I'v used ABC in the past and one time they did great and another time they had to make multiple trips but it was okay. Then today 8-29-15, my sink was clogged and I called them to come out on a Saturday. I read on their website there was a surcharge which I was fine with. I called around noon and requested service and waited. Around 6:30 p.m., I called back inquiring when the employee was going to arrive. The attendant informed me I should've received a call after 30 minutes. Surprised, I informed the employee no one had called me. she told me she was going to page the plumber again. When he called me it was apparent he didn't want to come out to my house or work the job. His smile definitely was not ringing through the phone. He claimed he called me earlier with no answer. It's 2015, my phone has a VM and it didn't ring or state I had a missed call. Then he informed me this was his overtime, which I stated I was aware of and knew I had to pay. After a silence, he then stated, he was booked for the night (they're 24 hours mind you) and he couldn't get to me until tomorrow or wait until Monday. Initially, I agreed to the next day but then I felt I'm not going to give my money to someone who obviously did not want to come out to my house or do the work. I then called the company back and informed them their employee told me he couldn't do the job tonight and I also didn't like his attitude. I have worked in customer service my entire life and will not allow my employees to speak to people with disdain and make them feel like they can't afford something. If I called you, I checked the website ahead of time and I have used your services before, why would you act like that? It was disappointing to say the least.