Best Fire Protection Services in San Francisco CA

we had an issue with parts of our house losing power and tripping the circuit breaker. Technician Omri responded in very short time and was extremely courteous and knowledgeable. He  offered a temporary fix free of charge and made us a recommendation for how to proceed for a permanent resolution. A+ Service.

This company is an absolute joke.  While Reggie who seems to handle scheduling, is a nice person, they clearly don't have their act together whatsoever. I first contacted them in November to schedule an estimate to add some outlets to my home.  I was promised a call back that week with available times and never heard back.  I tried them the following week, was again promised a call back with times and nothing.  I let it pass, I was busy, the holidays came and then finally I just really wanted these outlets dealt with.  So, I called back, they took two people to find my initial request from nearly two months prior and had to call me back twice to figure things out. Once they found my initial paperwork, I was then told they'd call in a couple days to finally schedule something.  2 days turned into 4 (I called in this period to follow up and was again told they'd get back to me with an appointment time in a day or two) and they finally called and after months of trying, we actually made an appointment.  Brilliant!

Today was finally the day of the appointment.  I worked from home and planned my calls and meetings around them in order to meet the manager/owner at my home between 10-12 this afternoon.  11:45 came and no word so I called and once again, Reggie was nice but had no idea who I was.  Had to call me back after finding the work order and explained that it was actually his boss who was due to come to my home but he hadn't even come into the office yet.  Reggie explained that once he does, they'll give me a call.  This means clearly he'd be much outside the scheduled window we had.  

Reggie calls me back to give another update and says that unfortunately they have to fully reschedule for another day.  Unacceptable.  I asked to speak to his boss, was put on hold forever and finally got a call back saying they'd be here between 2-3 today.  In that time frame I called my landlord and asked that she PLEASE engage another electrician as this company is clearly a MESS.  We are doing just that.

Such a waste of time.