Description
A Higher Level of Service Our mission is to be the plumbing company you can trust to provide a higher level of service. Our family will treat your family with respect and honesty. You can depend on our teamwork to solve your plumbing issue and communicate with you through the entire process while appreciating and valuing your time. With fun and integrity, we will educate you so you can make informed decisions regarding your plumbing repair. Our team's dedication to continued personal and professional growth will serve our clients long-term, creating a loyal community of clients that become family.
HISTORY
Established in 2004.
We opened our business in 2004 because we were looking to have a company that was run with integrity. Having worked at another plumbing company for many years, it became discouraging seeing the way that many plumbing companies conducted their businesses. We wanted to change that and change the way that our industry is percieved by its consumers. We believe in our slogan, Finally a Plumber you can Trust We remain a family owned and operated company, that is big enough to handle the job, but small enough to remember your name.
ABOUT BUSINESS OWNER
I have been in the plumbing industry since 1997. I started out in the office doing data entry. I quickly grew to like the industry, and that a necessary service was being provided. I wanted to experience all I could regarding the field I'd chosen, so I spent many weekends in the vans with technicians assisting with plumbing calls so that I was not just another receptionist on the phone. I started Robins Plumbing, Inc in 2004 and I take pride in my plumbing knowledge and I am excited to be able to show you what we can do as a company. I understand as a female that it is important to feel comfortable with the technician that shows up at your door. I would want a technician that was clean and respectful, and that's what I ensure you get.
SERVICES
Emergency Services, Sink Repair, Bathtub & Shower Repair, Pipe Repair, Toilet Repair, Water Filter Services, Bathtub & Shower Installat… , Water Heater Repair , Drain Installation, Gas Line Services, Leak Detection, Faucet Repair, Faucet Installation, Drain Cleaning, Toilet Installation, Sink Installation, Water Heater Installation, Sewer Services , Backflow Services, Garbage Disposal Repair, Pipe Installation, ,
Reviews
Jeanne L.
08/07/2021 12:00:00 SA
I was having tile flooring installed in my house and forgot to find a plumber to remove and re-install the toilets. Robins Plumbing was my life saver. Eddy came out and removed the toilets for the flooring installer and came back the next morning to re-install them. He was quick, efficient and very pleasant. This is the second time I have used Robins Plumbing and definitely would recommend them.
I have nothing but good things to say about them. They are very responsive and thorough in their work. They came in a timely manner to inspect the issue and set a return time to do the work within a few days. Through every step of the process they kept me informed of the progress and what needed to be done. I would definitely hire them again.
Teresa G.
11/03/2020 12:00:00 SA
Where to begin! We had Josh come out to fix a faucet at the home we were moving out of and here we are a few weeks later, having Josh back a few times to make necessary repairs at the home we moved from and repairs at the home we moved in to. What a nice guy, always informative and professional, we expect to work with Robin's plumbing for all our needs going forward! Thanks to all!
Flynn K.
01/07/2021 12:00:00 SA
We had a mishap with a drain pipe leaking so I called Robins Plumbing and they were quick to help. Not only did they get someone over ASAP. They also helped us find the restoration company and we got everything fixed and working great. A superior company and an overall phenomenal experience! Thank you Brian and Stephanie for the great support. I would also like to that Damon the technician that came over and did the work. He did a great job!
Talia C.
11/08/2018 12:00:00 SA
Hands down the absolute best! I have worked with Robins Plumbing on more occasions than I'd like to admit over the last several months. They were my 4th and final plumber called out after sewage backed up into my showers, tubs and toilets and we were left without sewer or water for 3 weeks.
Our 3rd plumber seemed to have a good idea of what was going on but quoted us over $8000. We were desperate and about to move forward with them, until my local landscaper recommended I reach out to Robins.
I called Robins late Friday afternoon/evening and spoke with Stephanie. Immediately I knew she she knew what she was talking about. She is extremely knowledgeable. She was also very understanding of the fact that we had gone so long without functioning sewer and water and she made sure her team was out asap. A 9' x 6' hole was dug, the line repaired and the hole filled in 10 hours.
Here's the kicker...Robins charged us less than HALF of the other plumbers quote!!! For those few people who have said they are expensive, I say YOU'RE NUTS! First of all, a business is a business and they have to make money. They have big capital expenses and hire excellent staff. Secondly, they are very reasonable. Third, if you think you can do the same job or better for less...do it yourself. Let me know how that turns out for you:)
I have worked with many Robins team members (most recently for a drain that needed jetting - ultimately saved me by discovering we had a d/w leak), and they are ALL FANTASTIC! Yesterday they ran the jetter 3 times to ensure the line was clear, and they showed me the line with the camera each time. I feel confident that most other companies would run it once and call it a day. They never made me feel like I was an inconvenience.
As I said, Stephanie is brilliant. Steve is phenomenal and very informative. Ryan was fantastic. Even their new staff in dispatch and in the field are beyond expectations.
I told Ryan that moving forward I only want them out for elective work like remodels ;). That being said, I recommend them with 100% confidence. Call them now! (And no, I get nothing from this review other than satisfaction knowing I am supporting a local and hard-working business that delivers the goods.)
Covid update - had a clogged kitchen sink (ugh) the day after Christmas. Called Robins Plumbing and got an appt for Monday. Nate came - completely professional. Masked up. Great job and fixed the issue promptly.
Great service. Helped us troubleshoot our kitchen sink leak and got it fixed same day. Very punctual and professional! Definitely will use robins plumbing for my next service!
I have been working with Eddie with Robins Plumbing. He's is helpful, knowledgeable and professional. Very reasonably priced and it's easy to get an appointment. They really helped me out of bind when I needed the plumbing inspected for a home I was purchasing. We have used them 2 other times since then.
Lisa B.
08/11/2021 12:00:00 SA
Our water heater broke and our home warranty company failed us. We were without hot water for nearly a week. We had to find somebody to help us fast! I saw that Robin's Plumbing had great reviews and gave them a call at 7 AM. They squeezed us in for the last appointment of the day and we had hot water again by 7 PM. GLORIOUS!
They were incredibly friendly, kind, clean, reliable and we are so grateful!
Ann S.
01/12/2021 12:00:00 SA
Very happy with Robin Plumbing and Nate our technician. We called Robin Plumbing on Friday for a broken cast iron drain pipe They sent Nate the same day who was able to give us a quote on the spot. Today, the repair is done and we are very happy with the result. Thanks Nate.
