Best Drain Installation in San Francisco CA

Two of our pocket doors were jammed. The technician (Jose) was able to get things fixed eventually but it took him extra time to go back and forth between our unit and their supply house. So an initial 3.5 hour job turned out to take 7.5 hours. We noticed they didn't deduct the technician's lunch time. It wasn't until we spoke that they admitted and deducted 30 minutes for lunch break. Further, the door frame paint got scratched off to remove the pocket doors which we understand was something that the technician had to do. However, he refused to get it repainted and said unless we pay extra. Then I called and they agreed that the technician will go back and get it repainted and said it wouldn't take more than 5 minutes - I was wondering why the technician couldn't want to get it fixed in the first place and consumed such extra time and energy on our end. We'd like to pay the invoice after the repaint is done to make sure that all the issues are resolved but they refused and said they couldn't get it repainted until we pay the invoice. The whole process is frustrating...

We highly respect others' hard work but were expecting more professional service.

Sterling Customer Service

Customer service this fantastic is very rare these days. Even during the estimate phase, Brian, Damon and Tricia were responsive, friendly, and on time. Their bid came in as one of the lowest and we decided to go with them based on what we were reading on Yelp. So glad we did.

Brian re-piped our entire house with copper and while a few things did not go according to plan and the work went longer than we had hoped - some due to our ancient plumbing, faulty fixtures and plaster walls, one or two due to the actual work, and one old issue that we realized and added to the job in the middle of things - he and the whole team worked immediately and tirelessly to make everything right, with zero extra charge or bad attitude, even when the fault was our old house. Plus, Brian is just a really good guy, super punctual, friendly, and a hard worker. Damon and Tricia were on the phone with us, or at our home, immediately when they knew of the slightest issues, and helpful and friendly at every turn.

When they left our house this morning, our very low water pressure problems are gone, the hot water runs hotter (as it should), we have a fancy new kitchen faucet and showerhead (courtesy of them), and a 3-year old problem with crossed lines out of our tankless water heater, that we knew nothing about, is fixed.

Plus, we feel like we have new friends, due to how they treated us so respectfully and generously when things weren't going so well in the middle of the job.

We would not hesitate to hire them again. They are the real deal!

Yevgeny has been to our house twice; first he wore his plumber's hat, then we asked him to come back with his electrician hat on.  Both times, he took less than an hour to knock out our problems, talk to us about our plumbing and wiring and then was off.  He didn't even charge us the second time.  He was super prompt, courteous and efficient.  I asked him a ton of questions and he was helpful and explained everything fully.  He's not only a super nice guy, but has a strong understanding of houses in the Sunset and San Francisco and their idiosyncrasies.

We are planning a big remodel which will involve tons of electrical and plumbing work and I hope to work with Yevgeny throughout that process.  I feel comfortable asking him his opinion on things that will have a major impact on the future of our home.  

Two huge thumbs up, nothing but good things to say!

Loved working with Ben. He was very professional and offered great advice / help. He completed the tasks doing quality work in a short time. We have a small baby and he was very respectful in staying quiet while working. I highly recommend Ben and will hire him again in the future for any task my home needs!

We needed 3 new A/C and 3 new furnaces in our home.  We didn't think twice to call Dean Ongaro as he put  A/C in our old home.  Dean came out and told us exactly what we would and wouldn't need. We were dreading the workmen in our home for four days but his men were respectful of our home.  Quiet, clean, professional, and on time.  They actually finished one day early.  After a few days Dean came out and ran through all the systems to make sure
we knew everything about them.  Not many companies give you that customer service.  Most install, leave, and want your money.....If we could give 10 stars *** for Ongaro and Sons we would.  
Thanks.   Ron & Diana G.

I bought a '41 cottage with sweet original millwork. Unfortunately a previous owner had done a '90s bath remodel. ugh. Ted came in and restored it to my detailed specifications, giving me design input along the way. To my surprise he personally knows carpentry, plumbing, electrical, tile setting (tiniest grout lines). And he completed the work with minimal disruption to our lives (it's our only bathroom!!) Yes I recommend him.

Complimentary electrical check resulted in suggestions that I needed $4500 (minimum) worth of work for some tarnishing in my electronic panel. As a metal arts major in college, this was bulls#!t. Also irritating that scare tactics were employed telling me that my electrical system could fail soon. I can imagine how some vulnerable people would be motivated to have this unnecessary work done. Plus they wanted $450 to replace a thermostat that was a straight forward replacement. I paid the discounted charge (to show up) of $45 and hired another electrician, who charged me $99 and was out the door in 30 minutes and that included a tutorial on the program.

We ust had a transfer switch installed for a backup generator by Luis and Felix and they were truly awesome. Arrive on time, got the completed a few minutes before they said they would, and took the time to thoroughly check to make sure all the switches were working (I had mis-marked one that they quickly fixed) and make sure i knew how to use the generator. I would highly recommend Divine Electric and Luis and Felix!