American Leak Detection of Tucson

Listened to my concerns, did the work to inspect our sewer lines and explained everything he found and our options.  I was very impressed with the job done.

Well this was helpful. I had a 1000 gal spike over two billing periods per month.
The meter people said it could not be the five year old meter.  So it must be us.  I added food color to the tank to test for a flapper leak.  Nada
I read the meter over night , nothing.
Shut off main for a week while traveling.
Again no water movement at the main.

So I called Mark, owner, and he walked me thru al the possibles. I may have solved it when I re adjusted the tank float  level  in
The only toilet.
We ll give it another billing period.

Over ten days I am at my old usage , 66 gal a day. 2 adults, 1 bathroom ,  no irrigation, fountains or softeners. 2000 gal 30 days.

If I need to , I can still call him back.

He saved me a service call, thanks...

Great service!  The company was at the house within one hour of our call.  

We could hear water flowing, saw no sign of leaks, but the water meter (a modern ERT meter) was recording flow of 0.16 gallons per minute. Seth, a former US Marine, was totally professional in every way.  During his 2 hour visit he confirmed the leak existed, mapped the underground and in-wall plumbing, and marked an X with pink flourescent tape inside the master bedroom. He predicted it was a pinhole leak located 12 deep.  

After our plumbing contractor (Racy's Plumbing) jackhammered through the foundation at the pink X, he found the pinhole leak at 12 deep, within one foot of the pink X. The pipe location was spot on.  The accuracy was pretty remarkable for something that was totally invisible from the surface.  The survey cost $375 and was definitely worth it to prevent the possibility of structural damage and/or termites to the house.  Their service was perfect.

The company's Tucson office is a family operation with brothers Seth and Tanner, and their father Mark.  Use these pros and you'll also be supporting a three-generation family of US Marines.  Semper Fi.

After a dismal day of being notified by the meter reader from Tucson Water that my household was consuming 3 times as much water as the month before he suggested that I call a leak detection specialist because there was no obvious sign of a leak. I found highly rated American Leak Detection of Tucson on Yelp. The ratings turned out to be spot on.

That same morning I called what turned out to be a national customer service representative, who then forwarded my information to the local technician. I was called shortly thereafter and had an appointment lickety-split. The technician, Seth, notified me a half an hour before arriving at my doorstep early that afternoon.

He was like a leak detecting dynamo, zooming through the house, first negating all of the internal plumbing as a culprit. His knowledge of his trade impressed me as he moved outside and continued the process of narrowing down the location of the leak. All the while he answered all of my questions and put to ease my worries that I had made the wrong decision to spend money on this service.

I was amazed at the process of his listening to the leak, which unfortunately was located somewhere under my patio concrete slab. He went back and forth along the patio listening for the leak. Seth told me that he was trying to be absolutely sure where the pipe had burst. An hour later after using his sonic leak detection contraptions, Seth marked out the location of the underground piping using tape and bright spray paint. Finally, with a bright pink 'X' made out of tape, he marked the location of the leak. I was ecstatic that progress had been made in overcoming my dilemma.

Afterwards, he provided a run-down of the strange design of my water piping, which had been installed to accommodate a water softener years after the house was built. He wrote a report detailing what he had found, which was emailed to me the next day. Seth also provided me useful information, which turned out to be accurate, about what I could expect to pay for repairs by a plumbing company, and the process that they would use to do so. He also graciously wrote down, on the back of his business card, a small list of plumbers that he could recommend. What really stood out to me was the passion Seth exhibited for helping people in trying times and his emphatically telling me he has a passion for doing so AND his proud part in helping to save untold gallons of water through his trade. That is something that is awfully important in our desert climate.

All-in-all, the service was worth the price, if only for watching someone diligently ply their craft with gusto and grace.

The next day it really struck home how much it was worth the service when the plumber cut and jack-hammered the concrete, dug out the fill dirt covering the pipe, and we discovered that the leak was within 6-10 inches of where Seth had placed his tape 'X'. Boo-yaa!

Diane was great! Super friendly and very flexible in regards to getting their team out to my property. Upon arrival, Seth and his team expertly identified the problem and quickly helped me take the next steps to fix it. Cannot express enough gratitude for their professional, personable, and expert service. Will definitely use them again, and recommend them to others.

Thanks again Diane and Seth!

I suspected a water leak under my foundation so I called American Leak Detection. They were professional on the phone. They scheduled the very next day. Luke was prompt and friendly but professional. He found the problem and gave me several suggestions to fix/ stop the leak.

It's a great company.  They came once, on fairly short notice, and found a leak.  But were willing to come again, because I still had running water, to try to detect another leak.  I had previously hired a plumber who had been unable to find the leak.  i suggest anyone with higher water bills or pooling water outside call them immediately!

