Christian P.

3/22/2016

These guys are great! Made an appt. for a replacement garbage disposal, Eric came out and in less than 5 minutes explained that it was only jammed. He could have replaced the disposal and I would have never known, instead...he fixed it, told me to take the new one back to where I'd bought it and that was it. How often do you find companies/people that are so spot on honest (and polite and friendly)? When it comes to the next plumbing issue (or when I remodel my bathroom) I won't even consider any others...the jobs will only/always go to them.

K K.

02/07/2017 12:00:00 SA

Alvarez Plumbing came through again! They came the same day to snake a toilet, and the office kept me posted in terms of the time frame. Steven was great and fixed the problem quickly for my renters. Thank you, Frank and Steven!!!

Coco G.

01/11/2017 12:00:00 SA

#1 fan of Alvarez plumbing! After several failed attempts to find what was wrong with our water heater and propane gas lines, Frank at Alvarez Plumbing identified the problem and then encouraged me to go through the warranty company to fix it (meaning he turned down my business because he knew the warranty company should have to pay for the parts and labor). He was professional, personable, and had my best interest in mind. He answered his personal phone to help me with warranty issues and guided me through the process. In the end, it turned out that the warranty company was able to send Alvarez plumbing out to do the job and I couldn't be happier with the quality. He replaced our water heater on the same day I called. He used quality product and installed it safety, ensuring no leaks or hazards. This company does business with honesty and integrity which is hard to find. I'll use them every time!

Mike P.

3/18/2020

Julian was great, he inspected everything and made sure his work area was kept clean. He was very polite and friendly. We highly recommended this company.

Anthony V.

02/08/2019 12:00:00 SA

APS was called by my home warranty company and I used them after seeing the high reviews. I had the pleasure to work with Frank to repair the slab leak in my home. I was very happy with the work that was completed and service provided by all the staff that assisted with job. On top of the great service, knowledge and repair by provided by Frank the price could not be beat... I highly recommend and will continue to APS for all my future pluming needs.

Jenny B.

8/22/2019

We had a plumbing issue in our condo and called the home warranty. Alvarez Plumbing called us right away and put us on their schedule the very next day so that was amazing. I would highly recommend them to do any work that you need done. The young gentleman that helped us was very friendly and professional and got the job done immediately. I don't remember his name but would love to put a shout out to him!

Priscilla D.

07/08/2016 12:00:00 SA

Being new to the Coachella Valley its been hit or miss on repair companies in the area. I found this company on Yelp and they were awesome. They fixed my plumbing issue on a Friday Evening. They were friendly and honest about the job. I will call this company for future plumbing issues.

Wael B.

6/29/2018

This is the second time I use this company, and I am very pleased with their work. Had a dripping noise coming out of the sink, and Jesse came out to inspect. He was very professional. He diagnosed the issue and determined ther was no leak. Great service!!

John D.

07/11/2020 12:00:00 SA

Our water heater needed to be replaced, technician came out on a Wednesday, informed us that it would have to be replaced. Luckily home warranty covered the cost of the water heater. We did have to pay for new fixtures and bringing up to new code guidelines. The technician (Jose) got here early Friday morning, and replaced it. Jose was very cordial and friendly. As well as the people I spoke with on the phone to coordinate this getting done as quick as it did. A big thank you to Jose and the rest of the people at Alvarez Plumbing!!!!!

Richard S.

12/22/2017

They were scheduled to come between 8 and 10 and got here at 8:30 little Troy had already bought a garbage disposal to replace it just in case and it needed it because of a leak he was efficient and checked for any more leaks before he left. Thank you very much highly recommended

Greg S.

04/09/2018 12:00:00 SA

Honest, prompt, friendly and professional. What else could you ask for in a plumbing company? Troy really went the extra mile and was able to repair our hot water heater quickly on the first visit...9 our of 10 plumbers would have just tried to sell me a new one at 3 times the cost. Can't say enough about my great experience with them!

Dan S.

6/13/2016

Called for a relative small and simple job. Frank and crew were responsive in making an appointment for the next day and showed up promptly. The work was completed expertly and in short order. All in all, a very good experience.

Stu S.

1/28/2020

Had two sinks that need to have leaks fixed,, they came out fast, fixed the issue immediately..
the two people who came out were very professional and nice.
Price was reasonable as well
Highly recommend

Linda H.

06/10/2020 12:00:00 SA

First of all I need to apologize to Eric for not writing this review earlier....I did write one but I didn't post it under myself so I don't know where it is my bad... Anyway this company was referred to me by my insurance company through the house insurance they came out on March oops not March May 26th the day after memorial day we had a leak underneath the house and my bathroom my second bathroom toilet handle was leaking severely and was causing damage he repaired the leak put in a new filler valve and a new line that brought the water in because it was leaking as well underneath the house I asked him to take pictures of before and after he did as such so I could see the work that was performed they came at 9:00 in the morning just like they said they would ... And he didn't take long to perform his services he did need to go to home Depot to get the pipes after he checked the leak underneath but he did not take long and he did excellent work I have the pictures to prove it everything works great now I definitely recommend this company with their professionalism and their workmanship

Adrian E.

6/17/2017

Quick and affordable service. Professional straight to the point. I will definitely use them again

Debra J.

11/04/2016 12:00:00 SA

DON'T have Frank from Alvarez Plumbing do any work in your home!!!! He is an extremely rude bully! He performs unscrupulous business practices and has zero integrity!

Frank accused me of causing the leak and he was on the phone conducting business the whole time, including while knocking on my door, with numerous clients. He spoke very demeaning to the different clients, including me. I called him out on his rude behavior and after that he told me he needed to cut into the wall and said, the warranty company won't pay for it! Mind you the angle stop was leaking and is located on the outside of the wall. So, I assumed he was going to repair the pipe inside the wall, I really needed the leak fixed and I had already dished out a $65. fee to the warranty company so I paid Alvarez Plumbing to replace the angle stop, $149. additional charges plus $2.95 for a part, additional.

After Frank left I checked out the job site, stupid on my part, I should have watched his every move, nothing was replaced or even touched on the inside of the wall. I was also left with a hole in my wall.

When I called their office to ask for a detailed description and itemized bill, to compare notes Frank told me that he doesn't have to supply me with that. I guess resolving customer complaints is not the priority of Alvarez Plumbing!! I was told by the office manager that she would do some internal research and get back to me the following day at 1:30PM, but she never called back. Marissa, the girl who told me she was the office manager also told me Frank is the owner of Alvarez Plumbing. Save yourself any aggravation and steer clear of this unethical company!!!

Bottom line, the warranty company ended up refunding me the $150 stating that Frank was excessive with the cutting into the wall for that type of repair.

Mary C.

7/21/2020

I had sent this plumbing company out to do a diagnostics of my 87-year-old mother's mobile home, with instructions of not doing anything until they cleared it with me first, but they Went ahead and snaked out the kitchen sink for $105 when I had somebody coming in the next day to replace the disposal and fix the sink. They did not bother to call like they said they would and I ended up paying almost $195 for them to unclog a sink! Lack of communication and I felt like they took advantage of my mother because I informed them that she is not capable of making decisions and that was why I was reaching out to them instead of her. I was also told by the owner that if anything was going to be done the $89 Diagnostic fee would be rolled in to the total amount and it was not.

May L.

12/17/2019

Update: Just to let you know we have cameras in our house. My husband checked what time you came, it was 9:57am then your truck was already backing up at 10am and left. You left a calling card and wrote 10:03am. What a shame lying like that then you want to be paid for the service never rendered? Inpatient, inconsiderate, liar, rude, and ripping people's money. Not even following us up. Very bad people to deal with! Hope you will be removed from Home Shield.

I don't know how this company got this rate here but they are really inconsiderate to their customers. I have a work order from Home Shield and they are chosen to do the service for us. The guy came to our house and waited only for 10 minutes and then left. My husband tried to reached them and said the guy waited for 10 minutes then he moved on and said we need to make another work order. So i called them myself to explain my side and I said that I have a baby and a toddler. My baby pooped and I had to clean him up and decided to shower him instead but that wont take more than 10 minutes and I didn't hear any doorbell also but same thing the agent said the plumber moved on because he is2 very busy man and how about me they think I am not busy??? The appointment they give us is 9-11, could you imagine you wanted your customers to wait and be available for you between those hours and you can't even wait for them for more than 10 minutes. Bad people bad company. You want to charge us again trying to rip people off? Try to think please you are not making any sense at all. Very bad company!!!
I called Home Shield and they will dispute the charge if they wont fix this issue and will never make business with them. Your service is really bad and your phone agents are mean. There is something wrong here with all this reviews.

Roger F.

8/17/2020

Excellent and prompt service for an ailing garbage disposal. Julian did a superb job and provided a number of helpful suggestions for how to extend the garbage disposal's working life. Highly recommended!

Sara M.

8/24/2017

Had a water heater issue. Both Troy Jr and Stephen were knowledgeable and professional. Special thanks to Marissa in the office who was very friendly, and helpful in scheduling. Would recommend this company:)

K H.

1/24/2023

Worst customer service I ever ever received from a business . Came to our house without a mask , spent a few minutes without even touching the water heater , said we needed a new one and left. The guy was rude, argumentative and careless. When I called to report the experience to the owner later the owner also was rude and unprofessional. Spent money for the problem not to be fixed , let alone addressed or any type of plan / solution . Please save yourself the trouble and call someone ANYONE but this company.

Ralph T.

6/28/2017

I just had my hot water heater repaired by Alvarez Plumbing Services. Erik was the technician, he was on time (early), polite and efficient. Best of all it was repaired in less than 1/2 hour!! Also, the representative on the phone was courteous, she made my appointment on the very morning that I called. Best of all, my hot water heater was repaired in less than 1/2 hour!! Done by 11:00 AM!

Jacquelyn W.

8/28/2017

Garbage disposal starting leaking over weekend. Call was made Monday morning. Technician arrival estimate was between 1p-3p... Jesse arrived at 2:40. Disposal was replaced and good to go in 25 minutes - really great!

Nancy H.

10/24/2018

Great prompt service. I've used them twice. Justin came out both times. He was on time very professional, and polite. I highly recommend them.

Roger S.

04/11/2017 12:00:00 SA

Had a clogged kitchen sink ( lesson learned, do not put pasta down the garbage disposal) I called at 9:00 AM and they were out at 11:00 AM .
The work was done professionally and quickly with no mess .
I highly recommend Alvarez Plumbing!!

David R.

1/30/2017

Can't say enough about frank and his team. He came with 2 other men. They fixed a major root in drain problem as well as 3 other stopped up pipes. He was, on time, very clean, very clear, very fast, thoroughly professional and his price was great. Gave us great advice about killing roots in future as well. Really cares. This is gem. Highly recommend! A+

Update. Had another unrelated plumbing issue. Again AAA service. Again highly recommend!!!

Charlene G.

7/13/2020

I have a mainline sewer blockage. I can't flush the toilets or use the sink/shower. My home protection company issues my services call to Alvarez Plumbing on Sunday night. I called first thing Monday morning at 7:30 and they said they would call back in 15-20 minutes. They might have someone in the area. I finally called them back 2 hours later. They said they couldn't come out and she also said this doesn't say it's a rush so they could put me the schedule for Tuesday. So I canceled the services call. I can't testify to their quality of their work service but only to their lack of customer service.

Jon L.

02/03/2022 12:00:00 SA

Yes, good reviews overall BUT look at recent reviews, as something has changed with these guys. Came out and refused to do anything until we cut a small piece of tile. While it took all 5 min to do with a Dremel tool (not sure why they don't carry more tools than a wrench) they had already left. Have since been totally unresponsive. So we fixed ourselves and now they are fighting to keep us from getting our home warranty refunded. Shady business.

D D.

7/27/2019

Referred to them in a home warranty claim, they were timely and professional.... secured the bad part promptly and showed up on time to complete the fix... seems very experienced from my dealings with them

Vida N.

06/01/2020 12:00:00 SA

We had Troy & Jose come to our home today to fix 2 leaks, one of them was a bathtub leak. They were very fast to respond to our problem and fixed it in no time! They were both very professional and kind. They also left without leaving any mess behind. I'm beyond happy with their work ethic. I will definitely use their services in the future if need be. Thank you, Troy & Jose!

William M.

9/30/2020

Excellent plumbing service . Have been using Alvarez for a couple of years now . Always there for us during plumbing issues . Price is always fair !!

Richard S.

10/28/2017

Showed up on time, Lil Troy gave me a couple of options and the price for each, job was done quickly and professionaly, cleaned up before he left. Job well done.

Aston M.

08/12/2019 12:00:00 SA

If you're an AHS client, request a different service. I had them sent to me by AHS for FOUR different plumbing issues and they reported falsely to AHS to have all four of them denied for coverage.
They claimed the wrong drainage pipe was installed on the sink basin, so wouldn't replace the cartridge in the handle that was causing dripping. My neighbor is a general contractor and he later confirmed that was absolutely the correct pipe and had nothing to do with the handle dripping.
Claimed the toilet bowl was leaking because there was blue water in it (toilet bowl cleaner tablet). Uh, since when do they cause a toilet bowl to leak? They reported misuse of toilet and AHS denied coverage.
They quickly looked over another leaky faucet and broken flushing mechanism on a toilet and made up then left without even calling it in to AHS. I asked if they'd call AHS for coverage verification before they left and they refused and said they'd come back if anything was covered.
Maybe they treat customers better if they don't have AHS, but dishonest is dishonest and I'd never use them anything. I'd have to expect they'd price gouge if they'd scam a customer out of AHS service like this.

Christina N.

6/24/2020

Julian was a great help - knowledgeable and very nice. Great to work with. Came in and got the job done quickly.

Mark W.

01/06/2021 12:00:00 SA

Just had a few items that needed service. Julian got the job done quickly and was very polite and neat. Will always call them first when I need service. Thanks Julian

Mark W

Art D.

02/10/2021 12:00:00 SA

I have a leaking tankless water heater and called my warranty company who sent out Alvarez plumbing. The young technician was polite and looked at issues and replaced a cap on tank, and I said that I don't think that is issue, he said it was a temporary fix to decrease the leak but the main issue was a shutoff valve and had to contact warranty company for approval for parts which is understandable. I waited two weeks and did not hear from anyone and called the warranty company who said that they had not received request from Alvarez and they had to contact Alvarez, after communication with Alvarez warranty company approved technician to come out and look at leak a second time. Alvarez sent a senior technician who looked at leak and contacted OEM to discuss troubleshooting leak. There was a long wait time to speak to OEM technical assistance so technician said he had all information for when they called him back and would follow up with warranty company after discussing issue with OEM. I will update review upon final resolution.

Craig H.

6/20/2023

Stay away from this company. Technician seemed poorly qualified, was arrogant and lied about his findings to the insurance company. Worst contractor I have ever used. Owner didn't respond to two emails. Maybe technician was the owner. Either way very bad experience.

