Best Sewer Services in Nashville TN

Our tub faucet was leaking, so after viewing a YouTube video - I decided to take on the task of replacing the cartridge.

Well.... Turns out we had an old Stanadyne which no longer exists. I couldn't get the cartridge out ( it was the original from 30+yrs ago lol) to find a model # to see if something interchangeable was available.

We called around 2pm on a Saturday and got put on standby. Steven arrived around 7 and was so polite, professional, upbeat and friendly! The dogs loved him, he explained our options and didn't try to force any solutions.

He got the cartridge out, had one that fit and now our faucet functions like new!

Thank you for being available to show up on Saturday night, thank you for having such wonderful staff! Would happily recommend Hiller to anyone!

Had a Lee Company check out my parents struggling AC unit. It seemed to be underperforming. Scheduled a visit then had to ask them to change the time.
No problem. They communicated the change of schedule and showed up on time. Greg, the technician, fully checked out my parent's unit and communicated to me his findings. He was great. The response and communication of this company is spot on. Everyone I talked to did what they said they would do. Can't recommend them enough. They were thorough, professional and a pleasure to do business with. TY to all.

Lee Company has already been to our home twice: to add a supply line for a gas dryer and to perform routine maintenance on the HVAC systems.  On both calls the technicians called when enroute and arrived early in their scheduled windows.  All work accomplished in a timely fashion.  Both teams cleaned up things before they left.  Prices were reasonable.  I even signed up for an annual service plan.  Good folks!

Great fast response. Came out next day and quoted work. Finished repairs quickly with no surprises . Friendly and high quality!

Well, where do I start Mr. Hiller. First, about 2 months ago lightning struck my house and I called Hiller had a great tech come out,he figured it out in 10 minutes and I was only charged a service fee.
Fast forward to last weekend when my water pressure disappeared. Who do I call but Hiller since I had a great experience with the electrician.
The plumber Jeff came on Monday and he is nice enough. I work from home on Monday so, I let him do his thing. He's done with his assessment and he comes back to tell me all that needs to be done. I ask for an estimate and he figures in his head 2,000 to 2,500. I say ok and continue to work. Well, he is talking to his project manager on the phone in my kitchen and I hear him say, make sure you offer her this. I knew then that they work on commission. Jeff calls me to the front of the house and explains its now $2,800.00. He puts the project manager on the phone and I said if I spend $2,800.00 on this how am I guaranteed this is the problem. Project Manager states, you have my most senior tech at your house. Project manager tells me per my tech your plumbing needs to be replaced, hot water heater taken out and drained, dry wall cut, etc.  They wanted to schedule the work to be done on Wednesday. I tell them Im getting a second estimate.

Today I call 615 Plumbing. Tech Drake comes to my house and figures the problem out in no time. My water pressure valve is old and needs replaced, the galvanized pipe does need replaced and the water at my meter wasn't turned all the way on. Total cost $350.00 to $400.00 estimate. I said Drake since you have been so, honest with me I want you to do another job for me, replace my garbage disposal.
By the way Drake said house piping is perfect and plumbed to spec. and the only pipe needed replacing cost $99. My house was built in 2005.
I believe in capitalism Mr. Hiller and you can charge and do what you want with your business but the great thing about capitalism is I get to chose who I want to perform the job. You lost business and I was lied to and was getting ready to spend thousands on a job repair that didn't need to be done.
615 Plumbing got my business and had extra services done and it cost me $672.30.
Just think Mr. Hiller you might get even more business if your techs didn't work to upsell.

From 615 Plumbing
Services
Fixture Replacement - Garbage disposal $299.00
Installation of a 1/3 HP garbage disposal including drain and electrical hookup. 2 yr parts and labor warranty.

Fixture Replacement - Install Pressure Regulator $349.00
Install pressure regulator on water main with a new 1/4 turn whole house shutoff. 2 year parts and labor warranty.

Remove Galvanized With 3/4 Pex 1 Yr P/L Warranty $99.00
Custom Description

Subtotal $747.00

Discount ($74.70)

Amount Due $672.30

We have been using Hiller for years.  We are part of the Happy Hiller Club and always receive prompt courteous service.  Lance did a great job on our plumbing!

Repaired a small water leak from the crawl space. Charged $333 ($299 w/mil discount). I'll need to do some research on whether this is a normal charge. Technician was professional. Was seen promptly the day after I called.