I'll preface this by saying I'm fairly obsessive and detail oriented, so I rarely give five stars for anything - but these guys did everything they said they would. Office scheduled easily, Damon arrived promptly (with a call ahead as requested) and did the work efficiently and professionally. Highly recommend.
My husband and I became a little panicked when our quick kitchen faucet project turned into a 3 hour nightmare that we couldn't undo or solve. We are so thankful that Ben with Robins Plumbing was able to come out in the evening hours on a Sunday night to complete the job and put us at ease. He was knowledgeable, kind, and worked very efficiently. He left the worksite clean and in great working order. We are so thankful for his services and will use Robins Plumbing again for any future Plumbing needs.
We needed a plumber towards the end of the work day and they were quick to answer the phone and tell me they could send someone right out to help me. They were very polite and timely. The tech was very knowledgeable and was able to remedy our problem quickly. I will use them again in the future.
I loved having josh come to the house. He has been reliable and kind and helpful. We always call robins plumbing for plumbing needs
Josh and Max were fantastic! They arrived on time, were quick, efficient, friendly and professional. Job was perfect and so were they!!!
Damon was so great! He arrived within an hour of us calling Robins and did some diagnostics on our tub that had backed up randomly. He taught us a lot about plumbing and was also super courteous with taking his shoes off at the door, wearing a mask, and just generally being a nice person. He gives plumbers a good name! This guy deserves an extra vacation day. Robins is definitely our go to. Highly recommend!
Vicki L.
09/01/2020 12:00:00 SA
Amazing Customer Service! Ben the plumber was beyond kind and patient with my novice list of questions and I would absolutely use Robins plumbing again!
Shout out to Josh and team for being f*cking fantastic! I've recently been dealing with a lot of subcontractors trying to remodel my home and some are way better than others. Robin's Plumbing is one of those businesses that is WAY better than others. Friendly, reliable, and quality work/service from start to finish. Well done.
Morgan A.
01/08/2022 12:00:00 SA
Damon is very knowledgeable, efficient, and experienced. We highly recommend him and the company for your plumbing needs.
Moses L.
05/11/2021 12:00:00 SA
We had a minor plumbing emergency, where a shower faucet would not turn off. The first company we tried agreed to come out, and then cancelled on us shortly thereafter. So we then called Robin's Plumbing, who also agreed to come out, but actually showed up on time and ready to help.
The plumber that arrived (Eddie) was great. He took the time to help explain what was happening with the shower faucet (I always try to learn what I can in these situations), and also found another issue that required repair (before it led to even more issues down the road). Eddie was able to get both repairs completed the same day.
We would highly recommend Robin's plumbing.
Tracy L.
11/09/2022 12:00:00 SA
I called Robins for an appointment and was able to get a visit from someone within a few days, Autumn came out and explained my options, very knowledgeable and friendly! We are going to move forward with the project and I do recommend this company to anyone in need of plumbing work!
Steve came out and fixed some major issues we had with our 31 year old plumbing. He not only fixed it all but he educated me throughout the entire process so that I knew what he was doing and that he was giving me exactly what I needed. The price was reasonable and the experience with Steve was great, so I will definitely be using Robins Plumbing for all of my future plumbing needs.
Ben and Nate were great to work with. They explained things clearly. Were hard working. Followed through with everything they said they would do. Cleaned up after themselves. And even adjusted my final bill where appropriate to make it as affordable as possible because we all know plumbing is not cheap. We had a water heater installed. Two toilets and an outdoor shower with hot and cold running water. Hope to use them in the future to install a propane line for a gas stove.
Best plumbing company out there!
We had a large plumbing issue in our condo. The cast iron pipes that drain all our plumbing in our master bathroom were cracked and needed to be repair. Damon and his intern Nathan came and did an outstanding job! They did everything they could to not destroy our newly remodeled unit to access these pipes. Damon is an incredibly skilled plumber and the got the job done in one day (he had to replace three cast iron drain pipes). The best part about working with Damon is he will try his absolute hardest to not have to damage your stuff in order to access the pipes. He saved our shower (didn't cut into it as most plumbers would have), our kitchen cabinets (went around even though it made his job harder), and also our vanity (just cut behind it without having to rip it out - most plumbers would have just ripped it out). 10 out of 10 would recommend! And be sure to ask for Damon, I promise you will not be disappointed!
Great customer service. Very knowledgeable young man came and was able to diagnose a leak in my upstairs bathroom. I believe his name was Wyatt. Thank you
Stephanie L.
07/05/2021 12:00:00 SA
Called Robin's plumbing due to a supply line burst. Robin's plumbing sent out an email with their employee pictures and name of my assigned plumber so I knew exactly who to expect. Josh came out and explained exactly what was wrong and showed us. He had everything repaired in less than 10 minutes. He was very professional and kind. Highly recommend. We'll call Robin's plumbing for any of our future plumbing needs.
Robins met there arrival time, completed the work efficiently and had great knowledge how to get the jobs done correctly. Brandon was my tech and he answered all my questions and was timely in his repair. Pleased with the work.
We had water pressure reduce valve that needed to be replaced. Eddy was the technician helped for us. He also changed the garbage disposal for us. Very professional and knowledgeable for his work. Definitely A plus!
We had our sewage pipes checked out by Nate because we just moved in to our house. He wss very informative and explained everything so we could understand. Will deffinately be using Robind plumbing in the future for any of our plumbing needs.
Nate was awesome, he gave me a quote first thing, did the job, i paid and he left. Great job!
Always friendly and professional service! Very reliable and affordable--I use them every time I need a plumber. Josh was awesome!
I've pretty much decided that Robin's is my dedicated plumber. Damon has worked on almost every single plumbing issue we've had and has consistently done an outstanding job. Our house is one of those older properties where you never know what you'll find in terms of set-up or pipes. The last time was a drain issue that started this past weekend. I called their always reliable main number and he was there within 2hrs. Not only did he return as many times as needed to complete the job, he was always on time, and always brought the enthusiasm. For me, a very stressful situation was made less so because I knew it was being handled.
P L.
09/09/2020 12:00:00 SA
Great job. Eddy was efficient and very professional. He took time to clean up after he finished each day. He new I was working from home and made certain I knew when he would be using loud tools and for how long. We are very pleased. I would highly recommend the company.
