Description
We are The Maids - a ridiculously thorough house cleaning service in Phoenix. We like to think of ourselves as professional connoisseurs of clean. And we're committed to giving you the best clean imaginable. We set ourselves apart by cleaning homes in teams of four. Our professionals employees are bonded and insured - each one trained and certified. We use our own products and supplies, like our specialty vacuums with HEPA filtration that remove 99 percent of all dust and allergens. Our cleaning products are environmentally safe so we can ensure they won't leave behind harsh odors or cause damage. We clean the smallest of details, like doorknobs, light switches, phone receivers, remote controls and appliance handles, because we know where germs try to hide. We also clean kitchen and bathroom floors on hands and knees, the only right way to do it. And all of our home cleaning services in Phoenix are backed by a 100% satisfaction guarantee.
HISTORY
Established in 1980.
Established in 1980The Maids is a locally owned and operated business home cleaning business. We've built our business with the understanding that time is valuable and trust is priceless. Our business is based on over 40 years of residential cleaning experience. We have the expertise, cleaning system, products and equipment to provide homes the best clean available, while giving our customers the personal service they expect. Our employees are trained, bonded and insured and know how to team-clean a home for efficiency and effectiveness. A team leader supervises the team while in homes and provides quality assurance. We use environmentally preferable products and technologically advanced equipment to make your home cleaner and healthier. We also stand by our 100% satisfaction guarantee. If you want a clean home, without the hassle, from a company you can trust, look no further than The Maids cleaning service.
ABOUT BUSINESS OWNER
Matt's entire career has been in customer service. His focus has always been to take care of every customer, and to ensure all expectations have been exceeded. His father, Bob, was the original owner since 2000; Matt joined in 2012 and became owner in 2018.
His goal is to deliver the best services possible. This is what he has to say: We know there are lots of choices out there. We're not the cheap and easy solution. We've invested in our employees and our process to deliver the best cleaning services at a fair price.
Our teams are highly trained, uniformed, bonded, and insured to put the customer's mind at ease. Our Healthy Touch Deep Cleaning System ensures the air-quality in the home is better and that we've reduced the spread of germs and bacteria. Our motto is Referred for a Reason, and that's never been truer, especially in this economic climate.
SERVICES
Reviews
I live in San Diego and needed help for my dad who has cancer and is doing chemo. He doesn't keep the house clean even when he wasn't sick so it was going to be a huge job. They sent 4 people and ended up needing six to get it done in 3 hours, all for a reasonable price considering what they can do.
You would not believe how they turned a house that you wouldn't want to spend 5 minutes in to one that you can have a dinner in! They used magic cleaners to turn a tub that had grout so discolored that you thought replacement was the only option. A few hours with their magic work and it's new again. the same with the toilets, etc.etc... The whole place sparkles. No job is too big for them. We are so happy and amazed! Thank you!!
J J.
06/10/2020 12:00:00 SA
The Maids send a team of four to clean, they are trained to use a system, which I like because nothing gets missed. I used to get service by The Maids once or twice a month but I switched to weekly. They don't just clean, they disinfect light switches, door knobs, counters, everything we touch with Mr Clean solutions and that's really important to me now. I also have a set time scheduled each week and got a break on the price for going weekly.
The Maids always do a great job. I use them on an as-needed basis, but they always accommodate my schedule and fit me in. They are dependable and prices are reasonable.
Team #7, with Tish, Ana, Wendi, and Diana, are awesome! I definitely recommend the Maids of Scottsdale.
Sandy and team are always very thorough and conscientious, paying attention to the details. They are also very pleasant to interact with. They are highly recommended.
Sandy and her team did an amazing job! They were so friendly, professional and wonderful to deal with. My home looked immaculate after they were done. I'll definetly use them again in the future.
I absolutely LOVE the Maids and every team-member that's cleaned my home. They're so accommodating, kind, and do a great job!
-Beatrice
Tita W.
03/11/2015 12:00:00 SA
Overpriced and not customer-centric. I paid $265 for a move out "deep cleaning," that "guaranteed" my rental deposit return. I did not get the refund and my rental property spent an additional $200 to Molly Maids to conduct "light cleaning."
The back and forth correspondence of our dispute with our landlord took 4 months and when I informed Jessica, she attacked our character and seemed fixated on the fact we came back "five months later." She claims it would have been guaranteed to find out about it within 24 hrs. Not much of a window if you are going to guarantee something like a refund from a large property management firm. Her responses to our concerns were so calculated and condescending that it was evident that this is the way business is run for her, and she's clearly had these conversations before.
