Description
We are your go-to contractor when you need first-rate plumbing and HVAC services. We offer repair, installation, and cleaning services at highly competitive rates. On top of that, we guarantee all of our work.
HISTORY
Established in 2008.
The plumbing family you can trust! has been our motto and goal from the start, and it has served us well as we continue to grow and be the most trusted plumbing company in Arizona! Hansen Family Plumbing and Air (formerly E H Plumbing) founder, Erik Hansen, is a hands-on owner with more than 10 years of experience in every aspect of plumbing, drain cleaning, and plumbing company management. His service staff are trained to excel in quality service! With personalized, hassle-free customer service as our main goal. you can expect to: talk to a live person, receive prompt, skilled and professional service; and be quoted a fair and reasonable price! Hansen Family Plumbing -- The plumbing family you can trust!
ABOUT BUSINESS OWNER
I grew up in the Plumbing Business! My Dad was a plumber from the time I was 1 yr old and he later worked for many years as a plumber and Branch manager for a well known company before opening up his own plumbing business. I have been helping him as far back as I can remember.
I count my years of experience from the age of 8. It was then that I remember installing my first faucet and soldering an actual fitting that was used for a customer, under my Dad's supervision.
I started my career in the plumbing industry in 2005 with Roto Rooter Plumbing and in 2009 decided to join my dad in our own plumbing Company. I specialize in all areas of plumbing including commercial, residential, and service.
SERVICES
Toilet Repair, Drain Cleaning, Toilet Installation, A/C Repair, Faucet Installation, Heater Repair, Water Heater Repair, Garbage Disposal Repair, Electric Water Heater Repair, Leak Detection, Electric Furnace Installation, Garbage Disposal Installation, Gas Furnace Repair, Electric Water Heater Installation, Gas Water Heater Repair, Sump Pump Installation, Swimming Pool Heater Installation, System Maintenance, Water Heater Leak Repair, Residential Services, Thermostat Repair, Bathtub & Shower Repair, Pipe Repair, Faucet Repair, Heater Installation, Water Heater Installation, Drain Installation, A/C Installation, Water Filter Services, Hot Water Recirculation Pump Installat…, Ductless A/C Services, Electric Furnace Repair, Gas Furnace Installation, Gas Line Services, Gas Water Heater Installation, Hot Water Recirculation Pump Repair, Sump Pump Repair, Swimming Pool Heater Repair, Tankless Water Heater Installation, Pipe Installation, Sewer Services, ,
Reviews
Great overall service, went above and beyond everything asked for and were very efficient
I would definitely recommend Hansen Family Plumbing! I did not have to wait for a callback, they answered the phone. I told him what was happening and he gave me 3 estimates on the phone. They came the next day and when he thought they might be a few late they called to tell me. By the way, they were not at all. He fixed my garbage disposal
& cleared up the clog in a matter of minutes. He explained how he thought it could have happened. Professional & friendly. They are the one plumbers I will call in the future.
Thank you Hansen Family Plumbing!
Kim T.
04/09/2021 12:00:00 SA
I had new flooring installed and was told that I had several valves that were leaking. I found Hansen Family Plumbing here and with so many great reviews I had to call. Meagan was very polite and courteous when I called and I had service the next day. Dishawn came out and did a fabulous job. He then brought to my attention that my water softener was no longer working. Another reason why the need for so many valve replacements. I am very grateful for him taking the time to help me and recommend a new unit.
Great company! It's great to know I have a go to plumber now!
I needed a shut-off valve replaced under my kitchen sink, and based on Yelp reviews I called Hansen Family Plumbing. Erik answered my first call and asked if he could call me right back. I was skeptical that I'd get a prompt call back, but Erik did call me right back. After hearing my need he quoted me a fair price and was able to get me on the schedule for a couple days later.
Robert arrived right at the scheduled time, and proceeded to get right to the job. He was very professional, pleasant and efficient. He finished the job and cleaned up quickly then collected the previously quoted price.
All in all I had a very positive experience with Hansen Family Plumbing. I will definitely call them again next time I need a plumber.
Joseph D.
06/02/2023 12:00:00 SA
I had two problems: HVAC not working properly and the instant hot water unit not working at all. I contacted Hanson Family Plumbing and they quickly responded and gave me an appointment within 48 hours of my call. Each problem was serviced by employees with different specialties.
The workers arrived on time, diagnosed the problems, and made necessary repairs. There was a small problem with the wording on the invoice which was taken care of after a call to the office.
Thomas K.
06/09/2021 12:00:00 SA
Quick response, thorough job and fair pricing.
Fixed a tub drain that other plumbers were unable to completely restore. Thanks, Jesus. Nice job. Highly recommended.
Brendan N.
03/11/2022 12:00:00 SA
Excellent service and they were able to get us in the following day for a water softener installation. John was a pleasure to deal with, provided us a quote, walked through what to expect, and was very knowledgeable and professional.
Kristin L.
02/02/2021 12:00:00 SA
Arrived on time, and even gave a text notice of when they were on their way. That is very helpful. They were wearing masks and very friendly! Solved our problems in our office quickly and reasonably. I would definitely recommend Hansen family plumbing, and will use them again for any future plumbing issues.
Great service! I had a water pipe break outside, and had to turn off the water main. Hansen Family Plumbing is the only company that said they could come out the same day. They came a couple hours after contacting them, and made the repair in about hour. They also came under the original estimate quote.
Paul H.
07/10/2023 12:00:00 SA
Didn't care tp understand my plumbing issue, Screener thought it was an a/c problem. Never got a chance to explain to a manager what the issue was. Went with Pink Plumbing. Who sorted it out the same morning.
It was a beautiful spring morning when I heard my daughter say the last thing a parent never wants to hear. There's water coming from the ground. Sure enough, water was backing up out of our clean out pipe. I tried to reason with it and I had a pretty solid argument, but it was a clog and couldn't be reasoned with.
I found Hansen Family Plumbing on Yelp with so many stars next to their name and called, hoping for any availability. They could send someone that afternoon (between 2-5).
I received a text with our plumber's name and photo when he was on his way. The plumbers who came out, Preston & Jordan, arrived at 2. They did an assessment of the issue and got to work. Preston did an excellent job of keeping me updated on their progress as they hit a snag and and to call a supervisor out who had different equipment.
The supervisor (sorry I didn't get his name) showed me the issue on his pipe camera. Roots growing into the pipe and gave suggestions how to address the problem.
Excellent, friendly, and prompt service. Would recommend.
Lyndsey L.
03/11/2021 12:00:00 SA
Fantastic experience! Had an unexpected leak in one of the upstairs bathrooms, which required us to shut off water to the whole house. Within 40 minutes there was someone outside our door! The plumber showed up wearing a mask and was very friendly. He fixed the cause of the leak, and also replaced a part for the downstairs toilet as well as did a quick check of our water pressure at my request. Couldn't be more pleased. We will save this number and will call again for future plumbing needs!
Aaron A.
05/10/2021 12:00:00 SA
Really quick and easy today with our friendly and professional tech, Zack. He was able to address our shower drain issue and so far, it seems to be going well! Definitely will go to them in case we ever need plumbing work in the future.
Great company, with reasonable pricing and experience. The technician Zach was very attentive to my concerns and had a very positive attitude. Thanks guys and will definitely use you again!
Last minute request for assistance after my HVAC system blew an internal fuse. Hansen came out within 90 minutes and took care of the problem for me. Very professional, kind, and easy going. Quick response and service very much appreciated. I recommend this company.
Joe S.
11/10/2022 12:00:00 SA
I've used Hansen for years with no problem, but this terrible recent experience has lost me as a customer.
I contacted them a couple months ago about an upstairs bathroom that had a leak. Preston came out and discovered the drain in our walk-in shower was leaking, and that he would have to tear out the entire shower and replace it in order to fix the leak. He said it would be cheaper to install a tub+surround instead of a new shower, and sent me an estimate for around $3900. I wasn't expecting such a costly repair, so did not schedule the work to be done right away.
Last week I finally reach out to Hansen again about scheduling the work. Due to the time that passed since the original estimate, Preston had to come out for a new estimate. This time he tells me a walk-in shower would definitely be less expensive than a tub (contrary to what he said previously). We preferred a walk-in shower anyway, so this was welcome news. I made it clear we wanted basically the same type of shower we currently have with a sliding door. He said it would be no problem, and that it would cost... $3900. The same as the previous quote for a tub instead of a shower, though a shower was supposed to be cheaper. Red flag. But I told him let's move forward.
He said he would go to Home Depot after his last job of the day and call us to show us options for showers he could install. He never called us.
I called the office the next day (Friday of last week) and said we were still waiting for a call from Preston. They reached out to him and he called me toward the end of the day. He said he already picked up a shower to install the following Monday (without showing us any options). He also said the shower would not have a door because ever since Covid they don't make shower kits with doors. That was a flat out lie. I told him to not bother coming to our home again. I can't stand being lied to.
I called Hansen's office and vented to the office worker, who said she would have the office manager call. Here we are almost a week later, and no one has called.
Despite not having issues with any of their previous work or technicians, clearly this terrible experience was enough to make me never want to do business with them again. Perhaps it's best to only use them for basic sink and toilet work, but either way, Preston lied to me on more than one occasion. Just not okay.
Michael S.
09/01/2021 12:00:00 SA
my water furnace wasn't heating and i reached out to Hansen Family Plumbing for help. They contacted me quickly and helped me do some quick self-checks so i was able to figure out what was going on and fix it. So nice to have a company provide the personal touch like this.
Rickey Lynn G.
01/09/2023 12:00:00 SA
Our disposal decided to come loose and create a small flood in our kitchen. They arrived first thing in the morning as agreed, and had it totally fixed in about an hour after having to remove it and reinstall it. They left the area spotless and were so easy to deal with. Any time in the future that I need a plumber you can bet I will be calling Hansen for the job. They were great!
Matthew C.
04/01/2021 12:00:00 SA
My toilet started leaking this week and I thought I could fix it myself. After a few hours of grumbling, cursing and losing my temper on the toilet and eventually breaking it, I admitted defeat and turned towards the professionals. I tend to look for reputable small mom and pops companies and ran into Hansen Family Plumbing. I put in for a quote and selected the 5 other companies option from Yelp. Not only were they able to get me in with a same day appointment, but they were also the first to reach out to me. I still haven't even heard quotes on two other companies and the job is already done.
This whole experience was nice, but I hardly ever leave reviews. The ENTIRE reason I am leaving a review in the first place was because of the wonderful service from Dishawn. He was very polite, friendly, and professional throughout the entire process. It's hard to describe, but the ease to get along with Dishawn, in addition with his willingness to take care of everything (putting together the new toilet, hauling away the old one, cleaning up), just made the experience overall seamless. The ease and speed in him doing that which I couldn't not was humbling to see.
Usually, it's kind of a hassle having technicians over, but Dishawn really made it feel like you were just catching up with an old buddy while he helped you out in installing a new toilet. Kudos to Hansen Family in their hiring process. I can't speak for their other employees, but if you can, ask for Dishawn!
**side note, out of the companies that finally did decide to get back to me, Hansen's quote was on par and fair with everyone else
Edit: after reading a particular review, I would also like to remind people you are paying for a job. You have accepted that you are lacking the skills, time, tools, or knowledge to do a job. Hiring a technician to do the job is hiring for Piece work, not an hourly rate. If you hire them to fix a leak in your sink, you hired them to correct the problem. Not for the time or cost of the pieces it took them to do it. Your hire for skill, knowledge and they experience. There is more to running a business than just a $4 part and 15min of labor.
