Horizon Plumbing Service

Jose at Horizon Plumbing exemplifies top-tier customer service with expert-level plumbing experience.

I called Horizon since I was having some unusual (read: intermittent) issues with our tankless water heater. No error codes or faults, just occasionally the unit wouldn't power on and there was no hot water. The worst kind of problem, since it's so hard to figure out what is going on.

I had already spent a vast amount of time troubleshooting it myself by turning on and off a variety of supply valves, trying different fixtures, running diagnostics on the water heater, and even calling the vendor for tech support. I was lukewarm (just like my water) on trying to get an answer from a professional because I was concerned they might not be able to figure it out, but Horizon's free estimate policy was reassuring enough to give it a try.

When Jose showed up, I walked him through the ins and outs of the problem I was having. And... my stars must have aligned because the issue happened for him too, so I was grateful for him to see it first-hand. After a lot of discussion and back and forth about the problem and potential solutions, he was puzzled too.

Jose's diagnosis was to try and make some changes to my system in order to better understand what was going on --  he was very upfront and said he wasn't sure it would fix the problem, but at least installing some isolation valves could give us more information about where the problem might be. He also said it *might* fix the problem. He also made some other suggestions to make the installation a bit better.

I ended up asking him to move forward with the work, and Jose was right, it DID fix the problem. It's been 4 weeks and it hasn't resurfaced, and, it ultimately had nothing to do with the water heater. I couldn't be happier. He even called me a week or so later personally to follow up.

The team at Horizon are professional, knowledgeable, responsive, and extremely good at what they do. I would highly recommend using Horizon for any plumbing needs.

Horizon Pluming calls me to confirm an appointment day before, but the day of the scheduled appointment, Horizon Pluming didn't show. When I called to inquire the arrival, Horizon acted as if no appointment was scheduled...I politely ended  the call. Based on this Lack Luster service, my employees will not seek any Future business opportunities with their company:

I've used Horizon Plumbing twice, and find them to be consistently responsive (particularly, Cynthia Russell in the office). One service call was fairly routine in nature; however, the other was very involved in something of a specialty nature - replacement of sump pumps. Both times, the plumbers took the time to explain what was needed to do the job and were very courteous.

Highly recommend Chris and his crew for prompt and professional work carried out quickly.  They cleaned up after their work was completed.
Very prompt in making an appointment and coming to complete the work. I highly recommend Chris and am very happy with the work undertaken and completed.  Thank you very much.

Phillip was kind, professional and efficient. We had a leaking toilet and they were able to come out the next day. I will be using Horizon in the future and hopefully Phillip!

Wow! These guys are great! Gave me a quote, over the phone, on installing a tankless hot water heater and even though it took much longer than estimated they stuck by their quote! I give Horizon Two Thumbs Up!!!

You get what you paid for. Horizon's estimate was about $400 cheaper than competitors, but their service is less than professional. I had two water heaters replaced. They didn't know how to turn off the water to my house because the connection was different. I spent two hours asking neighbors how they turned off their water and had to come up with a solution for the plumbers. Then when they left, they left a huge mess of left over shipping parts in my garage. Immediately after the new water heater was installed, I turned on the hot water a sticky substance came out at first. When I asked what it was, they claimed it couldn't be the water heaters because they don't use glue. I was concerned a gasket or something was introduced to the line, and the response was well it's gone now. They did send a plumber out who claimed that it wasn't them since this has never happened. They could have told me that over the phone.

The good news is that the water heaters passed city inspection. We'll see how long they last.

I found this place on yelp, they had a good rating and they sell and install the product I want to use.  So I submitted a form to get a call back.  All of that happened easily, the call went well, no problems. I was very clear that I was ready to get moving on an entire water filtration installation at my house. We scheduled a 4hour window a week later for their technical consultation. Today is the appointment day, no one showed up, no call, no text, no email...nothing.  Taking my business elsewhere.

I usually leave positive reviews. I hate to leave negative reviews as I believe in second chances but here is what happened. We had a gas leak and Atmos couldn't find it so they wanted us to call a plumbing service.  My husband called them because they worked with our builder, they said they would be there TODAY, no one showed up he called and asked for manager they wouldn't let him talk to her. I called and I had no problem reaching my her  she said they had us scheduled for Monday I explained everything and she said our warranty was out and they didn't really come out to our area so we welcome to look for someone new. Very rude not reliable at all, they supposedly checked our property YESTERDAY and couldn't find the leak (that's why they said they were going back today) yet we hired another plumber and they found it within 10 minutes. Don't waste your time with them. I had one positive interaction with them in 2021 replacing a toilet seat.

I have fumed over a 3 50 Gallon tank setup in my house for over a decade with its rat's nest plumbing. It looked  and performed terribly.  I did research on Rinnai and decided on a three tankless setup similar to a small commercial setup to handle our 8000 sqft and 5 bathrooms.  I had Troy Out to look over the  job and he agreed with my needs.  His guys came out and over the course of two days completely rebuilt me a new system.   I am very proud our setup, even calling my original builder over to see it.  Their work is plumbing art.  They were also about $2000 under what I had budgeted.  Will definitely use them again.