Best Stucco Repair in Phoenix AZ

I couldn't be more happy with the work Jeremy did at my house. He successfully completed hooking up a water line to our refrigerator. He was courteous, knowledgeable, and professional. I will definitely be contacting him for any future projects.

The owner of this company is very nice and pays very close attention to detail regarding the job. If  I had any questions he was willing to answer it and help me understand everything that is going on throughout the process.

Gilbert, from Royal Construction Services, was great to work with. He helped me replace 3 wood porch and carport posts at my older home.  Unlike the old posts, the new posts have been installed on post bases, which should help keep them dry and secure for years to come. Gilbert was fast, flexible and affordable.

From the beginning, when I inquired about possible options for air conditioning installation, Marvin gave me a thorough explanation of what would be the most cost effective in the long run for our home.  It is difficult to find someone reliable and honest that will not try to swindle you into getting unnecessary work.  I felt completely at ease throughout the project.  His guys work fast, are professional and know their craft.  They did an outstanding job with the installation, even though I have an old home.  My neighbors were impressed at how fast the job was done!

TWD will get the job done.  Your satisfaction is NOT guaranteed.  Their loyalty lies with their company first, not you, the customer.  Buyer beware.  My wife and I paid them $24,000 for a stucco job.  We had the entire house transformed from siding to stucco.  The project took the better part of a month.  For their part, TWD showed up every day and worked the project from start to completion.  You'll find our grievances below.

First, we paid them $12,000 to start the work.  The job was just underway when we got a letter from an attorney letting us know they would be putting a lean on our house immediately following the completion of the project if our final payment was late for any reason.  This was quite a shock.  We have worked with numerous contractors in the past for larger sums of money and never experienced anything like this.  We called to get clarification on why this letter was sent to us.  We were assured this was just a formality, but later came to believe it is a scare tactic TWD uses to ensure they get paid quickly so they can duck out the back door if necessary.  This is what we feel happened at the tail end of our project.

Secondly, the clean-up crew, if you can call it that, left a mess.  They did a very poor job.  Our front and back yard were left a wreck.  Even the project manager admitted they did a bad job when he arrived to collect payment.  He offered to send guys back out, but we declined and cleaned it up ourselves to get it done right.

Thirdly, when it came time to paint our house TWD left us in the dark and did not provide us with any guidance or color samples.  We were told by the project manager to just go down to Sherwin Williams and pick out two colors.  We were very uncomfortable doing this, but did so hoping for the best.  After the house was painted my wife and I wound up very unhappy with the colors.  We mentioned this prior to clean up and the final inspection of the project.  We asked if they would be willing to repaint.  We even agreed to pay for materials and labor to get it done.  We were given the impression they were going to do whatever it took to make it right.  Then the next day we were essentially rushed out the door.  The next morning the clean-up crew arrived and we were told they would swing by to collect final payment later that day.  After handing over the final check we asked about repainting and were told they would get back to us in a few days.  They didn't.  When we followed up they quoted us $7100!  We told them there was no way this was a realistic number since the house was prepped, primed, and painted by one man in a single day and this was a third of what our entire month long stucco project cost.  So they came back with $4335.  This still seemed too high.  I priced the job myself and found I could do it for under $1500.  I called and got quotes from other contractors for $2000.  When I approached them with this information and asked if they could come in closer to this cost I was told no.  They told me, and I quote, "We believe the product turned out great. We apologize the paint colors weren't what you were hoping they'd be."  So I guess if they're happy with the job when it's finished, but you're not, you're SOL.  You should be very wary of this if you plan on hiring them.

Ultimately, we did not feel like valued customers.  We can't help but think TWD could have tried harder to make it right.  We have a hard time believing another company wouldn't have repainted our house at or around cost after what we had spent on the entire project.  As a company they could easily have written off any claimed lost profits as if it were a stand-alone job.  Alternatively, they could have put us in touch with a sub-contractor willing to do the job for less.  There were solutions.  We could have all walked away happy.  In the end, the company was more concerned with moving onto their next project and less concerned with finishing our project to our satisfaction.