If you can accept that, this is a wonderful company to go through.
Shanda Y.
02/10/2023 12:00:00 SA
From the first call and estimate, Hansen Family Plumbing has exceeded my expectations. I've needed several projects and repairs done at my home over the years, and I have to say that Jerry has been the best of them to work with. He is punctual, friendly, fair, and takes the time to answer questions so I understand what he needs to do. Highly recommend Jerry and Hansen!
Had a plumbing problem, called Hansen, and they scheduled for the next day. Their plumber discovered that our drain was plugged some due to rust from cast iron pipes. He could not take off the drain pipe because it was rusted in so he went through the roof pipe with a snake to clean the pipes. In 90 minutes, water was running great. He was also very friendly and explained everything he was doing. I would definitely call Hansen again.
Iris C.
02/05/2023 12:00:00 SA
I had previously left a five star review. Anyway my kitchen sink was still leaking so I decided to get a quote for installing a new kitchen sink with new faucet, etc., since I think that would fix the issue. Hansen's quoted me $800 to take out and put in a drop-in sink!! They said it's $250 per hour for labor. Right after they left I got a quote from another plumber for $465. I'm sorry but that's about half of what Hansen's would've charged me. They definitely are on the higher end for labor costs. Get at least 3 quotes before deciding. That's all I'm saying. But Hansen's is very prompt with service calls and their servicemen are friendly. So there's good and bad.
Hansen Family is the only local Phoenix plumber and air conditioning repair I trust. They're always on time, clean up and explain the charges before they start and is never surprise fees. Will continue to use!
Jim was my tech and very knowledgeable. Easy to communicate with and finished the job quickly. Staff seems to be very wonderful and price is competitive with other plumbers in my area.
Updating my review over a year later because I still love Hansen Family Plumbing. They've been my go-to plumbers for all of my needs. They are quick to answer the phone and fit me into their schedule extremely fast. Robert is usually my tech and he is the best! He fixes all my plumbing issues promptly and keeps me informed about costs and processes so I can make informed decisions. On my most recent maintenance call, Robert flushed my tankless water heater, fixed a leaky sink and helped reconnect my shower water lines. Cannot thank this family enough for always promptly and cost-effectively helping fix my plumbing problems.
They really are the plumbing family you can trust! As a single mom on a budget, I had put off a bathroom project for over a year, thinking it was gonna be super expensive and take days. I finally decided to schedule the appointment to start the process. Zack and Chuy (Jesus) were here on time and finished the project in ONE day! They even took time to make my dog comfortable and let my toddler help before he left with Grandma. I will NEVER use another plumbing company. 10/10
On time! Responsive! Professional! Work ended up being less than quoted over the phone which I have NEVER had happen with any other service company. EVER.
Hansen provides great quality service. Jerry, the technician sent to my house, was very helpful. He arrived within the specified timeframe and gave me honest advice about the most cost-effective option for repairing my toilet. The assessment was free and, although no work was done during this appointment, I will be following up with Hansen to schedule a new appointment to replace my toilet. I love that they are a family-owned business, and make you feel like part of the family. For example, they shared background information about my technician (Jerry) via text before my appointment, including a photo and some of his hobbies. Not only is this a good way of introducing costumers to their technician, it's a great way to ensure safety since the photo helps confirm the technician is who s/he says s/he is. Overall, great customer service!
Called them and they were onsite the same day. Sent out a great plumber and her got if fixed asap. All around fast response, great communication and quality work.
Mark E.
05/11/2023 12:00:00 SA
Top notch Technician Jerry took care of my plumbing problem with expert skill and super customer service. Not only did Jerry diagnose a difficult issue but he taught me a few things about plumbing as well. Awesome young man and kudos to Hansen Family Plumbing for hiring such a hard working and friendly professional !!
Nancy W.
07/04/2023 12:00:00 SA
On July 4th we needed a repair under our kitchen sink- Tate Withers from Hansen family Plumbing came out and was friendly, efficient and quickly solved our problem.
I HIGHLY recommend this company.
I have used this company twice in the last 3 months. Scheduling on Yelp is super easy and friendly.
First experience went ok with the only exception the AC tech was late and I did not receive a call. However once he reached he did do an excellent job and answered a few questions I had about my AC. I paid in cash and also received a military discount. The price was very fair.
The second job required a plumbing tech. Water from my sink was back flowing into the dishwasher. The tech mentioned a few issues so we both agreed to start with the most basic solution first. The tech showed up on time and was very easy to communicate with. He did not charge me for this service.
I was emailed a quote of the cost for the second recommendation before he left. I will definitely schedule with this company again if necessary.
Betty W.
05/03/2023 12:00:00 SA
I needed my kitchen faucet replaced and Hanson Family Plumbing was very responsive and got me an appt right away. Tate came to my home on time and was professional and friendly. He got the job done quickly. I would definitely recommend this company.
Service call was late to arrive, very unprofessional. The service tech smelled foul, and was wearing dirty stained clothes. I would NOT recommend this company to family or friends.
Hansen came to the rescue after too many attempts in searching for a company that said no to us for installing a whole home filtration system and filter in our garage. At one point, we seriously thought we would never get this part installed, and we'd just returned it and called it a day. We almost gave up! When Dishawn came to our house and inspected the area, he immediately said he could complete the project in a couple hours! My jaw dropped because he's is the first technician who said YES, this can be done!! Anddd it's done! We are so happy with the result! Thank you so much!
Quickly scheduled me and sent over a great technician who diagnosed and fixed my two problems quickly - have guests coming into town and needed things fixed before they arrived
They did a great job for a reasonable price. I would hire them again without any reservations.
Maria S.
08/02/2021 12:00:00 SA
Great response time. Jesus the technician was very knowledgeable and professional. I had a leak on the outside water line and also got the garbage disposal replaced. Great company to work with.Would definitely recommend them.
Amazing. I contacted the company online, which is a first for me. They got right back to me and set up the appointment---all online! I'm quite hard of hearing, so this was a real blessing to me. Had a leaking toilet issue and the price quoted was very reasonable. Mike came out right on time and found there was more wrong than we thought. He ran out to get the part needed, and still had the toilet fixed in no time! The price was more that quoted, but that was because my grandson had installed the toilet and thought more caulking would fix it! Seriously, folks, if you aren't sure of what you are doing, call Hansen Family Plumbing FIRST!!! I'll never use another plumbing company.
Yay for Yelp! Which led us to our new favorite plumber! We needed a plumber in a hurry! Went to Yelp and chose a 5-star plumber, Hansen Family Plumbing. We are so pleased! They responded within the hour. Prior to arriving, we received an email telling us who our technician would be, including a picture of him and a bio. The charge was reasonable. Yelp reviews matter... they really help us. And we've found a new plumber!
I have used this company twice and they are awesome. Kevin is great and very thorough. I would definitely use them again if I need too. Very honest and professional.
Mary Z.
04/01/2021 12:00:00 SA
They accommodated my crazy schedule Dishaun was great . He got the part and installed it on record time . Explained everything to me .cleaned up and the price was reasonable
My landscaper advised that I had a leak in the supply line between my meter and the house. I contacted Hansen Family Plumbing this past weekend, and they sent a technician, Jerry, out to look at it today. Jerry informed me that the meter quit spinning after he shut the water off at the house. This meant that they leak was related to the irrigation system rather than the supply line to my house. Jerry also advised that it would be more cost effective to have the landscaper address it, which I appreciated. I'll be contacting Hansens again, should a plumbing need arise. I appreciate dealing with contractors that are interested in providing the correct fix without over charging me.
Evgeny G.
08/07/2023 12:00:00 SA
It has been our first experience with Hansen Family Plumbing and Air, and the job actually was quite challenging - a dozen companies all across the valley refused it before Hansen Family has accepted it. We have a complex system that involves the ERV ventilator and a whole house dehumidifier, as well as a complicated system of exhaust and booster fans.
We needed custom re-configuration, and it took a couple of iterations for Hansen Family Plumbing and Air to get it all right... but the second round they did not charge extra as it was still included in the original SoW, and Dan Santoro has made it all work great!
The team was on time, very organized, well-equipped and professional.
Thank you! I wholeheartedly recommend them without reservation.
Okay - Eric truly saved the day for us this time! Hats off to you sir
Kitchen clogged occurred again but not just my tenants sink but also the neighboring sink next door. Knowing we shared a common line between six units built out of copper and galvanized pipes - we asked Eric to cut out the 1960 design of copper pipes with modern day PVC pipes.
He was efficient and was very prompt to answer a call at 7am Monday morning. He was put there in two hours and worked on it for 6 hours with his partner.
The service was excellent and was very thorough in his work and explanation of reasons why he was taking an approach versus another option.
$800 later we have new updated plastic pipes shared between the units, no clogs, smooth sink drain and satisfied tenants and owners. Now it's all up to HOA to take ownership of this charge - but that's a different issue, not relevant here. However Eric offered to be our technical advisor should anyone have questions about why the pipes were replaced.
Thanks Eric and team for your strong effort and support! Awesome contact for any sort plumbing drain issues!
Another great experience with Hansen Plumbing. Robert Fike came in and did a great job replacing a kitchen faucet and replacing the incoming water pressure valve. Richard who came in to do the estimate was fair and reasonable as usual. This is an awesome company to work with.
PS: I love the fact that when they send you a text about the plumber coming to your house, they include a Photo and a small bio. This makes it so personable. What a nice, human touch !!!
Hansen Family Plumbing fixed a water pressure issue and converted a washer/dryer gas line into a range line for us. Ours is a newly purchased home with several issues. From Gabriella (scheduling) to Dick (estimator) to Jordan (technician), our service was exceptional. They responded promptly and each fix was explained ahead of time. A great value and refreshing to work with this professional team. Highly recommend!
As I write this review, I have mixed feelings about Hansen Family plumbing. The experience that we had is both positive and negative. On the positive side, everyone we had contact with was polite and were able to accommodate our repair needs in a timely matter. But this is where I start to have mixed feelings about the honesty or integrity of the company.
This morning we had a leak develop in the kitchen ceiling of our house, causing a 3 foot by 3 foot wet spot. After ripping open the drywall and removing the insulation that was soaked myself, we found a section of pipe that was dripping. This pipe appeared to have been repaired, in the past, but not very well by the looks of it. Original quote by the repair tech was $400 to repair. When we decided to cancel the repair and do it ourselves, the price was adjusted to $249.
The repair would take about 15-20 minutes, consist of two fittings and a small length of PEX tubing. In total, the parts would be no more than $40. I understand that there is a service call fee and there is an expense for the repairman's time, but to ask for over $200 in labor costs seems a bit excessive. Making two cuts, pushing on two Shark-bite connectors and fitting a 24 inch piece of PEX tubing between the fittings does not seem to warrant $200 in labor. At that rate, his hourly rate would be over $800/hr. Applying a principal of good customer service, would be applying a fair repair cost based on the actual work required to repair the leak. Good customer service is rewarded with referrals and positive reviews.
Based on this experience, I will not be recommending or using Hansen Family Plumbing in the future.
Michael L.