In terms of the service, the cleaning crew was young, inexperienced and clearly not detail oriented. Their chemicals stained the kitchen sink. Had there been any compassion and/or attempt to offer some type of consolation or a smidgen of a refund on the services, I might have a little respect for this "business." When you attack your customers in the accusatory way this person did, all I can do is warn others to stay away.
Team 2 of The Maids has been wonderful to work with. They are always on time and do a great job cleaning up after a couple of dirty horse people & their constantly shedding border collie dog! . We would highly recommend them to anyone. We have used them at 2 different locations out in the Rio Verde foothills area for probably over 8 years now.
My team includes Lynn, Victoria, and Debra. I love them! I have 7 dogs, live on a dirt road, and my home gets a LOT of dust. They are not intimidated! They come in and magically turn my home into looking spotless. They always ask if they have any questions and are very nice, They periodically do extra things to make the house look just beautiful, Best of all they do it all in only 2 hours! I would recommend this team and The Maids to anyone who wants a clean home!
Kerri C.
11/07/2018 12:00:00 SA
I live in Scottsdale, and there are not enough terrific things to say about my experience with The Maids. I am scheduled on a weekly cleaning and to be honest I feel like it's a priceless service when done by Team 9!! Angela, Arthur, and Katie take such good care of my place each and every time they visit. The feeling of coming home to a clean place and having to put in no effort on my end is invaluable! They pay such close attention to detail that I now realize the little things I used to miss when I was cleaning on my own. They make things look new again, just one example the vacuum lines on sofas and carpet, PERFECT! It was one of those instances that I didn't realize what I was missing out on until I had it! Cleaning on my own was an obligation I now realize that I did not enjoy doing at all. Took time and energy that I would much rather put elsewhere. Now, my only regret was waiting so long to schedule the service. I was hesitant at first, letting people I didn't know into my home, but then I met the team and instantly felt better. They are so friendly and kind. My space is small and they are in and out so fast with a team of 3 people. You can absolutely trust them in your home. Any room or area you don't want cleaned, simply shut the door and they will leave untouched. Also, anything extra or out of the ordinary that you are looking to have done, simply leave a note and it's taken care of! They truly make my life easier not having to worry about cleaning and it brightens my day knowing I get to come home to a professionally cleaned home. THANK YOU TEAM 9, you are the BEST!!!
I have a wonderful cleaning team (18001), Lynn, Victoria, Teresa & Debra. They are always friendly & courteous, they ask if there's anything special that needs attention, and they leave the house looking like a model home, with a fresh clean fragrance. They are quick but give thorough attention to detail. They always show up on time, which means a lot to me. I'd definitely recommend them to anyone looking for a cleaning service.
Michael James M.
11/15/2018
We have employed "The Maids" on a bi-monthly basis for over a year now and they have consistently done an outstanding job. Team 7 arrives on time and quickly and efficiently sets out on their assigned tasks. Our home looks beautiful inside when the job is done. My wife and I both highly recommend them.
Andrew L.
08/10/2011 12:00:00 SA
To sum it up in one word - AMAZING. My girlfriend had been begging to me to just try a maid service as I have been so against it in the past. Why spend money for work that she could do ;-)
We researched reputable services in the Scottsdale area and decided to give The Maids of Scottsdale a try as they appeared to be the best value. Boy was I right. Great customer service setting up the appointment and the team that came to clean was uniformed, friendly, and had everything they needed. The operations manager even stopped in to make sure everything was going okay which I appreciated but wasn't necessary. My team leader was doing a great job with everything I'd asked them to do.
I don't know what the previous reviewer is talking about because this company was so easy to work with. The team continually asked if everything was to my satisfaction and if I wanted anything else done. We were so pleased we called and got a price for once a month service so we can get a good deep clean once a month. Now that I know how affordable it can be, the decision is easy. Even better, no more fights about who's going to clean what!
I have been using Maids of Scottsdale for almost 3 years now. They are always on time and very thorough. Very professional company with excellent customer service.If ever there has been a slight problem with anything, they are always quick to fix it. I highly recommend this company. I have tried many others in the past and they do not even come close to this amazing company.
They were friendly and prompt. Some things like the bathrooms were spotless!! The inside of the cabinets had dust in them. I opened another cabinet and there was a stain inside. For a move out clean that is pretty pricey I expected everything I asked for.
