Best Pipe Installation in Jacksonville FL

Highly recommended, but I am highly disappointed in the lack of response. In December they were recommended for a job to dig up a pipe with root invasion and replace it. 5 star, all the way around. Now 3 months later I have roots in another portion of the same pipe. THEY COULD NOT HAVE CHECKED. Drains backed up last Saturday and they came for a $495 clearing, and was supposed to come to estimate and set up the repair/replacement. NO SHOW!!! (I even called to confirm during the appointment time and was told, he will be on the way, you are the first appointment) and I missed 2.5 hours of work to meet. NO CALL, NO SHOW. No sorry we missed our first appointment and didn't call.
I asked a manager to call me, Roger, Field manager. He said yes ma'am, as I told him the situation and said he would have an Install Manager call, Pat or Mark. It's the end of the week and no call. I guess I will call and beg them to respond. Everyone who as asked how this is going at my work and church are surprised at their performance. Guess they used to be much better.