Cliff Bergin & Associates

New furnace install needed during one of our usual Wisconsin 'polar vortexes'.  Install scheduled next day. Tim and Adam did a great job in taking out the old and putting in the new. Friendly guys and thorough in their work product as well.  Replaced old drainage tubes other guys would have left, and cleaned up worksite like I would have done.

Will definitely use them again when I need to replace/repair my HVAC units.

I haven't used them, though I bought a house with their stickers on the HVAC system. They did not seal the duct work to the furnace itself properly, so there are many air leaks around the furnace. There was also no residue indicating that it was originally sealed.
Additionally, the condensate line was not properly installed which led to water backing up in the line. Surprisingly, they used a clear tube so I could see all the discoloration. Thankfully these are easy fixes, but as a professional service provider, these should have been done during the installation in the first place instead of me needing to fix them. Shoddy workmanship, I will not be calling them for my HVAC needs.

If I could give a minus-1 I would. This is what I did:
-Sent a message to them from their website. No answer.
-9am the next morning called and the guy asked for my phone number and what was wrong. He said he would call right back.
-1pm Called again and they knew nothing about my earlier call. Took all info again.
- 1:30pm I called another company and they came out asap.
-5:00pm CB called and wanted to know what the problem was and said they would call back.
-5:30pm CB called and wanted to know what my problem was and would call back with a good time. I told them to go to hell.

Is this place a joke??

They have done a great job for me on several projects!  We added a laundry room and updated a bathroom and everything has been great.  They show up when they say they will!

Did a nice job replacing our 20 year old AO Smith water heater with a new one.  Was able to come the next day.  Protected the carpets and even cleaned out the aerators on the faucets.

We needed a flapper replacement in a toilet, and a tightening of another toilet seat.  I told Jason, our repair guy that I also wanted to replace the faucet in the upstairs bathroom, but didn't have a chance to get a new one.  He went to his truck and brought in exactly what I would have bought for the sink and then installed it.
I love Cliff Bergin, and all the little Bergins.

Our Water Heater sprung a leak. Jim helped us identify how to turn off the tank safely and made an appointment for Sebastian to come out first thing in the morning to replace the tank. Jim called us in the morning to confirm and see if there were any special instructions. Sebastian was courteous and explained the configuration of our new tank when he was done so we knew how to turn it off, change the temperature etc. Great service!

Since moving to Ozaukee county, I've used Cliff Bergin for numerous jobs including sump pump replacement, garbage disposal replacement, gas line installation for my grill and, most recently, water softener replacement.  Prices have been good, they are extremely polite, professional and responsive. I'll continue to use Cliff Bergin.

Cliff Bergin was quick to help me with my drain issue, and mind you its the coldest week of the year and they had someone out the next morning. Chuck was my technician and he was incredibly helpful, not trying to push anything on us but explaining our options in the short and long term. He fixed what we needed and really was thorough making sure everything worked as needed before he left. Appreciate his professional and friendly demeanor!

So, the super clogged kitchen drain got taken care of yesterday.  Today I wanted to load the dishwasher and, CRAP,  it was full of water and obviously clogged.  Called Cliff Bergin and they sent Chuck out within the hour.  Chuck is a great guy, saw the problem and replaced the clogged vent to the dishwasher.  He then took the time to give me three household kitchen plumbing maintenance tips which I will use henceforth.  This followup call was NO CHARGE....I'll definitely be using C-B again and will refer them to anyone that asks!

I called Cliff Bergin & was told Bob was the person who handled estimates. I was looking to complete a huge job - a new furnace, a/c, tons of new ductwork, etc.  I left 3 voicemails for Bob, who never returned my calls.  I tried a 4th time & told the person who answered that Bob doesn't return calls.  You cannot imagine my surprise when I heard Bob was an owner!  Finally, Bob returned my call & made an appointment. 30 minutes after our appointment time, I see a Cliff Bergen SUV driving slowly down my street.  Bob misplaced all my info - name, phone number, address, & reason for calling them. He was wandering down my street without knowing the exact address! Bob measured my house & jotted down my email so he could send me an estimate. Shockingly, I never received an estimate from Bob.  How does this company stay in business if this is how one of the owners behaves?

Poor experience when I called for a simple top off of refrigerant they insisted Over the phone that I needed to replace my entire system. Dishonest

OUTSTANDING professionalism! The technician was personable and extremely capable! Called for a furnace inspection/cleaning and also received cleaned boiler and even changed the batteries in the thermostat! The office was very responsive to my initial contact and had a appointment for service within 48 hrs.