Spartan Plumbing, Heating & Cooling

I asked Spartan to install hot and cold copper stub elbows which retail for about $10 each. I was verbally quoted a price of $125 each installed which I understood to mean the price included labor. After the job was completed in about an hour, I was also charged $128 for an hour of labor bringing the total bill to about $400. Either I was double charged for labor or I was charged $125 for $10 parts. Either way, it was very expensive and I regret calling Spartan.

Make sure to get a complete written quote up front before starting the job with these guys.

It is my recommendation that you find another plumber.  This plumber does not back their work.  They only partially resolved our issue then retuned asking for double payment to complete the job.  When we said no and asked them to leave, they unscrewed everything only to leave a huge mess in our home.  We gladly paid the next plumber (a different company) to do the job right the first time.  Why bother with a plumber that is not ethical?  There are many plumbers to choose from.

This is how an self-important person parks. This guy may be lacking humility but he isn't lacking competition.

If I could rate this company a negative number I would!!  I purchased a soft water appliance from another source.  I called Spartan Plumbing to install.  The owner came to my house, looked at my soft water system and associated parts, which I had all of.  The owner also saw a defect in the existing plumbing from the hot water heater.  We discussed the different options for installation and repair!

The Plumbing owner NEVER MENTIONED the two words FLAT RATE.  The owner said it would be an 8 hour job at $96/hr.  Payment for the first half immediate, the remainder after completion.  I agreed, but the invoice he wrote up, was never signed by me or dated.

The following day, two plumbers arrived, installed my water softner, and corrected the the defect in piping on the hot water heater.  Their total time was ONE HOUR!!!

Remember, I have paid $375 up front for the job.  The company now charges me another $375 for completion of work, saying it was a flat fee, which they never discussed.  In other words, I got charged $750 for ONE HOUR of work!!

This company should be put out of business!  I am going to make a formal complaint, to the BBB, I am going to write reviews, just like this one, to Angie's List, Home Advisor, Homes.com and when I find the appropriate department, the newspapers of Tucson!!  These people have no business being in business!!

I am going to be their worst nightmare!

Lifesavers! I've trusted Spartan with my plumbing for a few years (broken underground waste line, water heater replacement) and they have always dealt straight, charged fair prices, and performed quality work. This week I called them to step in and repair a non-working heat pump that another contractor had butchered the repair on. They responded promptly, honored a quote from two months ago, and had techs on the roof the next morning. They worked through the 2nd hottest day in Tucson history, and stayed with it until the unit was running perfectly. No delays, no hidden costs, no games, and the unit is running perfectly

Used Spartan Plumbing and Cooling for a plumbing problem,so when my AC went out they were the first place I called. Bill was really wonderful, called me back and explained everything I had to know.I ended up replacing the unit which was 15 yrs old.Bill and his helper were very professional and explained everything they were doing.I would definitely call them again for my plumbing and cooling needs! Thanks Bill !!

I've never written a review in yelp, but want to warn folks to find another company. Charged us over $1200 for 3 small plumbing issues. Completely outrageous and feel more than a little ripped off. Want to make sure others don't fall prey to this company.

Spartan plumbing installed a water softener system in our house.  Their service has been so bad. They did not install it properly - according to the manufacturers website and when I called to ask about it not one single person could speak knowledgeably about the warranty. The supervisor said he would stop by and take a look, he never showed up.  When we complained about how low the installation was to the ground making it difficult to remove the housing to change filters they sent someone out to take pictures.  That was two weeks ago.  They do not return calls, come out when promised or follow up when they say they will.  Personally, I would not recommend this company to anyone.

We have used Spartan Plumbing 3 times this year, 2 times in the last two weeks, and I can't say enough about their professionalism.  They were helpful, affordable, and most importantly, on time!  No 4 hour window, no waiting around for them to show up.  We asked if they could be there by 8am, and both times they were.  Love them!  They are now in my contacts list.

Historic Sam Hughes home, 90-year old sewer failure, and someone showed up within in a short time to start the scoping and assessment. Did not leave until a temp fix was in place so I did not have to spend another night at a hotel, and followed up the next day when residual vapors had me scared the fix did not work. It DID work, there are no smells in my house and the rest of the repair work will happen this week. I was particularly impressed with the follow-up service. Thanks, Charles! This was stressful and actually toxic, and you and Spartan helped me so quickly and made a very big difference for me.

My air conditioning unit stopped working properly over the weekend.  The tech came out on a Sunday, quickly identified the problem, and was able to fix it all in 30 minutes for under $200.  They were all round easy and pleasant to deal with and I would use them again.

If I could rate negative stars I would, I saw one of your trucks driving down star pass and he was paying so much attention to his phone he swerved off the road and hit the guards on the side of the road also speeding excessively and almost ran the red light at lacholla. I didn't get a truck identification code but it was the 31st of October, he was driving west on star pass. I will never use this company.