02/10/2021 12:00:00 SA
Responded very quickly. Quote was fair (actually less than competitor). Scheduled an appointment right away. Tech showed up on time, was very friendly, and knew his stuff. I will use them again.
Dan came to repair a toilet. He was efficient and professional. Based on my experience with Hansen Family Plumbing, I would highly recommend them.
Responsive and timely. I had initially contacted another plumbing company who indicated they could not help me and recommended Hansen as better equipped to handle it. If another plumber is referring me to who they consider superior, well heck I'm gonna call. I'm glad I did. They were responsive and understanding. Service was sent within an hour. True they did have to come back as the problem persisted and Richard is great to work with, was honest about the problem, and didn't gouge me for services I didn't need even though he totally could have...I have no clue how plumbing repairs work. I appreciate that. Did I mention the price was also reasonable and fair? I will be using them to install my new water softener and water heater. Well worth it for this level of professionalism. THANK YOU RICHARD
Daniel B.
06/01/2022 12:00:00 SA
Had a leak from my master bathroom into my kitchen. I had Hansen come out and reseal my tub. They came out promptly. Gave me a quote, and then began work. The gentlemen, Jordan Seely, who came by was extremely polite, kept the space clean, and did an amazing job going above and beyond what I would have deemed as an acceptable job.
Thank you and will absolutely be contacting and using this local company from here on out when I have plumber needs in Chandler.
Dan came and helped us with our faucet. He was nice and provided awesome service! We will definitely use Hansen for any future plumbing needs!
These guys were great. Did an amazing job on fixing a small leak we were dealing with as well as helped us get a water line set up to our fridge. Would use them for any other needs we have.
We needed several repairs, including a new kitchen faucet. Robert was right on time for both the estimate and the repairs. While on his way, we were notified by text (the company contact Gabriella was friendly and responsive) with a picture and biography of Robert. He was very personable, obviously knowledgeable, and got right to work. Afterward, he cleaned up the mess. We are extremely happy with the work done, and will request Robert if we need any more plumbing help.
Greg K.
05/03/2021 12:00:00 SA
I emailed them yesterday and they called this morning and were at the house at 9:30 AM . Great response time . Kevin showed up and figured out how to get the cover off our faucet and went to the Plumbing supply store and came back with the part and repaired the faucet . The repair was done expertly and the only reason for 4 stars instead of 5 was there YELP add says 10% off for new customers and we did not see that on the bill . $250 was a little high in my opinion too .
After getting your response maybe in the Yelp add it should say mention YELP and get 10% off as a new customer . Like I said Kevin was great , price a little too high and did not get the discount .
Janak T.
09/03/2020 12:00:00 SA
Moved into a new home and the washer valves were both bad and leaking. After having friends bail to help fix the repairs, I decided to just hire a plumber. I submitted the job on yelp and within maybe 45 minutes had a quote and availability of the plumbers schedules. I love this set up by the way, it's extremely organized to book with you guys. The tech arrived in a mask and within social distancing guidelines the entire time, I was impressed. He and his mate got the job done in roughly a hour, they even placed the cut out drywall back in the hole which is so appreciated. There wasn't a drop of water on the floor I will add and no mud or dirt from shoes. I Hooked the washer right up and no issues at all, they did a great job. I have several other jobs that need done and I will absolutely hire them again.
Joe D.
12/11/2021 12:00:00 SA
Hansen Family Plumbing & Air exceptional performance in my leaking water heater replacement was 5 Stars Plus!
Professional, courteous, on-time, fair price, exceptional work by Jesus and light years ahead of another local company I will not name.
Hansen is the only plumber I will / would call and strongly recommend them to anyone in plumbing dire straits ~
Tate was ahead of schedule so was able to come out a few minutes early to provide two quotes. I accepted the repair to my outside water riser that was leaking. The quote was fair and lower than others. The work was done to my satisfaction. I did not proceed with the other quote, as he didn't have the part and it would have cost another service trip, electing to try to replace the faucet cartridge on my own. He did try to lube the part at no charge but it still is very hard to push/pull and will need to be serviced. Great experience overall, would use again!
Robert showed up on time wearing a properly fitted mask. He performed the repairs we asked for and I would definitely ask for him in the future.
GREAT JOB!
Just moved into a house and had no idea if the previous owner maintained any of larger home appliances (AC, Water heater, etc) so I decided to just call for routine maintenance on the water heater and found it was leaking and corroded but since I was still getting hot water I figured it could hold while I called around and I'm really glad I did
Won't name the companies but it unfolded as this
1st plumber - The water heater warranty is invalid, a new unit and install would be 2800$ roughly.
2nd plumber - The water heater IS under warranty, they can get a new one and install it but a few days out.
3rd plumber - (Tate from Hansen) Water heater is under warranty, I can take the info right now and get it sorted, come back same day with the new one and install it with new lines.
Ending -They saved me almost 2000$ by just being thorough and no nonsense, I will highly recommend them to anyone in need of plumbing
I reached out to Hansen Family Plumbing by email for help with a leaking outdoor hose bib. Received a response within 24-hours and Dan was onsite the next day. The job was more than just a leaking valve and Dan saved me the time/frustration of doing myself. Happy with the result; fair price for quality work. Definitely reaching out to Hansen for next plumbing needs.
We own a home that my 74 year old father in law who is a disabled Vietnam war Vet lives in. He was injured in the war. The A/C stopped working. We looked up reviews and saw Hansen had good reviews. So we called my father in law and gave him the number to call them. A guy by the name of John comes out to the house. He tells my father in law its $3000 job. Im busy at the time and can't talk so my 20 year old daughter who attends Harvard University but is home on break talks to John. She says he seemed irritated to talk to her. He tells her that the reversing valve or switch for heat/cool is out. Mentions about recovering all the freon, new valve new refrigerant. He never even goes on the roof according to my father in law. Only looks at it downstairs.
My daughter who attends Harvard asked for a written quote that included what was diagnosed wrong with the A/C and the price broken down. The guy wouldn't do give a quote and price in writing. Said its not possible with the billing system they use. Instead he tries to sell my father in law a 10K a/c unit.
My father in law pays him and the guy leaves. Remember we asked for a quote In email. All we got was a email with a loan application for the 10K a/c unit from a Dan Santoro.
Hansen attempted to massively overcharge and got the diagnosed problem wrong.
Guess what. We called a different A/C company out. They repaired it in one hour cost us only $140 vs the $3000 Hansen were trying to charge. But! What Hansen diagnosed was wrong and was perfectly fine and was not the issue. The new company told us if it was the issue Hansen had told us about it would of been $700 with the new company.
Hansen told us the completely wrong issue. Plus the new company didn't try selling us a new unit since the one on the roof is only 10 years old.
I would highly not recommend this company. Shame on them my father in law is a disabled Vietnam vet who served his country and was injured in Vietnam, I would think the company would of treated him better.
Update: The owner did call and apologize to my father in law. He refunded the money to my father in law. We appreciate the apology and refund. Because he apologized and refunded the money. Ill update my review to 2 stars instead of 1 because the owner made an effort. We appreciate the owner but still dislike the fact my father in law had to go through this a negative experience.
I've used Hansen now at least three times. They are great, always show up on time, and do excellent work. Zack came out yesterday to repair a main valve and spent several hours making sure it was done right. He was also just a super nice guy and explained things that he was doing. Really impressed with the quality of work!
I'm hoping to not have to call a plumber again soon, but when I do I'll call Hansen.
These guys are the best. On time, professional & the best plumbing company I've worked with so far for my business. Will be my go to for future needs. The tech that came out was not only funny but helpful & kept me updated on what was wrong - etc. pricing was fair & exactly what was quoted before they came out. They even came out on a Saturday when it says closed on yelp to fix the issue we were having. Highly recommend.
Thanks guys!
When I talked with Eric yesterday, he seemed extremely knowledgeable and I appreciated him fitting me into the schedule today. Expecting Eric today, Robert showed up. While my bathroom clog was a little more complicated, a $135 rooting job turned into a $200 job. Understanding that complication costs money, I needed my drains fixed. I appreciated that Robert called me twice to try to explain what he was doing, but it seems the job could have been completed in less than the 2.5 hours it took since Robert was on the phone most of the time he was here. He would come in for a few minutes then head outside for a call for a few minutes, then come inside, then go outside for a few more minutes (as per my mother in law). Either he was taking personal calls, or he didn't know what he was doing and was asking someone else for advice. Either way, if you hire a plumber, you expect someone competent.
Another gripe I have is we discussed a price of $200 when he called me at work after he started working and found a solution. I come home to find out that he tried to swindle my mother in law for an extra $25 which she refused. He also attempted at cleaning up the mess. There was sewage water all over the bottom of the cabinet, on my walls, even on my toothbrush. Seriously, that's gross.
Walked into garage and found a puddle in the drip pan under my water heater. Immediately contacted Hansen Family Plumbing and Erik got me scheduled for the same day. Technician showed up and diagnosed the issue, quoted me on a replacement water heater and had it installed the same day. They were knowledgeable, professional, and affordable. Would use again and recommend to family and friends! Thanks Hansen Family Plumbing!
I was leery about calling a plumber during this pandemic, but the leak under my sink made it inevitable. I called Hansen Family Plumbing and they sent Danny to my house. I was grateful that he was wearing a mask and was conscientious about our health and safety.
Not only did Danny fix the leak, he replaced my kitchen faucet. This was not as easy as it sounds. The space under the sink is cramped, and the faucet placement butts up against the wall. I am so grateful to Danny for giving me a working sink when other plumbers weren't interested in the business.
Hansen Family Plumbing is in my contacts on my phone. I will not hesitate to call them whenever I need a plumber.
My mom's house needed new shutoff valves. The plumber I previously used surprised me with a high estimate. Hanson Family Plumbing gave a much more reasonable estimate and they followed that up with friendly, professional service. We will be calling HFP in the future.
Beth H.
06/07/2023 12:00:00 SA
Another excellent experience with Hansen Family Plumbing. We had a leaky pot filler that had to be removed and replaced. I called Hansen and they scheduled our appt. the next day. Tate, our technician, was so professional, knowledgeable, and friendly. He quickly removed the leaky filler and replaced it with a new one without having to remove or cut through our existing tile. I highly recommend Hansen for any plumbing needs - they're the best!
Mary H.
02/10/2022 12:00:00 SA
We had our bathroom remodeled and the bath piping broke and flooded out our kitchen! Preston from Hansen family was there the next day to fix the plumbing, and told us all of the plumbing work the previous contractor had done was not up to code. He has been back a few times to fix the work of the previous plumber, and to fix other compromised pipes discovered in restoration. We highly recommend this company!
Bird A.
02/01/2019 12:00:00 SA
I wouldn't go anywhere else for my plumbing needs! I used to hop around from company to company, and was super frustrated all the time. I've had problems for years!
As soon as I called Hansen, I was quickly taken care of, and the service was super effective. No more leaky pipes! Plus, to top it off, Erik and his team had shown me utmost respect, concern, and consideration.
I'll only be calling Hansen from now on! And you should too
Deana L.
03/02/2023 12:00:00 SA
Jerry was great and took his time to make sure to troubleshoot everything that could be causing my plumbing issue! Highly recommend and will always use Hansen Family Plumbing for my plumbing needs in the future! thank you!
Shiwei L.