Amanda C.
09/05/2021 12:00:00 SA
Great, quality work! Ben came out on call and he was a lifesaver! He was super kind, friendly, and quick to assist. I needed to remove a sink and he came out same day, got the job done, and provided AMAZING service without any issues to the existing fixtures. I would HIGHLY recommend. I called in same day and he came out within 2 hours.
We had an emergency and Chris came out and did a great job. Robins is the only plumbing company I would call. They are honest and reliable.
Amanda S.
08/10/2018 12:00:00 SA
I would highly recommend Robin's Plumbing, and will certainly use them again for any future plumbing needs. When a pipe in our kitchen burst, we needed someone who could come out quickly. They could come out faster than any of the other companies in the area, less than 24 hours.
When Alex came out to do an estimate, he was professional, courteous, and knowledgeable. He was able to quickly figure out the problem, and was able to replace our pipe the same day! I so appreciated him taking the time to explain things to us, and the way that he double checked to make sure everything was working well before he left. Thank you Alex, for helping us out!
Scheduled the purchase and installation of a water heater for a weekend that I would be visiting my mother-in-law. Steve made the appointment and explained the estimate very clearly. Chris arrived on time, was very professional and completed the installation in a timely manner. The estimate was right on track. Will definitely use Robin's again when needed.
I had a plumbing emergency for a vacation rental in Scottsdale on a Saturday and Robin's Plumbing was fast to respond. Turned out not needing them that day, but I got set up in their system. The next week I had 2 broken toilets in another vacation rental and they came out and saved the day. Later I needed a broken disposal replaced, and again, they were there quickly.
When you need a plumber, you often need them right away. Because we are in the high end vacation rental business, we need a respectful, professional who is knowledgable and fast to help us with what we need done. Each of the 3 times I have called Robin's Plumbing, I have been impressed by their service. I recommend them highly, and they are on speed dial in my phone.
My husband wasn't able to install our new water heater so we reached out to Robin's plumbing on a Saturday midday and they answered, came out, and replaced everything by 7pm. The office staff and plumber were both friendly and communicative! It was a great experience all around. Thank you!
I made only one call for my leaky faucet to be fixed. It turns out it was the right call! Jeremy on the phone was courteous, easy to understand and knowledgeable. Chris the plumber was great. He gave me options and came the next day to replace the faucet. Thanks for being prompt and professional.
Michelle M.
09/10/2021 12:00:00 SA
This was my first time doing business with Robins Plumbing, and I am very happy. The technician, Eddy, was really nice and professional. I thought the issue was one thing, but I was wrong. Eddy told me what the actual problem was, and then explained why it was that.
I will definitely call Robins Plumbing for my future plumbing needs.
Autumn came back out after a water heater flush to install our new water softener system. I could not be more pleased with her professionalism and attention to detail. I highly recommend Robin's Plumbing and hopefully, you're lucky enough to have Autumn come to do the work..
Sherilyn S.
08/11/2021 12:00:00 SA
Thank you the amazing work and the prompt service!
Damon is great. Very nice and efficient
Lisa A.
11/12/2020 12:00:00 SA
This is now the 4th time my husband and I have used Robins Plumbing. They are always out quickly and get to work solving our plumbing issues. Once again we are so happy with their work. Josh came out and had our job done that day! He answered all of our questions and was very professional.
J.T. W.
01/07/2021 12:00:00 SA
Eddie from Robins Plumbing just installed a water heater and two shutoff valves for me at a rental condo i own in Tempe.
I usually do my own plumbing work but didn't have the time and my tenant was without hot water. I was very pleased with the finished work and with Eddie.
He was on-time, efficient and cleaned up his work area. I was a little indecisive about some aspects of the job but he listened patiently and offered suggestions.
I wouldn't hesitate to use Robins again and would recommend.
They came out and fixed my problem, a frozen washer faucet knob. It was in a super tight space and I was surprised the technician could fit. Great job.
Tracy E.
11/04/2020 12:00:00 SA
Robin's Plumbing was fantastic! They came out fast, diagnosed the problem and informed us of our options and completed the repair much faster than we expected. Eddie was our tech and was so informed, patient and knowledgeable. I would highly recommend this company!
Carol W.
09/05/2023 12:00:00 SA
I would recommend this business. I have been using robins plumbing for many years and have not been dissatisfied yet! They have always been fast and efficient and overall a great service. My technician today was Damon and he was thorough, offered many recommendations and solutions to my problems, and fixed my faucet today! I will definitely use them again as it is always a pleasure working with them.
Whenever we have a plumbing project, Robins Plumbing is the first call I make! They are very responsive, always on time and such a pleasure to deal with! All of the technicians are very knowledgeable and so friendly!
Toni N.
01/04/2020 12:00:00 SA
New Years Eve Day, 10 family members coming in and my hot water heater wasn't working. I called Robin's and the technician talked me through some simple steps to see if I could fix the problem. When that didnt work they sent out a technician. He showed up on time and fixed the problem. Ryan also explained everything he did and told me what to do if it happens again. The entire Robin's team were amazing, professional and kind. Highly recommend them.
do not use this company, the service is horrible and when you call and complain they try to throw it back on you. waste of time and money
Christine B.
02/09/2021 12:00:00 SA
Great service overall. Prices reasonable and professional and courteous staff. Took all the proper safety measures and COVID protocols.
Eddy just solved all THREE of our plumbing problems in a flash! He did his job efficiently, professionally, and with a friendly and courteous attitude. He explained the problems clearly, offered solutions, and was effective in solving all of our plumbing issues. Great job, Eddy, and Robins Plumbing!
Stephanie J.
12/09/2022 12:00:00 SA
Amazing work! Friendly technician. Called and had my work completed within 2 hours! Will be using them going forward!!
Autumn was great! Very detailed, helpful and efficient! Would definitely recommend Robins Plumbing!
Nicole R.
05/09/2023 12:00:00 SA
Great service! Fast response, everyone was friendly and helpful. Nathan was my technician and he was very knowledgeable, honest and answered my endless questions! Would 10/10 recommend!
Eddy very efficiently and cleanly fixed the leak in the main pipe into my house. I will be calling Robins again for my plumbing work.
Elena W.