I want to thank Spartan Plumbing for the great service and repair of pipe that burst in the kitchen of my Tucson house.
The whole house was flooded and Travellers Insurance insisted they inspect every pipe in the house during the repair! So all the walls had to be cut to inspect pipes. Spartan went above and beyond in tearing out old rusted pipe that was the main pipe coming in under the sink, putting new pipe, and going beyond the required repair to find tile to match what had been broken on the wall and then installing it.
They did not have to replace the tile but did so out of kindness. I will continue to sing their praises! I recommend them totally! It was a stressful situation and I am so glad I chose you!

i recently  got my house in tucson which need all the bathroon rebild and kitchen plobming new, i got the most magnificent, work from spartan plobmer ,his owner mr mike gesty explain to me he has to change most of the plombing sistem it was very damage.... well my home is brain  new thanks to this guys whom did the job fast and inpecable i can't be more grateful to them

They were on time with the appointment, and fixed the problem quickly. The service tech kept me informed during the job. I would definitely use them again.

Awesome service.
showed up on time
fixed the leak in less than 10 min
friendly and very clean service person

I called them on a Sunday evening at 7:30 with a water leak in the external wall of the house.  They arrived within 45 minutes and did a professional job of solving the problem

Super disappointed to get the final bill for a garbage disposal install and replacement of two tub diverters with faucets. I would never hire this company again and if you decide to do so, be sure to ask for exact cost for their work before they do it. Our neighbors referred us to them and I trusted that it would be a decent company. Really disappointed and I should have looked at the reviews before hiring them. Lesson learned.

I witnessed a close accident when a Spartan Plumbing truck made a left into oncoming traffic. I called the company, told the operator what I saw and she hung up on me. I called back and spoke to the manager (Gina) who informed me that they knew who it was and that they would take care of it.

I would think twice before hiring Spartan plumbing.

I thought I had a leak with my water heater.  Chris their serviceman, came in about an hour.  After a diagnosis, he determined that the leak was from the roof when we had the rain storm.

We went up on the roof and found a tear in the roof.  He did a quick repair but we agreed that it would need to be looked at by a roofer and they he could not guarantee it.  I was happy to just have a patch until I could get someone else to look at it.

He wrote up an estimate for the water heater, which I didn't need.  I asked what I owed, and he said nothing.  I will definitely be using this company in the future for any plumbing repair or upgrades in the future.

I will never use this plumber again.  We had a broken water line in our yard and  needed water shut off at the meter. When  the guy came he put the tool on the water meter and half turn it was off. He charged 133.00 for that! That is more than a service call from most companies. I think this was really taking advantage of a senior citizen. So many plumbers there choose someone else.
  My Mother's condo complex used them for a repiping in each condo. The pipes were in the crawl space. Instead of working around the a/c duct was ork they bent them and walked on them so that the pipe would fit across. That lead to reduced air flow and hot and cold air escaping into the attic space. If you are smart you will pick ANY plumber but Spartan. Customer beware.

Incompetent. In April of 2016, Spartan installed a high-end Grohe faucet (I only mention this as proof they were not dealing with a sub-standard equipment) in my kitchen. It worked fine for about a year until the faucet began to loosen significantly. I called Spartan in early May of 2017 in order to tighten the fixture before it became detached. A tech showed up the following day and did manage to tighten the faucet. Unfortunately, he caused additional problems before leaving. I soon noticed the retractable hose no longer worked and the unit was about 30 degrees off center. Despite the fact that their tech clearly was unfamiliar with the brand, they sent the same guy the very next day! Now the hose retracts, but only at certain angles and the unit is even more off center (about 45 degrees to the east). It is so far off center the faucet can only reach about half way across the sink At this stage, I'll just have to call a real plumber. It should also be noted that I was charged a $104 service fee, despite the fact that Spartan had installed the fixture less than 13 months ago. In summary, is you want inept service and wasting your money, Spartan is the place for you.

Our normal plumber had no way of getting us on the schedule for an emergency call so we called Spartan.  I had these guys out for the better part of six hours dealing with stopped up pipes at our local business.  Eventually they were nearing the end of normal hours and two guys were on the job.  Both of our restrooms were a mess as well as our other drain access point when they told me that the problem was fixed.  I was told that they could do some more thorough checking to make sure, but I would be getting into emergency hours and a different rate.  I began pitching in with clean up.  I looked up 30-45 minutes later to find the guys had bounced out.  The mess was left right where they made it and our toilets had not been hooked back up to water.  

  It is clear to me that the closer it got to quitting time on a Friday evening the more these guys were ready to leave the job whether it was finished correctly or not.  I've read through the review on YELP and it seems that people have had success with these guys in their homes for smaller jobs.  I guess when the going gets a little tougher that these guys just weren't up for it.  I was seriously miffed as I spent 90 minutes cleaning a giant mess and putting back the pieces for something I supposedly paid for.

  I will not be calling these guys again.  Please think twice before YOU do!

Installed a tankless water heater for us...great service...great techs...extremely knowledgeable and helpful...both my husband and I would recommend for jobs both large or small...they are a bit higher than other bids we received although...we got what we paid for...plus a 10yr warranty!

