Aura G.

1/14/2020

My heater went they they HANDLE their BUSINESS. Anthony and Tomas was promptness, very professional, courtesy,kept the area clean and neat. Explain the new system. I was overall satisfied

Jackie C.

7/27/2019

Our team of Anthony, Omar, Dillon, Antonio, and Alvaro did an incredible job with our HVAC installation in July 2019. They were prompt, professional, and thorough. They arrived on time each day, explained the operation of our HVAC units in detail, and patiently answered all of our follow-up questions. They were also extremely careful with our house, wearing shoe covers while indoors, picking up any loose pieces of debris, and locking up properly at the end of each day. Thank you guys so much!

Stephen M.

01/07/2019 12:00:00 SA

From start to finish, an outstanding job, years ago, I had them install a furnace and air conditioner, the furnace wore out and they replaced it at a very competitive price. Jeff did a great job of explaining my options and followed the process from start to finish. The 3 man installation team arrived on schedule, did a professional installation job and were ultra careful about carpets and the furniture. They have my highest recommendation.

Heather M.

11/21/2013

Michael was our sales rep and Stuart and Ron were our technicians. They all did a phenomenal job. We got an entirely new central heating system. I think the price is fair the technicians were knowledgeable and prompt. I would recommend them and use them again.

Abe M.

02/08/2017 12:00:00 SA

After a botched job from hell on a furnace replacement from the other highly rated, diamond certified company, I called ABC for a quote on an install. From the quick response to my email inquiry by a pleasant rep in the office, to set up an appointment for an estimate, to the scheduling and several follow up phone calls by the Advisor Jeff to the install of my new furnace, this experience has been a night and day difference from the other so-called diamond certified company which finally removed their furnace.

Jeff is professional, knowledgeable and was informative to all my and my wife's questions. He wasn't vague and had all the information I requested. Impressive. Had all the numbers, including the pricing, the type of furnace I knew I required ready for me. The other company rep was vague, shifty and acted like a used car salesperson with no clear details or numbers, even after being asked several times. Jeff was a big sigh of relief and easy to do business with. No hard sell and no up-sale pressure.

Fortunately, I decided to go with ABC's quote. I was expecting a pushed out date for install though I was under severe time constraint with a renovation ongoing. Turns out ABC not only accommodated my request date, but actually had a team nearby with the exact unit I wanted that had an install delayed. I could get my furnace installed that day!

Stuart is one of ABC's main techs and Anthony was no slouch either. Both were polite, professional yet friendly. They were dressed appropriately and came prepared with plenty of mats to protect my carpet, booties, and all their necessary tools and equipment for the job. They even did some extra unexpected work. The extra mile. They took the time to explain the job to me, what to expect, and kept me up to date as the work progressed. They completed the job in less than four hours and the unit and install looked great. My Carrier furnace runs quieter and better than my more expensive unit installed by the other company. Stuart & Anthony were meticulous in cleaning up after the job and Anthony gave me the run down on the new digital thermostat and settings and a few tips as well. He processed my payment effieciently and quickly. With handshakes and smiles I thanked them for an excellent example of customer service, good product quality, and technical knowledge. All for one-third the price of the other company.

I will definitely call them when we buy our new house!

Thank you everyone at ABC!

Kerry G.

09/01/2021 12:00:00 SA

We worked with Steve and Bell Bros on a furnace replacement and installation of a new AC. Steve and team were very responsive with their free estimate and the subsequent booking of the project itself. Steve was very informative about our equipment options and did not give us any hard sell. They got us on their schedule for the week following our estimate, and actually performed the project two days earlier than originally booked AND in only one day (not two as they originally planned). To receive this kind of service is unheard of in our experience. We wholeheartedly recommend Bell Bros!

Linda S.

8/24/2019

ABC just installed a new furnace and AC in our house.
They were recommended by a friend. From the beginning, the service and support from them was great.
We had to change our install date due to different reasons but through it all, Jeff Cecchin was very supportive and made things work.
As for the actual installation, Joaquin's crew was very friendly and helpful. They cleaned up every day and completed the work on time. I did not like the original location of the thermostat that I chosen so Joaquin moved it without any complaining.
The price was quite reasonable. From the five quotes I got ABC was right in the middle. Considering my friend's recommendation and the reviews here in Yelp, along with the fact that one else offered the 10 year labor and part warranty, I chose them.

Harris T.

4/28/2016

I contacted ABC because of a reference through Nextdoor Neighbor. Called monday of this week to arrange an appt. regarding 2 wall heaters in my house. The receptionist was extremely pleasant, informative, & eager to get me scheduled in. All of which were reassuring. One thing she wanted to make clear was if my Landlord was ok with the inspection/any needed repairs and I told her yes, he had given me clearance to contact and make the necessary choices. She scheduled me for thursday morning close to 9am or 10am. Come Thursday morning at 9am, I get a voice message from Michele Clayton, their office manager. This is where things start going a little south. Michele is asking me to provide landlord information (Name & contact #). Not cool, if she needed this info she should have called me on monday so I could reach out to the landlord. Contacting my landlord isn't always easy because he travels to China very often at which point he can only utilize email communication. I forwarded Michele an email from him in which he states that although he doesnt really advise the repairs, he trusts me to take it into my own hands to recieve a professional analysis by a technician for the heaters. This wasn't good enough for Michele, she wanted to talk to him directly. So now, not only was she causing avoidable issues for myself and the technician (who was already in my neighborhood), she wanted me to bug my landlord about something he was already well aware of. Luckily he is in California at this moment in time, otherwise I would be out of luck. The reason why I'm leaving a satisfactory review is because of their technicians. Sal and his partner had attention to detail and knew what they were doing. They also apologized for managements mishap and inconvenience to me, and they didn't have to. They got the issue with the living rooms draft diverter taken care of and both heaters up & running again in a timely fashion. I happily paid them and they were on their way. My tip to management: Don't give your customers and co workers a hard time. Nobody likes unforseen complications.

David B.

11/23/2018

I called ABC Cooling and Heating to repair my nearly 60 year old furnace. When the technician arrived, after a fairly quick inspection, I was told that the parts to repair my furnace were not available. His solution was to have an appointment setup with a salesman to quote me for a new furnace. I was charged $35 for the service call and after trying to up sell me on a new furnace, they left. I called Comfy Heating & AC who were able to come out the very next day. And after less than 1 hour, he was able to repair my furnace with parts he had available on his truck. They were efficient and very professional and the charge for the repairs were more than reasonable.

Tony S.

10/20/2018

Staff was professional and kind. Prices were not. Quoted a basic 40 gal. water heater with installation for $2100. When I asked for a copy of the price sheet that he was reading and quoted from, he couldn't give me a copy or let me make a copy myself.

I asked him if the price made sense to him, since the water heater he was quoting cost around $600 dollars. He only said that he doesn't make the prices.

Went to Dales hardware and got a much better deal with a better unit, installation and removal.

Harry O.

2/18/2023

Terrible experience and a rip-off!
I requested Bell Brothers to come out for a furnace tune-up and an estimate to get a heat pump installed. Two agents came out one for the heat pump and one to inspect the furnace. BTW: the furnace was working fine but hadn't been looked at in several years.
The heat pump guy asked if I had 220 in my house and when I said I didn't he said I can't get a heat pump (dud, I can get 220 installed in my house if I needed it).
The furnace guy went up (the furnace is in the attic) and started taking it apart to inspect it and after working on the furnace came down to tell me the bad news. The ignitor was broken(?), he said it was a very delicate part (touching it which he was doing could break it) and was very rare for my old furnace BUT he just happen to have one in his truck. It was going to cost $650 and if I didn't fix it only one burner would work on my furnace NOW. After they left I found out I could buy the ignitor on Amazon for about $50.
They said I also need 3 other parts for another $2500. BUT they could replace my furnace for ONLY $8600 and they would have to cut a bigger hole in my ceiling to get their furnace in even though the previous furnace fit in without modifying the attic opening.
So anyway I let them replace the ignitor so I could have heat, like I did before they came. When I wouldn't replace any other (what they called worn out) parts they warned me that if I didn't fix or replace my furnace it wouldn't last long and I should only use it with limited usage. Seemed like all they wanted to do was sell me a new furnace.
Well my furnace still works great almost 4 months later without doing any of the repairs they said I needed.
BTW: they never replaced or even looked at the filter.

Jaime H.

08/11/2017 12:00:00 SA

I've had a lot of bad service the last few years. And it was a relief to FINALLY have service that was, not only good, but GREAT.

My AC died suddenly in the middle of the night with the next day being one of a set of 100 degree days. Our technician, Justin, called on his way to my home, arrived on time, got straight to work after greeting me and identifying himself. He walked me through his findings, explained a few things about my AC unit that I did not know (like that it had a timed delay before turning on..something that annoyed me greatly and made me think something was wrong when it wasn't!) and got the unit working again quickly on a very hot day when other companies told me it would be 3 weeks before they could come look at it! (no way!!)

Justin also was very kind and went above and beyond the call of duty to help show us how to find and clean the awful...beyond awful...filter on our furnace. Being from the south, I've never had a furnace....and the home owners before us swore up and down that there were no air filters to change in the house. I knew this had to be wrong. I asked Justin if he could help me figure this out since it had been 2 years and no filter changes... He was more than happy to help me! He cheerfully searched and found none inside the home...then found the terrifying green mat...that was the so called filter inside our furnace! He washed it for us with the hose and replaced it in the furnace but then let me know how to properly replace it for a more healthy air quality. We went shopping for a proper filter that afternoon!

He absolutely could have told me Ma'am I'm sorry I only came here for the AC...I've got to get to another appointment or you have to make another service call for a filter check or any other number of excuses. But he said he'd be glad to help me and did! I can't thank Justin enough for the cool air and the better air quality. Already my son has stopped coughing at night! Thank you!!!

Lori K.

05/07/2018 12:00:00 SA

I needed an additional return added to my forced air system. Bill came out and viewed the job, gave me great advice and left me feeling confident about the job I needed done. Derek and Martin came out to the work. And they did a great job. Derek and Martin were super courteous, efficient, and cleaned up beautifully. I am very pleased with the service and work done by ABC. Thanks!

Will C.

3/14/2019

ABC took excellent care in assessing whether we could install a Nest thermostat and which model might work best for our home.
Bill S came out within 24 hrs, inspected our furnace and said yes we could install a smart thermostat.
After purchasing the Nest Learning model with a remote sensor online from Nest, ABC came out the day after receiving it; installed it, and helped us in set up the programming process with our iPhones.
Bill was a very good technician, and explained everything we needed to know about operating our Nest Thermostat.

We are very satisfied with ABC service and highly recommend them. They responded quickly, and Bill S is an excellent technician.

Heath H.

8/26/2019

We had new high efficiency Carrier furnace installed and both the equipment and the installation were done very professionally and on time.
Both installers, Anthony and Omar were very good, polite and new there respective assignments. They moved our furnace as well as installing all new duct work. We are very happy with the job.
Edwin H

charlotte c.

6/27/2022

Ruben came out to service my air conditioner. Needed to order parts and came back to fix. Did a great job.

Veronique M.

11/26/2019

We just got our AC installed by Ben and Joaquin! ABC cooling also installed our heater before and we wanted to upgrade with the AC and a filter. We are very satisfied with their work, their professionalism : completed the work on time kept my home clean, etc...
We recommend the team !

Patricia D.

1/22/2018

We had a bunch of wonderful guys come to install the new furnace and AC last week. I wish I remembered all their names to give them individual reviews. But I do know Sal Gonzalez, who's come back twice, once to get a breaker working correctly and then today to fix our new wi-fi-linked thermostat, which needed a part replaced.

He had one with him and now our system is again talking to our iPhones and allowing us to control it remotely. He was great--polite and very pleasant and clearly knew exactly what he was doing. He cleaned up so well when he was finished that it might just be the cleanest place in my house ;) I'm a woman and hesitant to have men I don't know come to do repair work when I'm here alone, but Sal was obviously a good, honest person and I was fine with him working here.

This big job went well right from the start, when Mike explained our options and helped us to design a system that would work for us. The installers showed up on time, were neat and cleaned up in both locations where they'd worked. They were great to have in the house and completed their work on time. We'd definitely hire this company in the future and will recommend them to friends.

Paul S.

4/24/2023

I've given Bell Bros. one-star for my experience with their HVAC services, which has been okay. However, plumbing is strictly no-stars.
When we discovered a drip at our bathtub faucet, we called Bell Bros. Here's what's happened over the last two months:
*In February, the plumber replaced the cartridge that operates the mixer, declared the problem fixed. The faucet began dripping again within a day.
*Another call to Bell Bros., another plumber visit--this time to replace some gaskets. Started dripping again.
*A third visit, this time to replace the cartridge again, thinking the first replacement might be defective. Drip, drip drip.
*I tried emailing to complain and asked to speak to a supervisor about possible solutions--no reply.
*I called and was promised a call back. Nope.
*Another call, this time scheduling an agreed date and time for a call back--nothing.
*Another call to schedule a return plumber visit--didn't show up.
*Now it's mid-April, and another plumber visit; this time to replace some valves or something. No progress, no help. Still dripping.

Bell Bros has been entirely uncommunicative, offers no information or suggestions about the continuing problem, and certainly can't fix a leaking faucet. I do not recommend Bell Bros. [full stop]

Merlin B.

10/15/2017

Before I begin, I would like to note this is our first ever review and it is being done at the insistence of our two older yellow labs (the kids)! The installation team; Anthony, Ben and Garrett (presented in alphabetical order), were friendly, professional, courteous and were willing to answer any question no matter how ridiculous. Our three day HVAC installation, though scheduled six weeks in advance, ended up starting on the week the record setting heatwave hit. The work was to be completed by the middle of the week, just before the real heat but as would be expected, the team encountered a few potential problems that would have pushed the completion of the job out a few days. Though they were able to figure out workarounds, these issues did delay other aspects of the project. I explained that the kids would be at risk with the projected temperatures and that it was critical that the work be finished as previously scheduled. Rather than give us any of the usual excuses and reasons why they couldn't, they worked diligently until 8:30 PM to make certain that everything was in working order. And thank goodness they did, because as many of you readers may recall we had a week of intense heat with a few days in the 100's. The kids would most likely not have survived, which is why they requested that this review be submitted (they dictated, I typed). Given the excellent service they provided I would recommend ABC without hesitation to anyone in need of a new HVAC installation or work on an existing system, for in addition to the excellent work they did, they were willing to go above and beyond to address our needs.

William W.

11/01/2018 12:00:00 SA

Pierre came to our house for our annual inspection of our furnace. He was very courteous and recommended that we have the furnace fan completely cleaned (including removing the dead mouse trapped in the fan!). He did a very thorough job of cleaning by taking the whole mechanism apart and cleaning each piece. The whole process too about 2 hours. He was neat, efficient and cleaned up after the job was finished. I have absolutely no complaint about the work Pierre did.

However, what I do have a complaint about is the cost charged for this cleaning. No new parts were used in the cleaning and it was a matter of meticulously cleaning each unassembled part and re-assembling. The charge for these two hours of pure labor was $895! This is 4 times as much as I pay Berkeley Toyota for labor repairing my car and I consider ABC's charge outrageous overpricing.

Logan B.

11/30/2021

I had a very good experience working with Bell Brothers. Tim was the first person to come to my home. He quickly proved his competence and identified multiple points where Bell Bros could improve on the existing system. He also inquired about my water heater which I was getting quotes for. Bell Bros was able to provide an estimate for the HVAC and water heater. The quote was lower than everyone else and it included high end equipment. Tim was responsive with all my questions and true to his word. Throughout the process, anytime there were mix ups, Tim ALWAYS sided with me, the customer. I felt well taken care of because of his support.

The HVAC installation was taken care of by a great team from Bell Bros. Morjen, Reynan, Semisi, Julian, Luis, and Jordan were all so friendly and helpful during the install process. They answered all my questions and were quick to handle an equipment replacement when the wrong unit was installed. They were great throughout the entire process.

Keith installed the water heater and is the definition of professionalism. He knew his craft so well and gave me confidence that everything would be well taken care of. The installation went without any issues.

Everything is working well so far and I'm confident Bell Bros will make sure to fix any issue should it arise. Thank you all for your help in getting these big ticket items taken care of.

steve s.

10/26/2022

We've been using this service for several years. Furnace check up, preventive work and great suggestions on how to improve.
I have always had wonderful techs who go way beyond to help you.

Rae F.

9/13/2017

We had no centralized heating or cooling in the house and were looking for a reputable HVAC company to install the whole set up. We received the most reasonable quote from ABC. I spoke with Jeff who explained the process and the options available for the layout of the house. After deciding to commit, were scheduled relatively quickly with Allan, Gabe, and Joel. They were very detail oriented and transparent throughout the whole installation process. I appreciated how they were able to give me an update for every step of the install. They did an awesome job with the install, keeping the ducts nice and tight in the attic. Their work was quick and precise. I'd definitely give them another call if I have anymore HVAC needs. Thanks a ton guys.

Yoyo S.

4/25/2017

Stuart and Joaquin, two great guys, came to my house installing a new AC system. Not only the job was done quickly and in fantastic quality, it was such a pleasure and nice experience to work with them. They had been extremely professional, helpful, responsive, and even fun during the whole process. Can't say enough nice words about them!

Next time you are working with ABC, remember ask for Stuart and Joaquin, they are the best!

Nina B.

11/07/2012 12:00:00 SA

I just met with Michael Stone, a representative of the company, for a no cost energy consultation to see if there was any work that could be done to take advantage of the rebates available through Energy Upgrade CA resulting in little or no out of pocket costs, lower energy bills & a warmer more energy efficient home. He was very professional, helpful & knowledgeable. He came prepared w/ a prospectus that had pictures of another home he worked on as well as the results of the energy audit so I had a better idea of what they did and could do for me. And when he didn't know the answer to one of my questions, he called a colleague right then & there and got it.

Michael wasn't salesy at all and I could tell he really wanted to help. After doing a quick tour of my house and learning that I had a really nice furnace, he admitted there wasn't much he could do to maximize the rebates and really reduce the out of pocket cost.

In the end, I discovered I had a relatively energy efficient home and my bills were low compared to most. Therefore, even if I wanted to do any upgrades, I wouldn't qualify a lot of rebates, if at all. I guess I'm just cheap and just had the wrong expectations.

Although, can't speak to the cost, value & workmanship, I highly recommend that if anyone is considering doing any upgrades to their HVAC system, that they call ABC Cooling and ask for Mike. If / when I ready to do this n the future, I'll definitely, be giving him a call!

Erik L.

03/03/2018 12:00:00 SA

Help no heat furnace inoperable.

What I expected and what I received:
Fast service
Prompt diagnosis
Prompt repair
Well trained, courteous, educated technician
He left the place cleaner than he found it
Will hire again. Jc was the technician. Thumbs up

Larry N.

5/19/2008

I called them for a freon service to a home AC system, the technician found that the compressor wasn't starting and recommended a hard start kit. He fortunatly had one on his truck that would do the trick and quickly installed it by connecting two push on wire leads. Lo and behold the compressor started! When I asked him to now check the freon he found it marginal on the low side as I expected.

Here's why I won't recommend them, he tried to charge me $275.00 for the hard start kit. I'm experienced enough with electrical gear and recognized it as little more than a capacitor and solid state relay, about $10 in components if you bought it at Radio Shack. When I expressed disbelief at the price for the kit plus $59 for the service call and $50 for freon he offered to remove it and return the compressor to it's original state, I accepted.

After he left I went online and found the same hard start kit for $11.98 plus $7 shipping. I don't mind a little markup as payment for experience and knowledge, but $250? That qualifies as a ripoff in my book.

Lori H.

1/21/2017

Our furnace went out in mid December. This company came in & gave us a really good estimate. They addressed all of our concerns & did a fantastic job! They were very detail oriented & we couldn't be happier with our new furnace!

If you are looking for someone you can't go wrong with ABC Cooling & Heating.

Thank you for a wonderful job

Dave H.

7/27/2017

We were having our house earthquake retrofitted in the crawl space (Brace/Bolt), and the workers damaged our heating ducts, so we decided to replace the ducts and a 40 year old furnace at the same time. We called ABC Cooling, heating and plumbing. Jeff (sales) stopped by and gave a very experienced and detailed estimate of what, when, where, and how the job would go down. We scheduled the job, the crew came by (Anthony, Garrett, and Ben), and in less than two days we had a new Carrier furnace with all new ducts in place. The crew was very tentative of wearing their booties when entering the living space of the house and very neat about their appearance. They showed up on time each visit and finished a few hours ahead of their initial time frame estimate. The work that was done, was professional and quite tidy. We actually have more space in our basement now.

Mickie H.

01/06/2016 12:00:00 SA

Excellent service!

During the busy winter season when our heater was broken, they were able to come by for an estimate in a few days and install a new wall heater the next week. I was very please with Jeff's customer service and responsiveness.

Pj C.

03/08/2017 12:00:00 SA

Got the heater fixed today by Justin, really honest dude and nothing major was done. Fair price compare to other place. We are Very satisfied and he offered good deals for the next visit which most likely will call them back again for annual maintenance.

Shrayus G.

9/17/2021

We got a pretty large job done by them. Got a high end heat pump, humidifier, filter, thermostat, and furnace. The job was fast and well done. The price was bounds and leaps lower than the 10ish other contractors we talked to. But we did have to negotiate it down. I can't be happier with the end result and I would gladly recommend them for all HVAC work at your house.

Dan S.

11/16/2021

The central HVAC in my home had not been serviced since it was installed in 2012, other than regular filter replacements. I figured it was time to have it looked over and inspected/serviced. I got a flyer from Bell Brothers and I figured I would pay for their summer AC service. The technician came out and it wasn't long before he was pushing the up-sell, from one unnecessary component to the next (hard start kit for the AC, air purifier for the air handler, etc). Despite me declining, he continued to push and make a case for these items. The one positive thing to come out of this was that the tech identified a dying capacitor in my AC unit outside. Unfortunately, he wanted to charge me $300 to replace a part I could buy online for $15. He then told me that if I signed up for their rewards program ($240), that he would throw in the cost of the capacitor replacement for free, along with covering the current AC service *and* a subsequent heating system service. I figured that was fair.

5 days after the tech serviced the AC unit and replaced the capacitor, it was one of the hottest days of the year, and our AC system - for the first time in nearly 10 years since we've lived here - stopped working. I ended up having to go out and diagnose the problem myself, because despite being a rewards member, nobody was available to come out to help me with this problem on short notice (even though that's exactly what they sell as a benefit of their program). I opened up the AC unit, took a look at the schematic that was pasted on the inside panel, and quickly realized the tech had improperly installed the replacement capacitor, such that it caused the fan on the AC unit to run backwards, improperly cooling the unit and causing the compressor to lock out due to overheat. I fixed the unit myself, and the company later refunded my rewards membership purchase to compensate me for my trouble, and also sent out a technician to look the system over and ensure no other damage had taken place.

Fast forward a few months, and I have a heating system inspection scheduled, and in addition they got me scheduled for a plumbing inspection since they do this too. The week of the heating and plumbing inspection, the heater inspector never showed up - they called after a while and said they would have to reschedule, so we rescheduled for the following week. The plumbing inspector never showed, no call, no nothing.

A week later, I get an email telling me that my heater tech is on the way for service, but the tech that's coming is the same technician that they originally sent out to service the AC who improperly installed the capacitor, who I requested they not send out again. The dispatch office said they were so sorry, and they'd have to reschedule for another time -- NOPE! I'm done. I do not wish to ever do business with this company again. Be warned.

Evy E.

2/14/2017

Fantastic work and so personable! Our heater has been broken since the end of December, and as renters we could only do so much. We've had a handy man come and fix it over and over again before finally being told it's a goner. So from late December to 2 weeks into February, we've been struggling with keeping the house above 60 by space heaters and boiling water. . .
Finally the owner decided to replace the heater and we were lucky enough to get Michael and Joqquin! They worked quick, took very good care of our floors, and were overall just very considerate and hard working! Michael even took a special look at our carbon dioxide alarm (we had it go off a few times) to make sure everything was working properly.
As a family from Missouri, we've dealt with many heating and cooling companies, but no company has had such awesome workers! Thank you, thank you, thank you!

Robert H.

11/23/2013

They were great!! Awesome!! PGE told us that the furnace was dangerous and needed to be replaced so we called ABC. They came out when they said they'd be there and gave us an estimate on the spot. They showed up for installation the day the said they would and spent about 8 hours straight taking out the old (circa 1971) furnace and installed the new one. Alex was very thorough and explained everything. Steve came out mid-day to check on things and make recommendations. We couldn't have been more satisfied. We'd had a bad experience with a furnace installed at the other house which we'd bought from a local branch of a major retailer. They had subcontracted to a local contractor who, not only never contacted us but didn't even call for a month (after three weeks of leaving messages). Then, to top it all off, they installed the furnace upside down (so it didn't work). My recommendation: Don't buy a furnace at a mall -- run straight to ABC.

Agustin R.

01/07/2023 12:00:00 SA

There not good on heater, air conditioning there staffs not good they still need to go to school to learn heating/ cooling/ they can't even go to a crawl space to check the unit the staff( Jason) can't go to underneath the house because he said it's so muddy and I feel sorry with this company because they are hiring a bunch of rookie technicians that can't do a simple job.

Randy W.

11/08/2021 12:00:00 SA

I have some older furnaces and air conditioning units in my rentals. I used Bell Bros. Membership Maintenance program to check on my air conditioners and furnaces. I want to commend their technicians for checking and cleaning my AC and furnace units. I especially would like to commend Rubin Aquayo for giving me such good service. I even asked for him to come back and check my own AC and furnace. He is very informative and thorough. I will ask for him at my next check up next year.

R. Wong

Rich G.

10/08/2019 12:00:00 SA

A week and a half lead time to get an estimate for HVAC replacement on my rental condo. The day before they called me to confirm and stated that my tenants being there was not acceptable and they refused to give me an estimate unless I (the owner) was there. I had work appointments and had previously given them my tenants phone number to confirm their arrival. I re-explained that my tenant would be there and I would be happy to talk with them on the phone about any questions or options. They refused to do the estimate explaining it was their policy to require the owner to be there. They should have told me that when I made the appointment a week and a half earlier. I asked to speak with the manager and was told the person I was speaking to was the manager. I then explained that policy is not a reason for telling me I needed to be there. After multiple requests, they refused to give me any reason other than policy for refusing to give me an estimate without my presence. After I explained I would have to give them a negative review on yelp and closing the call, another representative called me back. They told me that they were not an inexpensive option for HVAC replacement and suggested that I probably wouldn't be happy with their estimate. So, a week and a half wasted. Maybe they do good work but from their own statement, they are not an inexpensive option and as a landlord who values his time, they won't do an estimate without me being present. (Probably because they are expensive and want to try to use relationships to close the sale while mitigating their extra cost.)

Marianne O.

04/05/2023 12:00:00 SA

we needed a running toilet fixed $99 to come out and view quote to fox was over $800 It couldn't be done that day because the plumber didn't have the parts they needed. He promised to come the next day. But--. NEVER showed up. A call to Bell Brothers found that the appointment was never scheduled. The customer service rep was rude, unhelpful and kept insisting on setting an appointment for the next day even though we weren't available. I asked to speak to a supervisor and was put on hold for 5 minutes then told that no supervisor would talk to me and they would call back. Still haven't received a phone call. AND a received a confirmation for an appointment that I told them I could be available for!

There are lots of companies in the area. I'm sure that I'll find someone who values my business. It doesn't appear that Bell Brothers does.

Eric E.

12/01/2017 12:00:00 SA

These guys are professionals and experts in their work. We first met with Mike, who took the time to thoroughly explain our options, covering each detail, and answering all of our questions. We new right away we would go with ABC after our initial meeting.
The installation crew was polite and courteous. Garrett, the installation-crew leader was great. He even worked with us to make some design changes to help us prepare for future projects. Garrett (the 2nd one) and Eduardo not only did great work, they kept things very clean, making sure to quickly vacuum up every little piece of debris that hit the floor.
Angel takes a lot of pride in his work and is very knowledgeable. Top notch experience from beginning to end!

La C.

9/17/2008

We used the one located in concord. They did a good job - both professional and courteous. They installed our a/c and replaced our furnace. They did everythign in a timely manner and addressed any issues we had. Would use them again and would recommend them.

Greg G.

7/21/2017

ABC Heating and Cooling is the only HVAC company we would consider doing business with. We have used them for over ten years. They installed or new heaters and air conditioners at a competitive price with zero fuss. They have been coming out on an annual service agreement every year. They always arrive on time and are diligent and speedy while they are here. Don't be fooled by the specials and coupons. Those guys always find something wrong. We couldn't be happier.

Scott R.

7/26/2017

Michael Stone at ABC Cooling and Heating has been a huge help. PG&E shut down my Grandmother's heater because of a cracked housing. He came over to access the situation and said it was a job he could absolutely do. The problem is that there was no time on the schedule due to numerous winter heater problems in the area. He put us on an list in case there were cancellations, and he even stopped back by with a portable heater for her to use.
This company was great to deal with!

Nicole M.

10/05/2019 12:00:00 SA

We just had an amazing experience with bill of ABC cooling heating and plumbing. Our window for him to visit was between 9 AM and 1 PM, he was here before 10:30 AM. As soon as we told him what the problem was he quickly seemed to already know what the likely problem was. He opened up our unit and within five minutes diagnosed that it was the heating blower capacitor. We definitely give ABC five stars and if you get the opportunity, ask for Bill as he is very knowledgeable and super professional. He's also from Hayward so there's bonus points!

Margaret R.

04/11/2019 12:00:00 SA

EXCELLENT! When our heater died, we found them on Angie's List. Jeff came out very soon to give us a quote. He was very informative and professional. We had read the reviews and decided to go with them without even getting other quotes. It wasn't the lowest price around I'm sure.....but it was about what we expected, other than a couple of newer additions which I'm sure we will be happy with. 5 young men (Joaquin/Ben/Dillon/Alvaro/Allen) started the next morning! This was quicker than it might have been because it's April & not high season for worrying about heat. These men were Friendly, Informative, Efficient, Capable. I can't say enough good about them. I have a home office and an income tax business, so I was here working and they were here for 3 full days. I was Completely comfortable with them around. It was an Exceptional job done and I'm kind of going to miss them! ;-) Great Job ABC!

Karen B.

07/01/2021 12:00:00 SA

We had a great experience with Bell Brothers installing our AC unit. Marcus helped us figure out what we needed, and Morjen and Khalil were the excellent installation team. They answered all of our questions promptly and scheduled our installation in only a few days. They were professional and seemed to have done a good job with the installation!

Sunil V.

8/13/2013

This is not the first time where my experience has been contrary to yelp reviews.
Not sure if ABC fits the category.
First the appointment for inspection took time. Then, the estimator was trying to sell me saying 'We are highly rated on Yelp and we are busy.. , rather than focusing on current task and customer. I believe they are drowned by yelp reviews. Next, it has been 3 weeks and estimator has not responded. Then, he was spending time on my home decor rather than on HVAC issue.
I would stay away since there are many other professional and better quality companies around.

Virginia S.

8/21/2018

Joaquin, Ben and Joel, these men were polite and clear about the objective of our project. they left our space clean and tidy. A pleasure to have them take care of our problem.

Anna P.

1/21/2013

Awesome service. Our heater went bad and the contractor who came in diagnosed the issue in a minute and explained the issue to us. Will highly recommend !

Kelly R.

12/30/2010

I couldn't be happier with how quickly I was scheduled in, the service, and how these guys handled this call. It was a win-win situation, all around. My heater is working, we have a funny and great story to pass on, and most of all that squirrel is still alive and foraging in my backyard somewhere.