02/03/2022 12:00:00 SA
Very responsive. Preston fixed the issue in the second morning. Satisfied with the result.
Alden Rebecca S.
02/09/2023 12:00:00 SA
I am so pleased with Hansen Family Plumbing and 100% satisfied with the work done.
Mason Mellen, the tech who came to my house (on time!) was personable, professional, and thorough. He had my issue, a new faucet incl pipe replacement repaired quickly. I am also confident in the quality of the parts that were used!
Plumbing work is not inexpensive unless you want cheap work. If you need plumbing service. I recommend Hansen Family Plumbing witho and reservations!
Very prompt and efficient. Assessed the work, quoted and completed well. Will use them again.
Boyeon R.
04/05/2022 12:00:00 SA
I called Hansen Family Plumbing to install the flange and wax sealing for a toilet that was detached by another plumber. The previous plumber said that the toilet was missing the flange and it was outside his specialty. When I called Hansen Family Plumbing, the office staff was professional, friendly and accommodating. Dick with his assistant, Eric I think, came out earlier than scheduled, which I really appreciated considering the urgency! The team was very knowledgeable, professional and efficient on the job. They were finished in three hours ( they had to get some parts from a hardware store). I feel comfort in knowing that they guarantee for a year on labor and materials. Thank you for the great work. I highly recommend them for any plumbing work similar to this job! Great company to work with!
John B.
08/08/2021 12:00:00 SA
We needed water lines split in the bathroom to convert from a single sink to a double. Hansen beat the prices of anywhere else we looked and Megan and Erik made booking super easy to deal with. Our tech was Zack and I couldn't be happier. Really friendly, listened to us, did great work, and went above and beyond even fixing a hose bib that was not in the original scope of work.
Fair pricing, responsive, quality work. Highly recommend.
Seeing the good reviews of Hansen Family Pluming and Air on yelp, I called them about the toilet problem in the house. I mentioned the flange and/or wax ring issue of the toilet, and asked for the hourly rate they charge. The customer service lady would not tell me the price just saying the minimum service charge for the visit is $99. Thinking it was a simple job to replace the flange and/or wax ring, and average plumber hourly rate is $80 - $120, it should not be over $150.
After tech Zack finished the job, I was told the total charge was $250 including $229 for one hour labor and $21 for the parts. Not only that, they charge 3% processing fee if customer use credit card for the payment.
I feel they overcharge the customers at $229 per hour. That was probably why they did not want to tell me the price before the job. I would not use their service again as many other plumbers can do the job at much more reasonable price. Suggest know what they charge before making plumbing service appointment.
Our tech was super friendly and very knowledgeable about our water heater, and how to take care of our house plumbing in general. Will absolutely be calling them for anything else in the future!
Doug provided a hot water heater recommendation for a new house construction even without an immediate business opportunity.
FYI, he recommended gas, tank hot water heaters which are all very good.
Poor office communication. I booked an appointment for one week out. Waited with a broken shower for the highly rated Hansen plumbers. Sent pictures and discussed solutions. They stood me up. Called and they had every excuse in the book. In the end, they told me that they probably dropped the ball because i was outside of their service area. However, I am well within the service area which they drew on the yelp map. I think that they just have so much work due to their high reviews and likely strong field work that they are losing some customer service on the scheduling side.
Manager who responded does not understand his service area map on yelp or what actually happened with the schedule. Nor did they follow up after the appointment was set.
I called based on all the good reviews. The receptionist was super friendly, fast and gave excellent service. Our tenant called because her sink was clogged up and leaking. They were quick to get out there. I asked how much it would be. She said $149 or $209 for one sink to be unclogged, just depends on if they can get to the clean out. Very reasonable..plumber went out right away. Then he calls to let us know he can't do anything because the pipe in the wall is corroded and he needed access to the condo on the other side and that it might be anywhere from $500-1000 to fix. The neighbor wasn't home at the time, thank goodness. He left and we got a $149 bill which we paid. We called the HOA to see if they would cover the pipe in the wall since it was for both units. They sent out their plumber and he said the sink basket was broke and that was the problem and that he could fix it but would charge us as well. My husband, at this point, was upset, went and bought the $16 part and fixed it himself.
He called the owner to let him know what happened hoping they would refund something since their plumber did nothing and he said no...that was their service fee. I think they could have been more fair on this part...$149 is pretty high considering the plumber was there for about 10 mins and did not even diagnose the problem.
I'm a bit disappointed with Hansen Family Plumbing as they don't seem to stand by their work. I previously had a great experience with them until this week. The company has a different feel; I'm wondering if they're under new management.
In any case my issue is that they installed an Insinkerator hot water for me that is leaking. Actually it's leaking in a few places, at the water dispenser (faucet), at the tank, and at one of the fittings. Hansen's response was basically - too bad, your warranty period is over.
They literally installed this unit last year. They instructed me to contact the manufacturer 'so at least I can get a new tank'. This is even though they bought this unit for me, and I paid them for both the part and the labor. At the very least, they should be doing this work for me. They have all the info a manufacturer would want - such as place of purchase, proof of purchase, etc.
When I contacted Insinkerator, they asked for a copy of my receipt as well as the model number and serial number of the unit. The receipt I have from Hansen is very generic and doesn't specify model number or serial number; in fact, it doesn't specify the manufacturer.
Because of that, Insinkerator told me that the receipt I provided to them is not valid. Furthermore, based on the model number and serial number on the unit in my kitchen, it looks like Hansen installed a unit that was actually manufactured in 2007.
Let me repeat, Hansen installed a really old (13 year old) unit in my kitchen last year. Insinkerator's warranty is only good for 3 years. Insinkerator further informed me that they stopped manufacturing this model of insta hot heaters back in 2011!
Waste of $770. Don't bother with this company. And don't believe the 5 star reviews, based on Fakespot it looks like a lot of these reviews are fake.
Had this company come out to give me a quote to get some plumbing work done. After inspection they said they would email me a quote for all the work i needed done. Its been a month and no email quote. On to the next plumbing company. Hopefully they want my business.
Amy T.
11/03/2021 12:00:00 SA
My washing machine started to overflow and the kitchen sink at the same time. Hansen family plumbing was able to send someone out within the hour to clean out the drain outside. Thank you Robert for you great work and conversation.
Ryan K.
02/11/2022 12:00:00 SA
Very Very Dependable and fast! I really am impressed with the service. If you need to get a plumber, these are the people to call. They fixed my Toilet in about 20 Minutes and no leaks! The technician was very friendly and helpful. They arrived within the time window and also fixed the Toilet with no problems. I'm so happy to have called Hansen Family Plumbing and Air. They are completely professional and they just get the work done! I highly recommend this company!
Ryan.
I had an issue with a leaking shower and called the Hansen to Plumbing. From the first call to the technician arriving everything was amazing. During the time from our first call to the arrival we also found a leak in a toilet. The technician never hesitated and took care of both issues quickly and he was very courteous. They have a customer for life now, added them into my contacts just in case I need them in the future.
Laurence F.
02/09/2022 12:00:00 SA
One of the only companies to answer the phone and come over same day service. I recommend this company to anyone looking for fast, high quality work.
Highly recommend this company. We had a leak in the base of our toilet that got progressively worse over some time. The toilet itself was also loose. I called another company first, but they talked about it possibly costing thousands, and my fiancé and I didn't think that sounded right. Hansen Family Plumbing came out the same day we called and fixed the issue for far, far less, a fraction of the price! We are very happy with their work and will use them again in the future.
I called and they were here in 3 hours! we needed a new water heater, they did all the checking and made sure it was under warranty and we only got charged for labor, and the price was great! They were friendly and efficient. I would call them again anytime!
LaNeysa S.
05/11/2021 12:00:00 SA
Zack was amazing!!!!!! Super professional and the most helpful! Fixed everything perfectly!!!! Absolutely will come to you guys for everything we need down! 1,000/10!!!!
The tech was super. We had located the leak in our outside waterline. He came on time, worked efficiently, and dug it out further so he could discuss with us the recommended solution. We agreed, but rather than having the water turned off for an extensive period of time, we asked that he come back another day.
On the second trip he did what he said and the repair worked. What astounded us was that the rate was $262/ hour. He said he had no flexibility in the rate.
I should have been suspicious when I called to schedule in the first place. I asked the person what the hourly rate would be and she said Oh, I don't know, they don't tell me. All I know is that they seem to be fair. Fair at a price more than most professionals charge?
The rating is for the price--not the work.
We had a leak under our kitchen sink. Hansen plumbing came out same day. Replaced the defective parts and charged a reasonable fee for the work performed. I would not hesitate to recommend them as I'm sure I'll use them again if we have any future plumbing issues.
Had a water pressure valve installed, Hansen Family Plumbing offered the best price of all those I queried. First thing is Hansen Family Plumbing is responsive - extremely quick and always kept me informed on arrivals, etc. I needed to have them come out after a few days to take a look at some vibration noises, turns out that it was my fault when I added a pressure gauge to the spigot. They came out right away to investigate and took the time to educate me on the do's and don'ts of what I did, and were really great about that. One of the best customer service experiences and definitely recommend Hansen Family Plumbing to anyone looking for reliable and customer focused business.
Alixx O.
02/07/2023 12:00:00 SA
I've hired HFPA twice to help with a bathroom water damage recovery. My technician for both jobs was Jerry H. The first visit was to replace a broken toilet flange, the second to replace a broken drain trap; move a few bathroom supply valves; and install a bathtub.
Toilet Flange: I took a few bids for the toilet flange. Jerry's was neither the highest nor the lowest, but Jerry instilled the highest confidence of the lot. He did not talk over me--a technique unscrupulous technicians use to up sell the difficulty of a job--nor did he dumb it down. Appreciatively, Jerry was straightforward, and did not try to sell me something I did not need--one plumber went as far as suggesting we replace all of the cast iron in the house. Bye Felicia. The flange repair went without a hitch; Jerry was done in just under two hours.
Bathtub: When it was time to install the bathtub there was no point in calling any other plumber. I called Hansen and asked for Jerry. That's how it's supposed to work, right? Do a good job at a fair price and you've locked in a customer. Jerry explained everything he needed to do without inflating the job or dumbing it down. Again, straightforward. He replaced the tub's trap, installed the tub, and extended the copper for the tub spout about 8 inches or so. He moved a few supply lines a couple of inches to accommodate the douchey sink and toilet I bought--pretty but not so easy to install--and gave me some tips on how to install the devices once I close up the walls. During his seven hours Jerry was friendly without being obtrusive--my spouse works from home and had meetings all day--but he was not creepily quiet, either. I had a few add-ons which he quoted before we started, so when the bill came there were no surprises. Hansen even honored my military service with a 5% discount.
I recommend Hansen as one of the few companies from my initial round of bids that bothers to answers their phone--even on the week-end--and responds almost instantaneously to email. This seems like Business 101, but customers should not have to hunt you down and harass you to give them your money. Hansen's prices are competitive--they are not the highest nor the lowest--and when the bill comes you will not be surprised by random up-charges. I recommend Jerry as someone I'd hire for a job, give him the keys if I could not be here, and trust him to lock up when he leaves.
The tech came and quoted me $993 to install a garbage disposal that I already have and connect a drain to sink. I just can't seem to wrap my head around this pricing. It's bordering on insanity and robbery. Had another licensed plumber come and paid him $100. It took 20m. I'm not sure how they have any stars bc I don't know how anyone would actually use them and pay these prices without a second opinion.
