Best HVAC Installation Or Replacement in Nashville TN
Electrician
TERRIBLE CUSTOMER SERVICE AND EVEN WORSE KNOWLEDGE!!!!
I was referred to Helton's from my home warranty company for repair of my mini split A/C unit. The first appointment, the technician was supposed to arrive between 8am and 11am. I made it clear to the scheduler that I had an appointment that could not be rescheduled at noon. The technician finally arrived at my home at 11:30am after several phone calls. He had zero knowledge of mini split systems and was not shy about admitting that (why would they send this tech in the first place?). He gave it a brief look over (seriously just a look. no touching or taking things apart) and said it seemed to be working fine. I asked several questions regarding the general operating system of this unit, all of which he was unable to answer. He then asked for a check.
Three days later, the compressor froze and spewed ice all over my room. My home warranty company again referred me to Helton's. I spoke with the scheduler and set up an appointment for the following day between 8am and noon. At 12:00, when I still hadn't heard from a tech, I called. I was told that they tried calling my home warranty company to let them know that they don't have any technicians with knowledge of mini split systems, but were on hold for too long so gave up. NO ONE FROM HELTON'S BOTHERED TO CALL ME (the customer) and inform me that my appointment had been cancelled and they would not be sending anyone out. RUDE AND INCONSIDERATE OF OTHER PEOPLE'S TIME.
I was referred to Helton's from my home warranty company for repair of my mini split A/C unit. The first appointment, the technician was supposed to arrive between 8am and 11am. I made it clear to the scheduler that I had an appointment that could not be rescheduled at noon. The technician finally arrived at my home at 11:30am after several phone calls. He had zero knowledge of mini split systems and was not shy about admitting that (why would they send this tech in the first place?). He gave it a brief look over (seriously just a look. no touching or taking things apart) and said it seemed to be working fine. I asked several questions regarding the general operating system of this unit, all of which he was unable to answer. He then asked for a check.
Three days later, the compressor froze and spewed ice all over my room. My home warranty company again referred me to Helton's. I spoke with the scheduler and set up an appointment for the following day between 8am and noon. At 12:00, when I still hadn't heard from a tech, I called. I was told that they tried calling my home warranty company to let them know that they don't have any technicians with knowledge of mini split systems, but were on hold for too long so gave up. NO ONE FROM HELTON'S BOTHERED TO CALL ME (the customer) and inform me that my appointment had been cancelled and they would not be sending anyone out. RUDE AND INCONSIDERATE OF OTHER PEOPLE'S TIME.
3522 Central Pike, Hermitage, TN 37076