Best Hot Tub Installation in Dallas TX

Zach and Colton did a wonderful job installing a ceiling fan on my slanted cathedral ceiling.  I've used this company about five times over a few years, and their work is always top notch.  You don't have to wait long to schedule an appointment, they call before coming, they're always on time, and they charge a fair price.  What more can you ask?!!

I contacted Edwin about drywall repair and soffit repair.  They did an incredible job on the drywall - matched the texture very well and everything.  The soffits look great too.  Prices were very reasonable.  Will use again.

Gary came out to fix some electrical problems after a lightning strike.  He was professional, knowledgeable and had everything back up and running in no time.

Apologize in advance for the long read. Just want to list everything that I experienced with Kevin.  On 8/17/17, I called Kevin out for an A/C issue.  He was courteous and prompt with his said arrival time.  He spent about 45 min to an hour spraying my air conditioner and cleaning it.  Granted, it probably could of used it but that certainly wasn't the cause of the issue.  He then checked refrigerant pressure and some other troubleshooting.  He discovered the compressor was not kicking on with the unit and ended up installing a booster to help kick it on.  This solved the issue.  Total time was just over 2 hours.  Charge for the service was $295.  To be fair to him, I did not ask what his service charge was.  My mistake.  I asked him for a breakdown on the invoice so I could see what I was being charged for.  He stated that $195 of it was for the service call, $30 for the part and the $70 for the install.  I thought the service call was high compared to AC companies I've used in the past (this was also during normal business hours and not in the evening or weekend) but since I didn't ask in advance, paid the bill.  

Today I called him again under the guise of another customer needing help but this time asked about his service call charge.  Yes, I know it's deceiving but had a hunch that he marked up his services based off of where I live.  He told me that he did not charge a service call, would determine what the issue is and then tell me what it would cost to repair.  None of which happened on my call.  At this point I broke character and stated he had did some work for me but did charge me a service call and that it was itemized on the invoice as a service call fee.  After some heated conversation, we hung up and I started writing this review.

I decided to call him back and apologize for my actions and deceiving him.  I explained why I did it and asked him to see my point of view.  I respect that he's trying to run a business and make a living but I think it should be honest.  I then asked if he would be willing to meet in the middle somewhere and make it right.  He proceeded to tell me how hard it is to run a business, that I had no idea what it takes and that if I didn't like his services or his prices, I didn't have to use him.  All of which are very true.

Just a warning for anyone that is going to use him in the future.  Ask for specifics before he comes out.  I should of asked when I initially called and I didn't.  That's on me.

I had a light fixture install scheduled through Legacy. The tech was scheduled to arrive between 8a-9a and afterwards conduct 4 hrs of work. The tech never showed. I decided to call the main office 30min after the arrival window ended. It turns out the tech had injured his shoulder and they were working to find a replacement but were unable to do so. The tech informed them of the injury at 8am. We called in to check on things at 9:30am. They had 1.5 hours to let us know the status of our work order, but never reached out. Our install also required preparation on our part that involved removed the previous lighting fixtures. But no one contacted us to let us know the job needed a replacement technician and was uncertain or nearly cancelled. Now we are left without lighting in two major areas of our house until we can schedule another company to conduct the work that Legacy committed to doing today. Had they simply contacted us we would have understood, decided on a time to reschedule, and paused on removing the previous light fixtures until then. Instead, Janie, the representative I spoke with on the phone gave an empty apology and then walked it back by saying, I'm sorry you see it that way when I mentioned she could have contacted us earlier to let us know the job status. Poor communication, lacked humility, and very unprofessional. Find someplace else that will hold to commitments or actually communicate in a timely manner if an emergency comes up.