I've been trying to get a problem with imbalanced distribution of air in my HVAC system solved. I had one company out who said I needed *at minimum* new ducting and more cold air returns. They ballparked the job at $3000 but wanted $500 to give me an actual estimate (applicable to the job if I accepted). I said no thanks!
I had HFPA out to do routine service on my heat pump yesterday and asked them to have a look. They sent out a senior technician today. He said $700 worth of dampers would solve the problem and gave me the estimate on the spot. I haven't seen the outcome of the work yet, but at least I know they're not trying to take me for a ride!
Our toilet flooded downstairs and we weren't able to clear the blockage on our own. I reached out to this business and they were able to get to me right away. Like that same afternoon! They fixed the clog that was in the main line and all is working again. I feel like the service charge was reasonable for the work they did. I would use them again and highly recommend them to others!
Josh H.
05/02/2023 12:00:00 SA
As a new homeowner it's daunting to find companies you can trust - I can't recommend this company enough!
Jerry did an outstanding job replacing several water shutoff valves in our home! He was friendly, and highly knowledgeable. He gave us a diagnosis and a price quote before the work began, then worked quickly to swap out the failing components.
Jerry also took the time to answer a few questions and point out some features of our plumbing unrelated to the service call. Now that's service!
If you need a plumber call Hansen Family Plumbing - and ask for Jerry!
G W.
12/09/2022 12:00:00 SA
Initially spoke to Gabriella. She's great! It was so nice to have someone answer the phone who knew EXACTLY what was going on and could schedule my same-day appointment immediately. This company is ORGANIZED & EFFICIENT! Tech showed up on time and was professional, personable and an excellent communicator who did a great job. My only misgivings were their prices. Definitely above average. I paid it to get same-day service but would definitely recommend getting quotes from others on non rush jobs.
I contacted 3 plumbers about a hot water issue and Hanson Family Plumbing was the only one that responding. Mason came out the next day and quickly diagnosed the problem.
Ken H.
04/11/2023 12:00:00 SA
We had an unexpected leak, and of course it happened on a Saturday. Called for an appointment and was told a technician would be out between 9 and 11 am. Prompt at 10:25 he arrived. To make a long story short, the issue was diagnosed and since the leak was caused by my upstairs neighbor, there was NO charge! JERRY was 100% professional and very pleasant to work with. Good to know that there are still ethical companies.
Shanelle N.
04/11/2023 12:00:00 SA
I couldn't be happier with the service that was provided throughout the entire process. I called on a Saturday to have someone take a look at a number leaks I discovered the night before. Jerry came out on the same day. He was very kind. I told him he was the first person to come out and I wanted to have others take a look at it too. He was very understanding and even tightened something to temporarily make the leaking stop. He was the only one that could come out on Saturday. Everyone else I had to set up time for the upcoming Monday. Turned out that the price Jerry provided was around the same price range but on the lower end. I decided to move forward with the work and it was beyond my expectations. I thought I would only get one of the three things fixed but he fixed all three and I got a discount! He was quick and everything looked great. I'm so happy. Thank you, thank you so much for helping me.
We had the pleasure of working with Zach. He is a nice young man and very professional. We will use Hansen's again.
Great service! The job able to be scheduled quickly and was reasonably priced. I had to get a hot water valve replaced for my washing machine. I appreciated the person that scheduled me was very warm and helpful. The technician that came out (Robert) was very professional, knowledgeable and went above and beyond! He explained to me what was going to happen, gave me an estimate, got it done like a charm, and then even helped me install my new washing machine to help ensure the valve was functioning right. So glad I have a good plumber as a go to, plus someone I can recommend. Thank you for the great experience!
They did a great job! Showed up when scheduled. Was able to get everything done in a timely manner. Would not hesitate to call them again!
Carl R.
12/01/2020 12:00:00 SA
New kitchen faucet install was somewhat positive as we now have running water, however, the new faucet had a different sized fitting for the R/O hose. I was hopeful the plumber would resolve this issue as we no longer have a connection nor source of R/O water at the sink or fridge. We were told to obtain the parts and frankly we are not clear on the size or make of parts required.
We are now paying for another third party to come out and complete the job.
This was our first job with Hansen's and will likely look elsewhere for plumbing needs in the future.
Thanks and Happy Holidays
Mark L.
03/08/2022 12:00:00 SA
The best plumbing service in the Valley!! They offer memberships to receive faster scheduling (highly recommended getting their membership; it will save you 5 percent on your invoice so it practically pays for itself).
Jen K.
04/02/2021 12:00:00 SA
I contacted Hansen Family Plumbing yesterday and was able to get the service I needed today. Dishawn replaced an outdoor spigot that was corroded / leaking (literally installed since 1972) and fix a toilet - the reason why the visit was urgent! He and his team member arrived a few minutes early and were very polite. He did an awesome job with explaining the issues that I might have with the hose (corroded to the spigot). They finished it, cleaned up and left in about 30 minutes. All for a reasonable price! Awesome job - Hansen Family will be my go-to plumber going forward!
I called this morning for a leaky faucet and Robert was out within a couple of hours. He had to find a part for the fix and found it quickly, faucet has been fixed and we are leak free. Robert was personable and knowledgeable, I will definitely use Hansen Family Plumbing and Air for future plumbing needs!
Michael H.
03/05/2021 12:00:00 SA
Erik and the team were fantastic from start to finish with our water main leak. Erik assessed the situation on FaceTime due to the nature of the emergency and had the leak bypassed within a day until the permanent repair could be scheduled.
Had them come remove an old toilet and install a toilet I purchased at home depot. They text me when they were on the way and arrived on time. Excellent customer service, friendly and did a great job! I will definitely use them again!
Mary K.
04/06/2022 12:00:00 SA
THANK YOU!
My hot water has been out since Saturday, and after some frustrations with the home warranty, I decided to find the best rated company near me. I'm so so happy I did! When i called the answering team was pleasant and immediately got someone out to me. Water heater clearly needed to be replaced, but to make sure they went the best route, my tech Jordan was not hesitant to bring his boss into the conversation, which meant a lot to me, as that shows clear communication and a desire to not just charge the most. Jordan was so quick, very polite, and the cost associated with the work and new heater was fairly priced. I look forward to working with them again, and highly recommend them for anyone trying to find the right company. These guys are it! Plumbing has proven to be the most difficult trade to find decent and kind people that aren't just trying to gouge you, so I am thankful I have found these guys. Again, thank you!!
Bob H.
11/02/2020 12:00:00 SA
These are my go to guys for plumbing needs. Every time I have called they were available and responded within hours or less. They have installed a garbage disposal, dishwasher and cleaned out my drain. Since Covid always maintained a safe distance and kept the job area clean. I would not use anyone else.
Incredible experience from beginning to end! They responded to my inquiry as well as my questions quickly, sent me a reminder and also let me know when our technician was on his way! We had Danny repair our main valve leak and he was not only really friendly but informative too! He fixed our leak pretty quickly yet did an amazingly thorough job. I highly recommend Hansen Family Plumbing for an extremely smooth and positive experience!
Michelle L.
06/02/2021 12:00:00 SA
I had them out to install a shower set. The night before they were going to be here, our newly installed toilet started leaking. (Installed by someone else) Perfect timing really. It ended up he couldn't install the shower set (I bought the wrong one), but he gave me his honest opinion about the toilet.
He took a look, told me what the issue was and told me to call the old company to save me money. He was very honest about how he could charge me to do it, but wanted me to save money if I could. He didn't even charge me for the trip since they couldn't do what I had originally called for.
I'm writing this review because I appreciate their honesty and punctuality. I'll definitely be using them in the future!
Wonderful company! Fixed the problem right away. Stayed on quote. Totally professional! Highly recommend!!!!
Jerry was able to come out the very next day (on a Saturday) after my husband had looked up several places to help us with one of our toilets. Hansen Family contacted us right away on Yelp and we had an appointment scheduled the very next day. Jerry was knowledgeable and even showed my husband exactly where the issue was and how to fix it. In the end we decided to have him install a completely new toilet as the price difference just made more sense (19 year old toilet). That was purely our choice and he did not pressure us into this at all which we appreciated. Overall he did a great job, was thorough and checked everything to make sure no leaks were happening. Definitely will be having Jerry come out again for any and all plumbing issues.
Would give a 10/10 if I could!
Woke up at 6a and found a burst pipe in our roof so we called a big name, national plumbing company that gave us a two hour estimate. Two hours turned into an additional 2 hour estimate by customer service so I turned to Hansen Family Plumbing and Air(via Yelp) to see what they could do. Spoke with a super sweet woman named Lisa who listened to my issue, took my info and told me to wait just a moment. She came back and said she spoke to one of their technicians and he was being dispatched immediately to arrive in the next half hour.
Maybe 20 minutes later Preston arrived and introduced himself to my wife, my daughter, and me. He was super nice and up front about what he thought he'd have to do, as well as, potential pricing. I also have 2 Dobermans and was worried they'd be a distraction but Preston was great with them.
He took at look at the roof and then went up in the attic to confirm one of the pipes had sprung a leak. He assured us he had all the necessary material and tools then got to work. The entire job lasted about a half hour and after, he gave us a SITREP on the work he did and a couple suggestions on how to limit any further damage to the roof.
I'm really glad they sent out Preston, he did some fantastic work. I have 2 kids and 2 dogs so I couldn't leave my water off for the day and having someone empathize with my issue and offer immediate help, that was top quality, was more than I could have asked for. My family will definitely use the Hansen Family again and would recommend them to anyone in a similar emergency or routine maintenance.
Sam O.
03/03/2023 12:00:00 SA
Our water heater went out and I searched for reliable plumbers that could help with this. Hansen Family Plumbing sent out Robert and he was on time and they had communication by email and text that the technician was on his way. This helps because I don't do well with time windows and have to find others to be at my home while the technician comes. Well Robert came and he explained the situation and was able to see if the part was under warranty. He was able to get the part under warranty, except the diagnostic and labor was not. Which was ok with me because Robert saved us money in the end. Thankful for hot water and will definitely recommend Hansen Family Plumbing to others.
Simply the best! Extremely prompt response to estimate request, half the price of competitors, kind and professional staff and real time electronic communication and updates. We will now be lifelong customers and refer to all our family and friends. Thank you for being honest, caring professionals.
Dave J.
04/06/2021 12:00:00 SA
Had a leak with a pipe in the ceiling and needed a plumber right away. Saw the 5 stars on Yelp and local small business. Definitely did not disappoint. Great experience! Very responsive and quick to come back with a quote and asked relevant questions before throwing out the quote. Price came $100-$200 under a quote from somewhere else. Was able to get a tech out the same day due to opening in their schedule. The tech Dishawn was friendly and knowledgeable. Got the issue quickly fixed. Would definite recommend!
Manny F.
03/08/2022 12:00:00 SA
This is a two-part review: one for AC Tune up and one for Plumbing
I'd like to start by sharing there was an issue when setting my first appointment, but I immediately received a call to fix it. That tells me a lot about the integrity of a company.
I requested an AC Tune up service and was absolutely impressed by the technician, John. He was very thorough, provided lots of good information about our existing unit, cleaned our unit, and made solid recommendations. No repairs were needed.
