Anchorage Plumbing & Heating

Overall great experience. I had a leak under my bathroom the plumber was knowledgeable and was able to translate into lamen terms. :-) I appreciate their transparency. From the first phone call to the final transaction they were professional and great to deal with.

I went through yelp and picked a drainline company that referred me to this plumbing company. I had frozen pipes, but was unsure of the process, and wanted a tech to come out and look at the situation. The gentleman who answered the phone said they would just hit it with heat and said I could do it myself and save some money. We then discussed how to turn off the water line in case I had a burst pipe, and to call if that happens. He then advised long term solutions and how to insulate the piping. Based on all the advice I would call this company in a heartbeat for help.

I had Anchorage Plumbing and Heating perform a boiler and water heater upgrade. I think they did a fair job for a fair price, but......I've had nothing but problems with the Triangle Tube water heater. Lifetime guarantee right? I am on my third water heater in 8 years. APH said they would refund the expense of the third water heater within 30 days. I paid for the labor on all of the installs and reinstalls. Win/win situation for APH, not so much for me. So I pay APH in full, expecting a refund for the guaranteed water heater. Did not hear from them in 2 months, so I called them up. They said they'd get back to me. They did not. So I called them up again in a week. Tanya said she would check on it and call me back. This time she did call me back to tell me there would be no refund. I asked why, and she said Triangle Tube denied it. She put Jerry on the phone who is basically a real dick. Jerry says no refund. I told him I'd sue him in small claims court. He said to go ahead. And that is exactly what I am going to do. Do yourself a favor and hire a good company to do the work and one that makes good on their equipment guarantee(s). APH will not. I've been a customer of theirs for about 20 years. They've just lost a great customer that actually appreciated their work. Nothing will cripple a company more than when they start losing solid customers like us. Good bye and good luck APH.

I can't say enough about them. They're honest and easy to work with.  They don't milk you for time at an hourly rate. Jared came out to look at a leaking pressure relief valve. Explained the low and high end of the repair. He came back to do the work. Could've easily told me I needed the high end but didn't. He just did the work necessary. Saved me $100. They've serviced my system before, came out to check something else at no charge. I really like them and highly recommend.

Took time off from work to fix a corroded bathroom facet. Day of appointment they called to say a tech had called out sick, rescheduled to the next friday. They called friday morning two hours before the appointment to say they had no one to fix my facet, and could they reschedule to next week. Cost to me was two lost days of wages without fixing the facet. Cannot recommend

Great guys!! I called them requesting an inspection of our water boiler prior to our house sale and it was spot on. They are professional, great at explaining what needs to be done maintenance wise and they are quick, I mean they serviced the water boiler in a timely manner without dragging hours. They have proper equipment, very friendly staff and most important they don't rip you off!!! I would definitely recommend these guys to anyone!!

Called early on a weekday. Was told that they would be here in a couple hours. 5 hours go by so I call. I'm told that I'm on call for service..  then at 415pm I get a call from some guy telling me it's time and half if he makes it to my home. Seriously?  I wasted my time. They wasted my time. Definitely not recommending this place from sheer lack of business respect.  I wouldn't even give one star. I'd give a big fat zero.

Anchorage Plumbing & Heating was responsive (and super nice) when I called in the evening about my furnace not generating heat. Arrived timely and, when it became apparent that the furnace would need to be replaced, they were able to expedite the replacement (including quite a bit of fab work to replace an older unit with a much smaller new one). They're knowledgeable, professional, and do great work.

This was a horrible experience.  The dispatcher was rude and whenever I asked a question he would repeat the same canned responses that didn't answer my questions.  The service tech that came to my house was even worse.  He looked at my leaking water heater and said I had two options.  1. I could order and purchase two parts (because he couldn't tell which part leaked) then it would take him up to four hours to replace the part even though the leak was quite easy to access.  When I asked what I would do with the part that wasn't used he basically said it was not his problem.  or 2.  He could take it apart, see which part was leaking, then leave it apart until he ordered the part and the part arrived.  This would leave me without hot water for days.  Whenever I asked a question he gave me canned responses (like the dispatcher), never answered the questions, and talked down to me like I was an idiot.  He eventually told me I was being argumentative and told me to get a different plumber.  Which I will gladly do.  If I could I would give a lower review than a one.  They deserve a -10.

Called this service to come out to one of my rentals where a tenant was having uses with their hot water going in and out. I had an appointment booked for Monday and no one ever showed up. Called them and they said I was never on the schedule...I had to rebook for the next day and waste another 2 hours of my day waiting for them (they did show up) . I run multiple businesses I don't have time to wait around for people not to show up.

