Molly Maid of East Phoenix and Paradise Valley

Disappointed in the detail of this company. Low china cabinet item not moved from the top so dusting only in front. Coffee station not moved to clean behind. Coffee maker not cleaned on outside had visible coffee residue showing. This overall was not a professional cleaning. Over $300 for a deep clean. I think for 1 1/2 hours this is outrageous. I cannot recommend this company. Too many missed details to mention. In this post.   This was more of a quick clean. Worth half the price if that.

I am getting ready to sell my house and needed it nice and clean for pictures to be taken.

I had team #9 Jesus and Daniela clean my house and they did an amazing job.

They showed up right on time and did an excellent job. My bathrooms look spotless and my floors are now picture perfect just like I wanted.

My house smells clean without overly harsh chemical smells and it was just exactly the help I needed.

We love Molly maid! They have been coming to our house for over a year. And they always show up on time and our house always feel so great after they leave! They're very friendly and kind.

wonderfully professional and prompt. I am difficult  to please at times,  but I have not been disappointed. I can highly recommend the teams!  I am on a limited budget, but I will pretty much always keep molly maids  factored in!  the office staff has been very friendly and helpful.   feel safe in giving  them  a call.

Had my mom's house cleaned (2/27/23) By Molly Maids East Phoenix. Today I am left with complete dissatisfaction.  I was quoted 190 to 300 dollars. Before the team arrived, I was contacted by management (Kurt) and told they were sending 3 cleaners instead of 2. I was also told that 3 cleaners would get the job complete quicker and would not impact the cost.  However, Kurt already had a final cost of 270 dollars. The cleaning area was only about 900 square feet. My mom lives alone and she keeps the home very tidy. She was just concerned about areas she couldn't reach like ceiling fans. During the appointment, it became obvious that they were going to remain in the house for the complete 1.5 hours (270 dollars). Having a 3rd cleaner was not impacting a completion time.  I would not be as upset with the cost if the cleaning was excellent. Unfortunately. there were several areas that remained visibly incomplete. The ceiling fan was barely brushed with extendable cleaning tool but needed a thorough wiping. Today I spoke with Kayla a local manager and all she could do was apologize. I spent 31 years in the Navy and I am sad that we have places like this that the bottom line clearly overrides producing a great product. Molly Maids was more expensive that several other services I researched. I went with them thinking that a business this size had to be reputable. I was wrong.

I have used Molly Maid for the last year. For the first 4-5 months, they did an amazing job and I felt very comfortable with their work. Then another team of theirs came to clean, and the workmanship and cleaning level slid dramatically (and supposedly this was a very experienced team). The first teams' did a thorough 1-1/2 hour cleanings but this new team's cleanings took less than 50 minutes, and they missed obvious things. They also were careless with my belongings, chipping and cracking some unique art-glass objects that in the past had been treated with care. Then, last month, a member of that 'experienced" team stole an expensive gold and opal necklace from my jewelry box. They were here less than 40 minutes that day and bolted from my house before I had a chance to check their work. I reported the theft to Molly Maids, who said "we take these kind of allegations seriously", however, when I requested that the cleaner return my necklace, they did not respond nor acknowledge the theft. Do NOT trust Molly Maid.

NOT A GOOD VALUE.  I was charged $160 for two people who stayed less than one hour.  Approximately 50 minutes.  That equates to $80 an hour per person.   The cleaning was ok, but did not mop the floors at all.  TOO EXPENSIVE For what I received.  This was my first and last time using this service.

We have used this company for many years, more than 20:years I think. They aren't cheap but we hear we aren't overcharged. When we call they clean the unit within a few days.  Very rarely we have a problem because normally an experienced worker is training a new person. I think we once had something broken and occasionally dust is overlooked.  On the other hand, once I came in to get something and saw an employee checking a top shelf from a ladder to make sure it was dusted.  We use them when we need the unit and recommend them. .

