MacInnis Plumbing

Great company and very responsive. After being ghosted by the bigger companies, the owners, Mike and Heather, came out to look at a water leak I was having whenever I ran water in the kitchen. They guessed where the leak was (at the drain pipe between my walls in the front of the house). They scheduled an appointment and their crew actually showed up on time to do diagnose the problem (the guess was right) and do the work. It took a few hours, they answered my questions as they worked, and they did a nice job cleaning up. They don't repair the walls they had to cut, but they were very upfront about that. That seems to be a common thing.

Professional from the beginning to end. I highly recommend you give these guys a call for your plumbing needs. I just bought a home that needed a complete repipe from polybutylene to pex. They explained to process to me thoroughly, and did exactly what they had told me they would do. This project involved drywall removal and then drywall patching, which was done in a very precise and careful manner. While repiping can be an overwhelming project, they made it a painless and headache free process. Support your local business and know that you're getting top quality work with Mike and his team.

I have been a fan of Macinnis Plumbing since the first time they cam out for minor plumbing issues. Always professional, reliable, effective and reasonable.I have since hired them for an emergency water tank  failure when out of town, handled beautifully. And, hired them to handle the plumbing in a kitchen remodel, again, beautiful work. That being said, nothing compares to the decency  of Mike Macinnis, the owner, and his loyalty to a customer. This past weekend, Saturday, 3:30 pm, I had an outside water connection break and the only solution was to turn off water to the entire house. Called Macinnis, left a garbled message about an emergency, received a call back and had service in 1/2 hour. Mike left the comfort of his home, family, weekend and the U of A game, in order to help. Came with a smile , fixed the problem and was genuinely happy to have helped. He saved my weekend, anxiety level and sanity. Thank you for the excellence  you always bring.

Absolutely excellent service. Fair pricing. High quality work. Mike MacInnis is a stand-up guy who runs his family business the right way and hires plumbers who represent the company well. Highly recommended.

We have utilized the services of MacInness plumbing several times, and are always impressed with the promptness of their response, ability to schedule us very soon if needed, courtesy of both office and plumbing staff. They give a two hour window and call when they are on their way, and they have never kept us waiting beyond that window. They diagnose the problem expediently, explain it , explain all costs, and then either fix it or  schedule a time to do so. They clean up, take everything with them.
Their prices are fair to us and to them.

We could not recommend them any more highly.

Awesome job. Small snag in finding the sewer main. But great job. Thanks for the excellent work.

Had issues with our hot water heater. Called in the morning and help was here within hours. The tough news of hearing a new water heater would be needed was greatly mitigated by a VERY fair estimate and immediate replacement. Was extremely impressed with their professionalism and highly recommend them without hesitation.

This company deserves a 5 star rating because they are professional, knowledgable, honest, responsible and they follow up!  They recently repiped my OV home, something I was dreading because of the expected invasiveness of the process; not so with MacInnis Plumbing.  They had a plan, it was followed, and the whole process was pretty unobtrusive and was completed as scheduled down to the last inspection.  Excellent.

The first guy who looked at our water heater said the new tall one we wanted would  have the exhaust pipe too close to the ceiling. Mike MacInnis said there were a couple ways he could install the water heater we wanted with no building code problems. He did an excellent job at a reasonable price and did not make or leave a mess. He also installed a new cartridge in our leaking Kohler shower faucet, a task which is not as easy as it looks in the Kohler video.
When the building inspector saw the new hot water heater he said Everything looks fine..
In addition to his excellent work Mike also answers his phone instead of letting it go to voicemail and shows up on time.

MacInnis Plumbing will be my go-to for any plumbing needs. Bear, the plumber, was a delight. They could have very easily overcharged me for services rendered, but they did not. They are honest and have excellent customer service!

Great service! We appreciate all they have done for our home. Thank you for taking care of us!

These guys were great. I am a church deacon and we contacted MacInnis because of the positive yelp reviews for a water heater replacement for a widow.   They did a tremendous job.  They contacted the widow and arranged everything.  There was a follow up issue and they were on it in a timely and professional manner. They are a top notch company!!
GREAT SERVICE
GREAT PRICE
GREAT COMMUNICATION
I would whole heartedly recommend them.
Joe Bushelman

I had a plumber come out and tell me he could not fix my problem.  MacInnis came out the next day, and had it fixed within two hours.  Effective and efficient at solving plumbing problems.  I would strongly recommend.

