Best Wood Tile Installation in Phoenix AZ
Painter
JK painting painted my house 18 years ago and I was very happy with the service then. Now it was time to paint again so I thought to try them again. Surprisingly the same phone number worked and they came out the next day to give me an estimate. I agreed with their price and they were available to come out within a few days. They were very considerate of my property while they power washed it first and the paint looks beautiful. They were awesome to work with!!!
https://jkptg.com
Phoenix, AZ
Painter
I rarely write reviews, but reviews are helpful when consumers look for a great contractor to hire. I hired Top Star to paint my house. I felt that their bid was fair so I hired them. I told Owner Randy upfront that my tenants would not be making any decisions, they will only be allowing access. I also told him that I wanted my front door stained - not painted. I also agreed to pay an extra $600 to paint the top deck of my patio cover.
When Top Star finished the job, my front door was painted - not stained as I specified and as was contracted. Also, the patio deck that I paid Randy an additional $600 for was not painted. When I questioned Randy about the front door being painted and not stained, he told me that he initially stained it, but he and my tenant agreed it didn't look good stained so they agreed to paint it. My tenant disagreed that he even spoke with Randy about the front door. When I told Randy that my tenant told me that he never spoke with Randy about painting the front door, Randy never replied back to dispute this.
When I asked my tenant if Top Star painted the patio deck that I paid them an extra $600 to paint, my tenant said they had not. I asked Randy why he had not painted the patio deck, he said that my tenant told him that Top Star didn't have to paint it. My tenant did confess to this and realized he shouldn't have waived off painting the patio deck. I had a discussion with Randy and reminded him that my tenants role was only going to give him access and that they would not be making any decisions. Since when do contractors get approval from tenants? Good thing Top Star didn't go over budget - they would have to pursue the tenant for any additional expenses.
I asked Randy to either return to paint my patio deck or return my $600. He came back out to paint the patio deck and to repaint shutters to match the painted front door that was supposed to be stained. On this same trip he was supposed to power wash some paint marks left on my concrete, but my tenant informed me that he did not power wash the paint from the concrete.
And I feel Randy could have communicated better. I'm very lax on timing because I know people are busy and tired at the end of the work day. But I was at times having to send Randy 3-4 e-mail and text messages over the span of a week or two, only to receive an incomplete response from Randy. Randy should have been apologizing and asking how the problems could be fixed to satisfaction, such as offering to spend an extra 15 minutes to pressure wash my walkways or even a simple sincere apology. Instead, he made it seem as if I was bothering him in asking him to go back out and do the job as was contracted.
In the end, the price was probably fair and the job was satisfactory, so this could have easily been a 4/5 star rating. But making up a story about my tenant agreeing to paint and not stain my front door, allowing my tenant to decide not to paint my patio deck and pocketing my $600 (where's the integrity?!), and not power washing the paint marks justify the 3 stars. To show my appreciation, I typically give a $30-$50 tip for EACH worker on the job, but unfortunately I couldn't justify a tip on this job.
I think Randy (Top Star) would do a good job for his customers - he has good reviews which caught my attention. You may just need to have some patience to have them re-do some of the work as they skip over some details and do not go above and beyond. So if you have extra patience and a little extra time for re-do stuff, Top Star will do a decent job at a decent price.
http://www.topstarpainting.com
When Top Star finished the job, my front door was painted - not stained as I specified and as was contracted. Also, the patio deck that I paid Randy an additional $600 for was not painted. When I questioned Randy about the front door being painted and not stained, he told me that he initially stained it, but he and my tenant agreed it didn't look good stained so they agreed to paint it. My tenant disagreed that he even spoke with Randy about the front door. When I told Randy that my tenant told me that he never spoke with Randy about painting the front door, Randy never replied back to dispute this.
When I asked my tenant if Top Star painted the patio deck that I paid them an extra $600 to paint, my tenant said they had not. I asked Randy why he had not painted the patio deck, he said that my tenant told him that Top Star didn't have to paint it. My tenant did confess to this and realized he shouldn't have waived off painting the patio deck. I had a discussion with Randy and reminded him that my tenants role was only going to give him access and that they would not be making any decisions. Since when do contractors get approval from tenants? Good thing Top Star didn't go over budget - they would have to pursue the tenant for any additional expenses.
I asked Randy to either return to paint my patio deck or return my $600. He came back out to paint the patio deck and to repaint shutters to match the painted front door that was supposed to be stained. On this same trip he was supposed to power wash some paint marks left on my concrete, but my tenant informed me that he did not power wash the paint from the concrete.
And I feel Randy could have communicated better. I'm very lax on timing because I know people are busy and tired at the end of the work day. But I was at times having to send Randy 3-4 e-mail and text messages over the span of a week or two, only to receive an incomplete response from Randy. Randy should have been apologizing and asking how the problems could be fixed to satisfaction, such as offering to spend an extra 15 minutes to pressure wash my walkways or even a simple sincere apology. Instead, he made it seem as if I was bothering him in asking him to go back out and do the job as was contracted.
In the end, the price was probably fair and the job was satisfactory, so this could have easily been a 4/5 star rating. But making up a story about my tenant agreeing to paint and not stain my front door, allowing my tenant to decide not to paint my patio deck and pocketing my $600 (where's the integrity?!), and not power washing the paint marks justify the 3 stars. To show my appreciation, I typically give a $30-$50 tip for EACH worker on the job, but unfortunately I couldn't justify a tip on this job.
I think Randy (Top Star) would do a good job for his customers - he has good reviews which caught my attention. You may just need to have some patience to have them re-do some of the work as they skip over some details and do not go above and beyond. So if you have extra patience and a little extra time for re-do stuff, Top Star will do a decent job at a decent price.
22719 N 74th Ln Glendale, AZ 85310