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i hired irving for some built in shelves and a bench in my front living room. he came to my house to quote the project & all was fine (besides the scoff he gave me after he asked what material i wanted him to use, which i replied idk, wood? and he scoffed and said well there are different types-- i'm not in this line of work so how would i know?)

we moved forward w a start date & he drew up some sketches for me. he drew up 2 options, we both agreed one looked better than the other so we moved forward.

start date got pushed back 2 days bc of truck trouble. understandable. contract said start time was 8-9am, he text me to change it to 9-10 & i told him that's fine. they didn't show up until 1045. he had been to my house to do the quote, so he knew how far of a drive it would be.

cant remember if it was the second or third day, but i noticed it wasn't looking like the sketch we agreed on (a 6th shelf or the bottom being filled in & wainscoting across the bottom- we agreed on wainscoting option). so i nicely asked him about it and he said you wanted a shelf i told him no, we agreed on the wainscoting. and i showed him proof of our conversations & he said ok, & went & got more material to finish.

job took 3 days which was fine. everything looked good from what i could tell.

i had my painters come 3 days later to paint. my painter had to sand an area down on the bench bc the bench was hitting the side of the shelf when opened.

you'll see in the photos that from afar it looks amazing, but up close, the finishing touches were anything but that. u can still see the screws, the edges of the entire structure are uneven. and it seems that plywood was used for the underneath parts of the shelves & are now bowing. i sent irving a video 2 weeks later asking if i should be concerned about that and he said The Wood is probably bowed or got bowed after paint. your fine. It's natural wood gets bowed as it gets exposed to chemicals like paint or even the weather

not sure why one would use a material he knows could do this once painted?

like i said, the shelves look great from a distance. but up close, there are so many flaws & it makes me sick to think how much money i spent for a finished job like this.

Alex and his team did a incredible job they turn my kitchen into literally my dream ! Definitely recommend Desert custom flooring for any home remodeling had a very good experience especially for being our first remodel.
Thank you Alex and your team !

His work is outstanding. Finds the problem and fixes it. Would recommend him to anyone needing some home repair. I would not use anyone else. He installed a new engineered wood floor in our home after removing outdated tile flooring. Excellent job and well done. He also replaced rotted facia boards. A great person to fix your homeowner problems.

Alex was extremely friendly and professional. The roofing crew were clean and courteous. I love my new roof! We've had several compliments from neighbors!
Mariela was very helpful and prompt with each request.
Thank you KC Crew!