Alpine Septic Pumping

I was a customer of Alpine's, not a disgruntled employee, and I too was charged more than what I was originally told. I had backwash charges applied to my invoice and charged to my credit card before they ever discussed the situation with me. In fact, I had to call them myself to inquire upon noticing the overcharge. I was very adamant in telling them a few times to please call me if there are ANY issues. Yet, nobody called. I had an appointment scheduled for three weeks and they couldn't even give me an actual appointment time so that I could make sure I was there. Instead they called me the day before and insisted they needed to reschedule my appointment. I refused to reschedule as I had made my appointment three weeks back. They said they would get it taken care of but still couldn't give me an appointment time. Then when they overcharge me they say, Well, you should have been there.. and that I'm basically SOL. What kind of customer service is that?? They said I was told about potential backwash charges but I had called around the valley getting quotes and I took very good notes. Backwash charges were not discussed with me by anyone!

My main complaint is that they placed unauthorized charges on my credit card for a higher amount than I was aware of and they did so without even the courtesy of a phone call. They should be ashamed as I would call this dishonest business practice.

In the end they completely refused to work with me in resolving our disagreement and Tom, the owner, hung up on me.

I can't believe I'm about to write a review for a septic pumping company but hey, we've been in our house for four years, it has a well & septic rather than city water & sewer, and we haven't had the septic tank pumped since we moved in. It seemed like a good autumn thing to do before winter set in. I stumbled upon Alpine Septic online and I liked that you could fill out an online form to request an appointment. As I filled out the form I wondered if anyone really checked the website mailbox but just as they said they would, they got right back to me -- even offered to come out the next day because they planned to be in my neighborhood. They showed up on time on the day I requested. They pumped. They gave me an invoice. I signed & paid $250. It was over & done with in less than an hour & I don't have to have it done again for another 2 years. Easy-peasy. No complaints. I recommend them.

These guys really went the extra mile for me as I was in dire need of some help with my septic system.  They were out the same day with a professional, polite and knowledgeable employee.  Would highly recommend them.

I appreciate that they called me the day before to confirm the time of day; and their driver called when he was on the way. Larry, the septic technician, was polite and friendly and cracked several jokes.  When he got to the house he confirmed the location of the tank and told me he would come to the front door when he was done. He finished and put everything back as it was. He then came to the front door explained what he had done and how my septic system looked. He gave me some literature on septic system maintenance as well as a sheet explaining what he had done and the condition of my system.

Unbelievably poor customer service; not sure who they have on their lines taking emergency calls, but the woman was incredibly rude and unhelpful. We will not be requiring their services ever again.

Arlene & Tom are wonderful to work with.  Great local company!

Alpine has been our septic service provider for many years. They are always prompt and professional.  They were especially helpful this past winter when water was backing up into our laundry room.  The tech Larry did a great job .
Arlene, the office manager is always very helpful and goes above and beyond to help us out.   Highly recommend!