Special thank you to Sal and Scott, bless you guys!!!!

(two very short video clips of the squirrel incident attached)

youtube.com/watch?v=Aa4S…
youtube.com/watch?v=qOo_…

Audrey S.

9/22/2022

Ben and Morjen installed our HVAC system (AC + furnace) during a recent heat wave and did an amazing job. They were fast, efficient, extremely knowledgeable and helpful. Everything was finished within a day and they left no mess in our home. Thanks so much!

Elizabeth P.

2/26/2018

ABC Cooling is who to call when your heater breaks down. They will do their best to get you into their schedule. Thank you for all your hard work to Derek, Chris and Gabe who installed our heater. We were very impressed with their professionalism and courteousness. They took the time to explain every step of the installation and answer all our questions. We never once doubted their expertise. We are enjoying our nice and warm house!

Elena J.

11/07/2019 12:00:00 SA

I highly recommend ABC Cooling, Heating & Plumbing. They are my to go technicians. I am giving a 5 star review to technician Tim Wind for his work well done, in a timely manner and great customer service!

shalini t.

12/13/2021

UPDATE - The manager of Bell Brothers contacted and offered his aid in fixing the issue. He was very courteous and apologized for the inconvenience and bad customer service.
Danny J, who came by from their Santa Rosa office, was extremely knowledgeable and swiftly rectified the issue.
You guys are my favorite for any plumbing and heating issues.

Amy S.

3/28/2022

Ruben was very professional. He took the time to clean and tune-up our furnace and explain to us what he did. I would highly recommend Bell Brothers. There is no sales pitch whatsoever to get you to buy something new.

Prentice J.

1/25/2016

ABC tech had diagnose the problem, to fix the problem would cost $679.00 that's the cost of the part I was told, so I went to the next room called appliance parts distributor and the cost of the part was only $259 plus tax..$400 mark up? Unbelievable!! I will do it myself.

Tyrone C.

10/19/2017

What can I say. Very professional installers. From the time they showed up, to the time they left, Allen, Joel, and Gerrit worked as team and I was impressed that each one talked their task at hand with little down time or struggles. i'd recommend this company to anybody looking for HVAC needs. Shout out to Jeff, the estimator too.

M S.

2/24/2017

My experience with ABC has been really great, especially the team (Stu, Anthony and Michael Stone) that worked on my new heater project at my home in San Mateo few back. The quality of workmanship is really good, attention detail was great, very accommodating/flexible style of working and overall a great experience.

We are very happy with the new heating system. I would recommend ABC for your HVAC needs.

Derek L.

11/29/2018

Pierre came out to my house on 11/15 to repair my furnace. My furnace had been overheating and switching off.

Peirre recommended I replaced the furnace saying it was oversized and wont work. Despite it being installed in 2004. I was quoted $10k for the furnace replacement.

He then proceeded to move around my ductwork to increase airflow. Then later showed me that there was a disconnected duct and then tried to sell me on replacing my entire ductwork system for $8k.

I declined the work because i think those prices are outrageous. but I knew for a fact that all the ductwork was connected properly do to my house inspection and my own inspection prior to calling anyone over.

I can't believe any repairman would just leave a pipe unconnected and also try to play if off like it was like that in the first place. I would not recommend ABC cooling.

Ed Y.

6/29/2016

Highly recommended for this company to do your HVAC. Very knowledgeable and professional, reasonable charge for coming out. Especially Bruce Sotelo very experience technician.

Floyd D.

8/28/2017

This is the most responsive and knowledge HVAC company I have dealt with. From the installation of our replacement system to maintenance, everything has been professional and timely. I highly recommend ABC to anyone.

Elizabeth F.

1/15/2019

I had an issue with a System failure which showed up on my thermostat. I was very pleased with the prompt service I received. Justin was very thorough in checking everything out and was able to locate a blown fuse which was the source of the problem. He also was helpful in getting me a surge protector for my AC unit to help prevent future problems. I would definitely recommend him and ABC.

Fernan C.

9/24/2020

Very pleasant experience with ABC Cooling, Heating and Plumbing company. The installation process was very smooth, I can't say enough for the the installation group lead by Alvaro and his group Brian and Joaquin. Very professional, mindful and hard working. Finished at the promised date, their work ethics is superb and they are very respectful.
I will definitely recommend ABC Heating and Cooling to my friends and family.
Mabuhay ABC!

SUE M.

10/15/2019

Tim arrived on time for a service call today. He checked my basement for leaks and went up on the roof to check out numerous vents that I had requested to be checked. He was knowledgeable and explained more than any other plumber I've had in my home. Thanks for everything, Tim.
Next time I need a plumber, I'm definitely calling ABC.

Ron B.

6/28/2017

These guys are the best! They are fair, punctual, clean, and professional. Great service. Every time they came out from the initial install years ago, to the yearly maintenance, they have been extremely friendly and expediant.

Jan S.

8/16/2018

ABC came out promptly when our air conditioner failed and was able to install a new system within 5 days. One of the thermostats on the new system was defective. Pierre came out the very next day, installed a new one and checked all the wiring to be sure the system was functional. He then, patiently waited as I programmed the new thermostat.

Lac D.

06/09/2019 12:00:00 SA

The AC installed within a year (8months) has no cooling air conditioning !!! Was told the one AC we had was the best one.

Aaron S.

11/24/2021

This review is in regards to my interaction regarding requesting a quote:

The Bell Brothers team responded to me through Yelp within minutes of my request. They gave me the lowest quote I'd received all day, but they couldn't fit me in for an emergency service at the time.

I recommend giving them a call or sending them a message on Yelp!

B Z.

2/13/2016

Love the new 95.5% Performance Carrier furnace installed Feb 2016 by two friendly, polite, professionals. They arrived on time, were knowledgeable and able to solve previous furnace installation problems, they explained everything, and left the work area cleaner than it was. I highly recommend ABC Cooling - Heating.

Catrina B.

1/27/2017

I found ABC Cooling, Heating, and Plumbing very impressive from start to finish, with absolutely no red flags from everyone I made contact with. Not only was my problem corrected, Justin the repair person came earlier then my scheduled appointment; there was no lacking in efficiency or competence, as he did an outstanding job and was pleasant while doing so.
I will be using ABC when I replace my furnace, I highly recommend you to try them out.

Patsy F.

12/06/2010 12:00:00 SA

We were impressed right from the beginning of our contact with the salesperson who came to our home. He was professional, knowledgeable, and courteous, as were the installers. They showed up on time, worked efficiently and cleaned up at the end of both workdays. Full operating instructions and all necessary paperwork to receive our rebates were provided. They assisted us in contacting the city inspector for final approval. When the city inspector noticed that the work had been completed by ABC, he knew the inspection was going to be favorable as he was acquainted with their quality of work. ABC received an A+ from us and we highly recommend them!

Theresa N.

01/03/2019 12:00:00 SA

When your furnace goes out in the middle of a cold spell four days after Christmas, it is serious. And the people at ABC were very responsive. Technician Pierre did a useful diagnostic (it had appeared to be one motor gone bad but was actually two), Michael Stone did a very good job explaining options, and given how old the furnace was, we opted for a new, more efficient furnace. ABC's team of Alvaro, Joel, Antonio, and Benito did a great job on our furnace replacement, coming out the next day, keeping the house clean, being attentive to alerting us to what was going on, tests, repairing a tear in the ductwork, etc. All in all, really pleased with their work, promptness, and professionalism.

Christine M.

02/09/2021 12:00:00 SA

Bell Brothers gave me an unexpected treat today as part of their service call. Maybe it was as a thank you for allowing them to use this service call to train two new service technicians, but they gave me a service to my furnace that went way above and beyond what was described in contract and way beyond my expectations. Their explanation to me of all the specifics of their work was very clear and their professionalism and friendliness was commendable. I witnessed them all working together as part of not only my service but their hands-on training. I was very impressed. Thanks for sealing the deal for me with you all, Ron, Jose, Cyrus, and Wais! I'll look forward to seeing one or all of you again! GREAT JOB!

Abbie D.

02/05/2019 12:00:00 SA

ABC installed air conditioning in our 100 + year old house. Jeff provided the estimate and was helpful with his explanation of the system and what he thought made sense for our house. Alvaro and Antonio installed the system in our house. They were professional, neat, and kept me posted on their progress during the process. Alvaro explained what he found in our crawl space and attic, how are existing system looked and how our new AC works. I recommend the whole team. We had a positive experience with ABC. Thank you!

Cone B.

4/27/2018

Kudos to Allan, Ivan, Chris and Eddie for a job done well, and for their willingness to answer questions along the way. Very friendly and courteous, concerned with keeping the house clean, and with leaving a minimal footprint. I will recommend ABC to any Bay Area Friends with heating, cooling, or plumbing needs!

Linda T.

7/25/2019

This was my first time using ABC I appreciated receiving text and email from the ABC informing me who would be my technician and what time the tech would arrive. My tech was Twoleaf P. He was very prompt, provided excellent customer service, and very knowledgeable! He explained everything to me about my AC unit which had never been explained to me by the previous company I used. Once the work was completed, there were three options for me to pay, which I appreciated, and I received a final receipt via email. Thanks again ABC for providing me with excellent service!!

Glenn K.

12/08/2013 12:00:00 SA

Just had ABC out to fix a problem with our forced air furnace. The igniter conveniently decided to fail (after 11 years granted) during the first real cold snap of the year. I called other HVAC people but the soonest anyone of them could schedule me in for was a week out (seems a lot of people were in desperate straits at the 35 degree weather). One of them referred us to ABC and they could fit me in the next day which was a Saturday (today in fact). The ABC service man came in the middle of the allotted time window and quickly diagnosed the problem. It was rapidly fixed and he discovered an important additional issue (a clogged condensate line) that he fixed at no addt'l charge. I am warm and therefore happy.

Greg B.

11/18/2021

Our old (32 years) Day and Night furnace was intermittent, sometimes not heating our house at all. When it did heat the house it took about 10 minutes for the flame to come on.

We contacted Bell Brothers and was able to get Ron, Bell Brothers Plumbing
service manager, to come out and repair our furnace. Because of Ron's
30 years of experience, and 100 percent knowledge, he knew what parts to bring with him, and had a good idea what the problem was before he came here

Ron was very friendly, professional, and isolated the problem to the three wire pilot heat sensor switch. He cleaned the burners in our furnace, and replaced the defective part. He also checked the furnace to make certain it was safe, and operating properly.

Our furnace now works better than it has for many years. The furnace flame now comes on in seconds, and heats our home very well.

We are very appreciative for Ron and Bell Brothers Plumbing for solving our furnace/heating problem.

Greg and Pearl
San Jose, CA

Yevgeny O.

12/18/2017

I'm so happy with a level of knowledge and professionalism these guys provide. I worked with Michael after discovering my Nest thermostat failed. Before calling ABC Cooling I wasted so much time on the phone and chat with Nest tech support (they only know how to turn it on and off, no troubleshooting skills).Michael came in, assessed the problem and fixed it within 10 minutes (No joke, took him 10 minutes or less to figure out what was wrong with Nest). He spent another minute on fixing the issue and it started working. Unbelievable! I was very impressed and extremely thankful. I will do business with ABC cooling again.

Alonzo F.

8/23/2019

Thanks once again to the team at ABC Cooling. I should have been writing this before but I always forget about Yelp. Anyway for the past 3 years almost you have helped me and my family with our old cooling system. And also fixed another Company mess-up that I could not tolerate for 3 days, because they had no idea what they were dong. But ABC Cooling found and fixed the problem, by the way sorry for that. There customer service was and has always been excellent for us in the past and present. I'm speaking for the hole team, I don't want to call out names because there all great. We have had situations where the AirCon went out and I have 4 dogs that needed that AC on. Remember that first heat wave we had in the 100. One of my dogs had surgery for cyst removals and came home to no AC. They helped with accommodating us the same day. It was late in the evening when they assisted us thank god because the fans that we had purchased were no help at all. That same day the PG&E went out about 6pm so we had no power in the house. I informed them about this and they were still coming hoping it would be back on then. Well it came back around 11pm from a transformer in front of our house and they were there for us. The technician came and got to work and fixed the problem. So I applaud them for there service and Professionalism. I read one of the 1 stars that they received, and to me it is impossible for this Company to receive a 1 star. You know some times we have bad days it a given, but Thanks again for assisting us with our AC problems, maybe sometime in the future we will get a new one, and I guarantee that ABC will be installing it for us. Thanks your forever customer Alonzo.

Leslie D.

9/20/2021

We purchased our house new more than 24 years ago and only had our furnace inspected once in all that time. I was a little worried that we were going to be told that we needed to replace it, simply because it was that old and hadn't been serviced regularly. It's something a disreputable company might have done. But the technician did his job quietly and left no mess. He showed us the worn part that needed to be replaced, checked the inventory on his truck and the price and replaced it. It all came to far less than I had feared. We'll now get our annual service done by Bell Brothers, who have shown that they are reliable, efficient and honest. I personally couldn't ask for more from an HVAC company. I highly recommend!

James H.

11/09/2009 12:00:00 SA

Since my home was built in 1994, odors from the subfloor have wafted up through the badly built custom return plenum. Finally I searched for someone that could test my vents. Only a few companies showed up. One was ABC Cooling.

They arranged to come out for free to look at it. They told me I did not need to pay for this diagnostic as they could replace and reseal the plenum. I asked for a new high efficiency furnace bid while they were there. In fact, I got 4 bids. Only one other company got back to me with a shoddily written estimate several weeks later. ABC's estimator, Bill, got back to me with a good bid and by attached PDF in email. It was very easy to work with Bill via email.
ABC sent over Stuart and Robert to install the new furnace and seal the plenum. They do clean neat work. Even improved the electrical work around the furnace. Always wore booties, put floor coverinng and vacuumed afterwards.

Everything was great, but plenum still allowed odor through.

I called back and Scott proactively suggested they get another guy out to fix it.

Sal came back and spent 3 hours but got it done. It wasn't an easy task as it was a very custom metal plenum to fit in a hard to reach area. Everybody I worked with at ABC was very skilled and customer oriented. In fact, I even got a call from the lady that schedules from her home because she couldn't reach me while she was at work. I can't recommend them enough.

Kellan H.

1/21/2011

We can't thank Jeff and the guys at ABC Heating and Cooling enough for their professionalism and precise work installing our %95 efficient central heating system. They came on time, left our house clean, gave us a great bid, communicated with us throughout the process, and walked us through the rebate procedure. We are so happy (and warm), thanks to ABC Heating and Cooling!

Christine F.

9/17/2018

I've been using ABC for my furnace installation and service for six years now, and am very pleased with their honesty and technical ability. Each technician who has come to do a check up on the furnace is on time, helpful, and friendly.

Sofia D.

10/27/2016

I had 3 quots from different companies, there are 3 people at ABC COOLING I special thanks for all great job and price. MICHAEL STONE cane 2 following years (thats what it took me to make a choice) HE got me a very good price to chamge the complete furnace at home and instaled it in the atic which was a very good idea from MIKE D'ANGELO AND JOAQUIN NUÑEZ, these 2 guys did a fantastic job it was hard 4 full days, they came early before 8am and leaving late by 5:30pm, they worked very neat, clean, efficient, and answering all questions me and my husband had, they also show us how the new system works, Im so happy with their work, IM GONE MISSED YOU GUYS THAKS FOR ALL THE WONDERFUL AND GREAT JOB, you are the best, hope all workers are like you 2 and have pacient like mike stone pricing my expectations. Mike D'Angelo even help me to make the payment by phone, and both mike nad mike D. Wait for me until I decide wich credit card to use, OMG THANKS GUYS.........TOTAL RECOMMENDED

Tre L.

04/09/2021 12:00:00 SA

From the quote to the install, they were top notch throughout. Though my HOA was a pain in the behind waiting for the okay, Marcus and Devin at Bell Bros. kept in touch on a regular basis. There were plenty of workers on hand for the install, and they were professional and courteous the whole day through. No one stuck a nose out of their COVID mask indoors, which was nice. Thank you!

Sheri G.

03/02/2017 12:00:00 SA

Called these guys on a Sunday afternoon or evening, and made an appointment for the next afternoon. The repairman came within the appointment time window and got our heater fixed up in a jiffy. Thank you for the pleasant experience, Bruce! :)

Ltmei L.

09/09/2017 12:00:00 SA

Jessie Garcia from ABC helped me with the AC problem recently. He diagnosed the problem quickly and worked very diligently to address the issue. I finally have cool air at home during the heatwave week. As a result, I decided to sign up with their annual maintenance service. Jessie is very professional and dedicated and I would recommend ABC and continue using their service.

Sunita K.

02/01/2018 12:00:00 SA

We called three people to check our furnace and no body find out what was the problem. Then we called ABC cooling & heating. They send Sal Gonzalez and he find the problem within 5 minutes. He fix the problem.

SW K.

10/16/2017

Tech diagnosed the problem with our heater very quickly and had the part needed in the van. Repair was done and tested good. Great job.

Derek G.

5/13/2014

Very professional ethical company. I would highly recommend them to anyone needing heating, air conditioning or plumbing. I dealt with Jeff, his proposal was highly competitive from a pricing standpoint and the company backed him in performing the job with a great deal of expertise. Sue in customer service was fabulous and responsive. Mike assisted us in completing the necessary paperwork for our PG&E rebate. Finally the crew who removed and installed our new AC/Heater and ducting were the best, led by Anthony, Jesse, and Ernie!

Danville.

Linda P.

1/18/2016

We woke up recently to a very cold house and discovered our furnace wasn't working. So we did some research and called a company that had some reputable reviews, ABC Cooling & Heating. They sent out one of their guys to take a look. He showed us that the fuse had blown and that a wire had become disconnected and corroded. He listed several repair options (replace the SSU switch , run a new wire from there to the furnace, possibly have to get a new fan and motor, etc.). He estimated those cost may be in the neighborhood of $600. The other option was to replace the furnace with a new one, but a different person had to come out to give us a quote, which we couldn't schedule until the following week, which we did receive. But we decided to get a second opinion and I'm glad we did (look for my review starting w the letter N and that is a coastal region in France). The second opinion came out today, took a look at the furnace, reconnected the wire and voilà we have our heat back. For the $59 service fee, ABC didn't even attempt that simple fix. To ABC's credit, both service men were very polite, (and Mike Stone was very good about explaining the different furnace options and not recommending the most expensive) but these companies just want to push you into buying something new rather than attempt to repair something. It was such an easy fix and I could have been writing a great review for ABC rather than the one I wrote for Norm.

Gail C.

08/08/2019 12:00:00 SA

We were super-pleased with ABC. Our air conditioner unexpectedly stopped working last night. We called ABC just before 8pm and were able to schedule a service call for this morning. The tech (Bill Sweeney) came out this morning, diagnosed the issue and made the repair - all before 11am. Many thanks to ABC and Bill! We will definitely be repeat customers should we run into any issues in the future!

Eddie L.

6/17/2023

Thank You Bell Brothers, Ron and Kyle worked patiently to isolate the power source of our AC units, while doing the regular maintenance they found there were exposed wiring, corrected it therefore prevented what could have been a major problem down the road. I highly recommend their professional service for your home or business.

Alvin S.

4/13/2023

Bell Brothers was very responsive and did a great job replacing the wall heater in my rental unit, from the initial estimate through installation.

During the assessment they identified asbestos and provided a recommendation and arranged for a professional removal company to safely remove it. They showed up in time and the whole process was completed in three business days.

I would definitely recommend them and use them again.

Tomm S.

02/06/2019 12:00:00 SA

This is just a quick note to say how much we appreciated Sal's help with our furnace on probably the coldest day of the year. He got here when he said he would, diagnosed the problem and had the unit up and running within an hour. He had the necessary part (a capacitor) in his truck. You'd be surprised how many repair people carry absolutely no spare parts. You can't beat a repair person who shows up when he says he will, fixes what needs to be fixed in a efficient manner and is pleasant when he's working on your problem. Way to go!!

Don L.

3/27/2020

ABC is good, form the day of appointment someone form the office contacted me via email and phone call. David was the technician that came out explain issue . David came out with this gadget small camera and had a visual on the crack heat exchanger ..David is very knowledgeable ..

Scott S.

9/23/2017

I was very pleased with the professionalism from the team at ABC heating. From booking the appointment, to having the service technician Justin Sexton, who was skilled and explained in detail the condition of our very old unit, and then finalizing with the sales guy Micheal Stone , we give a shout-out to ABC. The actual work will start in December, but we are confident we selected a no. 1 company .

Mai.Anh V.

12/29/2021

We just bought a house in Hayward and needed to get the heater checked out. Ruben was assigned to come out and do the tune up and I couldn't be happier with his service. He was very polite, genuine and helpful. Even though the service we requested was for the heater, he was able to answer all of our questions about our AC system as well.

We will be joining the membership program and requesting him for our future maintenances. I'm really happy to have called Bell Brothers for their service.

Luis P.

3/23/2019

I could not be happier with the service that was provided. I had an initial consultation that was very informative. I was given an the exact cost amount for the installation of a mini split heat pump that same day. The work was all done in one day and it was hassle free for me. I would recommend this company 100%.

Eric Y.

11/13/2013

I hate giving only 1 star but this company is just not honest. We had them come out because our floor heater was not working. they said that nothing could be done and it needed to be completely replaced. The thing was it was working just 3 months ago and we had gas company come and shut off pilot during the summer months. We told them that and they said it just needed to be replaced. Because we dont have 10K for a new system we called someone else and they came out and fixed it for 250$! Dont trust these guys.

Raj B.

09/04/2018 12:00:00 SA

Our heater stopped working alltogether
Its 20 years old. Tristan and Steven came over.
Got heater fixed in 30 mins. At very reasonable price. .They provided honest, detailed professional
Opinion in life expectancy of system when we should change sys and what systems are on high quality and compatibility.

Carol E.

5/20/2017

We have had the twice yearly service from ABC heating and air-conditioning for many years now. During that time they have kept our equipment maintained and ready to go and it's a comfort to know before the heat hits that the air conditioning is all set for the summer. Several years ago they installed a furnace for us. it was an easy seamless process and it has worked beautifully. Bruce is our regular technician who comes out and services the equipment in the fall and the spring and he is a pleasure to work with. We look forward to seeing him (as does our dog) He does an excellent job and it's a comfort to know that the furnace and the air have been maintained so that they will function correctly when they're needed. And they always have. Thanks so much for all your help to Bruce and ABC

Le A.

4/29/2022

Bell Brother fixed my furnace! They responded super fast and customer service is prob the best I have encountered for the past 5 years along all my home repairing service companies. For my appt, I requested early morning appt and I always get a phone call 20-30 mins before their arrival. They came with their own shoe covers and gloves. They assessed the whole system and tested out everything and quickly scheduled the parts and fixed it for me. My rotor for the furnace fan was completed out of function. After the repairing work, I also joined their membership with two maintainness annual check for AC, furnace, and plumbing system. By joining the membership I got 25% off my repairing work cost. Highly recommend to my east bay neighborhood community!

Tracy C.

05/12/2018 12:00:00 SA

Great customer service from JC! Not only was he quick, knowledgeable, and efficient, but he was also very personable and made a new process for me as familiar as he could. He gave honest answers as to what next steps could and should be done. Great experience overall!

Anthony P.

9/27/2021

I wouldn't recommend this company if you have an plumbing emergency going on. I had A major back up problem. My water lines were clogged. I had poop water coming up from the bottom of my bathtub. I also had a shower in a studio apartment of my home and poop water was coming up from the floor of the shower. I called Bell Bros and asked them when is the soonest they could come out to my place. I needed this repair done very soon. I would've been OK if they would've said maybe a day . But instead they told me no one would be available for another 3 WEEKS!!?!! Wtf. I have a major plumbing emergency!!. my toilets are unusable. What am i to do for 3 weeks?! Most people need plumbers when there's an emergency. If you have a plumbing company that makes these incredible brags about how great they are and all the deals they can give you, and they can't make themselves available for an emergency for three weeks that is piss poor customer service. I would not recommend them at all. They could have at least referred me to a better plumbing company... I found one H & R plumbing. Excellent services for emergencies. If Bell Bros are getting good reviews, they're probably from friends & family

Kiwi F.

6/29/2015

ABC did a great job on our recent furnace install.

The sales rep Bill was very courteous and professional, and did a through evaluation of possible options with pricing during the home visit. He was really patient explaining options and when in doubt called the main office to get expert opinion from the installers. We appreciated that Bill didn't try to push the most expensive products, he agreed that something more basic was good enough for our needs.

We opted for an in-home energy energy assessment ($175) to figure out additional improvements and whether we qualified for PG&E rebates. The assessment turned up issue with inadequate water heater ventilation that was fixed along with furnace install. In the end our total work was not eligible for rebate, but the assessment was still money well spent to get a comprehensive look at home air leakage, insulation quality, etc.

Furnace install took a day including the water heater fixes and cutting a new air return for increased air flow. The crew arrived on time, worked quickly, and didn't leave any mess.

After install the furnace blower was making some strange noises. ABC sent a technician right away to fix, and it's been working flawlessly for several weeks now.

Heidi W.

7/31/2019

We were highly recommeded this company when our AC went out (during a heatwave of course) in August of last year! I was impressed how quick they sent someone to check our unit and we were told our unit was dead...no chance of repair. It had to be replaced. Within a week the salesman showed and when we were told how much a new unit would be, i literally felt nauseous! But we live in an area thats very hot and needing AC is a must so we had to bite the bullet and fork out $8400! They sent 2 guys out to do the installation and they were great. No complaints about them. The AC unit however was louder then our previous unit. So I called about that and they came and installed a sound blanket that didnt do too much for the noise. 5 months later the permits showed with a note saying to call to schedule the final inspection so I called and talked to Mike. I told him Mondays would be ideal for the final inspection and he said he would call me back. 4 months later I call again, and Mike literally sounded like he could careless and said he would call me back. Its now been almost a year since our unit was installed and still no inspection! They were so quick to callback and help us until they got their $8400. Now they could careless! Thanks for leaving us hangin ABC! I guess I have to do YOUR JOB and call the city for the final inspection!!!
Consider any other Heating and Air company before you use this company. I trusted the recommendation but I totally regret not getting other estimates as well as having our unit checked by someone else. Makes me think that our original unit was fixable and we got cheated!

Austen P.

09/09/2021 12:00:00 SA

I had a great experience with the technician Alfredo that came out to check on our AC unit and furnace. He was on time, very easy to talk with and knowledgeable. He spent about 3 hours at my house checking out the ac and furnace, gave it a good clean, got into the crawl space of the house and even taped up some of our ducts where air could be escaping. The only reason I am giving them 4 stars is their pricing. I needed a new hard start with relay for my compressor and was charged $483 for it. This item can be purchased on Amazon or any local industrial supply store for less than $50. I get needing a professional to install sometimes, but I regret not doing more research, purchasing it and installing it myself. Took Alfredo less than 10 minutes to install and didn't look very complicated at all to warrant the labor costs / margin they charge on the piece.

Props to Alfredo. Nice guy and enjoyed chatting with him!

Angelica G.

7/14/2023

They worked on my AC and made it work again. They were very clear with their plan of action and followed through with their appointments and quality of work. I highly recommend the Bell Brothers.

Tarun B.

9/23/2011

This is by far the best service experience I had in long time. I can't remember the name of technician, since this was done few weeks back, but the person showed up on time. Very polite, courteous and explained everything in detail about A/C mainetance service. Without losing time, he started his work. During the maintenance, he pointed that A/C is marginally low on FREON and might need couple of shots. I told I'd wait for an year or so and observe it is leaking. At the end, he ended up giving the shot FREE as he could not leave the A/C running in such marginally low state. What else could you expect from professional.

I hope all the technicians are equally good in this company. They have my 5 stars. I am also planning to schedule Heating maintenance service with them.

Matt Y.

2/15/2017

Needed to service the heater and AC in my house. ABC provided the best service. The front office contacted me to update me on the status of the technician's arrival few times. When tech got to my property he was polite, considerate, most importantly honest. He got my heater going at no time. I would definitely use ABC again as I am a property flipper and will need their service quiet often.

Randy S.

08/08/2017 12:00:00 SA

My assigned Technician was Justin. He arrived on time with an array of diagnostic tools. My unit had a frozen motor which he ordered and will be back to install. Prompt, clean, professional, and efficient.

Garland H.

12/26/2018

I called ABC Cooling to do some work on my gas line / heating. They were really accommodating with my schedule. Angel and Junior showed up right on the dot! We did a thorough overview of what the job will entail. Very no nonsense They finished the job ahead of schedule. Overall, a great experience and I highly recommend them

Brittney P.

9/25/2017

I got refund for the 2nd time service charge. They also offered to fix my heater free of charge to compensate all the troubles I have been through. I thanked for their gesture but politely turned them down. It is against my principle to accept anything for free. Plus, I think free is the most expensive.

They agreed that I should not be charged for the 2nd service in the first place since they did not correctly diagnose the problem at first time. So there should be no same issue for any of you who want to hire them. After all the time and energy on this issue, I am glad this is finally settled.

Kerman C.

05/11/2012 12:00:00 SA

I can sum it up in one word, Ben.

I don't know what I was thinking when I called a H&AC company that was NOT from Angie's List. Angie's List ROCKS! The technician that came out quoted me $804 dollars to clean out all the blockages in the coil, replace the filters and bring the system back to factory fresh. I thought that was steep and told him I would get back to him. That visit was $119.00.

I remembered I had joined Angie's list so I logged in and found ABC Cooling and Heating. They had all positive reviews so I figured I would give them a try. Ben came out the very next day. It was a Saturday! The visit was $59.00 to assess what could be wrong. He went through the unit with a fine tooth comb and could not substantiate what I had been previously told by the other company. The problem was simply a flip of a switch. The unit had been turned off and I didn't even know there was a switch there. I just knew about the breaker.

Ben was very knowledgeable about the unit and took the time to explain in detail how everything worked and what to look for should it stop working again. I swear I wanted to hug him when he left and I am a dude. Not only did he save me money but he educated me. I will NEVER go to anyone else for my H&A needs again. ABC is it for me.

Sharon N.

12/28/2021

If anyone deserves a second chance to make things right, it's definitely Bells Brothers. I spoke with the general manager Ryan and he went above and beyond to make things right. He sent over Alan who got the job done professionally unlike the last tech that came out . Bells Brothers has redeemed themselves and are now going to be my go to for hvac needs.

Kay J.

01/10/2021 12:00:00 SA

To cut a Long story short, this company really stands behind their customer service. I would highly recommend them. I had problems with a heater that they had installed a year and a half ago,that was malfunctioning and they completely replaced it with a new one at no cost to me.
Extremely professional management and phone service as well as super friendly and efficient technicians. The reason I went with this company in the first place was because I felt safer under the umbrella of a larger company. Don't be put off by a large company thinking that they will not care about you. In fact it is the complete opposite. If there were more stars to give them I would.

Suzanne H.

1/21/2020

We met with Michael Hunt and asked a lot of questions. He was very professional and patient explaining all the deals. We are going to buy our water heater and furnace with the company. I recommend him for all your water heater questions. Very honest and friendly.

E.B. S.

7/17/2018

My AC stopped working. I was able to identify that it was the fan capacitor (probably due to neglected air filter), but after I changed that out, NOTHING worked! I was pretty sure all my major components were good, but diagnosing which electrical thing I'd fried was a bit over my head.

