Best Dutch Door Installation in Phoenix AZ
Fencing Company
THEY SAY YOU ONLY GET ONE CHANCE TO MAKE A GOOD FIRST IMPRESSION
Calling your company First Impression (a bad idea) is almost a 100% guarantee that you're gonna eventually wish you hadn't. It's kinda like naming your favorite pet, LUCKY (another bad idea), an almost 100% guarantee that the poor little beast will suffer a very horrific and untimely end.
I bought an historic house in downtown Phoenix. It needed some security doors installed to deter local druggies/urban outdoorsman. Because the home is unique, the doors needed to be unique as well. So, no crappy Home Depot security doors would do. I wanted elegant and secure. I knew I'd pay more, but I knew it would be worth it.
FIRST IMPRESSION: BAIT AND SWITCH
I learned about First Impression Ironworks through an advertisement offering a discount on certain custom doors. I had a sales rep come out, picked my style and color, and got measurements and a quote. Two doors would run me $950 per door with installation. It was more than I expected, but I figured keeping downtown creepers at bay was well worth the price. I signed the contract and gave the guy half down as a deposit. A week or so later, the install guy came out for final measure and told me my door frames wouldn't allow an inside frame install like I wanted. He said he'd have bolt them to the outside of the door frame and this would cost me $350 more per door for extra materials and install time.
SECOND IMPRESSION: THEY CAN'T MEET A DEADLINE
They had me by the balls at this point and I needed the doors -- and my balls -- so I agreed to an install for 4-6 weeks out. Three days before install, I get a call saying they didn't have the doors completed and it would be another 2-3 weeks before they could come out. Pissed off doesn't even begin to describe what I was feeling at that point.
THIRD IMPRESSION: BAD WORKMANSHIP
The second Install date arrives and they send only one guy to do an install that should've been done by two guys. These doors were big and heavy. After the work was done and the guy left, I noticed a few things that weren't right. All the bolts and screws were visible and accessible on the exterior of the doors. Any first-time home invader with a set of basic Harbor Freight tools and a 5th grade education could easily dismantle them.
The back door framing material wasn't flush with the house in many spots. The top of the door had a quarter inch gap between the house and the frame. Great if you like rain pouring into your house; not so great if you don't. Other issues included: a back security door that wouldn't close properly. A front door bottom that scraped against the concrete patio. A lock cylinder that kept jamming up. Can you guess what my impression of First Impression was at this point? So, I set up a service call to have repairs done. One week in and I had to repair a handful of serious issues I never expected at that price point.
Fast forward a year... screws falling out, back door still won't close correctly, and the front lock cylinder jams all the time. I call for service. They tell me I'm two months out of warranty and it'll cost me 100 bucks. I fight to get the price reduced. A guy comes out and messes with the lock. Puts a missing screw back in and adjusts the back door. Within one week, the front door lock cylinder is jammed again. I pull the hardware off the front door and investigate. The hardware screw hole and the door frame screw hole don't align. Not just a crappy hardware thing, but a crappy workmanship thing as well. Unbeknownst to me, they had forced a screw in at an extreme angle to make it fit. Probably what caused many of the jamming issues.
The icing on my security door cake was when case manager, Tatum Percival, tells me in her best FUZZY LOGIC that First Impression isn't responsible for faulty hardware they put on their doors because they don't make the hardware. WOW! That would be like Southwest Airlines saying they're not responsible for any crashes due to faulty landing gear on their planes because a third party manufacturer makes the landing gear for their planes. Alrighty then! What about the poor workmanship on YOUR product? Anyone on your end taking responsibility for that?
MY FINAL IMPRESSION: An expensive and poorly constructed security door that doesn't keep you secure isn't a security door...it's just an expensive and poorly constructed door. Buyer beware!
*I'll be adding a link to my video review of First Impression Ironworks soon!
http://www.firstimpressioniron…
Calling your company First Impression (a bad idea) is almost a 100% guarantee that you're gonna eventually wish you hadn't. It's kinda like naming your favorite pet, LUCKY (another bad idea), an almost 100% guarantee that the poor little beast will suffer a very horrific and untimely end.
I bought an historic house in downtown Phoenix. It needed some security doors installed to deter local druggies/urban outdoorsman. Because the home is unique, the doors needed to be unique as well. So, no crappy Home Depot security doors would do. I wanted elegant and secure. I knew I'd pay more, but I knew it would be worth it.
FIRST IMPRESSION: BAIT AND SWITCH
I learned about First Impression Ironworks through an advertisement offering a discount on certain custom doors. I had a sales rep come out, picked my style and color, and got measurements and a quote. Two doors would run me $950 per door with installation. It was more than I expected, but I figured keeping downtown creepers at bay was well worth the price. I signed the contract and gave the guy half down as a deposit. A week or so later, the install guy came out for final measure and told me my door frames wouldn't allow an inside frame install like I wanted. He said he'd have bolt them to the outside of the door frame and this would cost me $350 more per door for extra materials and install time.
SECOND IMPRESSION: THEY CAN'T MEET A DEADLINE
They had me by the balls at this point and I needed the doors -- and my balls -- so I agreed to an install for 4-6 weeks out. Three days before install, I get a call saying they didn't have the doors completed and it would be another 2-3 weeks before they could come out. Pissed off doesn't even begin to describe what I was feeling at that point.
THIRD IMPRESSION: BAD WORKMANSHIP
The second Install date arrives and they send only one guy to do an install that should've been done by two guys. These doors were big and heavy. After the work was done and the guy left, I noticed a few things that weren't right. All the bolts and screws were visible and accessible on the exterior of the doors. Any first-time home invader with a set of basic Harbor Freight tools and a 5th grade education could easily dismantle them.
The back door framing material wasn't flush with the house in many spots. The top of the door had a quarter inch gap between the house and the frame. Great if you like rain pouring into your house; not so great if you don't. Other issues included: a back security door that wouldn't close properly. A front door bottom that scraped against the concrete patio. A lock cylinder that kept jamming up. Can you guess what my impression of First Impression was at this point? So, I set up a service call to have repairs done. One week in and I had to repair a handful of serious issues I never expected at that price point.
Fast forward a year... screws falling out, back door still won't close correctly, and the front lock cylinder jams all the time. I call for service. They tell me I'm two months out of warranty and it'll cost me 100 bucks. I fight to get the price reduced. A guy comes out and messes with the lock. Puts a missing screw back in and adjusts the back door. Within one week, the front door lock cylinder is jammed again. I pull the hardware off the front door and investigate. The hardware screw hole and the door frame screw hole don't align. Not just a crappy hardware thing, but a crappy workmanship thing as well. Unbeknownst to me, they had forced a screw in at an extreme angle to make it fit. Probably what caused many of the jamming issues.
The icing on my security door cake was when case manager, Tatum Percival, tells me in her best FUZZY LOGIC that First Impression isn't responsible for faulty hardware they put on their doors because they don't make the hardware. WOW! That would be like Southwest Airlines saying they're not responsible for any crashes due to faulty landing gear on their planes because a third party manufacturer makes the landing gear for their planes. Alrighty then! What about the poor workmanship on YOUR product? Anyone on your end taking responsibility for that?
MY FINAL IMPRESSION: An expensive and poorly constructed security door that doesn't keep you secure isn't a security door...it's just an expensive and poorly constructed door. Buyer beware!
*I'll be adding a link to my video review of First Impression Ironworks soon!
1415 N Mondel Dr Gilbert, AZ 85233