Best Railing Installation/Replacement in Phoenix AZ

We had Vlad check out a wall in our home as a pre-purchase due diligence. He showed up to the appointment on time and was able to provide an estimate by the end of the next business day. His estimate report was less than ideal as he was unable to provide a breakdown of his pricing. His estimate was much more than expected because he wanted to cut into other walls. We did ask him to look at a ceiling, so I understand why he was providing information on that. After a slow process in trying to have him break down the pricing, he was able to give use an estimate on just the wall we needed repaired. We paid a $125 estimate fee in which we were advised that this could be applied to the wall repair when we were ready for it. Come a couple of weeks later and we are ready to fix the wall following purchase, Vlad has been non-responsive and not returned any of our efforts via phone call or text message. This lapse in communication is a serious red flag and I will not let someone that cannot even follow up with communication work on my house.  He was fairly responsive during our initial inquire, however now that we want the work done, we feel totally ghosted. Perhaps the job is too small for him to even bother? That's fine...just SAY SO. I even gave him a chance by reaching out via yelp before I wrote this review. He responded, but it was a very non commital response. If you can reply via yelp, why cant you call us back??

I am not one to write a poor review...so this is more so a cautionary tale for others. We are first time home buyers and wish that we had done a little more research about general contractors before moving forward with this company.

I have known Keith for years...found them on a site years back and asked if they could help my old boss paint some rooms in our office.  They did great!  Later, I hired them to paint some rooms in my home and install a super cool rock mailbox as my old one was falling apart.  They also painted my old bosses exterior of his home, did lots of electrical, installed some pigeon proof material, and he was super happy with them.  The company is super fast at communicating, estimates, and just  all around great people.  Ask for Keith...he will help get any/all projects taken care of. Amazing company folks...don't look anywhere else!!!