Do not hire Molly Maids to clean on a regular schedule.  We contacted them at the end of October to get an estimate for monthly cleaning services.  They could not get us "on the schedule" until after Thanksgiving.  The day of our cleaning I had a window given to me only to receive a call that they were going to need to change the time.  I was told it would be 3 people and it was 2.  The cleaning went well and I was very happy so I set up a schedule for monthly regular cleaning.  Move forward to today the date of my next scheduled cleaning and I was given a window of 8-4:30pm.  They call me this morning and can't get to me today. Not only did I re-arrange my entire schedule to accommodate the window but now they don't think they can even get to me this week.  Poorly run business and you can't count on them.  DO NOT USE!!!!

Update to previous review: Molly Maid has since contacted me and apologized for the miscommunication. They also issued me a refund.

I was given a quote for $98 per hour for a team of 2 to clean the kitchen, living room and two bathrooms of our new home (which was about 700 square feet of space to clean). They were there for 1.5 hours so it should have been
$150. I get charged $212 and find out when I call that they sent a team of 3 so charged me for the extra person without my permission. Don't use molly maid.

Notified in a timely manner the cleaning crew would be a bit late and revised the time.  They were fast and efficient.  Arrived with all requisite PPE.  Did a fine.  Very pleased with results. Would recommend MM services to anyone.

Avoid these scam artists like the plague . We had them come out for a cleaning estimate in our 1570 sq ft 3 bedroom 2 bath single level house . We wanted 3 rooms of tile washed , 3 small bedrooms of laminate brushed with Bryce cleaner , dust shutters ceiling fans counters and furniture where needed . The price for 3 hours was the special of $525 but if I sign now for every other week it's only $130 . I responded as a clinical rph I have a bit more education than the house cleaners and my salary is nowhere near that . I showed them the door . My wife and I keep our place fairly tidy . We have another service coming out to clean for $375 less with very good reviews . AVOID MOLLY MAIDS !!!

Thank you!  Thank you!  Thank you!

We have had Molly Maids clean for us for over a year now!  I honestly don't know why I have written a review until now. We are so appreciative of the service and detail   It is always so nice to come home after they have cleaned. Thank you again for all you do for us!
The Team 5 ladies are amazing!

THE WORST CLEANING EXPERIENCE EVER

They are Scamsters - 2 Member team at $80 per hour sounds like a deal at first, but they do the work real slow to earn more and rob you.

I have been using services from other providers(Amazon or Handy) and also from Individuals time and again for my current apartment.
Apart from the fact that this is the highest ever I paid for the similar/better cleaning of this Apartment, "Molly Maid" is the Slowest and Incomplete/Crappy Job I have ever experienced.

I couldn't find a better word to convey my experience and agony. Especially after the amount of Work I had to do to make my place easier for cleaning by getting moving most of the things to create better access for the job.

I will Never Ever choose their services again. I just want to make sure that I do my part of Responsibility by leaving a Review/Complaint to have the world apprised of my experience.

When they arrived advised just had carpets cleaned and tile steam cleaned no need to clean floors or the refrigerator. The entire house was empty. We asked they dust the tops of the kitchen cabinets.

This service was to be a deep clean - that is what I paid for.  Instead I received a very good clean in the two bathrooms and oven.

Items found not to have been done:  Inside laundry room - nothing done (laundry room inside home off kitchen); Baseboards in two bedrooms and hall; Window sill in Master Bedroom and Living Room; I had to re-do the kitchen granite counter; they did not clean the inside laundry room (3) shelves in all and they did not dust the tops of the kitchen cabinets even after a reminder.

1500 Sq feet of home with no floors or refrigerator to do seems that all I received for my money was two clean bathrooms.  I am very disappointed.  I mentioned some of these things to the person the next day and I received a $20 credit.  They did offer to come back out but the movers were there and I had to do it before my stuff was delivered.

I will not recommend this company and I feel very strongly that I have been taken advantage of for the tune of $235.50.

Molly Maids of East Phoenix !!! Don't ever call them.

Molly Maid of East Phoenix is the worst company I have every had business with.  They quoted me one price and charged me double because their workers were a little longer at my house.  Their workers spent time on their cell phone, took time to eat their lunch and break my slats in my custom blinds.  I had to have the company who put my custom blinds in come out to give me a quote and do the repair.  

I don't usually have my house cleaned but I have it listed to sell so wanted a spotless house.! That didn't happen.  I had streaks on my mirrors and my shower doors, as well as I had to wipe down and dust a the small windows in my master bedroom.

