A Reliable Plumbing

I'm giving this company 1 star, not because they did a bad job but because they Price gouged me. Let me explain, I called and requested a quote because I had a horrible smell coming from the bathroom, after checking all the P traps I figured the seal on the toilet was loose and sewer gases was leaking into the air, I was given a quote of $95 to replace the wax ring and reinstall the toilet - that included parts and labor. When the technician arrived (very polite man) he checked the toilet, he said everything seemed fine (there was no removal of the toilet or anything like that) Turns out there was a dead mouse in my vent, he took the Mouse out and rinsed off the vent. I asked OK how much would this be? He replied i'll have to call the company, when he came back he told me that they told him that a air conditioner company would have charge me $185 but they were only charging me $125. I was shocked because that price was more than actually removing the toilet replacing the wax ring and reinstalling it!! And had I known I would've had my son get the mouse, it was literally laying on the vent. I felt railroaded, I had no choice but to pay this amount because he had already done the job but let's be clear I would've never paid someone $120 to dispose a mouse! I feel this company possesses a lack of integrity and I will definitely never use their services again. So BEWARE!!

PS. The technician was very professional and kind throughout the process he was not the problem the company was.

Today A Reliable Plumbing fixed a water heater at a rental property I own.  The technician came out earlier this week, and wanted to charge me $350 for a new burner assembly that would take a week or two to receive!  Just the part, not even labor was going to be $350.  I explained that this is ridiculous because a whole new water heater costs $350-$400.  He agreed and said that I could order my own part.  I bought the part directly from sears and I was at my house the next day for $90.  After all this I was still dumb/desperate enough to have him install this part for me.  While at the unit to install the part today, he was rude to my wife, and insulted my tenant.  After all this, he charged me $160 for labor that he said was only going to be $95.  All this headache for an easy plumbing job that I would have done myself if I had the time.  Don't use this company unless you enjoy bad customer service and deceptive pricing.

Albert just left.  Before he started work he quoted, 215 to $225 to take a snake machine onto the roof.  
I approved.  I thought he was quoting me a by-the-hour and that he would take about that long.  No.  35 minutes later he is finished.
He brings the invoice in and says, $245.  So my conclusion is: they charge more than $400 an hour.
This business needs to explicitly say, The job is quoted by the work to be done.  We do NOT charge by the hour.
When I called to clarify my misunderstanding, the woman on the phone started making up stories and misquoting me three different times.  She is very good at confusing an issue and blaming a current customer for past customer's complaints and issue.
They really need to get interpersonal communication training.  Because they did not clearly say, WE DO NOT CHARGE BY THE HOUR, they left room for misunderstanding and hard feelings.
No, I will not use them again.

I am very happy with this company. I had sewage coming up in every drain but the kitchen sink!  Years ago a plumber came out and wanted to dig up the sewer line and replace it. But it would have costed about $1500!  so we were expecting it to cost an arm and a leg to fix. The plumber today cleared the drain and it only costed $65!  I highly recommend this company.

Very Good! Customer service was friendly & helpful with sending a polite technician who arrived same day fixing the problem pretty fast !

Had an issue with the kitchen sinks draining slowly so I called A Reliable Plumbing based on a personal recommendation. They are open 24 hours so someone took my call yesterday after 6:30pm. They were upfront about service fees and had two people out to the house this morning exactly when told. Both gentlemen wore face masks the entire time as did we. Very professional and efficient. They had to access the drain cleanout from the roof so it was extra but I was told of that in advance. Everything is running well! I'd definitely use them again.