Best Halloween Lighting Installation in Los Angeles CA
Electrician
So we initially loved Jesus. I thought I had found my forever electrician. We had a great experience the first and second time when he did work for us in our condo. I really liked working with him because he's on time, clean and includes any patchwork in his pricing. Within about 5 weeks, we used his services 3 times. Booking was always easy and they communicated in my preferred message. An assistant named Allen took care of all of the scheduling and notifying me of pricing.
I continued to inquire about pricing and scheduling with his assistant, Allen. Allen scheduled all 3 of my service appointments and gave me price quotes ahead of time. Scheduling the services continued to be very easy.
By the 3rd visit, I was texting Allen about patchwork and I didn't get a response. Jesus was at my home and told me he'd call Allen. Jesus confirmed that Allen would come by in 2 days to complete the patchwork, no problem. I still didn't get a text back from Allen but everyone has been very reliable and on-time with their services.
The night before Allen was scheduled to do patchwork, he texted me from a new number to confirm my appointment and let me know I had to pay $120 for the work. I questioned him about this new fee and he claimed that Jesus was supposed to tell me about it. This was very confusing to me since Allen had always given me the details on pricing. After more questioning, Allen told me that he and Jesus had parted ways. (Weird since he said they parted ways 2 weeks ago and I booked my appointment with Allen a week ago.). Allen says that his company (Nacho's Painting) has been very busy and most of their clientele in now in Beverly Hills and West Hollywood. I don't know how any of that is remotely relevant but that was his story and rationale for the additional fee.
I contacted Jesus to verify this new and never before heard of policy on patchwork. Jesus told me that I needed to pay Allen.
The lack of communication was a big deal to me. The number one reason for having Jecor do my electrical work is the fact that patching was always included. It was one less thing I needed to worry about with my busy scheduling. Because my time is valuable, I paid the $120 and have decided to part ways with both companies. I need companies to be upfront with me.
Update-Some new woman called me a couple days after this review went live and explained how sorry they were for the misunderstanding and they wanted to reimburse me. She called from the number I used to text to make appointments. I initially missed the call so I responded by text. It seems like the number is no longer monitored again. I haven't heard back after nearly 2 weeks. No reimbursement. I'm cutting my losses.
I continued to inquire about pricing and scheduling with his assistant, Allen. Allen scheduled all 3 of my service appointments and gave me price quotes ahead of time. Scheduling the services continued to be very easy.
By the 3rd visit, I was texting Allen about patchwork and I didn't get a response. Jesus was at my home and told me he'd call Allen. Jesus confirmed that Allen would come by in 2 days to complete the patchwork, no problem. I still didn't get a text back from Allen but everyone has been very reliable and on-time with their services.
The night before Allen was scheduled to do patchwork, he texted me from a new number to confirm my appointment and let me know I had to pay $120 for the work. I questioned him about this new fee and he claimed that Jesus was supposed to tell me about it. This was very confusing to me since Allen had always given me the details on pricing. After more questioning, Allen told me that he and Jesus had parted ways. (Weird since he said they parted ways 2 weeks ago and I booked my appointment with Allen a week ago.). Allen says that his company (Nacho's Painting) has been very busy and most of their clientele in now in Beverly Hills and West Hollywood. I don't know how any of that is remotely relevant but that was his story and rationale for the additional fee.
I contacted Jesus to verify this new and never before heard of policy on patchwork. Jesus told me that I needed to pay Allen.
The lack of communication was a big deal to me. The number one reason for having Jecor do my electrical work is the fact that patching was always included. It was one less thing I needed to worry about with my busy scheduling. Because my time is valuable, I paid the $120 and have decided to part ways with both companies. I need companies to be upfront with me.
Update-Some new woman called me a couple days after this review went live and explained how sorry they were for the misunderstanding and they wanted to reimburse me. She called from the number I used to text to make appointments. I initially missed the call so I responded by text. It seems like the number is no longer monitored again. I haven't heard back after nearly 2 weeks. No reimbursement. I'm cutting my losses.
Los Angeles, CA