Best Custom Window Installation… in Phoenix AZ

I'm going to open with a direct comment: If you're looking for any service Platinum Exterior provides stop looking now and schedule. If this looks too lengthy to read - you can go with just that :)
Moving across the country into a home that needed everything from windows to flooring to fixtures was tough. Having one bad experience after another with almost every project was tougher. By the time we got to exterior painting we literally joked that we shouldn't be surprised if someone just took our money and threw buckets of paint against the house. The paranoia created by past experiences pushed me to beat the research horse to death. I must have priced well over a dozen companies. It was bordering on comical. We had everything from no guarantee on the price because the cost of paint could go up while we waited our turn (seriously?!) to others that would throw out an insanely low price only to admit all the not included costs when probed. Then came Platinum Exteriors and crew!
A Facebook message, a few texts and we had our price along with a very detailed outline of what we were getting. The price was fabulous and what it included was even better. Scheduled the job and the crew arrived not only on time but with courtesy and friendliness, too! Luis and Carlos were still getting out of their truck when Terry called to go over each step of what they'd be doing. The communication was much appreciated!
Luis and Carlos were unbelievable! Carefully taping, covering windows and painting with was artistry beyond just skill. It was clear they CARED about their end result and that they took pride in their work. It went so great we asked if they could squeeze us in the next day and paint our block fence. Truly, we have not had ONE SINGLE person work on our house to date that we would ask to come back and do another job! The experience ended with Greg coming before they wrapped up to review everything with us and make sure we were totally happy. He walked the entire house and looked closely at the work himself. Prompting us to take a close look to make sure nothing was missed was impressive! More impressive was that we couldn't find even one little thing!
Bottom line: We couldn't have found a better company. Platinum Exteriors is run like a finely tuned machine with personal touch and communication added in. We'll be referring them to everyone we know with 100% confidence we're putting our name on the real deal!
Thanks so much Terry, Greg, Luis and Carlos!

Had them do a tear off and re-shingle of my house with a leaking roof. Super responsive and very good at communicating. Out the next day for a quote and from down payment to done roof in a week. Dominick the owner takes his time to listen to concerns and explain things in understandable way. The work crew is awesome. Timely, courteous and hard working. Highly recommended them and they are now my go to company for any construction/contractor needs.

Make sure to read the contract fully before signing there is no way for a client to get out of it without having to pay this company 33% of the total I was fully cooperative with all they asked for my side of the bargain so they could have an easy install when the install was ready I removed all my blinds and moved everything out of the way when I received a call saying they have all my products ready for install come to find out my order was never placed after 3 months and the windows they brought were not the correct windows or even the correct sizes for my house it was a different clients I called the next day she said it will take about 2 weeks. the lady that I was speaking to was fired due to messing up other clients orders. It has been over a month since I removed all my blinds and moved everything out of the way (which it's still like that because there's no point in putting them back)  I have not received a call or even heard anything from the company about my windows and doors so I called to cancel my services due to not fulfillment to the contract and Miscommunication on there side and to let them know that I just don't want the windows and doors anymore and immediately the guy said that is impossible due to the contract and they have the high attorneys for this situation and as a company we will not lose
I did not read the contract fully but there is NO EXIT CLAUSE for the client to have the right to cancel after the company has not hold up there bargain so just make sure you read the whole contract because this company only cares about one thing only and that is scamming people into contracts that only benefit them and could care less about a client I knew right away as soon as the guy I spoke to started bringing up attorney and lawsuits right when I said I would like to cancel the order than he also told me that it was my fault that I should of been calling them everyday because in his words and I quote if it was his house he wouldn't put up with that shit (laughing) how is it my fault as company you should of called your client and communicated with them of what's going on