03/07/2018 12:00:00 SA
Awesome job was done by Ryan today. He worked all day and had my bathroom completed cleanly and precisely. I would highly recommend their services.
I called Robins Wednesday to have 2 faucets replaced in our master bathroom. They showed up on time on Friday and did a terrific job replacing them! I highly recommend them!
Fast, efficient, affordable and responsive. Brian and Ryan did a great job repairing my leaking faucet. Good as new!
Great customer service! Not only installed our kitchen faucet but took care of several items he saw. He didn't rush through the job but took his time to do it right. I'll be using Robins Plumbing in the future!
Russ L.
12/07/2021 12:00:00 SA
This is my third review of Robins and unfortunately, they dropped the ball this time. Nate might be an excellent plumber, but his lack of communication led to a poor experience of my sink install. Then, Stephanie Robins made decisions without talking to me directly, instead using her receptionist as an intermediary. One of her decisions was to reverse an assurance her employee gave to me. I was told the cost of a diagnostic visit would be deducted from the cost of installing the sink. Days later, Stephanie's go-between gave me a reason why this could not be honored. Even if the employee gave me an assurance in error, shouldn't an owner honor the word between an associate of the company and the customer? Unfortunately, I didn't get an answer to this question because I didn't talk to her directly. I admit, I could have asked for a private interview, but after a week of waiting to get a sink installed, I just wanted the matter resolved, even if Robins didn't live up to the employee's promise. Most discouraging was the fact that I have been a loyal customer and have provided thousands of dollars of business to Robins in the past year. I was hoping for a little more care and empathy for a loyal customer. The go-between admitted to me that they have these information snafus with a customer about once every six months. She apologized that I was the unlucky one this time. Two mistakes a year is a pretty good record, so I'll continue to use Robins. Hopefully, I won't be that bi-annual mistake again.
I wrote this review on another site and Stephanie resorted to calling me ungrateful. She misses the point that there was a communication problem on her part.
This crew is truly professional. I am extremely pleased with the level of service and attention to detail. Their technician, Josh, kept me up to date with every detail. I don't live in the area and Josh had to go out and find a specific part in the area. Once he found it, it was replaced right away. He offered solid, cogent, professional advice from a distance and he and Robbins were very flexible. I will definitely be using these guys if I need plumbing services in the future and will certainly recommend them to anyone asking me for a good plumbing service. Well done Robbins and Josh!
The first time we used Robins Plumbing was an awesome experience! They fixed our kitchen sink. Chris was wonderful! Awesome customer service and truly cared about me as a customer. They even sent us a condolence card for our dog that we had to say goodbye to the day he was here. Today we had Eddy out to fix our upstairs toilet. Once again it was wonderful customer service. Both times they communicated thoroughly, were on-time, and the work completed was excellent!! I can highly recommend Robins Plumbing!!
Gerald S.
07/03/2021 12:00:00 SA
I've been using Robins plumbing for four years. Today I had a backed up bathroom sink. Eddy was over within an hour and fixed it. On a Saturday!
A very good experience all around, starting with a prompt response to my request for an estimate (which was free) to move our bathroom drain and some pipes for a walk-in shower. The plumber wrote up an estimate but modified it in a timely manner when I decided to go with a shower panel setup instead of a typical shower head and handle combo. We got on the schedule quickly and the work was done within a few days after the revised estimate was completed. Brian was our plumber and he was thorough, exacting, and fair. He made sure we knew how everything was oriented when he was finished so we wouldn't have any issues with the panel install. The price for the work we had done seemed like a great value to me. I would not hesitate to use them again or recommend them to others.
I called this company because it had some good reviews on google. They were right. Not only did they come within half an hour of my call on a Saturday, the technician was knowledgeable and efficient. He explained what the issue was and fixed it quickly. I will definitely use them when I need a plumber another time.
Tanner B.
08/01/2023 12:00:00 SA
I never leave reviews but am taking time out of my day to leave this amazing review so please proceed with caution when using Robins Plumbing.
Robins Plumbing is unethical.. There are way too many options in the valley to go with a company that lies up front.
I called in to schedule an appointment for fixing the p-trap behind my washer. The lady told me there is an $85 service charge that gets deducted from cost of the work.
The technician and I briefly talked out what the issue may be and agreed it was probably an issue with the p-trap. Because it is behind drywall, he quoted me $250 to cut open the drywall to diagnose the problem which I agreed.
Before he cut open the wall, he figured out that it was a simple fix of adjusting how the tube from the washer was fed into the p-trap. (Took him about 5 min to figure that out). No drywall needed to but cut open. He adjusted the tube and we were in business..
He proceeds to come back and says the total is $200 ($85 service fee, $115 diagnostic fee).... I reminded him that I was told the $85 comes off the top for the work so the total should be $115.. He said he didn't actually do work because he can't guarantee that will fix it.. (I never asked him to guarantee that fixed it)..
He also mentioned that if it didn't fix it I would have to pay ANOTHER diagnostic fee... (AKA we didn't actually diagnose it on this trip.. But I am still paying a diagnosis fee??). I explained how that didnt make sense and he agreed so he called his manager.. By the end of the conversation with the technician he agreed that the quote makes no sense and it was above his head. He advised me to call.
I call the office and speak with Clint.. He answered the phone with a sh**ty tone. He said no work was done, but a diagnosis was made... so the fee makes sense.. but also if they have to come back out, they would still need to charge a diagnosis fee
BECAUSE NO DIAGNOSIS WAS DONE.. HE FIXED THE TUBE.
Here is my feedback:
1. Clint should not be talking to people and has zero de-escalation skills
2. Clear up the line between what is considered work and diagnosis
Just save the headache and use a different company. There are a ton with good reviews.
Claudia W.
01/07/2022 12:00:00 SA
Robins is our go-to for any plumbing situation. Alex installed our garbage disposal in the past and is working on putting in a water line for our new ice maker. Robins is always quick, professional and well-priced!
This was the first time we used Robin's plumbing. Eddie showed up very promptly (actually a bit early which was nice) and was very knowledgeable and great to work with! Eddie replaced our hot water heater the same day, very efficient service. Thanks Eddie for a job well done!
Carol T.
03/09/2022 12:00:00 SA
Need a quick shower fix. They were super helpful and diligent getting it fixed properly and quick. Super nice and respectful.
Came out quickly on a weekend and took care of my clogged kitchen sink. Will definitely call again!