We were very impressed with American Leak detection Company as being sympathetic, prompt, and honest.
We were 5 days without water and during this time were waiting for 2 days for a scheduled appointment with another company to come out on Friday. When they did not show up and gave us deceitful information about their service, we called American. After hearing about our desperate situation, they gracefully agreed to come out on Saturday, which they normally do not do. They have instructed us to turn on the water an hour before the appointment and came out exactly on time After turning the water on and after an hour of digging we found the leak ourselves. When American came out and saw that we found the leak ourselves, the owner refused our offer of payment for his time and trouble.
We strongly recommend this company and join praises of other reviewers.

When my gas got turned off due to failing a pressure drop test I was referred to American leak detection.I called that day and left a message with the central answering operator. In less than a hour Seth the owner returned my call and listened to my problem.I learned about his company and was so impressed with his assistance with my dilemma.  He suggested I call another plumber who he recommended. Abacus plumbing or Expert plumbing. Abacus answered first and they were able to sort out the situation.
Heres the bottom line, if you ever have a water or gas leak in your home call Seth, he is a veteran and is committed to excellence and customer service. I hope I never have an unexplained spike in my water bill, but if I do I'm calling Seth first thing!

We live far from this company, which necessitated an extra trip charge--a big one. However, not only did they come out as and when promised and diligently searched, but when they found that there was no leak when they were at the house (of course it returned soon after they left), they came back a second time, didn't charge for a second trip charge, and found the leak. Plus, they gave good advice about possible causes and remedies--the leak was under the slab--and were wonderfully ungrouchy about coming out a second time for free. According to the plumbers who had recommended them in the first place, when they locate a leak it's within inches of where they say. So, if we do decide to break up the tiles to get at the problem spot, we'd only have to take up 4 tiles--which we could replace with perfect matches. Thank you American Leak Detection!

Worst customer service ever. Very unprofessional,rude, calls customers liars and also  has called other companies liars. The lady at the front desk demands money up front even after another company has advised them they would be making the payment.

Highly recommend this company. I have had them out twice to check for leaks. They are not only on time, they are early (when does that ever happen with a contractor), professional, fast, knowledgeable and thorough. If you think you might have a plumbing leak, they have all the tools to do the job!

Prompt service. Roughly 350 dollars to do an assessment. Nice peace of mind to have their specialized equipment to assess if there was a potential for a leak. Two gentlemen came to the house, wearing masks, and were polite and on time. Would be a great service to have when purchasing a new property. Very thorough.

I spent $400 hiring this company to find a leak in my garage. The water damage was visible, but the technician was there for an hour and claimed he could not find it. The next day the pipe pipe burst  causing water damage to a second area, this time inside my home.

First rate operation!  I had a leak in my plumbing indicated by my water meter running when all the faucets were off.  American leak detection was recommended to me by my neighbor who had them successfily diagnose a leak for him a few years ago.  I couldn't see any water leak so I assumed it was under my foundation.  Not only did ALD find the leak but they also pointed out a problem with the way I had the filter valves set on my pool that was causing me to loose water there too.  They stand behind their work and are great to deal with.  Very complete exam of my entire property inside and out.  If I ever suspect another problem with my plumbing I wont hesitate to call them again.

$390 for only leak detection that took 10 minutes seems excessive.   And their selected spot was no more accurate than the plumber that came out with his less accurate equipment.  On positive note they show up on time and will guarantee leak detection for 30 days if need to come back out.

We had a typical under slab leak and fears the worst,  that we would have to demo the concrete slab inside our home.  The technician came out and located to leak right away and determined that we didn't need to dig into the concrete,  he recommended we have a plumber bypass the bad lines which would save us a ton of money!  I cannot remember his name but he was very polite and down to earth.  He also recommended some plumbers to call for estimates.  We used one of his recommended plumbers and were very happy. I hope I don't need American leak Detection again lol,  but if I do I won't hesitate to call them.

After researching leak detection companies in Tucson, I decided to go with American Leak Detection based on their positive reviews.  Boy, am I glad I did.  I had a leak in my pool suction line, which is a difficult leak to detect.  But Seth and Luke from American Leak Detection found the exact spot.  They saved me thousands of dollars by not having my entire backyard dug up to find the leak.  There's a reason these guys have such great reviews.

Could not be happier, I had a leak in my pool and my pool guy told me to call them. They gave me a price to check my pool, came out and found it pretty fast and charged me a quarter of what I was quoted, and they fixed it! I was so happy. They are the best.

Had these guys out as a part of our home insurance claim inspection for a water leak under the kitchen sink. We didn't know if it was a drain line leak, or a supply line(s) leak.

American Leak Detection was the ONLY company that correctly diagnosed the problem. The initial professional guesstimates of all 6 other Tucson plumbing companies were wrong!

We highly, highly recommend these guys.

I had just sold my home and made it through the inspection process and set to close, when I received a very large water bill. A plumber and my realtor both said American Leak Detection was the only company they would call. I'm glad I did! I thought I would have a nightmare with breaking up flooring but that didn't happen! They arrived on time and found the problem within 10 minutes. No breaking up floors! Water softener O-ring blew and was pumping water strain into the sewer pipe. Professional, polite and courteous is what I found them to be. If two professionals tell me to use this company, I listen! They will be the only leak detention company I will ever use. Thank you!