Amy T.

07/06/2018 12:00:00 SA

Jesse was awesome! This company was so fast and very professional! Jesse was kind and friendly. I would highly recommend this company and will call them back again in the future.

M Y.

2/21/2022

Although I had to wait one week for an appointment, Frank arrived promptly and was courteous and knowledgeable. He quickly diagnosed the problem and installed a new garbage disposal. The best thing of all is that it was on his truck and no follow up visit was necessary. Very quick repair. Thank you Frank and Alvarez Plumbing!

C A.

7/19/2021

This place is full of idiots. And they are nasty on the phone. I tried with several calls to them to schedule an afternoon 3 hour window 5 days from the call. Three times asking them over several days and each time they said, We haven't done that schedule yet. Then finally they say the day before, All we have that day is X. All plumbers I've dealt with before can schedule days in advance. And the woman was blunt and nasty and pushy in every call. She probably works remotely.

Certain people are getting nasty these days. You pay them and yet they say, You do what I want. That is this company. You can tell. Horrible company. Stay away.

One-Two K.

12/08/2021 12:00:00 SA

Really unprofessional. They performed the installation fine but when I ran into issues, they will do everything in their absolute power to not send someone out. It's a bit ridiculous to have customers on the phone all morning just to avoid additional work.

Overall, just wish I had a better experience. Do not recommend using this business.

Joan K.

6/25/2020

Excellent service. Eric was awesome. Called first thing in the morning and was on time and replaced my garbage disposal efficiently and was so tidy! Lol. Great company.

John Y.

07/02/2020 12:00:00 SA

We're cautious about who we let into our home these days but Julian was extremely considerate. Very efficient and professional and understood that we were making use of our home warranty so he made the project very easy. Give this man a raise!

Tom W.

06/02/2020 12:00:00 SA

Alvarez Plumbing Services was prompt, efficient, and cleared my clogged kitchen sink in a jiffy. The service man gave some helpful suggestions to help keep the drain clear. Thanks so much!

Rafal S.

12/09/2021 12:00:00 SA

Frank was my service technician twice this week for separate issues. He is professional, effective, efficient, and pleasant to work; he got the required tasks done quickly and easily. I have used Alvarez Plumbing over several years now for various matters and I've been very happy with their services. I do recommend them.
Rafal

Amie O.

1/22/2020

So my home warranty sends Alvarez plumbing out... I got to tell you the young man that works for Alvarez plumbing named JULIAN is such a great young man always willing to help....answers questions goes above and beyond..... only problems I have had is to do with home
warranty insurance.... JULIAN is top notch.... if calling Alvarez plumbing if you have the choice I would ask if Julian can show up.... as for rules on home warranty.... we the. public are getting screwed !!!!
But again thank you Alvarez and especially you Julian....

Richard C.

11/18/2016

My home warrantee people selected Alvarez Plumbing to fix my hot water heater when it failed within my home guarantee period. Not only did Jones show up early and do a quick, clean and effective job but he noticed a problem with the way a hot water circulator was piped. The previous plumber had messed it up in a way that burned out a pump. Jones fixed the problem and so not only was my hot water system fixed, it was even better than it had been when he arrived. Jones not only is a good plumber, he is also a great guy. What is not to like about Alvarez plumbing?

Nancy L.

9/24/2018

Alvarez Plumbing did a great job communicating and completing a job of replacing our pressure regulator. They priced the job fairly and were very efficient. I would highly recommend them.

Kim I.

6/27/2018

Great Service!! Working with this company was a great experience. They gave me an estimate without any hassle. Stephen Jones was wonderful. He made us feel comfortable and that we were in good hands. I had a few questions and Stephen answered them thoroughly and professionally. I recommend this company to others.

Thela D.

9/21/2017

My father had passed away and I was doing a final cleaning of his house before finalizing the sale when the realtor called and said I needed to have the water heater strapped down. It was already afternoon, and I didn't know of any plumbers to call. I found Alvarez Plumbing on Yelp, and based upon the reviews, decided to give them a call.

After explaining my situation to them, they sent Eric out within an hour. He was extremely friendly and very professional. He got the job done in an hour, and the price was fair. He did a great job. I highly recommend Alvarez Plumbing based upon their willingness to help me out, the quick and friendly service and reasonable rates.

Donna C.

8/23/2021

Came out within 10 minutes figured out where the leak was. Had two other companies come out prior but they couldn't figure it out! Have APS on speed dial now! Thank you Eric

Cici C.

08/09/2022 12:00:00 SA

Had a 2 hour window and they were supposed to fix things covered under my warranty. They showed up 1 hour late and said they were only there to look at things. They said everything was covered. Next morning no water coming from my fridge. Called them to come back as everything was working day before and they were under my sink and must have done something. All of a sudden they refuse to put someone on the phone and refuse to come back. Had to pay their visit fee to warranty company and another visit fee for an appliance person to come fix what they did. They lied about problems here and invalidated the repairs to the warranty company. They also lied to me saying everything would be covered. Find yourself a better plumber. Don't call this plumbing company.

Steven D.

8/28/2019

Owner called me on a Sunday to see if it was an emergency or if it could wait till the next day when rates. I could wait to Monday but it was nice he asked. I then contacted fidelity home warranty and opened up a claim, asked if Alvarez was on their approved list and had them schedule for Monday.

Monday by noon Julian arrived and in 15 minutes everything was fixed. He was polite, professional, and got the job done the first time.

Now our kitchen sink is unplugged and flowing well.

I was given a few ideas on how to keep the drains and pipes free of debris as well.

I would use them again.

Kylie W.

1/25/2021

I had the best service from Julian today. Who was able to fix my sink that's been broken for 2 weeks. He was fast, efficient, and took the time to make sure the job was done right.

Alex P.

4/20/2021

THIS IS YOUR PLUMBER!
Excellent service from the front office throughout the installation. Frank and his team have done five installs, from simple kitchen sink to complex master bath. They know exactly what they're doing, are a pleasure to work with, and did the work for good price. Easy to schedule, they arrived right on time, they work cleanly, using safety measures and tidying up afterward.

A+++++++.

Norma T.

9/28/2020

We needed last minute plumbing services and Julian came to our house within a few hours we live in Menifee. Highly recommend this company.

Yvonne p.

10/03/2015 12:00:00 SA

Frank was very prompt and professional, got the job done on our rental before the new tenant moved in.

Steve S.

4/14/2021

The appointment was from 11AM to 1PM. Julian called and asked if he could come earlier. I said it was ok and he arrived in about 20 minutes. He inspected the issue with the faucet and the dishwasher drain. He had the replacement faucet with him and fixed both issues in a short time. He was very professional and polite. He wore a mask and followed covid-19 CDC guidelines. I would recommend him for any of your plumbing needs.

Bob W.

5/29/2018

Sorry review was delayed - however, that being said, BIG Thank You to LT for coming by and installing an access panel l!! Frank and his team never disappoint. Always on time,they go above and beyond the call of duty - having used many plumbers in many states - Alvarez is by far the BEST. You can stop looking at other reviews for plumbers - call these guys FIRST - you won't be sorry. They, BTW are also perfectionists.

Monique C.

08/12/2015 12:00:00 SA

We were doing a master bedroom & bath remodel and our tile contractor brought him in to handle the plumbing aspect of it.
I was impressed on how Frank made suggestions to us regarding where the hardware would be located and its functionality. He also explained the costs and gave us an accurate timeline.
After he was finished, he explained everything he did and confirmed that we were pleased with the results.
I wouldn't hesitate to use him again!

Ralph S.

01/03/2017 12:00:00 SA

After they fixed my gas leak I did not expect to require Alvarez Plumbing services again, but right before Christmas our main sewer line backed up and my home warranty insurance sent out a rooter type plumbing service, only to get charged $405 because they could not find a ground level access and it was not covered by the insurance. They seemed to clear the clog, but one day later it was clogged again. They came back and said they would have to charge for the same service they previously provided and then recommended installation of a dual direction clean out for about $2200.

I then decided to call Alvarez Plumbing because they had done a great job on my natural gas leak a week earlier. Frank and Eric came out and immediately told me the previous plumber should have used a blade to cut the tree roots. The previous guy was reluctant to do this because he said it could break the main pipeline. Frank said because of this oversight there was still more blockage in the line. They did run the rooter through with a blade on it and removed the tree roots and the blockage. Frank recommended a foaming root killer to prevent the roots from immediately growing back. I did this with an overnight application through the toilet. Frank said that they guarantee all their work and the previous plumber should have guaranteed his too. Frank said I should call back the previous contractor and ask for a refund, which I did. After some discussion, the first contractor said he would refund my money and he would send a refund check. I am awaiting that refund. Frank and Eric were punctual and professional and gave me great advice about how to deal with the root problem and their work is totally guaranteed. Frank did say that I may ultimately need a more complete root removal sometime in the future but this could be further delayed by applying the foaming tree root killer periodically. He gave me a very competitive price for a clean out installation if It is need in the future. All together wonderful and timely service and great advice.

Lindsay B.

8/18/2018

Jesse came and helped us out at our house in Rancho Cucamonga. He was very friendly and helpful. Thank you Jesse! We would definitely like for him to come back if we need another plumber.

A P.

03/07/2016 12:00:00 SA

I called and spoke with Frank. He listened to my broken faucet dilemma and suggested a quick fix over the phone. Instead of coming out to my residence and charging me he helped me. Hard to find this in this day an age. I will definitely be using Alvarez plumbing when I have a plumbing problem that requires a professional!

Casey B.

2/24/2023

What an amazing experience! I called Alvarez Plumbing to complete an additional inspection required by my home insurance underwriting. (It is a robust policy specifically for short term rentals). Not only did he come out and provide what was needed for my insurance, but the few issues I asked about during the inspection, he fixed on the spot! So grateful! They have fantastic customer service, very responsive, respectful, and the prices are honest and reasonable! Will only use Alvarez Plumbing for my plumbing needs.

Joe W.

12/26/2016

Not impressed, try your luck somewhere else. My wife made an appointment on a Friday for the following Monday between 8-10. We'll, 10 o'clock came and went, my wife called to see what was the matter and the woman remembered my wife and apologized and said there was an emergency call that the plumber (apparently there is only one) had to respond to. She apologized and said she would expedite the plumber as my wife pointed out that we would be leaving out of town by noon, a reason for the early requested visit that was stated in the original call the previous Friday. Another hour and a half went by so my wife gave up and had the courtesy to call and cancel. I would have preferred to leave out of town and let them show up to a locked door... she spoke with the same woman to cancel, the woman did not ask to reschedule nor tried to set up an alternative appointment. Very unprofessional, and unfortunate for them. We will take our business elsewhere to a more professional and courteous company, I hope you do as well.

Barbara W.

10/09/2019 12:00:00 SA

The Alvarez Plumbing Services are on time, very polite, excellent is diagnosing your issue and excellent at fixing in a timely manner! I highly recommended The Troy Team !!!!!

Prissy S.

04/12/2016 12:00:00 SA

These guys just fixed my broken toilet. We had a problem with the suction and weren't able to use the handle to flush the toilet. I had called in the afternoon and spoke to Frank on the phone. He was really nice and professional. He was able to get me an appointment for the next morning. Eric and Frank showed up on time and were very professional. Turns out they had to remove my toilet from the wall because of the limited access above the tank. Our counter runs directly over the tank. But they were quick and tidy. They cleaned up and resealed around the toilet base to make sure we wouldn't have any future leaking problems. I would recommend if you need a timely and reliable plumber.

Bernadette L.

02/01/2021 12:00:00 SA

Thank you Alvarez Plumbing Services. Your promptness, professionalism, service, and the individuals who work for you are simply amazing. I had a hot water line burst and it was fixed promptly. The men who were sent to fix the job were on time, friendly, honest, and got the job done. The one thing I admired the most was the honesty and communication your service men continued to have with me throughout the process. Upon completing the job, the service men cleaned and the area where they worked looked outstanding. Thank you for your service and assisting my family and I during this time of need. Blessings to you, your workers, and your company always.

Janis C.

11/30/2017

Started out a bit rocky since they don't consider giving you a heads up that they are on their way...
They said they texted me when he was on his way, and they did not.
Once we were worked that out, and the plumber was coming back he called when on route and that gave us a 15 minute window to get home. They repaired the issue quickly and were professional.
*Just a suggestion Alavarez Plumbing, always try to give the working person a chance to get home in time to meet you*

Joe E.

3/14/2019

Watch out for the owner!! Can't speak for the rest of the company but the owner is a snake. Will over charge you for unnecessary work!! Explore your options before giving these guys a try!! Owner came out to my house and wanted to charge $500 dollars to connect a new heater!! Said that the water lines needed to be replaced!! Also that the T&P line would need a modification because new ones come from the top!! Even said that Rheem is a Mexico company which they do sell in Mexico and have manufactured in Nuevo Laredo but after checking the history they were founded in the USA Emeryville Ca in 1925!! Brother life is a hustle but Cmon you can't BS a BSR!! I'm sure your work is decent but your pricing is way off!!

Ashley E.

08/06/2017 12:00:00 SA

Great customer service and a quick response.
We were introduced to the company through our warranty provider. They worked through some issues we were having and followed up frequently to ensure we were satisfied. We will use them for further plumbing needs for sure!

Karen M.

10/02/2018 12:00:00 SA

Justin arrived on time. Very professional, courteous, efficient, clean, well mannered. Replaced my garbage disposal quickly. Best service I've had in a long time. Thank you Alvarez and Justin.

Grant R.

10/28/2017

We needed a plumber ASAP and since it was a weekend no one was willing to come until Monday. The Alvarez Plumbing Services was willing to come out immediately on a Saturday. Jesses came within the time frame given and was very professional! As soon as he arrived he greeted me with a smile! I was very disgusted by the situation and Jesse quickly made me feel as though it was something he could fix with ease. He quickly assessed the problem and fixed it very fast! Jesse was great at communicating what was going on and what he was going to do next to try to resolve the problem! He even took the time to spray down the side yard, where the clean out pipes were- I was VERY thankful for that! He made a very bad morning turn into a great day! Thank you!! I couldn't be more thankful for the services Jesse provided and comfort he gave to me and my family!

Jamie S.

01/07/2020 12:00:00 SA

My home warranty company contracted with Alvarez Plumbing to fix my two toilets. Very impressed with Alvarez Plumbing Services after their first call to schedule my service. I continued to receive follow up by phone, text message and email until arrival, which was on time to my home.
Julian and his coworker were very friendly, polite and professional!
Julian and coworker immediately got to work and diagnosed the problem with the toilets and fix both promptly.

Glenn M.

