Best Deck Refinishing in Phoenix AZ

Ellen was excellent and exceeded our expectations. Not only was she the only company that gave us a quote. She also was the only one that was willing to work within our timeline. We had three other companies come out and none had a yes mentality like Ellen. I would definitely recommend her company and we will use her again in the future.

4 Stars for work
1 Star for reliability

Geremy installed floating wood shelves in the kitchen and did a good job. They're sturdy and look good, but could have been finished better in the end. Putty was left to dry and I had to have my handyman sand it all down as well as add more where there were some noticeable gaps at joints. I didn't ask Geremy come back to finish because it wasn't the end of the world to have to have someone else finish, it just would have been nice if he had completed the job himself. There was also an incident where he accidentally leaned against the stove knobs, turned on the burner and melted plastic on my brand new stove top that had never been used. It wasn't able to be cleaned up complete which is a bummer, but the worst part is he didn't tell me about it- I had to hear from my handman.

I hired him for a second job- a pergola over my back patio. After he rescheduled a couple of times and then didn't show up another one or two times, he finally came, but came so late in the day that he ran out of time and couldn't install my string lights. I went ahead and paid him the full amount for the job but I've never been able to get him to come back to finish the lights that he said he'd be back to hang the following day. After a lot of excuses, several texts and a phone call and continuing to tell me he'd come back to hang them, he still hasn't finished the job. I've been waiting since May 20th and now he isn't responding to my messages at all.

It's a shame because his work is good, but reliability and communication are terrible.

I never give poor reviews and really had high hopes based on the positive reviews ( although most are very old). I am really disappointed with this company. The owner Fabio came out to my home and gave us an estimate. We communicated for weeks planning my kitchen remodel with Jennifer. I purchased the materials needed and they gave me an appointment to come to the shop to review everything with the owner Fabio and sign the contract.
My husband and I took the day off to meet at their warehouse to look at quartzite materials and sign the contract. We arrived early and no one was at the shop. I called several times and finally an employee named Jennifer answers to tell us they will not be able to meet today.
I understand emergencies happen, but a phone call to cancel would have been the least they could do after we drove for 45 minutes to the shop. I should have not had to keep calling and be stuck outside in this Arizona heat trying to figure out what is going on. The owner Fabio never returned my call. No follow up to reschedule...nothing! Complete disregard for our time and project. Horrible service and a waste of time.
****Here is one of two estimates attached, I also have the text message transcripts between the company and I for our appointment that shows the date and time( Friday ) as well as other information regarding final colors and materials. Next time please be honest and just accept your mistake and apologize for wasting our time. I would have been happy to update my review based on that, but falsely claiming that I am not a customer when you have been to my home for an estimate and follow up is very unprofessional.
****

Have known the owner for a while, but this was the first time I've actually used his business for handyman services.  The project was a dishwasher installation (remove old, install new).  It was completed without a hitch!  Eddie was on time, did an excellent job, verified everything was OK, and cleaned up afterward.

Please do not hesitate to use this company!

Another great job by Andy.  My partner and I had to find a quick solution for enclosing a couple of exterior water heaters at my ancient property downtown.  It was affecting our ability to run the units for hot water and cooking.  Andy proposed a couple options and costs via text, came out a couple weeks earlier than his busy schedule would have otherwise permitted, reevaluated the proposed enclosures onsite, then provided refined recommendations.  It was all completed within a few days of contact.  Very pleased with the promptness, workmanship, and look.  Will rehire Old Reliable in the future.