Best Resurfacing Services in Phoenix AZ
Carpenter
WOMEN BEWARE
Do not book services through them. At first, this family business seemed like a great option for me, as I needed to use my vinyl for them to repair and redo my stairs. As a first time homebuyer, I was lost and really needed guidance about what to do.
1. The stairs originally had carpeting with a skirt. Where the skirt was, the drywall was damaged from pulling the carpet off. They told me to replace drywall and THEN they would do stairs. I did that for $500 and then when they finished the stairs, they left the drywall completely damaged again (see pic) the risers were also left completely unpainted, saying they don't do drywall or painting. I ended up paying $470 more again after the project was complete to finish paint and drywall. I later learned that a stair skirt would've solved my issues. I was never offered that and now it's too late. Why was the job not finished??? Why wasn't I given my options of a stair skirt?
2. My initial project start date was pushed out over two weeks because the installer had a family thing. When they gave me notice, it was for the next day at 7am. I WFH and had to move a lot of meetings (which is okay! I would rather get this project done). Well at 12pm I had an important meeting that could not be moved, I asked the installers to take a 1/2 hour break. I got a scathing email from Marilyn basically saying you don't tell our workers to stop working! -- how do you let your installers work partially outside in AZ without a break....
3. I had to bring my own materials to their office (40 min away) and had to get things measured 2x. I also ordered a doorway reducer which was completely left off the project and never made. When I asked about it, they made me try and measure the doorway and bring them materials--isn't that a contractors job? How am I supposed to measure the height of tile vs vinyl in a doorway (which is millimeters) isn't this part of the service?
4. Installers were not made aware of a specific area to do, so when I said yes that part is included I got yet another scathing email from Michael / Marilyn saying that I was telling the installers to do extra work. They clearly have communication issues.
5. When installers came back to redo some vinyl that was lifting, they tried to guilt trip me, saying we did this area and didn't know we were not supposed to do it so we never got paid -- sounds like their employers problem.
6. When I tried to get them to come back and fix that spot, Michael called me and absolutely BERATED me on the phone. I'm not kidding-- my whole family witnessed it. He yelled at me saying I was trying to cheat them out of the project. What I was simply trying to say (and could not get out because the owner Michael was literally SCREAMING at me. ) was that I was not going to pay until they came back and made a reducer and fixed the lifting vinyl. They wanted me to again run the materials up and measure myself for their communication lapse (I have emails to prove I included a reducer). He stated he would send his lawyer after me if I didn't pay ASAP --again project was not complete.
To the installers: please create your own business on Thumbtack so you don't have to work for this company. You work hard and seem to not be treated as well as you could.
Overall, if you are a women or someone who does not know a lot about Millworking, please please look to book elsewhere. I am traumatized from Michael screaming at me and the communication between multiple family members and installers for this project was an absolute mess. I ended up letting them know that I could only email from them on. STAY AWAY!!!!! Get everything in writing!!!!!
Do not book services through them. At first, this family business seemed like a great option for me, as I needed to use my vinyl for them to repair and redo my stairs. As a first time homebuyer, I was lost and really needed guidance about what to do.
1. The stairs originally had carpeting with a skirt. Where the skirt was, the drywall was damaged from pulling the carpet off. They told me to replace drywall and THEN they would do stairs. I did that for $500 and then when they finished the stairs, they left the drywall completely damaged again (see pic) the risers were also left completely unpainted, saying they don't do drywall or painting. I ended up paying $470 more again after the project was complete to finish paint and drywall. I later learned that a stair skirt would've solved my issues. I was never offered that and now it's too late. Why was the job not finished??? Why wasn't I given my options of a stair skirt?
2. My initial project start date was pushed out over two weeks because the installer had a family thing. When they gave me notice, it was for the next day at 7am. I WFH and had to move a lot of meetings (which is okay! I would rather get this project done). Well at 12pm I had an important meeting that could not be moved, I asked the installers to take a 1/2 hour break. I got a scathing email from Marilyn basically saying you don't tell our workers to stop working! -- how do you let your installers work partially outside in AZ without a break....