I called several places looking for speedy service... Some places weren't available for days, some didn't respond at all to my message, and some had a $100+ service call fee (what you pay just to get the tech to your home), These guys arranged a visit the same afternoon (I called around 10am), the up-front cost was the lowest I'd heard ($60, I think), and they could alert me when the guy was about half an hour away so I didn't blow my afternoon sitting around waiting (I ABHOR the proverbial 4-hour service window).

They actually called an hour ahead, and again (63 minutes later; I checked my phone log) to say he'd left his previous call and was on his way. A few minutes later Justin showed up, listened to my account of what happened, and got right to it. He was courteous and extremely professional, and sure enough he identified a blown fuse very quickly.

My one complaint, if you could even call it that, is that given how simple that repair is, the price was a little high. However, I don't think anything/anybody would have been cheaper (other than solving it myself). When you call a pro out to your home for this kind of thing, you're paying for the guy's expertise, and the peace of mind of knowing it will be resolved, and that you're not going to be in the same boat a week later... I got that, so I'm happy with the experience... Courteous, professional, reasonably priced, and expeditious: five stars!

k p.

02/05/2018 12:00:00 SA

I found ABC on the approved contractors list for California First PACE/ home energy financing website. I met with Jeff, he performed an inspection of my wall heater and my attic. He thoroughly explained the process to replace the heater with central heating. He gave his recommendation and I agreed. His quote was the 2nd quote that I received for my project, his quote was $4k less than the other company. He was honest, he didn't try to upsell me on things I didn't need. We agreed on an installation date, I signed the contract. It was a 3-day project, the installation crew arrived on-time every day. They were very friendly, knowledgeable, and professional. The finished the project on time as promised, everything went smoothly from start to finish. I am so happy with my new heating system, my whole house is warm in less than 10-minutes. Special thanks to the ABC team for making my house a home! I highly recommend this company. Thank you.

Michelle S.

01/08/2019 12:00:00 SA

It's not fun waking up in the morning,seeing your garage full of water coming from a leaking water heater tank.Not to mention taking a bath on a cold water in december:( It's our first time to experience this situation and we dont know who to call for service or repair.Fortunately,there is Yelp to helpI called 1 company and they said,99 dollars for just diagnostic.I looked for another one and found ABC.I called and they said,the appt. is between 11-1pm.At exactly 11,we heard a big knock on our door.The prompt and nice guy was ANTHONY PEREZ. Me and my husband was very happy on how he does his Job.He do things with commitment and dedication.He's actually sick but he did his job very well.You can ask him questions without getting annoyed and answered accurately and in a pleasant way. He's an asset on the company.He deserve a raise.:) Thanks Anthony, Thanks ABC,problem solved

Beth D.

6/17/2022

Can't say enough good things about Bell Brothers. We received multiple quotes last summer (2021), but delayed our AC installation and new furnace until recently. Bell Brothers was willing to come back out 10 months later and reassess in person once we were ready to start again (several companies didn't bother). Chad was most helpful answering our myriad questions. He also checked in periodically while we made our decision without being pushy (again, several companies got rather chippy when we didn't commit within 24 hours). We even asked him for yet another quote with a different combination of options, and he provided it efficiently and without any grief. Bell Bros. might not be the cheapest option out there, but it's not just quality parts and work that contribute to the old you get what you pay for adage--little touches and customer service go a long way, too. These folks make it worth it, and it's clear they appreciate their customers.

Tomas and Lyndon were our installation techs, and they couldn't have been nicer! There were a couple of minor hiccups along the way, and they handled them extremely well--plus, they kept us informed. None of these hiccups changed our quoted price, they only extended the installation by 1 day. (Example: The house was built with vents and fans for AC, but the electrical wiring wasn't set up correctly, so they had to run a line to the breaker.) Both Tomas and Lyndon were excellent (and incredibly patient!) when answering our questions while they worked between the attic, the garage, and the condenser site outside. They were courteous and respected the fact that we had online meetings during the day, they kept an eye out for the cats to remain indoors, and we found them to be personable, respectful, entertaining, and efficient.

There was one minor issue with the coolant, but our boys came right back out to fix it, and were then on their way. We're very grateful for the attention to detail, the prompt service, and the overall experience. Well done, and thank you!

Irwin T.

8/28/2019

Gill came by to check on some work that a previous plumber did before we purchased our home. He checked on the work, and in addition also gave me a 101 tutorial on my home plumbing system and showed me everything I needed to know about current and future maintenance.

The staff in general were very friendly were great at communication. They were able to send someone out the day after I called.

C B.

11/17/2022

The technician, Joseph was awesome once the dispatchers dispatched him, was great. He was dispatched to us well past the hours of my appointment. Bell Brothers used to be a great company . They even used to remind us of our appointments. However, lately, now that they have sold the company and now that I have purchased from them HVAC and water heater, they are laced about getting service tune-ups when I cal. In fact they didn't even come out to service my A/C till after summer was almost over. I am really disheartened by Bell Brothers lately!
Bummer!!

Diane L.

10/27/2017

ABC Cooling & Heating technicians have saved my life twice....really. I subscribed to their annual check up plan for many years. Back in 1995 they found a crack in my furnace and I was able to have them replace it before it caused damage or burned up my house!!

Fast forward to 2016 - they found another problem during the annual check up and traced it back to a faulty regulator on the gas line. PG&E came out and replaced the gas line and ABC Cooling & Heating sold and installed a new furnace for me!

I trust their technicians and have told many friends about their services. The people in the office are very accommodating and made sure that my appointment was at a convenient time for me!

Kim P.

08/05/2018 12:00:00 SA

These guys are awesome! They saved the day for us last week. Our AC unit wasn't working and upon their initial visit we learned that it was not worth replacing anything in the unit because it was so old. We were worried about how long it would take because it has been so hot this summer and not having a working AC has been brutal. Luckily they were able to do it within a few days! Josh and Omar did a great job. They were able to get it done in one day! We have an awesome new AC unit and new digital thermostat. Both are working great! They were very friendly, efficient and informative. We go to ABC for all of our AC and heating needs. Thank you!

David W.

2/25/2021

Local team at Bell Brothers did an amazing job with a new furnace and AC install today. Matt and the installation team made a somewhat complicated job seem routine. Thanks to Tim in sales for answering all of my questions before and after install.

Highly recommend this team if you are considering a new AC system.

Robin Diane G.

5/29/2017

Another 'two thumbs up®' for ABC. They did the install of a replacement furnace and the addition of a new central AC system last summer and have helped to keep it running well. This past Saturday Kevin came out for scheduled maintenance session on the AC prior to the summer season, and he was great. He arrived on time, was extremely friendly and helpful in explaining what he was doing, thorough in checking each component and then washing down the unit, and giving me back the rest of my Saturday!

Happy to recommend Kevin and ABC.

Todd C.

6/24/2017

I would definitely use ABC again and I can recommend them without any caveats.

We needed to have a 90-year old furnace removed along with the previous duct work that contained asbestos. I met with three vendors and ABC was 2nd lowest bid and including the rebated amount that we got with their help, they were the lowest estimate.

The initial meeting with Jeff was thorough and he explained things quite well in ways that we could understand. He was able to give a fairly specific estimate on the fly and tightened it more once he was back at the office.
His team was dedicated and professional and they did an impressive job front start to finish.
The removal of the old unit was outsourced. Among the ABC team, Joel Allan and Derek were here for two long days and they were very methodical in their approach. Being that the house is 90 yrs old, there were some tricky issues about vent placement, luckily we were able to reuse three existing vents, and the team was able to make good informed decisions along the way. At the end of the installation, they showed us the new unit - we opted for a top of the line Carrier model - explained how it worked and walked us through how to use it.
They left only the instruction booklets and a receipt, all the trash was cleaned up and taken away.
We weren't sure if it was customary, but we did give a good tip and we let the team leader figure out how to parcel it out.
From the start, they seemed professional, knowledgeable and efficient, and they delivered on all accounts.

Chester T.

09/11/2017 12:00:00 SA

The AC in our home is not working, technician Justin came to service as the same day, he found out the problem and fixed it less than 15 minutes, he replaced filter and check each room to make sure working fine. He did a great job. Thank you very much.

DJ J.

07/04/2013 12:00:00 SA

We recently had ABC replace our furnace and had a great experience, from start to finish. Their prices were fair and their service was top notch- fast, friendly, & above all professional (from the initial phone contact, to the estimator, down to the technicians who installed the item). Michael (their sales person) is a great guy to deal with.

A few weeks later, the thermocouple on our barely 2 year-old hot water heater (installed by Home Guard) failed on a Friday afternoon. I called Home Guard, but they told me that the warranty on the heater expired 30 days after the purchase (complete BS). So I contacted Michael at ABC @ around 7 pm on Friday night. He didn't answer my call (since it was Friday evening I didn't feel like leaving a voice message for him). 10 minutes later he calls me back and says that he had received a call from this #. I explained the reason for my call and he said since it's so late in the day he will send a technicial first thing on Saturday morning. While talking to him on the phone I found out that he was in Southern California vacationing with his family. That's called top notch customer service. Next morning technicia arrived at 8 am. Unfortunately, due to the make and model of our heater the part had to be shipped from the east coast directlyy from the manufacturer. Their customer service rep was awesome. She actually called the manufacturer for us and found out it was covered under warranty (avoid Home Guard at all cost), saving us nearly $70! On top of all this, she sent out a technician to our home twice to see if any of their spare thermocouples would work, so we could have hot water until our new one arrived. They went above and beyond to help us and were genuinely sympathetic, not just interested in getting our money. This type of service is incredibly hard to come by these days and we will definitely use ABC for any future projects, as well as refer any family or friends.

Rebecca P.

5/31/2019

Thomas was so helpful and knowledgeable on my entire system. He graciously answered all my questions and helped me understand the problem my unit was having. I also had a great experience setting up the appointment :) the operator was fast and efficient and got me set up with my appointment so quickly. I really appreciated that they were able to give me a time window and that they having me more accurate time prediction before we even got off the phone. I had called a place before calling ABC and was shocked at the diagnostics price but ABC's was perfectly reasonable! Thanks Thomas and ABC! You all are the best!

Sharon L.

09/02/2021 12:00:00 SA

I had a slow draining shower. Called multiple people but I'm so glad I settled & waited for Bell Brothers. Keith came out. With more than 24 yrs in the business, he is the perfect person I want caring for my house. He cleared the shower drain in a short time. After talking with him, I also asked him to clear out the kitchen and laundry drains as i had never had them done in the 15 yrs we've lived in this house. Luckily he had time to get those done. He knocked those out and showed me that both had so much built-up, caked-up soil that would have eventually been a problem. Not only did he help me with clearing up the drains but also left me with invaluable maintenance tips and guidelines. Anyone would be fortunate to have Keith at Bell Brothers call at their house.

Gretchen J.

7/18/2018

From my initial interactions with the sales rep, to the finished installation of my A/C, I'm very happy. Michael Stone was my sales rep: professional, personable, helpful, and a pleasure to work with. Installers Anthony, Joel, and Antino arrived within the time frame given, were professional, and again, a pleasure to work with. I appreciated that they wore shoe covers, covered all flooring they'd be traveling over, and especially important to me, were conscientious about my dog -- asking if they should keep doors and gates closed so she wouldn't escape. When the installation of my A/C was finished, they took the time to show me everthing that had been installed/changed. Would definitely recommend ABC.

Jeff B.

05/12/2022 12:00:00 SA

Just wanted to give a shout out to this company for such a quick response. Even though they do not do the specialized service I need they responded extremely fast and sent me in the right direction for service. Thank you so much.

Krista G.

03/09/2013 12:00:00 SA

Website says free estimates, but they charge $95 for an estimate. I know exactly what I need and where it needs to be installed. I don't need a tech to charge me $95 to come tell me what I want. They lost my business (several thousand dollars to install a commercial fan) due to their refusal to provide the free estimate that their website claims they provide.

John C.

6/16/2017

My central AC had a weak airflow and then stopped producing cool air yesterday late afternoon. Temperature on the first floor reached 80 degrees. Panicking, I called ABC Cooling at 6:30 p.m. and was immediately scheduled for an early morning visit today. Justin arrived at 8 a.m., quickly ascertained my AC problems, explained clearly what needed to be done and replaced, then diligently fixed all the issues. My AC operated like new by 9 a.m. Justin did an excellent job. He was professional, friendly and had a great sense of humor. I was so impressed by the quality of service that I signed up for a one year maintenance program. Definitely recommend ABC to anyone needing AC/Heating service!

Pat B.

06/09/2022 12:00:00 SA

I called and asked just how much it would cost to Install a kitchen faucet. The woman said very clearly, $99 dollars. I ask her to repeat that. She said $99. I said OK, let's set up an appointment. The installer showed up and said that will be $340 for everything. Wow! That's what I call misrepresentation. Then, they even wanted to charge me for the service call. I said, no way! Talk about bilking the customer! Won't recommend this business ever!

David W.

08/10/2021 12:00:00 SA

Yesterday I asked Bell Brothers to come out and provide an inspection and tune-up for our air conditioner. We moved into our home 13 years ago and never had the AC or the furnace serviced. This morning Bell Bros sent Andy Garcia to check our AC.

If you check my Yelp profile you will see that I haven't been very active in the past year or so. But I was so impressed with Andy's service that I made a point to log back into Yelp and let everyone know how great a job he did. Andy was very friendly and informative. He inspected our AC and our furnace which pushes the chilled air through our home. He identified a few components that should be replaced and let me know just how each of these replacements could affect the cooling of our home. After the cleaning and installation Andy showed us the before and after measurements for both temperature and air flow. Andy even spoke with my son about career opportunities and training requirements for a career in HVAC.

We look forward to going back to Bell Bros this fall so that we can enjoy a warmer, more efficient home this winter too.

Mickey M.

1/23/2018

I am always happy when Sal is the technician who is coming to my home to maintain my heating and cooling system. He is thorough, knowledgeable and professional. He is also kind, easy to get along with and a joy to be around. Everyone should be like him.

Allen j.

07/12/2018 12:00:00 SA

I called ABC Cooling in the morning because my central air was not cooling the house. The other HVAC services I called could not send a tech over before we left on vacation. Sal from ABC arrived in the afternoon as scheduled.

He diagnosed the problem within minutes then gave me a rough estimate of how much it would cost to replace the old refrigerant. He was patient enduring my many questions despite the very hot day. He then scheduled a later appointment for me with an estimator for a replacement unit.

All in all very straightforward transaction ($59 for coming out) without any pressure to repair or purchase. Sal was patient, professional, and accommodating.

Sasha R.

09/04/2017 12:00:00 SA

Yes, right before the hottest months on record in the Bay we were smart enough to get AC in Oakland. My husband has eczema and since buying a home here we've been miserable in the late summer/early fall months as our home holds heat all night. Called and vetted several companies- Mike at ABC was friendly, clear, communicative and genuine. We had them come install our new unit in June and while it's certainly not cheap, we feel like it was definitely money well spent! Especially during this ridiculous heat wave. Installation was easy, all the people who came to work on the house were helpful, polite and efficient. Couldn't be happier with our experience.

LinLin L.

3/22/2014

ABC Cooling VS. Climate Control Heating

In December I called ABC Cooling and heating to come and assess why only half my house was heating up. For a fee they came by and told me I had two broken ducts.

The heating guy said they would schedule someone else to come by and give me a quote to fix them.

A few days later another guy comes by and gives me a quote stating even though I have two broken ducts all of them needed to be replaced because my ducking is old and they don't make the parts for my ducts anymore.

I asked how much would that be along with why I had to replace all of them. He stated it would be $475 a duct and I have 10 ducts so approximately $4750. I stated that $475 a duct seemed kind of high since I have another home which is about an hour away and I had to replace all the ducking in that house (earlier that year) and they charged me $250 a duct. He asked where it was and stated labor is much higher in the bay area and $475/duct is pretty much a standard rate.

I went on to ask if he could just some how patch the two broken ducts because I did not want to spend the money to replace all of them. He went on to tell me that my house is old (built in 1979) and they no longer make those ducts and he would not have replacement parts for that and the only way to restore my heating throughout the house is to replace them all. He wrote me a quote of $4750 (which I have uploaded a copy onto yelp) and I told him I had to think about it.

About two months later, I could not stand the lack of heat in my house and called around to get other quotes from heating companies. I called Climate Control Heating and asked the guy how much does it cost to replace a duct and he stated to me between $225 - $250 depending how long the duct needs to be. I made an appointment for someone to come out to replace two ducts. He stated to me that he his company had to do an inspection of their own before they just replace the duct. I asked him how much that would be and he said he would not charge me for that. That was great!

The guy came out and inspected my place and said I did have two broken ducts but because the ducts were underneath the house it may require some digging in the narrow area of my house but he said he can replace the two ducts and quoted me a cost between $400 - $600 due to the location of the ducts and the extra work that may be required to dig. Needless to say, I hired him to do the work and while doing it he found a 3rd broken duct and charged me $650 instead of $600 and I was completely fine with that.

He didn't try and sell me on some expensive package or (what I felt like the other company did) try and take advantage of me being a woman and quoting me SOME RIDICULOUS PRICE!

I couldn't believe that ABC Cooling wanted to charge me $4750 for a job and told me there was no way they could just replace 2 ducts and all 10 ducts had to be done. When I got the next quote from Climate Control (I also have uploaded a copy of my final bill) he quoted me only what needed to be done and wow what a surprise they had parts that fit for my so called old house. And my heating works GREAT!!!

Shame on you ABC Cooling!

Lamorinda R.

02/08/2021 12:00:00 SA

Valentino and Ron were here and thoroughly serviced the heater and the drain system for the humidifier. Very friendly, very knowledgeable, and very patient. They went above and beyond and fixed a drain that was slightly plugged and likely causing a leak on the floor in the hall closet where the heater is. Super nice people and very highly trained. We will be repeat customers again for the AC service in spring. They offered us a monthly plan, which we will probably take advantage of once we replace the entire heating and AC system, which is long overdue. Very pleased and will definitely be repeat customers. Thank you for your fine service and attention to detail!

Martha and Jeff in Moraga

Jo C.

5/30/2017

I have been using ABC Heating and Cooling for a couple of decades. I trust them completely. Professional, honest, timely, and responsive! Bruce saved me literally $1,000s coming up with a great solution to solve my thermostat failure problem on an expensive smart system that was installed by the builder where I live.

Erin S.

5/29/2015

I have been meaning to comment on this company for awhile now. We were on the market for a heater & Ac, when i did my research ABC stood out. The excellent communication, call back was great and service tech was so knowledgeable and answered all my questions. My service guy was an honest man named Mike Stone. I especially appreciated the follow-thur from him and his expertise in this industry. Thank you ABC & Mr. Stone for a job well done. I would highly recommend this company!!

D A.

11/23/2010

After the first cold snap of this season, I turned on my furnace - which had worked well all last year. And got nothing but cold air. Calling my regular furnace repair company (Lavine's), on a Friday afternoon, I was becoming frustrated when Monday afternoon rolled around and still no one had called me back. Calling again, I connected with a dispatcher who told me they were booked up and couldn't get to me for ten days. Ten more days in a 52 degree house..?! I couldn't do that.

So when I was referred to ABC by a friend in the trades, I was relieved when Brenda told me even though their schedule was full for the next few days, they would work me in. In fact, a technician, Bruce, came by later that same day between jobs.

He was friendly and professional and fixed the problem (a disconnected HSI and a partially blocked air intake pipe) in under an hour . He took the time to show me what the problems had been and how he'd solved them (nice when a company takes the time to educate the consumer) and the whole thing cost only $95.

What impressed me the most about ABC is their willingness to put themselves out to accommodate a customer and their clearly knowledgeable and experienced tech who thoroughly and patiently answered questions from a customer. Thanks ABC - you've got a customer for life!

Bob W.

10/28/2011

Their pricing strategy is unfortunate, so I will not use the firm in the future.

On a call where they discovered our heater's ignitor was out, the company would not provide their service on a parts and labor basis - or disclose parts prices. This is the owner's choice. So for a service call to get a heater element replaced (basically plugging in a new ignitor), we were quoted $330. The technician could not say what the part price is. What troubled me was searching the price for the ignitor shows this to be a $20 part. The consequence of the visit is I will be warmer, but also feel betrayed by the pricing strategy.

If you want to avoid the event of hyperventilation that I am enduring, you might settle on a different approach for repair of your heater. This is the first time I have experienced a repair that was not parts and labor, so I had not thought to consider this when I made this morning's call. Obviously, if the part price were not so low, I would not be bemoaning the usurious pricing that I have just endured.

Michelle S.

8/27/2018

This was a really tough job and ABC cooling did it right. It took three days at our house putting in a new full system replacement HVAC unit (Carrier 2 stage furnace, condenser, cooling coil) in our upstairs attic, as well as a new plenum, extended the attic platform, 8 new ducts and dampers, and new Nest Pro thermostat. I'm sure I'm forgetting something. It was a very challenging job. Josh, along with Omar and Benito were amazing! Very professional and thorough. They didn't rush and took extra steps to make everything perfect. I can't thank them enough.

Dave W.

08/08/2017 12:00:00 SA

Had ABC Cooling & Heating Hayward stop in for a maintenance check on my AC units and other related items.

Excellent job. A few highlights.
* They called prior to arrival. Letting me know that the service person was on his way.
* The service person (Kevin) was professional and informative.
* The outside units were examined and maintenance suggestions were provided.

I would recommend to others.

Connie M.

12/08/2021 12:00:00 SA

Bell Brothers gave me surprise in every way.

Without my knowledge, Bell Brothers replaced the Coil with a different brand in my house at Discovery Bay. I now have a Lenox Furnace, Lenox Condenser, and an ADP Coil. But I actually ordered a Lenox Coil on my contract, not an ADP coil.

Since then, I have encountered other issues with this new system. To make a long story short, someone at Bell Brothers finally listened to my concern. That was three months after the installation. It was because I told Devin, the manage at Bell Brothers that I am getting ready to write a bad review for the company.

Devin agreed to compensate me with a small amount of money. Devin also promised me that Bell Brothers will honor the warranty for the whole HVAC system as it has written on the contract. The warranty will also cover the ADP Coil, too.

I have learned something, which is to double check the components before the installation. You may be surprised, or you may never find out.

Overall, the system has been working fine and it just passed permit inspection.

In the future, I may still hire Bell Brothers and give them a chance to other job.

Three stars for Bell Brothers.

Services: Install heating system, Install AC, Install thermostat

Maya B.

6/30/2013

I called them on saturday for recharge to my AC. They said they would come on sunday between 12-4. I waited for them and its 6pm and they have not showed up yet. I did not get a call saying they would be late. Bad service all around. Will never call them again.

Adele S.

10/24/2018

Found ABC Cooling and Heating on Angies List, they came the next day for a maintenance check. Eli was friendly and knowledgeable. Our old system was limping along and Eli repaired it and saved us money as well. It should last another 4-5 years! Thank you Eli!

Heather R.

10/24/2009

We recently put in a heating system in our small house in Berkeley. I did a ton of research trying to find the right company. I finally selected ABC Cooling & Heating and I couldn't be happier with my decision.

They installed the system quickly and everyone from the company was so polite. I had a crawling newborn at the time and was happy that they made sure to leave the house as clean (or maybe even cleaner!) when they left as it was when they arrived to start the job. In addition, they finished the job in the same amount of time as they said it would take and, more importantly for us at the time, came in at the exact price that they quoted.

The heater works wonderfully and I feel like our sales guy Jeff Chakeen (I forget it that is how you spell his last name) really spent time with us before we purchased to help us decide which heater would work best for the size of our house and what we were looking for. In addition, he took the time to sit with me and explain the thermostat and everything about the heater so I would feel comfortable with it. In fact, one time I wanted to change our settings for when the heater came on and I called Jeff (probably six months after we got the heater) and he was still very patient with me, walking me through the whole process over the phone and even offering to stop by if I still needed help. It was nice to know that he was still just as helpful and patient with me AFTER he made the sale, it said a lot for the company.

Such fabulous customer service - I wish everyone that I worked with displayed the same! I highly recommend ABC to anyone that wants to work with a trustworthy, responsive company.

Scott B.

11/07/2021 12:00:00 SA

Morjen Jean and Reynan Mendoza did a great job on my install. They answered questions, left a clean job site, and were all around good people to have to the work.

Mz P.

4/22/2014

Not impressed. I waited a year to post, to see if the 'patch' would work.

I paid $60 for a tech to come out and see why the heater worked but not the a/c. He said blower, possible to replace but not recommended because the whole system was so old. The next day the saleman came out REEEAKING of 420 smoke. I have asthma and standing near him outside I had to stay upwind. Not cool. He kept telling me what I wanted - oversized overpowered brand new unit - $8,000!!! I kept telling him no, I had never had central heat/air, wanted a cheaper solution. I told him to write it down, give me choices.

Sales guy insisted I needed everything replaced.

A friend looked at the blower, noticed 3 attachment points - high, med, low. Low was wired for the heat, high was attached to a/c. Since I seldom use the a/c, after some discussion he wired the a/c to the (previously unused) medium. That was a year ago, and the unit has performed perfectly.

Not everyone has a friend who's a former hvac guy. Too bad.

I'm going to suggest a second opnion, these guys seem to push the $$$$ option.

Anita T.

12/04/2014 12:00:00 SA

I called ABC to come check out our old furnace to see why we weren't getting heat. The technician that came to the house did a thorough job of looking at it and informed my husband that it had cracks and was ready for Furnace Heaven. They sent a salesperson (Bill) the next day to explain our options and to schedule an install, which amazingly happened the next day. Everyone we dealt with was professional and knowledgeable about their craft. I can't say enough about the two install guys - Ronnie and Robert. They worked their butts off to get the old one out, and install the new one with modifications like new flue and drain work. The latter involved crawling around under our house for nearly an hour. We were very impressed with ABC, and absolutely would recommend them for big jobs like this. My house is warm again - YAY!!

Bruce C.

7/20/2017

We had Angel from ABC Cooling, Heating, and Plumbing install some faucets, and replace some rusty pipes. He did an excellent job, very professional, easy to work with, very helpful in explaining his processes. ABC also installed our new air conditioning unit and they too did an outstanding job. Definitely would call them back--

Dan D.

06/01/2020 12:00:00 SA

tl;dr: ABC does an excellent job, but you should be there to watch during the install to make sure they do it right.

Overall, I'm very impressed with the quality of service ABC offered, and I would highly recommend them to do your AC unit.

I had to subtract one star for the following reason:

When ABC's workers were deciding where to put my AC unit, they picked a place where the install would be less work for them, but that partially obstructed one of my living room windows.

Luckily, I was at the house during the install, and I noticed the unit wouldn't obstruct the window anymore if they moved it about 12 to the side, and dug a hole about 3 deep so that the unit sat lower to the ground. So I approached them and asked if they could put the unit in this new spot, but they explained that digging the hole and running the electrical wire there would be more work. In order to help, I went and got my shovel and dug the hole myself, at which point they agreed to move the unit.

After we had agreed on the location for the unit, the workers then asked if I would be ok with a PVC drain pipe running along the open ground. I didn't think that would look attractive, and I asked if there were alternatives. Yet again, I discovered they could just bury the pipe in the ground, but that this too would require more work. I asked them to bury the pipe anyway, and they eventually agreed. This time, they dug their own hole too.

At the end of this experience, I ended up with a highly functional AC unit in a perfect location. However, if I had not been there watching, the workers would have just picked the easiest place to install the AC unit, even if that meant blocking the bottom portion of my living room window and leaving exposed drain pipe on the ground. This is why I had to subtract one star.

Nancy M.

03/07/2019 12:00:00 SA

Joaquin, Ben and Dillon did a remarkable job at my house recently when they installed my new furnace. The job was outside and it was raining for most the day. They worked from 8:30 AM until 4:00 in the afternoon without a break. They were professional and I am very grateful for the job they did.

Matt N.

5/27/2016

ABC came and did an inspection and recharge of our A/C system. They were thorough and courteous. Definitely would recommend their services and will contact them again in the future if needed.

Jane C.

1/14/2020

Not happy!

The thermostat stopped working completely. The technician diagnosed a bad controller board on the furnace and told us that it would cost $1300+ to replace just the board. But since the furnace was over 25 years old, we should really replace the whole thing. ABC was then so happy to provide estimates for the furnace replacement.

Given that was a lot of money, we sought competing estimates and the second person to look at it found a simple blown fuse on the controller board. Three days cold and a lot of financial stress for a fuse that took 5 minutes to replace!!

Rank incompetence.

JD S.

01/12/2010 12:00:00 SA

These guys Rock!

ABC Heating installed a new furnace in my home in November 2009. This past week, we smelled some odors that seemed to be coming from the heater vents that smelled like burning rubber and skunk like smells.

I called them first thing in the morning and they were able to send someone out the same morning. The Tech checked the furnace top to bottom and couldn't find anything. When he smelled the odor, he figured it had to be skunk. He went outside and found one of the small vent screens had been pried open. He surmised that a skunk or family of skunks was using the area under the house to nest. I made sure there were no skunks under the house then closed up the broken vent.

They went above and beyond in the customer service area. They did not charge for this visit. I would highly recommend ABC Heating and Cooling to anyone and everyone.

Yvette C.

2/25/2017

Michele responded to my yelp message within minutes and had the technician at my door in a few hours. Justin was great and we now we have heat again! They were not only the most responsive but they were available quickly on a Saturday and super affordable!

Ginny M.

02/08/2017 12:00:00 SA

We had our heater go out unexpectedly, and I was able to get an appointment right away, and the problem diagnosed by Justin. The needed part came in the following day, and Justin was able to come out and install it. I appreciated the friendly and efficient customer service on the phone with Michelle, and the follow-up on the timing of Justin's arrival. Additionally, I had a question the following day on a problem I did not know how to fix on the thermostat setting, and he called and told me how to fix. I highly recommend this company!

Hemal S.

8/13/2020

Loved how Sal was able to identify the issue right away with our AC unit. Impeccable service. Would highly recommend ABC Cooling.

D H.

9/17/2012

Update: I received a call from ABC offering my $59 back! ABC came out to deliver the check personally and photographed the original coupling (lying next to the furnace) for training purposes. Also left me a 2 annual maintenance visits at no cost to me! This is just good old fashioned ethical business! Grateful to ABC for their dedication to making it right and look forward to a long and happy relationship with them in the future!

Daniel M.

12/28/2018

Special thanks to Pierre Ruff. He was able to troubleshoot and fix my furnace. He even spotted some earlier components that were held together with electrical tape and replaced the component free of charge. Pierre knew the system well enough to hear what was wrong. He is very friendly and easy to understand.

Poornima M.

07/12/2019 12:00:00 SA

Beware of what repairs they recommend. They could just have taken the fee for appt and given me correct diagnosis, but they did unnecessary stuff first and charged $150 for it. They said nothing can be repaired just replace the ac unit in my house. When I contacted other companies they are ready to replace just my ac coil not the unit. ABC cooling company trying to get more money from us. They are not honest in their job.

Kelly C.

05/04/2017 12:00:00 SA

I have been using ABC to service my air conditioning unit for a few years now. This company is honest and have reasonable prices. Great customer service, timely and efficient.

Dan S.

3/30/2022

We had an old HVAC system that was terrible in every way. Loud, inefficient, poor air quality, uneven heating, you name a complaint and it did it.

I had bids from 6 companies (including through Costco). Steve Stephens from Bell Bros was clearly the most knowledgeable and careful. He inspected every component that needed fixing/replacing and put it all in writing. It wasn't the cheapest (within 2%), but it was far better equipment (Lennox) and I was sure they would be able to do what they said. In fact, they guarantee it, in writing.

