Boyd will be our go to plumber for sure.

Richie P.

1/25/2021

Other reviews have mentioned Eric, and indeed he is courteous, knowledgeable, and a savvy yet honest business guy. Boyd doesn't seem to treat camera inspections or roto-rooting as loss-leaders like many other plumbers do, so while they aren't cheap I am happy to pay more for a more honest assessment of my plumbing situation without alot of hard-sell pressure. I can fix most plumbing issues myself but for those I can't, I will call Boyd and hope they send Eric over.

Michael V.

3/23/2019

They came out as promised. The tech and his apprentice were very friendly. When they were finished, as they were walking out the door the tech remarked that he forgot to replace the access panel to the attic space (location of the malfunctioning water heater) . I told him not to worry, that I would replace it. What he didn't tell me was that he also left the light on (which was very difficult to get to and stayed on for 1.5 days) and that he left a mess on the laundry room floor (directly beneath the access panel). My biggest problem, and the reason I would not recommend them, is that their proposed price was way out of line - over $3,400 to replace a water heater. I guess they thought someone who lived in a nice house should pay that kind of price.

Denise M.

5/20/2020

We have called Boyd's Plumbing for a couple of emergencies at our rental. They came out that day or early the next. Alex was our plumber. He called to let us know what was going on, how much it would cost and when he could complete the work. Alex went out of his way to get hot water for our tenant as soon as possible, which we really appreciated. I trust them and am so glad to have found a competent and honest plumbing company to work with.

Pete R.

09/04/2019 12:00:00 SA

Needed to replace my badger 5 ise garb disposal which was leaking and noisy. Called Boyd plbg at the recommendation of the Trenchless co, which did some sewer work for me. Maria said would have to wait until Tuesday afte labor day to get estimate, i said fine. This was Friday and it was not an emergency. She called me on Saturday and asked if tech coulfd come out in a half hour since they had some cancellations, I said ok. Eric came by and gave me my options and I had asked if they had the ISE model Contractor 333 and said he did, This unit was over 100.00 more than the Badge 5. Iwas in the wholesale plumbing distribution industry for 32 years and knew that the Contractor 333 3/4 hp ss unit was only sold to the trade through wholesale suppliers at a good price so they could make a nice profit. I didn't make a big deal about it because businesses need to make money to make it. I told Eric to go ahead and do the job - I was interested in other bids and felt it was a fair estimate.
He finished the ;job quickly and efficiently and now I have a quite unit working well. I will definitely call them for future work if needed.

Glenda H.

5/15/2017

I heard a Trenchless ad on the radio and they referred me to Boyd. I had root clogged storm drains under my driveway, Jake got both cleared and water flowing!

Stuart S.

5/22/2017

As a new home owner I had (in my mind) a laundry list of things to get fixed/replaced. Thanks to Jeremy and Boyd Plumbing everything (6 issues!) got fixed and for a reasonable price. Jeremy was extremely professional, personable, and answered any questions I had without hesitation. I work in the people business, so I know how being personable and polite is most important to keep customers. That being said, thank you Jeremy! Hope to work with you again in the future! 5/5 will recommend to friends and family!

Tim F.

03/01/2019 12:00:00 SA

This is the second time I've called Boyd's. I will never call another plumbing service. This time I had a sewer line backup at 4:30 pm on a Friday afternoon. I called thinking that maybe I could get someone to look at the problem tomorrow, but probably Monday. I was blown away when they said they could have some here in about 40 minutes. And they did, and it was all cleaned out in about 45 minutes. Before Sean got here they sent me a short bio so I'd know something about their employee. Excellent customer service! I'm sold.

Bruce R.

06/10/2019 12:00:00 SA

I had an interior water leak on a supply line to an upstairs bathroom. From the first call through completion, great customer service. I scheduled an appointment and was sent an email notice with the name, experience and some background on the technician. Fernando arrived on right on time, he provided a timely and very fair estimate. With professional care, the work was completed with great attention to detail. Thanks Boyd.

Blaine W.

7/13/2017

When a mysterious puddle of water appeared on our kitchen floor, Boyd Plumbing was the first call I made. Thanks to a cancellation, Zeb was able to come out within a couple hours to investigate. He conducted a full leak investigation (which including crawling under our house to inspect the plumbing as well as pressure testing our water lines) and, while the source of the leak remained a mystery (our fridge is the likely culprit), knowing that the plumbing was not the source gave us peace of mind that it (hopefully) wasn't as serious as we'd feared.

Everyone at Boyd Plumbing is a first-rate professional and incredibly courteous, from the person answering the phones to Zeb himself (friendly, professional, thorough) to even the quick after-care follow-up email I received. First rate, through and through - highly recommended.

Dean W.

07/02/2018 12:00:00 SA

Several years ago, we hired Boyd to replace the line from the front of the house to the street. Everything went fine and then time passed. A month or so ago, that line backed up. Boyd came out and, working from the cleanout they had installed near the street, assessed the situation as a problem upstream. After they cleared the problem, the technician was wondering why it had backed up so he put a camera in it and examined the line. He diagnosed the source of the problem as connections in part of the line at the edge of the house. Since this was work they had done originally, they dug the line up again (a big job taking 2 days -- about 6 feet down) replaced the couplings with something more substantial and filled it back in. Boyd was forthcoming and communicative at every step of the process. They did not charge me a penny for any of the work to replace the coupling. I heartily recommend Boyd.

Tara G.

12/18/2013

I'm glad I didn't read Yelp reviews first before hiring Boyd Plumbing because our experience was incredible! Our water heater was going out and leaking in our garage. We were heading out of town for a trip to Tahoe that weekend, and needed the water heater fixed that day. We called around and all the companies we called couldn't come on such short notice. When we called Boyd Plumbing I was pleasantly surprised that they did a free estimate (and not some sky high emergency service call rate), and they came within two hours of our call. Zeb was our plumber; he was informative, professional, and finished the job quickly. We're happy that we finally found a good plumber, and we will definitely call them for future work. Thanks again!

Russ R.

3/21/2013

We had a severely clogged toilet that NONE of the kids in the house said they did. I called Boyd Plumbing and Kim answered the phone. Other plumbing companies I called had an answering machine that asked to leave a message. In any event, Kim told me they could have someone come out between 5:00 pm and 7:00 pm (it was about 3:45 pm when I called). I received a call at about 4:30 from Kim letting me know someone would be by in about 10 minutes. Ed showed up at 4:45 and fixed the problem in just a few minutes. Not only did he meet the time quote, he took care of the job quickly and professionally. The real selling point for me was that Boyd Plumbing was the only company that answered the phone.

Heidi W.

1/13/2020

They NEVER showed. Waited all day and didn't get service. Lost our business plus a days pay.

Suzie C.

05/02/2016 12:00:00 SA

We have used Boyd Plumbing twice now for an ongoing problem we have with tree roots encroaching our old pipes. Each time they have come the person has done a very thourough job, taking their time and going above and beyond in their service. This time Mario came to our home and he did a wonderful job. I have never felt pressured to have costly repairs done as I have with other companies. Boyd is now our go-to company for our plumbing needs.

Chris S.

07/04/2019 12:00:00 SA

I called Boyd Plumbing at 2:45pm on July 3rd. Jeremy arrived about an hour later, and determined the problem and then had to get parts. He had to go to several suppliers to find our Kohler mixer valve. He completed the job about 7:00pm!!! Fantastic job, We will never call anyone but Boyd again

Ellen B.

7/22/2021

Discovered the water hose for my icemaker sprung a HUGE leak and water was coming up under the brand new flooring in the kitchen, utility room and dining room. Called Boyd and they did send out 2 men in a timely fashion. Ray and Alex. They removed the old water line which was cracked and they had to go and obtain the correct size. In the meanwhile, I checked priced of Icemaker connections and they were under $15 depending on size and manufacturer. They were back in about 30 minutes with the new connection. The repair was made in about 8 minutes and it appeared water tight. The charge was $380.00. That factors out to around $10.00-$15.00 for the replacement piping (Home Depot price) . Each person that was here received $185 dollars for less than an hours work. While I am grateful to have it done, and it was an emergency, I feel they saw an older, perhaps un knowledgeable woman, and took great advantage of me. Is there a way to make this review go away? Yes.

DJ C.

4/29/2018

We have had very good experiences with Boyd. A human picked up the phone at off business hours, the plumber was punctual and professional, and they did not rip us off. Maybe that much should be expected of contractors but I have had terrible luck with other companies lately. For last week's problem the plumber actually didn't charge me for his visit because there was a manufacturer defect, and that move earned this 5 star review and my future business.

Ken H.

12/13/2019

A plumbing experience that was....positive! Professional experience from initial phone call to the invoice. For sure it will be my go-to plumber....

Dave E.

03/06/2017 12:00:00 SA

Called Boyd with short notice to come out and relocate a kitchen cooktop gas line.
There work allowed me to continue my project in a timely manner. I would definitely call them again.

Linda O.

11/13/2019

WOW! Boyd Plumbing is the real deal!! Sean D., the plumber and his helper, Colton, were excellent!. Couldn't ask for a better job! Thorough, clean job, friendly & very knowledgeable. They were here most of the day replacing some old pipes, and took the old ones away. They had a smile and great attitude the whole time.
Thank you Boyd plumbing!!

Dave S.

7/30/2018

Boyd was the third plumbing company I called and will be the first and only on future. I needed someone with a camera to properly diagnose my waste drainage problem.

Eric was my tech who came out and was very patient with me while I explained my issue. He was very good at helping to deduce the problem by doing 3 different tests.

Unfortunately for me my fix will require jack hammering the slab to fix an issue that was caused at the builder level from someone not paying enough attention and sloped the waste line the wrong direction.

I found Eric and Boyd Plumbing to be Prompt, Thorough. and Professional. I highly recommend them and I don't take my recommendations lightly.

Angie O.

4/17/2018

Friendly. Knowledgeable. On time. Great work! Great personality. Thank you Fernando!

M M.

10/20/2016

I had an appointment with Alex today for our annual basement sump pump inspection. He provided outstanding service and I will make sure we recommend and use Boyd in the future for all of our plumbing needs. They kept me informed of what time they would meet me and were extremely professional. Thanks again!

Woody M.

11/16/2018

Bryan C. did a fantastic job! I got the runaround with another company for several days and still couldn't get them to actually work on the darn pipes. I called Boyd Plumbing and they sent Bryan C. to my house and he had the problem fixed very fast and he was also friendly. This is a great company.

Troy M.

12/28/2019

I can't say enough about Boyd. We had a sewer back up in a home we recently purchased and Fidelity National, our home warranty company, sent someone who could not find the clean out, was dismissive and unprofessional. Desperate to use our toilets and shower, we called Boyd.

The tech was here the same day. He was clean, professional, communicate, and found the clean out in less than one minute. He took the time to run cameras down our pipes, all was in good shape, and he reset the toilet as the wax seal failed when the backup happened.

He even spoke with our home warranty company on the phone during the repair and sent a detailed invoice to Fidelity National. FN, by the way, refused to pay for any of it and insisted we pay the 75 dollar service fee for the first worthless plumber who was NOT from Boyd. (I would NEVER recommend them for a home warranty.)

When it comes to your home, professional work is worth paying for. Boyd was fantastic. Five plus stars from me. I would use them any time.

S B.

10/22/2015

Ok, I usually don't review a company a second time BUT, Eric, the plumber that came out last month, fixed some plumbing for my mom, came out again today cuz her toilet was acting funny. He fixed it-AND DIDN'T CHARGE HER!!!!! WHAT? Eric you are a Saint!

Lauren N.

6/28/2018

I backed over my water main 7 a.m. I called Boyd Plumbing immediately and they were able to send a technician out around noon on the same day. The office secretary and Fernando (the plumber) we're both awesome and helpful. The work was done in a few hours and we had water again! I recommend this company!

J E.

12/29/2017

Really a great experience with everyone we encountered at Boyd, multiple office staff and then Zeb, who did the work replacing our water heater. Prompt, professional, knowledgeable, and Very patient with all of our questions.

Michelle M.

6/18/2017

Once again, Brian from Boyd Plumbing does not disappoint!! He came out and hooked up my new sink, faucet and soap dispenser on my laundry room remodel. He did a great job as always!! Thanks Boyd Plumbing for your courtesy and professionalism.

Maia S.

9/20/2018

Boyd replied to my Yelp inquiry within minutes, had a tech out to my house the next morning, and he was able to assess and repair on the spot. He was professional, pleasant, keep the job area clean, and my toilet is working like a champ again! The price was very reasonable. I was not oversold on things I didn't need. Will definitely use again and highly recommend.

Kate L.

07/09/2018 12:00:00 SA

Applause and praise for Boyd Plumbing and Eric who came to our home. If you are looking for honest, proficient professionals with integrity, Look No Further. We called them out to my dad's vintage home. They could have easily told us it was a repair costing thousands. Instead, it was an easy diagnosis and fix. Cost = $75. I am now a Client for Life, for my own home as well as my dad's.

James Y.

5/23/2023

I called at 8:00 am to schedule replacement of my 50 gallon propane water heater as soon as possible. The receptionist told me she could schedule me for a late morning between 10 and 11am. She confirmed the technicians would have a 50 gallon propane water heater on the truck. When they did not arrive, I called and was told I had been scheduled for an afternoon appointment between 12 and 7pm. The technicians finally arrived at 2:30pm. After looking at the water heater, they told me they did NOT have a 50 gallon propane water heater on the truck and would have to go buy one and return first thing tomorrow morning. I got really pissed because I had been waiting all morning for them to replace the water heater and had given the receptionist all the information necessary for the technicians to come prepared to do the job. I called Conforti Plumbing instead. I told Boyd, aka Bonnie Plumbing, to pack it up. This company is a total con; they figure they can BS the customer because the customer is in a bind and doesn't have a choice. I will never deal with Bonnie or Boyd Plumbing again.

Naomi C.

01/04/2015 12:00:00 SA

We had a great experience with Boyd Plumbing!

We found a leak in the ceiling in our garage underneath one of bathrooms. We were thinking the worst and immediately sought out a plumber.

Using Angie's List, we found Boyd Plumbing.

Our service provider was Dave and he is awesome! First, he came to look at the situation and offered us the option of cutting an opening in the drywall ourselves and then calling him back to look at the situation if we wanted to try and save some money.

Although my husband is handy he was getting ready to go out of town so we opted to have Dave do it. For the $125 service fee, he opened up the drywall, diagnosed the problem as a leaking shower head spraying water against the wall and into the seam between the tub and the wall. He explained to mt husband was needed to be done and gave him the option to save further cost by doing it himself.

We asked about recirculating pumps for quicker hot water distribution and he explained how they work. We asked him how long it took to install and he said a couple hours and mentioned he has one on the truck. We asked him to do the job while he was here and he didn't hesitate to install it immediately.

We found Dave to be very professional and honest and genuine. We will not hesitate to contact Boyd and ask for Dave for any further plumbing needs. Boyd Plumbing is definitely lucky to have such a great representative for their company!!!

Amber C.

7/13/2017

I was referred to Boyd Plumbing, within an hour I was called to talk about my leak. An outside pipe was leaking. I was given an appointment the same day. I met with Jeremy, we went over the issue. Inside of an 1 hour a half, I had new plumbing installed. He waited to ensure that pipes did not produce any other leaks or problems. Jeremy was great, professional and easy to talk to and give me great recommendations. I would definitely recommend Boyd Plumbing and Jeremy for plumbing issues. I will use Boyd Plumbing for all my plumbing needs. Thank you Jeremy for your quick response to my leak.

Sankari V.

08/07/2021 12:00:00 SA

Good, knowledgeable, reliable but pricey. Good customer service, they keep their customers well informed at all times. Used them to replace defective flushes as fix water heater problems. They deliver on their promises.

Kayla H.

1/20/2021

We've been having issues with our guest shower having rust come out of the faucet. We've been avoiding getting it done because the first plumber that we contacted for an estimate said all of our pipes needed to be replaced because they were old, and also was a really hefty price quote. Once we saved up some money, we got a few more quotes. Some were extremely high and some said we would not have water for several days while they were getting the work done. Boyd was a recommendation from an old plumber that I worked with in the past so we called them too. When Zeb came out, not only were they the lowest quote, but Zeb was very knowledgeable! He said that the pipes hopefully didn't have to be replaced at all and that getting a new water heater should do the trick. Sure enough, when he came out a couple days later, replaced the water heater, and the shower was running clear again within a few hours! He also gave us some tips on how to fix some minor projects around the house. Zeb was great and I definitely recommend Boyd to anyone!

Julian B.

3/29/2021

I needed a new faucet put in, so first I called One-Star Plumbing (immean 5-star plumbing...cough cough) to complete the faucet installation. After the faucet install was done, our sink was left leaking underneath into the cupboards. A small drip turned into a steady stream. It got real bad, however 5-Star Plumbing told me that they didn't believe it was their fault (based on my pictures), and I'd have to pay a $149 service fee to have them come back. SOOO Glad this happened, because it caused me to call Boyd Plumbing. The plumber they sent to my house was Sean. He was very eager to help and took pride in his work. He fixed the leak under the sink, and also a leak coming from my bathroom pipes. After finishing up, he took his time to explain to me the possible issues that could arrive in the future, and gave proper recommendations. Would definitely recommend this company, especially Sean, for all your plumbing needs.