1/25/2021

Plumbing leak coming from bathroom causing carpet damage. Called American Home Shield, they assigned Alvarez Plumbing to evaluate problem. I informed CS Rep from Alvarez Plumbing of problem and my concern for carpet damage from water leak and requested someone come as soon as possible. Rep stated earliest appointment would be about a week away. Rep called a day before appointment and stated they could not make appointment, rescheduled for another week away, meanwhile more wet carpet damage. Finally, Eric from Alvarez Plumbing was assigned to come to house and determine issue/problem. Plumber disassembled bathtub nozzle and stated leak coming from small hole in pipe in nozzle area. American Home Shield would not cover cost (that's for another review, they stink!!). Alvarez Plumbing contacted me and stated AHS would not cover repair, I asked for price to perform repair Rep stated $330, asked why they said $130 for access and $190 for repair of leak. I informed CS rep that i would perform access and cut out 2'x2' access (really, $130 to cut a 2x2 in wall?). They stated pipe repair alone would cost $190. After I opened wall I noticed where water was coming from. I disassembled bathtub nozzle, cleaned pipe, could not see any hole in pipe, reassembled with plumber tape, tightened fittings and NO LEAK!, Either plumber doesn't know what he is doing or Alvarez Plumbing is screwing consumers. Use at your own risk.

Danny B.

09/09/2017 12:00:00 SA

Jesse came out early this morning to help unclog our kitchen sink. He was very friendly and worked quickly and efficiently. He also educated us on ways to ensure that our drain doesn't get clogged again. If we ever have any plumbing issues we won't hesitate to call APS!

Ann H.

04/08/2018 12:00:00 SA

I had a leak under my guest room sink yesterday. On a Saturday. I found Alvarez Plumbing here on Yelp. I called and Frank was here first thing this morning, on a Sunday. He identified it as the AC condensation line and had it repaired in less than a half hour. Reasonably priced as well. I cannot recommend him highly enough!!!

Jason M.

7/19/2019

I have a water heater problem so called my home warranty provider and was referred here. They were supposed to call me but after not receiving a call I called them The female who answered the phone was extremely rude and surly. She couldn't get me an appointment for three days and basically said if I didn't like it to call the home warranty company. So congratulations you have lost a customer and I will be informing all of the people in my HOA of my bad experience also.

Update. The response from Frank is patently untrue I was never offered an appointment today and I do not have a wife to check with about anything. I did receive a very polite call from the office manager after the home warranty company had already put me with another company. Mr Alvarez I understand believing in your employees but if this fabrication is what you are being told you are being misled and should start recording your calls

Lynn B.

10/31/2015

Wow, If you looking for a great reliable plumber give this guy a call! Not disappointed at all.

David C.

10/10/2022 12:00:00 SA

I was questioning the reliability of the T&P Valve on my water heater and contacted Select Home Warranty and they had Alvarez Plumbing Services come out and Diagnose my T&P Valve. When they arrived they said it is not a good idea to tough that valve as it might start leaking. I informed them that I heard that you are supposed to check the valve annually. That said no. They did not even touch my water heater and didn't get within 10 feet of it. How can you Diagnose from 10 feet away. I paid them to Diagnose and they did nothing.

Mike L.

04/06/2019 12:00:00 SA

Jesse with Alvarez plumbing services was amazing! He went above and beyond. He was friendly and efficient. Thank you for a great job with fixing my leak.

Marguerite A.

11/08/2016 12:00:00 SA

Thank you Stephen for your wonderful service.

After he left I found the hot water was turned off. I called the office and Stephen is on his way back to turn on the water. Thank you for responding in a timely manner.

Well had to come back out next day because water valve not working (no hot water). Came out promptly and repaired for a reasonable price (no covered under home owners insurance).

Thank you Stephen

Maedell S.

10/20/2016

Had Alvarez Plumbing coordinate appointment w/ renters. Erik called & told me what the issues were w/ the leaky tub faucet. He gave me an estimate of the repair costs & possible additional cost if handle was bad. Turned out handle had to be replaced. Renter was very pleased w/ the repair. Since I live out of town, I was given a choice of paying by credit card or check. Will use Alvarez again.

Star E.

12/12/2019 12:00:00 SA

Dana came over today and was seriously the best, most professional, fastest fix of our garbage disposal. Plus Alvarez got us in in a day where intercity plumbing said it would take a week. One star for them. 5 for Alvarez!!! Great job- thank you!

Toni S.

1/24/2020

Julian was dispatched to my home through a home warranty company. He was on time, thorough, friendly, explained what he was doing diagnostically and through the repair. He fixed the problem and checked the functionality 3 times before signing off on the repair. I was extremely satisfied with the service. Highly recommend.

Frank J.

08/10/2018 12:00:00 SA

We had a leaky garbage disposal that was covered by the home warranty. Eric was our technician. He was professional, on time, and made quick work of the job. If I need a plumber again, I would call Alverez Plumbing.

Ronald C.

11/02/2020 12:00:00 SA

Do trust this company I have my faucet for 6 months never fix this company is a scammer don't you ever not honest company scAm

Deborah B.

09/01/2017 12:00:00 SA

First off... THANK YOU THANK YOU THANK YOU!

This morning we had a huge emergency, where the sewer was backing up into the tub, the shower and the toilets were leaking. Luckily we have a home warranty (Fidelity). All work must be requested through the warranty company and they decided to dispatch the emergency work to one of the worst reviewed companies in the Valley. I did some research and found Alvarez plumbing. I contacted them directly, had the warranty company switch vendors, and Alvarez Plumbing was able to have someone out within two hours.

Tony arrived to save the day! He was very fantastic, fixed all the issues in a professional and timely manner and we'll now use Alvarez as our go-to plumber for warranty and non-warranty needs.

Eileen P.

03/03/2021 12:00:00 SA

Jose just repaired our garbage disposal. A very pleasant young man. The company responded quickly to my American Home Shield request for service.

Patti K.

9/25/2017

Today we had to request service from our Home warranty company. We were assigned Vlvarez plumbing for our garbage disposal that we thought
had burnt up. LilTroy came to do the service. He was very pleasant and knowledgeable about garbage disposal. It hadn't burnt up it just needed to be reset. He explained what had happened and why. First rate service from a very nice young man. We would use this company again and would request LilTroy. Thank you!

Eddie K.

12/08/2021 12:00:00 SA

The WORST service I have ever dealt with in my whole ENTIRE life. I'm appalled that this so called, company is even in business. Please do NOT waste your money on these crooks.

Jennifer M.

08/01/2019 12:00:00 SA

Julian, our technician was prompt, professional, and very fast! We used this company via our home warranty and the entire process was as smooth as can be. We were very satisfied with the company and highly recommend them for your plumbing services! We had a toilet installed as well as a wall valve. Very satisfied customers!

Gary F.

11/27/2017

My home warranty company contacted Alvarez Plumbing to fix a leak that could only be stopped by shutting off water to the house. After making the claim online, I was called the next day to schedule the work for the second day. Jesse quickly completed it on time.

Greg J.

4/19/2017

Noticed yesterday that our hot water heater was leaking and knew it was time for a replacement. I contacted a local plumber that was recommended, but his quote was hundreds higher than what I knew was reasonable. He also said the strapping was not to code and would need replacing as well.

Decided to find another plumber on Yelp. Why not? I use Yelp for lots of other things I need.

I contacted Alvarez Plumbing, got a call back from Frank within the hour and a got an estimate over the phone that was in the ballpark I expected was fair. We needed the repair done right away because we had guests arriving in 2 days. He came the next morning and we're back up and running 2 hours later. AND we didn't need the new strapping which the other guy said wasn't to code.

Highly recommended, local small businessman, fair, and trustworthy. Work is guaranteed.

Aaron S.

01/05/2019 12:00:00 SA

Put as succinctly and cogently as possible: 100% perfection from this company. Reliable, professional, and FAST!

I run a hotel and need a company that can respond as issues arise at our hotel. And had two flooded rooms at 4:00am--and a sold out hotel.

Lovely.

Call up and actually get a person at 4:30am answering the phone. And promising to have their first technician see us.

Impressive.

I can say this with axiomatic certainty: I will now use no other plumbing company. These folks have won me over.

Peter H.

8/28/2019

Received quotes from 5-companies to replace a residential water pressure regulator as the old one was no longer functioning. APS was quick to respond via Yelp and they continued to communicate to be sure they had all the information needed to provide an accurate quote. Based on Yelp reviews, APS being family-owned and pricing, I selected APS for the job.
An appointment was scheduled quickly once paperwork was completed electronically.
Julian arrived on-time for the scheduled appointment. He was professional and very well-mannered. He communicated well whenever we would be inconvenienced (i.e. shutting off the water) so we knew what to expect.
He was efficient in making the repair, checked to be sure everything was functioning properly and left the job area clean. Thank you Julian for a job well done!

Kelly D.

07/02/2020 12:00:00 SA

So I wrote an earlier review on this company. There's several threads for this company and I don't know which one is coming out. I stand by the fact that Julian was awesome.

But I'm really astounded that this company might be the only team of plumbers I've met who refuse to get wet... as PLUMBERS.

I got Frank asking me if I would crawl through raw sewage. No. But that's why I'm not a plumber either. But if I was willing to do it, then I wouldn't be calling a plumber either right?

The thing is, they didn't just take exception to sewage. They took exception to getting wet at all. And I'd believe that plumbers don't deal in water if the very nature of plumbing was a dry job. Or perhaps if I hadn't talked to 5 retried plumbers in the past 3 days who all said it's utterly pathetic that they are balking at going through water and sewage to fix a leak since that's exactly what they did for 35 years or more.

Here's the thing... if he was so confident that NO plumber would go down under my crawl space after it's been restored by a mitigation company because it might be damp or moist... then why not offer to refund my money and challenge me to find another plumber? Simple right? Call American Home Shield and tell them you won't do the job. Refund the money. And let me find someone else! NOPE. He held on the case.

Worse still, I've had to hound them for another appointment because they can't seem to communicate with people who have moisture under their homes either! Just in case right? Can't just call me back like you said you would... I have to literally beg your receptionist to just fix my pipes already.

I really thought after the first encounter that you guys were not like other contractors. But you're SO damn typical. Thank goodness this is through a warranty service or I'd be flipping tables right now. The only reason I'm dealing with them at all is because i'm in the middle of a warranty claim, otherwise they'd be fired 3 days ago when they chickened out on coming after the restoration company did their jobs.

Greg B.

4/21/2021

I had several small issues that I need advice and help on. The technician was awesomely helpful and walked me through the problem (hard water) and showed me how it was showing up in my various faucets and shower heads. He talked through my options and gave great advice for next steps. These folks are my plumbing contact for good.

Elli D.

8/16/2017

Efficient and honest is the words I would describe this business as. I broke a pipe under my mother sink while replacing a part. Troy Jr arrived 10min early with a good attitude and fully equipped. He gave me a quote and it was cheaper than the rest of 7 other companies I called in the valley. I would 100% recommend Alvarez plumming to anyone I know. They a professional and honest.

Staci A.

4/22/2018

Jesse was awesome! Very professional and knowledgeable. Not only did he fix my problem, he gave me plumbing 101 to assist me in the future. I've had bad experiences with other plumbing companies, so I was pleased to work with Jesse. He was very upfront and told me exactly what needed to be done and didn't add all the extra stuff; he fixed my issue the most practical way instead of trying to get over! That's very important, especially for a woman.

Ron G.

05/11/2021 12:00:00 SA

Both Lacy and Katlyn handled my calls and were both polite, professional and very helpful. From start to finish repair work was exceptional.
Eric was my repair technician and I hope you get him. First class service, honesty and integrity.
Upon arrival I noticed the company vehicle was new and technician well groomed.
Eric is very knowledgeable about his trade. Very happy and will use again.
Very happy!

Chris T.

04/10/2019 12:00:00 SA

We have nothing but wonderful things to say about Frank and the entire Alvarez Plumbing team! My wife and I had two pipe bursts in our home which caused flooding throughout the home. Within an hour, the Alvarez team arrived, assessed the situation, worked with us on a clear path strategy and put that plan into effect immediately. They are simply the best service in the Valley and I would HIGHLY recommend them to anyone looking for courteous, professional and more importantly, excellent service.

Mike B.

11/16/2018

Definitely made the right choice on cancelling the first company AHS was about to send and ask for a lost of available contractors in my area. I saw Alvarez plumbing having 4.5 stars so I told AHS that I want them and sure glad I did. Jesse came over very professional told us that stoppage happens because we dont know how previous owner maintain there pipe. He answered our questions and even finish it fast. I would definitely use them again for any plumbing issues and would recommend that you try them too.

Loren E.

12/04/2020 12:00:00 SA

I haves used Alvarez twice over the years for plumbing issues and there work is excellent and staff are friendly and courteous

Peter G.

3/30/2020

Alvarez plumbing was just here and replaced on old leaky toilet.
We expected it to take all day, but the technician, Julian worked quick and efficiantly.... we are now flushing away.......Thank you A.P.S.

Michael M.

11/08/2020 12:00:00 SA

These guys really saved me in a pinch! I had two backed up toilets in my rental house and my guests were panicking. Alvarez came right away and fixed everything for a great price - with no baloney or upsell. Life savers! Thanks, guys!

Johnny M.

04/08/2018 12:00:00 SA

Jesse came to fix my kitchen faucet. He was very knowledgeable and explained everything he did. Very professional. Would use Alvarez Plumbing again. Thanks Jesse.

John S.

7/18/2019

Had a water heater problem and Julian came out, explained the issue, offered some options, and fixed it right on the spot, all while working in this stifling heat! This dude works hard! Very happy he didn't try to be dishonest and upcharge me on unnecessary fixes...definitely using them again!

Linda E.

12/02/2019 12:00:00 SA

Dana came out on a service call to check a leak coming from our kitchen hot water tank. He took the time to determine that the leak was not from the tank but from the garbage disposal. He replaced it and made sure I knew the features of the new disposal. First class service. I appreciated that he took the time to figure out the real culprit for the leak. Very impressed.

Javier M.

7/25/2016

As stated before Frank was prompt & knowledgeable. He recognized a couple of screwy situations with my hot water heater which he resolved. He also identified a cracked toilet tank as the culprit of my leak in the casita.

Eric came two days later once I had the NEW toilet in hand. This young man was efficient and clean about the job. The old toilet and the NEW box were effortlessly discarded.

Kimberly is very responsive and interested as the main contact in the office. It is really nice speaking to people that are focused and NOT distracted. Usually, after a plumber has visited I do not feel well due to crappy service accompanied by a WAIKIKI invoice.

That did not happen with Alvarez Plumbing.

Annette L.

1/29/2020

I don't think they get much better. Lacy was a doll on the phone. She was knowledgeable, talked me off the roof and got me on the calendar for the next day.
When her husband came out the next day he was quick, efficient and fixed the problem. He also gave me a recommendation to help with the rest of my issues.
I am very happy with my choice in plumbers!