It wasn't a simple install (replacing old furnace, AC, zone system, etc) in a tiny crawl space, as they kept finding problems with the original system/ducting/wiring/etc. Plus, I kept remembering old issues for them to address. It took several days longer than planned. But each time, each tech made clear what needed to happen and when it would be resolved. Each night there was follow up by the service manager (Edwin) to make sure I was happy.

When all was done, the next day I asked my teenage daughter if the furnace worked. She claimed it wasn't working because it didn't wake her up. As additional proof, she said there was no difference in temperature between standing up and lying on the floor.

That is how good a job Bell Brothers did. Better than perfection.

Tam F.

2/20/2010

Back in the beginning of January and after having 3 other companies check out our furnace and one saying we had a crack in it and needed to replace it, we called ABC after having PG&E check out the crack diagnosis(which was false).

ABC was the only company to correctly diagnose what was wrong with our furnace. We had a short in the control panel and once that was replaced, it was good as new. The service here was professional and friendly, from the first phone call made to the follow up after the replacement of the control panel.

Fast forward a few weeks. I will skip the long story, but I called ABC on behalf of some close family friends who were going through a health crisis. This family had been without a working furnace for 2+ years and needed to have one in hopes of the family member coming home from the hospital. Brenda the office manager (or something like that) answered the phone and scheduled for a sales person to come out to diagnose the furnace. The furnace definitely needed replacing and arrangements were made to have a new one installed. Sadly, the family member who was in the hospital passed away and I had to call ABC to reschedule the install (this was a Sunday and the install was scheduled for Monday). Brenda (who was on her day off) called me back right away with such understanding and we left the install date open. I called back a couple of days later to schedule the furnace install, and they sent someone out the very next day.

According to the house owner, the crew did a great job-working hard and doing things to help get the house warm again in times of great sadness. I cannot express enough my gratitude that I found this company.

Natasha R.

10/16/2019

From start to finish ABC Cooling was extremely responsive and incredibly helpful + professional. Oscar, Jeff + Avaro are outstanding. Top knotch customer service. I highly highly recommend ABC Cooling. Great pricing, good customer service, reliable + well-informed employees. Will be using them again FOR SURE.

Patrick G.

9/21/2012

I just received a call from ABC based on my 9/19 review, indicating that they try to provide the best service, don't try to push unneeded work and use any Yelp feedback to work with their technicians. I was not asked to change my review, but the I believe the outreach merits an update and an extra star.

Benoy S.

1/24/2022

My furnace stopped pumping hot air so I called the Bell Brothers. I was told that Bell Brothers will charge me a 99 dollar diagnostic fee and I agreed. Tech arrived on time and started troubleshooting the furnace. Several minutes later after noticing the intermittent ignition issue (sometimes the burner did not ignite) he decided to rely on the LED code on the circuit board. He told me that he is confident that the circuit board is defective and must be replaced. The cost would be over 900 dollars including a 10 dollar monthly service plan from Bell Brothers. I don't like to judge people but his tone gave me an impression of him more of a salesman than a tech. I called a friend who knew a journeyman tech. I called the journeyman tech who did not charge me for diagnostic but gladly fixed my furnace issue for free. Because he knew exactly what the problem was. It was not the circuit board; it was the clogged intake pvc air pipe. He temporarily cut off the pipe and proved his point. The furnace started to work again. I was surprised to know how the Bell Brothers tech did not know that without oxygen there will be no combustion! Very disappointed with Bell Brothers!

Juan A.

11/05/2018 12:00:00 SA

ABC Cooling installed an AC system with our home's preexisting heating system. From the initial call to subsequent service inspection to the actual installation their staff was exceptionally responsive and courteous. It's clear to me that customer service is one of their company values. Stuart, Joaquin and Derek did a swift, great job installing the AC system. I highly recommend them.

Linda B.

09/05/2017 12:00:00 SA

Finally decided to get air conditioning. Michael Stone was able to get my installation two weeks early, which was a blessing as that day was the hottest of the year. Allan, Joel and Gabe arrived right on time. They were friendly and finished the job quicker than I expected. They protected my hardwood floors and left everything clean. I would highly recommend this company to anyone. I had a new furnace installed 11 years ago by this company and & have had no problems. Thank you for making it go so smoothly. Linda B

Jose A.

10/27/2016

Many thanks to Mike D., Joaquin and Angel. The work took 3 complete days, it was a lot of work!They removed the old noisy furnace that we had in a confined area and installed a whole new system in the attic where I hardly hear it when its turned on. this was a Great group of guys, always professionals , on time, very respectful , knowledgeable, kept work area clean, explained how everything worked and what to expect with the new furnace,ducts,registers and thermostat they installed. Although they worked fast they always wanted to make sure everything looked and worked right, very professional work.

John H.

6/18/2018

ABC did a fantastic job installing A/C in my home. All the promises made during the sales pitch were met 100%. Definitely recommending them to friends and family.

Calin M.

10/20/2021

Needed to replace the entire HVAC in my house. I called multiple contractors and ultimately decided to hire Bell Brothers. Raj, the sales rep was very helpful in offering me a system the meet my needs and carefully explained the benefits, options and the process. Given I needed a system that not only meet my current needs but also adaptable to a future room addition, Raj took the time to carefully review my plans and make sure it meet booth current and future needs. The price was very reasonable, and albeit not the lowest I was satisfied to proceed. The installing crew came in a few days later. Matt, Seimisi, Ray and everyone were very friendly, accommodating and mot importantly true professionals. Not sure how the other Bell Brothers crews are but this crew is definitely a superstar team - ask for them if they service your area. They brought 4 trucks full of equipment, set a central command area in my driveway (an impressive site to see) and even held the equivalent or staff meetings going over the plans and next steps. It was a truly professional operation! For steps where I had choices (mostly aesthetics) they care to ask and accommodate. Overall I could not be happier with the system and the crew. Raj, Matt, Seimisi, Ray and everyone else a big thank you and thumbs up!

Kathy P.

05/04/2022 12:00:00 SA

We received very responsive service from Bell Brothers. They came out promptly to provide a quote and then came to install the air conditioner in less than a week. Ben and Louis were the installers and they did a great job and provided updated information as they were going through the installation process. They were very considerate and we were happy to have them.

G M.

1/22/2019

Craig J from HVAC dept came this morning, he checked my thermostat issue and was very patient and honest. He helped to modify the wiring and it turned out I didn't need to replace them. I highly recommend ABC cooling based on my experience with Craig.

Stephanie C.

05/09/2018 12:00:00 SA

We have used ABC Cooling and Heating for many years. Their service people have always been prompt, informative as to any necessary repairs, and we have found them to be reasonable in costs.

Elfie E.

12/14/2021

I was due for routine maintenance. My tech, Mateo, was outstanding. He arrived exactly at 1:00 p.m. Followed the COVID protocol. Explained everything that he was going to do beforehand. He spent quite a while on the system. Mateo then explained and showed me photos of what he performed on the heating system. Mateo was very courteous, respectful and just a very down to earth fellow. Mateo is a credit to the Bell Brothers Family.

Michael M.

3/29/2018

ABC makes everything connected to their service easy. The office staff is helpful and understanding, the service technicians are polite and professional, they respond quickly, and the charges are reasonable. I especially appreciate their annual check-up process, which allows even the forgetful to attend to the important business of servicing their heating.

Subroto D.

9/16/2020

My A/C suddenly stopped working after a filter change. I looked around for a company that has expertise with Carrier products, and ABC was listed on the Carrier website as a dealer. Long story short, a tech was dispatched within 24 hours, and he diagnosed the problem very quickly. The contacts on the controller board had become lose and had to be screwed tight. Charged a nominal diagnostic fee, did not try to sell me any additional products, and left me a happy customer.

Tommy L.

8/16/2012

I have used ABC Cooling for over ten years for my optometry practice. They not only installed my AC and heating unit but they have been maintaining my system ever since. Mr. Sal Gonzalez has been my service man all these years. He not only has maintained my system but I also have absolute confidence in what he is telling me. When a tech maintains a system that you can't see, my system is located on the roof, you have to trust this person. And I do. I have nothing but great things to say about ABC Cooling and Mr. Sal Gonzalez.

tj c.

10/15/2009

Friendly, prompt service, but a little bummed that they charged an additional $36 on top of the $59 diagnostic fee for a piece of tape and to clean off the heating duct. Although I'm happy it wasn't a big problem, I feel a bit taken advantage of for something as simple as tape.

Narom S.

5/18/2021

Needless to say, this doesn't look like a $17,000 job and did not meet the industry professional standards or the standards that The Bell Brothers claimed.
We should've done more research. Our AC wasn't blowing cold air so we thought it just needed some Freon. Called Bell Brothers for a quote and they had someone come over to check it out. According to him, we needed a whole new unit as ours is old and outdated. A salesman came by the same day to go over options/prices. We wanted to shop around first to compare prices but the salesman insisted that they are the best, they get the job done the first time so they won't have to come back and if we don't give them an answer that day, we won't get the deal that they're offering. That was a red flag for me but we decided to go with them anyway. The crew came, one guy seems experienced but the other sounds like he was new. When my husband came home, he was not happy with how it turned out. The electrical conduit looked like someone just half-assed it, they didn't even try to bend it (see pic) and the exterior refrigerant line enclosure looked smashed like they dropped it (see pic), the AC unit wasn't properly centered (see pic) and the measurements for the vent covers were wrong.
We complained and a supervisor came out to inspect the work and we got another crew to come out a week later to fix the issues mentioned. To prove that it was easy to bend the electrical conduit pipe, my husband brought 2 from work that he bend himself and was offered a rebate of $250 (for time and labor) since they decided to use one of the pipes he brought. The weather was cool and windy so we didn't need to turn the AC on but when we did, it made a loud chopping vibration sound (unfortunately I can't upload the video) which made us realized that the thicker metal intake was replaced by thin metal intake register (for higher efficiency) wasn't blowing cold air. Mind you, this will be the 3rd time they would have to come out. My husband was frustrated by then and decided to troubleshoot it himself, turns out after they left, they forgot to turn the circuit breaker back on.
They did made an effort to addressed our concerns and was VERY apologetic. My advice is to do your research.

Patrick A.

05/04/2017 12:00:00 SA

I called ABC for help and Sal was prompt, courteous, knowledgeable, and got the failure repaired quickly. They had installed the unit many years ago and since I was remembered and knew the symptoms, they had the correct parts possibilities on the truck. No delay- job DONE !! You always stay with the good guys.

Steve W.

12/17/2018

weak service ...

ABC Cooling installed a new furnace at my parents home in February 2017. ABC also installed replaceable filters at a high premium.
In November, the furnace became erratic. Sometimes, it would not heat although the thermostat was displaying the flame symbol. A service man was sent out. He could not diagnose the problem since the unit he was not familiar with that model furnace and it was working at that moment. He was told the error code on the furnace was 1-3, but he did not know what that indicated. He reprogrammed the thermostat (morning heat at 9:00 AM!) and left.
Two days later the furnace wasn't working and ABC Cooling was called again. They arrived 3 days later with two technicians. Apparently, one was familiar with the unit and identified the failed part. They did not have it on the truck. They did not have it at the office. They had to order it.
A week later, the technician arrived with the part and installed it. It seems OK, but I will need to reprogram the thermostat so it heats at 6:30 AM.

If they were a good outfit, they would send an experienced service technician with parts in the truck. If you buy a furnace from them, you may want to fix it yourself or wait nearly 2 weeks.

zeestacers M.

02/06/2014 12:00:00 SA

Outstanding customer service and honest work. Very happy with them! This is my second time using them and it was another great experience!

Last year, I used their service to come and replace my back room thermostat. Santiago came to do that and he was extremely helpful and courteous. He then cleaned the heating ducts and filters, and was extremely efficient. He checked the health of my heaters, which I thought might be too old and unsalvegable, but he was honest and said that the system are okay for the time being, but that the furnace blower may be going out of balance.

Today, I got my prepaid Guardian Maintenance done. I requested Santiago because he was just wonderful. Again, I had a very honest, pleasant experience as he tried to replace my front room thermostat but for some reason, it wasn't working. He spent a lot of time troubleshooting the issue, but couldn't make it work. I think it is our old wiring to our heater. I appreciated his diligence and effort. He thinks that the thermostats might have been a bad batch and will further look into it.

I appreciate good customer service and ABC Cooling goes above and beyond!

Juliana T.

1/17/2017

Great job! He arrived within the timeframe they told me. And even after the we haven't forgotten you call (which I appreciated) they guesstimated how close to the end of the timeframe he was going to be and he still beat it, arriving 45 minutes before I expected.

What set them above other services I've had is rather trying to sell me products, after the analysis he offered the options. And afterwards, what set them even higher was just the casual conversations about why my circuit board might have died and suggestions for products in the future to contemplate and keep in the back of my mind.

Now, I will say that I didn't shop around much for cost on service or products but I was too cold not to get my heater fixed. So I may have just sucked up a huge cost. But, I'm warm now and that's all that mattered. Plus, they came to me through a recommendation. My friends know best!

I would definitely call on ABC again!

Jon O.

1/21/2019

I scheduled the appointment and two really nice gentlemen arrived at the time promised over the phone.They discovered that my old water heater was in need of replacement. They did a great job ! Very friendly and professional.

American J.

1/28/2018

Justin was very polite and professional. I was his 3rd stop of the day and he arrived at 10 AM. He listened to what I said was wrong with my heater. He gave a few reasons that could be causing my issue. For me it is very important to let customers know what could be causing the problem and the plan to correct it. Justin was efficient and professional while fixing my heater.

That leads me to the part I'm not overly satisfied with. So the problem was a couple of my burners were clogged, 3 of the 4. With that, the manifold had to be removed, which consists of loosening 1 bolt, and pushing a small piece of wire through the hole to unclog the burner. With the manifold having to be removed it was $159 . To loosen 1 bolt and stick a piece wire in a hole!!!!! That's on top of the $59 to just come out. So the total bill was $211. Justin was at my house for 40 minutes at the most, and actually worked for 15 minutes.

I totally understand that businesses have to make money to pay employees, cover over head etc. But $211 for sticking a piece of wire in a hole is I'm a little expensive. I'm not sure how much it costs to employ a heating technician (pay, benefits, equipment and support) but definitely expensive.

I don't know but how about deducting the $59 from the actual repair, if the customer had the work done. I mean repeat business for great service and affordable rates always beats 1 time business.

Tim B.

04/11/2013 12:00:00 SA

I have dealt with a lot of home construction type companies. ABC Cooling & Heating is one of the best. They did exactly what they said they would. Starting with the Sales Rep Bill Santoni too the 2 installers Anthony & Mike. They were on time, very clean and great with my family that was around the whole time. I would recommend them everyday. Bill's number is 510-750-0358

Buflno H.

6/19/2022

Get the job done quick and smooth with Keith. Charged $99 and no extra for the kitchen faucet slow flow after main break on the street. He took apart the faucet and found out many debris sticking in there and cleaned it up and water flow back to normal.

Elsie Y.

03/04/2017 12:00:00 SA

We needed to replace our furnace and ducting system as the one in our house was nearing 50 years and not efficient at all. I got bids from several companies. ABC came in at the lowest bid. Jeff, our main point of contact was very nice, professional, experienced, responsive and easy to work with. The crew that came out to do the actual work (Mike, Joaquine, Ben, Derek) were timely, conscientious about keeping the house as clean as possible, did the required work well, and even went beyond the required work to fixing a hole in one of our crawl space vent screens. We are enjoying our new heating system and looking forward to lower PG&E bills.

Shireen Z.

7/31/2018

JC was very knowledgeable and personable. He took the time to not only explain to me, but actually showed me what was going on with my HVAC unit. He was professional and did not rush the job, rather he was very thorough. I will definitely be using ABC for my HVAC needs.

Jason E.

6/26/2023

This company does not provide free estimates for work. Who doesn't do that these days? Seems they want the easy money and try to entrap you with their service fee by offering to waive it if you let them do the work without even knowing how big a job it is. If you say no, then they have their service fee and go about their merry way. No thank you.

Ben C.

7/28/2021

After 10 minutes of information gathering on the phone for an urgent plumbing repair, gave me a date two weeks in the future. Total waste of time.

Joan G.

02/02/2017 12:00:00 SA

Our heater hasn't worked for months. Thankful for the work done by Mike and Joaquin on Tuesday and Wednesday, 1/31-2/1. These two guys rock! From the moment they walked into the house they worked, diligently, while clearly explaining what was happening. Totally professional and informative. They keep their work area clean and organized. We definitely recommend them and ABC Cooling. THANK YOU for a job well done.

Mary Ann S.

06/11/2016 12:00:00 SA

The technician came to evaluate my AC unit and upgrade to a larger unit. Since the furnace is fairly new, it was recommended to upgrade to the bigger unit that would not entail replacing the furnace as well. He did an excellent job. The house is a lot cooler upstairs.
Also we needed an auto shutoff valve on the gas line. He recommended another person, Angel, to install the valve. While at the house, he inspected our water heater, which was leaking. We found out that we should not have had the water heater drained by the other plumber, who had said he stopped the leaking.

Yesterday, Angel replaced our old water heater. He is a great guy and did a wonderful job.Angel explained everything that he was doing. The area was spotless when he finished.

I have no hesitation recommending ABC to anyone who is looking for professionals to work on cooling, heating, or plumbing issues.

Once again, thank you ABC. ~ Tim S.

Mark T.

2/24/2022

Everyone that I talked to were great to work with, from the technicians that scouted the location, the support person that answered and consulted my questions (Raul), and the servicemen that performed the installation (Antonio, Alex, and Lyndon). They were courteous, professional, and efficient.

Highly recommend!

Maria M.

10/14/2010

Writing this review based on work that was done at my mom's house. In the process of doing some remodeling she also wanted to replace what at my guess is the original furnace from when the house was built in the 50's. It was a monstrosity taking up an inordinate amount of space in the garage.

My mother had initially spoken with ABC at a home show I believe and scheduled an appointment at that time. She appreciated the fact that they arrived on time and were very personable.

The replacing of the furnace and all ductwork was done in about a day and half. And the crew was fairly friendly as well. The mere fact that it was done so fast is amazing if you could see some of the weird angles of the some of the ductwork in her garage.

My mom would highly recommend them to anyone. As would I for their speed since I was the one at the house when they were working.

Ernie G.

07/02/2013 12:00:00 SA

Phoned ABC this morning in regards to a central A/C system not operating. Martha, the receptionist had just gotten a cancellation for today and I was able to take advantage of the 1000-1400 window. Michael Narayan was the repairman and he could not have been more pleasant, thorough and competent as he traced back from the condenser anything which may have prevented the system from operating. Within 20-30 minutes he found the problem and fixed it. I found ABC in the 2013 Home Service Review Guidebook and my entire experience with this company has been a positive one. Thanks again Mike---great work!

David L.

03/10/2016 12:00:00 SA

Our furnace had gone out at our home and I about 6 calls to different companies before I stumbled upon this company. No one was able to guarantee such a short notice request, but these guys pulled through for my wife and I.
The customer service rep was professional, courteous and knowledgeable when advising on the details of the work in question.

Bruce (Technician) arrived at 7 (scheduled window 5:00PM-8:00PM), adjusted our thermostat's wiring, and moved into the furnace. He checked all connections and ending up identifying the problem at a pressure hose that had been damaged. He was extremely helpful throughout the entire process and explained everything that I had asked and gave advice on what we should do if this may occur in the future.

I highly recommend their services.

Hayley W.

9/30/2017

We have just had a great first experience with ABC Cooling. After finding our thermostat would not work, we called ABC Cooling (who had a sticker on our furnace from previous owners).
We were lucky enough to have a fantastic technician named JC come out the same day to fix our thermostat.
He communicated his arrival time, was punctual, courteous (boot covers without being asked!) and knowledgeable. He pointed out some concerns he could see and explained how they could be addressed, without any hard sell.
Because of JC's professionalism, we didn't hesitate in having him back in our home days later to service our furnace.
We will definitely call ABC Cooling next time and recommend them to friends.

Nocturnal N.

5/29/2020

I'm a officer at winton police department. Called these guys to come and check on the heater. I'm gonna make this short. They broke it even more then fixing it and charged my wife almost 4 hundred dollars for doing nothing n breaking it more. I came called and demanded money back. They were speaking a different language in front of my wife and I felt like ripping her off because her being a female

Leslie S.

04/05/2013 12:00:00 SA

Reached out to the three most highly rated AC contractors on Angie's
List for the Palo Alto area to get an AC system installed in our new
house (built 2012). Because of the very high ceilings throughout,
extremely limited attic space, complex roof layout, and a surplus of
tight spaces and dense insulation, this was a very difficult job. So
difficult, in fact, that one contractor couldn't come up with a
workable solution at all, and one other suggested a system relying on
external ducting that would have obscured the majority of the
skylights we have running along the length of the house.

ABC was the exception. From the beginning, they showed themselves to
be thoughtful, creative, attentive, detail-oriented, and very
responsive over email. The sales rep who showed up met every milestone
on time, from sending concept drawings, to seeking input from his
installers, to coordinating for a permit with the city. At one point
we reached a technical impasse with combining our radiant heat with
forced air cooling under the control of one thermostat. Rather than
giving up, ABC called me, brainstormed with me, and then we came up
with a solution together. In the end, ABC was able to devise a
beautiful, functional solution that frankly would have stumped anyone
else who looked at our house.

We settled on a start date, and despite some last minute curveballs
from the city, ABC was able to get the required permits and start the
job on time. On the day of, the supervisor and the installers walked
my wife and me through every detail again. Every cut to be made, every
duct to be installed, every pipe to attach. When everyone was happy,
the job began. And what ensued was the most fantastic experience I've
ever had with a contractor of any type. Relentlessly punctual,
responsible, respectful, detail-oriented...what else could you ask
for? Not a single debatable decision was made without our full input.
In terms of project management, ABC handled all of the other
contractors involved on our behalf (roofing, electrical, etc.) and
kept them in line despite multiple hang ups that would have stalled
anyone else. And the best part? The installers were so clean - almost
fastidious - that you would never even know they had been there at all
when getting home at the end of the workday. And you couldn't have
asked for a nicer, more responsible set of gentlemen running the show.

I especially want to make sure that I call out the efforts of the
installer, Stuart Bullis, and his partner Jacob. These guys did a
better job with our system than we had dared hope, given the level of
difficulty. Absolutely fantastic!

In short, I couldn't have asked for a better experience with these
guys. Best relationship I've ever had with a contractor. Just amazing
all around!

pj n.

06/08/2018 12:00:00 SA

just had an ac and filter installed by Garrett, Dillon and Joel. they were very nice. did a great job and did not leave any mess. I'm so glad we chose ABC for our AC. will definitely keep them in mind when we have to change our furnace or water heater! Michael, the sales rep, was great to work with to. Thanks, guys! no more fearing the heat wave!

Dona C.

08/09/2021 12:00:00 SA

They replaced our furnace and ductwork under the house. They were fast and professional. Everything is working great and we are very happy.

Larry M.

11/04/2009 12:00:00 SA

I just had a new furnace installed by ABC Cooling & Heating. I got quotes from 5 different companies, 3 quoted on a Carrier system and 2 on a Trane system. ABC was not the lowest quote, but their resentative was the most knowledgeable and presented his company's business the best. When the workman came they were friendly, knew their business, worked non-stop until the job was done. They cleaned up, asked if I had any questions about how to operate the new furnace. I can not say how impressed I was with the company's total workmanship from start to finish. I would recommend them to anyone looking to purchase a new furnace.
Larry - Foster City, Ca.,

Jane M.

04/06/2021 12:00:00 SA

Since the initial writing of this revirew, Devon, the Sales Manager, reached out to me to discuss my dissatisfaction. He hand delivered a check to reimburse me the cost of repairs post installation. He seemed genuinely concerned about the lack of response and ownership the bell team took for the issues post repair and I believe he will take steps to work with his team. This has gone some way to help improve my perception of Bell Brothers.

C S.

10/10/2015 12:00:00 SA

I had the pleasure of dealing with Mike Stone and was thoroughly impressed with his knowledge, expertise and honesty. I thought my ducts needed replacement but Mike's expert assessment of the situation indicated that I needed water-proofing as my ducts were in good shape. Individuals like Mike are a rarity these days where money seems to be the first priority. But to me, integrity and honest speaks volumes and I know precisely who to contact the next time I need any cooling and heating services. Thanks again Mike!

Dave J.

9/16/2016

These guys were so thorough and did a great job installing an entirely brand new central heating system in my 1924 home that only had a gravity heater before.

They explained everything, showed me pictures of the work under the house, asked lots of questions about how I wanted the vents.

Richard N.

11/06/2011 12:00:00 SA

Ben Is The Man ( maybe the only one? But he is good ).....

Pros: Seemingly thorough examination. Efficient. Good value.
Cons: None yet!

Suggestions: Be sure to have a disposable filter on hand in case it's needed. ABC doesn't carry spares. The one year Maintenance Plan is worth the price of $169.

Stars:
- Overall: 5
- Scheduling: 5
- Promptness: 5
- Efficiency: 4
- Helpfulness: 4
- Cost: 5
- Value: 5
- Trustworthiness: 5

We've tried a number of companies in the San Jose area to periodically check on the health of our heating and cooling systems. A quick review of the Yellow Pages and Yelp will show many firms vying for your business. But after sampling some of their competitors, we brought ABC back in November 2010 to inspect the central heating system in our 3 story townhouse.

The guy from ABC, Ben, got up into the attic between the 3rd floor of rooms and the roof which is not an easy task because I've done the same thing myself. Let's just say you'd think KB Homes would have devised a better way to view the heating and duct system...including the simple job of changing filters...instead of forcing a regular size human to morph into an alien who can fit through a keyhole.

Since Ben seemed to cover all the bases in a prompt and helpful manner and the cost for this service ( parts and liquids are extra ) was quite reasonable, we agreed to sign up for their Guardian Maintenance Plan which provides for 2 visits a year...one for cooling and one for heating...at a price of $169.

Last April, we called ABC to arrange for the 2nd half of their annual visit to check our central air conditioning system. Again, it was Ben who arrived and conducted a thorough examination, including cooling power, accuracy of the thermostat and output from the various vents.

With winter approaching, we recently arranged for a return visit by ABC to again focus on the heating system. Ben performed the same thorough job he did in November 2010 ( I'm sure they have other employees ) and completed an inspection form with statistics and a written description of what he saw. Essentially, he again determined no need for extra services, equipment or work. Impressive! So we signed up for another 1 year plan at $169.

From their most recent 4 visits ( there was 1 several years ago ), we can say ABC:
- Arrived on time
- Conducted through inspections of the heating and cooling systems
- Did not manufacture a recommendation for extra work
- Answered questions with sensible answers
- Caused no harm to the house
- Charged a reasonable price

It would be worthwhile to try ABC Cooling and Heating..and if you like the experience...sign up for the annual $169 Maintenance Plan.

Connie W.

11/07/2020 12:00:00 SA

We just installed a brand new HVAC system (Furnace and Air Conditioning) a month ago and now that it's getting cold, the furnace isn't working and we have no heat. I called first thing in the morning to get a technician out but they initially said they can't send anyone out until Tuesday (it's only Saturday). I said that's not acceptable since I have 2 young children and they moved it up just one day to Monday which means I will go 2 days without heat. This is unacceptable after just installing this new system and paying a hefty sum for it. ABC recently were acquired by Bell Brothers so not sure this is a result of the transition but I am VERY unhappy with the customer service and quality of work.

EDIT: They did end up sending someone over the same day but he spent all day working on it and it still wasn't fixed so he brought over 4 space heaters until more guys could come on Monday. They came and told us that it wasn't installed properly the first time and the condenser is leaking water back into the unit so they still have to fix it. I am baffled as to why they didn't know how to set it up correctly the first time but I appreciate them being all hands on deck to resolve the issue no matter the cost to them.

Ryan K.

11/14/2021

I had a Bell Brothers replace a furnace in my condo. While I am happy with the final outcome, there were some struggles to get there.

It may have been an isolated incident but in my experience there is a disconnect between the sales team and the installation team. When Bell Brothers first installed my furnace it was not to the specifications that were discussed and outlined in the contract. The installation team had to make several calls to the office to sort out why the specifications didnt make it onto their work order. Due to this oversight, Bell Brothers had to come out the next day to redo the install to align with the contract terms.

There was a also a discrepancy between the pricing on the signed agreement and what the installers were expecting. This required further research/calls by the install team to resolve with their office.

A few small items on the quote were still not delivered after the second day, but they were not as important to me to fight for them to be completed.

On a positive note, you can tell a company's character by how they handle themselves when things dont go to plan. When the issues above were raised Bell Brothers remained courteous and friendly while researching and working toward a solution.

Ultimately I would hire Bell Brothers again, you just need to watch them to make sure they are delivering everything that they promise.

Jeffery C.

10/09/2014 12:00:00 SA

Had ABC out a few weeks ago to accomplish three things: 1) fix the condensate pump on our AC 2) to estimate the replacement of some garage ducting from flexible to solid to be in compliance with code, 3) to estimate the fabrication and installation of a sheet metal air return for our main furnace.

Long story short they wont send an install team for any job less than $2000.00. So if you have a small job that needs any moderately complicated work then these guys are prob not for you.

Had to call three times to get them to commit to my smaller job ($690.00 for four hours of work plus parts). Once they did commit they sent a nice guy from the repair side knowing he did not have the right equipment to complete the job. I was told by their Sales Rep that I needed to have a 20.25 x 24.25 space framed out by by contractor so they could build a sheet metal box large enough to ensure proper airflow.

They were trying to install a smaller round duct pipe to a very large return grill not what we had agreed upon.

I stopped all work and sent him on his way. Moments later I did receive a call from the company stating that the guy they sent was not up for the task, and they could not help me unless I met their $2000.00 min. I do not have $2000.00 of work that I need completed by them at this time ....so it ended there.

I have now paid to have the wall framed out for the air return, have lost a week on my project, and now will be another week behind schedule.. possibly out more money if additional framing is needed. Bummed out.

Mel W.

1/27/2020

Thank you to Oscar who spent a significant amount of time with me on the phone regarding the servicing my mini-split that was installed 2 years ago. It was comforting to know that follow-up was happening and that it is affordable.

I have had excellent service from ABC Heating & Cooling out of Hayward.

Judy V.

3/28/2019

When it came time to replace our current heating system we got quotes from 3 different companies. We decided to go with ABC. Pricing was not the factor in our decision as they were all about the same but the one thing that did clinch it for ABC was the Sales/Estimator person, Greg that came out to our house. He spent a lot of time explaining the new proposed system and made suggestions on what we should do and even what he felt that we really didn't need to spend extra money on. We felt very comfortable with him. When the work started the technicians showed up on time. They were professional in their appearance and extremely courteous. They took time to explain each step that they were doing. We run a child care business from the home and they were very good about letting us know ahead of time when they were going to be making loud noises so that we could prepare the children. They kept the area clean that they were working in. The work was completed in the time frame that they said they would be done and after the work was completed they took the time to explain how the system operates. Thank you to all the installation technicians - Allen, Anthony, Joaquin, Omar, Antonio, Dillon and Ben - you were great. We would highly recommend ABC Cooling and Heating.

David G.

8/19/2019

We had ABC come out in mid August to check the status of our A/C unit. I think the tech's name was Sol and he said he had been with ABC for over 20 years. He was very thorough in checking the system and took the time to explain everything he was doing and gave us a lot of helpful information on A/C in general and the cost for the services was quite reasonable. We highly recommend this company.

Arthur K.

2/17/2011

After reading my first review on Yelp, after my furnace installation, the manager responded immediately. Paperwork appeared. Jeff, the sales person, graciously helped me fill it out, and I submitted by certified mail. Two weeks ago I received my PG&E rebate, and today I received notice that my Cash for Appliances rebate for $300 was approved, and I will receive it in 4 weeks. ABC deserves 4.5 stars, because of the paperwork delay. Installation, however, went extremely smooth. The furnace works great.

