Southern Arizona Plumbing

Too bad SAP you don't know what good customer service is, or you're WAY to busy to even care! My Choice Home Warranty service assigned you to a simple plumbing issue I was having with a bathroom sink. Got a call from you the day before amending the time window to 2pm - 4pm the next day. Waited until the last hour expired and did not receive a phone call or seeing anyone showing up. Called your office and was told someone would call back. Waited another 45 minutes and decided to call as your office was closing at 5pm. Got an answering service. They said someone would call, and I replied, why would I wait for someone to call AGAIN, when I didn't receive a courtesy call the first time ??. I told the guy to cancel my appointment. Bad customer service for he reviews you are getting. DO NOT USE!

James and co-worker provided excellent service! I had a few issues with my toilet - not filling up, not flushing, etc. They quickly diagnosed and fixed the issues. I appreciated their explanation of what the problem was and what they did to fix it. And all of this for a very reasonable fee. Thank you SAP!

Just bought a condo and the inspection revealed some plumbing work was necessary: water heater, toilets, and a leak in one bathroom sink. I contacted three top-rated plumbing firms on Yelp to provide estimates. Only Southern Arizona Plumbing was willing to send someone out to actually look at the unit--everyone else would only do it virtually.

I didn't mind, because I had photos taken by the home inspection that showed all the work that needed to be done. But because Southern Arizona Plumbing actually sent someone out, they diagnosed the cause of the leak and knew exactly what needed to be replaced.

The cheapest bidder wouldn't give a firm quote--just an estimate based on what they thought the effort would be, with the real cost to be determined after the work was complete. Of the other two, Southern Arizona was about 20% less than the other. Since they had made the effort to scope the work, I had more confidence they knew what was required.

They showed up on the scheduled day, texting us when they were on the way over so we were ready when they came. When they shut off the main water valve, it got stuck (wouldn't reopen). All three vendors had expressed concern about this, because from the photos they could see it was a cheap valve and being 25 years old this was a risk. Because this was a condo, to replace the valve they would need to shut off the water to another unit as well. They were very professional and contacted the HOA and the other condo residents to explain an emergency repair was required. The project lead--who had done the original estimate--came over to supervise the work. Since this work was not part of the original project scope, I expected them to charge us more, but they didn't.

This extra task made it a long day for them, but they stayed until all the work was completed (10+ hours on site). That night we discovered that one of the new toilets wasn't working properly--it continued to leak water from the tank into the bowl after flushing--so we called the next day and they came back the following day and replaced the flushing mechanism with no hesitation.

The crew was masked the entire time, although one crew member would take his mask off whenever we weren't in the immediate vicinity. They were careful when bringing in the new toilets and water heater and in taking out the old one to avoid banging into walls. They cleaned up the job areas well. My only complaint--and it is a small one--was that sometimes they touched the walls with dirty hands leaving visible marks. We were able to clean these up, however.

Summary:
+ Came on site to perform estimate
+ Arrived exactly when they said they would
+ Picked up toilets I picked out from Home Depot, saving me a trip
+ Stayed late to finish the work so plumbing was usable
+ Did extra work to ensure new plumbing would be reliable
+ Responsive when we reported an issue
+ Reasonable price for the quality of work performed
+ Wore masks while working (mostly)
- left some dirt marks

Mike and Jimmy came to our house to replace a portion of a sewer line that had root issues. As this was the result of a home inspection as we had sold the house, we were not overly pleased to have them there. Secondly, in doing the sewer line replacement, they discovered a septic tank (that the sewer line ran into) that was not on the county records and had not records of ever being inspected. Needless-to-say, this was a very stressful event. That said, Mike and Jimmy from Southern Arizona Plumbing were fantastic. They were very professional during the day and one-half they spent in our back yard.  They were very careful in digging up our landscaped yard, used tarps to store the dirt on, and restored everything when the job was done. Most importantly, they went beyond call of duty to carefully explain what (and why) they were doing what they did.

So what could have been a fairly traumatic day and one-half experience turned out to be almost a learning experience for my wife and I. We really appreciated have Mike and Jimmy do this work.

I am very pleased with Southern Az plumbing. We bought a fixer upper 2 years ago. That being said we have had plumbing issues. Over time they have replaced old cracked terracotta pipes outside, relined pipes under house. Installed a water softner system. We just had VWW finish our 2 bath & kitchen remodel.  Apparently because the configuration of the new pipes the contractor put in and debris we had clogged pipes and couldnt shower because water would not  drain. (Contractors plumber no longer worked for them & contractor didnt really care) Justin came in and tried plumbing out the clog. He couldnt see it with their camera. Major panic since we just spent $$$$$ for a full remodel. Justin & Paul saved the day. They carefully cut sheet rock and got the clog undone. They fixed the pipes so we wont have this problem again and we now have a circular 5 inch plate  outside on wall to access plumbing should it happen again. THANK YOU SOUTHERN AZ PLUMBING.