Wow! Stated it would be 96/ hr minimum 1 hour. Came out did a lousy job on a drain, then said 196/ hr after hours. I called and they said it was stated correctly and the charge was for 2 hours, not the 30 minutes it took.

Woohoo as good as gets... ( what yelp says for 5 stars )  I'd say even better.
Late last night my kitchen sink was leaking  - this has been on ongoing problem.

We've had OTHER plumbers come look ( about a year ago ), they basically came out and said not fixable ; 1000 dollar + project.... not today.... So I DIY'd it.
Well last night the DIY wasn't going to cut it anymore. I knew I needed to have a plumber come out, after the last instance I was hesitant, worried about being ripped off etc. I jumped on yelp for some reviews - I couldnt believe the reviews on most of the pages...all of them sound so fake. I had no idea who to call. I called two other places, bigger more reviews.... Both said sorry cant be out for a couple days. Even after telling them I had no water to my whole house.

....Then Spartan.
I cannot say enough how glad I am that I called Spartan and that they were able to make it out today.

To start, they do give a window of time. Mine was 9 - 1. Windows are frustrating because it leaves you waiting BUT I got my call at 10 45 before the middle of the window and calls before- which is appreciated. The gal answering  the phones was super friendly... and helpful!

So onto the job, Ryan ( the plumber) arrived. Super friendly, professional, ready to get the job done.  And not to mention was great with my dogs!!!
He started looking at the problem and knew exactly what to do. He told me, and I was hesitant thinking it would not work because of what the prior plumber had told me a year ago. He assured me, and said we are a fix it company, not a sales company
I was sold right there. He did exactly that, he fixed it in under an hour, was efficient, and as mentioned before also friendly with my dogs (who wont leave visitors alone)!

I have only worked with one or two other plumbing places in town and as mentioned- I didnt have them do the work, because I knew enough to know there was something to work with, with what I had. And spartan did exactly that, they didnt come in trying to sell me work I didnt HAVE to have done. TThey/ He  found a way to fix the problem and fixed it. I also forgot to mention it was very affordable. Actually less than I expected ....

I am a first time home owner, not the most handy, or knowledgeable about plumbing and the such... and always worried  about who to call when something goes wrong.
But, I got it right this time, and would most definitely call Spartan again.

So to sum it up : friendly, timely, efficient , affordable, fixed it.

And to also show my fondness of this experience. The plumber left at about noon today, I am not a big yelper. . . but after trying to read thru reviews last night, and an awesome experience today - I wanted to help people find the place to call and show my appreciation towards Spartan.

Took advantage of the craziness this winter with plumbers being in high demand because of pipe freezes - charged an obscene amount for some very simple work and did that work poorly.  They got plenty from me this once, but now I will never use them again.

Absolutely awful service. I tried contacting the manager several times after receiving a bill for service that wasn't finished. The plumber showed up, took one look at my water heater, left to go pick up a part and never came back. Every time I called to follow up I was told that the manager was out of the office. Despite the fact that I never signed any invoices or agreed to any charges, they eventually just send my information to a collections agency. They claimed that I called them and told them I was fixing the heater though a warranty instead - which is impossible because the heater is very old and the company who makes the heaters no longer exists.  Absolutely terrible customer service.

I wouldn't use this company again.  In addition to charging an astronomical amount (they knew it was an insurance job)  they promised to reimburse me for a valuable piece of pottery they broke during the course of the job.  I couldn't find an exact replacement and so,trying to be nice, chose an inexpensive alternative.  Despite repeated assurances that they would send me a check, five months have now passed with nothing in the mail. If they go back on their word over a relatively minor issue such as this, I cringe to think what they must do to get your business.  You have been warned! 12/29/15 - Check now received.

Spartan Plumbing is very unethical ~ I know this firsthand. The Home Builder (big name home builder) in my parent's subdivision had Spartan fix a main water line leak at my parent's home, who are very elderly. Spartan used an totally incorrect coupling however (unbeknowndst to everyone, because they covered it up before the home builder could inspect it) and it finally failed 3 years later, which caused a MAJOR water leak to the tune of $1100! They refused to take responsibility for their error because they insisted they were protected by the State ROC, which says that after 2 years companies are protected from mistakes. What?! My poor parents, who are on a fixed income, had absolutely no recourse and were forced to pay for Spartan's mistake. Shame on such shoddy business practices ~ sad to think that my parent's were the first and won't be the last to suffer from Spartan's lack of business ethic.

Hired Spartan in late November for an expensive repair to a collapsed kitchen drain pipe. Won't be working with this company again.

Plumbers left a large selection of tools, including sawzall, wrenches, toolbox abandoned in the kitchen and would not return to finish the job.

I texted and called the boss of the crew for nearly three weeks asking them to come back and finish the job. Finally I had to call the company owner who came out himself.

Overall, extremely unprofessional, unreliable and disrespectful.