UNTRUSTWORTY .... I am remodeling a shower in a rental property and hired this company to change out one shower valve. I should have known this experience was going to go bad when they arrived 2 hours late. Within 20 minutes I received a call from the owner attempting to hard sell me on 2 new water heaters and a line cleaning. I asked them to proceed with changing out only the shower valve. They finished and I paid them what turns out to be far more than the normal. Because it is a rental and I was not there to observe, the tenants sent me pictures of the valve the following day. The valve was off center, crocked, and installed at the wrong depth. I asked them to return to fix the issues. Of course he immediately blamed everything and everyone but himself. After going back and forth with texts and phone calls he finally agreed to come back out and fix his poor workmanship after he realized I had photos to proving my claim. I had to connect with the tenants and find out a good time for them. Then I had to reach back out to the owner of the plumbing company and set up an appointment. He set up a time and date to return. On the day of the appointment he did not show, call me or, answer his phone. Unfortunately my tenants missed class for no reason. He finally responded via text and set up another appointment the following business day. I again asked the tenants to be home for the appointment. He did not show again for the appointment. I called and asked when he would be there and he said his technician was a few hours out. Sadly the technician never showed up and again my tenants missed class waiting for them. I sent him a text telling him that it was not professional to not show up and or communicate. I told him that while his actions were disappointing he has one more opportunity to get it right. He had the audacity to text me back saying we would no longer like to do business with you.
Shocking experience.
Do be a victim with this company. Use a plumber that is trustworthy