Giuliano K.

3/13/2020

Eric R. was wonderful! He was efficient in diagnosing the problem with my shower faucet, clearly articulated why it was a problem, and laid out solutions in an easy to understand manner. He turned what I thought was a complex problem into something that can be fixed rather easily. I'd highly recommend him and the company!

Patricia M.

8/15/2021

Plumbers.
On December 18th of 2020, eight months ago, I called Boyd Plumbing to fix the leak under my sink. The so called plumber arrived took a look and went to Home Depot for materials. He then fixed my sink for a total of $425.00, which I payed. Yesterday the sink began to leak in exactly the same place. My son, not a plumber, looked under it, went to Home Depot and spent $7.00 for parts, and fixed the sink properly. Boy do I feel ripped off by Boyd Plumbing. Don't use this company for anything.

J T.

12/05/2016 12:00:00 SA

Within an hour of my call, a nice plumber was here and an hour later we had a new hot water recirculating pump! It doesn't get faster than that. From the person who answered the phone, to Fernando the plumber, to the fact that they are highly rated on Angies List... we will call them from now on.

Dan K.

3/27/2015

I moved into a new house In Carmichael and needed a new disposal installed. I wanted the quietest disposal money could buy. The plumber who was sent out to the job was a nice guy but always had to check with the owner for everything. I was told the quietest disposal installed was just over $1,000 with a warrant from Boyd's. I agreed just because I was hoping for a great disposal unit. The plumber brought in the box and I noticed on the side of the box it read quieter which indicated to me it was not the quietest model. I did a quick search of the model number and Amazon had it for sale for $260. I told the plumber and he had to call the owner to let them know I was not happy. I ended up paying $600 for the disposal, labor and warranty which I still think is way too much. It seems like the company was making numbers up on the spot but justifying the price by saying it was the price listed in the book. I think the book was the numbers that the owner makes up.

Update***
I previously gave Boyd's a negative review. The owner Mike called after the review and we both agreed I would give his company a chance to make up for the previous bad service. I called back to get a quote on a rental home I own in Roseville. I needed a basic dishwashers installed. The book quote by Dave over the phone for installing two slide in dishwashers was $1,200.00. Dave then tells me since it is two dishwashers he will lower his price to $800.00. I went with a different plumber who charged me $225.00 for the whole job.

Elvira L.

5/16/2015

Very pleased with this companies customer service and professionalism. Our water heater went out last Sunday morning and we found Boyd plumbing on Angie's List. They answered our call and sent out Michael within a few hours. Price was fair , work was great, and we passed inspection this week.
Will definitely refer Boyd in future.

Mona G.

9/20/2018

I called SO many companies, and none were as responsive as Boyd! My technician, Eric, was professional, knowledgeable, and very fair with services and pricing. He outlined services and charges, answered all my questions, then honored my decisions -- and got right to work resolving the problem(s). The quality of his work was excellent! Definitely will use them again, and recommend them to our friends and family.

Chuhsiang W.

12/16/2016

The pest control guy told us that we have a sewer leak under the kitchen I contact Boyd Plumbing and the office said they give free estimate. However, the technician wants $150 for the inspection for the estimate. I should have canceled the appointment right then but I just came from one hour away and hoping that it was just a simple fix. No chance! He was going to email me the report and gave me 3 options of repair. His lowest option was more than twice of the other contract's. Make sure you understand what they charges before you make an appointment with them.

Pat N.

12/06/2019 12:00:00 SA

Eric was very personable, knew what he was doing. Did a great job, was quick. Explained all our options and how much each option would cost. I would recommend him to my friends and neighbors. Any time I need a plumber, I will call Boyd plumbing and ask for Eric.

Lennard B.

03/02/2018 12:00:00 SA

Very professional and knowledgeable. Even answered other questions outside of my requested scope of work.

Meghan W.

11/23/2018

I needed a sewer line inspection done this morning for my client and called Boyd right at 8am. I knew it was a long shot to get someone to come out same day... as well as that morning. THANK GOD for Boyd... they had someone out at the house within the house. Eric was extremely professional and knowledgeable. He walked me though every step of the inspection and explained what we were looking at in detail so I understood everything. I cannot say enough about the professionalism of this company. I highly recommend Boyd and know I will be using them for all of my pluming/sewer needs.

Robin W.

08/06/2013 12:00:00 SA

I called Boyd plumbing when the kitchen sick clogged up. Both sides and the dishwasher too. They were the first ones I called. They came out right away. Gave me the free bid great and he began to explain everything WAY too much. I am not a plumber I only know the name pipe cuz I learned it in school I dont want to know what your doing in detail just do it. I do appreciate explaining how my money needs to be spent and why, but he really went overboard and wouldn't stop, even when I asked him too. No kidding, even to the point of drawing it on a paper. (now, I;m suspicious!) Well, at this point my whole kitchen back wall was off, he was under my house and I was told I needed a huge clean out put in the yard. Total cost 3400. 00 and then, he joked and said he was not a contractor and couldn't put my house siding back together again. It rained and my house siding got soaked, I had to pay several hundred to have that put back together. Ah and no permits!

Today, I have a PGE problem with gas. I called them because I had forgotten that I used them and it was bad a couple of years ago, (Pre Yelp) When the guy showed up promptly I was happy. Then, after looking at everything he began to go over everything the same way the last guy did....waayyy over explaining it..TMI i explained that I do not understand what he was saying about capping and pressures and all that, could he just give me the basics and a cost with and without? He did and basically I was told to check a leak and fix it outside my home would cost about 3500.00. or MORE if they pull permits. I knew it would end up being that much so I hurried and canceled and called someone else. No thank you....not twice!

Elaine M.

4/19/2017

Jake, Came to try to unblock a drain. It was not easy...there was a big ball of vines blocking it. But he persisted using different techniques and finally he was successful. He also unblocked a sink while he was here. The price was very reasonable. He was polite professional and courteous. I would highly recommend him and Boyd Plumbing.

Kelly I.

10/01/2019 12:00:00 SA

Our home is older and needed some TLC when we bought it, including the plumbing. Ivan came over to give us a quote, and he did an incredibly thorough job. We decided to go with Boyd Plumbing, and my husband and I feel like we can rest easy knowing everything has been taken care of properly and that everything that needed to be addressed has been done. We definitely plan on contacting them in the future for any other plumbing needs!
Thanks Ivan!

Mike L.

5/31/2015

David came out and was able to restart the pilot light on our 10 year old water heater. Provided quotes to replace the unit which we will be doing so this week. David was very professional and we'll be having Boyd Plumbing back to do the work.

Christi B.

10/11/2021 12:00:00 SA

We always receive great service from Boyd Plumbing for large and small jobs. The plumbers are professional, respectful, and get the job done in the amount of time they predict it will require.

Karen P.

8/19/2012

update:The owner of the company (having read the on line review),called me to appologize. He explained they are an honest company and that there must have been a communication problem with the plumber not explaining price options to customers. He then asked me if I needed anything else to please give them a try again. I was courteous and thanked him for the appology.
I then mentioned I still needed a garbage disposal. His reply was to suggest I get in touch with the repairman directly to make arrangements.(???) This seemed a bit dismissive and lacking in good customer service especially when youre the OWNER of the company trying to make it right Why ask the customer to make an additional phone call and deal with same repairman who was the cause of the poor experience? The smart thing to do would have been to offer a good,fair price and set an appoitment to get the job done. A golden opportunity blown.

Eva F.

08/03/2013 12:00:00 SA

Super impressed, we had a water leak the service man came the same day , we had a 12-2 window he was here at 12...
Fixed the leak and cleaned up!

Kate F.

10/29/2020

We just had Boyd Plumbing come out and fix our shower head and replace the hot and cold pipe washers.. We are very satisfied with the outstanding service. Colton Nelson our plumber was prompt and knowledgeable as to what needed to be done. He cleaned up after and all was left sparkling...
Thank You Boyd plumbing, you are our preferred and only plumber!

Randy W.

3/18/2020

We own a 97 year old home so having the right contractor at our home when needed is Paramount! I heard about Boyd Plumbing through the Armstrong and Getty Show and thought - HMMMM I'll have to remember that name because sooner or later we'll need help with our plumbing... Our appointment was 17 March 20, I received an email and short bio on Alex a few hours prior to our appointment which gave me a little comfort and a feeling I sort of knew him. Alex showed up to our home On time, Clean, Polite, Knowledgeable, Ready to do the job, without an attitude or complaining of the problems an old home brings and with most of the equipment on hand to do the job. If you are ever in need of plumbing work I would recommend Boyd Plumbing without hesitation.. EXCELLENT JOB Alex Thank You!!

Bill S.

05/11/2018 12:00:00 SA

This is the second time we have used Boyd Plumbing, and Steven did both jobs. Excellent work, very friendly and knowledgeable, very clean every step of the way, and customer satisfaction focused. I would use Steven and Boyd again without hesitation. Bill

Kristi f.

2/19/2020

Best plumber in town! They have fixed my sprinkler, unclogged a drain, and repaired my washing machine drain over the past few months. They are readily available, and their plumbers are fantastic. Highly recommend.

Lindsey I.

12/19/2016

I called Boyd Plumbing on a Friday night at 5:30p.m. after our water heater had gone out! I had tried multiple companies and no one could get a service technician out to me until Tuesday! David came out to our house at 7:00a.m. the next day, before his already scheduled clients just to fit us in. He was straight forward, honest and articulate. I was very satisfied with the price and service we received. We will continue to use Boyd Plumbing for any future issues. I highly recommend Boyd Plumbing.

Barbara F.

3/16/2019

I was told there was no charge to get a free quote. I was charged $125 to show up. I was grossly over charged to install $100 worth of parts in an hour, $620 to be exact. I will not be using them in the future

Matthew U.

05/02/2019 12:00:00 SA

Since our initial large project we've had Boyd out to do some smaller repairs, some non-urgent and a few that were nice to get in same day. I've been so impressed with the communication, friendliness, and overall excellent service - I won't go with anyone else from now on.

Brian C.

06/01/2013 12:00:00 SA

I got an advertisement coupon in the mail from Boyd Plumbing offering a main line drain clean out for $99. A few weeks later, the main line was backing up at my rental property, so I called Boyd Plumbing around 5PM on a weekday. A courteous woman answered the call (no answering machine) and said they would have a truck there between 6PM and 8PM. The truck got there about 10 minutes before 6PM.

The driver called me three times. First he took my credit card information over the phone. Second, after he had the line cleared he asked me if I wanted him to send a camera down to inspect the sewer line at no extra charge (I said sure). Third, he called to explain what the problem had been (root infestation) and what the possible solutions were (trench-less repair vs. excavation). He did not try to sell me any thing extra, and told me that I had a long while to decide, but that the section of sewer line needed to be replaced at some point in the future.

Finally, I was mailed a receipt with a summary of work performed along with a nice thank you note signed by the owner, and a refrigerator magnet. Overall, Boyd provided very prompt, professional service at a reasonable price. I will definitely give them a call next time I need a plumber.

And my comment to some of the other raters here is don't call a licensed plumber to do a job that you can do, or a handyman or even a general contractor can do. Plumbers have special trainings and certifications and lots of expensive equipment. They need to charge $150 and up per hour. And you cannot compare the price of a water heater at Home Depot to the cost of having a water heater replaced. Half the cost of the installation is going to be parts and labor in addition the the price of the water heater.

valerie a.

08/01/2017 12:00:00 SA

My kitchen faucet broke on a Sunday morning. I called several companies for help and even though they said they were open no one answered. I called Boyd Plumbing and they answered. They said they would try to get someone out to me that day. I was called back within minutes and told that someone would be out in about an hour. That was Eric. Eric came out, he even went to Home Depot to pick up my faucet, came back and installed it quickly. He was friendly and courteous and explained everything throughly. This is the kicker, when he was cleaning up and getting ready to leave he asked me if he could take out your trash or move something heavy for you? Wow!!! Who does that these days? Well obviously Boyd Plumbing. I would recommend them in a heartbeat.

Valerie A

Christina M.

10/09/2014 12:00:00 SA

Mike and Zeb are fabulous. Great communication, up front and honest, showed me exactly what was wrong and were there on time and very professional. I would highly recommend them to anyone. They will be taking care of all my plumbing needs! Thank you some much guys!

Brandon A.

8/25/2018

Boyd is definitely the best choice for plumbing in the Sacramento area. I have used them twice and they have saved me thousands in comparison to other plumbers and I received exceptional service. Stephen is a pleasure to work with, extremely knowledgeable, and very friendly.

I used them initially because I could not find a plumber to clean my area drains. I had another plumber come to attempt and failed. That's when I called Boyd and Stephen showed up. He quickly cleaned the drains and repaired my sump pump. Had he not repaired my garage would have flooded.

I was so pleased I had Stephen back to install a clean out and flush my sewer line of root intrusion. He not only found a clean out, but with the inspection found that the other quotes that I had were not correct and were cash grabs by other companies. He saved me thousands that others had quoted for repairs.

I am very grateful for the knowledge and workmanship that I received from Stephen at Boyd plumbing. I would highly recommend them to my community in East Sacramento.

Tamie S.

5/16/2015

Very Professional ... Job well done .. Great Service ... Micheal Boyd - Owner adhered to all our needs and finished the job in a timely matter.

Jackie H.

01/12/2017 12:00:00 SA

I had a leak when you take a bath in the upstairs bathroom. The shower did not leak. Water came out through the microwave in the kitchen downstairs when you took a bath. . Boyd's was my third estimate. I had a crazy proposal from another very well known company who wanted $8500.00 to remove my bathtub, tile, linoleum and replace the surround with cultured granite. I like my bathroom just the way it is and did not want a major overhaul to replace an overflow seal. Jeremy came on time and found the problem. He was able to cut through the back of the cabinet in the hallway (so you cannot even tell it was done). Problem solved . Cost $500.00. He saved me so much time,money and heartache. I am so grateful to have found someone who knew exactly what to do. Now I just have to get the handyman to fix the hole in my downstairs bathroom that was left by the previous plumber. Thanks Jeremy!!!

Scott M.

03/06/2018 12:00:00 SA

We had our second under slab water leak in the last 10 years and decided to do a repipe to move the water lines into the walls and ceiling. Fernando from Boyd Plumbing came out to give us an estimate that was very competitive. We liked the fact that his bid included drywall repair as well as the plumbing. Brandi was very helpful answering our questions and getting us on the schedule when we decided to go with Boyd. Fernando and his helper Gilbert did a great job, especially dealing with the strange layout of our existing plumbing system. After the drywall was repaired, our home looks like nothing happened. I would definitely recommend Boyd Plumbing for any job, large or small. Thanks Fernando, Gilbert and Brandi!

Roger M.

05/10/2012 12:00:00 SA

I can say that Mike Boyd is a great business person. His staff is knowledgeable and they do a good job. I had a small job they needed to finish because this DIY guy didn't have the right tool for the job. They were in and out in no time. Thanks for a job well done. After a few days, I received a thank you card hand written by Mike himself. Now that's back to the basics!!! Can't wait to refer Boyd Plumming soon.

Elijah T.

11/14/2018

I cannot overstate how elite this company is. They always send a professional, friendly and trustworthy person to your door.

I honestly have never used another plumbing service since discovering Boyd Plumbing, Eric in particular has been amazing.

It is so rare you see a company consistently go above and beyond with everything they do. From Brandy at the office, to the techs in the field.

They are all top notch. Two thumbs way up.

Stacy G.

11/29/2012

Had to take the time to write a review for Boyd Plumbing. With the heavy rains today we had major flooding on the side of our house. Turned out that roots and had taken over the drainage pipe all the way through. The water wouldn't move through at all.

From the moment I called (they actually answered the phone, I didn't have to leave a message) they were very courteous and professional. They set up an appointment for later in the day, but said they would try to get out to us earlier. Sure enough less than an hour later they called and said they would be out in a half hour and they were.

Dave showed up and gave us a free estimate. He explained everything in depth before beginning and then went to work in the pouring rain. He could have dragged it out and charged us more, but he didn't. He knew we were feeling pretty desperate as we feared the water would reach the garage and the back door. He finished in an hours time. The water was flowing freely and we couldn't have been more relieved.

He was so very nice and professional. He even looked at our water heater while he was here and gave us some great advice about what to keep an eye out for. Wow, what a great company. I highly recommend them.

Tamara B.

06/11/2016 12:00:00 SA

Very quick response time. He was very professional and thorough! He was extremely knowledgable and gave us options to meet our needs. He fixed two issues for us on two separate occasions and we will definitely use him again for any plumbing issues. He exceeded our expectations in all areas!! We highly recommend him!!

Greg L.

05/10/2012 12:00:00 SA

These guys are good. I had a water heater go out at my house mid week. My wife and I have 3 kids and one is a teenage girl, so not being able to shower is a crisis to some in my house. I called Boyd Plumbing at around 10:00 in the morning and by 3:00 we had a new water heater installed. Very impressed. I thought it would take a few days to get someone out. Being a good plumber is great, but it means nothing if you don't have a good understanding of customer service and empathy. These guys have both and I would highly recommend them.