Lola L.

11/06/2019 12:00:00 SA

Julian to the rescue!
Woke up to a leaky garbage disposal, Julian arrived, installed a new one and i'm happy again. Great, efficiant service. Will use again. Don't hesitate to use. Thank you, Julian.

Billy M.

6/26/2017

Excellent service, right on time and very professional. Erik was very helpful and explained everything he would need to do to resolve our problem.

Ethan C.

12/05/2016 12:00:00 SA

This company was a pleasure to work with. I called and was given an appointment right away. I was alerted by text when the plumber Erik would be coming. He was on time and very professional. Erik diagnosed the problem with the water heater, gave me my choices, and fixed the problem within a half hour. Erik even went above and beyond on answering and looking at some other issues we were having with sinks and toilets. I would definitely recommend this company. Thank you

Robert C.

8/24/2018

My water heater died.
American Home Shield warranty contracted with Alvarez plumbing.
A.P. was great. From the office staff to the plumber who came to my home. Little Troy was my plumber.
Did a great job.
Outstanding company.
Call Alvarez before you call anyone else.
And if you have a Home Warranty request Alvarez Plumbing.

Mitchel S.

12/26/2019

Dana from Alvarez Plumbing showed up on time as scheduled and worked quickly and cleanly. Was recommended by our Home Warranty company and we're very pleased. Highly recommend.

Oscar and Keli O.

7/16/2018

This is a dependable, reliable, honest company. Thank you to Jesse for taking care of us. Our water heater stopped working and he came out to evaluate it. We now have hot water and couldn't be happier!

Daphne G.

6/27/2016

After finding Alvarez Plumbing, I will not use anyone else. I don't like having one stranger after another working on my house. I collect only knowledgeable, hard working, honest and respectful skilled workers. Then I never let them go. Rick was my service man. He arrived clean even In 114 degree weather. He got right to the job of changing out a toilet. With 14 years of experience that he had I felt my plumbing needs were in great hands. I will Only use Alvarez Plumbing from now on and I would highly recommend them. Read reviews before hiring anyone. I did and that's how I found Alvarez Plumbing and I'm so happy I did. You will too.

Glen M.

1/20/2021

Called the Home Warrantee Company we've got when we got a plugged up sink and the woman at Plymwr Plummer said it would take a week for them to free up enough time to come to our house. We had no choice, so we said ... Okay .... We waited a week (with a plugged sink) for the appointment and when the dude shows up he says that he has a special new tool jet he really wants to try out.. I say go for it dude he goes in the back yard to find the trap and I hear him struggling like he's fighting a giant monster out side the back window ... After a little while he comes in the house huffing a puffing like a steam shovel... He says that he can't get his new tool into the 2 inch opening to clean the plugged up drain ..... Too much corrosion ..... Too much to get it into the pipe ... CANT DO IT ... MUST ABORT MISSION !!! He tells me he will send an estimate to the Home Warrantee Co. ASAP ..... When we get the estimate I almost fainted ..... The DUDE wants 700.00 dollars to finish the work .... I must have looked like I crapped out gold nuggets to this dude..... We told the Home Warrantee people NO WAY JOSE ! SEND OUT A SECOND OPINION !!! AND THEY DID ... They sent out Alvarez Plumming, La Quinta ... Guy came in, went to the trap outside, put his tool into the trap and unplugged the drain .... 10 minutes ... DONE ! ... No Drama ..... And we didn't get screwed for 700.00 dollars.... Don't fall for PLYMWR's bullshit..
THANK YOU ALVAREZ PLUMMING !!!
YOU ARE LEGIT !!

EVELYN G.

2/17/2020

This is the second time that we have used Álvarez plumbing services Eric came to my house clean professional shook my hands apparently it's the refrigerator and not the plumbing anyway I will always call Alvarez plumbing for any of my needs

Greg S.

09/11/2017 12:00:00 SA

I called Alvarez Plumbing largely because of the great reviews on Yelp. Eric did a great job installing a new fancy-schmancy kitchen touchless faucet. He even packed the old faucet and parts into the box so we can donate the old faucet (which works perfectly well).

Initially there was some confusion about pricing mostly due to me forgetting to convey an extra component part of job. When I called to inquire, the owner made sure to call the installer. He called me and offered a discount since there was confusion and he wanted to ensure I had a good experience.

Great job with installation....great customer service!

Kirk S.

9/22/2021

Hey guys just Gotta say! Julian was just here he worked on my sink he fix the clog he was polite he was knowledgeable he was on time I couldn't be more happier with your service! Julian is a keeper! I would recommend you to anybody! Thanks guys

Yulonda R.

9/20/2018

I just had L.Troy out to install two toilets. He did a fantastic job! I was so pleased with him that I hope to have him out again to do my shower and kitchen work.
Thank you!

Matt B.

6/27/2019

This is a mixed review for me. The service has been great. The guys are awesome. We had our water heater break down. Called our home warranty they sent these guys out. When they came to do the install after we were told it's would be $650.00 outside of what our warranty covered. I asked what it was for because the warranty company never explained it to us. Found out it was for a couple things but one of them was a drip pan. We the warranty company told us it was 100.00 for just that. I googled it and found it $10-20 at a local home improvement store. The tech called his supervisor, who liked to tell me that I was the one in the wrong and we should have had it here. I explained we were told and he in a calm voice told me I was wrong. We went back and forth like this for a bit. He was upset because his guy had to wait for me to go to the store. But yet had no problem arguing with while his tech was waiting for us to finish the phone call. So that didn't make sense.

Long story he told me that I could go and get the pan but if I was t in 30 mins he was gonna tell his tech to leave. Which I was like really?!

The guy turned out to be the owner and he's a total ass. I went and got the pan and it was not the right size so we ended up having to use theirs in the end. Before I went to the store Frank offered to do their pan for $50.00. When I came back and the pan I got was wrong, I said I wanted to do it for the $50.00. He said he was willing to do it for that price anymore.

The company overall is great. The owner is a piece of work. We will be taking to home warranty company as well.

It to bad used like this company they have done other work for us and we will not be using them again. Guess not everyone needs business or referrals.

Dylenia G.

9/20/2018

Best friendliest, honest, and knowledgeable plumber I have ever met. I would definetly reccomend them. Had an emergency leak was quoted a price, was fortunate to have the company owner come over within the hour and fixed it at a cheaper rate than what was quoted. I am extremely impressed with the company and service. I will be a repeat customer, highly reccomend.

Michael P.

1/15/2017

We were just about to leave our home in La Quinta when the garbage disposal decided to fail and make a mess. Called these fine folks and had help onsite within the hour. Excellent service and great response time. Highly recommended. Thanks for standing out in a world where service is hard to find!

Mindy F.

11/06/2018 12:00:00 SA

Frank and Tyree were great. We had no hot water and they made sure to run around and get the parts and come back to fix the hot water heater in one day so we could get hot water back! Great customer service.

Ibe B.

12/30/2020

This company is a rip off! The technician showed up to my house, spent 5 minutes to diagnose my water heater which by the way I told them what was wrong with it ( calcium segments built up causing a popping sound) which could be resolve by flushing the water heater. Charged me $90 to tell me exactly what I already knew and didn't do anything to fix it. I called them and asked why the technician didn't try to fix the issue and they said there was nothing they could do. I asked them why didn't he at least try to flush the water heater and they said it will be another visit and the charge will be $450.
I pretty much paid them $90 to do nothing and to tell me what I already knew. Thanks for the poor diagnosis and for doing nothing to fix the problem

Jackie J.

2/19/2019

QUALITY SUPERB. We are so pleased with Frank and Troy. We had a broken water pipe in the floor and with their incredible electronic leak detection, they found it immediately and had us repaired and back with water in a little over 2 hours. This is truly a fine plumbing service. It was far less than the other quote that we had. I highly recommend Alvarez Plumbing.

Mary P.

8/26/2021

Eric came out to fix a leak in the ceiling of the master bathroom. He was awesome. It was located Above the shower and wasn't easy to navigate and move around. He quickly replaced the fitting and checked for other leaks. I would highly recommend Alvarez plumbing.

Roxane M.

4/23/2018

Stephen saved the day, when he said he was our hero, he meant it! We previously had our old republic work order with another plumber and that plumber was non responsive, and very rude. We had old republic switch us to another plumber, which is Alvarez Plumbing, they sent out Stephen today. He was very helpful and noticed that not all of the previous plumber's work order was reassigned properly to Alvarez plumbing. I contacted old republic, and Stephen walked me - and the customer service representative through the leak work - that still needed to be done and he help complete a proper transfer to his company. That was done in 10 minutes and Stephen resolved the leak issue same day!!! Again he was very helpful and we are so pleased with the service. Thank you Stephen,

Alexis C.

1/18/2020

I never leave reviews but I would love to leave a review in this case to try to save someone from this HORRIBLE, unprofessional and terrible joke that calls itself a professional business. My home warranty dispatched them to come repair a leak in my ceiling. I requested to not have them perform the work because I had a gut feeling it was going to be bad and my gut was unfortunately right. We live an hour and a half away from their office and it was a weekend call So they sent their on call plumber. He showed up with attitude, asked to borrow a ladder and a flashlight. I said I didn't have one because I did not want the liability. He acted bothered and went to get a ladder from his truck, went up to the crawl space and came back down. He then said So do you guys have a hardware store to buy plumbing supplies? I said you're joking??? You didn't bring supplies to fix a leak?? I dint want a patch job because you came unprepared He then said look, I don't need your attitude. I was camping with my family and they made me come out here because the guy on call called in sick. He then went to our local hardware store and put a shark bite on and promised it was a secure and permanent fix. I'm no plumber but I know a shark bite is a quick and temporary fix. I had a hole cut in the ceiling to replace drywall and make repairs and while it was airing out, I noticed the shark bite and promised fix was STILL LEAKING. And had been leaking an additional 3 days after it was supposed to be fixed, causing even further damage. I had to have a local plumber come and fix the problem and pay out of pocket to have the job done right. I called the business owner, Mr. Alvarez himself and told him what terrible service I had and the additional damages caused by his lazy plumber. He LAUGHED and said I had no proof and he would not reimburse me for the work or damages. I would leave a negative star review if possible. DO NOT USE THIS BUSINESS

Jeff B.

11/03/2021 12:00:00 SA

Julian (our service repairman) was prompt, courteous, professional & knowledgeable. We trusted his recommendations & work - - - job very well done.

Mel W.

10/28/2016

Frank was very prompt, friendly, and professional and he addressed and solved our problem. Very good communication on when expected to come and called in advance when on the way. He helped solve a problem we were having with the water pressure in our kitchen sink and quickly diagnosed the problem and was able to fix it at a reasonable cost. Would definitely recommend them.

Tony N.

06/07/2018 12:00:00 SA

Service was very friendly and quick. The serviceman Frank was very courteous and efficient. I highly recommend this plumbing services.

Anthony L.

3/16/2021

Great work from Eric! Highly recommend. My garbage disposal wasn't working so I set an appointment, they gave me a time period for which a tech would arrive, he got here in that period. Checked out my garbage disposal and discovered it just needed to be reset. Also left me an Allan wrench in case I needed to adjust it myself next time, thanks Eric!

Dan V.

7/19/2016

Careful and hard working combined with a fair price. Also reliable. What more could you ask? I've used several times for my major remodel job. Won't be using other plumbers now that I found Alvarez.

Hue L.

11/27/2016

I called a week ago. The lady that answered the phone said she would get back to me once she was able to pull up the appointment book. She never called back. Awful customer service.

Susan M.

6/26/2018

Jesse came by as scheduled, did a thorough job and was cool as can be! Excellent service, nicest guy, would completely recommend! Call Alvarez Plumbing Services and ask for Jesse next time you're in a bind!

Neil N.

12/26/2019

The service representative Dana arrived in the time specified and was courteous and informative. He analyzed the problem with our garbage disposal and was able to replace it immediately. We also detected another leak and Dana had the materials to fix it as well. He did a great job and I would highly recommend him and this company for your plumbing needs.

Sandy W.

3/15/2021

I recently purchased a condominium in Palm Springs and, as I am relocating, was in need of a plumber for the after closing issues that always arise. I found Alvarez Plumbing on Yelp and they lived up to their 5 star reputation with a quick response and next day service so I could have my new washing machine hooked up. Very respectful of Covid restrictions and went out of his way to establish a trusting relationship - so important in this time of isolation and uncertainty.

The owner provides professional and expert service and a fair price. I have added Alvarez Plumbing to my list of go to service businesses. One other reason for my five star rating is the customer service and communication I received from the staff who first answered my call.

Pam H.

11/10/2018 12:00:00 SA

Could not clear a kitchen line stoppage and was referred by warranty company. Told us we needed additional access outlet that was not included in the warranty coverage. Do not give them your credit card number before they do the services if they ask for a deposit. They did not complete the job of clearing the line per the signed contract. They told us we would have to contact the warranty company and have someone else come complete the job and ran the rest of the charge through the credit card number I gave for the deposit without my permission. They added an office fee that was not on the contract. Next plumber came in and cabled the line and cleared the line. Main line was never blocked. Hope this helps the next person to be able to make an informed decision from someone elses experience to ask a lot of questions and get everything in writing you expect to be done and how.

Edward K.

11/17/2017

Little Troy and Justin demonstrated real professionalism and customer satisfaction skills in our service call. These guys know what they're doing, work hard and fast, and make you feel valued as a client. I will definitely use them again when the time comes.

Patti D.

04/09/2017 12:00:00 SA

Sunday afternoon...houseful of out of town guests and more coming for dinner in an hour...and all toilets backed up at the same time! I called Alvarez and they were out within an hour. When one guy and equipment couldn't fix it the owner came and finally got it cleared! Great service!

Kat V.

7/28/2017

Terrible service. They are a contractor with American Home Shield and there attitude and response to an emergency outage is appalling. Like most contractors, they take it for granted that they've partnered with a large company and that therefore they don't need to deliver good service.

The story goes that I had a leak and had a technician come out to inspect and fix it in the am. Instead of addressing the issue there or coming to the job site with the correct tools to detect and fix the leak, they said that they had to authorize actually addressing the problem.

This took the better part of a day with their office help flatly stating that they don't work on follow ups until late in the afternoon. Then they waited until end of business on a Friday to get back to me with yet another delay of not having someone address the outage until the following Monday, leaving me with little recourse or options which meant that I would be without water in my home throughout the weekend and into the next week.

The lack of urgency or care that they place on those their company is supposed to help is discouraging and I would avoid this company in the future.

Update: After looking further into AHS I found this conversation by other Yelp users: yelp.com/topic/los-angel…

It seems that to hire substandard contractors is par for the course at AHS and I would certainly lump this company into that category given the deplorable customer service provided by their home office.

Carol W.

