Milestone Plumbing

We are extremely happy with the service we recently received from Milestone - the technicians were pleasant, timely, and friendly.  Dan was particularly helpful!  He explained what (and why!) he would be doing, answered our questions, worked efficiently, used walking tarps rather than the carpet, and made some very helpful phone calls for us.  Two other technicians came the next day to do some additional work for us and there wasn't even a callback charge!

Thank you gentlemen for helping make our new home more attractive and efficient!

Janel L.

I agree with what many reviewers have said about MIlestone: They're great at explaining what's going on, what work they're going to do, and they're always available in an emergency.  When I needed an urgent fix for a leaking hot water pipe in my basement, Milestone was the first to respond and seemed to have a competitive rate for the work.  The problem came at the end of the repair when I was charged for the 30 minutes the repairman spent filling out paperwork in his truck **AND** the work order was rounded up to the nearest hour.  My cost concerns were amplified when I took a bid for re-piping my basement.   Milestone's bid to do the work with a less-expensive material was considerably higher than a competitive bid to do the work with copper.

I can't fault MIlestone's workmanship or responsiveness, but you will pay a premium price for these.

We've used Milestone Plumbing one other time. We had purchased a new kitchen sink, garbage disposal and faucet from Lowe's. Trying to get them to install was a hassle. So I called Milestone to schedule installation. They were able to schedule a time that was convenient for me. They arrived on time and did an excellent job. Could not be happier.

Kevin was extremely knowledgeable, professional and friendly assisting my property manager with a water heater leakage and looking at a toilet issue. I called around the city & this was the friendliest company with the most availability, they arrived promptly and got the job done. Highly recommend, thanks again Kevin.

After a very unsatisfactory experience with another company, Mr Rooter, who didn't inspire confidence, talked of breaking thru walls!!..quoted ($$$) from some menu...& had me sign to accept before even diagnosing the problem.. all while saying he wouldn't guarantee to fix..expected payment after efforts failed to achieve resolution.. then left saying their company wouldn't allow sufficient parts to be carried on the truck.. They'd have to be ordered..I declined to have them return ( with yet more billing)...after 3 hrs of achieving nothing. The shower still dripped. No mention was made of waiving the truck fee.

I then had Alex from Milestone come,  he arrived with the needed parts...was very professional & pleasant & in just over an hour had the issue resolved.. he also contacted Koehler to have a replacement hose for my handheld delivered, gratis, to my home & will return , waiving the truck fee to install.. An itemized bill was presented AFTER the necessary work was completed..
Mr Rooter had directed me to go to a plumbing store & purchase the hose myself..

I highly recommend Alex & Milestone. It's so important to feel confident in persons engaged to do work on one's property.

Nice company to work with.  Good communicators. Our plumber was a great guy.  No creepy vibe whatsoever. The only problem is that 5.5 hours cost us 2 weeks wages.  We just don't understand how regular working class people are suppose to afford the cost. Of course we believe the plumber and company should make a very good wage, but there is a disconnect. This was a true hardship for us.

We recently bought a one owner 70 year old house that came with a warranty.  Thank God!  Milestone has been out three times already to repair two issues with the kitchen sink and today, the bathroom sink.  The previous owner liked to fix things himself and obviously did not have the skills.  These guys are so friendly and really kept me in the loop on what they were doing.  I called to get a plumber and they were here within an hour!!!!  So pleased with them.  I will recommend them to everyone.

We live in a 1950's tri-level that has come with it's fair share or quirks. This week our bath tub backed up while showering and the water would not drain. It was disgusting. We tried everything we could possible think of and it just led me to tears. Our contractor even came over to help out. We were thinking it was worse case scenario and a wall was going to have to ripped out. Milestone got us in next day and sent Alex over. He was unbelievably kind and calming. He was able to talk me through our old pipe issues and within a matter of minutes he had the drain unclogged and water running smoothly in the bath tub. He also talked to me about things to use and not use on our 1950's pipes. I'm so happy we found an honest and reliable local company that is dependable and has amazing customer service. Very happy right now. Thank you Milestone and thank you Alex!

I have had Milestone Plumbing at my new home 2 times and today Alex made it 3 times.  I was continuing to have a problem with the toilet handle staying down and running but it didnt do it all the time and had been checked previously.  He took the time to find out what was going on and I was so impressed with his kindness, knowledge and Sherlock Holmes like desire to find the answer.  The last time he was here he went through the plumbing things on the inspection report with me and explained them all and took care of what he felt needed to be addressed.  
I have been so impressed by the courtesy of all who work at Milestone and I am so grateful to find a company I can trust in a city and home I am not yet familiar with...its like finding a friend.  Thank you SO much to all of you and thank you Alex for today as well as the previous visit.
I will continue to call Milestone with any future plumbing needs.

Charged me 211 $ to caulk around a shower mixer valve, took 15 min.  I would have done it myself but thought the leak was bigger.  I called to complain and they were going to adjust price but never got back to me.  The quality of their work has been very good (Ive use them in the past) but there price is high and they did not do what they said they would after I called them.  