After completing an inspection and repairs (zone valve and aqua stat) it cost $700.00. Less than 12 hours later my tenant text me that their heat is out (this was never an issue prior to their repairs). Called them back in and they said the whole unit would need to be replaced...not sure why they couldn't tell me that before spending $700 on useless repairs?

I called my regular contractor to come in to look at the unit and all it needed was a valve to be replaced...This goes to show that their technicians are not well educated on all boiler units which will result in false diagnosis and a waste of your time and money.  

Only giving 2 stars because they responded quickly...the second time.

These guys are amazing. After my baseboard heat stopped working they were able to get me in the same day and went above and beyond to fix the issue. If they hadn't done such a careful job troubleshooting I would've had a much bigger issue to deal with. Shout out to Curtis and Drew for fixing my heat so quickly, definitely recommend Anchorage Plumbing & Heating for any heating work.

We have always used them but then they came out to fix our shower, took a look and left to get us a part and came back more than an our later  that took 15 minutes to put in and charged us over $375.

Our furnace went out and Anchorage Plumbing & Heating got us in within two days, part ordered right away and got our furnace back up and running. Professional technician, great customer service, on time appointments and clear communication.

AP&H regularly serviced my mother's residence for well over a decade. Unfortunately, the last two service calls have been abysmal.  First time late and wires crossed between their scheduler and service technician. He showed up hours late and unsure of the work requested be done (cleaning and inspection).    Tech calls me and states he can't do anything until a number of parts he outlined were changed.  (None of the items would red tag the system).  Keep in mind they have our exclusive provider and had inspected the system last season.  We asked to scheduled the necessary work at earliest opportunity....which was three weeks later.  

Here we are three weeks later.  Drove in from the Valley to meet the technician for the scheduled 9 a.m. appointment.  Given their history of miscommunication, my wife called on day prior to speak with them and confirm appointment.  Additionally, I received a voicemail confirmation a short time later.  Here we are,  waiting for the tech to show up for over an hour when phone rings.  You guessed it, tech went to another address and started a job...and he'd be over when he gets there.  Unbelievable!  

Only hope this type of confusion doesn't carry over to the work they're performing.  In the past years they'd been so reliable.  Unsure what's changed...but it doesn't appear to be for the better.  Needless to say, we're most likely done with AP&H after this.

We are so thrilled with the level of service, expertise, professionalism, friendly and helpful nature, of our plumbers from Anchorage Plumbing & Heating! And they train their apprentices carefully, thoughtfully, and they both did such great work and were so wonderful to work with.  The care and especially the flexibility to look for solutions and such a relief for us to have them be so positive (we have an old and somewhat challenging house).  AND they found solutions to our plumbing issues that were expedient and careful, and they fixed the problems!  We will recommend them to everyone we know.  Thank you, so much.

Anchorage Plumbing & Heating have been my go to plumbing business for over 30 years.  They are prompt, professional, and I trust what they offer for servicing, as well as for help in fixing matters relating to our plumbing needs.  I have them annually service our boiler, and they check out other problems I might have related to plumbing. They always do an excellent job, as well as give me helpful advice should something need to be looked into later.  Their records are spot on and help in relating to past issues for our particular address.  

I recommend this company for any of your plumbing needs.  These guys will show up and get the job done!

Im a young home owner who doesn't know much about boilers so when mine broke I had no idea how to fix it and how much it was going to cost me. I was able to get a same day appointment with Anchorage Plumbing and Heating and the gentlemen were very nice while helping fix the problem. A few months later the same problem happened again and I was able to get another same day appointment. I told the very nice receptionist on the phone that it was the same problem and if I was still under a warranty. She told me the warranty was only for 90 days and I was a couple weeks over, which was fine. A few minutes later I get a call back from them and they said they will try to see what they could do with the warranty and give me a deal. The maintenance guy not only fixed my boiler, but showed me how to fix it myself if the problem were to occur again. When he was writing my receipt he told me that they were going to go ahead and put it under warranty. Thank you so much Anchorage Plumbing and Heating! Awesome customer service, and I never once felt they were taking advantage of me and my bill. I will continue to use your friendly business and refer to all of my friends!

Great service and fast response time to boiler problems on two different occasions at two different locations, and a couple of routine plumbing calls. I had different technicians every time and all were polite and efficient, and took the time to explain what they were doing and why, as well as the basics of the general operation of the system. This company isn't the cheapest in town but you get every dollar you pay for, there's no need for a repeat call and you get a parts and labor warranty.

