Tom's Plumbing

Had a water heater I needed replaced in attic and called 3 different companies to come out for a bid including Tom's. They came over and I told the plumber it needed to be replaced which he responded first by saying I'll determine that once I look at it. and that came off rude to me with the tone he said it with. He goes up takes a look comes back down and said It does need to be replaced so let me call my office and see how much they are going to want to charge.. He goes out to the truck comes back in 10 minutes and gives me a quote of $1250. I asked for a itemized bid to know why the cost was so high and to see what all I would be paying for. He said My company does not do that and if you have questions to call the office.. At that point I had already made up my mind to go with a different company so I sent him on his way. Next day I get a call from his office saying I had a bill for about $80 that needed to be paid. I asked what it was for and they told me for them coming out for the quote, which I refused to pay. That following day I had the other guys out in the middle of replacing the water heater and while one of the plumbers were outside that same man from Tom's showed up and told him that they better make sure to pull a permit for the job, which I'm sure Tom's would not have, because they were going to call it in to city. My experience with seemed like they were a very pushy company and since they did get the job they were going to make it hard as possible for the other guys. If I could choose zero stars I would but have to click at least 1. I would really give them negative 5 stars.

Came right away but very expensive to repair two leaking faucets. Not sure why it took two people. Needed a part added $5 fuel charge. Will not use again.  $263. to repair to faucets and replace handle. Yikes!

We had a problem with our sewer. The tech came out as promised; completed the job fast (and well) and charged us a reasonable price. I'll be calling them first -- but, will compare them with a handyman's bid who offered me better price on installing 2 new toilets.

I responded to a recently received mailer from 'Toms. they advertised they would deal with any drain problem for $99. and provide a free video of your drain. I called them out to clean my sewer drain. The $99. offer turned out to only cover getting them out to my house. The actual bill was $175. to run their roto rooter through my sewer drain.

We had a backed up sewer line for two days. Our regular guy didn't show, so I called Tom's and they had a crew out in less than two hours (and it was snowing). They cleared the blockage in no time, and were on their way. Reasonably priced at $120.00. I'm calling them first, next time.

Had a simple problem with the toilet.  Accidentally dropped a casing of a pen in the toilet which caused the septic tank not to fill.  I called him and told him all it needed was a closet auger, or a snake to correct the problem.  He said he'd be happy to take care of it.  I asked him how much?  He said $92.  So he did come like he said he would, pretty prompt, within 2 hours, took him about 40 mins to complete.  Then i get a phone call (being at work) and my wife tells me he is charging $142.  I asked to speak to him on the phone, and said why its went from $92 to $142.  He says he had to change a flapper.  Ok - I'm at work and $50 is not going to make me poor so I told my wife to just pay.  But honestly, Tom's Plumbing is crooked.  There are plenty of other places who charge $80-100 per hour, so I would stay away because his intentions to cheat the customer speaks volumes.

Awesome! Called in, got same day service, rate charged was exactly what was estimated, and the service person was friendly and a cool guy! Swapped out my garbage disposal for a great rate with great service!

Just recently developed a hotwater leak. Tom's sent someone out on-time in a coupla hours after my phonecall. It was determined we had a 'slab leak' and we arranged to have it repaired. They have their own team that does slab leak repairs - not sub-contracted, and they finished up the next day. My wife and I had some sweeping and a little minor mopping to do, but in general the workmen were very clean and professional. Everyone, from the gentleman answering the phone to the repair guy was patient and knowledgeable. The actual price was competitive as quoted but ended up even less!

I would highly recommend Tom's and will use them for any future plumbing work.

I have used Tom's before and been happy.  Today, they were to come out & remove a water heater so we could tile a room, then return later to replace and vent properly.  The plumber told me I would be charged for the 30 minutes it took to review & estimate (even though he did much of the talking).  I called the main office to verify whether it was appropriate to charge labor time for estimating.  The plumber than came back in, never spoke to me, grabbed his stuff and left - telling his partner he would never come back again.  I called the main number to confirm what happened and was told that another plumber would be coming in an hour to do the estimate.  No one showed.  When I called back they told me it was too late to help me today or tomorrow.  The estimate they gave was $500 more than the last water heater they replavced & vented (I don't think a 2nd trip charge is worth 500).  I just took a day off from work for nothing.  
The sad thing was that we have a third water heater to replace & a bathroom to redo for which we intended to use Tom's.

Yeah! Great plumber! We needed 2 low flow toilets from the City of Arlington installed. (We just moved into a new home). Tom's was able to give us a direct quote ($95 initial + each additional 1/4 hr...pretty standard) over the phone. Ernie's Plumbing refused to give a quote over the phone citing, Well, you never know until you pull the commode to see what kind of problems there could be. Larry Stinson Plumbing gave me a quote of a total price $280.
So, I went with Tom's. Prompt service, on time arrival, sent 2 men to do the job, total cost $165.
We will be calling them again for our future plumbing needs.

Water line leak in the front yard.  Called another company first, the estimate to locate and repair the leak was over $3,000.00
Called Tom's, the leak was located and repaired for less than $250.00

I've needed them 3 times.
1. replace garbage disposal
2. replace kitchen sink fixture
3. replace shower valve

Each time they have showed up friendly and completely the work quickly. I would recommend them to anyone needing plumbing work done.

Have had Toms out 3 times: 1st time at my old house to bid on a pressure regulator and fix a leaky faucet. Told me the cost and they would have to come back to do it and turned off the water to the leaky faucet. It took me 4 phone calls and 3 weeks to get them back out. Thinking it was a fluke, called them to do some work on my new house. Gave them a couple of things to fix and a couple of things to assess to determine if it needed to be repaired. They were there 45 minutes, told me everything was great with the hot water heater and left. 6 hours later the hot water heater busted and flooded a room. I've spent $$$ on fixing what Toms plumbing should have clearly seen.

The plumber was angry when we met at my rental property because he was waiting for me for 25 minutes. It was not my fault. He had my cell number but he never called me. I told the company clearly that it was my rental property and asked them to call me before they were on their way. He told me he was going to be rock n roll.  He finished the job within 25 minutes. I received my bill that was $46 higher. I called the company, they agreed to credit me the over-charge, that is good. They do have additional gas charge.

They quoted me to add a water line to refrigerator for $285. I called DJ plumbing (817-538-1941) and they did it for $150.

I could not write a review on Google - it is blocked for writing reviews for Tom's Plumbing

We are renting to own our house and the owners are insistant upon using Tom's for any plumbing needs that occur.  We have not had the best experience with them any time that they have been at the house. Part of our process in buying the house is that foundation work needed to be completed.  Once the foundation work was done they informed us that we had leaks in the plumbing that needed to be repaired.  The owners called Tom's to have the work done.
While they were in the house, they made unnecessary cuts in the floor and the wall.  Tried to take apart our vanity to in order to get to the lines under it.  Thankfully the owner of the house was here and kept them in check.  Once they were done with all the fixes they needed to make, they then had to pressure check the lines to ensure that there were no more leaks.  Well, the forgot to block off the line in the garage where the utility sink had been disconnected when the foundation was repaired.....well raw sewage was then blown into the garage.  They proceeded to not clean any of it up, then put some ungodly ridiculous 4 1/2 foot pipe on the drain instead of just reattaching the sink that is sitting about 4 feet away, to properly pressure check the house.  

Now I know that the pressure test could have been completed without putting on the pipe or the sink back on since the company that did our foundation work had their own plumber that completed the pressure test and told us that we had leaks throughout the house.

Once we are the sole owners of the house, we will never call Tom's to do any work in our house.