Thanks to the MacInnis Team our gas line problem is solved!  From Chandra replying to my Yelp inquiry to Steven coming out (within 2 days of inquiry!)(I did not need emergency services).  The MacInnis Team was polite and professional as well as competitively priced.
It is always nice to support small family owned businesses and MacInnis Plumbing is one of the Best!

Fast and friendly service. We needed our dishwasher shut off valve replaced. Requested a quote through Yelp and they replied right away with a price range. Mike came the next day (on time) and took care of the repair lightening fast. We plan on using MacInnis for some other plumbing needs soon.

Good work.  

MacInnis Plumbing sent an employee out to look over the project.  The next day, the owner himself came by to survey the job.  On the third day, Jim the plumber came over and did the actual work.  The job was done right.  (no leaks!).  The final price was within the projected budget.

Great attention to detail on this old house!

Thank you, Behr, Mike & Jim!

The most impressive thing, they didn't try to talk me into spending money. In fact, the work came in below the estimate. Oh, and it was done right and quickly. Also, they did the research necessary to find an answer rather than trying to get me to opt for a different solution that would have been easier.

Our old water heater needed replacement and they did a great job.  They also replaced the out of code venting with new venting that was up to snuff.  I would definitely call MacInnis again for any plumbing work, though they do not do drain snaking which we also needed. MacInnis said they use and recommend 88 Drains for this, so we used them to clear a couple clogged drains and we were very happy with them as well.

On time, high quality repairs. Clean and honest. Don't hire the ill-tempered vandals at Wrongbuilt. I use Macinnis to fix their shoddy, short-lasting work.

Unbelievably honest and great work.  Moved from LA to Tucson and saw their truck and called them. I will never use anyone else.  Trust me - they are the best

While we seen water coming out of a kitchen wall, we needed a very trustworthy plumber to locate and fix the problem. My brother that works with many different realtors and contractors told me to call Mike MacInnis Plumbing. They came out just a few hours after my call and found the reason for the leak, but it was from the A/C unit. I also needed a new shut off valve to the house, I noticed that the old gate valve that was on there was not shutting off the water to the house completely. He put on a new ball valve that I wish was on there in the first place. I'm glad to at least have that done and he only charged me for the replacement of the valve. The guys that come out are very professional and courteous, most importantly honest and inexpensive labor compared to others I've had in the past. I'll be using them again next time I need a plumber and I recommend them to my friends and neighbors.

From my first phone call to the final service call, MacInnis Plumbing has been one of the best companies I've ever worked with. Chandra, the office manager, was very thorough with her questions about my water leak and used that info to choose which plumbers to send. Then on the day of the appointment, she called to let me know they were slightly delayed, though they ended up arriving within the specified time.

Two plumbers, Steven and Bear were personable, informative, and thorough, checking out everything, determining my irrigation system was leaking, and suggesting a fairly easy fix. Additionally, I had a broken flush valve and they went above and beyond to get the part and fix that as well.

I'm happy to say I finally have a trusted plumber that I will call for all future repairs.

I had an issue with a broken pipe back in the spring. I had began working with another Plumber and the quote they gave me was outrageous.

A co-worker gave me Mike's name and he came out and not only saved me money but did a fantastic job. His crew was great and I can not say enough positive things about Mike. I will continue to use MacInnis Plumbing and refer them out.

I cannot say enough good things about Mike MacInnis and his plumbing company. There is a value in dealing with someone who cares about the products being used and very clean professional services. His integrity and caring were just shown to us when we called his company on a Saturday morning because of a leak in the bathroom. I thought it was a bad fitting. He came out and discovered a crack in the toilet tank. It was a fairly new unit and we were all surprised. He pulled it out and went and got a new one and installed it. The total bill to us was nothing, and he apologized to us for any inconvenience. If you are in need of a plumber, call MacInnis Plumbing for excellent work, reasonable prices, and absolute integrity.

Hi,
We've joined with all of the reviewers. Best service  ever, honest and reasonable. Scott was on time and honestly if we weren't home we would totally feel safe knowing everything would be taken care of. Thank you, we're so happy and lucky to have found you!
David and Mary Lou

There when I needed them!