Jill M.
11/03/2020 12:00:00 SA
Nathan was wonderful. Very thorough and explained what was going on. As always.. love this company. We don't use anyone else.
DO NOT USE THIS COMPANY!!
They are dishonest and unethical. I had a few issues with a new house that my inspector told me about. I contacted them and asked them to fix the issues. There wasn't a leak from the faucet and after the technician fixed the problem under the sink he said there was a leak from the faucet now. I stood there and watched him take off the faucet handle. The tech said he had to leave and would come back later after another call (which I thought was strange, why would you leave a job that you weren't finished with to do another job?) A few minutes later he called and said he would have to charge me a service fee to fix the faucet. WHAT? So, I called the office and spoke to Brian. He told me the technician didn't touch the faucet and would have to charge me because they don't do work for free. I explained to him I was standing there and watched him work on it. He told me I was lying and they don't do free work. I told them I wasn't going to pay for something they caused. He told me they wouldn't fix it. I then told him that I was going to file complaints on all aspects of reviews and with the BBB. He proceeded to tell me that it doesn't scare him and to go ahead. I've never had such unprofessional, unethical service in my whole life.
Dafne O.
01/05/2021 12:00:00 SA
This is my second time using this plumbing company and my experience has been great both times. My garbage disposal stopped working so I called for an apt. They were able to send a technician the next day. Nathan, was friendly , professional and got the job done! Thanks guys!
They came out on a Sunday and took care of multiple problems, not just the critical issue that prompted the call. He never got frustrated, he just did it all. Very polite and wore a mask the entire time, a nice man that did a good job.
Karen S.
04/07/2022 12:00:00 SA
You just found your plumber. If you are reading this, you like me, do your research. These guys are THE BEST! I found my plumber for life. They do a stellar, professional job that is always done right and up to an impressive standard. They communicate with you and are upfront so there is no shady business. Thanks again Eddy and Mike.
Natascha P.
07/05/2018 12:00:00 SA
If there was an option for zero stars, that is what I would give. I called them for an emergency service because all of my plumbing was backing up in my new home. I initially spoke with very nice lady, that made me at ease. It was a very upsetting and stressful time, so it was nice to speak to some who seemed to care. They sent a tech out who couldn't find access the main sewer line outside. He said he couldn't scope through the vents because it would be murky. He also said he had to remove my toilet. The issues I had all started in the master, but he said it would be better to pull the toilet in the guest bath. Mind you it cost $250 just to remove the toilet. He removed the toilet snaked the drain and it didn't fix the problem... now he had to pull the other toilet another $250. Non of which is covered by my home warranty company. After he finished he assured me the problem was fixed, then 16 hours and $600 later everything in my house is backing up again. When I called the lady who answered the phone was argumentative and rude. When Brian a different supervisor from the one I had worked with initially called me back, he said he'd be glad to come back, but it will be a whole new set of charges. There aren't even words. Hands down the worst experience I've had. I would not recommend using them. They do not stand by their work and at the end of the day their only concern is making money and covering their tracks. Update: so after getting a second opinion, it turns out that my home does have proper clean outs. Unfortunately the technician was inexperienced and didn't see them under the sink in the bathroom where he pulled the toilets. Very disappointing!
Late on a Friday I discovered I had a leak in my kitchen faucet that was dripping water underneath the sink cabinet. It even was filling the leak trays I had under there and they were overflowing out onto the floor. I shut the water off and called Robins Plumbing Saturday morning. They said Ryan could be there in an hour. Ryan explained the risks with repairing the unknown brand of faucet I had and which I was all for getting a new one that I liked. He helped me find a new faucet to my liking and ran to the supplier to get it. Voila, I had a new faucet installed and new supply shut-off valves all before lunch. Stellar job, Ryan!! And thank you to Robins Plumbing!!! You rock!
Amie E.
10/09/2019 12:00:00 SA
Robbins plumbing was amazing and professional. It was last minute on a Saturday and a job that should've been easy to do by ourselves turned into the need for professionals. Our water was turned off all day so I was grateful that they were able to get to us the same day. Their tech was very professional and knowledgeable. He even took the time to explain step-by-step what he was doing so that we would know for future reference. The expense of a plumber was not something I was looking forward to but they were reasonably priced and even gave us a small discount for having everything already taken apart. I would definitely use them again and recommend them to anyone else.
Hti M.
11/04/2022 12:00:00 SA
We really love this service. Today we do our first call plumbing issue it was really great service woman did this service love it
Do not believe the owner that opened her company because of dishonest plumbing Her company is the dishonest company she speaks of. My shower was not working, the plumber came and quoted me $305.00. He did not tell me how long it would take to repair. He had the shower fixed in 7 minutes. (that's $43.57 per minute) Talk about ripping off the customer. I would never use them again and encourage others not to use them.
I've used Robin's Plumbing on three occasions and don't see any reason to call another plumber. I have an old house and have purposely kept my knowledge of plumbing to Gravity and Luck. Janet answers my call promptly, I then sputter out a barely intelligible description of my problem, and Janet being a pro assigns me a time and plumber anyway!
All kidding aside, my experience with Robin's Plumbing have been great thus far. Chris, Brandon, and Eddy have all been to my property, they've been prompt, courteous, and professional. Looks like they have a great team there, and they'll be my first call from here on out.
I have just had STEVE from Robins Plumbing over to fix a number of issues, and not only is he kind and friendly, but he is thorough! I'm all set now, and can't recommend them enough.
I had an issue with a clog in my bath tub and they came within two hours to fix the issue!
Thanks Robins for being there when I need you!
We had a great experience with Ben at Robins Plumbing. For sure we will use them again and recommend.
Quick, friendly service. Arrived on time. Cleaned up well after finished. Had to have a toilet replaced quickly. Called Thursday, came out Saturday morning (it was a secondary toilet). Tech was friendly, knowledgeable. Price was fair. Asked if I needed anything else done while he was there. I would definitely recommend Robins Plumbing.
Pete K.
11/12/2020 12:00:00 SA
Had a water heater leak. Old unit so got it replaced. They gave me options and installed a new one first thing in the AM. Friendly and knowledgeable.
Chris F.
01/07/2021 12:00:00 SA
We have used Robins Plumbing three times and for good reason because they do a great job. We've had several fantastic plumbers and the latest was Eddie today who did a great job. We highly recommend this company!