I recently had a leak from my shower drain onto the ceiling of my downstairs neighbor. It was a complicated situation with a number of potential insurance companies involved. One agency gave me a quote that seemed to be a bit of an insurance chasing quote - $1800 for the job. Luckily, Mario from Southern Arizona Plumbing was able to take a look at it, find the simplest way to fix it and do the job within four hours for $400. He was honest, thorough, respectful and ABSOLUTELY saved the day.

We recently purchased a home in Tucson and SAP has been very good to use - easy to schedule, show up on time and emailed the bill - thats all I ask - easy to schedule, show up, do a good job and email me the bill  - will continue to use them for our plumbing needs

I want to give a shout out to Jake at Southern Arizona Plumbing, and Justin, his assistant. They recently completed a re-pipe for a client of mine and they did the best job on it that I've ever seen. I've project managed several condo repipes and usually the plumbers make it look like the place was ransacked. That was not the case with Jake and Justin. The house was pristine and I was there when they did the video walk through with the city for the permit sign off. The inspector also complimented them on a job well done. I can't begin to recommend them highly enough. These men clearly take pride in their work and they are extremely skilled and hard working. If you need to have a repipe done, my suggestion is that you go with Southern Arizona Plumbing.

Update
Called in. Called back in a hour.
Apt set next week. Not urgent. I need to run a camera down my 40 feet of sewer line to see if I am still getting roots.

I have been doing a Monthly treatment of one Gallon of bleach. To inhibit tree roots .

And 60 days ago I did the expanding foam.
Due again in March @ 120 days.
But I have to know now if I am on the right track.
Otherwise I have to save $ , to have my line sleeved to seal it. $6 k. More or less
Warranty for 50 years.  Beyond my lifetime.
We ll see.

I ll know next week for a C note. Worth it !

Update:
My treatment plan did not keep out the roots. Maybe inhibit. Two spots had 50 pct
Closure   Rest 20 pct. ten spots altogether.

So I had to invest another 500. In the high pressure water cutter. It clears the line completely.

I have to get it lined, (ccip) or replaced , @ even more money.
Or do this clean out every 100 days.
Tree roots are permanent.  We ll see.

My wife and i wanted to install a tankless hot water heater. Southern Arizona  was to lowest of four bids. They came in at the appointed time, were neat, and completed most of the job the first day. The water to the house was turned off for only two hours. They came back the next day and finished within the first hour. They were neat, cleaned up the mess and worked the first day all day without a break. We are very satisfied with the work they did, the time it took, and the price.

Everyone at Southern Arizona Plumbing is great. I am a real estate agent and I have been using them for several years myself as well as referred out to my clients. Everyone has been very happy with their service, they are very honest and pricing is a lot better than other competing companies when I've had to get bids for repairs. Highly recommend!

Not sure I can say enough about this company and its people. I had a very expensive water line break and this company DELIVERED. From the initial call I knew I had the right company on the job. Tim came out the same day to assess the situation and made arrangements for temporary water service to get us through the repair process. Tim kept me informed every step of the way while I coordinated things with my insurance company. Jake and Justin showed on time, every time and DID NOT STOP. They made sure everything was addressed with quality workmanship and made sure our landscaping was put back like nothing ever happened. Even coming out on a Sunday to finish the job. This water line break was not cheap, or fun but Southern Arizona Plumbing made it as easy as it could get. Will definitely use them again.

This team is great. James was so helpful and knowledgeable. They completed even more work than expected and they did a terrific job!

If you're looking for reliable and great service you need to give them a call.  We recently have an issue with a clean out and gave them a call.  Aaron R came out and quickly determined what the issue and was able to get if fixed at a reasonable price.  It's tough to find great service with great customer service but you can find it here.