Also, received a quote to replace our existing polybutylene pipes. The gentleman took his time going through our home, inspected the work areas, we asked for some things to be added such as a wash basin in the garage and a hose bib to the exterior. He was very easy to work with.
Overall, very impressed.
Mallory M.
03/10/2022 12:00:00 SA
100% would use this company again. They got me in the next day, showed up right on time, very friendly, knowledgeable and helpful. Problem solved within an hour. Great experience.
Preston came on time, with notice and was extremely professional. We're still in option mode as he was thorough, HONEST and informative. This business seems very reliable, professional and honest.
Thank you!
We had a great experience with Hansen Family Plumbing! We were able to get a same day appointment and Zack was able to resolve the issues we had. We booked our appointment through Megan, who was great to work with! Can't recommend them enough!
Had an issue with our shower this morning, they came out within the hour and had it fixed for an EXTREMELY reasonable price. I was nervous picking a new plumber as we didn't have one in the area. I'm so glad I found this one. Mike was very friendly and will be our go to plumber whenever something comes up again. Will also recommend to family and friends!
Sevag H.
12/05/2022 12:00:00 SA
Friendly staff and quick response time and fairly priced. Needed to have two leaks repaired and they were able to get it done the same day
I had a dripping showerhead and needing the cartridge in the shower handle replaced. I did my best to get it done myself and then I broke off the cartridge due to a buildup of calcium and magnesium inside the handle.
Dan came out to help me help me chisel out the remaining, corroded parts of the old cartridge and then help me get a new one installed which took some doing because they needed to take an emery cloth and really clean out all of the buildup that was inside of the chamber. Even though it took them several hours they stuck with a job they got it done and no more dripping
Received a second quote from Zach at Hansen plumbing for Re-routing a broken pipe underneath our foundation. The quote was a lot lower than our first contractor. Zach did a great job! He was thorough and very professional. Shortly thereafter we decided to use them for Duct work. John came out, quickly provided us a quote and completed the job. He also made it right when a few things didn't go as expected.
Highly recommend Hansen plumbing and HVAC.
Dr. C.
10/11/2022 12:00:00 SA
We noticed some corrosion on our water heater and Hansen's Family plumbing was ready to help! They worked to schedule us quickly, Jerry came out to replace the water heater and was very knowledgeable and friendly. We would recommend this company and their expertise to anyone. Thank you!
These guys are the BEST! They were professional, prompt & did it for a great price. I always call them & will keep recommending them to all my friends & family!
Company came out quickly and gave me a free and thorough estimate of a project. Seems like a well run company.
Kitchen sink plugged up. Mark came and spent a while working on it but got it cleared. Very professional and friendly. I highly recommend
Adam G.
06/10/2021 12:00:00 SA
Sent and inquiry and left a voicemail to get a quote on a shower drain issue at the home and also to check on an outdoor drip line expansion, if that's something they do, and had no response.
I needed someone to quickly fix a toilet in my house that was flushing slowly and would not refill. They responded to my request immediately and the repairman showed up at the promised time. He worked quickly and efficiently and the problem was fixed within 30 min. This was 2 months ago and everything is still working great!
My partner asked if I could update the review to reflect our recent experiences with Hansen Family Plumbing. We were frustrated due to ongoing hot/cold water issues in our unit and the staff made themselves available to our building engineer to trouble shoot the problem together and were willing to replace our mixing valve again to ensure that wasn't the problem. The follow up has been great and we're thankful they tried their best to fix a problem that unfortunately isn't fixable due to it being a building issue
My water heater decided to leak, and water was running in the garage. I called Hansen, and Brittany was sensitive to my concerns, and worries. She was great, and assured me that someone would come out that day. Shortly after, Jessica called me back, and said they could send someone out sooner. Hansen appreciates the customers safety, and sent a bio on the technician, Anthony that would be dispatched to my home. What great customer service! Anthony arrived, diagnosed the problem, and answered all of my questions, and presented me with my options. Anthony replaced the hot water heater promptly, and professionally. He was personable, reliable, and knowledgeable. Hot water again!!! What a great customer experience Hansen Family provided from the office staff to the technician. Erik even texted me the next day to follow up, and make sure everything was working well, and I was satisfied. I would highly recommend Hansen Family Plumbing and Air! Thank you to all for the wonderful customer service!!
Christopher Metcalfe Creations C.
12/16/2022
Today Christopher Metcalfe was trying to solve a plumbing problem at Amy Trowbridge's home a stopped-up sewer line and we could not find a plumber Several companies just could not help. But one call to Hansen and life is good. A lady that answered the phone Jessica is a STAR she had a technician near me Dick Hansen the father of the owner of the company. Dick looked it over and he had the tools to solve my problem TODAY yes in a half hour. facebook.com/HansenFamil…
Absolutely amazing service. I had a clogged drain wanted to shop small business and find a family owned company and boy did I luck out. I messaged the Hansen Family Plumbing and within an hour had an appt. Al the service tech was right on time. (To the min) and was in and out with a fixed drain in a matter of minutes. He gave me some tips to prevent this from happening in the future since I was using bad chemicals that could mess up my pipes! Thank goodness for this company I will no longer use anyone else and I will recommend Hansen Family Plumbing to all my family and friends
Had a hot water recirculating pump installed. Zac was technician, prompt, courteous and very professional. These folks are definitely 5 Star.
Bernie
Tracy V.
12/07/2020 12:00:00 SA
Messaged via yelp on a Sunday afternoon, and had a response waiting for me Monday morning. Despite my repair not being an emergency, they fit me in same day, and very affordably. Highly recommend! Thank you so much!
Thomas L.
03/01/2022 12:00:00 SA
Very quick response.
Robert fixed my issue with bathroom faucet same day at a fair price.
Hansen Family Plumbing did a fantastic job on repairing a drain leak we had in the kitchen! Eric was responsive and came out quickly to assess the repair. Dishawn and Jesus came out the next day after calling Eric to fix the drain pipe. They were respectful, responsive and explained the work they did in detail. If you want a family owned plumbing company that will do great work and that is truly there to help you I would recommend Hansen Family Plumbing.
Charisa B.
06/02/2022 12:00:00 SA
Will be using this company again! They were able to give me an estimate for repair and fixed everything the same day I called them. Within hours I went from worried to relieved because of how quick and efficient they were. We will definitely be using this company again and are referring them to everyone. Thank you!
Fixed a huge issue we had with water pressure. Very happy with their work. Thank you.
Robert, from Hansen Family plumbing, was friendly and showed up on time. He fixed our tub problem, cleared 4 drains, showed us a few maintenance tricks. He also redirected us with an installation problem that will save us $$. We appreciated his honesty! We definitely recommend Robert with Hansen Family plumbing.
Hansen Family Plumbing is a great company and I've been nothing but impressed with their work and professionalism after two jobs. They are straightforward and talk to you about what they are seeing and doing and are honest with their estimates. I thought we were going to have to jackhammer our some concrete but found myself pleasantly surprised by what a professional plumber can do.
Christopher H.
10/13/2021
Hansen Family Plumbing has serviced several homes and business property's for us over the last several years. They have always been extremely helpful and responsive. They come out quick and I've never had to have them come out for a callback.
Juan M.
06/12/2023 12:00:00 SA
Great experience from Hansen Family Plumbing. Submitted a request Sunday night and they were able to get an appointment Monday morning 8am. Robert was very helpful in letting us know the issue and knowledgeable. Was able to fix our shower leak and bathtub drain same day and provided estimates for future services. 5/5
Our tech, Jerry, was amazing! He was knowledgeable and very efficient. He fixed our plumbing issue. It is hard to find an honest plumbing company. Hansen's Family Plumbing is! If we ever have another plumbing issue, Jerry is the only person we want coming back into our home!!
Robert helped reconfigure and setup several aspects of our new free standing tub - and his knowledge and work was outstanding. True stand up company, always showed up on time, ready to deliver. Fair pricing as well. Would not hesitate to recommend them for any/all of your plumbing needs.
I had a leak on the pot filler over my stove that I had installed myself. They arrived within two hours and simply had to re-seat the connection to the water line. Quick, clean, and fair price. He also took the time to discuss a potential replacement of my water heater.
Hansen is now my go-to for any plumbing needs. Highly recommend.
Hansen Family are responsive, friendly, and very reasonably priced. I've used them for replacing my sinks and a unclogging a kids toy that I couldn't fish out of the toilet, I plan to use them for AC replacement this year. Overall solid company.
I've had Hansen come out during several bathroom remodels. I've run into multiple issues with older homes and not trusting myself to tackle the plumbing updates properly. They've saved my butt a few times and they've always been easy to get ahold of, quick to come out, and finish in a timely manner. Now, whenever I do a bathroom remodel in Scottsdale, I call Hansen first.
Jon R.
04/02/2021 12:00:00 SA
Our plumber was the greatest and it was the best experience I have ever had with a plumber. Fast honest service and left the place clean and shiny
Matthew S.
08/06/2020 12:00:00 SA
Needed some new shut-off valves installed for our W/D. The initial quote for the work was similar to a few other companies I reached out but on the lower end. The work was completed early/quickly and the technician was very courteous and helpful explaining what he needed to do. Icing on the cake, I was called about 20 min after the job was complete for the office to tell me that because they didn't need to cut into any drywall, I would actually be charged LESS for the work and they helped process a refund. I was blown away and will use Hansen for any plumbing needs in the future.
Gym R.
06/12/2022 12:00:00 SA
Price gouging during pandemic and beyond. Repair in 2021.
After my Phoenix home's water heater had an issue, called Hansen. Was a 10-minute repair to replace 2 heater elements which were on-hand in the repair truck. 10. Minute. Repair. Elements were of minimal cost, then they added on over $450 labor charge. When I questioned them, they said it was the market rate and due to supply chain issues - supply chain has no relation to 'labor'.
Run and keep running from this business. The young guy sent for the repair was actually proud to quote that price; which is even more bizarre and scary than than the gouging.
Great service. Fast. Reliable. Was very upfront and only fixed what was actually wrong.
I had a couple of leaking bathtub faucets and a leak from a recently installed toilet. I called Pink Plumbing and Sewer. They sent out a tech that quoted me a ridiculous price of $1300-1400 each for the leaking faucets and undetermined thousands more to fix the leaking toilet. I knew they were trying to rip me off so I refused.
I then called Hansen Family Plumbing. They came out and fixed my faucets and reset the toilet for $249 each. No crazy quotes and no BS nonsense like I got from Pink.
These guys are excellent. I highly recommend them.
In summary, Pink got $0 and a 1 star review from me while Hansen got $747 and a 5 star review plus any business from any future repairs I'll need.
What I thought was a problem in my shower turned out to be nothing but they were very polite and put my fears at ease. I can definitely recommend them due to their honesty and efficiency.
Kerry W.
07/02/2022 12:00:00 SA
Excellent all around experience! We will be using Hansen again.
We were looking for a tune up of our AC unit and turned to Yelp for suggestions. We selected Hansen based on Yelp reviews and the company profile. We liked the fact that it was locally owned. The response from the company was prompt and the scheduler was very accomodating. They could come out within a week of our contacting them.
The person who performed the work was John, the HVAC Supervisor and an assistant. They both worked efficiently and gave us very detailed explanations of what they were doing and why. Our AC unit is old and does need to be replaced but we felt no pressure from them to do so. John showed us where the unit was breaking down and advised us of options. We are very happy with Hansens and the work that John did for us.