Late review from a few months back:
A friendly guy came to the house to fix the disposal and had it done in 15 minutes. Because I was paying per hour, he went and checked my home for leaks and my heating unit because he felt bad for having to charge the full hour when he only used 1/4th. Honestly, the hourly price is quite reasonable and I was psyched to have my disposal working again.
If that wasn't enough, he showed me how to fix it should the same problem happen again so when it did, I fixed it myself! So I'd say the education and the fixing was well worth the hourly price!
Thanks! Hope I don't have plumbing issues but if I do, you're my go-to guys!

We really had a trying time with a different outfit in town that didn't show up for 4 months. When Anchorage Plumbing and Heating said they could help us out, we were grateful to just have any knowledgeable pro help with some maintenance. But it turned out to be far better than that. The same, friendly, thoughtful and knowledgeable man came out each time we needed both expert input and the ability to do the necessary work. And each time he remembered many details which saved time and showed care. We have been really happy with this company and would recommend them to anyone in town, including my parents.

Anchorage Plumbing and Heating is hit and miss.  First time we had a plumber come from the company he was fantastic!  We had a small boiler leak and air in the system making noise.  Quick work and and low cost fix. Friendly and knowledgeable plumber.

Next time we called for a problem with our in-floor heating in our garage.  It was a 4-way valve replacement.  It ended up being a special order so we waited for the part to come in and it was replaced.  It ended up being expensive but when I looked up the cost of the valve we swallowed hard and paid the bill.  The plumber was Mark and his helper.  There wasn't work for two people so???

Then we had a problem with the boiler shutting down-no hot water, no heat.  He came and made some adjustments that were not effective and had to be called back but he was thoughtful about the cost and recommended a possible fix at a low cost that actually worked.  We were very happy as the other option was expensive- $500-1000.

Next, the Boiler Mate(hot water heater) went down.  We had it replace by a plumber friend.  It took him ALONE about 2.5 hours.  We were delighted.

This time was our Amtrol Boiler Mate went down AGAIN!  This is our 4th Boiler Mate hot water heater since 1999!  Grrr!  The last two times we had it replaced on warranty but the cost of labor and parts are not covered.  Our disappointment came when Mark and his helper showed up (labor cost X 2 at $135 an hour).  We went and picked up the unit so they didn't have to hopefully saving on cost.  HAHA the joke was on us.  At a cost of $675 labor it took the two guys 5 HOURS to take out the old one and put in the new one waiting for them in the next room.  We have lost our faith in this company and MARK the plumber who needs a helper to do anything Mark doesn't want to do.  

In retrospect, I believe good honest plumbers work for this company but avoid Mark and his helper.  Paying $135 an hour for a slow plumber and $135 an hour  helper is stupid.

They came out and told me they did not have the equipment needed for the job and referred me to someone else. They charged me a full hour at $160. I wouldn't mind paying some for their time and referral, but to come out here and immediately say they couldn't do anything--less than ten minutes--and charge me the full price is absurd.

I strongly recommend you do business elsewhere, unless you want to risk paying for them to not even attempt service at your place.

Customer service is a disorganized mess! I live on the Upper Hillside and have a broken furnace. Have used this company for years. Called on Monday -I was very clear about where I live and the road conditions.  I was put on the on-call list for Tuesday and finally had a scheduled apt for Wed.  First thing Wed Morning the dispatcher calls me and says they can't come because they only have 2 wheel drive vehicles.  Called back.  The office manager Tonya told me that SHE knew the 4 wheel drive vehicle was in the shop as of Monday but DID NOT TELL the people scheduling appointments.  She absolutely would not apologize, either.  So now, I have a broken furnace and have to scramble to find another company that can get to me to fix it!

I had some straightforward work that needed to be done and anticipated several hours of work. New kitchen faucet installation, bathroom faucet hook-up, and furnace maintenance. Two technicians were here and I assumed I would be charged an hourly rate from each of them. When all of the work was finished, it took half the time I was quoted and I was charged a very fair price. I was told the charge was what it would have taken for one person to complete job. I have only used Anchorage Plumbing and Heating as long as I've lived in the Anchorage area. I've always been pleased with their service. This is the first time I've needed their plumbing services.

Scheduled an estimate for a bathroom remodel and water heater replacement. Guy showed up on time, but was rude and condescending. Waited nearly a week for a response, only to be told they were too busy for our project. Never again.