Best Toilet Repair in Nashville TN

Never called after providing contact number.

Never called after providing a contact number

I sat on this review for a bit to ensure I had my final thoughts.
I used Coolray for plumbing and electrical issues. They wouldn't give me a quote by phone or online for basic services (even a ballpark), instead insisting on looking first. To look (for plumbing) they had to get things taken apart ensuring you're pretty much going to go ahead and pay whatever to resolve the issue. We initially called for one plumbing issue, they fixed it (for a steep price) and the plumber was friendly. Said plumber also took a look at another issue I had as I mentioned it off-hand, and said it was fixed but it resumed to its completely broken ways as soon as he left. Can't complain too much there as he didn't charge and thought he had resolved it (plus noone else has been able to fix this issue either).  To get a price that wasn't as bonkers high he encouraged us to join their Customer Care loyalty group (for a price). I did. It was still really high, but I was never billed for that customer care thing so I'm assuming it was lost somewhere along the way.
Called Coolray again for electrical issues. Had been working with another local electrician who were at the moment not responsive. Coolray was super responsive and out quickly. They fixed part of what we paid them to fix, but there was some misunderstanding. We pointed out a light that was arcing and causing issues. Both lights behind a panel needed replacing as wiring for both switches was frayed. They only replaced one of these two switches, which means they took the panel off, saw the fraying, and only replaced one of them. I realized this was so when I got home and turned on the assumed fix light only to see flickering and hear a pop. Called Coolray to see if they could fix this issue which we thought we'd already paid for, and they said they had only charged us for one of the two switches and quoted us a remarkably high price to come out (including a service fee for making the drive at all) and fix the additional switch. We went with another electrician for half the price.
So--solid work for the most part if some miscommunication, high even for the market area.

Great service! Called for an estimate for a complex door installation. Call was returned in a few minutes and Tommy was at my property within a couple of days. He came out and took measurements for the pieces of wood he'd have to fabricate. I went off to grab some supplies and he went off to grab the necessary tools. He was able to complete the project the same day and WELL within budget. Very pleased with the outcome!

Almost impossible to schedule appointment. I have been calling for over a week to get annual maintenance schedule, on hold for half an hour, left messages still no luck!!

Vince was on time and very efficient. He was very kind and I recommend Lee Company to everyone.

Lee company was very efficient, honest, straightforward and performed quality work.  When my AC went out, they were there within an hour even though I had never used them before.  Very clean and professional crew that performs yearly checks on my heating, plumbing, cooling. Great company!

We are a long term customer of Lee Company.
We have spent thousands of dollars with them. New AC unit, water pump, service fees, etc.
We recently called them because we are interested in connecting our emergency generator to the house.
To come and give us an estimate they charge us a $75 dispatch fee
When I tell them I don't think I should pay that for them giving me an estimate, they say that for small jobs this is the policy. That if a project manager had come we would not have to pay that fee. The thing is that they are the ones who decide who to send.
On top of all that,  it turned out this is a 4K job and a project manager has to come and give the exact estimate. When I say, so now that this is a big job with a project manager, can you please wave the dispatch fee. They say they can't do that
This is a racket.
I am done with this company

I learned a valuable lesson today. I scheduled an estimate to have a few new outdoor receptacles put in. When booking the appointment, they make you agree to a Service Call charge - even for a quote.  Assuming their quote would be in line with other quotes I was getting, I agreed.

This should have been the first warning sign.  

When the tech got there, he was polite.  However, his estimate was way higher than others I've received. In addition, other electricians provided different installation options which will save me a considerable amount of money than the way they wanted to do the installation.

When I commented on how high the estimate was, he magically dropped the price a bit - but not that much.  He told me he has to quote a certain way and has no control over it.  This might be so the techs can't charge what the service should be and instead charge what the company wants.

So it appears their business model is to charge people to come give an estimate that is way too high so they don't have to do the work and still pocket the service call fee.  

Nice racket.

I have been a customer of Lee Company for a little over thirty years.  I've primarily used Lee Company for HVAC services but they also replaced one water heater in my previous house.  Both my Nashville homes were older, fixer uppers.  This meant I have needed many repairs, in addition to routine maintenance.  The service technicians always responded in a timely way, were really respectful, and never left a mess. I quickly learned the advantage of having a service contract when my air conditioning unit went out at the height of a summer heat wave.  I also really appreciated how up front the technicians were about costs, since I was a single mother for many of those thirty years and money was always tight.  They always helped me make decisions about when to make repairs or replace the unit.  When it became absolutely necessary to replace a unit, they talked me through the options from contractor grade equipment to the top of the line.  I am currently considering moving but if I do decide to stay, I will definitely use Lee to replace my aging HVAC unit.  Over the years, I have recommended Lee Company to many of my friends and they all have been very satisfied with their services.  When an older couple had a clogged drain in their basement they called a competitor who quoted them an outrageous price to dig up the concrete and replace the drain.  Right away, I suggested they call Lee Company.  They did and the problem was fixed using a sump pump for a fraction of the competitor's price.  Three years later and they are still happy with the fix. With Lee Company, you get a fair price for quality services.  As a bonus if you are female and needing work, you never have to be called sugar baby or patronized. The technicians are polite, respectful and always hard working.