I contacted Molly Maid about this and was told because their workers were at my house the price would be get this $591.00. I was quoted $250.00 I told them I would not be paying this and would be sending them a quote for repair of my blinds.  They called me during the planning of my Aunts funeral I was taking care of.  Because I had family members calling that I didn't know I took the call.  I told the lady I was at a funeral and she kept on and on and on so I told her I am hanging up.

I had used Molly Maids once before and they broke things and chipped paint, but I didn't complain at that time because the worker said she would get fired.  They did a bad job then and had to come back out to do a reclean.  

Never will I use Molly Maids of East Phoenix.  I will be filing a claim with the Better Business Bureau and have dispute on my credit card.  

DON'T EVER USE MOLLY MAIDS !!

I have been using Molly Maids of East Phoenix for 3+ years because of the great service and great job they do on my home but not only that as someone who works from home (even during normal times) they work around my schedule which is important. They do everything from make the bed to clean the toilets to take out the trash!! They even added an additional step to disinfect everything multiple times in response to the pandemic. I am very happy with them and highly recommend them.

They might clean well... I wouldn't know. We scheduled two cleaning services for two separate houses on the same street almost a week in advance, they verified the service the previous Friday, and they cancelled on Monday, the day OF service.

They'd have penalized me for breaking an appointment day of service. Wish there was a penalty for them.

Very disappointed, as they were the most expensive quote I received, and let me down like I would have expected from the lowest bidder.

My experience with Molly Maids has been terrible. When I initially called, I was told that they would send two people out to clean and that based on a 1000 to 1500 square foot home, it would take one to two hours. Well, my apartment is 800 square feet and not dirty. There was not even any dirty dishes in my sink. In fact, when the ladies showed up, I told them not to clean my bedroom, so now we're talking about 600 square feet. They stayed for the ENTIRE 2 hours!! I felt completely taken advantage of. I got a call on Monday and was told they were charging me $159!! Ridiculous. When I complained, I was offered a $15 discount. That's like a slap in the face. The worst part is that I called back Monday afternoon to ask for a REAL discount and was told that I would get a call back. Guess what? Crickets ever since.

I highly recommend avoiding this business.

We have had our home cleaned for years, and this is by far the worst company we've ever used. We came home today and the refrigerator wasn't wiped down (very obvious), the microwave wasn't wiped down, our hardwood floors weren't vacuumed or mopped, the shutters were cocked all over the place.....such a disaster. The only time they've ever done it right was when we complained and they sent quality control.
This is the very last company I would ever use to clean your home.

Oh, and their "24 hour notice and we'll come back and fix it" routine? When you are selling your home you don't really have time to let it sit and wait for them to come back.

Molly Maids, how about you try getting it right the first time?

LOOKING TO SPRUCE UP FOR THE HOLIDAYS BUT ENDED UP JUST GETTING SICK...

Was looking to spruce up my townhouse before the holidays so reached out to a few different cleaning companies... Molly Maid was not the cheapest and certainly not the best reviewed however enjoyed the saleswoman on the phone, so decided to go with them for a basic initial cleaning. However as soon as the cleaners arrived I noticed one coughing as she came up the stairs in to my living room... I hoped it was just a random cough, and they started cleaning upstairs in the bedroom and study. I work from home so I was sitting in the living room on my laptop, and noticed that the coughing continued. And on top of the coughing I could now hear sneezing and blowing noses upstairs. I was cringing, so I went up to ask them if they were ok, and I was assured every one was fine. It was quiet for a bit, however shortly after my trip upstairs the sounds of sickness started up again.

It's pretty much  a nightmare scenario to have sick cleaners as they literally touch everything! I decided that it was too late to do anything about the upstairs, however when they came down to do the living room/kitchen I would kindly ask them to leave. I didn't want to be rude but the last thing you want to be before the holidays is sick. So when they started working their way downstairs, as nicely as I could, I expressed my concerns about their health and kindly said that I'd pay them for their time however I'd prefer if they stopped cleaning and leave. However they pretty much blew me off only repeating, "it's ok." Looking back I should have been more assertive, but I got the sense they weren't gonna get paid, so they just put their heads down and continued. However you just can't be sick in that line of work especially at someone's house. Anyways I retreated upstairs and continued working. And the sounds of sickness continued while they worked downstairs. I finally had had enough and went down and said I couldn't pay them for longer than 2 hours so they needed to wrap up before then. This message hit home, so they hurried and tried to wrap up, although under normal circumstances I would have allowed them to take their time and finish. Anyways they left a bill for $175 and went on their way.