You can't base a company due to one employee but after spending $26,050.00 with a company for 2 new units for a residential home one would expect to be treated as a valued customer .  First of all we did receive 3 bids from reputable companies and out of those the salesman/ project manager that we liked the least was the one with the Lee company .  We went ahead and went with the Lee Company  simply because of the companies reputation .  The units are fine the Installers were great . The issue was the salesman / project manager . As my spouse and I were outside looking at the upstairs unit the senior installer had called the Salesman / project manager and had him on speaker phone . The installer ask where the second crew was because they had scheduled two crews for installation due to having 2 units .  The project manager told the installer to go ahead and set the second unit up because the other crew was behind . The installer told him they could not set it up because the pad had not been delivered , the project manager got irate and said I DONT CARE what you have to do JUST make it work . Once again the installer explained that it would not work !  The project manager repeatedly keep telling him to just make it work .  I dont care who you are that's not what a homeowner wants to hear after spending twenty six thousand dollars with a company . So the saleman / project manager didn't care after the sale he just wanted it done even if it were wrong . So if your in the Sumner County / Hendersonville Tn do yourself a favor and get a different saleman  not Anthony Grayson , or do business with another company .  I did reach out to the company and they issued an apology but somehow we still feel like we were just another number and the job was done .  Wonder how the Governor would like how one of his project managers conducts business with his company .

We have done business with Lee for a few years now. We had them come out and service our unit twice a year. Back around the 1st week of August we had a tech come out to service our unit. He went in the attic and outside the unit. Then went out to his truck and came back to tell me I owned 99 dollars for the service contract. There was no way cause the office normally tells us ahead of time. I had just paid the 99 back in December. He said sorry I cant finish without you paying. I said well let reschedule the service. The office was suppose to call us and here it is Sept and no one has yet to call us. We have gone to another company now cause we needed our unit serviced. Yes I should have called them but he said they would contact me. They need my business I didnt need their business.

I've had two experiences with Lee Company, one for electrical work and the other for a HVAC quote.

For starters, I booked an appointment and was given a four hour window of when the technician would arrive. I ended up having to reschedule because an hour and a half past the scheduled time slot, they still did not arrive. I ended up having to cancel and reschedule.

When the technician came out the next day, he was courteous and knowledgeable. He was somewhat pushy with trying to pitch additional services and work.

All in all, the technician was courteous, knowledgeable and the rate I was charged was reasonable. I was disappointed with the sales tactics and the tardiness but the technician did good work, the rate was reasonable, and he was courteous. I'm somewhat understanding of the tardiness due to the pandemic, but it was still pretty late even factoring that in.

I followed up with a HVAC quote (the first technician set that up). The second technician I worked with was also late. He was extremely pushy, and rude. Not only was I not told the truth (as I came to later find out), but he was incredibly rude and I had to pry to get basic information.

For example,

Me: What is the model you are quoting me?
Salesman:Why do you want to know? You wont find anything on it.
Me: Well this is potentially a big investment, so I'd like to do some additional research.
Him: How do you plan to research? Do you know people in the industry? You won't find anything.
Me: Well I would appreciate this basic info.
Him: Well I'll have to look up the model.

He also quoted a price and then used scare tactics if you go with another company, your house could be permanently damaged and you would be stuck with that damage. You dont want that, do you?

He also asked what other companies quoted the work. I was honest and told him that I planned to get 3 or 4 quotes, as this is a big investment.

He sneered and told me If you want to spend the time you can. You won't find another company that will do it cheaper, and if you do, they won't know what they are doing and you'll have some kid fresh out of school installing your HVAC and messing up your house.

He also asked what brand of unit I had been quoted and I said American Standard. He then said that We use Trane, which is better.

Me: Isn't Trane and American Standard the same thing?
Him: American Standard is a lesser make than Trane and is made differently.

When he left I did some research, and come to find out that American Standard purchased Trane's HVAC division in 1984, and they are now identical, with the exception being the name plate on the unit. Turns out they are made in the same places too.

I could provide other examples, but suffice to say, I couldn't wait until this guy left my house.

Needless to say, I will not be using Lee Company to meet my HVAC needs.

I think it's very telling that on every review for this company , the business administrators response is the same copy pasted cookie cutter reply . Nothing about a copy paste response says you actually care what this PAYING customers have to say . It feels like criticisms fall on deaf ears . Not surprised considering who founded this company.