Rooter-Man

I contacted Darrell late on a Saturday afternoon after discovering sewage back up in my basement.  He was to my home in just over a hour and quickly assessed the issue.  Darrell provided me with all my options and  was straight forward about the necessity and cost of each option.  He was courteous, clean, and professional.  I will definitely recommend and use Darrell in the future.

I had a clogged sewer main with water backed up in my basement drain.  I called Rooter Man in the evening and got a response by Darrell immediately, provided an estimated quote over the phone and scheduled an appointment the next morning.   Darrell showed up and I walked through the issues I had with the clogged sewer drain.  He walked through the various options and was straight forward in price which was far in the market place.  What I liked is he provided what he was going to do, this is the cost of the options and for piece of mind there's another option of viewing the sewer drain using a camera at this price option if you feel it's needed. He didn't pressure me into selling an extra option but was honest on if it was needed or not.  He then proceeded with the job and cleared out any clogs in my sewer main.  He was very professional and did a good job of cleaning up after the job.  Overall I am very pleased with Rooter Man's service and would recommend this service to others.

I called on a Sunday night and Monday morning he was here first thing and able to fix my problem quickly. He quoted a reasonable price. He offered some other solutions to help dry the area quickly too. Highly recommend them for all your plumbing needs.

My basement drain became backed up. I called Rooter-man and explained the problem and immediately received a quote. I asked when they can come by to do the work and was told they can come the same day! They arrived within 3 hours. Everything was fixed within 20 minutes!!! Two gallons of water went down the drain without any problem. I paid the exact price that I was quoted. Great service!

I was quoted a fee over the phone of $195 to clear out a basement drain that had backed up.  Upon arrival the price was $205 (additional $10 for a trip charge).  We were in the basement no more than 30 seconds and the price rose to $345 because he had to clean out two directions.  Apparently the $205 is for one direction.  I complained and agreed to $300.  When you've got sewage backing up into your basement you want the problem fixed and he was already there.  The work itself was fine and the clean up was okay.  Just beware of the prices you are quoted.

I am very disappointed in the Rooter-Man. We had sewage back up in our basement late Thursday night. We called the Rooter-Man early Friday morning and made an appointment for him to come between 12p-2pm that day. He never showed. We called and left messages and he never called us back. Now it's the weekend and we will be stuck paying someone else time and a half to help us out. Based off of his other reviews this seems uncharacteristic, but we are still extremely disappointed.

I can't rate his service because he never showed up.  The appointment was for 5:45, called at 6 to find how where he was.  He did pick up but when I asked where he was he didn't say anything.  I hung up, called back a few times but it went straight to voice mail.

I called about an emergency on Thursday night and we set up an appointment immediately. He was very quick and professional. I was thrilled with his speed and friendliness.

Called at 11PM on a Friday night.  Came out at 10 am Saturday morning.  I had tried to snake the drain and got the snake stuck in the drain.  When showed up said it would be 325 to clear the drain and 300 to remove the stuck snake.  Not knowing what was involved I agreed.  He spent 5 minutes trying to pull the stuck snake out.  Said he would just try and clean the main drain out and see if that worked.  I stayed downstairs to keep tension on the stuck snake.  While cleaning the main drain the stuck snake came out.  I asked how much thinking he didn't really have to do anything to remove the stuck snake and he said $625.  I was too tired to argue.  He was on site for 1 hour and 10 minutes for $625.  I will defiantly be using someone else next time.  If you choose Rooter-Man just make sure to know pricing before you schedule the work.

After an initial good experience back in 2013, this time around and for a different need... errrr... this guy crashed and burned.

This guy is good for ONE and ONE thing only... snaking clogged drains.  Stick to that for his service and you'll have no issues.

Did the work as needed.  Not very clear and fishy quoting and fee schedule (i.e. non existent).  This time around he snaked the kitchen sink's clogged drain for $175 which he quoted up front (excessive if you ask me, but oh well, I accepted). THEN found an issue with a pipe being rusted... everything was torn down, it needed to be repaired... nowhere for me to go really, then said the whole job would be $375 (that is $200 to replace the rusted pipe).  When I questioned him about how long it would take him and how much he was charging me per hour, he immediately adjusted and said he'd charge me $300 (notice, he NEVER told me how much he charged per hour)... 20 (TWENTY) Minutes later he was done.  He charged me $125 for parts & labor to replace a rusted pipe (which would have been $200 if I hadn't asked what his hourly rate was), and got bend out of shape and offended when I asked him to detail it in the invoice.  

He was here a total of 50 minutes and charged me $300.  Lawyers charge less and you get a full hour!

WILL NEVER USE AGAIN EVEN IF MY PLUMBING BURST OPEN AND HE'S THE LAST SURVIVING PLUMBER IN ALL OF THE METRO MILWAUKEE AREA.

Terrible service, did not show up as scheduled, did not call when he arrived as planned so I could be home, could not get my address or phone number correct, told me he called when he did not.  Do not waste your time and prolong your drain problem by calling this company.  I rate them a zero!!

I called Darrell on Saturday afternoon and within less than 3 hours our sewer provlem was resolved for such a reasonable price!! I would gladly recommend him to anyone having plumbing problems.  Thank you so much!!

I had a blocked pipe connecting my house to the sewage system. I called this guy and agreed to pay $175 to unclog the pipe. At the end of the job he charged me $250 for additional unnecessary jobs that I hadn't requested. During the job, instead of unscrewing the sewer cleanup cap he broke it and replaced with a cheap one for $2 but claimed he put a cap worth $30 on. Not clear and fishy quoting, when you call for service be prepared for him to find ways to charge you extra.

Called early in the morning for emergency hvac said I would pay the fee for him to show up. Never showed. I stopped looking for someone because they said they were coming. Very disappointed.