And as soon as they left I went in to disinfecting mode and used lysol wipes on faucets and door handles. Then I had to wash all of my bedding. I tossed all of my toiletries which I didn't even think of which I had left out on my bathroom counter. I ended up spending more time doing disinfecting than they were even at my house! It was just such a sinking feeling knowing literally everything in my place had been touched.

I reached back out to the sales girl whom I had worked with and she apologized and said she might be able to get someone out the next day to disinfect but with the approaching holiday it would be tricky. However at that point I was over having anyone else in my place and couldn't wait another day anyways. So at first she offered a small discount which I didn't accept, and then said she'd research more and call back. So when she did, she said the best she could do was $100 (as the cleaners needed to get paid I was told) and assured me that no one was sick, but one of the cleaners has asthma and was having a reaction to the cleaning products. This seemed strange as who would continue to use a product that affected you so badly, and the one who has asthma was not the one I initially witnessed coughing. So I reluctantly accepted the $100 offer, however said if I got sick we were gonna have some issues... and as I type this I'm blowing my nose. So the saga continues.

In conclusion of this novel I hate having to write, I feel for the cleaners however you just can't be sick in that line of work especially cleaning at someone's house. So I really hope they have access to paid sick leave so they aren't forced in to those situations. But guessing not.

Good luck with your cleaner search!

Molly Maid sent 2 very hard working ladies who did a wonderful and thorough job on our move out cleaning.  We would not hesitate to use them again! Thanks girls!

Worst housekeeping service I have ever used and very over priced. I have used this service three times and paid them $900.00 total to clean a 4,000 sq foot house. On each occasion I have had to call them and ask them to come and re clean the house .
In spite of the above the franchise owner refuses to give me a refund or discount on future services. Buyer beware , don't use MollyMaids if you live in Zip Code 85331...

The Molly Maid team did a great job on the recent "move out" clean of my mom's condo. They showed up on time and did everything I asked. My mom's condo looks amazing. I would highly recommend Molly Maid of East Phx and Paradise Valley!

Yelp definitely needs to start letting us give a half star or no star reviews. Molly Maids is a scam. They quoted me for 2 to 4 hours on the phone. I told them it was not a wreck and all I needed was vacuum and mop floors, clean bathrooms and to be this house was EMPTY. They wanted cabinets clean and fridge clean, ok. Cool. I informed the lady, who was very nice and professional, that as she could see it wasn't that bad in there... and that it was not necessary to be there 4 hours, and could she shave some time off that. She said cool. I left and came back after an hour and a half, they had vacuumed ONE room and was barely walking out of the FIRST bathroom. Now don't get me wrong, I don't think they should have been done, but they should have been through the bathrooms and vacuuming and swept and mopped in an hour and a half! There was 2 of them! I again told her, respectfully, that I didn't want to pay for that many hours and she told me that it was probably gonna be more than four hours. Hmmm, I told her to please be faster. I again left, as I was moving, and came back 2 hours later, to find they had barely finished 3 bathrooms and had vacuumed 3 or the 4 bedrooms! They had not swept or mop nor vacuumed the 4th bedroom! I understand they try to claim they are cleaning wall sockets and outlets and baseboards and doors, yet most of that wasn't done either. I informed them that this was not acceptable and kindly asked them to leave. No cabinets or countertops and no fridge cleaned. They were there for 3.5 hours and claimed 4.5. They called me the next day to see how I was satistified and I told her I was not. I rehashed what had happened and, although the woman on the phone was nice, told me they would not refund any money, but assured me they left way before they would have been done. 6 or 7 hours to clean a 4/3? They did half the work so I expected half the hours. They didn't budge on price. Complete rip off. They called me today and I told the head guy their they were dragging their heels and I wasn't comfortable paying them nearly $500. They stretched their time way out and when I told this guy, he said yea "that's how they were in business for 20 years!!" DO NOT USE THIS COMPANY!! COMPLETE SCAM!!

