Best Garage Door Installation in Phoenix AZ

Unfortunately we had an awful experience with these guys August of 2018 and I definitely would not recommend them. It began very well with them seeming to understand everything we needed but the delivery was sloppy and thrown together. We had to deal with them for 4 months for a small project, and things just went from bad to worse.

The end result was an awful sloppy job on our small bathroom that we still have to deal with on a daily basis. The initial work had to be redone and the second time around was still badly done. Our shower still pools and does not drain properly. Some of the work was left unfinished because it took them 4 months (I was originally quoted 2 weeks). I desperately wanted them out to my home at this point. Yes, I was angry and extremely frustrated with them (and I'm not the type of person to complain much). This brief review doesn't begin to cover the nightmare experience we went though in dealing with this contractor.

I'll leave it at that, listing all of our issues would result in several pages of text. Although it is several months later, I wanted to do my duty and leave a review as a warning to others.

Update of review:
Response from Business:
Comment from DJ J. of VETSBuilt Contracting
Business Owner
5/14/2019  Miss Biology B...  This review sounds like a college prank gone bad!  I hope y'all get past the hazing phase of your indoctrination to college life and get on w you life!!
If you ever get a real job and buy a home please don't hesitate to call us!!!
Best of luck!!
Bob
Managing Partner
Vetsbuilt Read less

Edit:
I'm adding my response to the reply. I'm not sure why they think I'm enrolled in college, underemployed, or not a home owner?
Anyway, all I wanted is to leave a review of my experience with this contractor. My experience with them did turn into a nightmare, and yes, I remain frustrated and unhappy with the results.

I'm not saying that Vetsbuilt has NEVER done any great work, they have excellent reviews from other yelpers, so I know they have many other happy customers. All I'm saying is that our specific project was a catastrophic failure. Numerous things went wrong and Vetsbuilt was not to blame for ALL of it. Vetsbuilt did try to appease in the beginning, but as the problems progressed, the seemed to give up and not care about our project. Their major mistake was bringing in an onside unlicensed contractor to do the work. This contractor messed up everything he touched. Vetsbuilt did try to salvage our project by having some other folks they trusted to redo the work. Some of their team did deliver on a professional level (Thank you Ben!), and others did not. The folks that didn't quite deliver were rushed and seemed overworked and spread a bit thin. They were also unresponsive and did not show up at the agreed time. When work was completed, it wasn't inspected as will as the first inspection IMO. There was a brief apology on the last day that I wish had come sooner. It honestly would have made things better. I tried to communicate as best as I could, however I couldn't take any more time away from work and just wanted to get through the project. I won't continue to list additional issues we had, since I don't think it will help alleviate anything.

A final open note to this business:
Please don't take this review to heart or as a personal attack! I'm not saying you are bad people! As a matter of fact, you were personable in the beginning and very responsive. The outside contractor you brought in was the one that made the mistakes. You tried to fix it. Toward the end things went from bad to worse because trust was lost on all sides. Everyone (including myself) were getting burned out. If you need to express your frustrations that is okay. You are entitled to it, and Yelp provides a platform for both business and client to do so. I had to give myself some time before writing this review because I was so furious, stressed, and heartbroken when everything was unfolding. I didn't want to leave a nasty rant, rather, I wanted to provide feedback in hopes of offering some constructive criticism. We all have room to improve; I once broke out in tears in the middle of the project from all of the stress (which was probably frustrating to deal with) and next time I'll make sure to gather myself and calm my emotions before discussing the issues. For this, I do apologize. I am glad however, we never had a yelling match, or let temper get the best of us, or exchanged any snarky remarks in person. Someone did raise their voice a couple times but it wasn't directed at me, it was due to frustrations from the nature of this project. We remained relatively professional throughout the whole ordeal I definitely wanted to reach out and say thank you for your professionalism on that aspect. I don't want to continue a back and forth dialogue with an online argument, so I'll just sign off with a last note and wish you luck on your endeavors too.

Great work! I loves that he's very responsive in a timely manner. I'll definitely be using his services on my next project. (His prices are very competitive!)

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
Thank you

She came by for an estimate. Was friendly and took measurements and said she would get back to us the following Wednesday with the bid. Never followed up with us with an estimate.

We have one of those trash cabinets that slide in and out on 18" rails. He seemed like he was in a hurry then said it was the bearings when they were working fine before. He added a little ledge to store trash bags, which was nice, but the trash does not slide in and out and what the problem is he reassembled the box off center. My kids and mom can even open it. I assumed I was paying some $200 to fix my trash and not make excuse and bail when the job isn't done. You can clearly hear wood rubbing, not railing.

I would love to see what email your supposedly sent since I was the one who provided my email address. Also, I can 100% guarantee I never received a single call, let alone "multiple calls" or a voicemail. Ellen called me a few times to arrange a visit and I HAD her all her contact numbers saved in my phone so I would have seen her on my caller ID. Finally, the fact that your accusing me of being the reason you didn't follow through with sending me a quote is embarrassing for you as the "compliance team member" and you should just take the loss and move on without trying to blame me for your business practice
failures. But, I get it, it makes you look like the good guy and shifts the blame... typical sub-standard contractor move from another shady Arizona contractor.