Nina C.

07/06/2019 12:00:00 SA

Boyd Plumbing responded to a service call to flush out my septic leach lines. The two member team led by Eric Rose assessed the problem and concluded that the service wouldn't provide any real benefits. I was pleasantly surprised by their honesty. But Eric had more to offer. He called another company expert to discuss other options and to obtain another phone number I could call to help me resolve the issue. He was a breath of fresh air, professional and genuinely interested in helping me. It was one of the best service experience I have ever had. I strongly recommend Boyd P lumping for all one's plumbing needs and you won't find a more helpful and pleasant individual than Eric.

Jennifer E.

9/15/2019

Excellent customer service but come on guys $850 to install one toilet is extremely ridiculous. This company is highway robbery.

Josh P.

9/14/2019

I called they did not want to help me. Saying residential only.
I have lived here for 3 years. I have a residential address and a residential mail box.
Diagnosing a water heater should be universal and easy they only has a few points where it can fail.
NO Mobile Homes, RVs or Trailers. There NOT considered residential.

Thanks...

Sara L.

5/25/2018

Jeremy was on-time and efficient with the repairs. Will definitely use Boyd Plumbing again.

Peter M.

7/31/2017

This is to inform people like you that I cannot give a positive review on Yelp. They came into my home without giving me any information as to cost for service up front from home office. Next the service person went straight back to the water heater to see what was wrong with water heater. He called the maker of my water heater and order the part to ben sent to my home. Now after all this was done he said I have to charge you $275, for and inspection fee. No mention of a fee was up front was made. Part was sent to my house.
I called when I got the replacement service person came out and installed the part and then came back to me and said it will be $586.
Time to replace approximately about 30 minutes. Next he tells me that I could have water condensation leaking water out of the water heater and he writes that down on the on bill. That means all the money invested to fix this water heater would be a wasted. The cost for a new water heater he said would be $2500. That would be if water was indeed linking. Question, what would you give for this type of service?

Ray R.

03/02/2017 12:00:00 SA

Zeb came out and swapped out a release plastic valve for a brass one. Zeb was on time, professional, friendly, and an expert in his profession. I would only have Zeb come back he did an outstanding job. Very pleased with service and price.

Mary M.

01/12/2018 12:00:00 SA

Boyd's back to the rescue. Jeremy installed a new hot water heater for us today after ours blew. We called our home warranty company and they couldn't come for a week. We told them to forget it so we called our favorite plumbers. Thanks Jeremy and Boyd's!!!!!. Thank you from the Murphy's

Mike W.

05/12/2017 12:00:00 SA

We contracted with Boyd Plumbing to repipe our entire house, remove a hot water tank and replace it with a tankless water heater, and reposition the utility room's drain/water supply lines. The office gave us excellent proactive updates throughout the process. Jeremy efficiently performed the work, provided input and updates as needed, and completed the work in a professional manner. I found Jeremy to be personable, knowledgeable, and effective. We look forward to contacting Boyd Plumbing again for future plumbing needs.

Heidi H.

01/09/2019 12:00:00 SA

Had Boyd plumbing out to fix a leaking outdoor faucet. I usually tackle these types of things myself but this one is on a south facing wall and takes a lot of bad weather and consequently had corroded badly where it attached to the copper pipe. I was not going to mess with it. Steve from Boyds came out and in a few minutes had it all fixed with a new faucet. Pricing was very reasonable to. Thanks Boyd.

Ernie C.

05/08/2019 12:00:00 SA

Quick sevice on the plumbing leak at my parents home. Very friendly staff from placing the call, constant updates, and work was well done!

Crystal T.

06/04/2017 12:00:00 SA

Quick, same-day drain cleaning service from Eric Rose at Boyd Plumbing really helped us today. This was our first time using Boyd Plumbing but we were not disappointed. Eric quickly and competently resolved a reoccurring issue we have had with 2 sink drains, patiently explained every step while he worked, and provided product recommendations so we can easily maintain the fix in the future. Eric also answered questions about other best-practices in plumbing repairs while he worked and wrote down some product recommendations for us to reference when we tackle those other projects later. Pricing was very clear prior to any work starting and seemed quite fair. We expect to call Boyd Plumbing again for future home plumbing projects.

Jean F.

04/09/2018 12:00:00 SA

Woke up to no hot water..not good..called Boyd(they'd been great before for us!) and Bryan came out..gave us options, ordered a part and came in the pouring..and I mean pouring rain..and got it done..yay!..fixed the hot water heater and was on his way..I think he and Jeremy are both great finds for this business!

Helen C.

05/10/2019 12:00:00 SA

Eric came out on time to evaluate a serious water leak in my front yard, which is causing my water bill to go beyond belief. He patiently answered all my many questions and gave me all the info I needed to understand the issues and make a decision. He phoned a leak detection company and we made an appointment for Jon to come out tomorrow to locate the area where the leak is. After that we can plan forward for Boyd Plumbing to do the repair or replacement.

The development where I live has a homeowner's association, which approves my application to do the work & then approves the finished work. Eric readily understood all the approvals required and dealing with a homeowner's association, which really gave me confidence that he knows what he is doing and is making every effort to help me solve this water leak problem. So far, a great big thank you to Eric, Brandi at the office, who has followed up and kept me posted - and to Boyd Plumbing!

R S.

12/23/2016

Three days before Christmas and the hot water heater goes out. Contacted Boyd's and they came out the same day. Their plumber, Bryan, was very courteous and professional, very satisfied with is work. My disappointment is with the cost of the job, almost $1900.00 to replace a hot water heater seems rather high to me, but three days before Christmas I needed to get it done asap. My other concern is their receipt only lists the cost of the entire job. The receipt does not itemize the cost of the job by parts, labor, and permit costs, I can only assume this is in order to disguise the price markup on parts and exuberant labor fees,

John R.

12/10/2016 12:00:00 SA

Outstanding service from Boyd Plumbing from the office scheduling of our work to the timeliness & work performed by their tech Greg. A routine job turned much more difficult due to tight working conditions, but Greg's patience and persistence got the job done. His personality, helpfulness, & friendliness were all equally appreciated.

Randy R.

6/13/2022

Beware, they do not take responsibility for their mistakes. We paid them to inspect of sewer lateral. They assured us it was in great condition (in writing). Turns out they only inspected the first 40% of the lateral. The rest of the 60 feet of lateral were close to collapsing. We found out the truth of the condition of the lateral after we bought the property.

To date they refuse to make good on their assurance that the lateral was in great condition and have refused to make good on their incompetent technician's inspection. They gave this assurance in writing.

In effect, they lied to us in order to make a few hundred dollars. We relied on their inspection results (they did not even inspect the damaged 60' long area of the sewer lateral!) As a result we have spent about $30,000 on unexpected repairs.

When your employee lies about their work and it causes damages to your client, you should take responsibility for the damages.

Apparently Boyd Plumbing recently was acquired by Bonney Plumbing. But they operate under both names.

From 3/1/22:

I have been calling and leaving messages for 3 work days for the manager to talk to me about a serious problem with a previous service. I was given the names of Nick Camuso and his boss Sam. Neither one has bothered to even give me the courtesy of a return phone call.

Their website presents the company a a caring and responsive company. This is not my current experience.

Four years ago we bought a home in Sacramento. We hired Boyd Plumbing (Boyd was recently acquired by Bonney Plumbing, Electrical, Heating & Air) to video our sewer lateral. The tech was prompt, inspected the lateral, and notified us that the sewer lateral was in good condition.

Three weeks ago we had a major problem with the sewer lateral - so far a $10,000 emergency service bill with an estimate of $19,000 addition in repairs.

Turns out the sewer lateral is 130' long and the inspecting plumber (4 years earlier) had only videoed 45' feet of it. It turns out that the last 90' were not in good shape and need replacing 4 years ago.

The plumber never told us that he only videoed 1/3 of the lateral. Had he videoed the entire lateral, we could have required the seller to repair the lateral before we bought the property. Now that option is lost.

The lack of response by Bonney Plumbing, Electrical, Heating & Air is not appreciated.

Rachael W.

9/21/2021

Company wants a fee to come out and look at a problem. Waste of time!!!

Danielle R.

12/10/2015 12:00:00 SA

Had a terrible backup from the sewer line onto my laundry room floor and bathtub. Boyd Plumbing squeezed me in today at the last minute. Technician Mario came to the rescue. He was very knowledgable, polite and gave me a great price! Definitely will use them again (just hopefully not too soon).

Amber M.

04/10/2019 12:00:00 SA

Not only are the techs amazing and have great communication skills.. but Alayna or Elena in the office seriously is the sweetest person on this planet. She always answers all my questions and has great communication and customer service skills.

John L.

10/12/2017 12:00:00 SA

These guys are pros! Not only that, every member of the staff we spoke with, or who visited our home was courteous, friendly, professional and helpful. We especially liked the informative introductory emails.

Our house was built in the 1950's and a gas leak had developed under the guest house concrete slab. The men (Alex, Gilbert and Zeb) Boyd Plumbing sent to investigate were thorough and efficient. More important, they expertly capped the offending line. The PG&E inspector agreed and said, they did an excellent job.

I highly recommend Boyd Plumbing and will definitely call on them again.

J C.

10/25/2022

Not Boyd Plumbing- Part of the Bonney Plumbing Family
Good luck- VERY expensive, little warranty. Will move on

Fun C.

07/08/2019 12:00:00 SA

Trust those who Yelp regullarly...

My home warranty company couldn't find a plumber to manage a sewage backup, so I called a few 5-Star companies here on Yelp. Sadly, everyone was booked, as it was the Saturday of the 4th of July weekend.

Boyd agreed to come out within 2-3 hours (PERFECT!). I had a preapproval for hydro-jetting the sewer line, which Boyd also has... others did not (expensive equipment). They came out, cleared the line and then pushed a camera down inside to help identify a broken pipe that may have been missed by others.

The only piece they slipped on was the request for hydrojet upon arrival. The technician they sent out did NOT have the equipment with him and had to come back.

All-in-all, my tenants were happy, and that's what's important to me as a landlord.

RECOMMENDED

Mike H.

01/08/2020 12:00:00 SA

I called Boyd out to fix my backed-up front bathtub, because my usual vendor was not available for 4 days. The technician came out the next day, even after a snafu with the time-window, which I missed (10-2 instead of what I was told, 12-4). J. McClure was the Tech. He still came out the same day and fixed the plumbing issue in my front bathtub within about 10 minutes! My Master Cleanout is buried in my front bushes, and so I was stressing whether he would need access to that or not. He did not, it was a 'local' issue with the front bathtub, that he fixed most efficiently! I would recommend Boyd Plumbing to anyone needing their services!
--Mike Hall

Corrie H.

02/04/2014 12:00:00 SA

I recently had to have my water heater replaced, and I had used Boyed in the past for some other pluming issues. Boyd had one of their guys come out, the same day and I had them replace my water heater, the same day. Mike the owner of the company hand writes thank you cards. That type of customer service is just AWESOME. And his team is very knowledgeable. Any time I have pluming issues, I will be calling Boyd.

Citrus Heights CA.

Pamlyn H.

01/04/2021 12:00:00 SA

I met with Eric this morning at our rental property, I was so impressed. We are trying to determine the next steps to take in repairing or replacing the sewer line from the house to the county connection. I appreciated his honesty in the evaluation of the work we were needing to do verses what would be nice to do. His knowledge of the processes used for each option was extremely valuable. He also suggested I seek additional information from the county which was not included in the evaluation provided by two of their competitors. Eric was professional, knowledgeable, easy to connect with and because of his honest evaluation of our situation he gave me the sense that he and the company he represents can be trusted. Two words sum up my experience: integrity and honesty.

Heather E.

01/12/2021 12:00:00 SA

This company has my business for life. After another local plumbing company made the matter worse and was going to leave us without water for two weeks, Boyd plumbing and Israel came to the rescue and fixed the main water line. Working all day to dig the trench, the new work is clean and safe. Very professional and also empathetic to our plight. Next he fixed two vanity sinks and faucets and gave us a temporary sink with dishwasher and garbage disposal hook up. He will come back when the kitchen is nearing completion to make that sink and such permanent. Israel is also putting in a utility sink in the garage. At this point, I'm looking for things for him to do because he is just that good. Highly recommend. Hire them today.

Tam C.

2/15/2021

Zeb was the Best!
I was searching for someone to add gas lines for my pool. Then I found Boyd Plumbing. Zeb was very knowledgeable explained how he would do it. Walked me thru the whole process. I was given the quote same day. He was so patience as he helped me with getting a permit for my plot plan. Very responsive. He even contacted the city to verify they were on the same page. Zeb came and worked hard (took 4 days) always make sure he wasn't in the way. Letting me know every step and where they were at the end of each day. He wear a mask and abided by the COVID-19. I'm very pleased. He is a my new go to for Plumbing. My husband was even sad he had to leave. But he will be back to to hook up my gas lines in a few weeks. Yay!

Kathy M.

6/28/2019

I am very happy with Boyd Plumbing. I had originally called another plumber and he was booked up for a week so he suggested Boyd. I was very pleased that he did. They were very responsive and I was able to get Sean out to my home within 4 hours of my call! He was very courteous, professional knowledgable. He fixed my clogged sink in no time. This is my second time using Boyd and I will definitely call them again. I also appreciated the fact that I received an e-mail with a bio and picture of Sean so I knew who was going to be arriving at my home.

Vance C.

7/13/2017

Quick response and provided updates on status of plumber responding to our home. Zeb showed up right on time and quickly assessed the situation (broken water heater). Zeb made several recommendations and provided information on both traditional tank water heater and tankless water heaters. He also answered all my questions. He provided an estimate, which was what I eventually paid. And he completed the job with the 4 hour timeframe he estimated prior to beginning work. He was always very professional, and also personable. His appearance was top notch and he kept the work site clean. Would definitely call Boyd Plumbing before any others in the future.

Paul T.

06/10/2013 12:00:00 SA

These guys are EXPERTS! I highly recommend them for ANY plumbing need (commercial or residential). They definitely know what they're doing, very professional and friendly. I had a very good customer experience all around! The craftsmanship on the labor was great, very clean work. Plus, they beat out all the competitor pricing I got on replacing my water heater -and- they completed the job FASTER THAN ANYONE! They offered expert advise on any questions I had about any plumbing issues even ones not related to the job at hand. They're like my own private plumbing consultants. :-) Thanks guys, keep up the EXCELLENT WORK!

Amy A.

08/03/2013 12:00:00 SA

Just had David from Boyd Plumbing over to clean out my kitchen sink drain that I apparently overloaded (oops). He arrived within 30 minutes (I live near Orangevale) on a Saturday and he was done quickly and my drain is clean. Price for the sink clean-out wasn't too bad but I wonder if they would be high for more labor-intensive services? My husband was able to remove the sink trap and put it back on, which saved over $50 off the cost, but if he wasn't able to do that the cost would have been WAY more than I expected. Overall though, excellent service, great timing, and my sink works now. Can't complain about that.

G M.

4/20/2012

Service: 5
Quality: 5
Professionalism: 5
Price: 3

Boyd plumbing was the only outfit I contacted that was able to replace my leaky valves the same day. They gave me a two hour window and said they would call 1/2 hour before their arrival. They did just that, gave a quote before work began and completed the work in a timely manner. The quality of work was excellent and professional. The plumber actually put on shoe covering before entering my house and was very neat. I will definetly use them again when in a pinch. Thank you to Boyd Plumbing and Zeb.

Monique G.

1/25/2021

Eric was our guy today, and he was incredible. I'm big into customer service, and Eric really went above and beyond. He showed up on time, wearing a mask and shoe covers, for starters. He was super friendly and even loved on our doggies. Eric was super knowledgeable and professional and I would request him by name in the future. Hold on to this guy, Boyd Plumbing, and give him a raise!

Danny E.

01/04/2020 12:00:00 SA

I have used Boyd Plumbing for many years now and have always had great service. Zeb, the technician for my current visit did a great and thorough job as always. Zeb has been my primary technician over the years; although, I've also had other technicians that have provided great service. I highly recommend Boyd Plumbing.

jennifer a.

1/17/2018

Zeb was the BEST!
He took the time to answer all of our questions about a recirculating hot water heater or installing a whole separate unit.
He had just come out to give a quote but my husband and I liked him so much we called the office to find out if he could install it the same day.
Zeb was very patient with my son and his questions as well. He even allowed him to watch the whole process.
Thank you Boyd!

Julie K.

1/24/2015

Thank you Bryan from Boyds Plumbing for coming out on a holiday and doing a great job. He unclogged the kitchen sink, replaced the garbage disposal, replaced the plumbing under the sink, ran a camera out to the street to assess the situation. The next day cut through the driveway to access the old 50+ year old sewer line and replaced. Also replaced the plumbing from the house out to the line so now everything should be good to go! Nice, professional, clean, thorough, would definitely recommend.

Patti K.

4/22/2020

A clogged sink turned into a leaking mess when I had another plumber come out. What a fiasco. Then I called Boyd. Talk about night and day. Eric and Colton came out, right on time, and these were two of the nicest, friendliest, polite and KNOWLEDGEABLE guys I've ever dealt with. They fixed everything the other plumber had done! Highly recommend these guys!