I needed to get my washer water hookups replaced and called another company first. They were very expensive. I ended up calling Robin's and they ended up doing it for less than half of what the other company quoted me. Grant came over and did the work in about an hour and they recommended a company to fix the drywall as well. Very professional and easy to work with. I will definitely use them again.
I was extremely impressed when Damon and Josh Perry arrived quickly after I called for a service. The techs were very professional and explained what the service was needed. I would call this company again due to the service and prompt arrival, josh and Damon are to be recognized for their service and how they interacted with me, thank you guys
Jaron W.
06/11/2021 12:00:00 SA
We encountered a soft blockage in our main pipe at 10pm at night, and Nate showed up within 20 minutes. He was truly fantastic. The job ended up being more than anticipated and he saw it to completion, while explaining absolutely everything. I asked him to explain it to me like a kindergartner, and he did just that. HIGHLY RECOMMEND Robins Plumbing, and will most definitely use them for anything in the future.
I called over the weekend when my water heater went out. They called back right away and offered emergency service but I opted for an appt that week. She walked me through what to do with the hot water heater in the meantime, which was super helpful. I was texted a day or two before asking if it was ok to push the appt to afternoon because there was a job that was going to take a little longer - I appreciated the heads up. Eddie called me in the morning to confirm the 1 pm appt was still good. Then he called to let me know he was on his way. Showed up on time, was very professional, courteous and speedy. Quote was very reasonable. I communicated with them via text to let them know what kind of tank i was looking for, so he knew what to bring. I have to say it was the most comprehensive plumber visit I've ever had - start to finish, every detail was well executed. Clearly this company has a vision and they're sticking to it! Well done!
David D.
03/01/2018 12:00:00 SA
As a Home Inspector, there are some properties that I recommend a more in depth evaluation by a specialist. Throughout the years Robins Plumbing have been honest plumbers that I trust in my own home and refer my clients to.
Robins Plumbing has been servicing our Company needs for over 20 years now and has always provided us with honesty, quality workmanship and professionalism! They have the best pricing we have found! Thank you Robins plumbing
Mary B.
08/09/2021 12:00:00 SA
Great job! Personable, extremely competent and helpful. Great diagnostics in determining the root cause and making sure the issue was really resolved. I highly reccomend. Will use them again.
Came out same day and fixed our water heater! Thank you very much the technician was polite and knowledgeable too.
Very responsive
Autumn was awesome. Went right to work. Gave me options to fix the problem.
Thanks Autumn
I have had 2 use Robins plumbing twice now, and have been very pleased. Both guys, Jeffery and Steve, were both very personable and customer service oriented. And their attention to detail, and not leaving like they see not even there was an extra plus for me! I highly recommend them!
Amber M.
07/01/2021 12:00:00 SA
Josh was amazing to work with! Quick, transparent, and so courteous! Hard qualities to find these days!
Nate did a great job fixing our hose bib and the price was good as well. Will definitely be using them for future plumbing needs.
My Delta kitchen faucet has started a slow drip. We like the faucet and it is not that old so thought we would call a plumber to fix it. The lady on phone was very nice and a very young man showed up on time wearing a mask. That was good. He said we don't fix faucets any more we just replace them. He said not easy to find the cartridges for these Delta faucets, which I found hard to believe. He quoted a price of $650 to replace the kitchen faucet. I said no thanks. Cost me $85 for him to tell me they don't fix faucets any more. Your response is not true. Your guy said he does not fix faucets, just replaces them. He said hard to find the cartridge to fix them.
Thank you Eddy for being so patient! Ironically, someone else had a plumbing service scheduled at the same time so the water for our complex was turned off. Eddy was able to chat with the other plumber and worked side by side with him to address our issues while the water kept getting turned on and off.
Overall, Eddy was super helpful as he provided instructions for replacing our old 2008 water heater and swapped out our old garbage disposal for a new one!
I used Robins Plumbing today. Matthew arrive early and work continuously to get the job done. I highly recommend Robins Plumbing.
Claude W.
06/03/2021 12:00:00 SA
I needed a ball valve installed on my waterheater inlet. Alex knew just what to do. Within a matter on minutes he was addressing the addition and was finished in about 15 min. I also needed a new outside hose bib sweeted on. He removed the old one and finished in about 20 min. He cleaned up and checked for leaks. All is well. Thanks Ms. Stephanie for sending Alex.
Showed up in a timely manner, and did diligent work. Would definitely recommend to anyone out there looking for a knowledgeable, clean plumber.
Gena F.
01/05/2022 12:00:00 SA
We were selling our home and closing right after the holidays! Two very stressful things to do! We had a couple of things we wanted to get taken care of before we moved out for the new owners and it was very short notice! I called Robins and Kali answered, very detailed and accommodating! Alex their plumber was out next day promptly ( actually called and was early) and took care of everything we needed to get done! It was a seamless process, great customer service, and the work was done correctly!
Just one less thing to stress about now! I absolutely recommend this company!
C C.
08/03/2021 12:00:00 SA
Always responsive, even on evenings and weekends. They've installed a tankless water and unclogged my main line at least 4 times over the years. Nice people
Shannon D.
01/04/2021 12:00:00 SA
Very professional. And transparent with fix. Will hire them a again! Nate was knowledgeable and professional. Came out in a timely manner. Excellent service and reasonable prices.
Rick G.
02/09/2021 12:00:00 SA
Courteous and professional. Janet was very friendly and helpful on my phone call. Wyatt arrived and at the appointment ready to work, informative, and polite. Excellent service and will use again.
Bob K.
03/06/2018 12:00:00 SA
Robin's Plumbing did a great job replacing my water heater, and provided a lot of valuable information in choosing the right model for my home's needs. I also had them repair a bathroom faucet supply line (the original, 18yr old shut-off handle had broken, rending that supply line as 'always on').
I've not only recommended them to other family members, but many friends and neighbors as well. When you want a professional plumber that will do quality work, I can't recommend Robin's Plumbing enough!
Chelsea E.
05/05/2021 12:00:00 SA
Josh just came out to help us find a leak behind our shower wall. He was professional and courteous, explaining the steps ahead of time. Costs were clear. He even offered to vacuum up the dust from the drywall removal.
Alana B.
