Best Water Heater Leak Repair in Nashville TN

Never called after providing contact number.

Never called after providing a contact number

Trustworthy, dependable. Very happy with the plumbing work and AC work they have done.

Repaired a small water leak from the crawl space. Charged $333 ($299 w/mil discount). I'll need to do some research on whether this is a normal charge. Technician was professional. Was seen promptly the day after I called.

I can't really say how their work was because the technician never called me to schedule an appointment, even after two attempts on my part.

Deeply, deeply disappointed in the quality of service and responsiveness that we've received.  Multiple visits and hundreds of dollars later and we still have an AC system that isn't working correctly.

Called to report broken AC unit on 90 degree day. Lee came same day w 2 techs. Did complete check on both zones for obvious issues...all looked fine. Went to attic it was a clogged line. Vacuumed it out and and got the air cold. Went under house to check for drainage and see about any issues.  Went above and beyond and had complete confidence in them as professionals and their no nonsense approach. Will use again for sure.

I've had two experiences with Lee Company, one for electrical work and the other for a HVAC quote.

For starters, I booked an appointment and was given a four hour window of when the technician would arrive. I ended up having to reschedule because an hour and a half past the scheduled time slot, they still did not arrive. I ended up having to cancel and reschedule.

When the technician came out the next day, he was courteous and knowledgeable. He was somewhat pushy with trying to pitch additional services and work.

All in all, the technician was courteous, knowledgeable and the rate I was charged was reasonable. I was disappointed with the sales tactics and the tardiness but the technician did good work, the rate was reasonable, and he was courteous. I'm somewhat understanding of the tardiness due to the pandemic, but it was still pretty late even factoring that in.

I followed up with a HVAC quote (the first technician set that up). The second technician I worked with was also late. He was extremely pushy, and rude. Not only was I not told the truth (as I came to later find out), but he was incredibly rude and I had to pry to get basic information.

For example,

Me: What is the model you are quoting me?
Salesman:Why do you want to know? You wont find anything on it.
Me: Well this is potentially a big investment, so I'd like to do some additional research.
Him: How do you plan to research? Do you know people in the industry? You won't find anything.
Me: Well I would appreciate this basic info.
Him: Well I'll have to look up the model.

He also quoted a price and then used scare tactics if you go with another company, your house could be permanently damaged and you would be stuck with that damage. You dont want that, do you?

He also asked what other companies quoted the work. I was honest and told him that I planned to get 3 or 4 quotes, as this is a big investment.

He sneered and told me If you want to spend the time you can. You won't find another company that will do it cheaper, and if you do, they won't know what they are doing and you'll have some kid fresh out of school installing your HVAC and messing up your house.

He also asked what brand of unit I had been quoted and I said American Standard. He then said that We use Trane, which is better.

Me: Isn't Trane and American Standard the same thing?
Him: American Standard is a lesser make than Trane and is made differently.

When he left I did some research, and come to find out that American Standard purchased Trane's HVAC division in 1984, and they are now identical, with the exception being the name plate on the unit. Turns out they are made in the same places too.

I could provide other examples, but suffice to say, I couldn't wait until this guy left my house.

Needless to say, I will not be using Lee Company to meet my HVAC needs.

Lee Company tries to sell new HVAC system with scare tactics. Lee Company came to our house to tune up our HVAC for the winter (we were on a service plan...it has since been cancelled). The technician claimed we had a damaged main heat exchange after he inspected our systems. He proceed to explain to my wife (I was not home during this incident) that we were endangering our children lives with this issue and needed to repair ($5,000+/-) or replace the system ($12,000+/-). The endangerment was supposedly due to CO leak. (we have CO detectors in our house). Next, he proceed to shut the system off and scheduled a sales appointment for the following day. Keep in mind this is December 17th (its cold outside) so shutting the HVAC system down is an issue for a family of 5. This was all very fishy & seemed like complete B.S.

We decided to cancel the appointment that was essentially forced on us and called Joslin Plumbing for a second opinion on the HVAC system's heat exchange. (BTW we recommend Joslin out of Franklin, TN). Joslin came first thing the follow morning and confirmed that our system was totally fine & we had been completely mislead. We were also informed that Lee Company has a reputation for doing these types of things and I suspect their technicians are commissioned on sales as well.

Do not use this company...they are clearly attempting to take advantage of customers. If do choose to use them ALWAYS get a second opinion before taking them up on their sales team.  I would give them a zero star but its not an option.