Nate S.

8/17/2021

Just had to come back and update my review to also comment on the plumbing side of the company. Similarly great experience. Randy came out for our yearly safety inspection, which is part of their membership program. I always worry with that sort of free inspection that it's just an excuse to come out and find a bunch of stuff that needs to be fixed, but that wasn't the case at all. We got great tips on taking care of drain backups ourselves, confirmation that our various valves and supply lines are still in good shape, and a zero pressure estimate to replace the hot water heater (at our request, because it's super old and I know we'll have to replace it soon). Much appreciated, Randy.

Rod F.

8/25/2021

I contacted three HVAC contractors for my air conditioning installation. From the very first contact all the way through the completion of installation Bell Brothers were on time responsive and professional. In terms of value they were the middle of three estimates. In terms of service they were top notch. They ran the line set from the attic down to my crawl space in a chase nearby fireplace so it wouldn't be visible from outside the home. This really helped since the unit is in my backyard. The finished installation is neat clean and professional and I'm very happy. As an electrical contractor for over 20 years I have a pretty good sense how things should be done and they did a terrific job.

Matthew D.

05/05/2021 12:00:00 SA

An update to the original note. I got a call from Rashida from Bell Brothers this afternoon after she reviewed the day's calls. The customer service rep was not well informed and they do service units that they installed. I set up a time and they will be tuning them up at no cost because of the misunderstanding. They don't install mini-splits anymore, but for now we are covered.
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I'm a prior customer of ABC Cooling and Heating, who were great. Today was probably the last interaction I'll have with them. They sent us an offer for a $77 tune of of our air conditioner. This sounded great as it's 10 years old and we thought getting this done before fire season would be perfect. When I called, I was informed that a) this offer isn't for the mini-splits that ABC installed (this is not stated on the written offer) b) they aren't servicing the mini splits that they sold and c) provided no alternative for getting them serviced other than I think they don't need much service. This was particularly annoying since I sat on hold for nearly 10 minutes listening to them tell me about how they care about their customers.
Now I get to find someone to maintain what I consider to be great air conditioners (Fujistu Mini Splits).

Jeremy F.

06/11/2019 12:00:00 SA

Scheduled a consult to understand what it would take to install AC at my house. The rep was kind and courteous during the visit and said he would follow up in a week with an estimate. This was over two months ago, still no word.

David A.

09/02/2017 12:00:00 SA

Great, timely, professional service. Called after air conditioner capacitor blew and technician came out same day, confirmed issue, had part. Came on time - took care of issue - was professional and fair. No issues whatsoever. Well done.

Melissa P.

8/19/2015

I called ABC when I discovered my A/C was not working and they were able to come out the very next day. The customer service on the phone was exceptional, and Craig's service matched it the next day. He was very knowledgeable and helpful (since I know little to nothing about these sorts of things), and was able to get my house cooled down as well as talk about potential issues down the line. I will call ABC again in a heartbeat should I have any additional problems and would recommend them to my friends and family.

Troy H.

12/15/2018

Scheduled a big water heating project and these guys knocked it out in one day. Scheduling and communicating with the ABC team was a breeze, by both phone and email. Plumbers Angel and Junior were very polite, professional and knowledgeable!

Thank you to all at ABC!

Joan B.

6/15/2018

ABC has been a terrific company to deal with. We love our efficient a/c unit and the customer service that comes with maintaining it. All the folks who have come by from installation to bi yearly repairs (like JC) have been nice and professional. I highly recommend them.

Dan E.

3/29/2022

I requested estimates from a total of 7 different installers. Of them, not a single one showed up for the scheduled estimate - that is, except for Bell Bros. In fact, their sales manager, Devin, showed up when a scheduling conflict arose with the originally scheduled team member.

Their prices were competitive and I don't know about you but it makes a big difference go me when people do what they say they're going to do. Time is our most valuable resource and I appreciate when folks respect it. It seemed like a no brainer, so my wife and I went with these guys.

The crew showed up today (again, right on time). They were polite, walked me through exactly what they were going to do, and explained the different ways they could complete the install, and under what circumstances one route would be preferable to another.

The install took a while, which I suspect actually had to do with the shape of our house. The guys figured out a way to run the lines under the house all the way, rather than having to run them through the attic, which was a big relief. The job we got in the end was exactly what we had been hoping for. They walked me through using the equipment moving forward and cleaned up the site to exactly how it was when they arrived.

Can't recommend Bell Bros enough based on this experience. If you're on the fence, you know my advice.

Angche S.

5/22/2020

I had Michael from ABC over for an estimate for AC installation. The guy knows everything about heating, cooling, plumbing, permits and govt regulations. He gave me a real easy solution to my loud furnace issue that the other furnace installer wasn't able to solve even after I had him over to take a look at it. He wasn't even here for that reason and yet he happily gave me the solution to my problem. Even after I went with a different company for this project for financing reasons, he still didn't hesitate to answer my questions about the unit I ended up with from a different company. Super knowledgeable and helpful!

Uyen V.

4/18/2022

My experience with Bell Brothers has been amazing from the start. I had a brand new furnace and some ducts installed in my house in Berkeley. Cyrus who came out initially was amazing and clear when explaining the process and responded promptly for any follow-up questions I had.

Alvaro, the install manager was very involved stopping by the house when an issue came up to ensure the project would get completed in a timely manner. I had the BEST install team; Ben, Luis, Alex were the main guys although Lyndon was there one out of the three days. They were all very professional, knowledgeable and funny at times which made a grueling process easier. They offered to wear booties while working in my house which I appreciated. I had certain requests while they were there working and they were very respectful and followed my requests. Bell Brothers should be proud that they have guys like that working for them and representing the company. I would use them again in a heartbeat! Ben, Luis and Alex exemplified hard work and customer service.

elise t.

08/04/2012 12:00:00 SA

Kumar came out to do an evaluation of our furnace and air conditioning unit. Hubby and I were both very impressed with his professionalism and his knowledge. We had another technician from another company do an assessment as well, and hands down Kumar was exceptional and thorough. The other technician didn't really bother opening up the unit and examining it and he said the unit was about 10 years old. Kumar explained things well and went out of his way to insert a camera inside the unit to show us why we should consider getting the unit replaced instead of just trying to sell us a new unit. Apparently Kumar confirmed the unit is 28 years old when he was examining it and saw the serial number. Overall, we felt that we got an honest assessment and feel that Kumar really helped us make an informed decision.

Michael Y.

7/27/2018

Justin, the technician, arrived on time. He was very good in putting on booties each time he had to go thru the house. Very thorough in the diagnostics and proposed remedy. Very open regarding the cost breakdown too. Justin was very fast in completing the work necessary to get my A/C running again. Really appreciate the service ABC provided. Highly recommended.

Michelle M.

4/30/2020

Since I had so much free time I decided to start researching a/c installers. Our current system was 16 years old and too small for our home. I went to Home Adviser and told them what I needed; within minutes I heard from 4 companies, ABC being one of the four. Within 24 hrs , Mike Stone from ABC showed up for a FREE consultation. He was very honest,( didn't say we needed a furnace as well, like 2 of the other companies told us), told us we need to have a permit( 2 others said to save our money) and did an extremely thorough inspection of our attic and current system. ABC has great prices right now due to season. Within 2 business days we had our new system installed, thank you Dillon and Both Dennises. They were very professional and took great care of making sure my home was kept clean. ABC has been around since 1953 and I can tell why. Customer service was top priority from start to finish, but I have to say Mike Stone was the ultimate reason we chose ABC, he was honest. P.S. their warranty is exceptional!!

Tatiana R.

02/03/2017 12:00:00 SA

Justin was fabulous! He came in twice to fix our heater! The second time did not charge us a service fee and credited our last transaction to the new one. He explained what was wrong and what he was fixing in detail and made sure I was able to understand. My heater now works (:

Rosemary B.

12/19/2021

Jaleel was here yesterday. He was great. He was here last year for service checkup my furnace is 30 years old and I knew it needed replacing. It went out on Wednesday & Bell Brothers rearranged their schedule to get someone out as soon as possible because of the cold & I'm 86. He was able to do a temporary fix until he can get an estimator out here for a new furnace after I get back from Christmas vacation. Brian was here last month for my routine maintenance. All your technicians are so friendly & helpful.

Laurence R.

3/28/2014

I installed my system with ABC 10 years ago and the same installer lead showed up to install my brother's unit. Makes you feel more comfortable to see the same employees after so many years. Brother is an engineer so details are important. ABC's installers did not disappoint. From the registers installed (fixing the loose framing from the original installers) to painting the sealing tape, to running the exhaust up the old flue and terminating the PVC at the roof so as to keep the install neat and tidy. ABC really made the brother happy. The brother use to run fans to move the air in home. They are now stored away. I have no problem recommending ABC and trust them to not over sell you on what you need.

Kathy D.

6/28/2017

We have used ABC Cooling & Heating since 1996. They installed a new heater and central air unit in our home with easy financing. We signed up for the maintenance program to check the units twice a year; this is a great way to catch any problems. The friendly tech's arrive on time and do a through check on the unit and clean the filters. They even wear foot protection when they come inside the house. I really appreciate that.

They recently installed four units on our Church property and I have recommended them to several of our members who have had new units installed.

Their customer service team is the best!!

Jay S.

8/14/2021

It is my great pleasure to write a glowing recommendation for Bell Brothers Plumbing and Air. My existing air conditioner failed so I called out Bell Brothers to give me a bid to replace my 24 year old air conditioner with a new one. Their original bid was very reasonable so I accepted it. However, it turned out that because of the cramped space in the attic where the original air conditioner evaporator was located, Bell Brothers could not installed the new evaporator to the existing 24 yr. old furnace. Instead, Bell Brothers had no choice but to replace the existing furnace along with the existing air conditioner evaporator. To my amazement, Bell Brothers honor the original bid and put in a new 93% efficiency furnace at no extra cost. They didn't even ask for extra money!
Bell Brothers set the standard for honesty. I was so impressed that I, without them asking me, gave them an extra $500 for the job. I highly recommend Bell Brothers for any of your air conditioning work.

Sandra S.

11/16/2019

Highly recommended. Installed a new central A/C and replaced a furnace. Jeff C. looked at my needs and recommended a great system. Anthony, Dillon, and David did the installation, and they were very professional. Arrived on time, kept my garage clean, and did a beautiful install. They had to move some things around to make the new furnace fit and vent properly, and everything looks great. I will recommend ABC to friends and family!

Albert Y.

06/08/2022 12:00:00 SA

Angel is the guy, he's been patient and helpful the entire time. He replaced my garbage disposal which the old one was leaking and also replace a shower head for me.

Tom P.

4/25/2023

I have been a club member with Bell Brothers for over three years and could not be happier! For years I would struggle to find someone we could trust and who were reasonably priced whenever we were faced with a plumbing or HVAC problem. It is so nice to simply make a call and be quickly taken care of no matter the problem. We recently invested in a Furnace/Air Conditioning Unit that would've been a challenge to deal with anywhere else, but Bell Brothers educated us to what is involved in an investment that has drastically changed for the better in the last twenty years since we installed our last HVAC System, better for the environment and for our health and safety. I highly recommend this company for all your Plumbing, Heating and Air Conditioning neccesities!

Bookingood H.

11/16/2017

I had a terrific experience with Kevin from ABC Cooling, Heating, and Plumbing, who came to my place in Berkeley to do a furnace tune-up. He soon explained to me that if I wasn't having any heat come out, and only cold air, that this was not a tune-up, but a repair. Little did I know that I should have booked the visit differently.

However, Kevin got on the phone with a repair person from his company, who helped him to figure out the problem. Kevin tested all of the wires to see which parts might not be working correctly. Finally, Kevin disconnected the exhaust vent and restarted the heater, and we had heat! When he reconnected the exhaust vent, the heat no longer worked. By cleverly isolating variables, he had discovered the problem: the exhaust vent was somehow clogged.

We tromped outside together, and Kevin looked into the exhaust tube. Lo and behold, a bird had built a nest in there! The furnace, fortunately, would not send heat out if the vent was clogged, so the heater's malfunction was a wonderful thing. I could have had carbon monoxide poisoning from the inoperable vent.

Kevin took out the bird's nest, and we went back inside. He restarted the heater, and all was suddenly working fine! Thank you, ABC!

I recommend Kevin for a promotion. He is ready for the troubleshooting role of repair person.

Jay P.

8/13/2018

We've used ABC's service for a few years now for furnace services and installs. Most recently (last week), we contacted them to replace two very old furnaces at a Duplex. The install crew of Josh, Benito and Omar were there for two full days installing AC and furnace in one unit and furnace in the other. They were late arriving on the first day, but called ahead of time to let me know that they will be a little late. I like that! Once they got there, Josh took a look at the setup, attic and crawlspace access, how he'd route wires, etc. and explained everything to me. The guys were very professional, gave me the status along the way, cleaning up after they were done each day and explained in detail the installation and things to be careful about, maintenance items, etc.
There was a small issue with one of the furnaces and Josh called the office and a service call was promptly scheduled for the next day. Sal showed up as scheduled and he was great! He fixed the problem, explained what the issue was and left everything working perfectly!

Very satisfied with ABC. Will definitely use them again!

Yang W.

08/08/2021 12:00:00 SA

Our 15Y+ old water heater was leaking and it was time to have a replacement. At the same time, I was also interested to get an AC installed for the summer. After some research, I contacted a few contractors and had a few estimates in hand to compare with. I chose Bell Bros in the end because of the technician, Marcus McMahan. He was able to point out some issues that the previous estimates missed. Moreover, he was very friendly and informative the whole time. All of my questions were answered and I can tell Marcus put the customer's interests on a very high priority. I highly recommend to work with Bell Bros, especially with Marcus for the HVAC installation.

simon w.

6/24/2017

Great experience! Was able to make an appointment for a Saturday and got a call about 30 minutes before the technician arrived. Sal was able to diagnose and repair the a/c unit with parts he had in his van so the cold air is running again! Very professional and I would highly recommend them.

Brandon H.

05/07/2020 12:00:00 SA

I don't review businesses much, but I felt compelled to today. Mike came out today to assess my home cooling needs and to give me a quote. I had already gotten some quotes from a few companies and Mike was completely honest with me when letting me know that he was unable to compete with the price. I had fully expected to be sold to the entire time, but instead, Mike gave me great advice, answered any questions I had, and even told me how I could reduce risk and negotiate with the other company!

I've never had such a great and honest experience with a company before and really appreciated Mike's positivity and honesty. If anything comes up and I need to call a professional, I'd gladly pay the extra price for Mike.

Dana C.

8/30/2017

Prompt, diagnosed my issue immediately. I highly recommend ABC and Sal, our technician was very nice and professional.

Kim M.

11/20/2018

ABC put in a new air conditioner and new furnace into our house. Over Thanksgiving week we started to experience problems. B/c of Alan and Craig, I am giving this company 5 stars. They came out multiple times to ensure the problem was fixed. They did a great job figuring out what was going on and getting the furnace to work properly. I also really appreciated how clean they left everything. These guys are the MVP of the company and is the reason why I would recommend ABC to other people.

Maryann S.

10/28/2017

So happy to find a company that truly delivers. I had tried several other Bay Area companies who either cancelled last minute or wouldn't return a call for service. We contacted ABC for a furnace cleaning and check up. From scheduling the appointment to the service guy that came out... everyone was extremely courteous, knowledgeable and professional. They arrived on time and serviced our 40year old furnace. He was honest and not in the least bit pushy to sell us anything new. Though old, he confirmed heater was working and more importantly safe. Would definitely recommend and use them again when we do decide to replace it. Also a plus anytime a service person puts on shoe covers before entering the house - so appreciated!

Drew W.

6/24/2012

I called ABC after reading positive Yelp reviews, and I've got to agree that I received very good service. Kumar made it out to our house less than 4 hours after I called, and not only did he get the heater started up again, he also gave me a lot of background information on our system and instructions on how to do minor troubleshooting of my own.

Lisa T.

05/09/2019 12:00:00 SA

I have been thinking about getting an AC unit installed for some time and finally pulled the trigger and got quotes from 3 companies. Jeff was by far the most helpful and thorough in his review of my existing furnace, electrical, etc and explaining my options. They provided a very competitive estimate and I decided not to continue looking elsewhere and setup my install appointment.

Dave and Dillon were my installers and showed up right at the early end of their arrival window and were really courteous. They did a great job on the installation of the unit, a new nest thermostat and testing to make sure everything worked appropriately. They did a nice job cleaning up after they were done and were great with the two dogs I had in the house.

Based on this experience, I will certainly reach out to ABC for other services as needed.

Harsha L.

1/13/2017

If there was an option to add more stars I would select them all! From the first contact with Jeff Cecchin who came out to evaluate the problem and provide a quote to the final finished product from Mike and his crew, these are professional magicians at work! Their wonderful calm attitude and professional workmanship taught me many great lessons on how good a service company can be. They know their work well and execute with a professionalism that comes with old world pride in performance. The house was left spotless, better than when they started. I recommend these folks whole heartedly to any one in need of heating or cooling needs.

Thank you Jeff, Mike and the team!

Neil S.

03/01/2017 12:00:00 SA

We have a very old wall furnace we were having trouble with. Bruce from ABC Cooling and Heating was absolutely great. He arrived on time, was very personable, and worked his tail off --- going well above and beyond the call of duty. He diagnosed the problem quickly, explained it to us, and then did a thorough but more than reasonably priced repair. He seemed very honest and didn't pressure us into getting a new furnace. We are very happy with the excellent work and the wonderful service.

Sarah C.

2/17/2010

I recently replaced an old gravity furnace in my 1928 home. I was very impressed with a great guy named Jeff at ABC. I was referred by a friend. Heating in old houses is a challenge (actually everything in an old house is a challenge), but he recommended and installed zoning so basically I can choose to heat only parts of the house at a time. We went with three zones, one for our bedrooms, one for the main living area and one for a downstairs family room area.

My heating bills have dropped DRASTICALLY and the house heats up quickly and maintains the temperature well. The best part was that he gave me several different levels of price and efficiency and spent a lot of time with me. I think he lives in Berkeley or Oakland also, so he was close to me.

Samye A.

9/26/2018

Joshua and Benito absolutely AMAZING! They both went beyond the call of duty! Their professionalism was AWESOME! Polite, courteous, patience, and world-class customer service! Thank you Josh and Benito!

C R.

11/03/2016 12:00:00 SA

ABC and their guy Bruce have installed, serviced, and inspected our energy efficient home units since we moved in eight years ago. Fantastic work, friendly, informative, certified and super reliable. We depend on them and have never been disappointed. Awesome folks!

Jim D.

12/28/2011

We had our heater stop working about a week before Christmas. The first tech was not able to get the heater going, but said it needed a part (which was covered under our warranty). The tech was back a few days later and installed the part, but still no heat. I called ABC right away to let them know about the situation. The next day they sent Craig to take a look at the problem and he was able to get the heater going for us so that it was not cold in our house. He also diagnosed that there may be an additional problem that was still covered under our warranty, but another part was needed. Craig came back today to install the part and went above and beyond anything I expected. He did a stupendous job of thoroughly checking and fixing our furnace. ABC should be thankful to have such a caring and thoughtful employee.
Thank you,

Lucy C.

06/11/2019 12:00:00 SA

Aaron E. that came over to give me a quote. He was honest, knowledgeable and professional. He was patient and explained everything thoroughly. We were deciding which side the unit should go and he was willing to take a walk in the neighborhood to see where all our neighbors were putting them. I got a quote from 2 other companies and ABC not only gave me the best price but was willing to rewire everything to fit the AC unit where we wanted it to go for no extra cost. The day of installation was easy. Anthony and Omar were respectful, professional and hard working. I have already recommended ABC to all my friends. Thank you for making this easy for me!

Cindy E.

11/08/2022 12:00:00 SA

We called at 7:30 am, for an appointment for our rental property that had a leak in the shower. We were getting it ready to rent out. We were told a plumber would be there in the afternoon. At 12:30pm I called again to get their eta. Still no set time, but they assured me that all appointments would be satisfied for the day. They work past 5 pm to complete all jobs. At 3pm they cancelled. I was so annoyed, I wish they would have been honest and told us they were booked up for the day. Instead of stringing us along and left us with a leaky shower, in the middle of a drought ! Beware, don't trust them if they don't give you an arrival time.

Jordan S.

05/12/2021 12:00:00 SA

My friends had a pretty good experience with Bell Brothers so I decided to get a quote to get AC in time for the summer. I was set up with Roby Shiroma to get me an initial quote. Roby was so friendly and informative. He quickly pointed out some things that a previous estimate missed. Unfortunately the job was larger than I planned (needed a new furnance, duct work, etc) but Roby helped me every step of the way to make sure we could make it happen. I had the misfortune of asbestos in my existing ductwork but Roby handled the scheduling of their partner company to safely remove that.

Install happened so fast! Within a week of Roby coming out, we had Morjen and Khalil(Khaleel** not sure of spelling!) to install everything. They were so nice. Really careful about laying down material to protect the floor. Did a good job cleaning up after themselves. It took a day and a half to finish the whole job. Super pleasant experience. Would recommend any of these guys to work with!

Mia W.

12/18/2010

ABC just completed work replacing our furnace, and they've done such a fantastic job, I feel compelled to write. They were great from the start -- Bill, their estimator, was knowledgeable, thorough, flexible, and available. He was available to answer questions even over the Thanksgiving holiday, and was willing to consider a non-standard approach (some ducts above, some below) to address our needs.

Steve & Anthony on the installation team similarly did a fabulous job! We have a classic lathe & plaster house, and we were really worried about cracking when they cut new vents in the ceiling. They were extremely careful and did a great job. Because of the time required to do such a careful job, it took an extra day (which Bill had already predicted as possible.) Rather than leave us without heat over the weekend, they came on Saturday to finish up, for the original quoted price. And, every day they left, they did a good job cleaning up. We had covered and cleared much of our stuff knowing they'd be cutting the ceiling and anticipating plaster dust, but it really wasn't a problem.

Thanks, ABC!

Mike Z.

11/30/2018

I was without heat on the morning of 11/23/18 and determined that the thermostat was working, so the problem had to be in the heater itself. I tried calling a small company that had come out before, but it was a holiday weekend, so didn't receive a call back. I decided to seek out a large company, because they were more likely to have several techs, so called ABC, and they came out the next morning.

After a few minutes, the tech said that the valve was stripped on the main control unit, said that my heater was really old and that it wasn't worth it to spend the money on it. He said my money would be better spent on a new heater, and that replacing the unit would probably be about $800 - $900 dollars.

I certainly wasn't in the mood to think about outlaying several thousand dollars for a new heater, so told him I'd need to sleep on it. I then remembered about Rick's Heating and Air, who had done some home warranty work a couple of years ago and remembered him as being knowledgeable and efficient. I called him and he was able to come out a couple of days later. He replaced the unit that included the thermocoupler and valve for $370, less than half the price it would have been with ABC. He said my nearly 40-year old heater would probably last for another 5 - 10 years now.

It seems evident that ABC attempts as much as possible to convert owners with older heaters into buyers of new heaters when the current unit is still fixable, because there's obviously a lot more money for them in selling a new heater instead of repairing them. I know that I'll eventually need a new heater, but will not be calling ABC to replace it.

S R.

08/07/2017 12:00:00 SA

Outstanding service. The staff are very professional. They care about the needs of their customer and are always responsive. From meeting with Jeff the sales representative to having Allan and Joel install our furnace and air conditioner the entire process was all a positive experience. They work hard and efficient to get the job done. I highly recommend ABC Cooling, Heating & Plumbing.

Cam N.

2/20/2023

tl;dr: On the expensive side, but great service. You get what you pay for.

I had a broken wall heater, and Bell Brothers was quick to come out and communicated clearly throughout the appointment phase. The service fee was a little expensive at $99.

Upon arrival the techs were very meticulous in investigating every avenue (switch, gas pressure, carbon monoxide, temperature, flue pipe). Unfortunately my issue was with the flue pipe, and they stated they did not support fixing that. This was inconvenient, and it was a bit frustrating I still had to pay the full service fee (maybe half would be fair since no quote or exact work needed was generated). Hence my 4 stars

Anna Marie J.

1/23/2020

We want to give Joaquin, Antonio, Dillon, Allen, and Aaron a big thank you. We asked for an A-Team to work for this job and this team delivered. Kudos to you guys and keep up the good work.
Patrick and Anna Marie T..

Matt G.

7/17/2023

Fast and efficient. Cleared my clogged drain in 30 minutes. Reasonable to low price, great deal!

Eugeniya P.

5/25/2020

Unbelievably rude and unprofessional client manager. Working with a returning customer with an expected check around $900. Last time everything was great, but not now.

In 30+ heat I was refused for having a repair. Your technician said that I need to check with my HOA and they could get back to us and refill. When I returned for the fill-in, the manager said they have a mark in their database not to serve our house anymore. I tried (politely and calmly) figure out what does that mark mean and can it be a technical mistake.
Wow. The reaction surprised me.

I was literally yelled at. Manager raised his voice, repeatedly yelled that I don't let him speak out (I was silently listening by the way) and just hang up. Again, I was super nice and polite thought my hands are still shaking a bit. He never responded to a very reasonable questions like
- COULD THE RED FLAG BE A TECHNICAL MISTAKE of a technician, first of all?
- Could they please double check, do we need to touch the unit, at all?
- Does the fill in has the same code as a unit repair and is is possible to fill ac without making repairs in this unit (or it's an inseparable process).

I'm shocked. All explanations are stuck at we don't serve your house anymore, there is a mark in your database. No reasons, no explanations, extremely rude, not a client oriented as well.

UPS - looks like the mark in their database WAS a technical mistake. Fixed in another company and pain $850, just as expected. First of all, the unit never had to be touched, at all. So.....they absolutely COULD perform the work, if they bothered to ask the technician what happened.
Second, they told us there is a possible leak and we need a refill (around $900), but the second opinion showed we had enough of freon in the unit, no need to fill it at all. And they never identified the problem with thermostat (which is weird since they HAD a record about it) and with the rotor.

Joseph A.

3/23/2017

Thermostat went blank on a Monday morning, called ABC since they had installed the heater/AC units 9 years ago. It was cold without heat and we were in the process of moving and selling our home with an open house scheduled for the weekend. ABC had a tech there Monday afternoon and diagnosed the problem was the thermostat. Our system is Carrier Infinity and the thermostat is unique, expensive, and not a normally stocked item. The tech spoke to his manager and they were able to locate the part and get it shipped to them by the following morning. A different tech had it installed and working by Tuesday afternoon, and they even gave us a discount on the price of the part which took away a little of the pain. The techs were great and the customer service was outstanding!

David K.

12/03/2010 12:00:00 SA

Bill came over and gave me one of several estimates for the installation of a new gas furnace. After making his presentation and answering my questions, he gave me a quote for the work. Quick.
I compared it to my other estimates and decided to go with ABC. The installers came over several times, first to make the installation, then to finish the job and do a leak check. They had as many as four technicians working on my job at the same time to ensure the job was done thoroughly and timely.
Bill and Brenda at the office even helped me file the paperwork for the rebates and credits.
Overall, they did a great job. We're now experiencing cold weather and the furnace is working flawlessly.

Brian R.

12/19/2022

Had Bell Brothers out again for annual Furnace Maintenance and was impressed with how comprehensive and thorough inspection was again that their technician Rueben was in the calibration and measurements. Our High efficiency furnace has been installed since 2000. Knowing that it is operating at expected operational levels and not pushing unnecessary parts replacement is comforting. I'll include Bell Brothers when time comes to replacement

Marlou A.

06/07/2018 12:00:00 SA

I used ABC heating and air to replace a heater which was located in my attic. The company sent us David and Derek to do the job and they did a great job. Both were on time each day and worked under uncomfortable conditions without complaining. They were at my house for four days and did a nice job completing the work and stayed in task. They both deserve a bonus for the conditions they worked under. I would use ABC again they pulled a permit and did what they said they would. I used them because the company has been around for 60 years so they were reputable.

Karen M.

9/23/2017

Highly recommend these folks. They are responsive and knowledgeable. I used them a couple of years ago when it got below freezing and my furnace died and they were great. So when it hit 107 degrees in Palo Alto a few weeks ago and my A/C quit working, I called them again. Although there was a wait of several days (apparently I was not the only person in the bay area whose A/C gave it up in the heat), JC and Brian showed up as scheduled, diagnosed the problem, and took care of it on the spot. They were thorough, answered all my questions and explained what they were doing and my A/C is better than ever (not that I've needed it since). Excellent! Happy customer so far. But I didn't give them 5 stars because...

They're now paperless! What that meant in my case was I was asked to pay $491 before they left but didn't receive a detailed invoice or statement. I don't know about anybody else out there, but I like to have a piece of paper that I can put in the file with the details of what was done by whom and when--and I like to see it before I pay. (Maybe these guys never make math errors, but it happens.) When I asked, JC told me it would come via email in a few days. Two weeks later, still with no invoice, I called and the lady in the office said it had been sent to me in email immediately but she would resend. Then she asked for my email and said my email would be added to my account. (See what happened here?) JC said it was not going to be sent immediately and he was right. But then it wasn't sent in a few days...or at all. No email on file! So office lady, maybe a simple apology that it wasn't sent would be better than, well, making it up.

I will definitely call them again but now that I know they are paperless I will insist before handing them my credit card that they go over the math and explain what I am being charged for. And then I will make a note to follow up if the invoice does not arrive.

S.V. M.

8/17/2008

When I turned on my AC unit, it was taking way too long to cool my house. I called them to see if I need to replace my unit or repair it (my unit is 15+ yrs old). They told me they would show up between 8am-11am and would call me when the tech was on his way. The tech showed up at 8:30am - but with no phone call which was a little akward since I had just gotten out of the shower. He did a initial diagnostic and said that I did not need a new unit but that I might consider cleaning out my vents and replacing the filter.

5 Stars for honesty
-1 star for not calling as promised
-1 star for charing me after a free consultation

I had asked for a free consultation but they charged me $59 for the diagnostic. I paid because I was pleased that (at least I thought) they were being honest about not needing a new unit. However, when I do need a new unit I dont know if I'll necessarily go with them - had they charged me $0 for the consult as advertised - I'd probably go with them for sure.

Jeff P.

4/28/2022

I recently had an air conditioner installed at my home. Michelle came out to inspect and quote my job. Scheduled an install the following week. Ben and Louis were the primary installers. Alway on time and really paid attention to detail. Ben took his time explaining every step of the installation. Excellent service and top gun installation. Thank you.

Mahima K.

08/10/2022 12:00:00 SA

Extremely expensive. We had a leak in our bathtub. All he had to do was replace a cartridge and he charged us 450$. He didn't even send us the receipt for the work that was done. Totally unhappy with this company and think twice before you call them for any small plumbing leaks.

Sameer S.

08/09/2022 12:00:00 SA

I got them to do a plumbing inspection of leaks in my house. They responded quickly, showed up on time and spent a good long time doing inspection in my crawl space. They didn't try to hurry through or offer quick fix solutions, the plumber seemed quite honest in his assessment and next steps, whether I would choose them or not for future repairs.

Sharon O.

11/17/2018

Dillon and Joel did a great job replacing the furnace and thermostat at our home. They were very conscientious, placing floor coverings for their pathway into our home all the way to the furnace so that they would not dirty our flooring. They were very professional, pleasant to work with and efficient. They cleaned up after themselves. I appreciate that they labeled the furnace parts and size of the filter so that we wouldn't have to remember.