We just acquired a new business and needed the apartment on site cleaned and I was very impressed with Diana and Nancy, ask for them if you hire Molly Maids.  I was down in the office working and could smell the CLEAN from upstairs!! GREAT JOB LADIES !!!!  Thank you.

Really underwhelmed with the quality of cleaning here.  There were several visible dirt spots on my tile floors when they finished.  There was also a dull, dingy cast where they had "mopped," if mopping consists of lightly dragging a wet microfiber over most areas of the floor.  They offered to come back the same day when I complained, but I had already left work to let them in and had no time in my schedule for some office dispatcher to come to my house to look at my floors and decide if she felt they were clean.  I expect thorough work, but by no means have an unrealistic expectation here.  A reasonable effort is good enough for me, but what Molly Maid did fell far, far short of that.  

I expressed clearly but politely how deeply disappointed I was in the quality and got what essentially amounted to a shrug and an insincere "Sorry!"

I can't imagine ever paying again for this quality of service.  After they left, I felt like they had just used a bunch of dirty mops around my house, and I ended up redoing the floors myself.  I wouldn't recommend this company to anyone.  Maybe my cleaning experience was unusually bad, but that's the part where good customer service is supposed to come in.  

Nope!

This is our 3rd time using Molly Maids of North Phoenix /Paradise Valley.  Scheduling staff has always been very accommodating working around our travel and vacations trips.  It's great to come home to a sparkling clean house.

Owning a home ensures that you will be forced to interact with a number of service providers -- cable, landscaper, A/C repairman, you name it. Most of those interactions are... frustrating. They're late, they're expensive, they don't address your concerns, they don't fix the problem.

Molly Maid is so the opposite of every single shitty thing I just said. They are set-your-watch-by-them prompt, they are thorough, they are polite, and they are reasonably priced. Also helpful: fluent English. Because we need Saturday service, our team is never made of the same two employees (they volunteer for overtime on Saturdays) -- but every single person we have met has been top notch and awesome. Two worker bees can leave our 2800 square foot place gleaming, shiny, and gorgeous in two and a half hours... for just $120. Considering it would take my SO and I four grueling, cussing hours to leave the house looking marginally clean, this is a smoking deal.

In a sea of questionable housecleaning service providers, you have found your beacon! So grateful for thorough and trustworthy Molly Maid.

I found them to be the exact opposite of the previous glowing review.  Yes, two people did show up (but 1/2 hour early), stayed about an hour and forty five minutes (but claimed they were there for two hours), missed some major dirt that required me to clean up later after they left.  They charged $130, so that equated to about $40 an hour.  You would expect at those rates they would be thoroughly professional.

Thus, MAJOR FAIL.  No, I won't be calling them again.

Very sweet and friendly women... however I (supposedly) spent about 100 dollars to have living room, kitchen, and one bathroom cleaned. There was small dust/debris on the floor in all of the rooms still and dust on surfaces. At end of visit, the women told me my total was 98. My card was charged 220. Still waiting for that to be corrected...

My team, Route #2 Jolita and Jarera, have done a great job.  They are friendly and always on time.  I appreciate their dedication to doing an outstanding job for their customers.

We were given 3 months of biweekly Molly Maid service as a wedding gift (I know, what an amazing gift, right?!).  We typically have the same two gals come out every Friday.  My husband works from home so he is always there when they arrive, and he said they are very nice and outgoing and enjoy seeing our two little dogs.  The first cleaning (the deep one) was really good!  I hate cleaning house, so they obviously did a better job than I ever have.  They even cleaned out our fridge which made me really happy!  They've been back a few more times, and while I've noticed some missed areas, the house is still cleaner than I'll ever get it.

We went out of town over the weekend and my husband forgot to call and reschedule until Thursday afternoon.  They were really nice and accommodating, even though we botched up and didn't give them enough notice to schedule another cleaning :(  I feel really bad about that, but they scheduled a crew to come out on Monday.  This crew was a little less sociable, took a long time to clean, and I don't think they realized that my husband speaks Spanish lol, but when I got home from work, the house was gleaming!  I can tell that they cleaned better than the other crew had the last couple of times.  