Lezlie S.

10/30/2020

We have used Boyd Plumbing for a few issues we have had here. Sean came the first time to unclog a bathtub and did a great job and was so pleasant and friendly. Jeremy came today to replace a gasket in the toilet and switch out a hose in the kitchen sink. He was so nice I decided to wash his truck!

Todd R.

09/12/2013 12:00:00 SA

So reading the reviews on here, I had to check several times to make sure that I looked up the right place. I think I have to reevaluate my use of Yelp. My wife and I recently bought a new home here in Orangevale. Everything has been seeming to go smooth new floors being installed now purchasing new furniture, And then we run into Murphy's Law!

While peeling the baseboard we found some damage to the sheet rock. After further inspection and contacting a friend who does drywall we were able to determine that there is a small leak in the wall. Instantly my wife was overwhelmed with stress, anxiety, and fear. We were referred to Boyd plumbing, And have nothing but the best things to say about our entire experience. Showing up to meet David and have him take a look at the leaky pipe and in properly replaced drain, I was skeptical bitter and overall just really tired.

David was very professional greeted me with a firm handshake and looked me right in the eyes during all conversation. He was very informative, which I absolutely appreciated. Every part of our conversation Was truthful sincere and honest. He very much was concerned about both my wife and I and our stress level and wanted to assure us that he could definitely take care of us. Which he did no problem. He showed up five minutes early, Took care of business, And worked at a very rapid pace. I find it very amusing that certain people review this plumber and talk about how they're overly informative. If you need something to complain about, search else ware. David did a phenomenal job and got us back to having fun with The experience of decorating our new home!

Brooke J.

1/20/2015

The owner contacted me , I appreciate him reaching out and our conversation. The concern he had in regards to the fail in service I received, from what I could tell he genuinely is a great business man who cares about his customers and was apologetic about my experience with his company. Mr Boyd gave me his word he would look into it and hopefully avoid this happening to anyone else... Thanks for the Call Mr. Boyd and I will give you another shot personally if I have an issue that needs your services.

Teri S.

08/01/2016 12:00:00 SA

We had Zeb come out from Boyd Plumbing to fix our shower and he was great!!! We not only received professional service, he was on time and worked quickly so we could get on about our day. We've never has such a level of professionalism with a repair person and just wanted to say thanks to Boyd for your training and hiring well!!

Great job, we are highly satisfied with our repair!!

T M.

01/12/2016 12:00:00 SA

Bryan at Boyd came out yesterday and did a great job fixing our garbage disposal. He was professional, nice and quick. Thank you Bryan!

Karen B.

10/15/2020

My toilet seemed to be leaking from around the base, especially in front. September 10, 2020 I had a diagnostic appointment with Boyd Plumbing after paying $39. for this visit. The technician (why don't they call them plumbers?) arrived and I took him into the bathroom and stated that I thought it was leaking in front from around the base. I was thinking maybe the seal was worn out. The technician leaned over and touched the floor behind the toilet and immediately diagnosed it as (quote from written estimate) Emergency stop replacement at bathroom with shower: Customer has a leaky emergency stop. Boyd Plumbing will drain water system, and replace emergency stop and supply. Time needed 1 hr, Price: $375 -$50 discount for an amount of $325. He then proceeded to try to upsell me toward the purchase of a new toilet. Customer has moisture at the front of the toilet. The emergency stop is leaking in on and off position. However toilet might have a hairline crack. Boyd Plumbing will remove old toilet........etc. That cost would be $575 after a discount of $100 for bundling of services. So by the time the job would have been completed it would have taken 2 hrs and cost me nearly $1,000. The technician never examined the inside of the toilet tank. The technician never got down and really checked out the toilet or touched the bottom of the tank. It was as if he had a regular answer no matter what the problem and his job was to try to sell me as many services and products as possible.
As it turns out the ONLY problem with my toilet was that the toilet flush valve needed replacing, the gasket at the bottom was worn out. It wasn't leaking from the emergency stop nor does my toilet have a hairline crack, it was leaking from the bottom of the tank below the valve. The Toilet Flush Valve repair kit cost me $20.23 at the hardware store and was a 15 minute job. And I wasted $39.00 paying BOYD PLUMBING for a lack of real diagnostics and who only wanted to sell me services and products I did not need.
I don't know how other plumbing companies work but I sure can't recommend Boyd.

Andrea D.

12/15/2016

We needed our gas fireplace converted to wood burning, with the potential option of leaving a gas starter in place. When we called to make the appointment, Boyd accommodated our requested day and time frame. On the day of service, the technician Greg came within the scheduled window and even called when he was 20 minutes out, very helpful!
He proposed 2 options: 1) completely cap off the gas and convert to only a wood burning fireplace, or 2) add a gas starter. Because option 1 was less expensive we opted to completely cap off the gas. Greg needed a part to complete the job, but was able to acquire the part and return within 20 minutes to finish the job. From start to finish it took Greg less than 1 hour.
Greg was very friendly and courteous. He was even able to reuse our existing fireplace grate and also hauled away our old ceramic log set so we wouldn't have to deal with disposal. Would use Boyd again!

Mark A.

10/27/2017

Boyd Plumbing is very professional and they gave me very good service all around (from the people I talked to on the phone to the technician that came by). Not to mention they were pretty fast at booking an appointment and that's what made me want to work with them. Also, Jake S. came to my house and he seemed really into helping me as a person and gave me great advice/options. He didn't try to sell me his service or pitch to me; instead he told it how it was and showed me exactly what he was going to do so that there were no surprises. After the quote he gave, I ended up calling Boyd Plumbing back after contemplating whether or not I should DIY it all. But it came down to either me sweating my butt off and possibly screwing something up in the plumbing, or I could have peace of mind and have Jake come by and do it correctly and more efficiently. He came by and did it all and now I'm a super happy customer! I highly recommend Boyd Plumbing!

Sunshine W.

2/16/2016

Originally, I contacted Roto Rooter, but when I realized they didn't have a standard service fee, I googled around and found Boyd's Plumbing. I set up an appointment. They were timely and sent an email with the picture of the Boyd Representative who would be arriving (very secure feeling for women). I explained my problem and he recommended. Although it was more expensive than I planned, I had to go with them. He went ahead and snaked my drain as requested, but also provided some recommendations for my concerns and replaced a pipe fitting at no extra cost. I would totally recommend Boyd's Plumbing (and Jon if he is scheduled). Thank you.

Indo S.

8/21/2020

I called Boyd for a same day plumbing issue. Alex did a very nice job. Very clean professional and knowledgeable. Overall very happy with the service provided on short notice. Not the cheapest , but the work is definitely done very well.

Annette S.

4/20/2020

I called for a leaking toilet repair and a couple of other small fixes in a different bathroom. I was able to get an appointment the next day (Friday afternoon) and was happy about that. The small fixes, a flapper seal replacement & loose lav faucet, were completed and although I was told I was given a discount the $300 charge seemed high. The toilet leak was assessed but not fixed as it appeared to have stopped and I was told to call back if it reoccurred in which case the toilet would need to be pulled. Within 15 minutes of the technician leaving, the toilet started leaking again. I immediately called the company and left a message. Never got a call back. I called another plumber who came the next day and replaced the wax ring for a reasonable price.

Updating my review as later in the week I received a call from the service manager. He apologized for the company missing my second call and offered to make things right by reimbursing me for the other plumbers cost. A great customer service effort that made me a happy customer.

Derek F.

1/31/2020

My sewer line was backed up so I called Boyd. I like to use local companies whenever possible. Sean came out in about an hour and took a look at the problem. He fixed the issue and explained the problem to me. He also explained how to prevent this issue in the future. He was as good as can be. The pricing is very reasonable. I highly recommend Boyd Plumbing.

Angie M.

6/30/2016

Quick, professional, reasonably priced and did I mention quick?
Our utility sink had a clog that went deep into our pipes so our tiny little 4 foot snake was no match for it. Laundry was piling up and we were going a little bonkers. Called Boyd's in the morning and they were at my house in the afternoon. Mario, our technician, was great! We can now do our laundry again! Thank you!!!!

Susan W.

06/02/2017 12:00:00 SA

Jake was very knowledgeable and provided a few different options. Office staff was great on communication and very courteous.

Debra R.

4/19/2016

I was very impressed with my experience with Boyd Plumbing. I filled out a request for information on the Internet for a tankless water heater and had a personal call within 30 minutes. I was sick so I requested a call back for the next week. We got the call the next week asking if we still wanted a bid and I made an appointment for the following week. I received a reminder call the day before and then about a 1/2 hour before he came I got an email from the company with a picture of the technician and a bio on him. I was very impressed! First time that's ever happened. Bryan was polite, knowledgeable and patiently walked around the exterior of the house and really listened to me about my concerns and suggestions. Awesome impression of both Bryan and Boyd's plumbing.

Kurt Y.

12/31/2012

We have used Boyd plumbing exclusively since they did a tankless heater for us 2 years ago. They are great! Prompt, professional, competent and courteous. I would have given five stars, but for me the price for service seems steep. I imagine you could find cheaper plumbers, but for something important like this we stick with folks who know what they are doing.

Samantha G.

4/27/2019

Jeremy M was awesome. He came to our house for one leaky hose underneath the sink, and after he was so kind to ask for what else we may need help with- I quickly remembered how much I hated my master toilet, oh, and the configuration of our sink downstairs. We also found out how small the disposal was installed by the builder. It's pretty sad we had such poor plumbing after spending so much on a house. Jeremy was kind and patient, and we filled his entire day with work that he easily did for us right on the spot and took care of all of the work. He even installed the toilet and sink disposal we bought from Costco. Thanks Boyd!

Kim M.

12/01/2017 12:00:00 SA

Jake with Boyd plumbing was helpful, friendly , and really took his time explaining everything we needed done. We will definitely call Jake in the future with our plumbing needs.

Kelsey B.

8/14/2019

We had Boyd out to service our tankless hot water heater after seeing rusted fittings. Our house is new so the developer will be changing the fittings. Our tech Zeb was so friendly and knowledgeable, answered all the questions I threw at him. He did a great job serving our tankless water heater and guided me on how to have the developer correct the fittings in addition to values that needed to be adjusted as well. I really appreciated his attention to detail.

Andrew G.

6/18/2019

We are very pleased with our choice to hire Boyd Plumbing. Jeremy was not afraid to take on our plumbing nightmare and to get his hands dirty in order to get to the actual root of our bathroom sink issues. After methodically ruling out several possible causes he was able to diagnose the real issue, a task that involved crawling under the house and replacing old corroded pipe with the most up to code and professional fittings on the market today. He was a joy to work with and left my family and myself smiling from ear to ear. Great work Jeremy. Will definately call you for future business!

Nancy S.

03/06/2019 12:00:00 SA

We asked Boyd Plumbing for a solution to a drainage problem, and we found them to be very professional. They fit us in almost immediately, their pricing is reasonable and I was able to get the estimate the same day. I'm impressed!

Gia T.

8/23/2015

I must say the job was done in a very short time but I had to bargain down the price after him saying 400 and I still cannot believe I paid 350 for replacing the p trap in my bathroom sink and installing a popup drain!!!! Wow, I did research and in no way was it supposed to cost that much! DO YOUR RESEARCH BEFORE CALLING BOYD PLUMBING. I was told what a good deal from the man that came out time and time again. I was not impressed, heck I just wanted the job done and could have without all the talk about my great deal??!!!
I was quoted 250 to replace my sink faucet if I bought it myself....hmm way too much.
They are good if you want to spend the money...yikes!!!!

Murry S.

7/14/2012

I responded to a Craigslist ad that emphasized fast service and the lowest price. The ad actually stated:

Sacramento Plumber - Immediate Service -- Craigslist Discount - FREE ESTIMATES - (916) 426-2784- LOWEST RATES

Edward arrived about 6 hours after my call. He was very pleasant. He looked at my simple faucet installation -- I'm old and didn't think I could reach under and around the sink to achieve proper mounting. Then he quoted $140 for about 30 minutes of work.

Of course, this turned out to be only a free estimate. I sent him away and tackled the job myself. Took me 40 minutes. Would have taken him 20 minutes. Figuring out how to reach under and around the sink was the delay for me (I stacked some seat cushions to raise my shoulder and arm).

Let me be clear. I'm not saying that Boyd Plumbing is a lousy plumbing company. Quite to the contrary, I suspect, given Edward's visible professionalism. What I am saying is that the advertising is bait. The service was NOT immediate or even prompt. No discount was offered in conversation or when I asked. And the rate is certainly extremely high for a half hour job. Well, they need to pay for the pretty truck and the guarantee.

BTW, I had already found a licensed handyman who quoted a firm $50 to install the faucet. But he was out of town and I needed it done today.

Ray V.

10/14/2021

Boyd is the best plumbing company out there no doubt. Always a great time when they are here

Mary F.

6/15/2016

After having posted the below review I received a telephone call later in the day from the owner (Mike) of Boyd Plumbing. He was concerned about the review and was very apologetic. He stated he had reviewed the service order and has spoken with the two techs who came to our home. He felt that there was some miscommunication and confusion between the techs and the information relayed by them over the telephone to another tech off site.

He also felt the quote to repair was excessive and never wants his customers to feel they are being taken advantage of. As a good will gesture he said he was refunding my money ($192.00). He again gave a sincere apology and asked if we could give them another chance in the future. I think Mike has stepped up and did the right thing.

Marilyn H.

09/08/2018 12:00:00 SA

what a great company.Jeremy M came to fix a leaking shower faucet.was going to be done tuesday . got a call back an hour later and job was done on saturday the day I called,AWESOME. Jeremy is very nice and did a great job cleaned up the work site. very friendly and professional. I will definitly call BOYD Plumbing again.

Terry T.

3/15/2017

Eric the technician, friendly, knowledgeable and straight forward. Discussed options and different prices. The only reason they get four stars instead of five is the price overall. It was a lot of work and at plumbers prices it was a lot of money for the work to be done, but the same criticism could be made for any of the trades, HVAC electricians etc.

The addition to this is, find the right company for the work you need done. I had a back yard drainage issue. A plumber is the wrong company for this, a landscape company is. I received quotes from $15000.00 to 44500.00 from plumbers and a landscape company did it for $1300.00

Stephanie L.

05/04/2017 12:00:00 SA

The ladies in the office were great in helping me get a time that worked for me the same day I called in!!
Jake was awesome! Took his time inspecting and trying to figure out what was causing the leak in our up stairs bathroom. He was very professional and we appreciate the time he took with us!!

Wes L.

10/21/2018

I had an issue with my sump pump float switch. I called Boyd. The plumber came out to give us a free estimate. I'm giving this a 4* review because the plumber himself, Jon, I feel was a great guy. He was on time, and kind and respectful all around.

What I didn't like, was that the fixed price structure didn't feel fair to me. To get a further estimate, he had to place some code in the system that showed a $760 dollar fee for him to further assess what was going on. He knew that was a lot, so he included a $200 dollar discount. So it was going to cost $560 before I had an idea of the actual cost. I was uncomfortable, so again he looked at price codes, and he found another one that was $288 for an inspection. I was ok with that, as long as this went toward the price.

I asked what the price would be if the likely scenario of the float needing to be replaced and if the $288 would cover that. He checked, and that would be $480 for that service. I asked him how much the part would cost. He said $100 for the part + $180 fo the installation + $200 for (I forget). I checked on homedepot's website and the price was $25 for the part.

I just didn't feel good about moving forward and I said I'd have to reconsider using them. Jon was great, and he supported me in my choice.

I proceeded to buy the part and install it myself.

Summary - Boyd seems to be a high quality service, but their price model for fixed services can really seem to backfire and get expensive if you have a simple task.

Jill C.

5/15/2013

I called Boyd Plumbing for some minor things around my house. I needed two bathroom faucets changed out and a new sink installed and a hose bib replaced. With me supplying all of the parts (faucets, sink and hose bib) the estimate came to $1,113.00! The estimate for the hose bib was $137.38. This is a screw on hose bib - no soldering needed. I went to Ace hardware and bought the parts and some plumbers tape ($14.40) and fixed it myself in less than 3 minutes. How do they justify that price? I think they saw a single senior woman and decided that I was an easy mark. I think is is despicable! I will still need a plumber for the other items, buit it will absolutely NOT be boyd's plumbing!

Claire C.

03/04/2018 12:00:00 SA

Eric with Boyd Plumbing went above and beyond fixing our kitchen sink clog issue. His customer service was some of the best I've seen in any service business. From examining the problem, explaining the different options to fix, be upfront and honest about the cost, asking if I felt comfortable with just he and I in the house when my husband had to leave to being all around friendly and knowledgeable. I will definitely use Boyd again for any plumbing issues we may have!

Jenny M.

11/18/2014

I had a great experience with Boyd Plumbing. They were able to problem solve the issues and were very honest with their fix. They unclogged my toilets, sinks, and showers due to a main clog in my sewer system. Jon was very professional and respectable. I would highly recommend their service to other acquaintances :)

W W.