Don't forget to get the names of the folks who help you out and include them in your review as the company gives them free lunch if they are named in a positive review! I think it's great that the company does that! These guys deserve a free lunch! :)

T M.

6/19/2016

Our AC was making strange noises. After consulting with Michael, Bruce was able to come out the next day, found it was an easy and relatively inexpensive fix. He even made a couple other adjustments to keep the system working well. Very trustworthy, personable and great service!

Carolina M.

04/12/2012 12:00:00 SA

ABC Cooling & Heating recently replaced our heating system with new heating ducts and a new furnace. Their service and follow-up were excellent and we're extremely happy with our new system. In one month we've saved $150 in our PG&E bill, and because ABC is certified by PG&E, we received a rebate from PG&E of $3,500!!

Jason B.

9/28/2020

I had ok service over the years with occasional upsale attempts, but when the technician asked if I wanted to prepay for another year of Guardian Service even though my current year wasn't up, I thought ok, might as well. I then sold the house a month later (still in my previous Guardian plan), so I called to ask for a refund and they flat out refused. Told me that it's not transferable and not refundable. Pretty poor customer service.

Andrea M.

07/06/2014 12:00:00 SA

Our AC unit failed over the July 4th Holiday and we were concerned about finding a repair service that would be able to come out on a Sunday -- and NOT overcharge us. I did a quick online search and found ABC Cooling & Heating whose site mentioned fast service, available 24/7, and no overtime charges. We gave them a call in the morning, got a response back within a few hours, and were able to schedule an appointment for later in the afternoon. Mike, our technician even called to give us an ETA of his arrival and he was at our home within the 3-hr appointment window. Mike was professional, thorough, and quickly diagnosed our AC issue. Good thing our system only required a replacement part which was in stock in Mike's truck. He also took the time to look at the system in the backyard and assured us that the unit is running fine. The house is now very cool which makes the family, and the dog, very happy. I highly recommend ABC Cooling & Heating Services for your residential HVAC needs. They are responsive, reliable, and fees are reasonable.

Nelly Y.

10/14/2021

Extremely professional and reliable. Pricing was better than any other competitor that quoted me. The company is very responsive and on top of everything.

As for the technicians, I highly recommend them Jaleel Porter. He's the BEST tech who will above and beyond to ensure all issues are resolved. If the issues persist or reoccur, Bell Brothers will promptly return until the problems are fixed. High five to Jaleel Porter!

Lori A.

4/17/2018

JC from ABC came out today for the yearly check up of my furnace. Besides being a really nice person to work with, he was informative and professional. He checked everything on that furnace.

I also have to add this comment about this company as a whole - Every person at ABC ( installation, repair, service, and the people on the phone ) all have been outstanding. I've have never experienced service like this from any other company.

Besides installing my heating system years ago, this past year ABC also installed a wall furnace, and replaced some plumbing under the sinks. Who knew plumbing under a sink could look like a work of art. I'm picky - and every aspect of work they have done for me has been more than I could ask for.

This review (for all of the ABC staff) is long overdue. I'm not one to give reviews, but the continuous good service prompted me to do so.

Bobby T.

12/07/2017 12:00:00 SA

My old house in San Leandro previously had its heating system upgraded by ABC. We went with ABC again for an air conditioner installation and everything went great. Allan along with Alex and Joel were professional, fast, and tidy. Thanks guys!

Alice K.

8/21/2020

The guys showed up on time, in masks, installed my split, checked it thoroughly, removed old wall heaters, and cleaned up. These guys could not have been nicer nor more efficient. I strongly recommend ABC Cooling, Heating, and Plumbing!

Freeme P.

6/17/2021

My wife and I moved into our home 5yrs ago and we're faced with old leaky windows and a pretty old furnace. Our windows and furnace was so bad, my first PG&E bill was $700 for the first 20 days in the 2000sq ft home. Yea ouch. We wanted to update the windows and get a new furnace with Central air. Most neighbors said it rarely got above the 90s in Vallejo but I wasn't taking any chances. We used a green program and selected Bell Brothers; who ordinarily only service Sacramento. Their sales people and technicians were friendly and knowledgeable. Fast forward four years and I call them for service. My shiny $20k unit isn't coming on. Did I mention there's a heat wave of upper 90s ? First the dispatcher said they don't cover my area (you mean the area you have to pass to get to Concord?) When I informed her that they installed the unit and I was a club member until the pandemic hit, she told me her supervisor would need to approve a call to Vallejo. Finally she told me someone could do a service call in Aug. Did I mention it's the middle of June? Finally she said she would dispatch someone for this afternoon. She then called back to tell me not only would I be charged a $99 dispatch fee on top of labor, but she told me my unit was no longer under warranty (I was told I had a 10yr parts warranty). I finally gave in and called my home warranty $75 and we're done. I gave them two stars for great initial service. However, follow up, dispatch service and maintenance is horrendous. If you live in the North Bay save yourself the headache , they don't want to service us.

val r.

03/11/2018 12:00:00 SA

I am so happy I found ABC-they put in a new furnace and now have become my go to plumber for both planned and crisis plumbing issues. First for the heater. Jeff was amazing. He walked me through the process including a 2000 rebate for removing old ducts with asbestos. Always easily accessible by phone and email. The teams were scheduled, arrived when they said,kept me informed and did a great job! I had been dreading the project for years both for the cost and the time. The whole thing was done in 3 days even with some challenges.

When I learned they also did plumbing work I scheduled them to evaluate some overdue plumbing problems. Low water pressure in upstairs bathroom, another bathroom sink with slow drainage and broken stopper, and an old sluggish toilet, Angel, the soft spoken plumber who arrived on time is GREAT! He calmly, and expertly,removed the massively corroded pipe, came up with an inexpensive fix for the sink and advised us to replace the toilet as it was not worth fixing due to build up of calcium deposits, Before I could schedule the toilet replacement it quit working the next day or so and ABC sent Angel back on a Saturday at no extra charge, He advised what brand of toilet to install and again was on time, expert, and the job completed in less than two hours.

I never write reviews but had to for this company. Finding a plumbing company to trust I said not an easy task and I have found them! The dispatchers are fantastic, they quote the cost of a repair ahead of time so you know what you are signing up for. Thanks, Jeff, Angel, and the rest of the crew at ABC!!

Will T.

10/10/2019 12:00:00 SA

The ABC team did a great job with the assessment and repair of our heating system issue. Since they determined that the problem was related to heating system components that was still under warranty they replaced those items without any hesitation. They were professional, courteous and always on time.

Marcy L.

5/17/2016

My summary: I wouldn't use them if I were you!

This company has a distinct pattern. (I am summarizing my own experience and you'll see pieces of it from the other unsatisfied customers who had the same treatment). Here is their pattern, watch out!
1) They will send out a technician pretty quickly. The technicians are articulate, knowledge and very nice people.
2) If it's a very easy problem (i.e. fuse blew, change a wire, etc.), the technician will perform the work, but will NOT break out the price of the part vs labor. They will then charge you ~$300.00 no matter what.
3)However, if either a) you are not that knowledgeable or b) it's a more complex problem (we needed some duct work) then you will get what I call 'The ABC Treatment'.... this is when the fun begins...
4) The technician will say a few things to you, charge you for the assessment (~$100.00) and then say he has to send someone else, higher level, out.
5) In about a week, you'll get someone higher up, and that person will try like heck to sell you a whole new furnace, if you push back, he'll then back down an tell you about ALL the parts you'll need to change in addition to the part that is broken. The quote for us was ~$2000 for all the work, or ~$5-6000 for a new heater. (Our heater was only 3 years old and the avg. life span of this model is ~15 years, yet, the person recommended strongly that we buy a new $5,000+ furnace).
6) This second technician (who is really a sales person) will then say that they will send you a written quote in email. The quote NEVER came. So don't expect a quote if you have asked a lot of questions or seem knowledgable.

In summary we ended up getting a second opinion, and it was the for the same duct work as the first technician said, which we had repaired for at least 1/2 of ABC's quote, and the other firm did break out the parts and labor.

NET NET: The ABC technical people appear to be knowledgable, however, they will try to get you a new heater at the maximum, or change a lot of parts at a minimum.

They drag their feet after the initial call to see if your cold house will sway you to move faster to get it repaired by them. If you have the audacity to ask 'what exactly are you going to do and break the costs down by parts and labor', they will start treating you badly, and ignore you. I WOULD NOT RECOMMEND THIS FIRM AS I DO NOT TRUST THEM.

However, I do recommend them if:
- you don't care about price,
- you want it done quickly,
- and you want to over-pay for the parts..

People who didn't question a lot and just wanted it done claim on here that the service was good. So, 'I wouldn't if I were you', but you are not me, :)

Linda E.

1/16/2019

ABC let me know exactly what the problem was and I was able to fix it myself having a professional like Bil to diagnose the problem was very valuable to me . They are prompt and professional and always available!

Carleen P.

5/29/2019

Had a new heater installed. Joaquin and Ben were on time, friendly and courteous. Finished the job ahead of time, left my garage so clean and took time to explain to explain the new system to me. I would highly recommend them. Thank you ABC.

Melody G.

09/10/2015 12:00:00 SA

My good friend Anna recently used this company who replaced her furnace and was very happy with the service she received. From the receptionist to the salesperson Michael Stone and the installers, she received the best service she has ever experienced. Everything was completed on time, and it is now working perfectly. Anna was kept fully informed of the complete procedure and had all her questions answered in a timely and courteous manner. She highly recommends this company and will continue to use them.

D K.

02/03/2020 12:00:00 SA

Just called to get service on my Carrier system. I was told by Raul that they no longer service Discovery Bay even though they installed the System which is still under Manufacture 10 year parts Warranty. I then spoke to a Manager named Oscar which he told me the same thing that I need to call Carrier and find a different Company to provide authorized service. So much for trusting this company after the sale.If you want service after the installation I recommend someone else. I was told that the business ownership has changed since my System was installed. I know I have to pay for the service charge and Labor cost however I don't appreciate being given the Middle finger here after all YOU installed my HVAC system.

Liz C.

7/20/2021

Bell Brothers did a great job repairing our Air Conditioning. They were able to come out the same day I called. They were super friendly, responsive. The repair tech explained all the different pricing options to us and recommended what was best as well. I would definitely recommend Bell Brothers to friends and family.

Scott K.

4/29/2017

We used ABC for a furnace replacement in December, and just used them for plumbing services today. Not only did they squeeze us in (we had out of town friends coming to stay and no furnace would have been no Bueno!), they did the entire job, including removing the old ductwork, fabricating new, hardwalled duct, and installing the furnace, in a little over a day and a half. On time, friendly, patient when explaining everything. They cleaned up after the first day and neatly stored the parts and pieces they needed to finish the next day. But wait, isn't this a plumbing review? While I was cleaning up the basement prior to the install, I noticed a leak from our downstairs bathroom sink, behind the furnace. I mentioned it to the furnace crew and they said you know we also do plumbing! So, finally, I called and had them schedule Angel. ABC is so great about communication- they double-checked with me on Friday to confirm Angel would come between 9 and 11 am on Saturday. At 8:30am Saturday, ABC called again to say Angel was on his way. At just about 9, he arrived. Immediately I was impressed, as Angel put on clean shoe covers before even coming into our home. I explained the problem and we went to the basement to look at the leak. Every time, Angel took the shoe covers on and off. Super considerate. He told us he could try to snake the drain, but also explained that to get at the leak itself, we would likely have to open up the wall. He also told me that sometimes when they try to snake a drain, the snake will turn up, and go into the vent pipe. We decided to proceed, he told me the cost, and he brought in his gear. Drop cloth to cover the bathroom floor, etc. After about 20 minutes, he came and told me we got lucky and that he had hit the clog and cleared it. Then he went downstairs, dried all the pipes, and we opened the facet and let it run. The downstairs pipes stayed dry, no leak! While we eventually will need to address what is clearly a pinhole in our pipe, clearing the clog prevents any water from backing up and leaking. Angel cleaned everything up and even wiped down the bathroom floor on his way out. He even drew us a little diagram of the pipes in the wall and where he thought the leak probably was. Angel's professionalism and skill saved us from potentially having to open up the lath and plaster wall (and remove and replace porcelain tiles). The total cost was only $239. What a bargain! I wish ABC did remodeling work because we'd probably have them come back and remodel that bathroom!

Sal A.

03/10/2022 12:00:00 SA

Had a great experience with Bell Brothers, as they came out to check a build up in our shower drain we weren't able to fix ourselves with practices such as Drain-O. The tech was very helpful in explaining the issue, fixed the problem within a few minutes, and also was very kind enough to check a few other quick items around the house such as water pressure coming to the house. He also explained to us benefits about having a membership and what our options are to get the best bang for our buck. Would definitely recommend them to others and use them again!

Michael B.

5/30/2021

First guy requested on their website to schedule an AC tuneup and the request stated they will contact me to schedule an appointment. A week went by and never heard anything from anyone. I then requested again and got an email to days later asking me questions about time of day and what service I am requesting and if I am a current customer. Once I got through all the questions somebody had scheduled my appointment for Sunday, May 30 after 8 AM. I was not given an option regarding day of the week and it was scheduled right away without consulting. Sunday comes around and at 10:30 AM still no technician. So I called in and a representative answer the phone and I asked for a window of when a technician will show up so I can plan my day out. The rep told me that she was sorry there was a mistake because they do not have technicians scheduled to work on Sundays. She doesn't know how that got scheduled but obviously it was an employee who did so. She apologized but offered nothing in return. I scheduled another appointment for Tuesday for some reason. I later called back to cancel it because obviously they don't know what they're doing and she seemed more than happy to cancel my appointment and offered nothing but an apology. The response time is not very good and their customer service is even worse. I do not recommend them. I will be taking my business elsewhere.

Susan H.

6/19/2018

Josh and Benito installed a furnace at my home and did a beautiful job. They were both very courteous, the same with all the employees I have spoken with at ABC.

Juan M.

01/10/2019 12:00:00 SA

Had some issues with my furnace where the fan would not shut off and it was no longer heating. ABC was quick to respond and scheduled a tech to come out. Steven was professional, diagnosed the issue quickly and fixed the problem quickly.

Ed R.

9/21/2017

Thank you to Stuart, Joaquin and Derek

We recently had our heater and ducts removed and replaced with a new complete HVAC system. Stuart, Joaquin and Derek from ABC did a wonderful job. They were professional, experienced, neat and answered are questions fully. I think the install was as close to perfection as one can get.

Rosealinda A.

10/16/2021

Service Technician Rueben was professional, friendly and knowledgeable and explained what service system checks he was performing. The price was reasonable for my budget. He informed me about the Bell Rewards Membership. It was affordable and offered various services they covered. I would highly recommend them.

Pam P.

11/12/2021 12:00:00 SA

Our AC went out after a power outage a few weeks ago. At first it worked when power was restored but then recently it just stopped working all together. Needless to say if you ever get a chance to have Ron from Bell Brothers come look at your home just know you are in the best hands in the business. Thank you Ron for restoring our heat and air. Happy holidays.

Carrie K.

2/24/2017

They were amazing. We had a very simple problem so they squeezed us in and never talked down to us at all. Sal was amazing!! If you get to work with him you are very lucky. He was professional yet personable and showed us exactly what was going on. We will definitely be contacting them in the future for all of our needs!!!

Tj K.

09/08/2016 12:00:00 SA

We moved into a house that literally had and 80 year old gravity furnace. I do my due diligence for shopping these types of big jobs with multiple companies, and it was immediately clear that this was the company we wanted to work with. From start to finish, the entires experience was not only painless, but also informative to get the most out of our new furnace. They are even certified with the state for energy rebates! They even came back multiple times to fine tune the system to maximize the amount of our energy rebate. From the time the job was done, we received an rebate check in 4 weeks without even lifting a finger.

Every person I spoke to within the company was not only extremely friendly, but seemed like they could write a book on excellent customer service. Its rare to work with a company that not only is the best at what they do in their industry, but also is affordable and extremely easy to work with. Thank you to everyone at ABC Cooling and heating for being amazing!

Natalie M.

12/25/2011

The furnace went out on Christmas eve. We called ABC at 10am on Christmas Day: Craig was over at noon and had everything working before 1pm. He even showed us the secret extra breaker box that we had inadvertently tripped trying to put space heaters in the living room. ABC and Craig saved Christmas!

Keith K.

06/01/2018 12:00:00 SA

Had a great experience working with ABC, from the easy scheduling, to the on time arrival, to the clear layout of repair options. Pierre, the service tech, was very personable and efficient. Would easily recommend to others needing HVAC repair or service.

Shawn B.

6/14/2019

FANTASTIC SERVICE
Mike visited and quoted a replacement AC unit. He was patient, courteous, knowledgeable. He took his time answering g all our questions and reviewing ABCs guarantees and customer service promises. There was no question who we were buying our unit from when he was done.

The service technicians showed up on the scheduled install date and went right to work getting our unit in. Ben, Dillon, and Joaquin worked very well with each other and were very courteous towards our family members. It's clear these guys take pride in the work they do and know what they are doing. Once all the work was done Ben walked us through each piece of equipment, explained what they had done, how to operate the new system and made sure all our questions were answered before departing.

GREAT JOB. HIGHLY RECOMMEND.

Myra S. and Jerry F.

05/08/2017 12:00:00 SA

Used numerous times & everytime the service was superb. The focus is for solving the issue at hand and making sure the customer understands the thought process to come up with the repair solution. You never feel as if the service call is just a prep for a sales pitch. I will continue to use therir services.

Paul O.

3/19/2019

Our old furnace died and Mike came out and explained all my options. He was the most detailed of any company that I spoke to. What sold me was labor being included as part of the warranty of the new furnace. On the day of install, Dillon, Joaquin and Ben showed up on time and was very professional. They explained what they'd be doing and roughly how long it would take. At the end of the job they cleaned up everything and explained what to expect in operation over the next few days plus showed me few things they did.

Overall, this was an effortless experience and we are very pleased with the work. We will recommend and use ABC again. Thanks Paul O

MARY W.

9/19/2022

Bell Brothers sent Stephan out to check out heater/air conditioner today. On time, friendly, business like and reasonable pricing. I had a question, called the office at 6pm and was given the info I requested. Stacy, also friendly, knowledgable, and took care of my concern in three minutes.
Thank you Bell Bros. for a job well done. You are now my go to guys.

Robin R.

12/21/2016

I don't leave many reviews but I have to leave one for ABC cooling and heating. My heater went out on Friday 12/16. After calling around we were able to setup an appointment on Sunday from a HVAC company not named ABC. Anyway this contractor comes in and looks at our furnace and says everything is working beautifully with our unit. He then goes to the thermometer and says that's the problem! You need a new thermostat. I was ecstatic, I asked him how much to replace the one on the wall and he says he doesn't know how to replace them and that I would need to call Carrier. I was like ummmm ok. At least it was the furnace.

I contacted Carrier on Monday and they provided me with their affiliate ABC. I contacted ABC that day and thankful they had an opening for me on Tuesday. So Tuesday comes and the most awesome technician by the name of Bruce (get him if you can) came in and asked me what the problem was. I told him that we had another person look at the furnace and stated we only needed to swap out the thermostat. Bruce, looked suspicious and asked if he could take a look at the furnace first. Being that I already had someone look at it I thought we are wasting time but I took him to the furnace. Keep in mind, the first contractor I had look at the furnace only did a visual inspection. Bruce actually got up in the attic and unscrewed the furnace and was doing a detailed diagnostic. Within 2 minutes he states my problem was the rim compactor. Puzzeld, I was like what??? He said the compactor was leaking oil and it's a simple fix and not the thermostat at all.

I was shocked. I felt stupid I didn't call them earlier and had to be without heat for almost 5 days. Bruce was simply a terrific experienced technician and knew what he was doing. I have nothing but glowing remarks about this company and Bruce. They are my HVAC company from here on out. With the diagnostic, labor, and part, we were charged less than $200.

Mina L.

09/09/2013 12:00:00 SA

We have used ABC in the past for major work with great success. We called them this morning because our air condition went out during the heat wave. On the telephone, Susan was polite & most helpful. She said that someone would be out between 8:00 & 10:00. She called us when Santiago was on his way. By 10:30, the air conditioner was fixed. Santiago was professional, pleasant, & knowledgeable. The cost was reasonable, & I appreciated the foot covers when he came into the house. We definitely will use ABC Heating/Air Conditioning/Plumbing in the future.

G V.

05/02/2015 12:00:00 SA

I had them assess a non working heater and they charged me $59 to tell me it was a broken wall thermostat and that it would cost $225 to fix it. Really? a new wall thermostat at Home Depot is $20. I then checked on the the thermostat myself a week later and low and behold it was in the off position. The heat then came on when I flicked the switch to on. Scam scam scam! Now they won't refund my money either ....

Update: Andrea called to discuss my problems with this service call and she seemed very concerned and honest about things. I decided I should give them a point back for following up and being concerned. The other thing is that they did return my money after an accounting blunder they had to correct and I also think there was an unusual delay with my credit card. So I gave them back another point.

Zachary K.

3/25/2013

We called ABC heating to fix our furnace. The technician was honest, knowledgeable, and very efficient! IF this review was only for services, ABC would get a 5* however the cost energy consultant was a bit gimmicky and tried to oversell and over quote a lot of services we didn't feel like we needed. We signed up for their yearly maintenance plan because the technician was so great but highly recommend doing your research and getting multiple quotes before committing with them for duct replacements, insulation, etc.

Nane s.

11/30/2018

*This is from my in-laws who don't have yelp account lol*

I would like to give a commendation for JC Angel Garcia for exemplary work done on my home. He did a beautiful job on my bathroom and my husband and I are pleased with his work. Great Job! We will recommend this company to our family and friends

Joseph P.

12/29/2021

Thank you so much Bell Bro! I have a baby and our heater wasn't working. I had two other companies come by and take a look. Both said I needed a new furnace and they couldn't do anything to get my heater working unless I shelled out thousands of dollars on a new furnace. Bell bro came by and fixed it in 20 min. I was so impressed I signed up for their yearly maintenance service. Awesome job guys!

Jay Z.

10/11/2022 12:00:00 SA

Scheduled an appointment between 11am - 1pm today, got a confirmation call a few hours earlier (which is nice), canceled my meetings for those 2 hours, and no one showed up (yes I know...the dog eat their homework, they had a flat tire, traffic was bad, etc, etc).

I called at 1:10pm and canceled the service...if they can not do something as simple as show up in a span of 2 hours, there is no way I would trust a company like this one to be relible and trustworthy.

Tyler M.

12/04/2019 12:00:00 SA

Does $399 per hour sound like a reasonable rate for a superficial cleaning of your furnace? Then ABC is perfect for you! If not, then buyer beware.

When you are on hold with ABC, their outgoing message is that they value trust, honesty and integrity. I no longer believe that.

I had a technician, Twoleaf, visit a property I manage to do a regular servicing of my furnace. After opening it up, he said the interior needed to be fully cleaned out, and it might take up to a couple hours to do the job for $399. It didn't seem surprising to me because it's been quite a few years since the furnace was serviced.

Well, according to my tenant, it turns out the dirt was superficial, and the technician was there for not more than an hour total for the maintenance of the furnace and the cleaning. Twoleaf seems like a nice guy, but he said he wasn't able to do anything because the flat fee is locked in by his employer.

I called ABC to protest such a steep fee for what seems to be very minor service, but after the operator on the phone confirmed with her manager, they would not be willing to budge. Since I agreed to the charge, I've paid the bill. But if I had known how minor of an issue this actually was, I would have never agreed to the service.

I've used ABC over the years to install a new furnace and maintain multiple AC units. So disappointing that they have lost my business.

R L.

4/27/2019

If only we could add more stars to this rating, we most definitely would . We were in the market for a new heating and cooling system to replace our existing 1980's-era furnace . Interviewed several companies during a two-month period . Company salesperson and stellar representative, Mike, was beyond patient and thorough in presenting all the options--and then some--before we pulled the trigger on replacing our furnace with a mini split system covering three floors of our home . The Installation SuperHeros : Joaquin, Ben and Dillon, spent five long days under, in and on our house . Their teamwork and camaraderie were beyond cohesive and fluid . This was not an easy installation and they met the challenge with amazing efficiency, professionalism and politeness . These men executed the installation plan as established and were incredibly flexible and agreeable when we asked for a few modifications during the process . Our tweaks in the plan could have been met with some push back, but they were not hesitant to accommodate us . These guys are beyond superb . Recommend ABC without reservation . We'd also like to give a shout out to Oscar, who fields client calls, for jumping in and setting up follow up appts that are timely and convenient for us . Great team!

Arthur L.

4/16/2021

April 13, 2021 After multiple estimates from heating and air conditioning companies in Alameda and Contra Costa Counties, we decided upon Bell Brothers. Being novices to the workings of various products and the varying thoughts on the specifics needs for our home, we easily became confused as we were presented with many alternative options for Lennox products. Among the estimates, Bell Brothers customer sales rep, Frank Parsons, presented us the most rational and understandable recommendations. Bell Brothers has been in business for more than 30 years with a positive recommendation for service, honesty, No Surprise Guaranty, availability to address service problems in the future, and friendly technicians. This company did not disappoint. We signed a contract on Tuesday and they began work two days later after we removed a tree so that the 2 Lennox units could be placed in our yard. A crew of 4 showed up exactly on time to do the installation with additional crew coming later in the day. All were masked and had paper boots in the home and took care to be socially distant. A huge shout out to Morjen, Ray, Thomas, and Halil. They had to go underneath our home and into the attic to install our complete 2 AC/ Furnaces. They were very friendly, stopping to answer any of our questions, respectful of our home laying down tarps to keep down dust and dirt. They put in a full 8 hours on the 2 days they were here. They were careful with our walls and possessions not to disturb or mar them. After the installation, we also dealt with Bell Electrical Service techs who were also exceptional. Everything they say in their reviews and advertising is understated. They are an excellent company in all respects and we cannot say enough positive comments about them. We have already recommended them to other families.

Elis J.

6/27/2011

They give honest opinion, very reasonable price on the first check up ($60). We have used them for several times for repairs.

I get several bids for a new AC and their price is the lowest.

Deborah M.

7/26/2016

My AC went out last night on a 100 degree day. I thought for sure I would have to wait at least a couple of days to get a service person to look at it, but ABC offered to come the same morning of my call. Bruce was very polite and pleasant and fixed the problem quickly and efficiently.

Back in 2010 we purchased our AC with ABC because they were reasonably priced and offered us a quality product with low-pressure salesperson and did not patronize me (wife) by assuming I was incapable of making a decision without my husband.

I highly recommend this company!!

Aditi R.

1/27/2017

I am very pleased with ABC. Their bid was competitive and the crew, Mike, Joaquin, Rob and Jeff were a pleasure to work with. They were very accommodating of our needs, prompt with responding to email queries and worked till 7:30p getting additional crew whose jobs had been cancelled to get our forced air system up and running in 2 days. Its been a cold winter , and we are happy to wake up in a warm house.

Megan R.

01/04/2020 12:00:00 SA

I have never left a negative review on anything!

1.The technician left today after saying he would lock my door.....but guess what?
I came home to the door wide open 9 hours later!! My oven was askew and my heater was open with parts scattered on the carpet.

2. Once my landlord paid them today, they left my place a mess, unlocked and a broken heater behind them. All they want is the money.

Julia Y.

09/09/2015 12:00:00 SA

Our ac fan stopped running last noc called several companies but they are all booked and earliest schedule is next day.called ABC and customer service Gabe was able to get me squessed in today.Craig the technician came after 7 pm and was very polite and courteous even after a long day.he changed the capacitor and did a thorough check of the other components making sure everything is ok.Paid $59 service call plus $160 for original carrier capacitor.Great service

Grainne C.

7/19/2011

I recently purchased a check up through livingsocial. I was very impressed with Angela who first answered the phone and set up the appointment. She was very professional and friendly and made sure to repeat everything back to make sure it was ok.

They showed up within the time frame as promised. I had thought I was going to get a phone call before arrival but that didn't happen. I work from home so that wasn't an issue.

Sal, the technician, was extremely polite and professional. He checked everything out, tuned things up and explained that I was a little low on refrigerant. He did say my unit was about 30 years old and I shouldn't be too concerned about the refrigerant loss and explained where he thought the leak was coming from. He did do a touch up which cost $175. He also explained about their regular maintenance contracts which seem reasonable to me. I will consider adding that.

All in all a great experience. I would recommend them.

Big J.

4/19/2021

So after my prior review, I was reached out to by a couple different managers. In the end I spoke with manager Ryan and we had a decent conversation. As the prior salesman, other managers, and owner has mentioned, they stand behind their word of wanting fully satisfied customers. Not only did they apologize for the issues experienced and the rebates I was unable utilize, they went and sent me a check the difference. We also discussed my comments regarding the water heater quotes. They are looking into current market trends/competitors to ensure they're have a more competitive pricing scale. Originally I said I'd consider bumping to a 4*, but after the conversation, reassuring and professionalism from Ryan...5*
Thanks guys.

Janet P.

11/02/2021 12:00:00 SA

As soon as I called Bell Brothers, the receptionist was SO POLITE, responsive, and she gave me the BEST Customer Service in a long time!!! She was so much fun to talk to and she explained the service and what to expect. Then, the serviceman came to the house, Brian Garcia, and he WAS SO NICE TOO!! Brian was such a hard worker, he cleaned and serviced our furnace and now it 'purrs like a kitten'...AWESOME WORK!!! Plus, the best part of all was the price...Wow!!! For all that work, they charged super reasonable compared to others we had called earlier. We will for sure call them again and ask for Brian Garcia=).

Cynthia C.

02/09/2016 12:00:00 SA

A technician evaluated our furnace, which was blowing cold air. He was knowledgeable and professional. the furnace was deemed not safe to continue operating. He recommended that we schedule a home energy audit to take a comprehensive look at our options and establish eligibility for potential rebates. So far so good. The next available appointment was 4 weeks out, but based on all the positive reviews we figured it would be worth waiting for.

A week ahead of time I realized that I didn't have any kind of appointment confirmation so I called to check in, find out what to expect, and see if there was anything I needed to do ahead of time. I told them I would be the primary contact, confirmed my number, and verified timing. I arranged to work from home that day. The arrival window was 8-10am. Close to 10am, I called to check in. Apparently, they had notified us of the cancellation around 7am due to illness. However, I had no missed calls and no messages. When I explained the situation (no working furnace, special work arrangements to accommodate the appointment, etc.) they said that a comfort adviser should have been scheduled right away and they could have given us a furnace quote which may have expedited installation post energy audit. Why is this the first time I heard this after speaking with at least two other employees of their company? It was pretty clear to me from previous conversations that the audit happens first and a comfort adviser comes in afterward to discuss options.

To say that I am disappointed and inconvenienced would be an understatement. I guess no company is perfect all the time, but I'm having trouble believing the overwhelmingly positive reviews on this site.

Gordon Y.

10/05/2010 12:00:00 SA

I purchased a roof heating/cooling unit last august (2009) from their Fresno location and everything is working fine and I've been happy with the service. They provided one year of free maintenance service and I did sign up for their paid maintenance service, because of their attention to detail. The only item which I need to mention is that I did not qualify for the federal tax credit, because the unit they sold me is a 14/12 instead of the 15/13. At the time of purchase the salesman did state that this unit will be qualified for the tax credit. Overall it's a minor point and I should have consulted with my accountant prior to purchase. I still believe that this is a good company and I will continue to call them if I need any servicing.

Tda T.