When I walked into my laundry room early in the morning and there was a spreading pool of water coming between my cement slab and my brick wall, McInnis plumbing was there almost right away. Other plumbers I called couldn't come out for hours or days. When they got to the house they immediately started working to find the source of the leak. Everyone I dealt with was kind, friendly, and sympathetic to the stress of this situation.  They were clear with me about my options, the benefits and risks. I have an older house so it was a lot to weigh out but they were very patient and helpful. I highly recommend them, and would call again in an emergency!

MacInnis Plumbing is professional, reliable, responsible and reasonable. My 2nd time using them and both times they were great. Mike did a great job on my kitchen faucet... If you need plumbing work, they should be your first call

We hired MacInnis when we discovered the main copper water line in a wall we were planning to demo. They offered an effective solution for moving the plumbing into the attic and provided valuable insight based on years of experience. The employees who worked on site were courteous and took many precautions to make us feel safe in regards to COVID. They were very professional and communicative. We are very happy with the work they did and would not hesitate to hire them for future projects.

Steven came out as scheduled and took a look at a few issues we were having. Luckily nothing was a huge worry and the leaking faucet was a $20 fix. He was very knowledgeable, friendly and helpful. We will definitely use them again in the future, as we have a new faucet and sink install planned in the next month.

I am super impressed by this company. Customer service is outstanding! I am very critical on customer service and quality and integrity & I feel this company has it in spades. Due to COVID, my regular plumbers were not working, Mike called me back pretty quickly and had someone out that same day and he was great. Stephen told me how to fix a few things on my own and answered patiently all my questions. I am a single woman who really doesn't enjoy plumbing projects but he talked me through what I can do on my own to save myself some money. I was able to do one thing on my own but ran into trouble with my second project...replacing my shower head, which you would think easy enough right? Of course when I got to the flow adjuster it was on SUPER tight. I tried everything that I could research and using oils and nothing. I got to the point that I was worried about trying anymore and causing more issues. I contacted them to inquire about what they had worked on last time (it had been over a month since their last visit and I couldn't remember what he had worked on and wondered if he had over tightened it perhaps. They said they hadn't worked on it and when I said I would try and get my brother or another friend over to see if we could get it off, Mike told Chandra that he would rather send over one of his guys to take it off to make sure it was taken off properly. I wouldn't have looked negatively on them if they hadn't sent anyone out but the fact that they treated me like family in a sense has made me a customer for life. It is really rare to get this kind of extra out of the way customer service in this day and age. I truly feel cared for and that they take their work/reputation seriously. Hard to find that kind of work ethic. I am not just a number to them. My previous plumbers were good and caring but MacInnis Plumbing is on another level in my book.
Stephen came back out and not only took off the flow adjuster (sad to say easily enough-I am just going to go with the oils finally got in there and not my puny arm strength). He of course didn't stop there but also wanted to install the shower head to make sure it was all good. Can not say enough good things about this company and have recommended them to several people already.

Updated review mike the owner has raving reviews from  2 of my neighbors. Mike spent 20 minutes talking to me about my plumbing issues & information on options to prevent home flooding . FYI My son came for Father's Day returned home 90 miles to find 3 inches of water and thousands of dollars of repair beyond insurance . There's new & old systems to prevent this issue. Thanks mike for discussing options . I would trust his professional help .

Great fast service. I called and they had someone out in an hour. Both gentlemen were wearing their masks and I was super appreciative of that. I can't imagine working in this heat masked is Easy. They found a super simple problem and the charge was incredibly reasonable. I can't begin to tell you how relieved. Consider them your new plumbing company.

Thank you! McGinnis Plumbing you will be my go to for anything Plumbing! Everyone was super friendly,  helpful and professional from the first call to fixing my issue. Thank you Heather and the plummer Jim who came out to our home. I have new counters, sink and water purification system installed a month ago. The plummer that came as part of the kitchen package installed the garbage disposal,dishwasher, new sink, faucet and water purification system. He incorrectly wired the garbage disposal tripping our circuit breakers with each run of the disposal, he had to return to fix this problem.  4 weeks later water is now leaking from under our sink. I couldn't deal with sorting this out with installers/ plummer. Being suspicious of plummer #1, I called McGinnis Plumbing. Jim checked everything and found hot water line was leaking because it wasn't tightened properly, nor was the garbage disposal line done correctly. Jim tightened everything properly and throughly, fixed the disposal line, made sure there were no drips, ran dishwasher and made sure the problem was totally resolved. He graciously looked at another leak outside our home and quickly fixed the leak. I am so appreciative of the attention to detail and the pride in doing things correctly. Thanks again!!