For these reasons, we cannot endorse or recommend TWD.

BUYER BEWARE!
QUALIZONA = SHADY, LIARS & THIEVES!

CONS - TOO MANY TO FULLY CAPTURE!

Mike (one of the front men / co-owners @ Qualizona) came out to 'help' with a significant water damage claim.

He is a smooth talker, he is the reason why contractors, in general, have a negative connotation associated with the contractor community, and unfortunately, I fell for it.

He quickly provided all sorts of details and stories about the high quality work which his company is known for & quick turnarounds he promised to complete to get my home back to its pre-damage state. He also spun a tale which firmly created a 'fear' environment, stating work must begin ASAP or insurance would not pay for the damages, and how he would be the only person to trust in this process. He claimed this was because insurance companies ALWAYS cheat policy holders. He also claimed the goal of your insurance company is to NOT help you, and only pay for as little as possible. ALL lies!!

Mike capitalized on my lack of experience with insurance claims, the full scope involved with the repair, and what he fabricated as he described of how things really work with insurance claims to his advantage.  

Mike created an 'us' (Qualizona & me) vs the evil insurance industry scenario leveraging the fabricated tale he told. He used this to have me sign a 'standard' & very 'contractor-friendly' contract immediately. The contract actually served to limit my rights,  granted me no ability to cancel, nor get my deductible returned, put no responsibility on Qualizona to perform work within any time period, and no time line which work must be completed by.

He stated I was in the best hands possible, that he was a former insurance claim adjuster & new all their tricks, and that Qualizona would be there any needed to help to ensure that all work would be completed within a two weeks maximum after signing the contract & paying him the deductible immediately via a personal check. As described below this could not be further from the truth.  

He also claimed I needed to sign his contract immediately to allow work to begin, and that Qualizona could begin working right then and there, while also managing the whole claim for me.

Sounded great! ... but then reality hit.

The next thing that happened was Mike received that signature on his contract, and a check from me to him (not Qualizona) for $1k to cover my deductible required by home insurance.

Then Mike was kind enough to 'get right go work' completing about $150 worth of work towards the ~$20k total damage associated with the insurance claim. He then left my home in a VERY messy state, debris was EVERYWHERE. He deposited my check, and then he completed ghosted me for about 3 weeks. ZERO communication at all - I tried calling, emailing, contacting Hassan, leaving voicemails & emails daily - no replies from any one at Qualizona was received for weeks!!

When Mike finally was able to briefly communicate, he often hung up mid conversation, and NOT ONCE did he, nor anyone from Qualizona show up as promised. He had all types of excuses ready (phone service issues, his phone breaking, his phone got lost, issues with his cell phone carrier resulting in it not working, flooding had taken down his internet connection, his truck had broken etc... the list goes on & on)...

Mike has many other fabricated tales, often ones that contradicted his previous stories - he lied SO much he became unable to recall which tales he had told me.

My insurance company reviewed Qualizona's quote and helped me understand what the scope of work that Qualizona had included in their quote to get my home back to pre-damage condition.

Only through the support of my insurance  company, and working to align work activities actually started, did we noticed Mike / his crew had only PARTIALLY completed one very minor item from the contract we both signed. The value of the work which was only  partially completed was really only worth $150 total, when compared to the contract we signed.

Mike then continued to dodge any work he had promised to complete for months. Eventually I had to just accept that he stole my $1k deductible, and I interviewed a few other contractors, picked the best contractor company from  the ones which I interviewed (they proved to be reputable, honest & quick workers, who completed the full repair in 3.5 days) .

I also found out many more lies that Mike had told as time passed. Some highlights include: Mike stated he was heavily recruited by contractor firms since he was well known & respected in the industry (in reality he really he had recently been fired by his previous employer). He did not have ANY insurance claims adjuster experience at all (as he claimed). He also told me he worked in Italy for years & knew the language, but when I asked him a very basic question in Italian, he had absolutely ZERO Italian language skills.

The owner came & gave me an estimate & said one of his men would call me to make the appointment, but they never called me back. I had someone else do the work.