Discount Drain & Sewer Cleaning

Guy did work and I then called him back for lien waiver and his phone was turned off. 2 days later it was back on but left numerous message and no response. I will never use him again

Lena

We have reported this company to the Better Business Bureau, and there was not much done. Here is our report to the BBB. Beware, and avoid at all costs.

I called this Company due to water backup issues I was having in my basement. They came in on August 5th and informed me that I was having problems due to tree roots. The service guy proceeded to pull out a small amount of tree roots that he left behind in a bag using a 65 foot augger. 19 days later, water was backing up in my basement once again. I called them back and informed them of the issue, at which point they told me that I had a much larger issue and that they would have to bring in one of their cameras (for approximately $200) to see what the issue was. I became a little suspicious of this and instead, I called in another Company through a referral. They came in and did the exact same service (using a 65 foot augger) and there were a ton of tree roots that had not been cleared by Discount
Drain & Sewer Cleaning. After the second company had finished their service, I informed them that I had had this done less than a month prior and they were shocked that anyone had even done anything based on how much effort usd and roots they had to clear. After hearing this, I called Discount Drain & Sewer Cleaning back to inform them of their poor service and what the other Company had found. Upon telling them this, they told me We'll make note of it. I then said, Really, because you didn't even ask me for my name or location. I was then hung up on.

Seriously, go somewhere else. Not worth it.

Worst service EVER! The owner Rick is so rude! He made me feel stupid during our conversation. He overcharged me and did the exact opposite of what I asked. He was swearing and raising his voice in my home, in front of my children! I politely asked him to stop  and he didn't. This guy has a chip on his shoulder and I will NEVER call him again! Very very disappointed.

I am single mother of three and was having some back up issues in my basement. I called my friend who is a contractor and he said it was not something he usually does but i did have him come over when Rick from discount drain came to fix the issue. My friend said he did everything excellent, getting all the permits he needed and did all of his installations up to code. I felt Rick was very nice and professional and did a great job at helping me to understand what the problem was and what he had to do to fix it. Once he was done the basement actually looked cleaner than i have ever had it! I also felt the price was very reasonable and i would recommend him to anyone with drain or sewer issues!

We've used these guys at two of our houses now to clean out the floor drains in the basement.  Most recently on 4/21/2014.  They are super fast, and got the job done.  Will use them again.

Called for emergency service. The guys came promptly and got my sewer open. I was very satisfied with the professionalism and how fast they made it, as it was an emergency.

Employees are completely ignorant.  Laid on his horn as he was passing a slow moving FUNERAL PROCESSION that was making their way to Veterans Memorial Park.  If you're going to drive like that with absolutely no respect to anyone at all, you really shouldn't do it in your work vehicle.

My experience with Rick was very satisfactory.  He came promptly, explained what needed to be done, showed me the issues on video and cleaned up when the job was finished. We have a long lateral that has not been augured in sixty years.  Rick scoped and augered, selected and managed the competent subcontractor who replaced over  fifty feet of broken clay tile with PVC.  Rick works efficiently and at a fast pace.  He is courteous, and his bill was reasonable.