07/10/2017 12:00:00 SA

We cannot thank Eric enough for coming out and providing us with the best experience we have ever had with a plumbing company! Eric is very knowledgeable and you can tell he cares about his customers as well as the work he provides. He gave us valuable information and recommendations as well as options for filtration systems we didn't even knew existed. We cannot say how nice it was to have Eric come to our home and provide us with excellent service. He is a true asset to this company and we look forward to using Boyd for any future needs we may need!

J. S.

8/27/2019

My water heater quit. I called another company, but couldn't get an appt. for 2 days. Called Boyd, and Jeremy B. was at my door within 2 hours.
What a friendly, knowledgeable service man.
After trying a less expensive fix first , Jeremy B.determined a new water heater was necessary.
By early evening the job was finished, all code requirements met and explained, and the work area cleaned up.
Who can say getting a new water heater is fun? Jeremy B. was SO pleasant and efficient, with a great sense of humor, I really enjoyed the time he was here working...and he worked really hard!
I'm 100% confident in the work done, I've got a top notch appliance and when future needs arise, I'll be calling Boyd Plumbing first.

Steve M.

2/23/2019

Have had Boyd Plumbing for four service calls and they are the best of the best. They put all of their peers to shame! The latest service call was for a leaking cold water intake pipe at the top of the hot water heater. It was only 10 years old. The office did their best to convey the seriousness of the problem and was able to dispatch Alex to the house. The office staff is always friendly and will do what it takes to make the customer happy. The repair took all of 15 minutes to remove the old part and replace with a new cold water intake pipe. As always we appreciate great customer service and very competent technicians.

Dianne K.

8/30/2018

In the process of buying a house. I have had BOYD come out twice in two days fir different plumbing questions Both plumbers were great. They took the tome to answer this d lady's questions with appearing bored with my repetitive questions. The quotes that I seemed more than fair. I really do appreciate all the time spent with me

Daniel M.

09/12/2019 12:00:00 SA

We had Boyd Plumbing come to our home to give me a bid for some possible work to be done. The representative(Fernando) showed up and he was prompt, courteous, very knowledgeable. He answered all my questions and gave me suggestions for various work to be done. I would give these guys a call for any plumbing job to be done around your home.

Connie G.

5/29/2017

I had a sump pump replacement in the yard which had lots of tree roots and buildup. Jeremy worked tirelessly on it for many hours to get it cleared. Not an easy or fun job. I'm glad to have
that working! Thanks so much.

Steve R.

08/09/2019 12:00:00 SA

I've used Boyd five times in the past, happy with their work for them most part. Fixed the problem, free estimate. What I was real impressed with was how appreciative they were for my business. Took the time, explained everything, happy to get the job. Use to even get a note from the owner, Michael, thanking me. Last couple of times, they were in a hurry, take it or leave it attitude. Even their dispatch is irritable.I think they are getting too big, feel like dealing with a big corporation now. Maybe, next time I'll look to find a little guy, with my best interests in mind.

Lori A.

1/30/2018

Boyd Plumbing does a great job. They have done 2 jobs for me; re-piped the house and replaced the water heater. I'd recommend them for your plumbing services. Jeremy was our technician for both jobs and he is fantastic. He is very professional, checked on his assistants, made sure things were completed as planned, and cleaned up when finished. The office staff are great too. They are friendly and provide information timely.

Ray M.

5/18/2015

I have not responded to you because you have caused me an ulcer not because i am satisfied I wish i could give this crook a negative 10, This man and his company are nothing more than thieves, They do not pull permits with the city for jobs they do when they know damn well it's their job to do so. Please bypass this crook save yourself the headache and the ulcer they will give you. We paid over 1800,00 for a 4 inch fitting that cost maybe 20 dollars and a hole in our front yard that was never repaired that cost us another 350.00 to repair with landscapers. Than this crook has the nerve to write me a letter asking if i pull the negative comment from yelp that he will pay me 250.00 that the two crooks he had working for him no longer work there. Karma will get you one day mr Boyd you and all your little crooks you have working for you.

Jacques L.

2/27/2018

Very good company to work with. From scheduling to the getting an estimate to doing the actual work. Stephen came out and gave an estimate for capping and replacing a water line. Very professional and friendly. He came out a few days later to do the job. Again everything done professionally and to my satisfaction. While they may be more expensive than others, I think that it was worth it for the quality of work.

Vicki V.

07/07/2019 12:00:00 SA

They were very punctual and easy to work with. They installed a new facet pipe for us and how to T-off of a different facet in another room. Instead of making us feel bad for having a weird old house they got right to making it happen and now we have a working sink in our bathroom.

Jonathan G.

7/27/2016

So, I want to be fair about this. I contacted Boyd in an emergency situation, having used them twice before at two different rentals. They were not wildly expensive the first time, did a good job diagnosing the problem, but really didn't do much except look in the sewer pipe with the camera. I get there's a minimum charge, which I paid gladly.

For the second job (a shower that had the hot and cold reversed by the previous owner), it took several people coming out to get the job done correctly, the people being the original worker, the owner, and the last technician, who it seemed fixed the issue. I very much appreciated Michael coming out and taking responsibility, and I intended to use Boyd going forward.

Two things happened since that caused me to give the one star rating. When they arrived for the emergency situation, a whole house sewer backup after calling the Sac County Sewer District who determined it wasn't their issue, I was quoted a price. Since I trusted Boyd and since it was not a situation that could wait, I authorized the work, which basically was making a hole in the ground to find and then access the sewer line, and putting a camera in the hole in the pipe. They had to remove a toilet to access the line, and all told, they were there several hours. After a bit of examination with the camera, it was pretty clear that it was a Sewer District issue. They came out and cleared the blockage.

Boyd's bid did not include the cleanout, which was basically essential at that point. When I spoke with the Sewer District and mentioned the cost, they were frankly shocked that the original price didn't include a cleanout. The bid from Boyd to do that ranged from nearly $1000 to nearly $3000, and the Sewer District recommended I get another bid, since this was no longer a huge emergency. Needless to say, I got another bid.

The bid I received to install the cleanout soup to nuts was $500. The company technician who did the work nearly laughed out loud when I told him the cost of the original work that didn't include the cleanout. That company would have charged me less than that for the complete job, including digging, opening up the pipe, using the camera (which they did as part of the $500), and installing a cleanout.

I had several conversations with Michael about this, but he wouldn't even entertain the notion of a partial refund to retain my business. Ok. Well, so much for customer retention, but we ended the conversation cordially.

Then, I had a problem with the shower from the second job mentioned previously. My tenant reported a really bad leak, with water flowing down the wall underneath the shower. I called the company that finished the sewer work for the second job, since there was no way I was going to call Boyd. They found that Boyd didn't actually solder several sections of pipe completely, and in at least one case hadn't even seated the pipe completely. In addition, Boyd didn't secure the pipe to the wall, so that anyone using the shower mechanism would continually move the whole mechanism inside the wall, which means that even if it had been soldered completely, the joint would fail eventually!

So far, this has cost me an additional $850, and that doesn't include repair to the wall and ceiling downstairs. Boyd has a warranty, and I suppose I could have contacted them, but given what was found, it was too late, since it took a while to determine the problem, and I obviously no longer trusted that Boyd would fix the problem properly.

The bottom line is that Boyd is wildly over-priced and the workmanship was poor. On the upside, Michael was pleasant throughout.

Chris G.

12/23/2018

We've had a leaking gutter and thought it was the drain. Eric Rose looked at the problem, realized it wasn't the drain. But he helped us anyway with figuring out the simple fix. Also checked an issue with the sewer. And no charge because he didn't do any specific work! he was friendly, professional and very competent! Really appreciated the service.

Jon S.

08/12/2021 12:00:00 SA

I have a drain that needs hydro jetting every couple of years due to vegetation growing into the line. I called to get an estimate and was told they could not give me a range for the cost without having a tech inspect the access (at a cost of $39 to look at the drain). The tech was very nice and respectful. Without really looking closely at the access I was quoted $750.00 (I paid $300 last year and ended up paying another company $400 this time). I don't fault Boyd Plumbing for charging what they think is a fair market price. Charging a customer $39 to spend 1-2 minutes at the property and quoting a price is bad business.

Lori G.

3/15/2017

Well, I decided to try this company again. Had Jon come in to figure out where the leak under the kitchen sink was coming from. It was the garbage disposal. He showed me the crack, offered two options for replacements. He replaced the unit, did a great job, and did not leave a mess anywhere!

I would highly recommend Jon. He did a great job!

Stefani R.

4/19/2016

Zeb came out to give us an estimate to run a 30' gas line to our pool pump from main gas line for a new heater. Would require demo of concrete (30'x12') and 24 in depth and all the fittings etc for actual line. While he came in over 1k cheaper than another company, it was a lot more than we were expecting and decided to go another route. But he was very friendly and outgoing and knew what he was talking about. I would definitely call him if we need work done in the future. Only giving 4 stars since no work was actually done.

Mark E.

7/16/2019

I had a serious leak between the meter and my home. Boyd Plumbing responded faster than three other local plumbers that I had also called. Bryan C. did a thorough evaluation of the leak, and offered several suggestions on how to replace the line, which goes under the cement driveway. He was very knowledgeable on a range of plumbing repair topics and gave me several options for the repair. The real bonus came when Bryan tested the connection between the meter and the house. It appears that the leak may be on the other side of the meter, so we called the water company to come out and investigate. If the leak is on their side, Bryan just saved me a huge repair expense. I really appreciate how Boyd Plumbing responded to my call for help.

Linda W.

06/01/2017 12:00:00 SA

I read the Yelp reviews and thought I would get good plumbing work done for a reasonable price with Boyd Plumbing. I had three items to fix, supplied all the parts and was charged $350 per hour for labor! At least 1/2 hour was spent doing paper work in the truck. More time was wasted as the plumber explained what he was doing to a trainee.

Michael W.

11/09/2018 12:00:00 SA

Had a problem with slow drain and Jeremy from Boyd Plumbing came out and fixed are issue. Honest, did a great job at a reasonable price and were set to go. Thanks Boyd Plumbing I would recommend you to anyone with Plumbing issues.

Sierra S.

01/04/2018 12:00:00 SA

This is my second review of Boyd Plumbing and Jeremy. We requested Jeremy since our first experience with him was so great. Jeremy came out and again offered excellent service, superb work, and a fair price. He and Sonny showed up on time and with great attitudes. We had a small issue several days after his work was completed, and he came right over, on a Sunday no less, and fixed it for us. Sonny and Jeremy are assets to the company and I hope that Boyd acknowledges that.

C G.

02/10/2021 12:00:00 SA

Very disappointed with Jeremy and the office staff at Boyd Plumbing!

Forget about customer support from the aloof office staff. If you have a concern they blow you off and blame the technician. They say if you have an issue contact the tech that came out to perform the work! So be aware that the front office staff in my opinion are simple minded dispatchers and could care less about customer service, quality work performed, or warranty support after the sale!
Here are the details of my very disappointing service on my leaky water heater, the second one on four years which both were AO Smith water heaters! Jeremy at Boyd replaced both. The second water heater was still under warranty and here's where the problem started, after the installation Jeremy completely let me down with his guidance on how to claim a warrenty with AO Smith. His recommendation on how to deal with the warranty claim was totally wrong! His bad advice actually voided my warrenty! Jeremy cost me over $650 with his bad advice!

Hey Jeremy and the staff at Boyd plumbing ... bye-bye... I will never call you again, in my humble opinion think you guys suck!

Chris M.

4/19/2019

Have been using the services of Boyd Plumbing for many years and they ever fail to exceed my expectations of what a professional plumbing firm should be. You get an email about the plumber they're sending to you, receive an estimate up front and then an additional estimate if extra things need to be charged. They also wear 'booties' so they don't mess up your floors and clean up after every job. What a terrific team of guys! Eric, Alex, etc. are all the very best! I would never call another plumber!!!
C. McGlasson, Fair Oaks

Jerry T.

1/31/2019

I was having problems with an older tankless water heater. Sent on line request to Boyd who responded almost immediately and came out for a free estimate of options the next day. When I decided to replace the old one they came the next day to install the new one. Zeb was exceptionally knowledgeable, friendly, explained every step of the way, even went out of his way to take care of some minor unrelated things like putting a pan under the unit incase it ever leaked. The price quoted was reasonable and what was charged. The work took most of the day and was very competently done. Highest recommendation for any such work.

Kaoru C.

01/07/2019 12:00:00 SA

We really lucked out for finding Boyd Plumbing to repair our leaked water pipe. Zeb is very courteous and knowledgeable. He is professional and completes the job in timely manner. I hope we don't have to call them back again but if we have any plumbing issues in the future, Boyd Plumbing is the business to call.

Rashel A.

01/11/2012 12:00:00 SA

I was recently in need of a plumber for a last minute emergency and I had an excellent experience with Boyd Plumbing. They showed up to my house on time, the plumber was very kind and the people who scheduled the appointment were friendly. I am giving them 5 stars because they deserve it!

Ed B.

1/31/2020

They did a very good job fixing two pipes that leaked outside. Their price was reasonable, and they were timely regarding getting it repaired.

David N.

8/29/2015

We woke up to very low hot water pressure today with company coming to visit from out of town. We needed a quick fix and Rick from Boyd Plumbing came to our rescue. Rick was very professional and personal. He explained things thoroughly and fixed our problem timely. We really appreciate the great service and will definitely be calling Boyd Plumbing next time we have a plumbing problem. Thanks Rick and Boyd Plumbing!

Andre C.

08/01/2015 12:00:00 SA

Best Plumbing Services EVER!!!!

This is he second time I have used Boyd in the past 6 yrs. I have an older home in So. Sacramento and it has had some issues in the past but Boyd has failed to disappoint once again! They sent out Eric who was AMAZING. He gave me options for my repair and didn't try to high ball me like most plumbers do. He was honest and worked out a solution that fit into my finance needs. Not only did he do an Awesome job but he inspected my water heater for FREE and gave us a Great estimate on a garbage disposal install. Highest Recommendations for this company!!!!

Andre Cooks

Lynda D.

09/05/2017 12:00:00 SA

Had one of my hot water tanks stop working. The tank was only 6 years old and still under warranty. Called Boyd and they were very quick to come out as they had a cancellation, so they came out that day (which is why they received two stars). When they got there, they wanted to charge $175 just to light the tank, so my husband said he would do that (which took maybe 30 seconds). He then kinda knew what was wrong, but said he had to do a diagnosis on it for $250 which ended up meaning he called the manufacturer to ask them what was wrong and to mail out the new parts (which luckily were covered under warranty). To top it off, he wanted to charge me $625 more just to install the new parts (which was just labor). We said no thank you and called someone else who did it for 1/3rd of the price. They were way too expensive, and I will not call them again.

Nigel D.

12/06/2018 12:00:00 SA

Fantastic experience. Quick on the phone, quick to schedule, quick to come out, and wonderful to talk with. Sean at Boyd was amazing. Had an issue with the garage flooding, he came out, took a look, walked me through all the options that could be done and the ways they could help. Eventually settled on a path which wound up not using Boyd but which was the right call after talking with people since. I will definitely be using Boyd for any future work I need.

Candy B.

5/16/2018

This is a much overdue review. . .my apologies to Boyd Plumbing. We purchased an Aquafina Water Conditioner and needed a consult on getting it installed. Boyd Plumbing sent Zeb out to handle the consult and repair our kitchen faucet. We had to postpone the Aquafina installation but the faucet was replaced the same day. Zeb did a great job. He is very knowledgeable, honest and friendly. We will be using Boyd Plumbing and Zeb for the installation in the near future and if we have any other plumbing issues. I highly recommend Boyd Plumbing.

David R.

03/01/2021 12:00:00 SA

Eric was very professional and friendly. He located the outlet in my lawn irrigation line and explained what he was doing every step of the way. Great job Eric. I will definitely call on Boyd Plumbing for any future plumbing concerns that I may have.

Haley T.

5/21/2016

The service was amazing! He came in and was very respectful! He kept everything clean in our kitchen and fixed our sink in a great amount of time! Definitely recommend them for any of your plumbing needs!

Brooklyn R.

8/22/2018

Alex Dingle with Boyd Plumbing came out to our house on 8/20/18 to fix our water heater. We called that morning and got same day service that afternoon. Alex was professional, friendly, and knowledgeable. He diagnosed our problem quickly and got right to work to get the water heater up and running. Boyd has been our go to company for all our plumbing needs at our house and my daughters house. They are always available within a day, their staff who come out are all very knowledgeable of all plumbing matters and their priced fair and reasonable. Very customer service driven for sure. Truly appreciate them when in a plumbing crisis.

Haru R.

09/12/2017 12:00:00 SA

Our tank water heater finally bit the dust. So we called Boyd Plumbing and one other major vendor in the area. Eric Rose, with Boyd, came out for the estimate. Boyd's estimate was significantly lower than the competitor's, and more importantly, we felt Eric was much more knowledgeable and up-to-date on the technology than the other Rep. After all our answers and concerns were addressed, we decided to make the big switch to tankless with Boyd.

The installation performed by Eric, Jon, and Luis went without a hitch. In spite of the major change from tank to tankless, and dealing with an older home (1956) in a tight workspace, the work was completed by the end of the day with no real disruption to our day. Cleanup was great. Both Eric and Jon answered all our final questions and informed us about any future maintenance needed. This morning we had plenty of hot water throughout the house. We are very pleased with the service: friendly, honest, competent.

