Roto-Rooter Plumbing & Drain Service

Great service, I requested an appointment during off hours and they called back 7AM Monday morning.  John came out at 8:50 AM and was done within an hour.  He explained the issue causing my main drain to backup.  There were tree roots blocking the lateral to the city sewer.  He recommended I have the drain line cleared every other year.

Overall - 5 star service

We had a great experience with Dominick. He called early and showed up on time. We explained that we had an overflowed toilet in the basement. He was courteous and explained to us what he was doing. He answer all our questions and concerns. He explained the fees so that we were aware of costs. After servicing, he gave us some tips and recommendations. We hope to avoid this issue again in the future. Thank you Dominick and Roto Rooter for the awesome service.

Charged me 350.00 to snake a sink drain, didn't snake out my sewer drain because they said I needed a clean-out valve. They told me once I got one they would come back for 150.00 and snake it out but the initial visit is 350.00. Not worth it! I eventually got a clean-out valve and called a different place to snake the sewer drain. Also, the guy was swearing as he was trying to get the machine down my stairs!

We had a super experience with Dominick and another employee last week at our home!  They went above and beyond to solve our problem.  They were efficient and so professional and helpful!  I would highly Recommend them!!

My basement got flooded due to a plugged up drain hole. This is the company my condo association uses so I had no choice. I will say that the 2 guys seemed nice but I never got their names. They got the drain unplugged so I'm happy about that. The problem I had was that they came in when it was pouring rain outside and never offered to put shoe covers on,  just walked through over my $300 rug and new wood floors down to the basement. Then they went back out and brought their big machine on wheels in, once again over my new wood floors and expensive rug. This machine had wet, dirty wheels. I now know why their reviews are not very good. I won't use them again.

This is the worst company to call for sewer draining services.  The company charges per hour and the prices are ridiculously overpriced!

I had a sewer drain problem so I called this company to help.  The drain was backing up due to branches in pipes.  To solve this problem, branches would need to be removed/cut out from within the pipe which means running the snake through to cut the branches.  

The tech, Travis, arrived at 2:20.  (BTW, they charge when they arrive at the job not when they actually start).  The tech looked at the drains on the outside of the house than decided to use the drain in the basement.  He retrieved his equipment out of the truck and took it to the basement at 2:35pm. He initially started to use the stack.  I recommended to use the drain closer to the street since that's the drain that was used in the past and it seemed to work.  He continue to use the stack with no success and then moved to drain closer to the street.  He was able to cut through some of the branches in the pipe and the basement water started to drain.  At 3:35pm, he was done.  He took his equipment back to his truck and gave me the bill at 3:45pm.  He stated that he was charging me for 1.5 hours although he worked 1 hour.  I was very unhappy with being charged an extra hour.  He also stated they would not take the coupon on the website.  

The next day the sewer was backing up again.  There is still branches in the pipe.  He did not get all the branches out so I have to call another company to have this done right!

This is a franchise - If you need a real plumber because of issues with your basement. Don't bother with these guys. They are NOT plumbers!

Took so long for them to respond - I ended up with water in my basement. When they did show up - the man never went down the stairs - he turned around to leave stating he can't do anything until the water was gone ... ‍
Nightmare! Don't bother wasting your time!
Did I mention not only the guy who finally showed up - but the person answering the phone was rude.
Never again - to say the least !

If you've ever had your basement drains back up, you know it's a....shitty situation. Literally.

Unfortunately we had it happen a week ago and called Roto-Rooter. They were able to come out within a few hours and got everything cleared out. The tech was fast, friendly and took care of our issue quickly.

We were lucky that it wasn't that bad but appreciated the quick response from RR. Hoping we don't need to use them again but I'd certainly recommend them!

Very rude over the phone . They make it seem so difficult to answer questions or get information. And then they charge way more than other local reputable companies. Do not recommend.

Roots in my pipes clogged my drain and flooded my basement. I cannot say enough about how wonderful the service was. Keith knew what he was doing,he was quick,he was efficient, & was a pleasure to work with! I will definitely use Roto-Rooter for any future needs.

The customer service is terrible that would never recommend using them
I called them explained that I had water on my roof and I was going to drain the water I was told not to drain the water from the person on the phone the plumber showed up and said we can't do anything you need to drain the water so I drain the water open the cleanout Trap open called them back the price went from 450 to 1000 and they said they would come out the next day I asked for a discount and the gentleman on the phone said I am not interested in that. I said I'm sorry you're not interested in what and then he said you know what we're not going to come out find a different plumber and hung up on me.
Had the guy in the phone said yes drain the water or not told me to not drain the water I could have gotten the job done that day now I have to take more time off of work to get the job done do not use Roto-Rooter in West Allis

Our main drain of our newly purchased home got backed up after heavy rain and our basement flooded. I wish I had called Roto-Rooter earlier. Other emergency plumbers didn't answer or said they could come between 9-11 am when I had called them at 2:40 am. My fiancé and I had to continuously use a Shop Vac to suck up water, fill up buckets, and run the water upstairs and out to our backyard. Per our realtor's suggestion, I called Roto-Rooter in the morning, around 7:30 am. I was told they could come between 9 and 11. The technician came at 8:30 am. He described exactly what the problem was and how he was going to fix it, telling me what he was doing the whole time. In about an hour, he fixed the clog and was on his way. He did have some difficulty with his equipment but still finished the job and worked on his equipment outside, and told me he wanted to get me back to my day as soon as possible. Again, I really wish I had tried to call them much earlier as we spent 12 hours doing the whole Shop Vac/bucket thing. I would definitely use Roto-Rooter's services again, and I had a good overall experience. We also have a 90 day warranty with this service, which I assume would cover if we had another backup within 90 days.

We called on a Monday late in the day and they were at my house as promised at 9 am the next day. Excellent service. Jim knew exactly what to do and he was done in 15 minutes. Wonderful service!

My basement flooded so I called this company after recommendation from my sister. They were able to come out about an hour after I called and had the problem fixed within an hour. The plumber that came to the house was very professional and nice. My cat tried to go to the basement to assist him and got passed me. The plumber nearly dropped his equipment and fell over trying to save my cat from entering the sewer water that was backed up. I would definitely recommend this company and will be using them in the future. Prices were a little high, but worth the money.

Helped me out last Thanksgiving when my sewer was backing up about 8 hours prior to me hosting. I believe I talked to a man named Ben who was very helpful and genuine. Thanks for the emergency service!

They didn't away my troubles down the drain like the commercial says! Called for a backed up shower / bathtub drain.  Tech decided to service it through the sink plumbing. The drains from the sink & bathtub do intersect, but not until 6' down the bathtub drain line. The tech left 6' of bathtub drain unserviced & still clogged up. Plus, the device they use to clear the drain only has a 1 diameter auger. The pipe is 2 diameter internally. Their auger will bust a hole through a clog, but it won't clear it completely.
Total for this service was $195 bucks. That translates to $100 for the service call & $95 for the actual drain cleaning.