Bill D.
09/11/2023 12:00:00 SA
Fastest response by a plumbing company I have ever received - and it was on the Tuesday morning right after Labor Day weekend. To be fair, the lady that handled my service request advised me of their fee structure. It turned out that I just needed a flexible water line under the sink replaced. Unfortunately, the plumber was called in from off duty and didn't arrive in his regular truck. So he did not have the replacement water line on hand. After a 5 minute diagnosis of the problem, a 25 minute round trip to Fergusons and 5 minute installation, he had fixed my problem. I was pleased with the service, the solution, the professionalism of the plumber and the representative on the phone. Maybe I was just hoping that I wouldn't be charged $219 for this simple / less than an hour repair. To be fair, I was told in advance that their service fee was $195 for first hour plus parts. Maybe I should have asked for a senior or Veteran's discount :).