10/05/2019 12:00:00 SA
We had two small jobs at two different properties - Grant was great. On time, friendly, good with all our pets :)
We will definitely keep using Robins.
Mitch R.
10/01/2019 12:00:00 SA
Very happy with Robins Plumbing. Damon did a great job and provided excellent customer service. His truck had a transmission problem, causing him to be about 15 min late. He gave me a heads up call letting me know of the problem and that he was on his way. That's the right way to treat customers.
I also met Steve and Stephanie at the office...both very friendly/helpful and professional. Thanks, Robins Plumbing!
Great job! Damon and Jason came and quickly got to work exploring everything they were doing along the way. They fix the problem and cleaned up after themselves. I would definitely recommend them to anyone.
Michael R.
07/08/2018 12:00:00 SA
Great service, called on a Sunday and Ryan was at the house in less than an hour. Gave us the best option to make the repairs and then fixed the leak in less than 30 min. We were very pleased with the service tech Ryan. Very professional and prompt with repairs.
Skyler T.
10/02/2021 12:00:00 SA
We needed help inspecting our sewer system. They were able to help same day! Very professional and easy to work with! I hope all plumbing experiences are this good! Eddy was great to work with!
Jessie P.
07/09/2021 12:00:00 SA
Was the only plumbing company who, without hesitation, had the time to attend to our leak the same day, within hours. Plumber did a great job, took care of our two separate leaks. Kind of pricey, but given the fast response and efficiency in work, it was well spent.
Called Robins Plumbing on a Saturday around 2:15 PM. The water softener had been removed from one of our rental properties and the loop needed to be soldered back in. A relatively simple job with two elbows and a 4 inch piece of straight copper. But, the house water had to be turned off until the job is complete. So, it was a bit urgent. We figured getting someone to come and do the work on the same day would be a challenge or we'd be gouged on price. We called a dozen places and had three say that they could fix it same day. Autumn answered the phone at Robins Plumbing and could not have been friendlier. She said schedules were tight for the day and it was unlikely they could send somebody. She spent a good five minutes working on the schedule to figure out how to help us, which I really appreciated. She ultimately found that Brandon could come on site within the next 60 to 90 minutes to fix our issue. I figured if he was as friendly, knowledgeable and service oriented as she was, it would probably be a good thing.
A huge storm rolled in with crazy wind and lots of rain just before Brandon was due to arrive. Brandon still met his commitment and even texted me when he was on his way to tell me he was 15 minutes out and might be a couple minutes late due to driving through the storm. Turned out when he got there, he was driving a large, professional box truck from Robins that was likely blowing around in the wind like mad. Brandon could not have been nicer or more knowledgeable. Even though it was a relatively simple job, he explained my options and the cost associated with each. I really appreciated that. I also told him I'd like to brush up on my soldering skills and asked if he would mind giving me some tips as he did the repair. He was phenomenal, shared with me why he was doing what he was doing and what the benefits were. He was friendly, communicative, knowledgeable, professional and genuinely concerned with our satisfaction. We really couldn't have asked for more in an on-site plumber.
As for the price, it was just over $200 for what seemed like $20 worth of parts and 25 minutes. But, compared to other plumbers this was an excellent deal, over $100 less than another and the fact that he had a massive truck with all the parts and correct tools and his knowledge along with the information he freely shared, this was an excellent experience and worth it.
I would absolutely recommend this company, they truly feel like a family owned company that cares. And I would highly recommend Brandon, specifically.
Jason S.
06/07/2018 12:00:00 SA
Great job by Steve, on time and friendly. This is our second time using Robins Plumbing.
They were on time, very professional. Eddy diagnosed out problem right away and was able to fix it same day. He showed up in a mask. He kept the work area very clean which I appreciated since it was in my bedroom.
We called Robins Plumbing and the girl who took our call was professional and kind. Damon showed up within an hour after our call. We had a sewage backup problem and needed someone ASAP. He had the problem fixed within an hour, was super friendly, and informative. He was also kind enough to answer some other generic plumbing questions about water softeners and RO systems while he was out. 10/10 would recommend and will be using them again for future needs.
Haley M.
12/03/2022 12:00:00 SA
We had issues with our pipe out to our street and they responded very quickly to fix. We then had a late night issue and they responded very quick as well. Friendly company:)
We called Robins Plumbing at the recommendation of our neighbor. The woman that answered my call asked me what the problem was and immediately identified it as a water hammer issue. She told be to check all of the valves in the house to make sure they were all open all of the way. She tired to save us money and a service call. They all were and I called back to make an appointment.
Steve came out as scheduled and figured out what the issue was and capped off a shower head until we could get a replacement valve from Kohler. He also changed out the plumbing in our master bathroom toilet as it was plastic to metal and not working well.
Steve was very very professional, knowledgeable and courteous. I tried to pick up a piece of scrap and he would not let me clean up after him. I would highly recommend Robins Plumbing to anyone needing service in the Valley
I had a great conversation with Steve and he explained that the $650 toilet replacement quote included the new toilet, which I wasn't clear on when the technician was here. He also said that in the future, all estimates will be in writing to eliminate that sort of confusion. Clearly there was some miscommunication and misunderstanding about the cause of the toilet leak. In regards to Robins's response to my original review, I must point out with humor that installing a new garbage disposal would be pointless since it's the on/off switch that doesn't work, so a new disposal still wouldn't work.
I modified my original review to eliminate the suggestion that Robins was trying to sell me a product I didn't need. I believe the technician thought he saw something that wasn't there. I'm glad I got the second opinion, though, which saved me a lot of money.
Carla R.
11/09/2020 12:00:00 SA
Quoted me $450 to fix a leak. I just replaced the nozzle and fixed it myself! Ridiculous.
Owners response is FALSE! Liars!
Thelma M.
06/10/2021 12:00:00 SA
The work was completed timely. Josh really knows his stuff! Very patient and non-judgement all. Hope you learned a few Spanish words, Josh!
Ashwin P.
08/10/2018 12:00:00 SA
Robins Plumbing had fantastic service and went above and beyond in all aspects. Alex came out immediately and reviewed the situation. He quickly offered a solution, and gave a fair solution. They got the work done quickly and cleaned up right after they were done.
I appreciate their thoroughness and diligence in fixing my kitchen sink issue. I would highly recommend Alex to come out and look at your plumbing needs.