12/30/2020

ZERO RATING
Alvarez Plumbing Service LLC-La Quinta, CA was referred through home warranty for kitchen faucet and stoppage issues. First of all good luck with on time scheduled appointments. Call 1 hour prior to scheduled appointment to cancel. Informed representative no one would be available the next day. Subsequently the technician showed up approximately 2 hours later. He appeared to be in a rush and didn't care about home warranty customers . Requested if I had a tool to adjust the faucet. He subsequently located his tools after turning the faucet around 360 with his hands. Exactly 1 week after the service call the faucet was loose and dripping water from the top of the counter around the faucet to under my sink. IF YOU ARE A HOME WARRANTY CUSTOMER I highly recommend you request a different vendor !!!!!!

Seth C.

4/15/2019

Great service! Justin was extremely helpful and generous to us when we had a toilet/shower clog twice in two weeks. The first time he came out, he unclogged the pipe using a snake through a 2 clean out that other plumbers were not willing to use. However, whatever he pushed through the pipe seemed to have gotten caught again further down the main line, as we ended up having a similar issue just a week later. Without hesitation, Justin offered to come back out, free of charge, to ensure the problem was fully taken care of. This time, he was able to unclog the pipe within minutes using a different clean out. Justin was friendly and answered all of our questions patiently. Highly recommended!

Candi L.

08/01/2021 12:00:00 SA

They were contracted through my home warranty. They did not help me or offer any solutions to my issue at all. My whole situation was explained beforehand and they did absolutely nothing but confirm everything I reported - so why bother or waste time if they couldn't help to begin with? Ridiculous. Also, they don't wear masks either.

Johnny D.

06/02/2021 12:00:00 SA

Alvarez Plumbing is top notch!! From Naomi office director to Frank Supervisor and Erik the on-site plumber you can't go wrong. I had them change our my 2 master and 1 guest bathroom sink faucets as well as master bathroom shower head! Erik was amazing super in the Demo and new pewter faucet installation! He did any excellent job, excellent improvement and implementation and installation. Great people and a great value! Highly recommended for any small or big jobs....in the Palm Desert area...thanks guys..!!!

Sana K.

2/27/2019

Frank came to repair a broken vacuum breaker at my surgical facility . I was very happy that he was the one who came out himself and fixed the issue rather than sending the younger plumbers who had initially fixed the problem . Showed real business acumen and skill. Dr Khan

Lorren D.

12/10/2020 12:00:00 SA

This company works with the Home Warranty American Home Shield. They came on a Service call with $100 fee paid to American Home Shield. They wouldn't begin any diagnoses because they needed to hear from AHS (30 minute wait on the phone). This serviceman said if I paid $89.50 for him to diagnose the problem right then. He then showed me where my shower valve was dinged but didn't fix or diagnose the water heater leak in my detached garage. This serviceman told the AHS that it was a duplex when it is not. The serviceman then told me what do I expect owning a home in the middle of nowhere. Terrible customer service! The plumber doesn't tell the truth to the warranty company so they can get the work and the Warranty company doesn't have to pay anything, but I'm the one stuck with the bill!

Carrie A.

10/18/2019

Had Dana from Alvarez Plumbing come out to the house today to fix what I thought was a leaking water heater. First, he showed up early, then told me that it wasn't the water heater, but a pin sized leak in the hot water pipe that goes to the back of the washing machine. He grabbed a new piece of pipe, cut it to the proper length, installed it and was writing up the paperwork all in 15 minutes. I could not be more happy with the service or professionalism of Alvarez Plumbing. I will ALWAYS request them in the future, and will tell my friends and coworkers to request them also. Great job.

10/18/2019-Well, Alvarez Plumbing to the rescue again. Had a new leak appear. Dana, a young man who has been out to the house before was the one to show up. He was 15 minutes early...as usual, very professional and very quick. He fixed this leak as he did the last one in record time. I cannot say enough good things about Dana or Alvarez Plumbing. They are professional top shelf people who do top shelf work. Thank you again Dana and Alvarez Plumbing.

Bob D.

7/28/2020

Julian came out to clear the clog in my kitchen sink. It had been snaked by a different plumbing service less than a week before; the clog returned. Julian used a different technique and it seems to have cleared the clog. Julian told me he is 19 years old and felt fortunate to get trained for his profession by the family business he works for. Julian was professional, polite,and pleasant. He explained not only what he was doing but why he was doing it. I would recommend Julian highly.

Robert C.

02/08/2018 12:00:00 SA

Had them come out work on my water heater they did phenomenal job can't complain and the price was great, And Jesse was very courteous very patient and did a great job for me

Max C.

12/06/2019 12:00:00 SA

My home insurance arranged for Alvarez to find the leak in my propane line and sent Dana who was the greatest! Unfortunately, the office director (who seemingly believes she is next in line to be communications director for the White House) was consistently rude, indifferent and lacked fundamental communication skills such that she could never provide critical information as to my appointment time for this emergency service. I have been without any heat for my home since Tuesday and it is now Friday. This may be family owned, but the people running the business are uniquely benign and inconsiderate of persons needing immediate help. They did not finish the job, asked for half of the bill, which I immediately paid, and they walked off. Trust me, there are dozens of good honest plumbers out there. This is not one of them.

Laura M.

12/19/2019

Dana with Alvarez Plumbing is amazing and very knowledgeable. The company's response time is excellent which is so important when there is an active water leak or other plumbing emergency. Highly recommend with confidence.

Al K.

09/11/2017 12:00:00 SA

Fixed the problem great service tech. Very courteous and friendly! Thanks Jesse Great Job Very Professional.

Lisa B.

01/12/2017 12:00:00 SA

Terrible!!!!!
This plumber was contacted by our home warranty co.
It was clear very early into the appointment that the young man that came out was only there to get the service call payment. He came up with every reason why he could not help us. We had a drip from the faucet tub.
We have Kohler fixtures. He told us they were under lifetime warranty and we had to call Kohler to get the part. So I called Kohler while he was there and they told me that information was incorrect (as I assumed). As we did not purchase the fixtures, they were in the home when we bought it, the fixtures had no warranty. I told the plumber the info and he told me I was wrong. I told him he could speak to the Kohler rep and get the info to order the part and he said NO, only the homeowner should speak to Kohler. It is not his responsibility.

We then went back to warranty co and they agreed to speak to plumber and told him what he needed to do to fix the problem.

He was trying every way to get out of doing any work and he kept going out and speaking to his supervisor.

He then cane back and came up with another reason he could not fix the problem while he had his supervisor on the phone. Unfortunately when he told the supervisor there was another issue I heard the supervisor say, There you ho, excellent!
How terrible is that?!!!'

It just got worse from there....

WARNING

DO NOT DO BUSINESS WITH THIS COMPANY!!!!!!

Kali D.

12/28/2016

James was awesome! He let me know the good and the bad and found a middle ground! Woohoo thanx James I can wash dishes again!

John B.

9/14/2019

Toilet Leaking called Alavert, they sent Julian who figured out the problem immediately, was in and out in 15 minuets. he was professional and did a great job

Dahlia H.

12/14/2020

Do yourself a HUGE favor and find another company now!

My insurance company sent these clowns to my house to fix a leak. Long story short... they created a whole other leak that didn't exist before they were here, then took almost 2 weeks to schedule me (which they canceled the appt 1 hr before scheduled time)

They canceled because they accidentally scheduled me with the wrong Department and didn't have the necessary parts to fix the original leak or the 2nd leak they created... they had almost 2 weeks to prepare for the appt and still didn't get the part they needed. SMH

Mind you... I rearranged my entire week to accommodate their availability just to be canceled on at the last minute! Then when I got upset they told me to find another pluming company to fix their screw up.

I do not understand how businesses like this stay in business. They're unorganized, unqualified, and rude!

Do yourself a favor and RUN!!!

Daniel B.

12/22/2015

Frank was super responsive, nice and honest. He unclogged our toilet during the holidays when no other plumbers would make time and did it for a very reasonable price. I strongly recommend him.

Leonard S.

12/15/2020

Based on yelp reviews, i Asked these guys to install the kitchen plumbing in my newly renovated kitchen. Flawless, on time, followed covid guidelines, left the work area tidy. If you're a perfectionist, this is your crew. Thanks, Alvarez!

James E.

6/29/2019

Alvarez Plumbing was sent out to my house by AHS after a different plumber tried to overcharge us rip us off for a leaking water heater. Alvarez Plumbing was OUTSTANDING and very HONEST. Dana arrived on time, found exactly where the leak was coming from and fixed it within minutes. Dana was extremely knowledgable and very honest, which I appreciate greatly. If you need a great and honest plumbing company, Alvarez Plumbing Service is who you need to call.
Thanks again Dana, I truly appreciate your help.

Reva K.

03/03/2017 12:00:00 SA

Alvarez Plumbing was professional and on time. Fixed my plumbing issues quickly. I would use them again.

Leonard S.

10/20/2020

You guys have a reputation, and now I see why. When I first called, Christie immediately set the tone. She worked with me to find a convenient time to install a disposal, faucet, and associated plumbing in my remodeled kitchen. Julian arrived five minutes early and had everything up and running in very little time. He deserves extra recognition! HIs high quality work and friendly disposition are a great credit to your company. Thanks!

Jean H.

02/04/2019 12:00:00 SA

Wow!! Excellent experience. As the owner of a property I received a call from my Tennant that they had no hot water. I got an estimate on Fri. Then called Alvarez for a second estimate on Sat. They were $100 less. I called at 9am and by noon my Tennants had hot water. A new water heater was needed. They install Bradford White brand one of the best there is. The GE I had was more than 12 yrs old. I paid by cc and my Tennants said they were professional and couldn't be nicer. I've found my go to plumber!!

Michael T.

2/25/2020

Today was my first experience with this company and I have to say what a positive experience it was. A successful experience is frequently the result of a team success and what a team they have at Alvarez. From the moment you contact Vanessa, Crystal and Anna you know your needs are in good hands. They understand the priority of fast responsiveness and communications with their field technicians. In my case Julian was dispatched from the field and he promptly met me at my rental property. He quickly identified a solution and in less than an hour he had the water turned back on. Julian was polite, professional and proficient. I could not be more pleased with this team approach. Great job everyone.

D Y.

12/23/2021

Quick and reliable. Super happy with their quick response times and great pricing.

Scott H.

10/16/2019

This is a review for the services provided by Julian, a plumber working with Alvarez. Alvarez was called by our home warranty company and they sent Julian to help fix our sink issue. He was so kind, informative, friendly, and well-meaning. He provided very good advice and service. We appreciated all he did!

Kevin H.

12/08/2021 12:00:00 SA

Hired to fix my water heater and it broke within 4 days. Inexcusable and unreliable service. Very disappointed

Laylah A.

10/21/2021

This place was very rude and unreliable. They didn't bother to do their job, and left me hanging. They also overcharge. They do not seem to know plumbing very well, which is ironic. They diagnoses incorrectly, then charged up the yin yang, and got abusive on the phone when confronted with the disatisfaction. Would NOT recommend at all. Gave someone else my business who responded appropriately and had no problem getting the job done.

Nick A.

06/06/2019 12:00:00 SA

Fantastic service! Erik was prompt, thorough, polite, and informative. The office did everything they could to get a technician out right away, and they worked around our schedule to get a tech out the same day to fix the toilet. Highly recommend.

Janet P.

10/21/2020

Prompt. Professional. Julian was efficient, friendly, explaining as he worked. Showed us pictures of the damage. Will definitely call them again!

Kayla T.

05/04/2017 12:00:00 SA

Jones was very through with his inspection and made sure he didn't find any leaks. He clearly explained everything he found. He was very friendly, excellent service. Will have them back again

Kimberly M.

03/10/2018 12:00:00 SA

I can't say enough about Eric and the team of Alvarez Plumbing. After a very long night of tending to a pipe leak near my water heater, I finally called Alvarez Plumbing Services after looking on Yelp. The sun wasn't even up but Lacey answered the phone and scheduled something for me that afternoon. She also had a plumber on the radio who helped me with shutting off a pump to stop the leak. AMAZING Team. I had been up for most of the night changing a cup out from under the leak and she was kind enough to go that extra step and help. Another lady called to confirm my appointment (sorry, can't remember her name) but she was pleasant as well. Eric arrived promptly and fixed the minor issue quickly. He was honest, professional and courteous. He didn't over charge or make the project bigger than it should have been. I will be recommending Alvarez Plumbing to all my neighbors. I'm so glad I found them!

Garry L.

3/31/2019

Local Plumber saved my day!

The pilot light in the hot water heater in my house in La Quinta would not stay lit and we had a houseful of company arriving the next day. I thought is was a simple failed thermocouple so I called CV Plumbing to repair it. They arrived within an hour and told me the hot water heater needed replacing for $1850 and they could not fix the existing one. I paid them and thanked them but was skeptical so I called Alvarez Plumbing Services in Palm Desert. They came out the next morning and changed the thermocouple for $75 and the water heater works fine again.

To add insult to injury, the comparable hot water heater from Home Depot would have been under $700, leaving $1150 labor for this simple change out. Awful business practices from Coachella Valley Plumbing.

Donell D.

1/14/2019

Jessie did an awesome job fixing a leaky pipe at my house. Friendly and professional!

Bob L.

1/26/2023

Thank you Francisco for posting another excuse answer! Again you do not have a clue on what happened.

You explain that my tenant wasn't there at the time of service. Which is correct but you state that I did not want to pay for another service call which is totally incorrect! I did call the warranty company back and told them that we would pay for another service call since it was our fault. They sent the new work order to your office. But every time I called your office they had no clue and I kept telling your office that we will pay for another service call and that select home warranty keeps sending them out new work service orders but your office wanted nothing to do with it! I would get off the phone with your office and call select Home warranty and then wait on the line and select home warranty would call your office and tell them that they're giving them a new work order, then I call your office back and say they didnt receive it! Instead of worrying about answering reviews maybe you need to check what's going on in your office since it's clear as any reader will understand from the posts below mine that I'm not the only one that had issues with your company! Select home warranty sent out another plumbing company and they fixed it on the first appointment!

Juanita G.

6/21/2021

I would rate them less than one star if possible. We hired them to do a job for us to remove roots and replace a pipe and they dug a huge hole in our yard next to our driveway in the WRONG place. Then they left the hole. We had two other companies come out to give us a quote and they BOTH verified that Alvarez Plumbing dug in the wrong spot. YIKES. When we contacted them about the matter, Frank told us if we didn't like the hole we could bury it ourselves and not to bother him any more because he was out of town for the long weekend. SUPER unprofessional. We had to hire someone to bury the hole Alvarez dug in the wrong spot as well as do the job that Alvarez was not capable of doing. If they weren't qualified to do the job they should have told us from the start.

Colty B.

10/14/2018

Customer service and professional service at its best.

I was staying at a friends place when the bathroom suddenly didn't work. I made a few calls to other services, but had limited time. Luckily Alvarez Plumbing had someone available and at an amazing rate.