3. I had to bring my own materials to their office (40 min away) and had to get things measured 2x. I also ordered a doorway reducer which was completely left off the project and never made. When I asked about it, they made me try and measure the doorway and bring them materials--isn't that a contractors job? How am I supposed to measure the height of tile vs vinyl in a doorway (which is millimeters) isn't this part of the service?
4. Installers were not made aware of a specific area to do, so when I said yes that part is included I got yet another scathing email from Michael / Marilyn saying that I was telling the installers to do extra work. They clearly have communication issues.
5. When installers came back to redo some vinyl that was lifting, they tried to guilt trip me, saying we did this area and didn't know we were not supposed to do it so we never got paid -- sounds like their employers problem.
6. When I tried to get them to come back and fix that spot, Michael called me and absolutely BERATED me on the phone. I'm not kidding-- my whole family witnessed it. He yelled at me saying I was trying to cheat them out of the project. What I was simply trying to say (and could not get out because the owner Michael was literally SCREAMING at me. ) was that I was not going to pay until they came back and made a reducer and fixed the lifting vinyl. They wanted me to again run the materials up and measure myself for their communication lapse (I have emails to prove I included a reducer). He stated he would send his lawyer after me if I didn't pay ASAP --again project was not complete.
To the installers: please create your own business on Thumbtack so you don't have to work for this company. You work hard and seem to not be treated as well as you could.
Overall, if you are a women or someone who does not know a lot about Millworking, please please look to book elsewhere. I am traumatized from Michael screaming at me and the communication between multiple family members and installers for this project was an absolute mess. I ended up letting them know that I could only email from them on. STAY AWAY!!!!! Get everything in writing!!!!!
2122 W Lone Cactus Dr Ste 7 Phoenix, AZ 85027
Carpenter
Quality craftsmanship; Superior Communications; Fair Pricing.
Needed to update a 1994 Oak cabinet kitchen without the stress of tearing things out and putting in all new. Had 3 companies in for estimates. Ray of Light stood out among the crowd. Had a gut feeling I could trust owner, Mina, plus the online reviews were great and I saw a YouTube Video of co-owner Ray and how the work was done. Mina gave me options- painting existing doors vs new doors with paint, I chose the latter for a more updated look. Ray could have done more work to make my refresh even more fabulous but I chose what was most important to me and put a cap on my spend. The experience was professional from start to finish. I love that they have an actual showroom that I could visit to pick out new doors. I chose a custom paint and they respected my choice of color and sheen. Mina and Seth in the office were always responsive. The prep work by the team of Alfredo, Saule and Rene was top notch, every inch of my space was protected before they started. The work started on time and ended on time. I couldn't be more pleased. FYI- I haven't decided on a backsplash yet, it's going to look even more amazing once I do.
Needed to update a 1994 Oak cabinet kitchen without the stress of tearing things out and putting in all new. Had 3 companies in for estimates. Ray of Light stood out among the crowd. Had a gut feeling I could trust owner, Mina, plus the online reviews were great and I saw a YouTube Video of co-owner Ray and how the work was done. Mina gave me options- painting existing doors vs new doors with paint, I chose the latter for a more updated look. Ray could have done more work to make my refresh even more fabulous but I chose what was most important to me and put a cap on my spend. The experience was professional from start to finish. I love that they have an actual showroom that I could visit to pick out new doors. I chose a custom paint and they respected my choice of color and sheen. Mina and Seth in the office were always responsive. The prep work by the team of Alfredo, Saule and Rene was top notch, every inch of my space was protected before they started. The work started on time and ended on time. I couldn't be more pleased. FYI- I haven't decided on a backsplash yet, it's going to look even more amazing once I do.
415 S McClintock Dr Ste 1 Tempe, AZ 85281
Carpenter
Great artist and her flare for design and quality painting a piece of disaster furniture and making it beautiful is priceless
3264 E Waterman St Gilbert, AZ 85297