Laureen H.

11/27/2019

Really! I have plumbing problems two days before Thanksgiving and you don't show up?They call the day before Thanksgiving at 1:30 to tell me they can't come out until Friday. Also, they did some work for us on a leak under our bathtub and charged $500 just to open up and take a look. They did the minimum they had to and left. The Thanksgiving thing is the reason I will never use them again. They are not good.

Victoria H.

07/07/2019 12:00:00 SA

Alex showed up on time and was extremely professional. He communicated the problem and solution in a great way, and got straight to work after agreed upon work scope. His work was thorough and efficient. And he took great care to clean up the area after the work was completed. This is by far the best experience with a plumbing service we've had. I highly recommend Boyd services!

Mary G.

10/01/2018 12:00:00 SA

Jon has always been professional and up front about the costs and time frame. We have contracted with them to redo our sink/pipes underneath and faucet and garbage disposal. Jon is always great and always does a good job.

Drew J.

03/09/2020 12:00:00 SA

I could not get an hourly rate, bid, or estimate over the phone because it's a call center that doesn't have that capability. I asked if a plumber could give me a call for a ballpark and they said no. Basically you must accept the appointment with no idea who is coming out or what it will cost. I've never encountered this before.

Michael M.

01/07/2020 12:00:00 SA

They've always done a great job at our property. Kind, friendly and always a reasonable amount of time to get to the property even around the holidays. No complaints. Reasonable price as well.

Glenn A.

7/22/2021

We reached out to Boyd because our 50 gallon electric water heater stopped producing the same quantity of hot water as before (my wife likes hot baths in her new tub!). The technician (Boyd's doesn't call their guys plumbers) that responded was courteous and professional...but seemed to be very inexperienced! For the prices Boyd's charges, their technicians should be seasoned pros! When touching the outside of the heater tank, we felt that the upper half was warm, and the lower half was room temperature. He seemed to be perplexed as to how that could be! His first recommendation, before any diagnostics, was to replace the tank at a cost of about $2,500! Yikes! I pressed him into doing some testing of the components to see if there was something simpler causing the problem,...he suggested that we drain the tank to see if there was any sediment build up since the tank is 9 years old, and has never drained. His fee was $250.00 to attach a hose to the bit coming out of the bottom of the tank, and turn a stop cock a quarter turn with a screwdriver! Ouch! It took me a minute to agree, because that seemed like a LOT of money for such a simple task, but I felt that maybe I was paying for his experience and he would be able to tell by the run off if I had a problem. Net result...clean water...no sediment. $250.00...cha-ching! The next thing he thought of, after I asked a LOT of questions, was that maybe the heating element was out. He pulled out a electric current tester and saw that power was being provided to the element. He seemed to have hit a roadblock. When I started reading the spec label pasted to the unit, I saw where it mentioned Upper and LOWER heating elements! He had NO IDEA there was a 2nd element in the lower half of the unit! He unscrewed the cover plates for both elements, and it looked like the lower element and saw that it wasn't conducting electricity properly. At that point the suggestion was to replace both heating elements. The cost of heating elements is about $20.00 each. He charged $657.00 to unscrew the old ones and provide new ones! Again, I felt that the labor charge would be justified by experience. Nope! When he completed the job, he knocked at my door and said that, unfortunately, the replacement/repair didn't work in that the upper half of the tank still felt hot, and the lower was at room temperature. At this point, I was feeling a bit taken. I had just approved almost $900 in repairs, and my original problem had NOT been solved. I asked him to retest the electrical current to make sure both elements were getting power. When doing so, he accidentally touched two hot leads and created a huge spark and crackling sound! It surprised him (and me), and his immediate response was that's where I draw the line. He stopped doing any other tests, replaced the covers and billed me $757.00 for the efforts (he discounted $150.00 from the original flush quote). After he left, I was pretty dismayed to have spent so much money and still had a defective Water Heater. I reached out to a friend for a referral to another plumber to get a 2nd opinion. And here's where it get's MORE interesting!

In the morning, my wife tried to take a shower, and she had NO hot water! The Heater wasn't working at all! The 2nd plumber showed up in the afternoon and ran a couple of simple electric current tests. We were getting power from the main fuse to the Disconnect Box...but NO juice from the Disconnect Box to the unit! When the Boyd's technician shorted the system the day before, he blew BOTH fuses in the Disconnect! I don't know if he even knew there was a Disconnect Box, because he had never mentioned it to me. Because he was so surprised and had stopped the job, he didn't bother to complete the electrical test of all components of the system! The 2nd plumber showed me how to replace the fuses in the Box and test the flow of electricity. I ran up to Lowe's and bought 2 new fuses for $3.00 and a tester pen for $15.00. I replaced the fuses and low and behold...power to BOTH heating elements! The rest of the story is that both the top and bottom of my tank feel hot to the touch, thus both elements are doing their jobs!

So...I am not complaining about spending money to having a PRO fix my issue, but when I pay a PRO, I expect the end result to be a problem solved! Before I am told I need a new water heater, I would have expected that the technician do a few basic steps to see if a simpler fix could be had! The 2nd plumber did say that Boyd's pays its Technicians by commission, so that may explain why the initial suggestion was to replace! As a footnote, the 2nd plumber DID NOT bill be for a service call since all he had to do was check the electrical current and the conductivity of the fuses. Guess who I am going to call when I have replace my 9 year old Water Heater!

Don't be afraid to use Boyd's, but expect to pay up and ask for experience!

Diane D.

03/01/2020 12:00:00 SA

Rarely do I feel like a real gullible customer, but I do have service remorse. Zeb worked us like a pro and we overpaid for our service. Our appointment date got moved up a day and therefore we didn't get an estimate from another company. Dumb. The positive is that Zeb is capable and the repair seems to be effective. The negative is we paid far too much.

Pam S.

3/22/2017

Great service, very courteous and thorough. We are a Property Management company and will use them again!

Pamela A.

2/27/2020

I wasnt getting hot water in one shower and today it was repaired by Zeb from Boyds Plumbing. He was very conscious of my home wearing shoe covers and also cleaned up after himself. He was knowledgable and friendly. I now can take a shower in our master bedroom and life is definatley sweeter. I was given a quote by my home warrently of roughly 4 times as much for the same repair. We will use them again!

Angela P.

4/23/2011

Boyd Plumbing is an honest, reliable company that I will use again in the future. I needed a new water heater and was interested in the tankless kind, so Boyd came and installed mine. All was going well until my galvanized pipes started falling apart (house was built in 1926). Boyd stayed at my house trying to fix the problem until midnight on a Friday night, when it was determined that I needed to repipe all of the water pipes in my house. Drama! I was sick, it was late, I had already spent money on the water heater and had not budgeted for a new re-pipe that day. There were tears.

Boyd was great at explaining what was going on and what my options were. They did a great job, and worked with me to make it feasible. Now, all is well, except my only complaint is to ask about the placement of the tankless because now I have to wait several minutes for hot water, and even though I am saving energy, I now feel like I am wasting water. So, talk with them about that issue in advance.

Overall, I will definitely use Boyd again for future plumbing needs because they were nice and reliable.

Amelia R.

3/13/2017

My water heater was leaking and after asking several friends for a good referral, nobody had one for me. So I went out to the Better Business Bureau and while several of the companies listed had an A+ rating, I noticed that Boyd plumbing had the most positive reviews of any other, so thought I'd give them a shot. I am very glad I did! Zeb came out and was very professional and figured out what the problem was quickly and was able to fix it within an hour or so for a reasonable price. They were very accommodating to my schedule and even tried to come out earlier than my original appointment time, however I just couldn't make it as I had other plans. I appreciated them trying to fit me in sooner.
I would definitely recommend Boyd's to others and plan on using them again if I have to.

Erica P.

09/02/2019 12:00:00 SA

Very happy with service and follow up. they completed the job in a timely manner and were good about explaingin our options

Justin L.

04/03/2021 12:00:00 SA

Needed a hose bib replaced due to failure. They came out pretty quick for non emergency call. They called ahead of time and sent email introducing the plumber and making sure we knew his name and face, nice security touch. Jeremy did the work great and was very professional and polite!

Frances C.

1/20/2020

I would recommend Boyd's Plumbing in a second. Especially, Eric and even Sue who answered the phone and got me a same day appointment. Both were the height of professionalism, and Eric's skill solved the problem.

Our garbage disposal went out. We had tried several a few techniques to get it going but none worked. Hit the reset button. Nothing. Cleared any obstructions, Nothing. It was still spinning but not draining.

Eric described the process and gave us our options. He knew exactly what the problem likely was and sure enough he was correct. We had disposed of pasta the night before and it had expanded and clogged the pipes. Eric also troubleshooted other plumbing issues in the house and offered solutions, including ones that wouldn't cost any money.

I need my water heater replaced --likely soon. I'll be calling Boyd's. Thank you Eric!

Erik L.

04/05/2019 12:00:00 SA

Possibly the best home improvement experience we've ever had. Our plumber, Jon, was professional, kind, prompt and thorough. The project had to get done in one day, and they stayed until 9:30 to finish up. I highly recommend Boyd Plumbing!

Gerald G.

6/15/2017

A+ Excellent Service. Woke up this morning finding out no hot water. Did some call and Boyd Plumbing is the only one who was able to send a tech out to access the problem. Jake was very professional. He told me the problem and options in fixing the problem. I opted to just getting a new and bigger water heater installed. I was happy that Jake was able to call his dispatch and with in 1-hr another Tech-Alex came with the new water heater and was able to help Jake finish the job in no time. Both Jake & Alex have GREAT CUSTOMER SERVICE.

Shawn S.

01/03/2018 12:00:00 SA

Although I didn't go with Boyd (we already had the work done by the time they were able to fit me in), I was extremely impressed with how the handled things. They sent me an email introducing the technician that would be coming out. They called me to let me know the technician was on his way. Again, very professional. I can't speak to their work but I would definitely call them again if needed. Also, to be fair, my work was done in 2 days. Boyd was able to send someone out shortly after. I assume they are busy because they do a good job.

Cari H.

9/25/2019

They started out great, but fizzled out. We had two houses being worked on. Good work on the first one. On the second house, he replaced a faucet and rebuilt two faucets (even though I said I would order a new faucet for one). So I paid for a rebuild I didn't know he was doing. The next time he came, when he was putting the new hardware on the tub he had just rebuilt, he said he only was able to get one of the handles off when he was rebuilding it. I paid for a full rebuild.

Even though the plumber directed us on what parts to buy, when they arrived he said they would not work exactly right. I told him I was okay with that because that bathtub gets little use. He did the job but failed to caulk around the new faucet, handles, etc which is standard. I called and he said he'd come out and take care of it but never did. All in all, they start out great, but fizzle out. And they're pricey.

Karyn H.

08/02/2018 12:00:00 SA

While no one likes a drain clog...I am super pleased I combed Yelp and selected Boyd. From my call last evening and a return call in 10 min to assess if emergency. To Vanessa calling this morning and quickly scheduling the visit and clearly explaining the estimate process etc. to Shawn arriving. Shawn was super professional, clean, articulate and friendly. Very obvious he cares about his work and customer. Quickly resolved situation. Thank you and when I'm in need again for plumbing I will call Boyd.

Dylan S.

11/06/2020 12:00:00 SA

The plumber was courteous and on time but the quote for a simple faucet replacement was ludicrous ($600-$800 for a job that takes less than 30 minutes). I bought my own faucet for $179 and did it myself in under an hour, despite being physically limited while recovering from surgery. Minus the cost of the faucet, $500 for a very simple, straightforward installation is completely unreasonable. I will not call on Boyd in the future.

Janey Y.

11/29/2011

Our water heater broke a week before Thanksgiving. The part that had to be replaced was luckily covered under warranty. A local plumber quoted $300 to $400 to install the part but was going out of town for a week for the holiday. Boyd Plumbing quoted $600-$700 so we had them come by the day before Thanksgiving because there was no other Rinnai certified installer in the area. When they came, their quote amazingly rose to $1100 (for labor only!). The guy could not give us an answer when we asked what the hourly rate was. We sent him away and he wanted a call out fee of $64 which we were not told about before, so did not pay. We survived Thanksgiving without hot water and the local plumber, R. Plumbing in El Dorado, came and installed for $432.50. It took 4 hours to install. Close to $300 per hour is outrageous to charge for plumbing! If you just won the lottery maybe you want to use these guys.

Mark G.

11/01/2016 12:00:00 SA

Eric, the service rep., was professional, courteous and prompt. I liked him so much that I would have willingly given him much more business than I could at the time. called competitor, first and they couldn't put me on their schedule for two days . . . never mind that my water heater was leaking all over sub flooring. Go with Boyd.

Julie L.

8/29/2018

Beware of all the 5 stars are fake reviews here. We had them come out for a quote and it was outrageous for thousands of dollars for an issue that could have been resolved without so much complication.

All the high reviews have very few other reviews. All the one star reviews are hidden.

Bill C.

5/18/2020

We were quoted a high estimate for the repair/replacement of a water heater burner assembly and, since the repair would be so costly, a quote was provided for a new water heater installation. A different licensed contractor replaced the burner assembly for about 15% of the amount quoted by Boyd. The experience with Boyd made us feel that they were pushing for the new water heater installation by giving a high quote for the repair.

Ingrid R.

12/20/2016

My plumber Jon was on time, meticulous about caring for my home's flooring (using foot protectors correctly), knew what needed to be done with repairing/replacing my connection below the kitchen sink, handled the plumbing and business side with knowledge, expertise, and thoughtfulness. He is a highly skilled professional that I will use each time I need work done at the home. We discussed a future project - adding a laundry tub in the garage- gave me a rough estimate, the risks & benefits of options for the job, what he would do in his own home, and how to prioritize which projects made the most sense for improving the value of my home and getting the work done properly to last a long time. I am impressed with Boyd Plumbing that contacts me days ahead to confirm the appointment, calls the morning of to check what is most convenient for me and confirms the timeline when Jon would appear. I can trust this company and Jon in particular to be correct about proper plumbing techniques, what qualifies for passing code, quality of products, time line of work projects, and is willing to guarantee the work produced. I have announced that I hope Jon never retires. He is an exemplary professional that allows me the peace of mind to know I will not have any mishaps.

I highly recommend Boyd Plumbing and Jon in particular. Brandy runs the office who is an exceptional asset to this firm. I feel lucky to call them my plumbers.

John M.

6/13/2017

I am selling my home and had to strap my water heater to bring it up to code. The water heater is in an outdoor closet so it is tight quarters.

Jake, from Boyd, came up with a genius solution. Now the heater is strapped, the water is heating up, and I can sell my house.

Jake even took the time to look at the hose bibs (per building inspection report) to see if they needed certain devices attached to them, and he opined that they did not.

Thanks, Jake.

Eric L.

07/08/2017 12:00:00 SA

Eric from Boyd provided excellent service this morning w/ a toilet piping issue I had. He arrived quickly and was a true professional. He worked with me to ensure I received the lowest cost service that would meet my needs. How often does a business do that, hey? :-)

I will definitely be using Boyd when it's time to install a new water heater. The great service I received today has made me a repeat-customer-in-the-making. Thanks!!

Peter C.

10/13/2020

Boyd plumbing sent out their tech. Work was completed quickly and professionally and I would consider them for any future work if needed.

Rebecca M.

5/30/2017

Wow! I called at 7:00am and a service technician was at my front door by 9:00am. Fast, friendly, and professional service. Definitely my new go-to plumbing company!

Alexandria R.

3/29/2017

My husband called yesterday morning to see if they had any time to come and check our tub that was leaking,and sure enough they sent someone right away. Jeremy showed up to fix the issue but the problem needed a part to be ordered. No time was wasted with this company. Part came in at 8am and Jeremy was back around 9am. Very friendly worker who explained the issue to my husband and i. I will definitely keep their number and ask for Jeremy, he got the job done in such a timely manner. Thanks for such a great job!

Eric B.

1/17/2020

Really friendly tech (Eric) who quickly assessed the situation (kitchen sink leaks) and explained our options clearly before making the fix. Highly recommend.

Britani K.

06/09/2020 12:00:00 SA

We had a plumbing stoppage Sunday evening where runoff from the kitchen sink ended up in the bathtub (awesome). We called first thing Monday morning in a panic and within a few hours they had a technician to our house. He was beyond professional and had our stoppage fixed in the same visit. We could not be more appreciative for their quick, professional and contactless form of payment and invoicing. These guys are wonderful!

Christopher S.

1/29/2016

Boyd Plumbing is company you can feel totally comfortable dealing with. Eric was on time, informative and very forthright. He showed me my options without any pressure whatsoever. I would recommend Boyd and Eric to anyone. Kudos to all!

Sandi J.

6/19/2014

I had a sink that would not run hot water. It was blocked solid. I had two other plumbers look at it and they could not fix it. Boyd's couldn't fix it either. However, they did fix it by bypassing it and putting in a new line. They did an excellent job at an excellent price.

Rakesh S.