MacInnis pluming replaced one of my hot water recirculating pumps a 1 1/2 yrs ago. Everything went well and then it started making a clunking noise. They replaced it  at no charge. Soon after that the other hot water recirculating pump started making clunking noises. They also replaced that. For the 1 1/2 yrs we have had intermittent clunking with each pump numerous times. It was very frustrating for  MacInnis  and myself. Each time they came back and replaced the pumps at no cost to me. Yesterday they finally put in a super pump and I am crossing my fingers that we will not have a problem with that. All that to say that Mike  MacInnis has been extraordinary in his customer service,  professionalism, reliability and just being a good guy. I highly recommend him!!

When was having the plumber come so much fun? Never, until MacInnis!

Friendly, thoughtful (VERY concerned about mucking up my floors), intelligent (explained everything, let me watch, showed me the process), and helped me find the part I needed at the lowest possible price.  

The office staff provided a timely response and was very sensitive to my time constraints.  The plumbers were quick and efficient as they worked.  Price was right - much less than we'd feared.

Prompt and courteous. I appreciate  the plumber's  effort in obtaining a sample of what is in the gutters and causing a health hazard and a horrible sickening odor.  A picture  is worth alot.
The HOA where I live refuses to acknowledge that there is a problem.

I had my main water line rupture at the meter box.  It was due to a corroded fitting that had finally failed after 40 years.  I called MacInnis Plumbing after hours and Mike answered the phone.  He had his crew rearrange their schedule so they could arrive early the next morning.

The work was done quickly, professionally and at a very reasonable price.  While they were doing the job, they also replaced a shut off valve and pressure regulator that were in pretty bad shape.  

I'd use them again, and recommend them to anyone who needs plumbing services.

I needed to have my home re-piped and, after having interviewed three highly recommended companies, chose MacInnis to do the work due primarily to their professionalism and promptness when meeting for the initial consult.
I most definitely made the right decision.
Having a re-pipe is an overwhelming monstrosity of a job and there's no way I could have gotten out of it without my house being torn apart, furniture in the middle of the room, water turned off for a day ... but I cannot thank MacInnis enough for the quality and efficiency of the work that both of the teams, plumbing and drywall, accomplished. Made the entire process as painless as possible, so thank you!
I recommend them without hesitation.

MacInnis Plumbing has been out to our house three times while we were in the process of selling our house.

1.  They were the ONLY place that had the correct shower cartridge when we needed one because the old one broke.  Quick service and very reasonable price.

2. We had them come out again because the previous owner buried over the sewer cleanout.  I dug down and found the cleanout.  MacInnis came out again.  This time to raise the cleanout to grade level and ensure it had the correct cap.

3. The buyers inspection noted three problems with our water heater and the buyers requested that they be fixed.  One problem was solved by calling Southwest Gas.  The 2nd problem was fixed quickly by MacInnis plumbing and the 3rd problem was not a problem after all.

It would have been very easy for an unscrupulous plumber to lie and say that the 3rd item was a problem and charge a lot of money to fix it.  However, MacInnis Plumbing was very honest, even going so far as to note that the water heater installation is up to code.  

I highly recommend MacInnis Plumbing.

I purchased a home that needed a total remodel & was recommended
MacInnis Plumbing from a friend of mine.  Mike & his crew pulled out old tub, installed new tub & removed all the old sink & shower fixtures & installed new fixtures, valves & if needed pipes in the 2 bathrooms & kitchen.    I also had a sewer drainage problem & again MacInnis plumbing replaced old corroded pipes in a timely manner.   Mike always gives me peace of mind in any project his company has done for me.  He takes the time to explain what needs to be done & answers all my questions.  Mike & MacInnis Plumbing is trustworthy, reliable, knowledgeable & friendly with fair pricing.  If any other projects arise I will continue to use his company & will refer him to others.
Thanks so much Mike for your help & expertise.

