Wagner Gene Plumbing

I had them out twice this year.  I got exceptional service.  Very polite plumber.   Prices not to expensive.  I would use them again.    Not sure about all the bad reviews here.  But on other places reviews of this plumber are left.   They were all good reviews.  I learned not to trust the Yelp reviews.  I've read bad yelp reviews on other businesses.  To find them wrong.

They did plumbing work in several bussinesses i provided refrigeration hvac services for including big box club stores. Good guys, knowledgeable.
For those folks that think they charge to much.
they are plumbers plumbers dont work for peanuts. Just because your an incompetent non skilled idiot that gets paid peanuts doesnt mean they should get paid peanuts.

100-135 an hour isnt out of line for a plumber, hvac, electrician. Plus travel and parts
Believe me there are plenty of other people out there they can work for that will gladly pay them.

So I've had some decent....not good...but decent experiences with this company in the past and let's face it, finding a decent plumber is like finding the golden ticket to Willy Wonka's factory.  So I had a bathroom clog, and called Gene Wagner Plumbing.  They charged the standard $180 to come out and unclog (which I know is pretty standard), and after ten minutes of work the clog was resolved.  Perfect!  Not perfect. I've had a residual drip from this bathroom pipe ever since, getting the clog unstuck.  So I phoned back to see if someone could take a look at the plumbing to see if everything was tightened properly.  I'm not a plumber.  I'm not touching it.  Well, after hemming and hawing to have them return (as I know they would charge me to fix their mistake) I did have them come back, and they did charge me.  Here's the fully thing, they sent the same plumber who caused the leak.  He was steadfast for several minutes that there was no leak.  Then he said he found a the source of the leak and tightened a pipe.  For fixing his mistake he charged me a reduced fee of $79.  I sure wish I got paid $79 every time I made a mistake....

I had hired Gene Wagner Plumbing several times in the past.  The service seemed OK, although on one service call the plumber seemed to have quite an attitude.
The last time I called Gene Wagner Plumbing to my house was awful.
Pipes in my house clogged.  I called for a service call and agreed to have the plumber come to my home after hours and I understood the overtime rate involved.
I received a call after 5 pm that the plumber was on his way.  He did not arrive at my house until 55 minutes later and I was charged for the 55 minutes plus the time the plumber spent at my house.  Gene Wagner Plumbing is literally located 15 minutes from my house.  The plumber was not able to unclog the pipes and had to return the next day to replace the pipes.
When the plumber returned the next day he initially removed the old pipes within a reasonable amount of time.  After that the plumber would literally sit on the floor of my house with his head bent so far forward that you could not even see his neck and he would do this for 15 or 20 minutes each time,  The plumber spent more time sitting in this position than he did working.
Initially I did not know what was going on.  I did not know if this person had a mental issue or was high or intoxicated as this behavior was so bizarre. I became so alarmed by this that I even thought I was going to have to call my local police department to have this person removed from my house.
With the fact that my pipes had been cut open and I could not leave the pipes like that I just monitored the situation and hoped for the best.
After wasting several hours of time the plumber then rather quickly finished installing the pipes which tells me that if he had not been wasting time  he could have been done much sooner.  As a matter of fact a different plumber from Gene Wagner Plumbing had been to my home several years earlier and had managed to unclog the same pipe but had warned me that if the pipe clogged again in the future that the pipes would have to be replaced.  At that time the plumber gave an estimate that the job would take 2-3 hours at the most.  With a cost of approximately 300.00.
6 hours and over $1000 later the job was done.  Coincidentally the main office called the plumber just as he was making out the bill to send him on to another job.  Good timing or what????
I do not know how anyone with any type of conscience can deliberately waste time like that causing a customer hundreds of dollars more in repair costs.
Needless to say I will NEVER hire Gene Wagner Plumbing again.