With time being a factor, they came over, listened to my issue and diagnosed this problem within minutes. The job was done before I knew it and my family and I couldn't have been happier.

I would give this 6 stars if I could because of the extra advice and care that was helpful to prevent this issue next time.

k b.

9/22/2018

I ordered a new vanity and hired Alvarez Plumbing to install a new faucet and drain. Well, because of the design of the vanity, the drain was particularly tricky to install. Justin worked patiently and came up with a solution. He checked with me to make sure I was OK with the design and solved the problem! He went above and beyond and had a great attitude. Thank You

Martin L.

09/05/2017 12:00:00 SA

09/03/2017
16:00
Need a plumber ASAP, I called this guy got his voicemail was put on hold , then the line went dead end of story.
Really should post business hours and whether or not they're available for after our work or weekends.
Ended up calling (The General) they were great, my new plumber!

Rochelle B.

1/29/2020

Alvarez plumbing and Frank are the best. I highly recommend them without reservation.

Roz W.

1/21/2021

What a rip off. I am with Fidelity Warranty and they sent out this company to fix my backed-up toilets (master and guest- both were backing-up). I paid the $75 service charge for the first visit. They had to come back 3 TIMES AND THEN BLAMED ME FOR BACKING UP THE TOILET. Sorry, all I did was poop in the toilet and use a normal amount of toilet paper. Then, they had the audacity to charge me an additional $75 for the service charge saying that I backed up the toilet. When they used the snake in the toilet, it was fixed, but the next time, it backed up again. Something was definitely wrong. They said I needed a new toilet. I installed 2 new toilets and the problem was solved. To add insult to injury, Fidelity said they don't pay for upgrades.

Now I have to fight with Fidelity so that I don't have to pay twice for the service call.

The attitude and customer service of this company was terrible and I would never recommend them to anyone, especially if your toilet is backed up.

Kristina H.

7/25/2017

Excellent service! He fixed my pressure regulator on my house. Could have blown a pipe but he saved the day! Professional service and pretty nice on the eyes!

Samantha D.

11/21/2019

Highly recommend Alvarez Plumbing! I have had them out to my house a few times for different issues over the years, and they are always quick and efficient, and have always had the parts on the truck to fix it right away. All the technicians have always been great!

Today was a particularly great experience. I called them early this morning, they gave me a service window first thing this morning. Great! Then the technician showed up a little earlier than the service window, just an hour after my original call!! Julian (the technician) was friendly and informative, answering all my questions. He quickly fixed the issue and was on his way. All said and done, from my first call to time he was finished, it was all done within an hour and a half. I know this is not norm, but it was much appreciated!

Again, highly recommend the team at Alvarez Plumbing!

Michelle E.

6/18/2018

Had a great experience with Alvarez plumbing! Was referred by my mother-in-law and they did not disappoint! We did not renew our Home Warantee and that expired in March and were so worried when we stopped getting hot water in our home last week. The pilot light would not remain lit so we were planning on the worst and expecting to replace the Water Heater. Setting up appointment was easy and Eric came out and was right on time and fixed the problem which ended up being just one part causing the issue and one of the cheapest fixes! He was very friendly and completed the job quickly! I will definitely be calling them again for any plumbing needs! Thank you!!

Jade S.

9/30/2019

Great plumbing company!! We had to replace our water heater and called this company who came right out and helped us out. Julian, the tech was super professional, courteous and kind. Our water heater was replaced in a timely manner and Julian explained everything. We will be using Alvarez Plumbing in the future.

Darlene M.

10/09/2021 12:00:00 SA

I just had Frank from Alvarez Plmg out to my house to repair a shower.. I highly recommend this company. I'm dealing with a home warranty for my repairs and the first company was a No Show, so I actually got Alvarez by default and I'm glad that I got this reputable company. He was professional and a quick fix..Thank you Frank!!

Karina S.

11/04/2016 12:00:00 SA

I could not have asked for better and speedy service! Had a broken restroom in our office and they were able to come the very next day and fix it! Totally satisfied with the services we received and happy towards a functioning restroom! If you need anything regarding to any plumbing services contact Alvarez Plumbing Services ASAP! Highly recommended!

Jerry B.

3/17/2021

Jose was GREAT! very hard working guy. nothing was too hard for him to do. and there was NO attitude that you can get with some plumbers.I would suggest you call Frank who owns the company and set an appointment. I had a tankless water heater installed--not an easy task

Agapito O.

2/28/2018

Mr. Frank the owner of Alvarez Plumbing Services came to my home today to replace my water heater and did an outstanding job couldn't ask for anything better. He was very professional and made sure that I was completely satisfied with the entire service. He even took time out of his busy schedule and explained the whole process and how to maintain my water heater in the future. He is the example of true customer service going above and beyond the call of duty. Thank for everything that you did for me and my family today. Your business will continue to flourish, because of your attitude and positive outlook on life.

Ray R.

11/03/2018 12:00:00 SA

We just had Jesse from Alvarez Plumbing come fix our garbage disposal. He was so informative and friendly. He was knowledgeable about the product he was installing and left us more informed about our new garbage disposal but also our water filtration system and our water heater.

We had Alvarez plumbing install a new garbage disposal and it recently stopped working. They stated that we need to stop putting so much food down the drain. Food down the drain is not the cause of the garbage disposal not working!!! They were very difficult to work with after we had brought this issue to there attention. We will be reporting them to the BBB for not following thru with there Warrantee.

I would stay away from this company!!!

Cal P.

11/19/2019

I had a slow leak coming from my over flow drain pipe on my water heater. I called my home warranty co and we selected Alvarez plumbing to come repair it.
My technician, Julian was right on time! He was extremely nice, professional and well presented. He diagnosed the problem very quickly, called it into his supervisor, and proceeded to make the repair. He was extremely efficient, tidy and got the job done! I would highly recommend Julian at Alvarez plumbing!

Ron and Shari Bloch B.

3/13/2018

We contacted Alvarez plumbing services through our homeowners warranty. Within one hour Eric showed up at our door and within 15 minutes had taken care of our problem and was on his way. When it comes to customer service these guys are over-the-top. We have been living with diminished hot water in our master bathroom for quite some time and they took care of the problem in 15 minutes.

Kristen S.

08/05/2020 12:00:00 SA

Alvarez plumbing was the vendor I selected from my home warranty company (AHS). I'm really glad I chose them because the plumber Julian did a great job and was very informative and friendly. Also the customer service woman who scheduled the appointment was also friendly and quickly called me. I also received notification texts of when Julian was on his way. Overall an excellent experience with this company and I have bookmarked them for any future plumbing needs.

Shayna M.

9/25/2018

So happy my landlord called Alvarez Plumbing! I came home to a flooded bathroom on a Sunday and the guys came out the very next morning and got the job done within a couple of hours and with great customer service! They also had good prices and seemed to be very fair and trustworthy! If you've clicked to them and are deciding who to call... pick Alvarez! You'll be happy you did! Thanks guys!

Louis Z.

7/31/2017

I've had an issue with my garbage disposal system. Alvarez plumbing solved the problem. They offer outstanding customer service and it's appreciated. I received a text the evening prior to the service that was performed. Troy called me as well to give me an ETA. He arrived in a timely manner and was courteous , helpful and very polite. I highly recommend Alvarez Plumbing Services.

Bruce S.

01/05/2018 12:00:00 SA

We had 2 small jobs. We made an appointment and Frank was right on time. He evaluated the jobs and said he'd be back tomorrow. The next day Little Troy came by and quickly and efficiently repaired the first job. He was having a bit of trouble with the second job and called Frank. Frank came by in about 20 mins and he worked hard to get that job done but he prevailed and the job was 100% complete. I felt the charge for the work was very fair. These guys are great!

Barry W.

07/10/2021 12:00:00 SA

This company was assigned by American Home Shield to fix a broken garbage disposal. They called on Friday and set up an appointment for the next day, Saturday. Julian arrived a little earlier than expected. When he realized he couldn't repair the unit, he brought in a new, better one he happened to have in the truck. Julian provided quick, competent and friendly service. In my experience with AHS, Alvarez Plumbing is stand-out exception to the rule. I would definitely use them again, even for projects and other things that are not covered by our home warranty. From first contact to leaving our house, they were that good!

Wayne W.

4/28/2018

What can i say about Alvarez Plumbing. This is the second time I've used them. Both time you get these guys that a super nice and very professional. And extremely knowledgeable about plumbing.

I was having dishwasher problems. Called a repair man to fix the dishwasher . Couldn't fix the problem. Called Alvarez and they sent over Jesse. Jesse fixed the dishwasher in less than 1/2 hour.

They will always be my plumbers.
PS: asked for Jesse

Shamir A.

4/28/2020

Woke up to a flooded bathroom due to a faucet pipe problem. I thank Alvarez Plumbing for their prompt service. The technicians were very helpful and were able to detect the issue and gave us the options on how to resolve it.

Noraya R.

4/16/2020

Julian was amazing and this company responded quickly. The service itself did not take more than an hour and we are very pleased with our fixed leak. Will recommend definitely and will call if any new plumbing problems occur. Thank you again !!

William C.

06/04/2019 12:00:00 SA

These guys zipped right out to my place and rebuilt the plumbing under my kitchen sink in one hour. Price was extremely reasonable. Always best to go with a small, family owned business.

Jay S.

2/16/2018

Jessie arrived right at 3:00 and was very courteous and personable. He showed us the New part before he started and showed us the old part when he was done. He completed the repair quickly and explained things well. Thank you Jessie.

Bruce J.

9/14/2018

Very pleased with this company and with their technician, Jesse. We contacted our home warranty company on a Monday morning to request service for a broken garbage disposal unit. Within two hours we received a call from Alvarez Plumbing setting an appointment to occur within the next two hours. (Not bad considering our home is in a rural community.) Jesse showed up on time, was courteous and professional, and quickly installed a new disposal unit. I highly recommend these folks.

Bob S.

1/17/2017

We checked on Yelp to find a plumber to call when our toilet leaked, along with a leak in we had in some pipes leading to our casita. We called Alvarez after seeing their high ratings, and they were able to come the next morning which worked perfectly for us. Serviceman Tony arrived per their time commitment. He was personable, professional, and efficient. He fixed both our problems quickly and efficiently, while even suggesting I could do part of the repairs by myself for less money. I had him do it himself, as I felt total confidence in his ability to do it faster and better. We have found our go to plumber. Alvarez Plumbing Services is a great service oriented firm who all should be comfortable calling when problems come up..

James M.

10/02/2020 12:00:00 SA

Julian came out and made quick work of a balky/loose bathroom sink cold water valve. Very friendly and professional - thanks. Now I can use my sink again!

Katie E.

4/23/2019

Jessie from Alvarez plumbing was professional, conscientious and addressed all our concerns. It was a pleasure to have him take care of our plumbing issues!

Ronald S.

5/15/2020

The circulation pump on our hot water system failed. Alvarez Plumbing came out and resolved the problem in just a few hours. This was greatly appreciated. The tech Julian was very helpful and friendly. I would recommend them.

Ilene R.

6/28/2018

I am disappointed in the service I have received from this company. After several plumbers, my last resort was hoping for this company to help us out. We were told a guy named Jesse would come out but a different guy named Stephen arrived. We greeted him and informed him about our toilet issues. The top hall bathroom had cracks throughout the toilet and was leaking at the base. The master bathroom also had cracks throughout the toilet, has a slow flush that required us to flush twice when going poop, and also causing us to plunge it several times. Then the bottom hallway bathroom was not working at all. We informed Stephen that we attempted to resolve the issues but were unsuccessful. The toilet would rock while sitting on it, so my fiancé figured it might be the wax bowl after doing his research. He changed the corroded wax bowl and noticed the flange was broken on 1 side so he placed that bolt on the counter to avoid any damage to the porcelain. We told Stephen several times that this was normal wear and tear and not something we did or caused. So he left and told us he would come back and fix the flange as soon as he got authorization. After he left, we noticed he left the toilet off the flange and there was water on the ground. So I called Alvarez to see if he could come back and at least put the toilet back and never got a returned call. Later, I got another call from our warranty, they told me my claim was denied because Stephen told the warranty department that 1 bolt was missing which was incorrect because both bolts were present. They also denied replacing my cracked toilets because he said they didn't need to be replaced. At his moment, we are concerned after previous plumbers have told us these toilets would need to be replaced due to the cracks. At this point, we will have to replace everything ourselves. Careful when choosing this company when going through warranty claims. Alvarez plumbing quoted us $300-$400 to change a flange when other plumbers have quoted us $190. I have tried to resolve my concerns by calling and addressing them with Krystal, the girl who answered the phone. She informed me should would speak with the manager and return my call. I am still waiting for a call back.

Frank: Thank you for your response. Unfortunately, AHS has based denial on Stephens diagnosis. Per AHS, Stephen stated there was a missing bolt causing the toilet not to flush properly. As stated in my previous response, both bolts were present. One was placed above the toilet on the bathroom counter as to not break the porcelain. Since he has stated a bolt was missing, AHS denied my claim. AHS stated I needed to speak with the plumbing company since denial/approval is based on that missing bolt and Stephen would have to call AHS to verify the bolt was present just not attached. In regards to the cracked toilets, the cracking is both inside and outside the toilets so this is a concern for me as two previous plumbers have emphasized this was a safety hazard and they would need immediate replacement as they could cause further leaking and damage. Stephen told us and AHS that the cracks were not important and did not need replacement. I am concerned about the safety and liability of my family and friends. Through my research, any crack is cause for replacement so if Stephen would have requested approval they would have been approved. We repeatedly told him our concerns, and he seemed to brush them off. Another concern with Stephen is that when AHS questioned him about the age of the toilets he answered 10 years. This is incorrect information the toilet upstairs are 30 years and the one downstairs is 18 years as verified by a time stamped year located in the tank. It is imperative that Stephen gets his information accurate as he is causing claims to get denied which is causing us as customers to waste time, money, and stress.

B. E.

9/24/2018

Jesse arrived on time, real courteous. I explained what the problem was and diagnosed it without opening anything up 1st. I watch everyone I pay to do things for me. Now I know how to fix, what I thought the problem was. (bad igniter, a $12 part) NEVER Forget to renew your Home Warranty Coverage! You will always get something for the $$ you put out.

Kate C.

11/14/2018

We had a flood in our condo and called Alvarez on an emergency basis. They immediately dispatched Troy who fixed the leak. While he was there, we asked him to ballpark what it would cost to add gas to our place and he gave us a number. We already had two other bids and his was more reasonable.
A few months later, I contacted Frank at Alvarez and he gave me a bid that was the same as what Troy had ballparked. Frank was able to work with our schedule (which kept changing because we kept changing the plans) and did the work efficiently and beautifully. I highly recommend Alvarez Plumbing and will use them again.