S M.
10/05/2022 12:00:00 SA
To be fair I was late to appt as I needed to drip kids off to school and the guy waited .. for that thank you.
However once inside, before diagnosing the troubled faucet he proceeded to pull up the sizing for a new faucet and quoted some ridiculous price. After explaining I wanted the faucet fixed not replaced and I had a new faucet just like the broke one he could use to repair he stated it would still be over 400.
I would have given then 1 star as they are product pushers but gave 2 as he waited and I appreciated that.
The representative was very good, as was the repairman. My only grip was I was quoted and agreed on the price. Then the day of the job, the same repair guy informed me of a possible additional $300 add. I was NOT happy with the mention of adding to a quote you gave. However, we agreed to keep original quote.
Exceptional customer service! They send you a text when your technician in on their way with not only the name of your tech but also a picture and short bio so you know exactly who will be knocking on your door. Such an important safety measure and I've never had any other service provider do this! They've made a loyal customer out of me!
Nunya B.
02/07/2023 12:00:00 SA
Background: I had three plumbers give me estimates for the work - Hansen Family being the last. The first two plumbers, unsure of what cartridge was used in my system, were convinced it was a valve issue. I received multi-thousand dollar quotes for a valve replacement leaving me with drywall that had to be repaired at an additional expense. They assured me it wasn't a cartridge issue. Mark, from Hansen, came in and said, That's a Price Pfister. It takes cartridge #xxxx. He also said, after I showed him the issue, It's definitely the cartridge - I wouldn't charge you for something you don't need. He gave me a quote, which included the installation, that I was shocked over (way less than the other quotes). Mark ran, got the part, installed the new cartridge, and was on his way.
Mark/Hansen could have easily gone the valve quote route - I told them what the other plumbers had said. He/they didn't. They were honest. They did a great job. How incredibly refreshing it is to find honest people that do great work.
Thanks, Hansen. I'll keep you on speed dial. You have a great team and you should be proud of the work / service you provide. Your high-star rating is well deserved.
They came in 2 days and hooked up chair and sink. Jordan was awesome explained all to me. I highly recommend them
Lisa T.
07/09/2021 12:00:00 SA
They were able to schedule an appointment within 24 hours to repair a toilet. I mentioned that my water pressure had recently increased. The technician checked and found that my prv was broken and was able to replace this for me before anything was damaged. I am very grateful for their exceptional customer service and prompt repairs. Highly recommend.
My mom's water heater started gushing out water while I was house sitting. I spoke with Megan at Hansen's Family Plumbing & she was excellent on the phone. She took her time giving me all the details and was extremely helpful. Michael came out same day & took care of everything for us. He was professional, hard working, paid close attention to detail and made sure the job was completed. I will definitely use them again for any plumbing needs. Excellent customer service & communication skills. Thank you for the positive experience in a stressful situation.
Melissa K.
11/03/2022 12:00:00 SA
I needed the plumbing for a new wall mounted facet in my powder room. Hansen plumbing was very responsive and easy to work with.
Mike M.
03/02/2022 12:00:00 SA
I can't say enough good things about Hansen Family Plumbing. We have been using them for our plumbing issues consistently for the past couple of years. Without exception, every plumber they have sent to our home is courteous, professional and reliable. Their pricing is fair and the work is excellent.
This review is post installation, but I have had them come out for a few different quotes and both experiences have been wonderful. I will update next week after official project is done.
I first reached out to Hansen Family Plumbing and Air a few months ago. Our AC unit was super old at our home and though we could band-aid fix the problem, it did not make sense to do so in the long run.
My husband found them on Yelp and with their stellar reviews, I started the process through Yelp Projects - an ahhh-mazing tool! Marsiela was so friendly and easy to book with and on both occasions, they got me in the schedule promptly, which in AZ, is really helpful.
I had maybe 7 different vendors come out to quote us. Though I did not have any bad experiences with any of them, Hansen Family really stood apart. Dan came out for both quotes and was great. No BS, straight forward, made the process easy, understandable and I did not feel pressured in any direction at all. In addition, their prices were extremely reasonable and competitive, especially for the products and services they were offering.
We did not go with them on the original project, as we had a handy friend who helped us out. We recently moved into a new home and after my last experience, Hansen Family was the first and only biz I called. They got me in the following morning, Dan came again, was awesome, explained the options and scheduled us for Monday.
I feel confident the installation and services will follow my experience up to this point. They've made it easy and AC units usually feel anything but.
Abigail J.
03/07/2019 12:00:00 SA
I was referred to Erik a few years ago and my husband and I run the facilities department for a large retail juice bar chain and we have about 10 stores locally in the Arizona area. Hansen Family Plumbing is our go to for all of our plumbing needs in Arizona. I can personally say they have always been there when we needed them and I would recommend them for any plumbing related needs.
Thank you Hansen Plumbing! I had a major water leak and Megan rearranged a schedule to help me. I had them out twice this month for different issues. Both times they were on time, masked, friendly and reasonably priced. Thank you Richard and Asher for your time, quality and excellent customer service! Hansen you' and your exceptional employees have earned a customer for life!
Once again, followed Yelpers advice and struck gold!
Have had a nuisance slow leaking bathroom drain. Decided to be smart and have a pro fix it.
Found highly rated Hansen family plumbing, and could not be more pleased with their service.
Called at 0900 today. Very nice young lady took my info, scheduled me for 10-11 am. Before 10, Mike calls to tell me he's on the way.
30 minutes later, job done, cleaned up, invoiced, paid receipt!
This business is courteous, no BS, and professional. I give my highest recommendation for their service.
We had to have a few things fixed before we sold our condo, Hansen was recommended to me by a family member and I am so glad they were. They did such a great job on the repairs and didn't sell me anything I didn't need. I highly recommend them.
New house, more plumbing issues. I knew who to call from the exemplary service I received last time. I was so glad to see a familiar face in Robert after stressing all night about flooding in the bathroom. He was able to quickly diagnose, explain easily and give me multiple options that set my wife and I at ease. Thank you Hansen Family Plumbing!
Great service from Anthony, quick and all it needed was a quick adjustment.
So glad I did not listen to the last plumber from Plumbing and A/C medics, they were worse than useless!
Anthony was on time, pleasant and quickly solved the issue.
Thank you
Susan Baker
Rodney K.
09/10/2021 12:00:00 SA
Family owned business that was very helpful getting someone out to help fix my father in laws toilet, as well as with installing a new water heater a couple months prior. Both experiences with this company were great.
Tyler J.
10/12/2022 12:00:00 SA
Amazing company. They installed a water softener for me earlier this year. I called them back out just now to drain my water heater as I hadn't done it yet this year. The technicians informed me that the city was now pumping 100lbs of pressure to my main (supposed to be 60-80lbs) which could blow out my faucets and irrigation lines! I guess they do this when there is a population surge, who knew?! Robert suggested we install a pressure valve to regulate it because the builder never installed one. If Hansen Family Plumbing wasn't out here preforming routine checks it could have been a very costly repair for me and my home could have flooded. I would recommend these guys to anyone. Installation was clean and top notch! Thanks guys!
Sam B.
03/02/2023 12:00:00 SA
Update 3/3/23: Shortly after writing some reviews Jessica reached out to touch base with me about what had happened. There was a misunderstanding and they sent out the wrong tech. They refunded the charge and were very proactive about it. I appreciate that she reached out so quickly and got it taken care of. They've earned a star back from me as a result. Thank you Jessica I appreciate you.
Original review 3/2/23:
I hate giving reviews that are less than 4 stars but I'm honestly not happy and feel I need to be honest about my experience.
I reached out to these folks for a quote for a repair I already knew I needed since they had such good reviews. I like to get at least three quotes for any work being done on my house. They were super responsive which was great and they were able to get out to see me within the week which was fine as the unit is running, just needs a part replaced before summer comes rolling through. So I set up a time to get a quote and the techs arrived on time and were great. I told them I just needed a quote for the part I need replaced which is also what I told the person I spoke to via the Yelp quote system. Things went a bit downhill from there. The tech didn't seem to know that they weren't here to do a service and I wound up spending money for something I didn't need.
I wasn't told there would be a charge to get a quote for something that I already knew was wrong. They did diagnostics which I didn't need because, again, I already knew what was wrong. They also quoted me for the whole system and not for the part that's needed. Two other companies have already been out to look at it and I don't need an almost $6k replacement unit, just the controller needs to be replaced. The unit isn't going to blow hot air out of the top when it's only 54 degrees outside... That doesn't mean I need a whole new unit, it just means it's too cold for the a/c to be running. I mean come on. I'm not replacing a unit that's running just fine with the exception of one failing part. The unit isn't even 7 years old.
The techs were nice, punctual, and I liked them but I was caught off guard by the fact that I was being charged for what should have just been a simple quote. I didn't need diagnostics, just a quote for a part being replaced. If I had been told ahead of time that I was going to be charged for diagnostics and a quote for a whole system replacement that I don't need I wouldn't have had them out.
Shoutout to Erik and the team. My roommate dropped his AirPods down the toilet and realized too late!
Someone came and fixed within 2 hrs. Thanks guys! Great prices too!
Teresa B.
02/09/2023 12:00:00 SA
I recently bought a new home (well, new to me) and we couldn't get hot water out of either of the two showers - even after my hubby replaced the hot water heater. Dick came out promptly, diagnosed the problem, had the parts on hand, and fixed the issue. Voila! Hot showers! Thanks, Dick for your prompt service!
I called they were here at the time they said the plumber Tate Withers was fantastic cleaned everything up very polite. He is definitely hired in my book.
Myra E.
03/09/2022 12:00:00 SA
Couldn't ask for a nicer representative for your company. He came masked, as I requested and wore booties. Preston was friendly, efficient and professional. I'll be using your company again, for sure.
Jerry and stetson came to our house with prompt service, diagnosed my issue and left me with me options on what to do. I would hire them again.!
Zack, Erik, and the crew did a great job of replacing our main sewer line. It was not an easy repair but they had the right people and equipment to complete it promptly. Highly recommended!
Ashley S.
12/01/2022 12:00:00 SA
We use Hansen for our three commercial buildings/ offices. We have large AC units that they help to manage on a quarterly basis. John and Mark have been out here quite a few times because our previous HVAC company didn't manage the units like they should have. Each time they have been responsive, communicative and honest about the work that needed to be done. I can't recommend them enough for the work they continue to do and their diligence to make sure our systems work properly.
I've used multiple local plumbers over the years, but these guys are the ones that I always come back - I should probably just only use them from now on. They seem a but old school, but I feel like other plumbing companies use flashy technology just so they can charge extra. I recommend Hansen for your Valley plumbing!
We had a minor toilet leak and a couple of slow draining sinks. Robert is awesome! He repaired everything quickly and now it all looks and works better than it ever did. Couldn't have asked for a better experience.
David G.
12/02/2019 12:00:00 SA
They did a great job replacing my water heater. They were on time, explained everything, and got me hot water! Thank you!
Hansen plumbing was great, we called them out for a sewer camera inspection prior to purchasing a home. They were courteous, fast, and efficient. They even took the time to answer some of my other plumbing questions about the home. I highly recommend this company.
John H.