Mike did an amazing work installing our new kitchenette. He works with no mess, he is pleasant,on time, on schedule and on budget. I will never go with someone else for all my plumbing work!

A month ago I posted a poor review of this company because they never follow up with me for additional work that I had requested.  The owner of MacInnis Plumbing, Mike, called and apologized for not getting back to me.  Business owners do review their ratings and yes, things do fall through the cracks.  I did have work done yesterday and was completed the same day.  There was a problem with the height of the toilets but Mike rectified that same day.  Workers were friendly and compliant.  I will be recommending this company in the future.

The MacInnis Plumbing team is top notch. Mike called me during his vacation to make sure I had all my questions answered. Simon and Bear arrived on time. They were courteous, polite, and professional. They also pointed out an issue that I didn't initially catch. They addressed it right away, ensuring that any other problems regarding my water heater and pan install would be eliminated. Super appreciative of you guys. You made my day.

This is a great business. The person who answered the phone when I called was as pleasant and nice as could be and Mike was at my house (wearing a mask without needing to be asked) within a hour. He is clearly an expert and has a do-it-right attitude. He gave me a great estimate and fit the job into their schedule the next day. The job was done exactly on time and the right way. To ice the cake, the final bill was a under the estimate cost because the job was done a bit faster. A company with less integrity easily could have just billed for what the estimate was. My home is relatively new so I have not needed plumbing services very often, but this is now my go-to company for any future needs I have.

Researched a few different places on Yelp in the area and this place really stuck out to me! When I called for a quote, they were knowledable and provided an estimate from pictures to replace toilet flanges. The work was completed faster than quoted so I saved some money from my estimate. The receptionist was friendly and helpful and made the start of the process easy.  I like their honesty...when I showed a picture of my new sink faucet which I was worried was too short, the plumber said it was good the way we had it and did not need any work. Thank you!

Family member used MacInnis for a remove and a replace of a vintage water heater.  Thought they missed the appointment because inside and outside of the water heater location is was so clean.
About a month later, we needed our water heater replaced. It was a very tight space for removal but they located a tall heater that was the same gallon amount as previous one.  
Assured us water heater is a pro plumbers model not one from a Big Box store.
Chandra is on top of appointments and calls back with date and time quickly.  Techs show up on time observing Covid measures.  
Have them on Speed Dial for next plumbing problem.

They just completed a repair of an under-slab leak that required sawing tile, jackhammering concrete and digging for pipe in our breakfast/laundry area. We left while the hard part was being done and returned in a couple hours to find the leak fixed, slab repaired and no mess to be found!  We also had a 15 year old water heater replaced since it had to be removed to get to the leak anyway. Very prompt, professional service at a fair price. Plumbing the way it outta be - we highly recommend MacInnis!

Had low water pressure. Expected to need replacement of the regulator valve, which I was given a quote over the phone ahead of time FYI.
Wound up just needing adjusting. It's at those moments someone could really take advantage of you and say something needs replacing when it really doesn't. Adjustment was done and now probably have the best water pressure ever having lived there 20 years! Was charged a amount commensurate with the work done. Bottom line it wasn't a major problem...however praise where it's due. Simple no hassle straight up interaction. Thank you!

They came out right away. They repaired three problems. One of the issue needed more attention so they returned the next day and fixed it. I would highly recommend MacInnis plumbing.

Great quick service and honest.  Fixed a diagnosed by MacInnis to be simple problem other plumbers were going to tear out a wall to solve and claiming was a big issue .  So happy called MacInnis.

I found MacInnis Plumbing here on Yelp and selected them for my project based on their estimate and my conversation with Mike (owner) about the ways to approach my water line relocation. It was very apparent that he was an excellent problem solver and very knowledgeable.  

They just completed the water line relocation and gas line work. I'm very happy with how the project came out and their approach to it, which didn't have long downtime without water or gas (hours not days because they phased it right). The crew did an excellent job. They were all very nice and always willing to explain things or answer questions. Mike was incredibly responsive to anything that came up on the project. Their office staff was also excellent with communication, reaching out a few weeks before I'd scheduled to confirm arrival times.

This is the company to go with!