Armstrong Plumbing, Air & Electric

Great Company with friendly staff. Our AC stopped working on a hot summer day. They were able to get to us very quickly. Every single person we spoke with was extremely kind and helpful. Our service tech was very nice, respectful and knowledgeable. He quickly fixed our problem and answered any questions we had. Every single time we have used this company for air or plumbing, we have been pleased. They are honest and reasonably priced.

Armstrong always does it right! In fact, they do more than they have to in order to solve the problem!!

In mid-June we realized that our decrepit HVAC system was on its last legs.  We had the ducting system examined and it was in rough shape with holes and gouges which resulted in poor air quality.  We got quotes from several HVAC contractors.  Armstrong Mechanical came out on top.  We got a top rated Lennox system, completely new ductwork, and insulation blown in, all at a very reasonable price.  Armstrong completely replaced the 3 foot plenum, which is the stack over the blower unit that connects to the attic ductwork.  Some companies just slide a new blower unit in and connect it to the original plenum which can be caked with years of dirt.  Armstrong installed duct elbows over raised rafters and dampers in the ducts.  Both improve the airflow to each room.  Armstrong also put in all new boots, the metal sleeve that joins the air vent grate to the ducting.  Our old ones were caked with residue from when our home was renovated and the ceilings textured.  They added a vent to our stale walk-in closet.  The air intake vents are embedded in the concrete foundation of our home and could not be replaced.  However, the installation techs cleaned them using an extended vacuum hose.  We had a glitch a couple of weeks after installation arising from fluctuations in the electrical grid due to Lubbock's changeover to ERCOT.  Armstrong sent someone over within a couple of hours of our phone call.  They installed a surge protector at no cost to us under our service contract.  Armstrong Mechanical's Comfort Specialist David T and their service techs were wonderful to work with.  They were very friendly, helpful, and patiently explained things.  The installation was done carefully and efficiently.  The service techs kept the areas they worked in clean.  We strongly endorse Armstrong Mechanical and Lennox.  If you need a new HVAC system or air conditioning/heater servicing, then you Better Call Armstrong!v

Serious problems with our Rinnai and these guys figured it out pronto. Great communication.

Armstrong has proven year after year they are the best! Their assessment, installation, and maintenance is superb. Chris and Carlos came out today for biannual service and were amazing. I trust their expertise completely. Over the years, Armstrong has saved us money by researching and finding things to be under warranty when we didn't know they were, etc. We are Better Call Armstrong people. :-)

I contacted this company on behalf of my mom and they have offered a $72 refund. They said that they listened to the tape of the phone call and the policy on free estimates was not properly explained by the customer service rep when the appointment was set up. So I have to give them credit for being responsive to customer complaints (few companies are any more these days).

Had a guy come out to my home to get a quote then weeks later was told I couldn't get a quote because the guy is too busy.

Why was he able to come out in the first place? How do they run a business where they can't give quotes?

All of their reviews on other sites had way more than any other plumber in Lubbock, so where are they getting all these customers to review if they can't even take new orders? Notice yelp only has three...

The reviews on other sites are probably FAKE

Great service and very thorough. Gabino was
our plumber and he did an outstanding job. I spoke with someone at PHCC ( Plumbing , Heating Cooler Contractor ) for Texas and asked for a recommendation in Lubbock. Armstrong Plumbing was the referral. I will definitely call for any future needs.

Awesome Experience with Armstrong Mechanical from the first phone call to Aaron Copeland ( the plumber that came to the house). Courteous, professional, and very informative. I couldn't have ask for a better ending to what could have been a nightmare situation. The plumber that I had been using couldn't get to me for a few days, had been seeing the Armstrong trucks in the area for a few years and decided to give them a try, and very glade we did. They will be our plumbers going forward....