I was nervous using this service after reading some of the really bad reviews, but  it was free so I wasn't going to complain!  I am happy to say that I really like Molly Maid, and we will probably continue service with them once our 'gift' is over.

Slowest crew on earth. They take their sweet time doing a half a** job. They tried charging us close to $500 for a job they didn't finish. Had to go through the headache of disputing it with the bank because we're not paying for services we didn't receive. Have over 30 photos proving the crappy attempt of a job they did. Don't waste your money on this company!! Me and my husband ended up finishing the job ourselves and were still waiting for the bank to get our money back! Wish I could leave a ZERO star rating.

I was impressed with service level when making the appointment. However they immediately pulled a bait and switch saying they'd send a 2 person crew but then sent a 3 person team for a 900sf empty place for my move in clean.  You pay per person per hour,  So, 3 cleaners supposedly spent 1.5hrs in my tiny place and I wasn't sure if they had really been there or not. The only telling sign was the sink was wiped out. I still found windows dirty on the inside, shelves in cabinets and closets above 5' tall were still dusty dirty, and baseboards dirty. Basically anything requiring reaching or bending didn't seem to get any attention. The whole reason I hired them was to wipe everything down so I could just focus on unpacking upon moving in.

I wasn't impressed, but was so busy with my move I didn't really worry about it and didn't complain.

Then I get a letter saying there was a problem running my credit card and they needed me to contact them. We swapped missed calls twice over the course of a week and didn't connect.

Next thing I know I get a collections letter from them!  It hadn't even been 2 weeks from the "cleaning" and they turn me into collections. I finally get a hold of them and give them my cc number again and ask about the collections issue.  They said, oh yeah don't worry about that. We will call and let them know you've paid. I said, it hasn't even been 2 weeks and I've been trying to contact you and leaving messages. Was that really necessary?  I said I will be sure to never use you again now. They just argued with me and made me feel like a bum and I ended the call.

So, if that's the experience you're looking for, go ahead.

I have two great ladies that do a great job for me.  I've been using Molly Maid for years and find them to be reliable and reasonably priced. My daughter and ex-wife also use them and are pleased with their work.

LOVE, LOVE, LOVE this company. I have used their monthly cleaning service for nearly a couple years now and they do a great job every time. The cleaning crew is detailed, they do a fantastic job of taking care of special requests, and I feel safe having them in my home. The owner, Mark, is outstanding. He does a great job of taking care of his customers. This is by far one of my favorite bills to pay each month because I love what I get for my money.

Molly maids has been cleaning my house for something like three years now, with a short break sometime in there when, like a fool, I thought I could do it myself. There is a reason I called them to come back - great cleaning crew: very thorough (they clean under the beds. I know!), attention to detail (towels are left folded hotel-style. Like a nice hotel that your loaded parents pay for and you get to free ride) and they are genuinely super duper nice. The team left me a congrats note when I had a baby, brings in packages that get dropped off while they are working, and if I need to adjust the schedule they are sweet and accommodating. I would recommend them to anyone who likes an affordable yet super clean home. If that's not your style, you could go with someone else I guess.

Molly Maid came through on short notice and did a wonderful job for my move out. Due to a job relocation, I was very short on time. Scheduling was quick.  The job was thorough. And in the end, I did receive my security deposit back. I would highly recommend.

We are having a house full of guests this weekend, so we decided to recruit the assistance of professional cleaners.  I'm from NY and really wary about security-related things -- especially when it comes to giving someone access to my home.  I was able to be home for the first initial cleaning and was not impressed with the cleaners.  The older woman was sweet and professional, but there is a significant lack of customer service.  They didn't introduce themselves and stood silently when I opened the door and welcomed them in, there wasn't any explanation of what their process would be, didn't ask any questions about the home, and I felt like I was intruding by pointing out a few things before they started (i.e.: how they wanted me to handle the dog and the area near his cage, pointing out an area of the floor covered with party supplies for the weekend).  I'm not expecting exemplary customer service, but basics would have been appreciated.  I kept moving rooms to work so I would stay out of their way, and repeatedly heard things clanking, dropping, slamming and falling.  Nothing appears to have been broken, but many things had clearly been knocked over and returned to their spot.  If that is how careful they are when a new customer is sitting in the very next room, what would this look like if I weren't home??  I don't have confidence in continuing this service long-term or granting them full access to my home if I couldn't be here.