I bought a home in August of 2017.  Between that time and Summer of 2018, I worked with Southern Arizona Plumbing in relation to plumbing concerns.  My realtor coordinated the plumbing scope in conjunction with the home inspection, which Southern Arizona Plumbing performed and submitted.  I received a report that plumbing issues could range between 10,000 and 14,000 dollars for full repair/ replacement of all pipes (liner under the house and full replacement of the mainline).  I was told that this step would be necessary in the future.  The home is an old one.  I understood that there might be issues with plumbing if nothing had been attended to over the course of the home's life.  Upon consultation with the technicians after an initial blockage a couple of months after I bought the home, and, my errant trust in the reliability and trustworthiness of the company (based on the recommendation of my realtor), I made the decision to have an extensive plumbing job completed late January of 2018, while I would be away from home.  In retrospect, I see that I should not have blindly trusted the real estate agent's recommendation in this situation, nor the word of the technicians from the company, and that I should have consulted with additional plumbing companies regarding both the scope of the work to be done and the cost.  However, I did go forward (I own that decision), and when it was complete, I saw this as just a necessary evil of owning a beautiful home.  And I was okay with that.

However, the subsequent interactions with this company are leading me to write this review.  Beginning in the Spring of 2018 (two months after completion of the major job), my tub was draining slowly, and my bathroom sink was as well.  Because I am not in town full time, I scheduled appointments around the different times I would be in town. Upon my return in July, the tub was continuing to drain slowly, and so was the sink.  

James, from Southern Arizona Plumbing, came to check the drain and to complete a drain cleaning service--however, this did not occur, as neither the sink nor the tub drain was cleared.  I was told, in a pretty aggressive and dismissive way, that the problem was that I had roots in the pipes causing the slow draining, that this was completely unrelated to any work done previously (this was repeated over and over), and that the pipes needed to be replaced.  I was taken aback both by the tone and the extensive nature of this recommendation (as the only and immediate solution).  

I was told that Aaron from Southern Arizona plumbing would be coming by to review the scene.  Aaron did not contact me until I made additional calls to the company.  He reiterated James' assertion that there would need to be replacement of the pipes in the bathroom, and that he and James would come back to review together and determine what the best course of action would be.  He made no attempt to clear the drain.  Two weeks passed and I heard nothing, so I followed up by contacting James to see what next steps might be.  I was sent a quote/proposal via email that indicated that I had two options, the low end being 3,400 and the higher being 5,320 (and included no additional response).  

After this proposal was sent, there was no additional communication, and I still had a drain that had not been cleared.  

I decided to do what I should have done in the first place when I bought the house, and that was to call for a second and third opinion from two other plumbing companies.  Both representatives who inspected the drain indicated that they could not verify presence of roots in the pipes, but affirmed that it is always a possibility.  However, in relation to the immediate concern of clearing the drains, they attended to that task.  The drain to the sink required a new elbow and washer (and now drains fine) and the tub was snaked (also now drains fine).  The company I am working with now let me know that, of course, there may be stoppages in the future (always the case), but at this time, the job I was hiring a company to do has been completed, and they made no recommendation for extensive work at this time.

I contacted Aaron at Southern Arizona plumbing to let him know of my concerns related to this job, and he was quick to respond to my complaint in the hopes that I would refrain from writing a negative review.  I appreciate his concern, and his willingness to help prove to me that there are roots in my pipes after the fact, but the fact remains that they left me with an unattended and un-solved drain stoppage for months, for seemingly no reason except to create the conditions in which I would move forward with an unnecessary expense.

With this experience behind me, I have learned some valuable (and expensive) lessons.

Sadly my house's drain lines and some water pipes are failing from age and poor original construction techniques. Over the past few months we have had Southern Arizona Plumbing out doing repairs. They have stood behind their work and did not stop until everything was perfect. They have done the extra step of cleaning up well, and even built a new bottom for the kitchen sink cabinet because the old one was moldy from a leak. I do sort of miss having a heated bedroom floor because the hot water line was leaking under the slab but I do like that my water bill is normal again.

We recently bought our first home. After two weeks the guest bathroom toilet clogged and wouldn't flush. We contacted out home warranty and they sent out one company who couldn't fix it and then sent out Southern Arizona. They couldn't fix it either so they came out the next week again with a camera. They told us that our house was plumbed incorrectly(house has been plumbed this way for 20 years) and needed to be re-plumbed. They submitted an invoice for a ridiculous amount of money that was denied of course by our home warranty. This was after going back and forth between them and our home warranty for two weeks over paperwork submission. We finally called a plumbing company on our own who promptly fixed our issue, which of course turned out to be a simple clog. This company is only out to make money off of people in difficult situations, They lied about the issue and made up an imaginary issue that in actuality was a simple fix. I would never recommend them. I am concerned for others who may fall victim to their up selling and unethical tactics. They are dishonest and take advantage of those in need.