Shar M.

5/22/2020

This is the worse plumbing service ever. Have dealt with them twice. The people they send out are unscrupulous and they do shoddy work. People either don't show and when they do, they don't have a part, or they diagnose incorrectly, or they have ordered the wrong part.

Scott B.

03/12/2021 12:00:00 SA

Julian at Alvarez Plumbing Services did a fantastic job and was very professional. He provided very professional service, arrived on time and replaced my garbage disposal in under 30 minutes and for a good price. I highly recommend Alvarez Plumbing Services and their great employee Julian.

West R.

03/11/2020 12:00:00 SA

Exceptionally good. The repairs were covered by my home warranty, but Alvarez Plumbing came quickly and worked until the problems were fixed. Julian and Alvarez Plumbing were responsive, conscientious and pleasant to deal with. Fixed clogged sink and under sink leak and re-seated leaking toilet.

Karla P.

11/06/2020 12:00:00 SA

I usually do not review businesses having had my own business for years.
However, when a business does sub standard plumbing and when given the chance to correct the mistake refuses to do so unless they can charge again for the visit and parts....then I feel it is warranted to say...find a different plumbing contractor.

dana h.

03/10/2022 12:00:00 SA

Frank was terrific and solved our challenging plumbing issues with expertise and advise

I H.

04/12/2021 12:00:00 SA

Hot Water Problems

I'm a customer with American Home Shield and Alvarez Plumbing Services was contracted out to me. Julian, the tech, called asking is it was possible to arrive sooner than scheduled time, which was super fine with me.
He wore a mask and was very careful in servicing and respecting my home. I had problems with low hot water pressure coming into all areas of my home.
Julian quickly found the problem where blockage was going into the water heater and also replaced a couple of parts that were worn out. This is something that I would not have been able to repair myself. He did show me the item he removed that was causing the blockage as well.
Although this company is based towards the Palm Springs area they do have a couple of guys coming out this way on a regular basis, so do not hesitate to give them a call. Friendly, knowledgeable service ! Thank you Frank (owner), Laura (receptionist), and Julian for your service !

Rebecca B.

6/17/2020

We had an issue with our dishwasher drain and called these guys based on other reviews online. Troy and Jose came out quickly (called on Sunday with non-emergency and they were here on Monday). They did a great job, quickly and properly - issue resolved. I will recommend Troy and Jose to our friends and neighbors. We will used them again when we need a plumber.

Alan H.

3/13/2019

Following up with Alvarez. Had a leaking tub faucet, called fire appt. Quickly scheduled and Eric arrived. As originally installed 40yrs ago it took a day or two to find replacement parts but was kept in the loop until located and repaired. GEE, it would be nice if every business was as nice and efficient as APS!!

Theresa M.

8/14/2015

Frank did a great job on our master shower last year and again this year we hired him to replace our bathroom sink faucets. Great job again! Very professional work and clean up and reasonable prices. Checked with us every step of the way to confirm we were pleased.
We also recommended him to a neighbor for two different plumbing jobs and he was very pleased with Frank's work.
Would definitely use Frank for all our future plumbing needs!

Patricia B.

04/07/2021 12:00:00 SA

They came under my home warranty service, said my faucet was leaking and needed a new hose, which I had to get myself , it is a moen and he said they had a lifetime warranty and if I got the hose he would come back to install it, so I called and had the hose sent, I called Alvarez and told them I had the hose , this was the next day, she said no they couldn't come that that claim was closed and I would have to call the warranty company to have them come back out with another service call and $45 payment!! I think that was wrong
I had someone else install it - took about 10 minutes

Anil K.

07/04/2018 12:00:00 SA

We have used them twice. The first time was through our home warranty company to fix a clogged shower drain. Jesse came by and had the problem fixed in no time.

The second time was today (July 4). We woke up to find a sizable leak in the our main water pipe near the shut off valve. We were worried that with it being a holiday that we would have no hope getting the problem fixed quickly. Called Alvarez Plumbing at 7:30am and Frank was over here within 45 minutes. He took care of the problem right away.
Additionally, we asked him to fix a faulty hose spigot. He had to get to another job at 9am, so he came back afterward and took care of the spigot. Awesome service. Awesome company. Awesome prices. Highly recommended!

Oksana G.

02/10/2018 12:00:00 SA

Frank from Alvarez came out to look at our leak. Extremely rude and unprofessional from the beginning. He was going to take down the ceiling and never put anything down. So asked him if it'll ruin the carpet and he said probably. I asked him if he had anything to put down and cover the floor. He said he would have to get the warranty company to do that and come back another day. Since we had to turn the water off and on everyday since the leak, I found a cover and just told him to go ahead as we really needed to fix it. Then he said that he would go and bring another cover. I told him It was my son's birthday that day and we had a party that was about to begin in a few hours. He said he would be right back. He left and never called. We called our warranty company a few hours later and they said that he told them there may be mold in the walls and he can't do anything about it. I didn't know he had powers to see through walls. He basically just didn't want to fix it, left, and never had the decency to call us. Called our warranty company and overturned our request to fix the leak. The whole experience was Very stressful. Do NOT recommend.

Antonio V.

7/29/2016

The company is a complete rip off.
They sent a technician to my home in la quinta to clear some drain problems I had. Their technician was very nice and friendly over the phone when he arrived. But, he failedto inform me how much the work was going to cost and intentionally left this popular scamming part out.to charge the customer each item they request So, I asked the technician to check the 3 toilets connected to one side of the house to push out any posble blockage to the main line and then clear the main drain. Approximately 30 minutes later the work was done I called the tech and he told me that every toilet is working fine and there was no blockage at all. So, I was happy to hear he didn't do major work and hoping my bill will be reasonable around 180 to 200 bucks ...to my surprise!!! $ 338 bucks plus electronic fee of 25 extra dollars. I was completely upset and angry when i saw this bill. The following morning I spoke with their office dispatcher and to my surprise, she was extremely rude and disrespectful toward me as the client. She even had the nerve to tell me if I knew how to do the job why did I call a plumber.
hearing her talking to me I honestly had to straighten her out. I reminded her that her customers are the reason why shes in business and they are to be handled with kindness and respect. I also told her that I was extremely angry about heir hidden charges and their way run their business..I will NEVER use their service again..

Carole S.

10/27/2018

The 5 star review is for Justin. He came a couple hours early to help us out. He did a great job at clearing a shower drain.

M M.

07/05/2019 12:00:00 SA

Based upon Yelp reviews, I requested Alvarez from AHS for warranty service. Very glad I did. It was a simple repair related to the hot water valve beneath the sink. The tech, Erik, arrived on time and explained what he needed to do. There was also fixing toilet tank leaks which he attended to quickly.

Malcolm H.

8/15/2022

Erik showed up to my place on time but when I asked him to wear a mask because my 92 year old gramma was in the house, he refused. He informed me that wearing a mask was optional for their. When I clarified that he had the option to wear a mask but was refusing after I asked him for my grandmother's sake, he was clear that he was refusing.

I've given them a 1-star because of how Erik handled this situation. It could've been an easy solution that he decided to handle the way that he did.

Carlos C.

07/07/2021 12:00:00 SA

Julian and Eric are the best plumbing technicians ever! Alvarez Plumbing is my go-to for all my plumbing needs. Always begins with Myra (sorry if I am misspelling name) in the front office who is very professional and always returns a call. Then the technicians arrive and they are fast, professional, courteous and very knowledgeable. The work is top-rate, always done right the first time. Alvarez Plumbing has all the high-quality plumbing services that I will ever need, and I will be sure to recommend them to everyone I know.

Beth C.

2/21/2020

APS provided the best service I have ever received from a plumbing company. Immediate call after I submitted a claim to my home warranty. They scheduled the appointment right away. In addition, they provided on going communication when the technician would be arriving. Down to the minute. The device/ repair excellent. I needed a new garage disposal, I had a leak under my sink. The service technician Dane was outstanding and Julian who came and added a part. Thank for great service.

Barbara H.

01/10/2023 12:00:00 SA

I would give them 10 stars if that were an option. I am a seasonal Palm Springs resident. Arrived 12/20/22 to no hot water. My trailer is old, hot water heater size was no longer produced. Alvarez promptly sent an employee to assess the problem, discuss options. I chose an on demand hot water heater. Alvarez took great pains to keep me posted on obtaining the heater, worked overtime to make it fit and function perfectly in the small space allotment of a 1956 trailer. Their bid was VERY competitive. The service and communication were outstanding, from the office staff to the owner.

William H.

6/23/2020

I used Alvarez Plumbing Services for repairing a leak under my sink. They came out right away and finished quickly. Julian did an excellent job!

Sherwood S.

8/21/2018

I needed a kitchen faucet replaced and originally called Valley Plumbing as they had replaced the same faucet two years earlier. I was shocked to receive a quote that was over $200 more than I had paid before. I contacted Alvarez based on Yelp reviews and was delighted to receive a telephone quote saving me the $200, an appointment the next day, and a clean, polite and very efficient plumber who quickly and professionally installed the faucet for the quoted price given on the phone. Needless to say, I recommend Alvarez highly.

Jill B.

11/12/2017 12:00:00 SA

Called on a Saturday night, and had service Sunday morning. Punctual, honest and efficient. Will call again.

Patrick C.

1/25/2020

Alvarez was sent by AHS Warranty to service a guest bath shower valve that wasn't mixing properly. I requested they send Alvarez because the first referral they gave me was not available for almost a week, and I had guests arriving soon. Julian arrived right at the beginning of the appointment window, quickly diagnosed the problem, called the warranty company for approval, and proceeded to fix the issue with a new cartridge. It's working fine now. Julian was courteous and professional throughout.

Patricia S.

07/08/2020 12:00:00 SA

I had the worst experience with Alvarez Plumbing. My first problem was getting an appointment scheduled and filled based on the agreed time frame with my home insurance company. Instead of scheduling no later then 24 hours after work order was submitted to them, they scheduled 72 hours after work order was submitted to them. I was told that someone called in sick and that they were short handed. This brings me to my next problem with Alvarez Plumbing. Despite scheduling delay, I was given an appointment 2 days later because they only had 3 plumbers. In total it took Alvarez Plumbing 5 days after work order submitting to complete my plumbing repair. But it gets better. No more then 4 days later they charge my credit card another $350.00 without my consent or knowledge. They claimed it was a system error! Total nightmare. People beware. I at some point got over their inability to service my repair in a timely manner but to charge my credit card $ 350.00 for no reason other then a system error is beyond acceptable.

Jo O.

12/31/2020

They are a horrible business and I would recommend that you avoid them. They came to do work at my home, and started trying to take advantage of me by upselling things and saying I needed other things fixed that I knew I didn't. They didn't even check everything before giving me an outrageous quote. I decided to get a second opinion and the other plumbers were able to fix the use free of charge and said there was no major issue. I called Alvarez plumbing back just to let them know I got the problem fixed. They were extremely rude because they knew I called them out on their scam. Again avoid them and go with a different plumber.

Ivan S.

02/09/2019 12:00:00 SA

Very happy with speedy and efficient service from this local, family-owned business. Needed toilets fixed on a Friday, and APS came out early that afternoon. Can't beat that for getting there firstest with the mostest!

Cheryl H.

7/17/2017

Great service with very fair prices. I highly recommend. The technician they sent out was knowledgeable and friendly. Although I got the referral for the service through my home warranty program I will definitely be calling them with any plumbing needs

Harrier T.

11/06/2018 12:00:00 SA

I always get nervous letting strangers into my home, and plumbers need access to it all. APS was great! I felt safe, they were on time, did great work, didn't try to overcharge or make things up for extra money. They were obviously knowledgeable.

I will most certainly continue to use APS when things come up. Reliable, friendly, and knowledgeable.

Kiki D.

3/18/2020

I used Alvarez Plumbing for a leaking kitchen faucet & my water heater temp wasn't hot enough. Not only were they fast to schedule but they were so nice & they were able to install a new faucet in the same day along with adjusting the temperature on my water heater!

Thank you Alvarez Plumbing Services!

Dwight D.

03/05/2017 12:00:00 SA

Frank, the owner of Alvarez Plumbing replaced my kitchen faucet. He quoted me a flat rate unlike other plumbing companies. Alvarez Plumbing is easy to contact. Frank was prompt with his appointment and very professional. I will not hesitate calling him back for future plumbing issues.

A P.

1/27/2017

Alvarez plumbing was prompt and on time! I called and they came lightning fast. Stephen was professional and personable and in a handsome uniform =). And he knew the job very well. And the costs were reasonable. They even referred me to a mitigation company that was as professional and prompt as they were. Thank you Alvarez!!

Jimmy R.

2/16/2018

WOW....awesome company. I live 2 hours away and had an appt. my house in la quinta had issues. They were on time, fair prices. Erik did my job and was friendly quick and clean. I WILL DEFINITLY USE THEM AGAIN.

Billy L.

3/31/2020

5 star excellent work by Eric to fix a broken water main line. Much appreciated for same day emergency service. But the price wasn't cheap! Well, you gotta do what you gotta do.

Marissa A.

6/30/2018

I was having problems with my bathtub, the water wasn't draining correctly and every time I showered the water would puddle and rise up to my ankles while I was showering. I had another plumbing company come before but they couldn't identify the problem or repair it. Today Jesse from Alvarez Plumbing came to my home, he identified the problem right away and repaired the issue. He was very professional and very courteous and I am very happy with the end results.

Bob S.

06/05/2020 12:00:00 SA

We had a problem with a leak under our bathroom sink at the water connection. We did a search and found Alvarez, and were impressed with their reviews. Despite calling them at 5:30pm, Alvarez took our call and they were able to send Julian out the very next morning to assist us. Julian was prompt, efficient, and very courteous in diagnosing the problem and working to fix it, explaining everything as he went along. He was also able to help us in changing a sediment filter on our water system-- not part of the original call, but he was happy to take a few minutes to satisfy this additional request. By the way, he was masked, which we appreciated in these times. We're happy to support local, family owned businesses like Alvarez, and pleased with the service we received.

Daniel H.

4/25/2020

Julien was by this morning and fixed our plumbing issue. He did a great job. We use Alvarez for all our plumbing needs. They're polite, timely, affordable and gave great service!

H. M.

5/22/2018

Excellent customer service! Frank, Eric and the dispatch staff (my apologies for not remembering their names) were very patient, attuned and sympathetic to the concerns of this particular customer who had to deal with plumbing issues in her house while she was away. Really glad to have found them!!!

Tk M.

07/08/2016 12:00:00 SA

Eric was very polite when arrived. We had a minor issue but the owner stepped in and took every effort to make sure I was a satisfied customer. All was right within a day and the job was done very well. Thank you and you have not lost me as a future customer.

Diane B.

03/09/2019 12:00:00 SA

Fast response. The two men were professional and they found the problem and fixed it quickly. Would definitely use them again.