8/22/2015

Being a owner/builder has its challenges. Awarding contract to Boyd plumbing is bearing out to be a great decision and experience in working with the company's personnel. The attitude is customer-centric and to deliver total satisfaction. As the job reached the second phase to meet the new construction schedule, the company owner Michael Boyd himself rolled up his sleeves to finish the work. Upfront, honest, and skills in plumbing seem to be a common theme that runs from owner to every employee that I came across with. New construction demands plumbing skill set and local code knowledge to finish the entire job from start to finish. We are just completing top out (second phase). After the third and final phase, I will leave another review where the trim (sinks, toilets, faucets etc.) are installed.

Christina H.

8/29/2017

8.29.17 update:
My water heater went out last night so of course I called Boyd again because I had such great service last time. Today Eric was sent out and he quoted $1300 to repair the water heater which includes (but not 100% certain this was the problem): cleaning the burner $348 (last time I paid $78)
Replace burner assembly $751, replace pilot assembly $351 and the gas control valve $570 --- he would discount it down to $1300 for a total package.
If I wanted to just replace the WH he quoted me $2100!! $2100 for a Bradford White with 6 year warranty. I even confirmed with him, $2100 for just replacing the water heater and no other work? and was told yes.
(The WH I currently have is a crappy brand, American Standard and still under warranty, but it took well over a month to receive a warranty part that luckily wasn't needed after all.)
I called and got 2 quotes from other companies, and was quoted half the price or a little over half.... HALF!!
Obviously I went with another company. Buyer Beware! Don't be ripped off!

****************************************
After dealing with two other plumbers from 2 other companies, I decided to take a chance and call Boyd Plumbing to see what they had to offer. It's really hit or miss out here in Sac when it comes to quality and service so I couldn't just settle for what the other two were telling me. Sure glad I did. I don't remember who I spoke with on Fathers Day when my 3 year old water heater went out, but it was followed up by a call from Vanessa to see if I still needed assistance. They sent John out early the next morning and the problem turned out to be something totally different than what the other two companies said and it saved me over $250! I would highly recommend them and will use them again in the future if needed. Thank you Boyd Plumbing, for being a decent and honest company.

Sherry R.

06/03/2021 12:00:00 SA

Wow the fellow who came out did quite a lot of work for reasonable price and he had a great personality. I have to put his name in as soon as I can remember it. He was really patient with my speech problems and age related brain fog. Best part it was fixed and it was quite serious.@

Alan F.

09/09/2018 12:00:00 SA

Rapid response, knowledgeable and friendly. An accurate estimate and options available was presented to us. The work was done quickly. Zeb, the plumber who did the work was helpful and explained what he would do and completely cleaned up upon completion of the work. Although plumbing repairs are fairly expensive, the fact that their response was so prompt and the work done quickly saved us from having further damage occurring due to a delay in responding to our problem. I would recommend Boyd Plumbing without hesitation.
Additionally, we had a pipe burst just before leaving on an extended trip. Boyd responded immediately and repaired the break. This time Stephen responded. He was knowledgeable, skilled and very personable. He made the repair quickly. We decided to replace all the plumbing in our attic as the PVC materials used were getting old and brittle and we didn't want to risk another major leak as the pipe burst we experienced caused major water damage which is still being repaired. Stephen presented and explained our options in a very understandable way and we made our choice. He installed the new plumbing with little disruption of our daily life and completed the installation in only two days.
We are very happy with Boyd and, again, would recommend them without hesitation.

Nancy T.

4/23/2020

This review is for Eric. I was very happy to have someone who was professional and honest. I appreciate the time he took to explain all the details of what could be causing my faucet problems. During these hard times, they are so kind to waive the service fee. Thank you so much. I would recommend Boyd Plumbing to anyone.

Mary N.

6/18/2020

Zeb came to replace my existing tankless hot water to the one with built-in recirculation system. In the process, he also corrected the plumbing and wiring problems. He exceeded my expectation. Highly recommend them! Thanks Zeb for a job well done!

Lance R.

05/02/2012 12:00:00 SA

I had a bathroom sink that was stubbornly clogged beyond my expertise as a home owner. I try to use local businesses before i seek help elsewhere. I chose to call Boyd Plumming In Orangevale, and they fit me in to an already booked schedule (Thank you). Zeb the technician arrived before my scheduled time, he came in assessed the situation gave me the diagnosis the estimate and got right to work and promptly unclogged my sink. From the time he arrived at my house he put booties on, And was very conscious of his cleanliness and Diligence in his duties. The estimate was met and I am totally happy. I just wish more businesses and their employees were as professional in the manor in which they conduct business. Not only am I giving them a stellar review online, But I will also recomend them to anyone that asks for a reference Thank you Zeb you made a reeeeeally Bad week for me Just a little easier by being a true professional.. and thank you Boyd Plumbing Lance Rasmussen Orangevale

Sarelle D.

05/02/2017 12:00:00 SA

Fantastic experience with Boyd Plumbing today! Zeb, the plumber who came out to check my water heater, is awesome! He was very friendly, easy and comfortable to talk to, and very informative. I don't hope to have plumbing needs again anytime soon, but I wouldn't hesitate to call Zeb of Boyd Plumbing again!

Sara D.

10/31/2018

I was having problems with my toilet backing up and washing machine draining into my bathtub. I called Boyd based on their reviews. When the tech got to my house he said that he couldn't fix my problem then because I didn't have an access to the main sewer line from outside of the house and that it was a liability to bring the machine into the house. He did give me quotes to get an access installed and didn't charge me for coming out. Unfortunately I'm not ready to get that kind of work done right now so I had to call another company that came out and cleared my line from inside my house.

Laura H.

2/27/2020

Eric far exceeded my expectations with his polite and professional manner. He was so helpful with tips for questions I had about my fixtures. The best plumbing experience possible.

P. J.

05/09/2019 12:00:00 SA

What other yelpers say about Boyd Plumbing is true. Had a sink clog in a rental and called Boyd. Scheduled an appointment. Eric was on time, pleasant, and informative. I told him that the last plumber said kitchen sink piping should be changed out due to the angle of the setup which causes water backup. Eric said he could change out the piping and added that if the sink clogs are infrequent and always in the trap, he a cheaper solution would be to use enzymes. Monthly maintenance by adding enzymes should do the trick. He said Boyd offers an enzyme product but I could buy a similar product myself for less. Eric went out of his way to get the product delivered in a matter of minutes and before he left he made sure I knew how to use.

This is the second time I've used Boyd Plumbing and both times the service rep went out of his way to clearly explain options. They may cost more but after years bad plumbing I'd rather hire a company that will do the job right and will not charge you for services you do not need. When it's time to remodel that kitchen, I will call Boyd.

Chad M.

7/29/2016

While needing to call a plumber is never done under the most wonderful of circumstances, the good people at Boyd Plumbing helped me get through an awful situation as smoothly as possible.

I have been in my new old home for roughly 45 days and was having some drainage issues with my bathtub. I called out Boyd, and Fernando came out within a few hours to take care of business. He determined that it was a main sewer line blockage, so after he presented me my options, I selected the lowest cost option to simply have the line snaked and go on... This was great for a couple of days, until on Sunday of a holiday weekend, I experienced the same issues and worse, the sewer line was backing up into my front yard...

I called Boyd and they send out Eric and Alex within about 1 hour. They snaked the line again, and sent a camera down free of charge because they guarantee their work. The camera unfortunately found that the issue was much more severe than a simply blockage and that a good portion of the line needed to be replaced.

As bad as this news was, Eric did a great job presenting and explaining my options, and talking me through every different element and answering all my questions. Within a few days, the line had been replaced, and things were flowing normally. Though this was not a fun process, Eric and Alex made it easier to accept and move through by their professionalism.

While I hope I never need to call on a plumber again, if I do, it will be Boyd! Thanks!

Jon G.

07/06/2020 12:00:00 SA

I am so appreciative of the efforts that Colton, Jacob, and Jeremy provided with getting through my plumbing disaster. I originally called for a backup in the bathroom. Colton was very thorough in his checks and discovered a much bigger problem with broken pipes under the house and in the wall. He took charge of the project and provided quality recommendations based on information he was given by the city. After some discovery again with the city, we found a major backup in the line to the city sewage. In the end we hired Boyd again for a 2 way cleanout and a new line from the house to the city line. Jeremy took this on and did a super job.

Teresa T.

11/22/2018

I needed to replace my kitchen faucet. I called Boyd and the same day they sent out Sean who looked over the current faucet and made suggestions on a new faucet. I was given the option of having him pick out a faucet at a higher cost or I could pick it out myself and call to get it installed. I picked out a faucet and Sean came back to install it the next day. He was able to get it done quickly and it looks like it will last a long time. I would definitely use them again for any plumbing issues.

Shirley Q.

11/11/2018 12:00:00 SA

I was extremely pleased with the quality of the work performed by my technician, Zeb Gordon. He was timely, courteous and very professional. I would highly recommend this firm.

Shelly G.

11/06/2014 12:00:00 SA

I visited my parents recently and they had a major problem with their drains backing up. It was awful. It's always a weekend or a holiday, it seems, when catastrophe strikes. I must have called 5 companies to help us. Luckily one of those companies was Boyd Plumbing. They were the only company that had a live person answering their phone on the weekend. I was relieved when the plumber showed up because he was very professional and took a lot of time investigating the problem. He wore covers on his shoes, was uniformed, and really polite. He took a considerable amount of time to explain to us what was causing the problem and what my parent's options were to fix it. We ended up having to replace part of the drainage system in the yard. It was a huge undertaking. They started the same day and had us up and running that night. We couldn't believe that they were able to get a crew there so quickly. We will definitely use Boyd Plumbing again!

Tracy L.

5/18/2020

The ejector pump used for the basement guest (bathroom and kitchen) area was more than 15 years old and rusting. Instead of waiting for it to finally fail, I decided to be more proactive and have it replaced. Using Angie's List and Yelp, I chose Boyd's Plumbing. Sean came out to the house on Thursday; we talked; he inspected the area; and provided me with a quote.
Brian and colleague, Cody, returned today (Monday) and replaced the pump as well as about 10 feet of exit pipe. They did an excellent job and I would use them again or recommend them to anyone else.
In addition, the support staff in the office are excellent as well. Polite, professional and timely.

Sylvia V.

2/15/2019

I had Boyd Plumbing over for an estimate and had a good experience from the office staff to the service tech Steven. So, when my dad's water heater went out I knew who to call. Zeb came out and did a bang up job. My dad said Zeb really knows his stuff. He did a good job and he's a hard worker. Zeb made sure we both knew the scope of what was needed and the cost before proceeding with the work. Not only did Boyd office staff take care of the permit and city inspection appt they kept me in the loop so I could help my dad (btw he's a WII Veteran). Boyd Plumbing is top notch in customer service!

Mark D. M.

04/08/2020 12:00:00 SA

Jeremy and Colton were thoroughly professional and polite. They did a repipe of our house and did a wonderful job of keeping us informed at all times and minimizing the impact of having portions of the house without water. I got a bid from Boyd after doing an internet search, but after the experience I had, I will make this company my primary plumbing company from now on.

Dina B.

2/19/2019

Every experience with Boyd has been positive! We have used them for years and every technician has been respectful, courteous, honest and highly skilled. Today I called when we found a leak and the office was so responsive, as always. They kept me informed of the technician's status and he arrived on time. Jeremy arrived at noon, quickly diagnosed the situation and by the end of the day had rectified a major problem. We could not be happier with him and Boyd!

Robyn L.

5/14/2020

Broken water heater pipe. Very good service. Zeb very polite and informative. Did not take long. Recommend without hesitation.

Lauren H.

6/22/2013

Great service! The guy that came out was friendly and honest. And they offer 30 day warranties on all work done

Scott B.

07/12/2018 12:00:00 SA

Boyd Plumbing just finished diagnosing & repairing my plumbing issues.
Alex is knowledgeable, fair, and prepared.  He knows tools and equipment, and uses them effectively.
Sean is patient, knowledgable, and knows how to listen to the customer, too.
Both technicians made sure I fully understood the issues before proceeding with the fix.
I recommend these guys to anyone who is confused or uncomfortable with their plumbing situation.
They are top-notch!

Doug B.

1/29/2018

Had a clogged sink in a rental unit decided to give them a try based on the positive YELP reviews. Rookie move on my part I failed to read the 178 reviews for Boyd Plumbing that are not currently recommended the ones that are hidden from view. There are a lot of negative reviews that are obviously not factored into their 4.5 star rating re price gouging that reflects accurately how my experience went. The good part in dealing with them is that they are professional and courteous and prompt in coming out the same day and they did get the job done so I believe they are fully competent in this regard. The problem is the technicians appear to be on commission and try to make as much as they can. I had a clogged sink, not a big deal. The tech called at the house and said they charge a flat fee of $173 to clear it, I knew this was kind of high but I was prepared to pay it. He also said the T under the sink was cracked and needed replaced. He wanted $150 for that so $323 total and was giving me a big price break it would normally be a lot more he said. The tee is a $5.00 part and probably takes 10 minutes for an experienced plumber to replace and to snake the drain maybe another 10 minutes all in all maybe a half hour job but even giving them the benefit of the doubt and calling it an hours job he wanted $323.00 which was way too high compared to other plumbing jobs I have paid for in the past. I questioned him about charging $323 for labor only and he claimed its the standard companies charges and he had no control over their set costs. Wait didnt he just tell me he was giving me a big price break. So I said no problem what do I owe you for the service call as I will call another plumber his response is well what figure did you have in mind? I was a bit shocked that what he had just said about the companies charges was obviously BS. Suddenly I felt like I was dealing with a used car salesman. After some discussion he agreed to do the job for $250 he didnt have to call his boss it was his decision all along. He was trying to make as much a he could instead of charging a fair price to start. $250 was still too high IMO for less than an hours labor but he was their in my house so I gave in just to get the job done. I would never use them again. I hope this review doesnt get buried with the others so people know how this company is run.

Michelle W.

11/16/2013

I called on a Saturday morning with a clog issue. The person answering the phone told me they would have a Plumber out between 10 and 12 o'clock. David, the Plumber, arrived shortly after 10. He was very pleasant and professional. Located the problem and cleared the clog. I would definitely use them again!!

Harold S.

11/27/2020

Quick dispatch response. Boyd sent their plumber Eric within 1/2 hour of my call. Eric was pleasant and very thorough explaining his suggested process to scope and clear the sewer line. I do value the service and attention to detail Informing me of what the issues are to consider in the short and long term. I appreciated the 7 day warranty on the exterior line and identifying the location of the area impacted by the root issue that was resolved. The total $350 fee was steeper and not what I considered true value for about an hour's worth of labor and equipment but at least I know what and where the issue is now and I have a functioning plumbed household.

Graeme K.

08/11/2017 12:00:00 SA

I asked Boyd to come out to see if a backyard French Drain that was clogged could be cleared and put back into service. Jake came out and gave me a very thorough presentation of the options available to me, including some things I could maybe do myself. I have not made a decision at this point, but am writing this review to comment positively on the very professional, helpful and knowledgeable staff that came to visit me. I have no doubt that if I ask them to perform some work they will do a good job.
Oh, and no charge for the estimate.

Jaime B.

1/21/2019

We have had nothing but great experience working with Boyd Plumbing.
Our plumber - Stephen designed and installed drains throughout our yard in spring of 2018. He has come over a few times after installation to perfect the system-free of charge. He is always respectful to our family and home.
Boyd plumbing- When calling Boyd directly I've always been greeted with exceptional customer service. I called after hours one evening during a huge storm and left a message with the answering service. Moments after that call ended my phone rang- it was Boyd calling to check in on our family during the storm. They assured me Stephen would be over in the morning. At 7am the office called to gather specifics and Stephen was soon over addressing our concerns.

Diana L.

7/19/2021

I have used Boyd many times and service is spot-on, they explain well what needs to be done. Great on follow up!

Barry H.

10/03/2018 12:00:00 SA

It is difficult to imagine why I would call Boyd ever again. Maybe they have good techs and according to other reviews they are responsive.

But ...

We bought a new faucet for the kitchen sink. Boyd came out to give us an estimate for installation and refused to bid the job because we did not have a pressure regulator on the home. Additionally, they complained about access, need to pull the disposal, and need to replace the two shutoff valves under the sink. They were eager to leave.

So I installed the pressure regulator and called Boyd again to bid the faucet task.

Boyd gave a bid for the job of $570 to replace the faucet (see the picture). Half the bid was to replace the shut off valves. I told the tech that was insane; the valves slip on, cost $10 each, and can be swapped out in 15 minutes. He said this is their fixed cost pricing. I told the tech to go away.

I understand fixed cost service providers amortize the cost of repair based on all such similar jobs BUT when it crosses over into the insanity zone they need to find a way to be reasonable. Nearly $600 to install a kitchen faucet is NOT reasonable!

I did the job myself. I had to make a couple trips to ACE because I didn't have the parts or the tools. It took me several hours (including trips to ACE). The new shutoff valves slipped off and new ones were on in 15 minutes as I predicted. I was willing to pay $200 or $250.

Dan B.

6/27/2019

The technician was very knowledgeable and friendly. He explained what type of work I needed done and why it was necessary. I felt at ease and would recommend Boyd Plumbing to others.

Paul L.

