From the first contact with that company to the scheduling and arrival of the plumber - they kept you very informed of what was going on. Russ, who was very nice, gave me options as to how to proceed once he assessed my problem. They were very knowledgeable and offered a warranty to guarantee their service. Russ explained how they would be proceeding and again kept me up to date on what was happening and what was going to happen. Thank you from the bottom of my heart. You completely earned this good review, and all our business from now on.