With just a couple of exceptions, the Maids have arrived on time and ready to work. They are courteous and professional, greeting me by name, putting on booties to keep the carpets clean, etc. They finish the work on time and always ask if I want to inspect before they leave. Additionally, I can trust them to do a good job even when I'm not there, which is usually the case.
The Maids are great. I nearly always have the same team leader and she makes sure that the whole team is on the same page. Then they get down to it and in an hour my house is spotless. Would have taken me 2 days. Love the service.
Cary B.
05/12/2009 12:00:00 SA
This company is good at cleaning your pockets and that's it. Terrible experience even after they were sent back to re-clean. This company does business under numerous names so check out the phone number - buyer definitely BEWARE - awful cleaning service.
We had the Maids come in and do the common rooms of our house and they did a fabulous job. With 4 girls living in a house we get busy and can't always find time to keep the floors as clean as we'd like. The Maids came in and did an outstanding job cleaning the house, the floors were spotless, the bathroom was immaculate, and they even did the dishes!! I would definitely recommend them to anyone looking for a good house cleaning. We will definitely be using them again!!
Did a great job at my home. They showed up on time, did excatly what I asked and finsished in a timely manner. Totally recommend them to otheres.
The team was fantastic and incredibly efficient in cleaning our new home. I used them to do a DEEP cleaning prior to moving into the house. They called to see if they could show up early, were very friendly, and the team did a great job of scrubbing everything down. I even had the manager stop by a couple times to make sure I was happy with the service and if there was anything they missed or I wanted specifically done.
I've got to say, they were top notch and would be happy to recommend them to anyone!!
Melanie A.
09/02/2014 12:00:00 SA
We have been using The Maids for almost three years (10 times per year) now & they have done an outstanding job every time. Everyone from this company is extremely professional & we always receive top-notch service. Jessica (Team Coordinator & Business Manager) accommodates my scheduling requests each & every time and is always cheery & more than happy to assist me. She goes out of her way to give me the dates I've requested, even around the holidays - but make sure you give her enough time to realistically meet your date request (they always have a tight schedule, especially around high-demand times of the year). With my specific team (it is so nice to have the same group of individuals because they're familiar with our house & preferences), they're always on time & come in with a pleasant but focused attitude. They're fast but thorough & I never have to go behind them & 'redo' anything - it's always spotless every time! I recognize how lucky we are to have them - in speaking with other homeowners in town, I have discovered just how lucky - we have never had a bad experience with them or ever felt they weren't doing a great job. Pricing is a little bit more, but you pay for good results & trustworthiness! A special thanks goes to Jessica - she has been a joy to work with over the years & I will remain a customer indefinitely!
My house was absolutely filthy - my roommate and I lived together in college, and we carried our bad cleaning habits with us after we graduated. We needed a complete deep clean for our entire house and The Maids delivered spectacularly. I've never seen my floors, carpets, and bathrooms so clean! The service was great, and the staff is very friendly. I would recommend them to anyone!
If I a can give a ZERO I would say that it is too much. This company will take your credit card and charge you whatever they want. I would rather have no one in my house than these chit chatty, irresponsible and disrespectful people in my home!!! I would NEVER use them again
I would not use this company again. Do they clean well? YES. But make sure you get your estimate in writing. I was quoted a price then charged 3 times more than quoted. I spoke with the owner to find out what was going on and he told me I was never quoted what I said I was..he was calling me a liar!!!!! After a 5 minute conversation, he would not come to any agreement. This is a dishonest company. There are so many other businesses you could use...dont use this one!!!
Nick B.
06/12/2013 12:00:00 SA
I called 6 maid services and The maids gave me the lowest quote to clean my house at 200$. When the maids got to my house they said the price was now $215. I gave them some specifics to not do, and they did them anyway and then charged me for them. They also brought along an extra person and somehow took longer than the quoted time with 1 less person. I never got a call when they finished so I couldn't be sure how long they were actually there. I feel that I gave them less work than what I had originally told the lady on the phone, so I was confident they would be able to do it for $200. Anyway they ended up charging me 250$ because they took 20 minutes longer, partly because they did things I said not to do. I think the house looked pretty good but I still had to go around and do some cleaning. I wouldn't hire them again because they give you a low quote to get you to schedule them, and then they bring an extra person and charge more. I would rather have 3 fast workers at 35$ an hour, than 4 slow ones. The lady on the phone didn't think charging me an unexpected 50$ was any big deal. Basically what she did is like a car mechanic that tells you it will be 250$ to change your radiator, and then you call hours later to see if its fixed and he said it took longer than he thought and he fixed something he didn't tell you he would and charged you 300$.
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