On The Side Plumbing

Finding an honest and competent plumber (or mechanic of any sort) is like finding a unicorn. Well, I found a one-horned horse here in Tucson.

I just moved into a new house and found the tub clogged. I called On the Side Plumbing on Monday and they were here at 8am Tuesday morning.

The guy was so nice and even showed my kids how to snake a drain and told me all about my plumbing in this old house. It was a like master class and tutorial on plumbing as he worked.

Turns out it was the owner, Benjamin, a third generation Tucsonan. He welcomed me to Tucson and walked out.

What a wonderful person and great company. And if there is any doubt that this is a real review, just look at how many I have written and realize that I really did just happen to find a unicorn.

Use this company because they deserve good customers and you deserve honest, competent, and friendly service.

My real estate agent recommended On the Side, and I've gone on to recommend them to friends! Ben has always been professional. I'm not always super happy to be needing a plumber, but I'm happy to see Ben because I know the job is going to get done.

Well, I wish I could rate them based on their work. Unfortunately, I can only rate them on their (lack of) professionalism when it comes to making a commitment to do an estimate. Initial call went well, I thought.  Explained what needed to be done, chatted a bit more about it and then was told that they could come out between 3-5 pm that day to do a free estimate. Gave them the location info, my number, and instructions on how to get into the back yard where the work was to be done (just through a gate). And that was it. Heard nothing else. No call to say they couldn't make it or that an emergency cropped up. Nothing.

They may do great work IF they get to your place. But I wouldn't know since they didn't show.

NOTE: This review is extremely similar to another review of mine for another plumbing service. That's intentional. I had the same experience with both. Set up appointments for estimates with both. Neither showed or called.

Benjamin and Sergio solved a problem with our bathroom that has been bothering us for years.  We highly recommend Benjamin's plumbing artistry.

Ben is top notch. He was able to skillfully resolve an issue that 5 other plumbers could not.  He is a brilliant problem solver and accomplished several tasks and a timely manner.  With all of his know how he is very approachable and easy to talk to. He explains in simple terms what the issues are and how he intends to fix  them, while demonstrating verbally and visually with evidence of the precise problem, the cost of the parts and The value it will take for him to feel confident in a superior resolve. Truly an excellent plumber. Well worth the funds.

Called numerous advertised 24hr plumbers around 11pm on a friday night after main water line bursted. Most of the companies had a tech call me back and all suggested i turned off the water at the meter (i had already done so). We needed water in the morning, but they had a reason or major delay for not coming out. Called On the side was immediately connected to a tech(Ben), he asked me to send some pics via text so he could gather supplies and head over. Gave me a 30-45 ETA arrived on time. Ben has given me an estimate, but after he repaired it, another leak was found... the guy went above and beyond,He and I dig up the driveway and he replaced an entire section. During the 2-3hours it took we chatted and I was super impressed with his character. Came time to pay.... he refused to upcharge and honored his first estimate. This company has my business for life. Highly recommended!!!

Do NOT use this plumber..! He had quoted it would be a full 8 hr job for my 2 bathroom fixes but started at 2pm & didn't leave until about 7pm. After I paid him & thanked him, he began to go into politics, religion, & COVID being a hoax. When my husband checked the work & wasn't satisfied (pics below) I asked for him to come & correct it & he told me to reschedule & that he would charge additionally. I told him it was obvious he did not follow the manual directions bc he was trying to lie out of his lazy work.

Highly recommend. Friendly, arrived within the time window, took time to make sure I understood. I was told that I was going to need a new sewer line. Ben came out, asked what was going on, I explained. After listening to me, he said it really did not sound right and wanted to see what was going on himself. After looking at the line and taking the time to explain the pipe, Ben told me I do not need a new sewer line. There was nothing wrong. Ben just saved me 4500+, and lifted a big weight off my shoulders!! Thank you Ben

Ben is a professional and knowledgeable plumber who does an excellent job. He has flexible and long hours and strives to fix the problems quickly and honestly. He shows you exactly what the issues are are how to fix the problem. I would highly recommend this skilled professional for any plumbing need.

Ben is an honest and reliable plumber, something I never thought I would find! He doesn't try to upsell you on things you don't need, if it can be fixed he will fix it and not tell you it has to be replaced. He even answers his own phone! He has done quite a bit of work for us on a rental, and since we live out of state, his reliability has been a great relief!
I think other people have also entered reviews for him under Ben on the side plumbing here on Yelp.
Call him!

If you're looking for a knowledgeable, friendly and very professional plumber, call Ben. Not only does he do great work but he also provides the greatest customer service.
His latest job for us was working on our remodeled kitchen and bathrooms. This included coordinating with our tile contractor, new plumbing in our custom shower. With his extremely busy schedule he was able to squeeze us in after hours and on the weekend at no additional cost. He did a fantastic job!
I highly recommend On the Side Plumbing for all your plumbing needs.

I wish I would have known about this business when I first moved into my home. Ben was extremely helpful, and very knowledgeable. I am so blessed to have found a reliable person. I would recommend this company to anyone in need of honest opinion and honest work.