Had sewage backup in the basement of our house after only living there a few months.  Called them for emergency service which, of course, is NOT cheap.  Although they showed up quickly, the guy was surly and appeared to be PO'd that he had to answer a service call.  He snaked out our main line but that did not solve the problem.  He didn't offer any other insight or suggestions or solutions and basically packed up his stuff, said he did what we paid him to do and he left.  He said we'd could call for a follow up service visit.  Well, we called a day later and were given a run-around, they couldn't give us a time when they could make a follow up visit and, keep in mind, we had heavy rains coming and the chance of more sewage in our house with our infant baby living there.  Finally called a different plumber and they are coming out today.

I am very upset with this company. I called and asked if they could do a scope of my outdoor drain pipe. The lady said Yes and put me on hold to find out a cost. She said I would be looking at around $200 for this service. I agreed and set up the appointment. She told me she could not give me an exact time, however would call and give me plenty of notice. She gave me 10 minutes and I was Not home. So I raced there to find the plumber. They did not follow my instructions and he went to the wrong pipe. The guy was at my house for 45 minutes...why it took him that long is beyond me. I only needed to know 1 foot down.
When he billed me he said he had to bill me for 1 hour and 15 minutes. I told him in 20 minutes it will be an hour. Why?? He said that is the way they do it. Also they charged me $175 for the tool they needed to do the job. In total I paid $350...Big Difference from the $200.
They are a Rip Off and I would stay far away from this company.

I called two times and left a message with the commercial sales person.  I never received a call back.  The third time I called I reached another person who said they couldn't help me, were completely unapologetic or sympathetic to my lack of reply, but ultimately assured me the right sales person would call the next day.  I still got NO reply!  

Just for the fun of it, I called again, still no call back 5 days later?!

If this is how they run their business --- avoid!

(PS - I found someone else to do the work and they reply to my calls!)

Have used them a few times in the past and had no problem with the service.     Had them out this time to service a root clogged drain.  Service guy was actually very nice but this cost me in the end.  Since we have had this done multiple times it is usually a half hour job max.    

This time the plumber was very talkative and though that was nice and I didn't mind talking to him, he was unable to snake drain and talk at same time.    This drew out the whole thing to 1 hr and 45 mins.   I was charged over 300$ for this.   This is the same price as every after hours call we have made with this company in the past.  

Will never use this company again.   Because you are chatty doesn't mean I want to pay you 140$ a hour to hear it.

Even called and spoke with office about pricing.  No changes made.   Next time I allow any plumber into my home, I will make sure not talk to them again.  Cost me too much.

I general do not write bad reviews on business and usually just take my businesses someone else.  However, in this case; I don't want what happen to me to happen to anyone else.  This is the worst and unprofessional company I've dealt with.  This company is unethical and does not follow through with their commitment to their customers.  I had problem with my plumbing and called them the afternoon of the day I had problem.  They told me they could not get someone to my establishment until the evening.  When the gentlemen arrived he was only there 20min and I was told that he would need to come back tomorrow morning before my business open to fix the plumbing issues.  The next morning the guy never showed up.  I called the company and was told that he had another job.  I was shocked because although you have a business; I have a business to run as well.  Out of courtesy; I would have appreciated a call to inform me rather than let me hang.  I had to call another company to come take care of my plumbing.  When I received my bill, I was charged 1 hour for the service and overtime.  When I called to ask about the bill; I was told that there is a 1 hour minimal and overtime is charged in the evening.  In initial call to schedule someone to come out; I once was not informed of the 1 hour minimal and overtime.   The lady I spoke with never tried to rectify my situation expect argue with me.  The company is discourteous and I would not waste my time dealing with them.

Inexperienced! Terrible service. You would think that a plumber who is supposed to be the expert would check to see if water pressure is isolated to a specific are rather than across the house. This guy shows up, takes advantage of an older couple, replaces a piece of pipe which has nothing to do with the issue at hand and then charges $250 for his labor. On top of that he suggests that every single pipe throughout the house must be replaced to resolve the issue. What kinda person takes advantage of an older couple like that. You should be ashamed of yourself. Root cause of the problem = water heater. Problem fixed. For services call Cox Plumbing. Much better experience, they serve entire Milwaukee area and they will work with you to understand the problem before start charging you arm and a leg for something non-related.
BEWARE of this place.
Cheers!