Had a backed up line in the middle of the night, a technician was out within an hour! Everyone has been really friendly. Recommended a couple other items, it no pressure up sales. I will use again and tell everyone about them.
Tawney H.
11/05/2020 12:00:00 SA
I hope to have more time to provide additional details at a later time, but we are extremely disappointed in our interactions with Robin's Plumbing, particularly in dealing with Steve. He was deceptive & dishonest. A simple resolution would have been to refund the $85 charge after he discovered the error, but instead we were put on hold, told we would receive a callback, etc. Instead, we repeatedly called back & followed up only to continue to get the run-around. Steve told my husband he was not the person in charge of refunds, but later told me he was indeed the person responsible for making that decision. Unfortunately, the company's reputation for being full of integrity fell short on multiple points. Long story short, the fee was never reversed, even though the invoice work description was not complete & the employee sent out to evaluate the damage did not do anything when he came out & no follow-up was done. In fact, we were told that the employee was in an accident & later told that was not true. We invested hours of time attempting to get our money back with no success.
Jacob M.
08/10/2021 12:00:00 SA
Eddy was great in not only fixing our plumbing issues but training and helping us understand how to fix in future and maintain.
I highly recommend Robbins Plumbing. Grant, the service technician, was able to quickly identify the source of the leak and made an efficient and cost effective repair to resolve the issue. Grant was very courteous, professional and knowledgeable. I would not hesitate to call Robbins Plumbing for any of my future plumbing needs.
Joann C.
12/07/2020 12:00:00 SA
Really the best plumbing company. I'm living in an older home which has required ongoing fixes.
I've used Robin's plumbing everything & they've never to re-do or fix something they've done. Prices are fair too.
I highly recommend for quick & reliable service
Autumn did a fantastic job with our plumbing problem! She was thorough and explained what was needed to fix our issue.
I'm a Robins Plumbing customer now!
I spoke with Stephanie for a good half-hour at the office about her business and my business as well as getting my sink repaired. My wife woke up this morning with a leaky sink. We were referred to Robins plumbing from a water restoration company.
Ryan drove all the way from Phoenix to Gilbert to work on our leaking sink. With a turn here and a turn there , our sink works perfectly. Ryan did install a new valve as well. I will be calling them in the future for my plumbing needs.
As an insurance advisor I need to work with good people and I'm happy they were accommodating to my schedule.
I would not trust this company. We are a family of four (wife, myself, and twin 5-year-old boys). We only have one bathroom in our house, wash clothes using cold water, and only run the dishwasher at night when everyone is in bed. I had an issue with an old water heater and called Robins Plumbing. We paid over $2k for the tech to replace the electric water heater with the same water capacity (50-gallon) unit. I should have a VERY strong unit if you compare the costs from Home Depot or other supply houses. However, we had problems within the first week. Unfortunately, if two people take a hot shower back-to-back, you run out of hot water. The tech came out and informed me that the unit was working correctly, and to fix this problem, I would need to pay an additional $1500. Robins Plumbing water heaters are costly, and this should not happen, especially with the size of our house and the length of our showers. Two people should be able to take a hot shower, especially two 5-year-olds who can't take that hot of a shower. Either the tech is lying to me regarding the unit working correctly, or Robins Plumbing installed a subpar unit. I would think twice before having them replace your water heater.
Eddy performed a number of repairs/installs for us in one trip and was super easy to work with. He fixed a toilet, two leaky faucets (one on the house since I had extra cartridges), replaced two leaky tub faucets and replaced a kitchen sink faucet. Everything worked as it should after the fact and looked great! Have used Robin's Plumbing several times and will keep them in my wheelhouse for all my plumbing needs!
Julie W.
12/01/2022 12:00:00 SA
I hired Robins Plumbing in June of 22 to replace two outdoor faucets for the water hoses. I paid $360 for this service. one seized up and would not turn off so I called them out to close it because I was unable to budge it and the water was on. They charged an additional $85 today to do that. And told me it was my water that was the problem. I was not told I would be charged for this when I called. I had the previous faucet handle for 23 years with no issues, but the one they installed lasted less than 6 months. I was also told by the owner that they dont manufacture the parts and do not warrantee them. Owner was extremely rude on the phone and told me I should have done it myself if I didn't want to have to pay again. He also said I am not afraid of any review when I let him know I would be leaving an honest review of my experience. If you want to pay for overpriced work that you will then again have to pay them to fix...call them. If you want an honest plumber, go elsewhere.
Frank O.
09/08/2021 12:00:00 SA
Our sewer sump pump had stopped working and the tank was overflowing.
My home warranty wasn't t able to to have someone come out until the next day if not later, so I found Robins Plumbing who was able to come out the same day.
I am giving them 4 starts simply because the pricing for the service fee (quoted on the phone) was not what I was charged when Nate arrived. I would have liked to been informed that the service fee (emergency) would not cover the diagnosis-
Nate was professional and explained his findings- I would recommend them to my friends and family.
Joey was great ! He hooked my natural gas line up to my natural gas grill ! And he explained everything to me . I highly recommend joey from Robins plumbing !
My new refrigerator arrived from Lowe's and they were unable to install it due to it lacking a shutoff valve. So, it was placed in a corner of my home. I called Robbins plumbing and Eddy came out later the same day. Although he didn't have the part on him, he shutoff the water at my main and placed my new fridge in its spot. This was key because I don't have an R/O system and I was counting on the filtered water from the fridge. He returned a day later, added a new shutoff valve and took my old refrigerator out to the garage to move it out of my dining room. The water on tap was absolutely magical after a stressful move-in and I was incredibly grateful. Eddy was exceptional in every way that is hard to truly express. The work he did was solid.
Because we are not professionals in the services that we need, the uncertainty of not knowing if you're getting the right information and quality of work can be terrifying (costly and frustrating), so I rely heavily on referrals and reviews to help me pick companies - and so this why I needed to take the time to write this review... I've used Robins Plumbing several times now and each and every time, they do not disappoint! I trust and know that I'm getting quality work with knowledgeable owners and technicians. They've given me their professional advice through the years and I trust in the work that they do. In regard to my most recent service, the technicians were Damon and Grant and both were tremendously helpful, knowledgeable and willing to go the extra mile to help me understand what my situation was and what was needed.
I highly recommend Robins Plumbing in all of the services that they provide!!
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