They later got back with me and worked things out

Resorted to calling a plumber as new homeowners today, first time ever hiring a plumber...and we couldn't have been more thrilled with the service we got with our Milestone Plumbing, Inc. plumber.

I observed gross brown water coming up from the utility sink in the basement this morning, with small chunks of greens...and determined this was a potential situation with our kitchen sink/garbage disposal. We tried plunging and used Drano but the clog didn't budge. And meant we couldn't use our kitchen sink, dishwasher, or washing machine with this clog effecting the utility sink.

Having moved into this house just four months ago, I've been nervous  about inheriting some potentially bad plumbing, especially since we've already had some fixable plumbing issues already.

I called Milestone, and Kevin came out like immediately (not that it was an emergency, but he was running early on other appts he said).

I happened to be at a meeting when Kevin arrived but my boyfriend, Joe, was at home.
Joe said Kevin was super observant, thorough, and fixed the clog quickly and easily (Kevin answered all my boyfriend's questions too, with tips on how we can fix the clog ourselves next time, if need be). We both appreciated Kevin's thoughtfulness and willingness to go above and beyond things without rushing on to the next call.

All of it made my day! I was expecting the worst.
My first time ever hiring a plumber experience was a good one and I will for sure recommend Milestone and ask for Kevin again! (hopefully we won't need more plumbing work anytime soon though)

Five stars for this company. I've been using them for a year now and each time it's really great. They are so responsive, professional, neat and knowledgeable. I especially appreciate the communication from the office staff! Highly recommend Milestone.

Nice people.  Both office staff and plumbers were very nice to work with.  Used them several times and would recommend them.  Fair price, knowledgeable staff and conscientious plumbers.

Although my experience was less than pleasant I would like to extend out my thanks to the owner, who made the effort to consider my feelings in this situation.  It is not every day a company apologizes for bad service or refunds an unsatisfied customer. Milestone did both, and I can tell this small business owner truly cares about the Milestone name. With that kind of integrity, I think I could give Milestone Plumbing a second chance.

If You need a plumber that is trustworthy and does excellent service then Milestone Plumbing is your plumber, My water heater sprung water all over the basement. I called Milestone at 8:30 in the morning talk to Katie she had somebody out there by noon a very knowledgeable plumber named Josh, I truly will use them again, Thank you Jesse and your excellent staff.

We used Milestone to move the plumbing in our laundry room from one end to the other, replace some bathroom faucets and we also used them in an emergency when our bathtub on the 2nd floor was leaking water through the can-light in the ceiling of the first floor. They were quick to respond, knowledgeable and did quality work. I would highly recommend Milestone Plumbing and we will continue to use them for future plumbing needs.

Charlie was efficient friendly as well as professional and solved the drain issues in a timely manner. The office staff was very flexible and had multiple time slots to accommodate.

Jessie and the team over at Milestone are great.  There is an obvious focus on quality, that I haven't found with other plumbers in the area.  From analysis of the situation, to design all the way through to execution -- top notch.

We need their help because a pipe burst when you left the house over the winter and they came out and did a pretty good job I think the only issues were that it caught end up costing a lot more. Look around and get someone better.

A growing independent, we've only had the best of service from this team - after being taken advantage of by a bigger company (Oak Creek Plumbing seriously overcharged us twice, did faulty installation once), and an individual plumber (J.T. improperly installed the shower drain on an expensive remodel, costing expensive repairs to downstairs dining room).  Milestone is not cheap, but is fair, their billing is transparent and honest, we've now had opportunity to find out for sure (in plumbing eventually errors and overcharges are revealed, though it takes time sometimes).  The plumbers for Milestone are clearly skilled, but also personable, polite (they always cover shoes before entering my Asian-manners-shoeless abode), and efficient (I assign one of my cats to keep an eye on them, they report no goofing off on the clock). The main reason for the five star rating is Dawn who answers the phone.  She can handle phone calls, texts, and e-mails, she's learned a lot about plumbing (so I'm guessing she's been there a while but pays attention to the plumbers), she can show PICs to the plumbers so they know to bring the right equipment or parts.  I don't know why hospitals, pharmacies, veterinarians, and technical colleges can't operate like this, but maybe she should train them.  Maybe most importantly she efficiently and efficaciously juggles the quicksand like schedules of plumbers who never really know how long any specific job is going to take until they get there.  Unlike other places, she can give an accurate window (you'll be the second call on Tuesday, so sometime late morning early afternoon, I'll call to update....   then, she does actually call to update, then again when the plumber is en route with an accurate e.t.a.).

With winter just around the corner, the news of a broken water main is not something that a new home owner wants to hear.  I called Jess at Milestone Plumbing first.  She answered my call quickly, and made additional calls on my behalf to assist with my needs.  I have heard from several of my neighbors that Milestone Plumbing does outstanding work.  And although they do not specialize in excavation, Milestone excels in many other areas.  Don't hesitate.  Call Milestone today.  You will not be disappointed.