03/08/2020 12:00:00 SA

These guys are the real deal- that superhero on their van, it's true. ABC saved us from a horrible experience with another vendor (check out my 1 star review and find out which vendor to avoid). To make a long story short, the other vendor from hell left us without a furnace (literally no equipment to heat our house)for the December holidays. It was so cold inside our house 34 degrees, we went to Tahoe on December 25th and it felt like Spring to us in comparison to our house. ABC move things around and by New Year's Eve we had heat- real heat, 70-75 degrees heat! Their installation team were real professionals and their technicians knew exactly what to do to deliver heat in all our rooms despite our high ceilings and multiple wall to wall windows. Don't be fooled by the other guys, ABC has people that really know what they are doing!!! From the beginning, they looked at our attic and scoped out the work, offered us only what we needed (we asked for more but they know their stuff, they sold us on what we needed) and gave us a reliable high quality branded furnace. We highly recommend them for any of your Heating needs! Thanks Mike and all your team of superheroes!

Lexi R.

03/05/2023 12:00:00 SA

Bell Brothers happily left us with a replacement air filter that was actually TWO smaller filters TAPED together in hopes that it would fit a 20 x 36 x 1 inch filter space. However, it was too big. After spending $24,000 on a new HVAC unit, I am left wondering where else did they cut corners?

Taylor K.

3/15/2019

Angel came in to replace our rusty, leaking water heater. Needless to say, it wasn't a very straight forward job. Some modifications needed to be made to accommodate a modern water heater (the original was 15 years old and out of production) and unlike a previous contractor, Angel was up for the challenge. He was very friendly, hard working and spent the entire day working on our project. He answered all my questions and cleaned up nicely after the job was complete. He did a great job and now we don't have to worry about a water heater mishap. Thank you!

David W.

05/12/2021 12:00:00 SA

I got bids from three companies for the replacement of my complete heating and air conditioning system. The bid I got from Tim of ABC/Bell Brothers was the one I decided on. For the same equipment, Tim was able to save me quite a bit compared to the other two companies. I was impressed with Tim's presentation and he seem to be a real straight shooter. Once I accepted the bid, ABC/Bell Brothers was able to schedule the work for the next week. On the install date, Morjen arrived with another worker and they installed the outside equipment, but found asbestos in the ducts inside, so they had to put the work on hold until an abatement company could address the asbestos. They made the arrangements and the abatement company came out the following day. Once the asbestos was abated, Morjen was back to finish the installation of the furnace. I am very satisfied with the equipment, the workmanship and the people from ABC/Bell Brothers were all a pleasure to work with. I feel confident I made a good choice in ABC/Bell Brothers.

Detailed Reviewer R.

6/18/2021

My technician was Andy Garcia and he was excellent. He explained everything to us, resolved the problem with my Air Conditioning that day in 100 degree temperatures. We were so grateful. There is nothing worse than ones air conditioning going out during a heat wave and nothing better than
a competent and informative specialized technician resolving the problem within the hour. I was so happy, I signed up for their annual service plan. I was able to make an appointment very quickly. Thank you Andy and Bell Bros from a very satisfied Lafayette patron.

Stephan C.

1/19/2019

Once again; another fine technician from ABC Cooling and Heating discovered an issue with my central heater that caused me a few cold nights and had my house toasty warm in less than 15 minutes; My technician name was Steve, and he was most polite, informative, and treated my home with the same respect he probably treats his own home.......in the years since I contracted with ABC to install the central heat and air system in my home, I have always felt like the owner of the business was helping me.....for real up to a few years ago I thought everyone who I encountered were somehow related to the owner!!! Thank you Steve for being another owner coming out to check up on your family's work!!!!

If only every company we deal with in this world could learn a lesson about customer satisfaction from ABC!!

Mark D.

7/15/2019

Just used ABC for an emergency repair job in my condo. The service Rep Song was awesome!!! He arrived early and quickly diagnosed the problem. He found the outside sewer blockage and showed me the overflow that occurred outside my unit, which saved me money because the HOA had to pay for that portion. I will definitely use ABC plumbing again, im very very satisfied!!!!

James M.

12/03/2015 12:00:00 SA

Got my AC installed today, prices were very competitive and service is very friendly. The whole project took less than 2 days. Thank you for the hard work.

James G.

3/17/2020

I have been without heating for almost two days. A contractor was booked. Today I had Justin, a service tech come to my home for the service call. He was less than 30 minutes and the problem was found to be a loose wire. Justin had been here recently to diagnose and fix another unrelated problem. Since the time interval was short since the last service call today was called, warranty repair at no charge to me.
I trust this tech and he treats me with honor and respect. Clearly my experience was head and shoulders above the rest. Justin and ABC, Cooling, Heating & Plumbing you have shown me and my family how professionals work. I sincerely thank you. James in San Lorenzo

M H.

7/26/2018

City inspection passed with flying colors. These guys know what they are doing! The Fremont inspector started that he was impressed with the installation!

Angela C.

6/16/2017

Mike Stone was the best!!! I still can't get over all the help and understanding ! Free estimate and the nicest guy in town. Our job was too small, but I sure did appreciate the great advice Mike shared. Found out they do plumbing-- and guess who I will be calling in the future !? Yup !

Charles S.

10/26/2012

After a fiasco with another company, ABC arrived on one day's notice to perform maintenance on our furnace. Kumar arrived in a clean, well maintained van. He did all the work promised in a clean and professional manner. Obviously the fan and motor was filthy and he said he could take it out for $200, but needed to be sure he had no other appointments. I agreed and he called the office then began the process of removing the fan assembly exhibiting knowledge and skill. At the end of the day, Kumar did the job and only charged us $169 for the entire job that also includes another maintenance job next October and comes with a six-month No Breakdown Guarantee. I can't thank Kumar, Linda and Sue enough for their professionalism and excellent service. I highly recommend this company and will continue to use them in the future.

Jennifer K.

02/01/2017 12:00:00 SA

My water heater died Monday afternoon and I was able to get a 7:30 AM appointment the next morning with Angel. He was awesome! He was prompt, knowledgeable, and friendly. My old house isn't the easiest to deal with but he was able to get everything done in just hours. Super impressed, so we will be hiring this company to take care of our HVAC needs!

H. M.

11/10/2017 12:00:00 SA

Amazing service. These guys are very impressive in there customer service. We're looking to get a new furnace/condenser, etc. It's pricey, but the explanation, description of service, breakdown of cost was transparent and honest.

I highly recommend these guys. Angie's list also has a great review.

You pay for what you get!

Shout out to Mike Stone that came early to my appointment and didn't make me wait. Great guy and great attitude. (Thanks Mike)

Karen K.

8/28/2018

I have spent the last week with incredible team employed by ABC Cooling and Heating. I hired them to do a service call. I first met with Steve, he was delightful and professional. After inspecting both units plus the furnaces it was his recommendation for replacement of the complete system. I was advised a year ago that the system was on its way out. Steve arranged the salesperson Greg to come out that same day. Greg was so professional and excellent salesperson selling me what I need to achieve a well balance cooling and heating system.

My home is 18 years old and my cooling system has never been well balanced.

The next morning Joaquin and Ben showed to install the two units and heating system. They put their booties on to scope out the location laid out floor protection and started to work. A little bit later Angel showed up to be just that an Angel to help remove old furnaces from the ceilings and to help. This project took two days to complete. Ben and Joaquin showed up on time to finish up. They knew I was disappointed with the cooling system in my master bedroom. On Monday they called and said they reported to there boss and there boss wanted them to review the system with Anthony. Ben, Joaquin and Anthony inspected the dampers and the duct work found I needed two more parts. The team of all the installers were fabulous. They picked up the parts came back finished up to my pure satisfaction.

I highly recommend this company. My old air conditioner ran all the time. This one is more efficient and runs less time through the warmth of the day. Good job to Steve, Greg, Joaquin, Ben, Angel, and last but not least Anthony. You all were greatly appreciated. Thank you!

Karen of Livermore, CA

randy G.

7/17/2012

Jeff Cecchin came out today to provide us with an estimate for a new heating and air conditioning system for our home in Danville. He was quite professional and knowledgeable, he provided us with a number of options for our tri level house. The estimate was prepared in front of me and I subsequently received an email from him providing me the the specs to the units...too easy

Cynthia R.

11/03/2020 12:00:00 SA

I understand ABC was bought over by Bell Brothers but I purchased my water heater in August possibly around the change over. I've made multiple calls for them to follow up with the final inspection since and each person has told me 1) they're researching it, 2) someone will call back; no ones called back after multiple calls, 3) now I'm working with someone from Bell and again they're doing research; not sure what the problem is but it's my understanding an inspection needs to happen and it's now 11/3/2020 and I've been waiting since August. That's horrible!

Thilak T.

5/24/2019

I was in the market to add air-condition and send out quite a few emails to top five HAVC companies in the area. ABC cooling response and professionalism was the best from right from the beginning to the end. The sales tech was very knowledgeable and did clearly explained about the systems. This followed by a crew of four HAC tech finished the job flawlessly. They went above an beyond to accommodate the constraints with electrical wiring and return vents.
I would highly recommend this business for anyone looking for professional, well-designed HVAC installation. Thanks to Micheal, Joaquin, Dillon, and Benny!!

Bastian J.

7/16/2021

I haven't received service from Bell Brother's yet as I'm still in the planning phase, but my estimate visit was far more than pleasant. Raj came out and gave my family and I all of the information we needed so that we can make the best decision on our HVAC system for our home. I appreciate his honesty and the prospective possibility of employing their services.

Daniel P.

05/06/2021 12:00:00 SA

Great job Valentino with our maintenance job today and help fix our AC unit! Also honored a furnace service done same day! Being a member is really a peace of mind with annual check ups. Really recommend Bell Brothers especially Valentino the tech!! Thanks again!

gayle s.

2/22/2013

I just had a great experience with Michael of ABC Cooling and heating. We needed to replace a very old furnace in our attic. He was personable, prepared to climb, measure, etc. Got information quickly from someone else in the office on price to remove asbestos and provided a very thorough estimate explaining everything and answering all my questions. He even offered to look at a leaking sink in the kitchen no one had been able to fix-- just because he was here and likes to help!

David U.

2/18/2019

The wall heaters in my unit went out and my property manager had ABC Cooling, Heating, and Plumbing come out to resolve the issue.

From the beginning, everyone with whom I interacted was polite and working with them was a pleasure. I'd like to give major props to Sal, the tech that came out to my unit, who was very kind and helpful. He clearly explained the issue and how to easily troubleshoot as well.

I also really appreciate how considerate he was for he wore these shoe-cover things when coming into the house so as to not track dirt from outside. It was a small gesture by Sal, but deeply appreciated by me!

I highly recommend this company, and Sal, if you have any cooling, heating, and plumbing needs! =]

Lucinda C.

6/29/2019

I wrote an earlier review, giving them 1 star. They have redeemed themselves a little, recognizing that the heater initially installed was a lemon and installing a new one. I insisted they send experienced installers and they did--too bad they didn't do so on earlier visits. So I'm re-rating them as 3 star.

Tanya L.

4/17/2020

ABC Heating & Cooling does it again!...We spent the 1st summer in our newly renovated home miserable fron the great! So we decided before summer of 2020 rolls around we'd have seen air conditioning unit installed. Well it was a no brainer for us to reach out to ABC once again, since they had done such a great drop undertaking a heater in our rental property.

Once again they came through and delivered great, professional service! They were on time, respectful of our home and patient while explaining how to use the unit. Big THANKS to Joaquin, Antonio and Ben for the great installation! Can't leave Jeff C. out for his salesmanship, expedited efficiency and competitive pricing to get the job done!!
Look no further than ABC for all of your Heating and Cooling needs!!

Selena H.

1/26/2018

Having come from a construction background of 10 years and working with various trades/subcontractors, I was very pleased with the level of professionalism and courtesy of the staff at ABC. When they said they'd be arriving at a specific time they were very punctual about their arrival times each day. Derek and Chris both were very friendly and knowledgeable professionals. Kudos for also working around two toddlers running ramped and asking a million questions about what you're doing. It always makes it much more comforting knowing when you have a company working on or in your home they can still be human when there are little ones around and not seem annoyed, so thank you both! Also Jeff did an excellent job at coordinating, scheduling and keeping all parties abreast of what would be taking place when and where, etc.
Customer service and communication were amazing with each point of contact we had with ABC.
A big thank you to you guys! Even though Castro Valley doesn't get as cold as some other places we are now warm!

D D.

01/01/2013 12:00:00 SA

My furnace had stopped functioning. Called them on Sunday. Technician arrived on time. In 60 seconds he diagnosed the problem and said faulty ignition module and charged $60. He said the charge to fix it is $550. Luckily he didn't had the product in his truck. He said he could n't give the price of the item itself. I searched the product online only to find it for $80. It was a easy fix wire to wire. Didn't find it lucrative to pay 7 times the price. I checked logs of my home maintenance. They were the once installed the heater and maintain it till 2005.

My 2* are for technician. If this company comes out of price rigging and become a balanced org they may be able to make volume customers. Else I would consider that its their business model and its quirky.

Fern S.

01/06/2023 12:00:00 SA

I called Bell Bros to come out and give us a bid on repairing our heater, which was putting out black smoke through the vents. Jonathan Rodriguez and Brian Garcia came out. We couldn't ask for better professionals. They checked that heater top to bottom, and gave us a bid to repair or to replace with two different price options. We decided to replace. I highly recommend Bell Bros. Thank you.

Justin E.

08/01/2012 12:00:00 SA

If you're looking for reasonable prices with phenomenal prices, look no further! My wife and I recently bought a house that had NO ventilation and asbestos ducts. With a new house AND new baby we had to act fast to insure we would be able to live comfortably. I yelped a few places and had just as many estimates from various companies, all of which were courteous. After the ABC representative, Jeff, was done,I was sold! He was very informative with how everything would work, what needed to be done and what he recommends we do. Which is a big thing for me. Need versus want. He clearly explained both and never pressured us into something we did not want, or need for that matter. The prices were unbelievable! We ended up getting top quality vents, ducts, a thermostat and furnace for around the same price as the other estimates LOW end products. Not too mention the rebates they offer. The installers, Andrew, Anthony and Benjamin were all incredible! They explained everything that was going to be done, respectful of our home, just an all around great experience.

They made everything easy. You're going to want to shop around, but i'm pretty sure if you have them come to your home, you'll be glad you did.

Saito M.

1/26/2018

The following is exactly what happened after I called ABC Cooling+.

On January 18th 2018, two men team from ABC came over to repair our furnace. They kept suggesting us to replace the furnace but did not give me a figure for that. It took time but after replacing an igniter and a valve, the furnace came back. We paid $821. I agreed for them to arrange their salesman to come over on 24th for an estimate of a replacement.

The next morning, the furnace had stopped to generate heat. A new technician came over but could not fix it. He told us that he would arrange someone to come over on 22nd or 23rd or 24th the latest before a salesman would come over.

No one called us on 22nd Monday so that I called them at 4PM. The lady on the phone told me that she would call me back after checking with the technicians. She did not.

Still no call on 23rd from them.

On 24th, I called them at 11 AM to ask the status. She did not apologize a bit and told me that she would call me back in an hour. A new man called me back to tell me that a PC board needed to be replaced which would cost $900+, and if it did not work, a something else needed to be replaced WITHOUT looking at the furnace. He also denied a schedule of the appointment of their salesman visiting to our home on this day. I stopped believing anything they say at this point and hang up the call. A salesman did not show up.

I decided to find another company for a repair and a possible replacement. Even though the second technician told me that they would reimburse all the money if they could not repair, I do not want to spend any more money to this unprofessional company. After paying $821 and waiting for six cold days and nights, we were back to the beginning.

Ronald M.

6/23/2017

Stuart and Joaquin were professional, courteous, and provided great advice. I was initially quoted a single full-day install on my ductless system. After they came by to check it out, they gave me a recommendation on how to make the install look 'clean' and not an 'eye-sore'. (I should do some independent exterior work first)

The good: They didn't waste any time, and worked on the interior part of the install.

The bad: I had to wait another HOT week to schedule them to return.

The awesome: No additional charge for the reschedule. Stuart and Joaquin always wore shoe booties, asked to use the bathroom, thoughtfully moved things out of the way, laid out work mats, cleaned up after all their drilling, attention to detail, great attitude, and gave some helpful advice on my current central AC/Heating system.

My home is no longer a furnace! Thank you ABC Cooling, Heating, & Plumbing

Brian C.

4/20/2022

We had our HVAC serviced today by Laundo. He was on time, friendly, efficient, thorough, and quick. Can't ask for anything more. It was a five star service in all respects.

Dave W.

1/17/2012

Had a living social deal to have my heater inspected and a tune up. The person answering the phone was very helpful in scheduling a time and date. On the day of the tune up I was called and notified that a technician would be by in an hour. The technician (Bruce) showed up on time and immediately went to work. When he was done, he gave me a run down of what he did and that I all I needed was a new filter. He didn't have a filter on hand, but told me exactly what I needed. He even showed me an alternate location to install a filter so I wouldn't have to crawl under the house for me to DIY. Bruce was very knowledgable and answered all my questions. He even fixed the fan function on the thermostat when I told him it wasn't working. Would use them again in the future.

Ron M.

10/14/2017

Been a customer for over 15 years. Really enjoy dealing with their salesman Jeff. He is very professional and thorough in explaining the details of the quote.

Allan and Garrett did an outstanding job installing my unit in one day. They were courteous and made sure my house was kept clean throughout the installation process. JOB WELL ONE.

Denise L.

5/24/2022

The initial meeting went very well. The value presented was good.
However there wasn't any follow-up.
A sales manager was to meet with me on Friday; he didn't come so we rescheduled for Monday per his request.
He didn't come; said he thought the meeting was on Tuesday.
He obviously didn't take me seriously so I've gone to Sonny Builders who respect me as a customer and want me as their customer.

John G.

7/14/2022

A day after my previous experience with Bell Brothers, the Regional Manager contacted me. We discussed my concerns and were able to get the quote for my project done a few days later. Their price was a in line with most of the other quotes I received, but I ended up going with a different company.
I respect the fact that the local team was responsive to my review and acted professionally and proactively to address my concerns. I adjusted my rating of their company for that reason and would consider using them in the future just based on their professionalism and responsiveness.

Imran I.

9/15/2020

I just had a terrible experience with this company. Spoke with Rahul over the phone and I told him exactly what problem I was having with my AC - Just the drain pipe needs to be cleaned out and sucked out by a dry wet vac. I don't own a dry wet vac, and I looked up the price on Walmart and they cost around $60. So I figured, that instead of buying the vacuum for this one small thing, I would try to help out our local businesses. But no, this company's Policy, according to Raul is that we won't tell you how much it will cost to do this thing. The only way we will tell you how much this process will cost is if you pay us $60 to come out and then we will tell you in person the cost. I don't need to pay anyone $60 to just come out and chat with me and then quote me any ridiculous price in person. I called a couple of other AC people and they were very nice over the phone, gave me the price ($107 total by the way) and we are all good to go. This blindly charging $60 for someone to come out and chat with me is a major scam. I would stay away from these people specially if it is a small straight forward thing.

James V.

6/15/2018

The technician they sent, Pierre, was awesome. 10 years+ experience and no BS. Honest, expert assessment of the complete system with great input about a range of repair options. I would call these guys again and I would ask for Pierre.

David S.

1/27/2023

All I can say is what happened, my 86 year old uncle called to come check why his furnace quit, after looking the tech recommended a total replacement. repair estimate (I can show you) included new mother board, gas valve, limit switch and ignitor. 3115$ with his (ahem) discount. he was very clear about why a new one would be just better all around.. the danger of co2 and all. We got a second opinion. After putting the door back on right
(so the interlock closed) the furnace fired up and runs fine ever since. That was over a week ago. ;)

Hank S.

6/29/2016

ABC just replaced our 30 year-old air conditioner and coil. I can't say enough great things about these guys. First, they *really* know the local cities and permit requirements (especially Piedmont!). ABC saved me at least $700 in design review and permit fees by showing up at the city prepared with photos, measurements, figures, and calculations. Second, everyone from sales to installation to phones went out of their way to be friendly and helpful. Third, they did exactly what they said they'd do, exactly when they said they would. Fourth, when the installation was finished, the job was so good, the permit inspection lasted exactly five minutes. Fifth, the system is quiet and efficient. And sixth, the cost was at or below everyone else's. Wow.

Robert H.

3/16/2021

Brian and his partner did a heater tune-up for us. They were very thorough and it was well worth the nominal charge. I recommend them.

Jon C.

9/14/2021

They did a detailed assessment of our HVAC Lennox iComfort thermostat malfunction issue (HVAC bought through Costco). Confirmed on site after a few hours that the issue was with the Lennox thermostat. We were charged $99 for the assessment which was quoted ahead of time.

We went with another Lennox dealer that installed the HVAC because the cost for thermostat replacement was lower than the quote Bell provided and it was a Lennox replacement product, not another brand. The technician was detailed, thorough and friendly.

J S.

4/14/2014

ABC Cooling may have good customer service but, in my experience, their prices are very high. I had them come out to give me a quote. I knew what the problem was but they charged me the service fee and gave me a very high quote. I had the work done by another company for half of what they quoted me. When they're there, you are tempted to just get it done. However, I would say shop around!

Phil M.

2/16/2019

Since I do not have $9000 for the repair quoted, I asked my co-worker who is a handy man to double-check the problematic heater. After 1 hour study, he asked to order a parts from Ebay ( $ 70), replaced it then the heater is back to work. NICE TRY !!

Alma V.

02/08/2019 12:00:00 SA

This company was super friendly from the moment I called them. My heater broke on what feels like the coldest week ever and I jumped on Yelp to look for help. I found this company and was able to schedule an appointment within 2 days later. I got a time slot for my appointment and an email with the picture and profile of the technician who would be coming. Tyler was our technician and he was very friendly and professional working on our 18 year heater!!! He was able to identify and fix the problem on the spot. He was also very fast and within minutes I could feel the heat in my house again. I can't say thank you enough!! This is a great company and I highly recommend them!

Christine R.

1/16/2017

I don't write a lot of reviews but Bruce was excellent! Very friendly & helpful. I have added them to my phone contacts for future needs. I will recommended them to my family also! With an elderly and diabetic in the home we needed a response quickly and economically also. Definitely will use them again. Got home from work on Friday was told no heat, so I called on them after reading the reviews and had an appt between 3-7 on Saturday had heat again after he left. Very pleased!

Venkat S.

08/03/2021 12:00:00 SA

We needed our A/C inspected & serviced. Andy Garcia from Bell Brothers came over and absolutely took care of us. He is one of the most knowledgeable technicians I've seen and a thorough perfectionist.

I am 100% sure in working with him again for any electrical and Air Conditioning issues. I look forward to working with Bell Brothers again.

Thank you Andy.

Blueleaf K.

04/05/2017 12:00:00 SA

A few months ago, it became obvious our 25 year-old furnaces were at the end of their lives. I requested quotes to replace the furnaces from 3 major companies including ABC. Michael came out, checked out our system very carefully and gave me a quote right away. Since it would be an expensive job, I gave it a lot of thoughts. I was very concerned about one of the recent reviews, but Michael explained to me what happened and patiently answered all my questions nicely. After some more thoughts I decided to go with ABC. Michael brought Scott, the supervisor, over before installation to double check on the job to make sure there would be no surprises. Indeed Scott identified some asbestos near the vent and Michael arranged for its removal promptly before the installation started.
Last week, ABC put in a new furnace for us and replaced all the air ducts. It was not an easy job since the ducts were long and and the ceiling was high. However, the installation crew Stuart and Anthony did a great job putting the new system in. Both were not only professional, competent, and courteous, they were just two really nice fellows. It was apparent they enjoy what they do and they were cheerfully the entire time. At the end of each day, they cleaned up nicely and put everything out of the way.
As with a lot of old houses, things always happen whenever any work is done. During the installation, one of our pipes inside the wall broke, and water started dripping down the basement. While I was freaking out, Stuart and Anthony were totally unfazed. They called in their in house plumber Angel, and Angel replaced the pipe right away. I was soooo relieved! At the end of the installation, Sal came and tested the system and everything worked out very well. After suffering through the cold winter our house is finally warm and cozy.
I couldn't be more pleased with how everything worked out and I am really happy with my decision to go with ABC. Not only they did a fabulous job, but everyone I interacted with was super nice. What I feel is really special is how much each member of ABC likes and helps out their colleagues, something I have never seen with any company I have used before. Thank you, ABC!

Henry W.

04/04/2013 12:00:00 SA

As a new home owner, I realized that AC in Antioch is a must! In fact, multiple professionals told me that my house misses AC engine (compressor), that is expensive! Today, Michael Stone from ABC thoroughly examed my system and successfully showed that both AC and heater are working. The only unstable part in the system is the thermostat. I'll fix that thermostat and valid Mike's opinion soon.

Nevertheless, ABC's approach is to help their (potential) customers. That impressed me! They may make zero slaes in one to two field trips, but they will clients' confidence in their business ethics!

I high recommend ABC Cooling and Heating!

Michael M.

9/23/2021

Jaleel Porter from Bell Brother's Heating and Air, Inc. came to the house to install and trouble shoot the installation of two Ecobee Thermostats. We prepaid Best Buy's Geek Squad to installed them but their electrician was not able to install them properly. The job was abandoned by Geek Squad leaving some HVAC wiring mixed up and at least one wire was not connected properly.

Jaleel Porter was courteous and has represented his company extremely well. He came wearing protective mask and shoe coverage. He was knowledgeable about the product that he installed. He was also informative about any general and specific HVAC questions and maintenance issues.
Moreover, he was also punctual and cordial in communicating how the service works. He was also patient and helpful in teaching us the settings and operations of the system using our apps. He did not leave the premises until everything was functioning properly. Finally, There were no surprises and the price was reasonable and competitive.

Alonzo C.

05/06/2019 12:00:00 SA

From start to finish, this team was great! Jeff came out to audit and assess our 50+ year old system and gave some affordable yet energy efficient options for a full system upgrade (new ducts, new furnace and AC compressor unit). The install team was professional, efficient, informative and most of all - hard working! Really, from sun up to sun down 2 days straight, they got the job Done! We are very pleased with our system (the AC works so well, we get cold after just 10mins - and our dog loves the indoor comfort now). Thanx to the whole team!

Nicole M.

1/29/2020

Mike is amazing! I had two plumbers come out try to snake my clogged toilet and then telling me they needed to take the toilet off to get to the problem. They said they couldn't take it off because it was a ToTo toilet and there's special tools that need to be used to take that toilet off. Mike got here and had that toilet off in 10 minutes. He was completely honest with me and told me that the other plumbers were lying and could have easily taken that toilet off with a Phillips screw driver. He took great care of us. Anytime myself, family and friends have any problems with plumbing we be calling ABC cooling, heating and plumbing. Thank you Mike for your help.

Andy S.

02/01/2013 12:00:00 SA

We had ABC come in to service a broken electric-damper that was covered under their 10-year warranty. They honored the warranty without question, replaced the damper with a new one, and the technician was friendly and conscientious.

They had to come out twice, once to diagnose the problem and try to fix it, and again to replace the damper when it proved unfixable. Our only minor complaint is that the damper doesn't actually close 100%; you still get a trickle of heat (or air) through the vents. It could be a limitation of (or flaw in?) the damper itself, but it prevents me from giving them five stars.

Carlin L.

2/29/2016

We had 7 different companies provide bids to install a new energy efficient furnace. ABC Cooling was by far the most professional, knowledgable and helpful. They performed an energy assessment of our home prior to install and helped us estimate and maximize any rebates that might be available to us. The workers installing the furnace were polite and efficient. I would use them again for future HVAC needs and would highly recommend them to others.

Patricia R.

04/10/2020 12:00:00 SA

I have rental properties and my own home and have used them many times with satisfactory results. However one of my cooling units needed a capacitor changed out. I have had this work done before and it was always under $150. It's a $30 part and it's easy to get to. They charged me almost $500. I should have had them give me an estimate, I admit, before they did the work but since I had been such a good customer I assumed they would be fair with me. I don't believe they were. They refused to drop the price. In fact I've done that job myself before it's really pretty simple. They gouged me so frankly I won't be using them in the future.

R H.

10/21/2020

We had a negative experience from the very start. We made just two basic requests: for the estimate handler to text before arriving, and to handle the estimate staying outside of the home due to Covid safety. The estimate employee rang our doorbell without texting (waking our sleeping baby), and proceeded to tell me that the heat pump system we were considering is not efficient (despite all objective evidence to the contrary). Not sure why this company has such high reviews. Not only do they not follow simple requests, they do not know the very products they're supposed to work with. Go somewhere else for home HVAC.

Mayna B.

07/09/2022 12:00:00 SA

We've always been very happy with Bell Brothers Plumbing, Heating, and Air. They are very professional, come prepared, communicate clearly regarding repairs/installations, and address any questions or concerns. My mom recently had Rubin service and install a new fan for our air conditioner and she was extremely happy with his work. We are glad to have found a company we can trust.

Derrick c.

11/19/2019

I'm always leery to call a plumber out when I try to do most things myself, but thank goodness we called ABC since they were able to get a couple of hair traps that had slipped down through the drains and were stuck way inside.
The real thanks I want to give is to Tim Wind from ABC Who was extremely professional, courteous, knowledgeable and helpful to my wife. He took the time to label the different water and gas shut off's as well as explain how to take care of my tankless water heater. He didn't have a why are you asking stupid questions attitude. He actually cared.
Thank you Tim!
Derrick

Pat W.

10/05/2016 12:00:00 SA

Excellent service! ABC installed a new central heating system in old house with floor heater. Every step in the process was excellent. The salesman was very informative and helpful in the process to pick which system was best for our needs. The installation team was incredible.
They were very respectful of our home and our time. I work from home so they totally worked around my schedule. They left our basement cleaner than it was prior to their arrival.
The exit interview explained the system and how it operates and answered all our questions.
ABC's whole staff made the process easy at every step from start to finish.
We interviewed three other companies and chose ABC .You would be making a mistake if you didn't hire ABC.

David H.

5/27/2020

I had an appointment that I confirmed by email and text. No one showed up. No one called to let me know. Company could not accommodate my schedule and gave me vague time windows. I will be taking my business elsewhere to a company that values their customer's time.

J D.

10/02/2012 12:00:00 SA

Our AC went out at 5:00 PM on Sunday afternoon as a heatwave started. By the time we were able to call anyone it was almost 6:00 PM. Craig showed up promptly after finishing another job and was able to fairly quickly diagnose and resolve the issue. NIce work! We'll definitely consider using ABC again if we run into air conditioning trouble.

Wallace W.

1/15/2020

Oscar from ABC called me after reading my initial review and apologized profusely. There was a scheduling error and they were short staffed, but excuses aside, he owned up to it which says a lot. We proceeded to schedule an appointment and this time, he personally called me an hour before the appointment to let me know that the technician was on the way. The technician was very knowledgeable and very professional. No hard selling, just education. I've changed my mind about how this company does business and will consider them again.

Lynn H.

8/24/2017

I recently had ABC replace my 30-year-old furnace, and add air conditioning. Their price, using outstanding components, was very competitive. Even more importance, they were everything that any customer would hope for from any provider: prompt, very knowledgeable, completed the work in the time promised, fully explained the new systems to me, and kept my home very neat and clean. Stuart and Derek were especially helpful, and friendly. I'm delighted that ABC was my choice, and am loving my new A/C in these very warm days.

Brenda S.

