Best Drywall Sanding in Indianapolis IN

Messaged this business yesterday and got a call today and an appt was set for 3:30pm same day. At 3:45 I got a text stating "I'm about to be on my way. I had family come visit". I asked how soon he would be here and he responded, "I'm leaving here at 4pm so I believe it's 15mins to you".
It has been over an hour and no call, no show. Completely unprofessional. This is your business and shows that you do not care for it or the customer. You lost a potential customer and future customers.