I have used Molly Maids three times over the last three months because our housekeeper broke her arm and is temporarily unable to help us.  I have been very happy with the service and the follow up.  It's funny that people have mentioned that their workers have been slow as I am always amazed at how quickly they get the whole house done.  The fees are reasonable and consistent at $134 for 1700 square feet.  I have two ladies working for 2 hours and they are always friendly.  There has only been one lady who I felt was in too much of a hurry and skipped over a surface area in my kitchen, but I informed the company and they were willing to send a team back immediately and very apologetic.  I took care of it myself so it was unnecessary, but I did truly appreciate their attention and willingness to make sure that my experience was positive and met my expectations.  I will use them until my housekeeper is healed and again in the future if the need arises.  Thanks!

The ladies did a very thorough job and completed the house in a timely manner. I'm impressed and would highly recommend to others!

Had first cleaning recently and was pleased.  A bit pricey compared to last one, but much better attitudes!  That includes the team and management.

I'm happy to  add one more star back to Molly Maid as the A-Team that I requested came by last week and they did an excellent job! Fortunately I will now have the same team each visit. Sorry to say though that I never heard from Molly Maid about the email I sent...

I have been a customer of Molly Maids for years.  Why?

1 - crew is always on time
2 - flexibility - if I need to change my day/slot, I can do so without fail
3 - nothing has ever been stolen (lol)
4 - the house SPARKLES
5 - reliability and consistency

I have used 4 other cleaning services since moving here 9 years ago.  Invariably, all the others eventually slacked off in quality, which is why they got the boot.

Not with Molly Maids, however.  

Also, the franchise owner, Kurt, is very approachable and a real gem.  I had to suspend service for a few months, and he was kind enough to keep my prime slot for me!  And, kept my rate the same when I returned.  Not many business owners would be that accommodating.

Molly Maids are always efficient and always on time. I love when I come home after they have been there. We will continue to use their services every month. I love my crew of ladies!!! I absolutely would recommend them to anyone.

My husband and I moved to a larger home and used Molly Maids in our previous home and were satisfied with the cleaning we had.  At the new house, I thought they did an adequate job the first time they were came but it was marginally on every monthly clean thereafter. What I did like was the fact they were always on time and I had the same two very nice ladies each time.  However, I was always finding things that weren't dusted or some other little thing that wasn't done. The first time they were at the house for over 3 hours, the second time a little over 2 hours, and the last time a little over an hour and a half.  While I realize they would "get to know the house" the more they were there, it shouldn't have been that big of difference.  I ended up discontinuing the monthly service and would love to find a service that I could rely on.

Really happy with the service I receive from Molly Maids. My crew does a great job and don't mind being in a house with a dog. I am comfortable having a relative stranger in my home while I am not there. They are response to my needs always inquire if I am happy and what else they can do.

Molly Maids are very professional and on time. If they are running behind they  will call to let me know what time to expect them.  They do a thorough job. I am very pleased with theirs service both as a business and with the employees that come to my home.

I called these people the night before with a last minute idea to have the house my daughter was moving into cleaned.  I intended to wash inside all of the cabinets and help in general - but I knew it was going to be a big job.  I tried other numbers off the internet - but only reached answering services.  Molly Maid had a real person answer the call who was very helpful.  I asked him to have someone come after 9:00  but I wanted them right away as soon as we got there are 9:00 so we could beat the movers.  When the morning came we had a call telling us they would be there between 11 and 12.  They had received the information "after 9" and scheduled someone for later in the morning.  When I explained that it was important to get there earlier - they accommodated me and had a team there by 9:15!  Because of another big rain that was heading our way - my daughter actually had the movers come early - but the Molly Maids worked around them and did a great job.  The company sent a person out to check up on how everything was going since it was a first time job.  And they gave me a follow-up call the next morning.  I am happy with this company and hope to use them for all my cleaning needs from now on.  I've had private cleaners in the past - one was very good but got too busy, another was good but unfortunately I believe she kept one of my cleaning tools which left when she did!  It is nice to find this company.  Thank you very much!!!