5/22/2023

UPDATE 4/17/23 AFTER SERVICE CALL TO MAKE REPAIRS
This is definitely a very expensive purchase that we thoroughly regret. $32k for a high-efficiency system that they designed and now they tell us they have to remove and reinstall the furnace and coil.
Plenum and zone board did not need to be repaired. Instead the no surprise guys told me I need to turn off my automatic thermostats and operate them manually as needed. Oh, and NEVER operate more than 2 of the 3 zones in my house at the same time

UPDATE 3/18/23 AFTER CONTACT WITH BELL BROS
Bell Bros sent a representative to inspect our system again, and offered to replace the plenum and reprogram the zone board. We requested a written explanation of those repairs, and how they would solve the problem. We have not received that information.

UPDATE 9/19/22 - AFTER TRUE-UP
My energy usage (and annual bill) is higher after replacing a 20+ year-old system with one that is supposed to be more efficient. That makes no sense. We have fewer people in the house, and have had more than our share of power outages and flex alerts.

UPDATE 9/8/21 - AFTER 3 DAYS OF HEAT WAVE
Since the insulation was upgraded, the temperature inside the house seems to be holding between 10-15 degrees cooler than outside. At this point, we are comfortable and looking forward to see if our heating/cooling bills are lower at true-up.

UPDATE
Approximately 1 week after this review was posted, I received a call from Bell Bros Sales Manager wanting to discuss my insulation options. When I gave him the details of my experience with his company, he apologized and offered to insulate my home at no cost. That was a more than fair offer and I accepted. In spite of some unprofessional communication issues, the work was performed yesterday and we are waiting to see whether it makes a difference in our comfort and/or our hvac bills. I am raising the rating to 2 stars now, and will be updating the rating further if we see some positive changes in how our system works.

ORIGINAL POST
Bell Bros installed complete HVAC system to replace 20 year old system in our 4000 sq ft house. They represented that new system would operate more efficiently and should decrease my heating/cooling costs significantly. Prior to installation, they inspected my entire system, including insulation and ductwork and made recommendations for the best system for my needs. I asked about insulation at the time of the install and was told it didn't need to be installed. Two years later, my bills are HIGHER, and now they tell me I only have 6 of insulation when I should have 16. Temperatures in my house are consistently higher than the selected temperature. I have one room which takes more than an hour before the air begins to blow. They tell me it is because this room is so far from the unit. They are the ones who decided where to place the unit. Very unhappy with the difference between what they told me I needed, and what I actually got.

Ranny H.

02/03/2017 12:00:00 SA

Our gas furnace stopped working. ABC were very efficient in scheduling a technician visit. The technician that came to our house was very courteous and shortly identified the problem which required a part replacement. Although we were told the part may take several days to arrive, we were contacted the next day telling us the part is on its way and got a service appointment scheduled for the next day. The technician arrived within the scheduled time window and quickly got the furnace up and running again. During the entire process we got excellent communications from ABC and the process went on quickly and according to schedule.
Excellent service.

Val P.

06/04/2019 12:00:00 SA

this company clearly has many good review... I called in today to get some basic information and ask about specifics between installing conventional furnace vs. mini-split system. I left a message for Oscar to call me back and give me a more technical help prior to making an appt.
Oscar called me back, and as I proceeded to explain our current home layout (ducting below crawlspace, no attic-flat top home)an d what I might be looking for he said he was a little confused on why he is talking to me, that i should be speaking to a comfort advisor-what ever that is?
My husband had spoken with Oscar several days prior (that''s how I got his name) and since i have the most light construction background and do the PM work for our homes, I called. I gave Oscar several opportunities to self correct the he is confused, why I am talking to HIM but it seems he just could not take the time to assist me, and offered no alternatives.

Too bad his customer service skills lack, he just lost both my plumbing and HVAC business, such a shame, they are a local business not minutes from our new home.

Peter H.

03/09/2019 12:00:00 SA

Very straightforward, effective, and affordable service. Super helpful staff, both the gentleman on the phone and the repairman Steve who came to my home. He checked out our heater and gave us the diagnosis in under 20 minutes. He didn't pressure me to make the repair immediately or try to up sell me on anything. While we were not able to go through with the repair at this time I will definitely be calling back and requesting Steve when we are ready to make the repair.

Ignacio A.

02/05/2020 12:00:00 SA

This past week my 20 year old furnace broke down during the coldest mornings of the year. I contacted ABC Cooling & Heating to come by a help with my issues. Yesterday, Aaron from ABC came by and explained all my options and costs to replace and or repair. With his help, I was able to make an informed decision and move forward with replacing the old, outdated tired furnace. Aaron was able to apply for the permit, schedule for a crew to replace the furance the next day. Early this morning, the installation crew showed up ready to work. They removed the old furnace, clean the area and ducting, installed the new on, install a new programmable thermostat alo g with a new air filter system. All in one day, leaving no mess and a warm toasty house before they left. I highly recommend ABC Cooling & Heating to meet any of you HVAC needs!

Melissa J.

11/06/2013 12:00:00 SA

We had someone come out and look at our heater that was not working. We payed $97 for an inspection. My husband and I were given a verbal estimate and told that they would email us an official estimate within the week. Three weeks later and still no email with the estimate or any call back. I hate giving bad reviews, but even more I hate throwing away $100.

Alexander V.

9/15/2021

Tim Hogue's level of respect and thoroughness is incomparable. We loved having Tim and his crew install our double mini split system for both my main house and granny unit. My 72 year old mom and myself are so happy with the results and professionalism that we will be having him and his team install two full systems and replace the ducting at my house in Tahoe and Stinson Beach!! A+++!!!

art s.

11/09/2012 12:00:00 SA

I have to add this update as the problem was addressed and the HVAC is working perfectly. The manager personally saw to it that all concerns were attended to and has been really wonderful to deal with. There was a problem with the new unit which was quite difficult for a tech to detect. No one's fault really, just one of those things. We were beyond the warranty period but were assured this would not be an issue and it was not. The only reason I am not giving this a 5 star review is that I wish the problem could have been solved without having to wait a year and get top management involved. However, in the end, I have had a great customer service experience with these folks and can say with confidence that they stand behind their products and workmanship 100%. Ultimately, this is what we all want right?

Rita Y.

6/17/2012

This review isn't for services rendered, but it wasn't for lack of trying on ABC's part. Our air conditioner stopped blowing cold air on one of the hottest days of the year (almost 110 degrees), and we spent a long, miserable night with the interior of our unit stuck at 85 degrees.

We have an 8-month old baby whose nursery was even hotter, and my poor baby spent a miserable night with the fan blowing on him. We spent the night with the windows open and several fans trying to pull in cool air, to no avail. The temperatures were in the 80's even late at night. We woke up to 80 degrees in the morning, and facing another hot day coming up, and it was Sunday and Father's Day.

We called ABC and they sent someone over within the time frame that we were given, and I wish I remembered his name because he was extremely helpful and courteous. He determined that our HVAC unit was not in our condo unit, but on the rooftop of the condo building, which we had no access to on a weekend. He stayed while we called the after hours emergency line and even spoke to the very unpleasant woman who works for the management association here, to learn that only authorized repair people with million dollar liability policies and worker's compensation could get onto the roof. He asked her politely to give us the number of a company that they did use on a regular basis and that did have such documentation, even though she was very unpleasant to work with. But that's for another review (thank you Massingham Associates - you suck!).

The guy from ABC didn't even charge us for coming out, and apologized that he couldn't help us further. We will be enduring at least another day with no air conditioning, but I will definitely call on ABC if we ever need anything again.

CC P.

06/06/2013 12:00:00 SA

I have exact the same experience as m.j. who posted on 6/6/2013.

we turned on AC and no cold air last week. ABC cooling had very fast service and came the same day. A tech came out and he said the repair cost will be around $1600.00. He quoted adding Freon at $105/pound plus leak check for $700. He expected me to give him green light at the spot so he could start the repair.

How can I spent $1600 without checking 2nd opinion?

Got 2nd company came and quoted less than $50 Freon per pound (50% off) plus only cost $100 leak check vs. $700 from ABC.

I would suggest having 2nd company double check on repair..

Alison J.

02/12/2010 12:00:00 SA

I don't know about you, but paying for a new furnace kind of sucks. However, my experience with ABC made an unfun improvement painless and quick. I'm a first time homeowner and have been amazed at the amount of unsexy improvements we've had to make to our house over the past 2 years. (roof, seismic, drainage, etc.) Can't wait to finish the maintenance so I can start on something sexy ... ya bathroom makeover! Anyway, that said, I've gotten some experience dealing with contractors which is why I feel I can rave about my experience with ABC. I felt our rep - Jeff - gave us a very competitive deal and more importantly made the entire process virtually painless with excellent customer service. All the work was done fast and on schedule -- literally after closing and before we moved into the house. Jeff managed the removal and replacement of an antiquated heater (think nasty octopus beast) + new ducts & asbestos abatement in our 1910 house without a glitch. Honestly, he's the ONLY contractor we've worked with so far that has come in exactly on budget and hasn't been freaked out by the age of our home. He also went above and beyond in terms of customer service (eg. helping with rebate paperwork, and overseeing the plumber who was onsite for another job).

2 dings - though they're more advice...

(1) If you're a woman, you should probably project manage the placement of your thermostats. I delegated this job to my husband and he and the installer found the most logical locations however I wish they had foresight to think about decorating and placed the thermostat off to the side or near a light switch vs. in the middle of a wall where I would have liked to have hung some artwork.
(2) Sounds strange, but I wish I had been upsold more. We chose the 2nd to best heating option with 2 zones - super high efficiency. However, the thermostat control panel looks a bit dated. I wish we had bought the top of the line model just so we could have the cool digital display on our wall :)

Overall, I strongly recommend.

A C.

04/09/2018 12:00:00 SA

The title of this review should be called, Angel, the Apathetic Plumber and not about ABC as a company. I've had a wonderful experience with the heating and cooling departments of this company but each time ABC comes out for something, I seem to get roped into getting Angel for a quote on some random plumbing work I need done. Every time Angel comes out it is clear that he really doesn't want to be here. There is always a lot of theatrics with heavy sighs and eye rolling and talk about how hard the job will be. I'm curious if anyone else has had this experience? I do not doubt Angel's skills as a plumber, but not every job is going to be an easy install or fix. His behavior reminds of a character Saturday Night Live would create, and his name would definitely be Angel the Apathetic Plumber. Don't worry Angel, just like every other time, we will go with another company for the job.

Heather M.

7/22/2020

Do not pay their high prices! Wow. Twice the price for replacing my system. Maybe it's because i was a female handling this alone? Thank God I got a couple quotes. It is also verified to be qualified to the other quote. Same equipment! Don't award them! They're gouging people out of their hard earned money!!!

Roy T.

01/09/2023 12:00:00 SA

What's that? You want a quote for a thermostat replacement? $99 on-site service fee..

I understand there are variables, but the inability to provide a price range over the phone is absurd.

Simple request for a lennox S30 thermostat with 50 feet of new wiring.

Eleanor B.

4/29/2015

After being without heat for a month, I called ABC Heating on a Monday afternoon to request a technician ASAP. I was given an appointment time frame for Thursday, and when Thursday came, I called at the beginning of the appointment window to confirm the time frame. My reservation did not appear in the system. I spoke to two different representatives, one of which who called back to assure me a technician would arrive between 6:00 and 8:00pm. I never heard back, and no technician appeared.

DeDe K.

10/01/2018 12:00:00 SA

I have used ABC two times in the past 10 years. They initially installed my Heater. I had a great experience then. I also had a repair last year with JC who was great as well. Last month my A/C stopped working and I called ABC. They were able to get a technician out quickly. Eli informed me that the blower of my unit went out. Luckily it was under warranty for a couple more months, but he said the labor was not under warranty. He quoted me that it would be a 2-4 hr job and the cost would be $997.00. I was shocked by the labor cost. $250.00 an hr if it was 4 hrs, or if it was 2 hrs, nearly $500.00 per hr. I found that to be outrageous. A few days later when I called back about a timeline, Eli said he spoke to his manager and they could give me a discount and I was quoted $785.00. Still TOO much in my opinion. I was very disappointed and I hired another company who fixed the repair for $225.00.

Akl A.

6/13/2021

My air conditioner was not cooling properly so I called them for service. They had a 90 dollar special. Bell brothers come in and say I need to add a starter kit to the ac unit. I agreed to it.

They quoted $645 without monthly membership and around $440 with a $20/month membership. + of course the 90 dollar tune-up.

The started kit took 15 minutes to install and I check the price of a similar unit and found that it was around 35 dollars on amazon.

I am doing the maths that even if they put a superior kit, it will be no more than $70 + $120 for labor = $200 max for which they charged in $645 + $90.

Unless they show me otherwise, it seems like they charged me 3X. Beware before you get them in the house.

Anant A.

8/26/2019

Not a transparent company. Not willing to give an Invoice with a clear breakdown of parts and labor even though a new part was put in my HVAC unit. Not sure why this information can't be provided on Invoice until unless they are worried that I was overcharged for the provided part/labor.

W. L.

04/05/2020 12:00:00 SA

Thank you for fixing out ac unit. Very good service and scheduling appointments was easy to do. The vendor has a good app to inform when the tech is arriving.

Issue was fixed in 1 day without issues. Thanks David.

Sam K.

12/24/2012

They are competent contractors. And a year later, the heater they installed has had no issues.

I'm giving them 2 stars because they did not honor their original quote. They forced a renegotiation to put a return vent in the originally agreed upon spot-putting me in a no-win situation. They also littered in my attic leaving a lot of debris, including empty energy drink cans.

RITESH K.

07/01/2021 12:00:00 SA

Scheduled an inspection appointment with them last week. After waiting for a week, got call from Mr Tim today as he was supposed to come inspect and then provide a quote. He said I don't want to waste my time and your time the insulation will cost you $5/ft . I asked any details on what type of insulation you will do, he said we will send a 3 rd party to do it and no other details, take it or leave it. As you all can imagine I was taken aback and surprised why the hell was I waiting for an inspection for over a week now, when this information could be shared with me on my first phone call. I consider lucky to have this experience with them before giving a contract.

Binh N.

02/06/2022 12:00:00 SA

These guys are amazing. Also best price in town!

I requested quotes from various places for plumbing since my bathroom sink drain wasn't draining properly. Some businesses didn't respond, some did. Although we asked for a quote from other businesses, they were well over $100, one of them was over $300 just to clear a drain?! Ridiculous!

With Bell Brothers, my first drain was only $77!!! They got the job done right and quick the first time! No repeat returns.

Going forward I will only rely on Bell Brothers to get the job done.

Suzanne S.

12/01/2016 12:00:00 SA

These people saved my bacon. The heater went out in my duplex with a two week old baby upstairs. They were able to put me on the schedule for the very next morning and fixed it cheaply and quickly. I LOVE them!!!

Ed J.

7/26/2018

Start to finish, these guys are PRO's! We've used ABC for several HVAC related issues over the last 10+ years. They really went above and beyond on a recent AC/heating duct work project.

Jeff is an amazing communicator. He was patient, detailed and thoughtful in his advise!

When it came to installation, we received amazing and minimally intrusive service from an awesome team! Dillon, Joel, Antonio, Anthony and Allen platooned our job over the course of four days to get it done sooner than promised. We were so impressed with how quickly and efficiently they removed the old network and installed the new!

Polite, professional and efficient ... that sums it up! A little youthful southern charm never hurt! (You know who you are!) Well done guys! Recommended!

j g.

11/01/2022 12:00:00 SA

Brian was courteous and professional. He made his company look good! Was honest in the diagnostics, recommendations and assessment of my hvac system.

Alice C.

7/29/2017

I had ABC Cooling & Heating come to my home, they did some replacement of duct work for me.
Not only were they on time and did the work in a timely manner. They did a wonderful job and great cleaned up.
The two workers that came out were very nice and friendly.
Whatever questions I asked were explained to my satisfaction.
I was very pleased with ABC.
Thank you

Brian H.

8/30/2021

Requested an estimate to install an earthquake shutoff. The response made it clear that they hadn't even read the request. Only interested in sending someone out for $99 to estimate the cost to repair, and to let me know that 95% of the supplies would be on the truck already. Since it's not even a repair, that's not a good start.

vj j.

1/28/2017

We had a huge energy bill for our home and so we wanted a recommendation on what we can do to reduce the bill. Michael came in to do a inspection and spent an hour explaining about heaters and air flows and what best works for our home. We have a small attic and Michael explained that it was best that we just do a simple DIY installation.

Overall, I really like the service and the advice Michael gave us and he did not charge any fees. ABC would be the first company I would call if we have any HVAC issues

Liz J.

5/28/2020

Had an issue with my AC unit not switching on. Called ABC on Tuesday, had an appointment on Thursday. Received an email confirmation of the appointment and also a follow up email to let me know the technician, Sal, was on his way including a photo. I also received a phone call to let me know when he was expected to arrive. The issue was a simple fix, and Sal was courteous and efficient and was happy to answer my questions. I also had a second unit and he checked that out too whilst he was here. Would highly recommend this company.

Michele G.

1/31/2013

We had a GREAT experience with this company and will call them again if we have any more problems. Andrew was our technician. He was very professional, and gave us some tips on our thermostat that we didn't know about. The thing we admire most about him was that he was honest. He came out today to fix a heating problem. He found the problem and was able to fix it very quickly. The total charge was $150. The problem was a duct that was disconnected. The day before another company came out and gave us a quote of $3600.00 to fix our problem. Never once did the other company say it was because of a disconnected duct. So glad we called ABC for another opinion! Our heater works great now. So disappointed in the other company. They are a well known company in Contra Costa County. I would recommend calling ABC for another opinion before getting service from other companies. I've already told several people about my experience. It pays to be honest. Thank you ABC Heating!

Ronald B.

08/12/2023 12:00:00 SA

Our heating/air conditioner system was replaced by Bell Bros this spring. Once the cooling season came around, we noticed a distinct lack of airflow, particularly in our bedroom.
Field supervisor Ron C. came out and assessed the problem. Tomas and Victor came out yesterday and worked most of the day to fix the problem at no cost to us.
The issue appears to have been resolved, and all three men were very prompt, courteous and professional.

Ron B.

Shmuel S.

8/30/2022

There once was a plumbing company in hayward, named ABC Plumbing and Heating of which I was a satisfied customer for over 15 years. They have installed two A/C units, a furnace, a water heater, etc. to my complete satisfaction. (Expensive yet good quality).
Since their acquisition by Bell Brothers their service responsiveness has deteriorated. Today, as I escalated an maintenance contract issue to Bell Brothers, inquiring why what has been covered under same annual maintenance program for many years is not longer covered? I received an answer summarizing it: We are no longer ABC cooling and heating... we are now Bell Brothers.
My observation is that they have become too big to care.

Sunny P.

7/31/2022

One of the best A.C. maintenance service experience that I have ever had!

My past company that was servicing my A.C. system sadly folded because of the COVID Pandemic. I went on the internet and started researching a bunch of companies and after looking at their truly exceptional reviews, I decided to go with the Bell Brothers! Their 5 star reviews are really true!
Recently, Jason and his crew from Bell Brothers came by and serviced my 17-year-old A.C. system here in the East Bay and I was very impressed. He spent about an hour and a half, which is quite impressive compared to the 20 minutes that the previous company tech did. Jason inspected all of my A.C.'s elements from its ducts to its generator system which was located in my attic to the outdoor A.C. Unit itself. He even took the time to clean the outdoor unit which I thought was impossible to do! Well, that is what the previous company's tech told me. Thank God that I found Bell Brothers and Jason because now they are my go-to people for any heating and a.c. servicing that I need in the coming future! Thank you, Jason and his crew, again for being so courteous and caring about the servicing you provided for me. In addition, their rates are very reasonable and quite affordable as they always have specials (please look at their website).
If you are living out in the east bay and are looking for, you're a.c. system to be serviced, look no further than the Bell Bro's! Also, make sure to ask for Jason! Tell them that Sunny referred him to you!

Sunny

John N.

11/21/2018

Many thanks to ABC Cooling, Heating & Plumbing with special shoutouts to techs Sal and Bill and our account manager Oscar for being so prompt, professional, and courteous throughout the whole process of fixing the heater at my mom's place. Sal and Bill diagnosed the problem immediately and managed to resolve the issue right away. Oh and they showed up on time they promised.

Now my Mom will be nice and toasty during the winter! I cannot thank them enough.

I've dealt with some LOUSY HVAC companies in the past. Thankfully, I can say that ABC is the BEST HVAC company I've had the pleasure to work with.

Anne C.

06/09/2015 12:00:00 SA

You can please some of the people some of the time and I am pleased by the service we received from Justin, at ABC Cooling & Heating Services, on diagnosing and fixing our heating, fan, and air conditioner unit. Justin was professional, patient (I have many questions and am not a hoverer, but did take an interest in process). Justin explained things clearly and in simple language that I could understand. He was respectful, efficient, and courteous. We could recommend this company and recognize Justin for his professionalism.

Sonu K.

2/19/2013

Hire them if you are ready to shell out more than the quoted price and NO GUARANTEE on workmanship. The customer service is very poor to top it all.

UPDATE: After I posted the review above, I got a call from their manager and he was very nice and took full responsibility for the bad service and poor customer service. He offered free maintenance on my furnace which was very nice gesture. I was very impressed that the company was so serious about customer feedback on Yelp and MOST IMPORTANTLY did not make any excuses! They said they will use this as learning experience. If any company is open to listen to voice of customer they have my vote.

Helen R.

6/17/2017

We have been using ABC since we moved into our home in 1990 because of a label on our heater at the time. We have been very, very pleased with the service that ABC provides. We recently had to put in a new heater and we did a new A/C at the same time. That service was as great as the regular maintenance service we have experienced all these years! ABC is good about reminding you that it is time for service and they call when the service person is on his way, which helps with my schedule. We love Sal, who we always request, as he is very knowledgeable, helpful and very friendly. I recommend ABC very highly!

Mike E.

3/27/2020

I'm very happy with their heating and air conditioning installation. They were very nice and professional and there were no problems at all. Alvaro and Antonio tackled a complex job they where on time and knew exactly what to do by displaying quality work and craftsmanship. Five Star Professionalism

Steve K.

9/17/2018

We had our entire HVAC system replaced by ABC about a month and half ago, and everything is working perfectly fine. We did some research and had a general idea of what to expect for pricing, and they were right in that area. We had used ABC for smaller repairs on our old system, and they were always efficient and even saved us some money by telling us what we did not need. So when we finally decided the old system was ready to go we knew ABC would do a decent job. The installers took two days, which was longer than expected, but it really was a big job to replace everything so it was understandable. And they also made sure everything worked and was patched up anywhere they might have scratched things. All in all, a very good experience.

Scott A.

8/13/2019

Superb customer service and flawless work above and beyond my expectation on a curbside water main leak (600gpd flow!) and leaky sewer pipe under my house. Ask for Gil F. - best plumber I've ever had the pleasure to hire and I'd recommend him and ABC without reservation. Well done!

Marni W.

8/16/2017

Our 15 year old unit stopped working suddenly. They answered their phone and scheduled an appointment with me right way, eliminating the need to wait for a call back. They came two days later, confirmed before they came, and showed up right on time. I didn't even need to wait for parts-- they had it right in the truck and the whole issue was resolved in less than an hour. Thank you Justin!

EastBayRes B.

05/06/2018 12:00:00 SA

Kevin did maintenance on our furnace and AC unit. He took quite a bit of time checking out the unit, cleaning, oiling, & installing new filters. He came as scheduled and performed his work courteously and professionally.

Marilyn T.

9/14/2018

JC not only expertly checked my furnace as per my maintenance agreement with ABC Cooling; he also took the time to thoroughly explain what features my furnace had and how they worked in layman's language. I found out that I can run the fan-only feature and a recently- installed electronic upgrade will clean the air in my entire house whenever I want, as well as when the furnace or AC is running. So I will not only be warm this winter, but I will be preventing colds and the flu!

I have been with ABC Cooling as long as they have been in business ( a long time), and I have check-ups and filter changes as they recommend for the AC and furnace they installed, and I have had no furnace or AC problems. If I should, I trust all work they do, as well as staff and technicians ( who I have seen stay with ABC, so I know them).

Karl F.

10/30/2018

JC came out to the house and explained every aspect of his inspection and was very welcoming.

I highly recommend him and you'll feel real comfortable with him.

Seems to me that ABC hires quality service techs and they do a thorough job

I heat a house with young kids, I need to make sure our furnace isn't dangerous. I'll certainly continue to use ABC in the future.

Robert S.

1/29/2019

They did a great job and were in and out in a day. They gave us a very good price and now we're all warm and toasty.

Kitty M.

11/10/2013 12:00:00 SA

Their tech, Ben came to check out my 50+old year floor furnace a year ago when I bought my house and he said everything was A-ok. 1 year later when PG&E told me I had some burners out I called ABC back and their tech, Sal, told me that my burners were rusted, unsalvageable, and too old to replace. There were also some serious safety issues that were overlooked the year before. Their excuse was Ben was new at the time. They then told me a new furnace would be $8500. My second opinion, Rick Lopez, pulled the burners out cleaned them up and fixed the safety issues for $250.

Clara E.

09/01/2017 12:00:00 SA

Awesome service! Called in during this heat wave and came within 30 mins, whereas other companies didn't even bother to answer and return my calls. So happy the AC is working now

Kolleen P.

7/30/2022

Bell Brothers came out and provided an estimate to redo my furnace and add air conditioning. They had a real challenge with the design of my home but they not only updated my furnace, they added air conditioning to a home that needs it. The install team was polite, professional and worked hard to update my home. They did a wonderful job at a reasonable price. They came out a couple times to ensure they could provide all that was needed at a reasonable price. I can't thank them enough for upgrading my home for the future....Thank you Benjamin and team for all you did for me!

Laurie R.

9/16/2015

My air conditioner stopped working and I called ABC Cooling for an appointment. I asked that they call me prior to the arrival of the technician and they did, and he arrived at the promised time. After letting me know what the issue was, the technician, Bruce, diagnosed and repaired my unit very quickly and at a very reasonable cost. I would definitely recommend ABC!

Craig H.

9/26/2017

The only company that I will use for my HVAC needs is ABC Cooling. I have used others in the past, but once I found ABC I never looked back. About 3 years ago we had them replace our furnace with a top of the line Carrier unit, and they replaced all of our ductwork, insulated our attic, and installed a tankless water heater as well. Fantastic job on all, could not be happier. I recently read about the variable speed super quiet Carrier Infinity condenser units and called to get a quote on having one installed. Michael came out and did our quote and scheduled the job for us. The work was done last week and the experience was great as expected, and the unit is awesome. You can stand next to it and barely tell it is running, it is so quiet. My installers were Garrett and Ben, and they were very professional, friendly and very good at their jobs. They got here on time, finished the job on time, and cleaned up after themselves before they left. ABC is the best, you can't go wrong with them.

Heena H.

09/04/2018 12:00:00 SA

Steven and tristen did repair on our furnace in15mins. Knowledgeable and experienced. Knew what they were doing. Professional and courteous. A+

Bubblegum B.

09/05/2019 12:00:00 SA

Tim came twice. The first time he went over financing with my uncle and I. He was very patient and knowledgeable about the different plans. Unfortunately the first time we were not approved for the loan. When we got approved , Tim came the next day to install my hot water heater. He did an excellent job in a short amount of time. Afterwards, Tim showed me all the ins and outs of the heater; how to light he heater how to turn off the gas , along with the outside gas meter in my back yard. Excellent service would recommended!

Hosea T.

9/16/2018

Josh and his helper, Benito, arrived within the timeframe that they said they would. Josh was professional and knowledgeable of what needed to be done to complete the job. They entered my home respectfully by laying down tarps on my hardwood floor. The old wall furnace was carefully removed and the remaining pieces were carefully inspected. Josh knew exactly what to do to install the new wall furnace. Josh worked slowly and carefully to make sure the new install was done correctly. I watched as they worked and they kept me informed every step of the process. After the new furnace was installed they cleaned up perfectly. I could not tell that any work had been performed. The new furnace works beautifully.
The job was competitively price and I was please with the outcome. I will refer ABC Cooling to my friends.

Keri M.

01/09/2019 12:00:00 SA

My mom has them fix her heater a couple months ago. She liked their service so much we used them to replace my old wall heater last month. Then when I had a clogged sink, we called them in for that, too. I wonder if they offer customer loyalty points? Can't remember the other guy' names, but today we had Angel and Junior, who were both polite, efficient, and professional. Though the price was higher than some places, I like having a reliable team available. Only drawbacks: 1. Not available on Sunday. 2. It would be helpful to get a ballpark figure instead of We have no idea, have to send someone to look for $59.00. Still, I'd use them again.

E K.

6/27/2022

I had my scheduled biannual service and Kenneth Curry came over. Due to an extremely busy day, Ken still showed up 2 hours after my given time frame. It was hot and he was tired. We discussed what was needed and I asked for help with exchanging my air filter and I asked how I can easily clean the register. Ken, with a smile, said I can do both for you, no problem. Not only did he perform a phenomenal maintenance, but he took 10 minutes to clean my register. It looks brand new with all the dust now off. Never have I had someone take that kind of time to ensure a job was well done! I have recommended him to all my friends. He took time to talk with me, explain all he did in terms I could understand. His friendliness, professionalism and making sure all my Heating and A/C needs were met, far surpassed anyone I have ever had. From now on I only want Ken to service my Heating and A/C needs. He was the BEST!

Marilyn A.

8/29/2017

ABC really came through for me.

My AC went out on a very hot weekend. Sal came out and determined that I needed a new blower motor and that they would order it. I had also mentioned that my AC was very noisy in the house. He said the new one would be quite a bit quieter. When he came back he installed a new blower motor and housing. I can't believe the difference. I can hardly tell that my AC is on! It's so nice to have a nice cool, QUIET house.

Thank you ABC and Sal. You gave me excellent service!

Adam B.

10/05/2018 12:00:00 SA

This place installed our AC unit back in 2015 & today Eli came by to check on a burning smell in our furnace & saw that the air intake fan for the motor was clogged with dirt so he cleaned it out & put in a new capacitor as the old one was burned out. He also put in a cover for the fan & didn't charge the extra $479 for the taking apart,cleaning & putting together of the fan. All in all he did a great job & was very friendly. Before & after pictures of the fan he cleaned out attached.

Dora C.

12/31/2019

My furnace suddenly stopped working and I called a diamond certified heater specialist to figure out the root cause. He told me to replace the motor, a very expensive repair. I then called ABC for a second opinion. Sal from ABC came for the diagnostics and noted the thermostat was not working and fixed everything in one visit. Not only was he quick to figure out the root cause, he was professional and knowledgeable. In fact he also corrected another wrong recommendation from PG&E by pointing out his observations of how the heater takes air inflows. I am very pleased with the experience and will definitely recommend them to other people.

Margie F.

2/26/2018

Our technician from ABC Cooling, JC Garcia is great!! He is extremely knowledgeable, thorough, friendly and very easy to work with. I would highly recommend ABC Cooling to friends because of the service I have received from JC!

Patria A.

1/25/2019

I highly recommend this business. All of their employees that I dealt with along the way have great customer service and behave professionally. My initial phone call was with Oscar, who scheduled my appointment and called me the day of with status on Mike's arrival. He was great!
Mike was really thorough in explaining various heating systems that would work in my unit, as well as the installation process. Also, very friendly and professional.
The installation team, Joaquin, Ben and Dillon were awesome. They called with their ETA, were very friendly and professional. They needed some tech support from their supervisor Allen, who came by to lend his advice. The whole team was really great and their work was clean and completed on time. I would definitely recommend them as well as use them again if I had a plumbing or heating issue.

Paula L.

8/13/2014

ABC installed air conditioner unit and Furnace. Amazing and professional service. I would definitely recommend.

Bell Brothers Plumbing Heating & Air