Have never worked with a construction company that was this thorough every step of the way.  From that first phone call I knew Everardo was a pro.  I slept through the night not worrying about how I was going to pay for the kitchen.  Prices are very fair and these guys don't track mud in your house and blame it on someone else.  Good value for sure.  Will attach photos later.  My kitchen cabinets look awesome!!

We hired Dynamite Construction to build a den addition including a Kitchen remodel. The owner and the entire Dynamite team were amazing. We got exactly what we wanted and more in the timeline promised. The den addition came out better than what we hoped for, and I also have a beautiful white kitchen that I have always dreamed of. We  have ZERO hesitation in recommeding Dynamite construction. They go above and beyond for the satisfaction of their customer.

We hired Jonathan to remodel my mom's home around December 2022 and the project was finished early April 2023. I am super impressed with him: he's reliable, very accommodating and receptive to changes, great with communication, and he has great connections to get pretty much anything done. Labor and pricing are probably the most reasonable I've seen. Jonathan is quick to resolve issues and we had a great experience. I would definitely work with him again for another remodel in the future.

I have known Keith for years...found them on a site years back and asked if they could help my old boss paint some rooms in our office.  They did great!  Later, I hired them to paint some rooms in my home and install a super cool rock mailbox as my old one was falling apart.  They also painted my old bosses exterior of his home, did lots of electrical, installed some pigeon proof material, and he was super happy with them.  The company is super fast at communicating, estimates, and just  all around great people.  Ask for Keith...he will help get any/all projects taken care of. Amazing company folks...don't look anywhere else!!!

Continuing from 12/07/17...The first time my husband and I met with Darren he was very helpful in educating us about the difference between rectified and unrectified wood plank tile.  Derren made it known he preferred to work with unrectified tile, but would still take on a job and complete quality work using rectified tile.  Derren did say he would charge 50 cents more per square foot if we chose rectified tile.  Derren provided us with vendors he uses for the tile and even suggested a tile he had previously installed.  After a couple of weeks of tile hunting we chose a Marazzi porcelain RECTIFIED tile.  I called Derren and told him we were okay with paying the extra cost for the rectified tile.  Derren assured us the Marazzi tile was a good quality tile and we would be happy with the results.  

Well, the tile comes in, Derren goes to pick up the tile, but returns to our home saying the tile is defective.  Derren believes the tile is "bowed" and encourages us to choose new tile.  Derren again suggests the tile he previously installed for another customer.  We told Derren we would go look for new tile if the tile we selected was defective.  I ask Derren about the return and refund on the tile and if we will have any issues.  Derren advised he would speak with the vendor and call me.  I never heard from Derren, although I left him at least one message.  I would have thought this was a priority being the flooring in our home had already been removed and the amount of money we paid for the tile.  No call.

My husband and I go see the vendor and explain to a very helpful gal we needed to find out about returning the defective tile.  The vendor tells us there will be a restocking fee of $700-750.  I questioned the fee, as Derren said the tile was defective.  The gal immediately said, "it's not defective."  Long story short, the vendor had contacted the manufacturer's local representative who came out, looked at the tile and said the tile was better than specs.  The gal also said they have sold over 80,000sqft of the tile we selected and they have not had any returned!  I have a flashback to checking Derren's Registar of Contractor record (for Harper Stone and Tile) and realize this should have been my first light bulb moment and clue NOT to hire Derren!  His license had previously been expired or suspended for various reasons.  Anyway, my husband calls Derren from the vendor.  No answer.  Message left for Derren to call.

On our way home Derren calls.  He seems bewildered as to why the tile couldn't be returned without a restocking fee and offers to pay $400. Obviousy, he never attempted to call the vendor about the return or he would have already been aware of the fee or maybe he just thought we were stupid, would pay the fee and find another tile.   With that being said, we offered Derren an out and told him we would understand if he didn't want to do the job.  No hard feelings.  Well, Derren's response was that he needed the job. Or, was it he needed to pick up his saw that was still at our home? ( Light bulb moment number two)!!

The next day, Derren shows up late and meets with my husband.  My husband gives Derren a second opportunity to opt out of the job with no hard feelings and addresses our expectations of a quality installation, rectified tile or otherwise.  Derren advised he was still willing to complete the job.  (Mind you, Derren's tile saw had been set up in our garage for the past couple of days while the job was on hold).  Derren continues his work, throws float on the floor in our bedroom and does not smooth out the edges so there is an obvious lip when it drys.  Derren mentioned his grinder was broke.  Derren sits in the bedroom and purposely works vigorously on chipping the tile and then shows my husband how it chips.  Derren quietly walks outside, packs his saw and equipment.  My husband confronts Derren asking him if he was leaving.  Derren says yes.  I don't believe Derren had any intentions of completing the job.  I'm pretty sure he just wanted to get his saw back!!  Derren is told we wanted a refund for work not performed, a reasonable request. An agreement was made on the amount to be returned.  We received partial payment that night, but as previously stated in original review, we waited for the balance to be paid after Christmas because Derren said he did not have the money. (But yet, it was okay for us to have our home in shambles at Christmas time!  I wouldn't call us difficult people, would you?  Derren believes we are)!

So, this was the gist of it!  There were a couple of other shenanigans, but I was out of typing space, so had to shorten up the horrible experience!

In the end, no thanks to Derren (Harper Stone and Tile), but we did end up with beautiful floors and a quality installation!  Should anyone need an honest and reputable contractor who completes quality work, please feel free to message me!  Oh, and we saved money too!!