10/08/2022 12:00:00 SA
Our water heater broke. We called Hansen Plumbing. Preston was the technician that showed up. He showed at his scheduled time which was very refreshing. He was very informative on what the problem was and told us exactly what we needed to get our hot water back. Within 3 hours, we had a new hot water heater. Preston was very kind and helpful. Thank you Hansen plumbing!
Contacted them about a rusty faucet that is stuck on, they replied within 30 minutes and within 1 & 1/2 hours the plumber has replaced it with a brand new one. Easiest transaction ever! Thank you Robert you were awesome!
Vanessa S.
05/06/2022 12:00:00 SA
We had an excellent experience with Hansen Family Plumbing. We had a complicated issue with the bathroom plumbing in our 1940s house, but Preston was very helpful and communicative throughout the whole process and explained everything to us. They were able to schedule quickly when we called and everyone who helped us was professional and responsive. Hopefully we won't need a plumber again for a while, but we will definitely call them again when we do. Thank you!
Steve Y.
04/01/2021 12:00:00 SA
Hansen Family Plumbing and the technician Zack provided A+ service from presenting an accurate cost estimate, scheduling and completion of repairs consisting of a shower cartridge replacement and a tub diverter spout replacement. Could not have asked for a better experience. I highly recommend their service and will definitely reach out to them for any of my future plumbing needs.
Our shower wasn't draining and I had called around to get quotes. One of the companies said they could come 4 days later. Since this plumber had good reviews I decided to give them call. I called them today at 9 am. They told me a price and that they could come at between 12 and 2. They were able to come earlier and they were here by 10:30 and the problem was fixed 20 minutes later. I would highly recommend them.
Adam W.
02/11/2023 12:00:00 SA
Our shower handle stopped working correctly. The handle would turn off and on but no water would come out. Hansen set out Jerry to fix the issue and we couldn't have gotten a more professional and informative technician to help with the issue. He was great, explained the issue we were having, and got the job done in no time at all. I would highly recommend Hansen to any of my friends and family!
Frank S.
02/09/2023 12:00:00 SA
I had a main water line leak back in 2012, and the company that did the line replacement left the city sometime since then. Unfortunately, for whatever reason, instead of installing a single line from the meter to the home, they put a coupling towards the end, and that section was the weak spot. It started leaking in December 2023. Hansen provided me with an estimate and then diagnosed the plumbing situation. The original installers had done some very non-standard installation practices, and Hansen's team had to figure out not only what they did, but also find an even better solution to do the repair. They worked on coming up with a solution for several hours and even brought in a seasoned expert to examine the previous job that was done. I really admired that about the company because their concern was doing a professional repair job and making sure I was satisfied. In the end, they came up with a solution I was happy with and confident would last. They didn't just come in and say, This is what we're doing, take it or leave it. Instead, they worked with me and were very accommodating. In the end, I couldn't be happier. I wanted a family-owned business, which is why I picked them over companies that charged less, but I'm positive I made the right decision because I got good value for my money. Side note: They even restored my landscaping and left the place as they found it.
Sasson A.
11/09/2018 12:00:00 SA
No brainer to call them. They responded quickly, we set an appointment, the plumber called me before arriving to confirm, and showed up on time. He listened to my problem & took the time to explain the solution and how he was going to do it. Took about an hour to do the job & charged a fair price. When someone is being honest & straight up with you- it feels good to be their customer.
I honestly don't know what else you could ask for from them.
I have used Hansen Plumbing twice now and I can not give them a higher RECCOMMENDATION! They are honest, reliable, professional and beyond reasonable with their pricing! The notification and communication regarding the timing of the technician was amazing! One call to Hansen Plumbing and you will also be using them exclusively for ALL your plumbing needs as well! GREAT company!
Time to replace the Bath fixtures, I found Hansen Family Plumbing here on Yelp; Impressed with the quick response to messaging! Gabriella was right on point keeping me updated on Charlie's travel and arrival time. Charlie was very friendly, efficient, and professional! Thank you also to Dick, who was prompt and skilled on the Cartridge! Very impressed with Hansen, I have put them in my phone Contacts!
I called Hansen to fix an unrelated plumber's poor toilet installation, which was leaking, wax rings not installed right, and not leveled. Despite my embarrassment of asking them to fix someone else's poor workmanship, they assured me it happens and never once made me feel bad for calling them for help.
Robert arrived on time with a smile, and given the current COVID situation and concerns, properly wore a mask through the entire visit. That really put us at ease considering we have a high-risk household. Robert was not only friendly at the end of a long day, but easy to work with and clearly skilled and knowledgeable. He explained everything he did, why he did it, and happily answered all of my questions. I was particularly impressed with the respect and attention to detail - not putting tools directly on the tile floor or countertops, making sure the work area was clean, and overall doing a high-quality, nice looking job in a short amount of time. Yes - it was a basic toilet install, but the caulking was clean and smooth, and the toilet was properly leveled with shims which are undetectable. If their attention to detail is this high on a toilet install, imagine what it's like on a larger job. The work, character, integrity, and overall demeanor gave me all the confidence that Hansen Family Plumbing will continue to be our go-to plumbing company. This is our second job with them, and the consistent high-quality results coupled with their unmatched responsiveness and respect for their customers will keep us coming back. Thank you.
Great service and communication! I felt very confident hiring E H Plumbing from the moment Erik first responded to our message about a hot water leak. Good communication is just as important to me as doing good work and he made a great first impression on this front.
On his initial visit, he talked me through our plumbing repair and clearly answered all of my questions. I had been worried that the slab leak was going to be a major ordeal, but he and his team assured me that it's a common repair and nothing major to worry about. They finished the job all in one day as promised, and things are back in good working order.
Repeka A.
08/09/2022 12:00:00 SA
As a customer, when you get top tier customer service, others should know. Hansen Family Plumbing and Air is top notch.
We had an issue with the AC not blowing cool air so I called & spoke to Gabriella who was courteous & prompt. She was able to dispatch Luis & Andrew to our home in less than an hour. I know that may not always be as convenient but we're impressed & grateful, nonetheless.
Both Andrew & Luis were able to get it working with thorough explanations. They also gave feedback as to some peripheral issues with the home layout. To wrap it up, they closed with a possible forecast down the line but didn't try to upsell us on anything. They said we should be good for this & next year.
If we have future AC issues, Hansen Family Pluming and Air is who we'll call.
Matt D.
03/08/2022 12:00:00 SA
I needed to remove an old water softener and cap the remaining pipes and found Hansen's through a quick Google search
Their team answered the phone right away and was able to schedule a tech to come out to my house, same day, without having to fill out or provide an over whelming amount of information. The visit and estimate were quoted as free as well.
Preston was out within 2 hours, was able to diagnose the issue and said he could knock it out right then and there. Within the hour he had the parts required, the old unit removed and even (as a courtesy) re-opened the wall for me where an old ventilation area had been covered up.
Overall Hansens and Preston were professional, knowledgeable and happy to help. If we need additional plumbing services in the future we will always turn to Hansen's first
Needed a kitchen faucet replaced. Richard F. arrived early and finished the job quickly -- will use Hansen as my go-to for any future plumbing needs.
Chelsey K.
06/09/2023 12:00:00 SA
I called Hansen Plumbing when I noticed some moisture in my bathroom wall. Anthony was super friendly and walked me through what could be causing it and how we can get to the bottom of it.
Although I can't speak to them fixing it quite yet (I have asbestos and need to deal with that first), they had a restoration company come out the same day and the process thus far has been super smooth. It was nice to know they have trusted partners who they coordinate with on my behalf.
Contacted them through Yelp and they were incredibly responsive. They offered to come out the same or next day to take a look at our leaky sink. Great experience! This is our go-to plumbing company!
Adil C.
09/09/2023 12:00:00 SA
Had a main water pipe leak and Hansen family was able to send a tech (Jerry) out within an hour and not only they did an amazing job using high quality products but their pricing was very reasonable too. I would def do business again.
Tae C.
11/08/2022 12:00:00 SA
Amazing!! I had four companies come out to do a quote for a gas line. I even called a close friend of mine who owns a plumbing business for a quote. Hansen beat everyone out by far. Dick came out to give the quote and do the install. He was training another employee during it. He was patient, explained everything in detail and answered all of the gentleman's questions (and mine of course). I was very impressed and happy with their service. I would definitely recommend Hansen Family Plumbing.
Great company, super fast response in yelp and great reviews speak for themselves. Live supporting family businesses that work well. Thx Hansen's!
Service call in 30 minutes, James was informative and professional, excellent service......explained problem and what needed to be done, had recommendations but no pressure.....
What an amazing company! The plumber, Anthony, was extremely knowledgeable and friendly. We couldn't have asked for a better experience.
Aniket W.
12/03/2022 12:00:00 SA
Really nice experience having them help with my food disposal. They not only did they fix the problem on same day but also provided necessary tips and tools to avoid it in future.
My daughter needed a plumber to repair a shower that was leaking badly. Another plumber had tried to fix it without success. Hansen responded the same day and within a few hours had repaired the shower. My daughter is thrilled. We found Hansen's prices to be reasonable and their technician to be professional, capable and friendly. The company sent a text with the technician's photo and bio to us before he arrived - a really nice touch! We highly recommend Hansen Family Plumbing and Air.
Lauren Z.
08/11/2023 12:00:00 SA
I would highly recommend Hansen Family plumbing. Our house was built in 1955 and we've had numerous plumbing issues in the 4 years we lived here. (Had all original cast iron plumbing) Finally found a plumbing company that is honest and not trying to rip you off. Huge shout out to Mark and Jerry for putting in WORK to replace our entire sewer lines. Mark was very responsive even though they had a busy schedule with customers. These guys busted ass to finish this in good time. Jerry was incredibly knowledgeable, hardworking and a nice guy to talk to. They cared about our comfort while our home and yard were torn apart which meant a lot to us.
They even followed up 3 weeks later to come finish up the odds and ends, including how they can help with our sprinkler lines that were dug up in the yard.
Brittany in the office was always extremely friendly and professional and understood my concerns. She took the time to explain everything to me and was patient even though I was admittedly frustrated dealing with all the moving parts of home repairs like this.
Will definitely use this company again.
Let me assure you, I make recommendations very prudently, and almost never do reviews. Hansen Family Plumbing been my go to plumbing company for years. I love that they recently showed up masked and respected social distancing. I have had many experiences with plumbers as a realtor, and since finding Hansen Family plumbing, I don't recommend anyone else. I have used them for many things including misc repairs, sewage line replacement, and pre-purchase sewage line scope inspections for many transactions. They are honest, straightforward, and always do a great job.
Suzanne C.
04/06/2023 12:00:00 SA
Called Hansen Family Plumbing because we thought we had broken or leaking pipes in our master bath sink...found standing water in cabinets underneath the sink, in the drawers and all over the floor. Could not see where the water was coming from so we were worried it was behind the walls :( Hansen sent Jerry out - HE WAS GREAT! Not even going to go into detail (too embarrassing) but we had no leaks or broken pipes. Jerry refused to charge me anything - not even a service call charge!!!! WE WILL DEF USE HANSEN FAMILY PLUMBING AGAIN! Now on speed dial!! Great service...from the initial call with Brittany to the texts about ETA that displayed pic of Jerry and his background info!! Who does that?? It was great!
Highly recommend!
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