James S.
07/10/2018 12:00:00 SA
I made the mistake to have hit a 3 inch pipe in my daughter's wall with a screw. The leak was noticed on a Friday in the morning, while I was at work. My wife began working to get this fixed and couldn't find a plumber who could come out that day until she reached Superior Drain and Jetting Service. The technician assured my wife and I, that he could fix the problem. He came out and told me that he would do as little damage to my wall as possible. I made it clear I don't care what he has to pull out, I want it done right as the home is less than a year old. He proceed to do the work by putting a rubber No Hub around the pipe to cover the hole. He told me this would guarantee to fix it and even wrote on the paper he guaranteed it for life. In addition, he charged me $225 for the work and the only part he used was a $10 piece of rubber from Home Depot. The following Monday, we then had the service team come in, remove remaining sheet rock, insulation and spray with a hospital disinfectant to get the home ready for repair. Right before the service team left, my wife noticed a drip...drip...drip. The service tech confirmed the pipe was leaking again from the back side, mind you the hole was in the front. I called Superior Drain and Jetting back and told them the problem. The technician first said he would be out at noon, then he changed it to 3:00 pm. I convinced him that he guaranteed me this WOULD not leak and it didn't last for 72 hours. He tried to say the service tech doing the cleaning must have loosened the brackets and my wife assured him that didn't happen as she watched the entire process that day. I asked the technician how he was going to fix it this time and he told me he went from telling me was going to get some epoxy glue to a silicon based patch and the he would put the No Hub over again. I called three plumbers in the Colorado Springs area and ran this guy's ideas for repair by them as I have NO plumbing experience. All three said what he is doing might work, but they all three told me if you want it to last, the section with the whole has to be cut out and connected on both ends. I told Superior Drain to not even come out as I don't trust their work and told them I want my money back. Another company came out within 2 hours, repaired it the way it should have been done from the start, and they only charged me $150, $75 less than Superior Drain. They even commented about what the previous guy was trying to do. Superior Drain and Jetting Service is refusing to give me my money back now because they are saying I didn't give them a chance to repair it. Bottom line is if you want your toilet unclogged, Superior Drain and Jetting Service can get it unclogged but they do not know how to do standard plumbing repair. I feel the company should have made us aware if this was out of their league from the start and I can't justify why they charged me so much for so little that they did.