5/15/2017

Just finished our initial meeting with Boyd Plumbing. The company is very flexible as I had to change the initial meeting from last week to today and that was never an issue with them. Our on site plumber, Fernando, was knowledgeable, on-time and friendly. Stated we will get our estimate by the end of the week. On top of that I didn't realize he was a Cowboys!! fan until after her left and as a life long diehard DC fan it might just be fate. No services were provided yet so I will update my review based on the estimate and work provided.

Andrew H.

4/23/2020

Jeremy B is amazing. Straight to the point and honest. He fixed the issue I was having with my gas pipe. 10 outta 10 would recommend to everyone.

Tish L.

9/16/2016

Mario L replaced my garbage disposal today. He was prompt, courteous, very knowledgeable and took the time to give me advice and tips on how to properly maintain my new disposal as well as my general household plumbing. I highly recommend Boyd plumbing based on my 1st experience alone.

Amy W.

5/26/2019

Jermey came out and was here exactly when they said he would be. He was very nice and I walked around with him to tell him and show him issue! He did his thing and after getting snake out and putting in outside overflow he discovered water was now flowing properly! We flushed toilet several times and turned water on in house. The issue had resolved its self and there was no charge for his time. Great experience I will definitely call them again if another issue arises.

Michael D.

06/10/2017 12:00:00 SA

I had made a mistake trying to fix a plumbing problem and it became too much for me to handle. I googled plumbers and had the good fortune of choosing Boyd Plumbing based on reviews. They sent a plumber by the name of Eric. Eric was fantastic. He reviewed the issue and laid out the possible solutions. Explained the cost of each option and gave me a recommendation from the view of a homeowner. He suggested I try making a fix and he left me his card and phone number to call him if it didn't solve the problem and he would be right over. He didn't charge me a dime for the inspection and recommendation. I did end up calling him and he fit me into his tight schedule and was able to repair the problem for what I felt was a very reasonable price.

I will recommend both Eric and Boyd Plumbing at every opportunity I get from here on out. He was courteous, quick and friendly. Didn't pressure me into an expensive fix and was extremely forthright through the whole experience. I really cannot say enough good things about my interaction with Eric and Boyd Plumbing.

Sue C.

10/05/2016 12:00:00 SA

Mario was terrific -- very professional and thorough. We had a complicated situation with our newly purchased home, with pipes that had been installed incorrectly several years ago, resulting in no hot water (only warm) in the master bath Mario diagnosed the problem and corrected it after the warranty company's plumber failed to find the problem. I recommend Boyd Plumbing and Mario!

Trina M.

5/30/2017

Complete rip off. Charged $250 to cut a water line and put a push cap on. Took 5-10 minutes but spent most of his time talking about himself.
Decided to give them another chance and same outcome. $1100 quote to install a drop in sink. Counter is already cut. Materials already there. So I refused service. That'll be all the chances they get.

Matt B.

5/14/2015

Mark Kingsbury did an awesome job. I didn't have an emergency and they were able to come out the next morning which was very prompt. He explained everything he was doing and why. He's a nice guy too. He noticed a number of other minor things that were put together wrong and offered to quickly fix those up. He clearly takes pride in what he's fixing and doesn't like to leave anything broken or band aided. I really appreciated that.

I've used Boyd in the past and so I used them again here. I had some major issues that needed to be fixed and while it may have hurt me a little in the pocket book, I know that I received quality repairs done the RIGHT way and my house is worth a little more now too because of it. Thank You Mark!

Terry L.

2/28/2014

My experience with Boyd Plumbing was nothing but professional. They responded within 2 hours and were very thorough in their evaluation of my clogged sewage outlet and took appropriate. I don't know if they were the lowest price for unclogging my lines because I didn't get a second estimate but when you have leaks you do want needs to be done. Their subsequent follow up and Thank You note to me shows customer care and follow through. Would recommend them to others.

Gregory P.

05/07/2016 12:00:00 SA

Zeb came to my house for an etimate, was very knowledgeable and gave me several options for the work I needed completed. He was able to do the work that day which I didn't expect. I would definitely recommend Boyd plumbing to my family and friends.

Todd P.

10/22/2020

Eric was amazing and he has a great disposition and skills for this line of work. I now consider him my plumber.

I found him very ethical and he spoke highly of Mr. Boyd and how he treats his employees. On top of that, he had a ton of ideas on how I could do the things I wanted around the yard in the future--Much appreciated.

By the way did I mention his quote to add a water line into my garage was less than half of another company's quote that came out? Score!

... Like Eric said, you don't have to get the highest price for every single job to earn peoples' business forever.

Colleen E.

12/24/2019

This is a review of Eric who came out to give us an estimate for a trenchless sewer line. He was on time, friendly, and very knowledgeable about the whole process of repairing and replacing our old sewer line. We have not yet decided which company we will use for this work, but my husband and I both felt that if we do chose Boyd, we will be well served.

Nicole B.

7/13/2011

I called them at 6pm because we needed a shower valve hooked up and we weren't able to do it ourselves. We had no water and I needed someone right away. Bret Pierson arrived within 15 minutes. He took a look at the damage we had already done without judgement. He assured us he could fix it and get the shower hooked up so we could have water again. Bret was professional and friendly - he worked quickly and efficiently with booties over his shoes to protect our floors.

The price was fair and I am totally satisfied. I will always use Boyd Plumbing in the future Friendly, efficient, honest, and fair.....I couldn't ask for more.

Paul K.

06/11/2014 12:00:00 SA

I needed a gas line extended for an outdoor project. Michael Boyd came out and gave me a reasonable quote. I contracted him for the next day and he showed up on time. He was prepared with all the parts needed and completed the job in a timely manner. I would use him again in the future if needed.

Wendy W.

01/06/2019 12:00:00 SA

This company has knowledgeable and proficient staff, they respond quickly, they provide the pros and cons of alternatives, and clean up after themselves. What's not to like!

Traci N.

7/25/2020

Boyd's plumbing alway does a terrific job. They show up on time and work very proficiently. We won't go to another plumbing service. Jeremy and Sunny are terrific! Thank you

Matthew G.

10/03/2014 12:00:00 SA

After dealing with a sub-par plumbing company I'd contacted Boyd. Bryan came out early the following morning, assessed the water hammering, found & repaired the issue. I also requested upgraded emergency stops & supply lines for my toilets. They weren't readily available but Bryan went the extra-mile by contacting a supplier; they were delivered & installed the following morning. A little pricey, but I completely understand the costs associated with running a business. I would utilize their professional services again.

Richard B.

07/06/2019 12:00:00 SA

I was very happy with Boyd Plumbing. Sean was very professional and nice to work with. He was helpful in talking with the representative from the maker of the faucet company. He did a great job completing the work. We will be a repeat customer.

Karen H.

08/03/2017 12:00:00 SA

I was impressed with Boyd Plumbing before Jake even arrived. They sent me an email with the name of the person who would be working on my house, his picture and a short bio. Jake arrived on time and discussed my concerns. He did a preliminary check of my plumbing, assured me that the water pressure was normal, and then did some work that I wanted done.He finished the work and cleaned up after he was done. He was easy to talk to and work with. I will definitely use him again.

Cliff W.

9/29/2015

We contacted a few Plumbing companies & Jon (w/Boyd) came out & gave us a very through & fair Estimate that explained everything he was going to do for our custom installation of a water filtration system. The other companies did not go into detail of the install.
Jon came out & performed a very clean install of our system & we are very pleased with his professionalism & thoroughness of this job. We will definitely call upon Boyd for any future Plumbing needs for our home.

John S.

01/07/2014 12:00:00 SA

I've had Boyd Plumbing come out for 2 different jobs..both times David was the actual plumber who showed up. He showed up on or ahead of time and was very professional. I appreciated the time he spent explaining the repair options that were available and the costs associated with each option. The option of saving some money by doing some of the work myself was great. The only ding I would give them is that the costs of repairs/replacement was higher than I would have expected for the amount of actual time the repairs took to complete combined with the cost of parts and supplies.....I look at that as an issue with the pricing policies of Boyd Plumbing rather than the service provided by David the plumber. All in all my experiences with Boyd Plumbing was very positive and I would use them again but do some price checking first. The jobs that were performed were done well and with high quality parts and that counts.

Diana C.

9/21/2018

Eric just blew me away! He exceeded all expectations I had! He gave me a free estimate, was super knowledgeable, helpful and most importantly so very kind! Thanks SO much! See you on Monday!

Susan H.

4/30/2015

The was service was really great, but I was way over charged. I was not provided with a cost of parts but they could not have costed any more than $100. The service person was wonderful, but he was only in my home for 4 hours. My bill was $609. I went ahead and had them do the repairs since it does cost me quite a bit to take a day off from work. If they would ajust their prices more in line with reality they would have a wonderful company.

Ari G.

11/12/2014 12:00:00 SA

Not much to say on this one, I'll just tell it like it is:
- The water company came by, and left a message that we had 5 days to fix our leak, which was likely a main-line leak, or there will be a fine.
- I needed to get someone out there to check it out, quickly!.
- I called Boyd Plumbing (they are listed in Angies List, and have decent ratings, even on yelp!)
- at first I was thrilled that I got through to someone, after all, it was a Sunday.
Though I thought their process is a little odd, but that's how it goes when a company gets to be their size... no real complaint, it was just about the call back process.

Anyway...
They got over to the house quickly, so I'd give them a recommendation for that, but that's as far as it goes.

The guy that came over said I had all sorts of leaks, however to really understand the scope of the problem they would need to do a full diagnostic which would run *at least* $750. Which, they were clear would NOT include any repairs or correction of the problems.

While thinking that one over, I called another company J&M Plumbing, they came over quickly as well, and it didn't take them long to realize the leak was not even from my property, but rather from the neighbors one door up!

Thank you to J&M, I will recommend these people for sure - and a kudos to Craigslist versus Angies List (where I found Boyd!)

Jan K.

07/01/2017 12:00:00 SA

Same day service and great service. Understood how easily our problem could be solved, fixed it and didn't charge us a dime. When I do have something happen, I will be certain to call this company! I am astonished to find such a level of customer service these days. Well done!!

Ben G.

2/13/2019

I called a different company first, that didn't go well. I wish I had just started with Boyd. Their knowledge, attention to detail, and customer service is what I needed. Would hire them again without hesitation. And I love that they send you a photo of the guy who's coming out with a little bio attached, and they let you know when he's on the way instead of just giving a general time window. First class operation.

Deborah R.

3/24/2017

Called them on a Friday afternoon and Jake came out same day. Loved the dispatcher who understood I needed help immediately. Very professional, got the job done quickly and I will use them again. Jake was personable and very friendly. Highly recommend this company.

Elizabeth S.

05/02/2019 12:00:00 SA

We've had Boyd Plumbing out to our home for a few repairs now, but yesterday, we had to have 90-year-old sewer pipes replaced. Alex was efficient, professional, and stayed at our home well past normal business hours to get our plumbing back in working order. It may not be a very pretty home improvement project, but certainly is an important one!

Amber N.

3/27/2017

Eric was fantastic. He was very informative and did not pressure us to get service. He was friendly and professional and worked quickly. I would hire Boyd Plumbing again.

Jem H.

5/22/2017

I contacted Boyd Plumbing to get a free estimate for a gas line. I was impressed that they called and also sent an email with the picture of their serviceman Zeb before his visit. Zeb explained what could be done and I received a quote for a reasonable charge. Though he had many years of experience, Zeb was professional enough to double check the BTUs that would be required to supply a gas clothes dryer and my hot water heater at the same time. I also received an estimate for extending the gas line in case I wanted other gas appliances. After the serviceman left, I received a follow-up call asking if I had any questions. I asked if the second estimate included the first job or if it was in addition to that job. Unfortunately I did not get a reply, but I think I figured out that the second estimate was inclusive.

It turns out that it would be easier and cost about the same for me to buy an electric dryer rather than accept a gas dryer that was offered to me for free. Nevertheless, I would highly recommend Boyd Plumbing for their professional and honest service.

One plumbing company, a frequent advertiser, gave an estimate that was two and a half times Boyd Plumbing's estimate. Rather than look anything up, their rep. just rattled off that what I wanted wouldn't be up to code. He seemed to look for the most complicated route and installation for a gas pipe. My review for them will not be enthusiastic.

Mark J.

03/01/2016 12:00:00 SA

Very professional. If you have a Rinnai tankless water heater - this should be the go-to repair company.

Alex A.

04/02/2014 12:00:00 SA

Boyd Plumbing is an excellent company. They will really do a lot for you and will address your needs. We needed to have the plumbing on an older home that we are considering buying looked at. We called their office, their office staff couldn't be easier to deal with. They were organized and were able to schedule a time for a technician to come out fairly soon. He came out at his earliest opportunity and checked everything out. Not only were we able to talk to him and he took the time to explain everything to us in a straightforward way, but the owner also wrote a clear report of what the tech saw and also wrote up an honest and reasonable estimate of how much they would charge to make the changes and repairs. They were generous with their time, their schedule and their prices were excellent. You will not do better with anyone else. They are just a great company all around.

John K.

01/02/2017 12:00:00 SA

Took care of my issue, extended a 30 day warranty on the process. My technician, Chris R., was outstanding about fully explaining in detail what needed to be done and all related fees. He is an asset to his company and the profession. The price was a little steep for the sewer line hydro jetting, but I've never had it done before and I know that the equipment that does the job is very expensive. Bottom line is that it got the job done. The office staff was outstanding in keeping in communication with me about their timing and they arrived as scheduled. If I needed to, I would call them again and wouldn't hesitate to recommend their services based on my experience.

Joseph T.

2/21/2016

I live in a Victorian Home at 17th and P. Beautiful home, but the upkeep is incredible. I decided to put a $300 toilet in. It started off well, but toward the middle of the process, I knew I needed help. I called Boyd Plumbing and Eric stated he will be at my place within a hour. (He actually arrived in 30 mins!) To top it off it was a Sunday. Other plumbers didn't want to work.
Eric was extrememely professional, courteous, and gave me options to fixiing the problem I was having with the installation. He didn't charge me took look at the situation, nor did he seem irritated for giving me advice.
Long story short, I managed to get my parts so I could complete my project, and I called Eric over the phone, and he helped me again. He was completely patient with me over the phone, and I am appreciate that.
My family does a lot of plumbing work for our rentals, and there is only one place we are calling for plumbing.....Eric with Boyd Plumbing!
I have never experienced such honesty with a company, these guys are the REAL DEAL!! Thanks Eric! You are a life saver !

mike k.

11/07/2021 12:00:00 SA

Adolfo and Mason made our day. These two guys works professionally. Great customer service. They were super polite and kind......Adolfo and Mason did such a great and amazing work. They fix the clogged in our bathtub in less than 5 mins...... keep up the great and amazing work Adolfo & Mason....I'll keep choosing you both in case I have plumbing and drainage problem. Super thankful for these 2 guys and To Boyd Plumbing.

Renae R.

4/19/2017

Great experience all around from the time Vanessa called me to set up the appointment to the finished product. Vanessa is a good face for the company and the initial contact. Job was completed in a timely manner and I was offered a couple of different options. I had purchasing what I thought I needed for the job but Bryan mentioned to me that fixing it the same way would lead to the same problems down the road. He offered a different solution that was an little more expensive than what I was looking for but the explanation he gave me was logical and at no time did I feel like he was trying to up sell me. Just a common sense approach from his end and a good solution all around. Woud certainly use Bryan and Boyd Plumbing again and will refer the both of them to anyone looking for a plumber. Thanks for the honesty and good work Bryan.

Grant R

Tom J.

5/24/2017

$175 for a 90 second snake out in toilet. I understand overhead but I think this was gouging a bit.

Michael S.

08/08/2020 12:00:00 SA

Jeremy was on time with all of the prope coverings, Mask, gloves, shoe covers, etc. He surveyed the problem and gave me two different solutions. He agreed upon the solution I wanted and he solved the problem and it has been working ever since. I have used Boyd Plumbing in the past and will use them in the future.

S M.

1/31/2017

Boyd Plumbing was recommended to me by a local plumber who said he had enough work of his own and who told me that Boyd Plumbing did commercial work, had lots of technicians, and would probably be willing to come out pretty quickly to my mobile home in Roseville (Sabre City). Since my toilet was backed up, I was desperate for someone to come. Boyd Plumbing was able to come out to my home within a few hours of my call and their plumber, Jeremy Butcher, did a great job for me even though various problems arose and he ended up having to dig, etc. He is a very hardworking guy and finally left my house at about 8:00 PM that evening, having stayed all that time to ensure that the job was done. I really appreciate his integrity and hard work! Boyd Plumbing, being a big plumbing company that does commercial work, is not going to be your cheapest option, but they came through when I needed them!

Kerry K.

3/17/2021

I called and described my problem, stoppage in main pipe, was given an appointment the same day, the technicians showed up within their time window provided. They completed the work pretty quickly. I appreciate that he told me what I might have to do for maintenance and how many years away that might need to be taken care of and provided an estimate for that as well. I wish I had called them first before going through the vendor my home warranty service provided, they relieved so much anxiety.

Barry P.

10/25/2016

Jeremy Is incredible! Great plumber and amazing customer service! He's made me a regular customer! He totally knows what he's doing and honest! I highly recommend Boyd Plumbing and Jeremy!