Victoria V.

9/22/2017

Great customer and love the way Jesse was able to call ahead to let us know he was on the way! Thank you Jesse! Would definitely recommend.

Joel F.

1/27/2018

I just moved into my home a little over a year ago and had noticed water around my water heater. I called my insurance company and they sent out Alvarez Plumbing. They said they would be out at 9:00 am on a Saturday and their technician Jesse had arrived right on time. He thoroughly informed me of how the process works for the repairs, answered all my questions, went through and explained to me how these situations happen with water heaters through time. Needless to say I can not stress how their technician was extremely professional, friendly, and very knowledgeable in his profession. I am a Service Manager for a Mechanical contractor handling the A/C side of the Company and I know from experience it is hard to find technicians like Jesse. Even though I am having issues with my water heater I had a good experience with Alvarez Plumbing and had felt better then I did before their arrival due to the information and just the conversation I had with their technician. I would most definitely give a referral to use these guys to anyone. Good job Alvarez Plumbing and Jesse. Thank you again for your services. The Plumbing, A/C, Electricity, Welding, Etc. Trades need more technicians like you and I would rate 20 stars if I could.

Richard R.

11/23/2016

Needed frank the day before thanksgiving and no problem came out and fixed my plumbing issue. Saved me for many people coming over thanksgiving day. Thank you again frank!

Charles S.

06/11/2021 12:00:00 SA

Filed a home warranty claim and Julian from APS was sent out. He was friendly and professional. He did an amazing job and was quick. Would recommend Julian and his company and would definitely use them again.

Judith S.

01/08/2019 12:00:00 SA

In response to my previous issue, the owners quickly responded and are working with us to address the concerns.

Alisha M.

4/27/2018

This is the first time I've had a quality company with good online reviews be assigned to my home warranty claims. It's common knowledge that home warranties stick you with sub par companies . So I was pleased to see this company had great reviews. A pleasant and personable technician is always good too and not to mention handsome . Plus I didn't feel taken advantage of due to my lack of knowledge and they even gave me a discount for the parts that weren't covered under my warranty. I have different views on my home warranty company but that's a different review all together . Thanks for your help with everything !!

Mike B.

4/18/2017

Couldn't have been easer, called made an appointment, Erick arrived on time and ready to work. Erick was easy to deal with and he made a thorough assessment of the problem and efficiently made the repairs. Cost was reasonable given the nature of repairs.

Angela R.

06/11/2021 12:00:00 SA

Shout out to owners Frank and Lacey and their crew for their hard work on a difficult job. Roots grew into the sewer line...we were able to save the tree.

Chris K.

6/13/2020

Around the world, the spectrum of plumbing services varies widely, so when you get experienced, serious, and courteous plumbers you need to single them out. Alvarez plumbing are the exemplar of Palm Springs plumbers. Fast, efficient, and clean, they rooted our drain with speed and tested all drains until they were sure they ran smooth.

W B.

5/16/2020

After living in the area for 5 years and never needing a plumber I did a yelp search and found Alvarez. I had a stoped up sink on a Saturday. They had a guy out in about 30 minutes, Eric was quick friendly and in these crazy times of epidemic, wearing a mask. Reasonably priced flat fee. Family owned and reliable. Support local!

Barbara M.

7/17/2019

i had a dripping shower that needed to be repaired by a plumber I, i called my home warranty company and requested that they send alvarez plumbing because i have previously had very good service from alvarez.I had a very lucky day because i was able to get a same day appointment. Melissa, who took the call, even asked if i would be available today and lo and behold,within the hour, Julian arrived, explained what he was going to do. He completed the repair and even apologized for having used some towels to wipe up the excess water.. He checked my other dripping shower and told me how that shower worked and that if i had a problem, the service was good for 30 days. a most pleasant experience with a reliable good company. I highly recommend Alvarez Plumbing.i wouldnt use anyone else

J V.

06/05/2020 12:00:00 SA

Troy and Jose did a superb job fixing another company's mistakes. Highly recommended.

Shelly J.

03/02/2021 12:00:00 SA

We had a backed up toilet and Alverez came out and the young man who worked with me was polite and efficient. He did a good job of being very thorough and making sure that our issue went away. I would recommend them for your plumbing needs

Lee E.

3/14/2019

Lied about calling me. Would never recommend this company. Disrespectful and unprofessional

Jackie A.

5/24/2017

We had a late night gas leak emergency and they came right away, fixed the problem, gave us tips on getting our service restarted that evening. Very thoughtful. Used them again for a stopper problem in our bathroom sink. Had efficient notification on arrival time (text messaging), excellent service, a friendly and helpful owner. Feel lucky to find someone caring, honest and trustworthy so we are happily repeat customers. Highly recommend you use this company!

Ken G.

12/21/2019

We just had Julian from Alvarez Plumbing come to fix a minor problem. We want to commend him for his friendly yet professional service and attitude. We have used Alvarez often over the years and they have always been on time, in budget and a pleasure to work with. We highly recommend them.

Teri M.

12/09/2021 12:00:00 SA

Frank from Allverez Plumbing came today to service my gas water heater that smelled of gas. He verified that it did have a gas leak and promptly fixed it. ( He also gave me great advice about my Genie garage door opener and replacing remotes but that's another story.)

Doug L.

05/02/2017 12:00:00 SA

Excellent service from a plumbing firm, almost an oxymoron these days! One word of caution. They quote and charge - by the job - not the hour. I had four old toilet tank 'guts' replaced, valves and flappers, and the quote of $318 or $79 per toilet sounded fair. I supplied the parts as I had done on-line research for the best replacement parts and Alvarez didn't stock them. Their plumber finished the job in an hour and ten minutes - not a bad hourly rate to earn! But I am satisfied with the work so no complaints.

jeff e.

08/04/2020 12:00:00 SA

Good luck getting them to show up on time. Or even show up at all. If you are calling them because your home warranty referred you to them, they wont give a good effort. Once they get paid they seem to stop trying to do a good job.
They kept me waiting weeks for parts to fix my shower, it worked for 3 weeks then their parts failed. Had an appointment for them to come back and they failed to show today.
Oh, the tech had an emergency and we forgot to call you. We'll send someone out tomorrow,... but we dont know what time.
You find out the true character of service companies when you see how they handle their failures and problems. Good companies take responsibility, stand behind their work, and correct their mistakes quickly. Bad ones put you at the end of their list, delay, dont show up at all, and act indifferent.
Nuf said.

Rand A.

8/30/2018

So... just moved into our newly purchased condo and we discovered that our master bathroom toilet was super depressed because it was crying all over the floor from time to time. Two of Alvarez Plumbing Services finest came out and spent a good deal of time fixing the problem. An hour after they left, more crying toilet episodes. Next day I call back and the owner comes out with a new solution... he spends a good amount of time, fixes the problem, leaves and guess what?... yup more crying. Third visit by another tech and so far ...SUCCESS ! Now I did have to pay a fair amount for the first visit and a little more for the second because there was additional floor work done. Third visit no charge. This company is very professional and they went out of their way to make sure the problem was solved. All the techs were polite and the owner was easy going and pleasant to deal with. Sometimes things can't be solved in one go-round and Alvarez Plumbing Services would not be deterred. I would definitely use their services whenever the need arises.. thanks again frank!...

Erica P.

06/04/2020 12:00:00 SA

Troy and Jose came today and did a quality job! They explained the issues and told us the best way to fix.

We used APS for a bathroom addition also and had a great experience. I have gotten to know Troy and have always received quality work.

I would highly recommend Troy and APS for all your plumbing needs.

J. T.

02/02/2019 12:00:00 SA

My home warranty company called APS for me after the first vendor failed miserably. THESE FOLKS WERE AWESOME!
They nailed it. Service, communication, knowledge, experience!
Very impressed!

Nicki S.

07/09/2017 12:00:00 SA

We had a leak and Frank and Troy came to fix it. They were punctual, personable, knowledgeable, and very professional! They located the leak and quickly repaired it. I highly recommend them!

Jenna M.

5/21/2020

Julian is DA BOMB! He came right on time (dispatched by Fidelity Home Warranty), fixed my clogged drain in 10 minutes, and cleaned/put everything back. Passionate young man!

Crystal R.

9/17/2017

Jesse came out to camera our main. He was great, very helpful. I would recommend APS.

Brian D.

1/13/2018

After I noticed a leaky water heater, my home warranty company sent out Alvarez Plumbing Services for an inspection. Jesse showed up and I explained to him my concerns. Due to the water heater being 35 years old, and leaking in multiple locations, he concluded it could not be repaired. A week later, after my home warranty company approved repairs, Jesse showed up with the new water heater. He spent several hours assuring the installation was completed correctly. They replaced everything from the water shut off valve to the gas valve. His installation was very clean and he took extra time to clean up everything before he left. With confidence, I would highly recommend Alvarez Plumbing Services to family and friends.

Alyssa C.

07/08/2020 12:00:00 SA

Alvarez Plumbing has done several jobs for us and they are always professional, responsive, and do a great job. Would highly recommend!

Michelle R.

7/28/2021

Super happy with the services provided by Alvarez Plumbing.

Everyone i worked with & spoke to was extremely professional, polite, efficient and attentive to details.
They were able to get to my property the same day i placed the service call. (whew hew!!!) Being that i live a bit remotely, i was not expecting that, so kudos on that one!

Eric came out analyzed what was happening with my faucet, presented a few options and made sure i thoroughly understood my options.

Since I was working with Alvarez Plumbing via my home warranty company, you're never quite sure what the warranty company's recommendations will be. They stayed on top of the home warranty company, called me back as promised and set realistic time frames.

When Julian arrived to install the new faucet, he also talked me thru my faucet warranty making certain i knew if there were any issues, who to call for what.

In summary, if you're looking for a great plumbing team who delivers as promised, look no further. Very impressive service. Hugely appreciative to the team!

Adela H.

11/06/2019 12:00:00 SA

We had a toiled leak that needed to be fixed ASAP. Our usual company couldn't come out right away, so I called Alvarez Plumbing. Not only was the service charge less than half the cost of our usual company, but Frank came out within 30 minutes! What a surprise. He was able to fix it on the spot. The receptionist Lacey was also really nice & helpful. Very pleased with their service, would recommend!

Holland S.

04/10/2017 12:00:00 SA

They arrived at my place to change out a toilet. He quoted me $609! and put in a glacier bay toilet from Home Depot that cost less than $100. He said he was going to have to remove and haul away the old toilet (like that was some special request). When I made the appointment I was told the 35. service charge would be applied to my bill. I was given $20 off like that was a huge gift. I went ahead with the work and then told the people who recommended them about my experience. I hope you find a plumber who will give you itemized list and be accountable for their charges. These guys are rip offs. They can do the plumbing; but it'll just cost you.

Scott R.

12/03/2019 12:00:00 SA

Had an issue with a garbage disposal and Dana came out and replaced it. Arrived at the scheduled time and was in and out in about 30 minutes. Did a great job.

Alicia T.

12/15/2020

2020 has been one crazy year, so when our water heater broke we weren't a bit surprised. Thank goodness for Julian at Alvarez Plumbing he came out right away and in no time had the problem solved. This young man was professional and knowledgeable of the issue. Thank you Alvarez Plumbing for your assistance in making our year a little brighter.

Elmer Q.

09/08/2022 12:00:00 SA

Horrible service. Do not use! The woman in the office has horrible customer service. Closed out a service request that she should have not and knew she was wrong so started getting very defensive over the phone. I am sure eventually these reviews will catch on to them.

Georgie G.

12/02/2021 12:00:00 SA

My home insurance sent Alvarez plumbing, it was my first time using them. They called about 30 minutes after the service call went through. They booked my job the next morning. Leaking toilet, leaking faucet and blocked sink. Julian arrived 10 mins early. He was polite, well mannered, courteous and extremely professional. I would highly recommend him for your plumbing jobs. The office staff were lovely on the phone and I would give 7 starts if I could. Hard to find good, honest, reliable companies. Thanks mucho,

J R.

01/10/2018 12:00:00 SA

APS is AWESOME! We called our home buyer's warranty in the morning, I spoke to Marisa at APS to find out availability and Erik from Alvarez Plumbing Services was here that afternoon. We received a text with the time he would be here. He was on time, took care of our plugged shower drain in no time -- he was in and out in under 30 minutes and our shower drain is fixed! Marisa and Erik were great! We would highly recommend this plumbing service and we will request them again.

Michael D.

3/17/2021

My warranty company initially assigned a different company to my issue. After reading the yelp reviews I requested to have Alvarez Plumbing for the job.
I am glad I did, the technician Julian was here on time was very knowledgeable, friendly and efficient. He repaired the problems properly and neatly. Highly recommend them for any plumbing needs.

Df D.

12/09/2021 12:00:00 SA

When Under the scrutiny of the public eye you guys are quite timely and polite in your response. Wish I had recorded our telephone call where I was practically pleading to get your guys to come out. Would love to expose the reality of which your company has become. But you know what, I'll give you the benefit of the doubt because we have not previously spoken. To answer your questions.

First, old republic had circle city plumbing come out to fix your mistake the very next morning.

Secondly, I was correct in my assumption that the fuse went out not because of any incompetence on my part but an underlying issue.

And lastly, to wrap it all up in the culminating event !Was the diagnosis which revealed it because of your improper installation of the top water pipe which leaked and funneled its way all the way down the water heater !

You're very welcome for my cordial review. I hope it will change the way you treat your potential customers. Especially those under warranty who you choose to kick to the curb.

Good day sir.

David M.

8/28/2021

Erik Did A Great Job !
I was having a problem with my Dishwasher as the water would not drain out of the Dishwasher and into the garbage disposal. The water would instead come rushing out of the over flow valve at the top of the sink and was going all over the granite counter top. I called my Select Home Warranty office and they sent Erik Osuna from Alvarez Plumbing Services out of the Palm Springs location over to our house in Beaumont, CA to fix our drainage problem. When Erik arrived on time at our house he was very Friendly, Professional, and did a great job analyzing the problems with our Dishwasher. Erik explained in details what was going on with our water drainage, and explained to us in nice details what he was going to do to fix the problem. Erik very carefully fixed our problem by putting in new Hoses and an over flow valve. He also made sure he cleaned up everything nicely and ran the dishwasher through some drainage, to make sure that everything was working well again. Erik is a great young Plumbing Technician and will do a great job for you. I was very impressed !

Chris W.

12/06/2021 12:00:00 SA

Hired to help with the remodel of two bathrooms as well as fix a few old exterior hose bibs and valves. Both toilets leaked after a few weeks and the hose valve to my pool filler leaked. They charged me to fix the toilets because they blamed it on the parts I provided. Now they're trying to charge me to fix the pool filler value that they supplied and installed. They seem to want to charge for everything... even when the issues are caused by them.